Ibibo Group / Goibibo Complaints & Reviews

I have cancelled pnr no yvpxql due to medical emergency and concern has been raised via mail to [protected]@goibibo.com along with all documents on 14th nov for full refund but getting same answer that request is under process or didn't get revert from airlines, neither customer care executive ready to take conference call with airlines. I need a full refund in such medical emergency case....

I was trying to book a hotel in goibibo with reference to "gohtldandb3x2gxt" (Booking id).

At the payment page i tried to pay through direct upi.
Money got deducted instantly from my axis bank. However, booking got failed.

After that i called goibibo multiple times to get a resolution with the trasaction screenshot of my bank.

Goibibo team gave different scenario everytime, they asked me...

I had booked for flight on goibibo but since it was 0:20hr flight made mistake on date so i applied for refund and since i wanted to book another one quickly i checked on refund with gocash since they promised instant refunds. However after processing refund they simply refunded me 100 gocash and even then its showing 0 gocash balance. Even my refund amount is shown as 0. Had taken the cancellation protection. Instead of 5000 something i...

Room has been denied by hotel management due to unavailability of room last night. Without getting prior confirmation from the hotel you have confirmed me the hotel with confirmation tickets because of your fault i was left out no where at midnight. For that you have debited full amount from me.

Requesting explanation from your side for the inconvenience caused and full refund amount with compensations for my struggle at midnight....

Hii
I had sent money for an online study class for which the amount is deducted from my account but neither they received tge money nor the amount is reverted to my account. I think it is stuck up in the payment gate way. So please take initiative to refund the money to my account. I would appreciate if you can get thisvissue solved asap.

Payment details.
Bank federal bank
Payment mode - net bankingbr...

Against my booking Id HTL4SE2TTB, room is so small for 3 Adults+1 Child. Gorbito show this room as Non AC STD room but it's original size is 9.2 ft x 9.5 ft. In the room there is a bed 6.5 ft X 6 ft after acquired the bed is there possible to lay down a mattress? If yes then I request the person to feel in present situation. I have 2 days booking 1 day I pay Rs. 500/- and upgrade the room. The hotelier said me next booking I would manage...

Hi I had made booked some tickets(correctly) and post payment I see that wrong tickets were booked .
Its been a week I’m trying to reach out to the customer care but there’s no response/follow up.
The app doesnt not allow me to make any changes.

The payment option selected was 18 months EMI and now it has turned to 24 months EMI, without my approval and the bank states there was never a 18 month EMI option,...

My booking id: htleunhe6h.

I have made the booking for 5 adults + 1 kid and paid total amount of rs 38, 723 which is inclusive of 5 adults + 1 kid + all the taxes. As per the voucher, which i have received and i have enclosed for your reference, it clearly shows the booking has been made for the above said paxs.

Inclusions (As per the english meaning is "what all is included") and exclusions ("what all is not...

I am awaiting refund of 50k+ from goibibo and after using all your available routes of contact which are not helping me since 2.5 months i am forced to approach you. Booking id htlyhnmtg6 (Mob [protected] doc. [protected]@gmail.com) for 3 pax
Booking id htlpcat7q5 (Mob [protected] [protected]@gmail.com) for 9 pax.

After multiple follow-ups i got refund for hotel after 1.5 months but still awaiting refund for flight that...

Sir i made a hotel booking with following details through goibibo
Booking id htlkpn7chz hotel triple t13a/840, dayal nagar, firozabad road, nh-2, agra, india
Check in 28 oct'18, 02:00 pm
Check out 29 oct'18, 12:00 pm
Room typedeluxe ac rooms
Guests mr sushil kumarrooms 1
Transaction amount
Total fare 1250
Promo discount 276 (Getsetgo)
Travel amount 974

I made...

For finding location of hotel, customer care executive said this hotel doesn't exist and parallel send us email saying that hotel does not exist and called us saying they are providing other property this call was around 12.15pm on 10th nov n later at 3pm mr. Pravin calls and says they have found the hotel n we can check in and earlier all executive lept on saying they are looking for other property. Almost in a day i had made 30 calls n...

I had booked a ticket (Pnr - j1hj2l) and had paid for excess baggage worth 50kg. When checked with airlines, they said they had not received any money for excess baggage, hence i had logged a support ticket with goibibo - ticket number 25379879 on 1st nov'18. I was told that it will get resolved within 2 hours but it's been 11 days and i have not received any confirmation yet. Infact, when i call goibibo, every time i have to repeat the entire...

I have booked 2 hotel room in jaisalmer for 2 days (Check in 9nov to check out 11 nov) total 5 adult. When i reach hotel, person refused to give me room, we don't have any room available, then we talk to customer care of goibibo. After long discussion of around 2 hours they r not able to provide us rooms in any other hotel. We have to stay in oridnary non ac room all o[censored]s 5 adult in very small room...
This is not good, i am complaining...

Hey team,

Need urgent help regarding the booking id: htlaxufl8q. I had paid 13k in advance made the bookings. But when in reached the hotel, the hotel says it doesn’t know anything about the booking and i had to pay all the thai currency i had in my hand for the first day stay, i will be forced to checkout by 12pm today, post which i won’t have any room/ money. I have very limited international currency and had to shell...

[protected]@goibibo.com via amazonses.com
Oct 10, 2018, 2:30 pm
To me

Dear deepak,

Your refund is complete. The bank reference number for the transaction is[protected]. This will be useful for you if you choose to follow-up with your bank for delays
We have processed the refund for your hotel booking with transaction id gohtldandmq2zh3m for hotel stay in jaipur. You will receive a refund...

I have booked a ticket through goibibo and now when i try to change the date of travel i get an info from ibibo that their call volume is high and they will get back to me.. But unfortunately no response and i want to go to consumer forum regarding this my nae is a p venkataraman and i have booked a ticket from melbourne to bangalore for jan 24th 2019.. Pnr no : ur2ba9...

Booking id - htlcjnwxnw.

1) we checked in after 2 hours ofcheckin time still room was not ready. This is what you can a gostay

2) intercom not working

3) i have been seeing aggresive replies to negative reviews by the hotel proving customers wrong all the time, which is sad. Or all customers who did not like the hotel are wrong. I do not think

4) so day 1 linen dirty karan informed...

I had to book a sleeper bus ticket from goa to mysore. As i had done hotel booking for trip from go ibibo daily notifications were appearing to book travel tickets from them. I logged in for booking bus ticket & chose date as 2.1.19. It got stuck at first time & later it took default date as next day & amount was deducted from the account. Due to being in meeting & travelling thereafter i could not notice date & as it was very next day i...

I have been trying to get my tickets rescheduled since a week now. I haven't received any call from your cc executive (which you claim I should have received within 6 hours of raising the request), and no one picks up the customer care number!
I have been assigned 3 service request ids in a week (through the complaints I logged on your website), which ideally should have been resolved within 2 hours( your claim), but they are as useless...

Refund amount of rs 5500 is still not received for the above transaction. The booking did not go through on 25 october 2018 and i received a message stating the amount will be credited to the original payment mode, but still not received.
The ticket was booked for two passengers - ms b sugunavathi and mr k v s charadeep for 16 nov 2018 from visakhapatnam to pune junction via the ltt express - 18519. But the booking did not go through....