Dec 28, 2018
Updated by khalu onlinejob NO CALL BACK / RESPONSE HAS BEEN RECEIVED FROM YOUR THIRD CLASS EXECUTIVE AND COMPANY. AFTER COMPLETION OF 2 MONTHS NO SOLUTIONS HAVE BEEN RECEIVED SO FAR.
Note: No e-mails have been received on my registered e-mail [protected]@ongc.co.in
Dated December 10, 2018
Dear Shri Sunny Mehrotra
This is with reference to e-mail dated December 10, 2018 forward on my alternative e-mail [protected]@rediffmail.com after a serious follow up and hardship with your GOIBIBO Team. I have booked the hotels through GOIBIBO for 12 persons at various locations. Details as follows:
TIRUPATI KVR DELUX RESIDENCY 04.11.2018 TO 05.11.2018 HTL2Y9P3SE 3920.00
CHENNAI CHARMINAR RESIDENCY 28.10.2018 TO 31.10.2018 HTLUUYCFPU 4315.00
SECUNDERABAD HOTEL SITARA 10.11.2018 TO 12.11.2018 HTLCYSRB7H 8148.00
THANJAVAR HOTEL BALAJI INN 06.11.2018 TO 07.11.2018 HTLERUKNVZ 5713.00
*CHENNAI HOTEL SHRI RAM 08.11.2018 TO 09.11.2018 2436.00
*this booking is made in the name of Shri J.M. Gangani and his mobile no. [protected]
I would like to make it very clear for your good self that we have booked 04 rooms for 12 persons. That means One room for Three Persons. The hotel has not provided the room which can accommodate / manage 03 persons. He has not made any arrangement or provided any bed / pillow / blanket / bed sheet to the third person at night during our stay. It is important for your good self to keep in mind that amongs 12 guest (8 senior citizen, 1 ladies, 2 baby Children and 1 me) This is the main issue. Since we have already paid the payment for three persons and GOIBIBO / HOTEL has not given any accommodation / services / facilities to the THIRD PERSON for which we have already paid the required amount and charges. We had clearly mentioned in our booking that ONE ROOM FOR THREE PERSONS. No rooms is booked for TWO PERSON and accordingly paid the amount to GOIBIBO, which may please be noted
YOUR STATEMENT For hotel KVR DELUX RESIDENCY, TIRUPATI- We checked booking details and observed that we helped you proactively as soon as we received the complaint from your end, spoke with the hotelier and they informed us that on the day of check-in- they kept 1 towel in each room and within 10-15 mins he will keep 01 extra towel in each room.
Further, hotel can provide 02 towels in each room, not the 3rd towel.
Reply:
Please go through the conversations / recordings made with your executive on November 4, 2018. You will found that neither any towel was kept in any room at the time of check in nor made available additional towel within 10 – 15 minutes.
Please go through the conversations / recordings made with your executive on November 4, 2018 (approx. 11.30 night) and November 5, 2018 (approx. 12.00 to 12.45 hrs. at night) regarding not availability of Bed / Cushion / Pillow / Blanket for Third persons at night (The temperature was about 23 – 24 degree cold)
Please go through the conversations / recording made with your executive on November 5, 2018 (05.00 to 06.00 Hrs. morning) about non availability of towel.
Apart from the conversations / recording, you can get the sufficient evidence from the CCTV recordings of dated November 4 & 5, 2018 showing that undersigned requesting the Hotel personnel for providing Pillow / Bed sheets / Cushions / Blankets.
For further details you can ask the respective executive with whom I talked at Tirupati on November 4 & 5, 2018.
From the above, you can clearly observer that the Hotel personnel misguide you and your team at all stage.
It is quite clear and fact that hotel has not provided the basic requirements to us for which we are eligible / entitle and hired the services through GOIBIBO by making required payment.
It is also truth that even after my various telephonic requests and serious follow up, your team could have not been able to provide us the basic requirement at night and morning during our stay at hotel. In short your executive has only discussed the issue but failed to provide any positive solution in the matter.
Since we have paid the amount for Third person and that is why it is our basic right to get the basic required facility during our stay. No one can deny for this, which may please be noted.
YOUR STATEMENT For hotel Shriram and Hotel Sitara, Secunderabad- No concern/issues were raised on a real-time basis, we would have been able to assist you then and there with seeking help from hotel management.
Sir, we planned our tour with my old aged parents and relative. We never planned the tour with a purpose for lodging complaints and hence we are not prepared for that.
Timing of Temples / places are fixed. No telephones and other belongings are allowed during the Darshan.
Moreover, the connectivity and network is a major issue. We did not get the sufficient time to contact you and perhaps you might not able to provide solution in time as per your track record.
To contact / approach your team telephonically is quite wastage or time and energy.
From the experience of KVR Delux Residency, Tirupati, we learned that your executive / team is not able to provide any positive satisfactory solution at the time of actual requirement.
After completion of our tour / journey we shared / registered our problems to your executives and GOIBIBO through telephonically and electronically. These are the Service Request ID Numbers 25561725, 25551338,
25528275, 25816534, 25817193, 25823864, 25862239, 25528332
25850678, 25415308. None of the above ID have been responded from your team.
Our stay at Hotel Balaji Inn, Thanjavar is wonderful. They have provided all the facilities and the conditions of rooms are also quite admirable. We do not have any complaints / issue against Hotel Balaji Inn, Thanjavar. We never intend to favor any false or base less issue / problem.
During the stay at Hotel Charminar Residency, Chennai we have informed your executive for the room conditions / air condition / services issue. We also requested them to cancel the booking but we forced to stay at Hotel Charminar Residency only. The same can be clarified from the recordings / conversations made with your executive.
Apart from all these, your executives have not skipped any opportunity to harash / torture mentally / physically / financially and psychologically in all respect by one or another way. From your records, you can find the how many calls have been made by the undersigned and accordingly each and every time your team has promised / assured for CALL BACK. I strongly request you kindly to share the details of CALL BACK made to me against planned / assured / promised by your team. I am sure the result is very very near to ZERO / NIL. It is fact that your executives have just passed time with my serious issue and has done nothing fruitful in this regard. Some time the holding of call period is more than 55 to 65 minutes twice / thrice in a day. Is it efficiency ? Is it seriousness?
It is very difficult to explain each and every experience in writing. I can explain verbally exactly but no opportunity has been provided me by your UN-EFFICIENT TEAM. I am not demanding any thing additional from you. I am just demoing JUSTICE for which not only me but my entire family entitled.
I hope the above are more than sufficient facts for your kind consideration and further for needful. Kindly do needful in the matter.
As said earlier, that all such things can not be explained perfectly in writing hence, you are requested please do not hesitate for further details, kindly contact on my number [protected].
[JAYESH TANK]
Mobile no. [protected]
[protected]@ongc.co.in
[protected]@rediffmail.com
We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [protected]@federalbank.co.in with your ticket number (25931) in the subject line so that our team can assist you.