Ibibo Group / Goibibo Complaints & Reviews

The cab i booked to travel from dehradun to delhi airport didn't come

The driver didn't pick my call nd he kept the phone later switched off. And i had to get a taxi with difficulty

Pnr for the trip carpaf6zq9k9apg.

The details of the driver as per the message received was
Hey r nair, vasim (Bgtpv9117 r) [protected] (Tata zest - uk07tb3774) will pick you up at 04:00:00 on 1 dec 2018 for your upcoming unnamed road, indian military academy, dehradun, uttarakhand 248007, india - terminal 1, indira gandhi international airport, new delhi, delhi, india one way trip carpaf6zq9k9apg. Please share otp 6555 with driver only once your journey has started

Date of booking : Nov 14, 2018 5:46 pm
Goibibo booking ID: HTLG4VU5UC
Hotel booking ID : [protected]
Amount paid :Rs. 5633

On 30 th morning 9 am I have started the journey from Guwahati through goibibo flight which I booked . Usually every time I use goibibo for booking hotels, flights etc . Last 26th I traveled to Kolkata and I booked flight and hotel oyo both from go ibibo. But this time it was a torture I reached noida and oyo 9072 at around 3pm after reaching I have seen it doesn’t look like a oyo hotel indeed a private property and when I entered the gate someone tells me this place is booked for wedding and when I talked to the reception they said whole place is booked for wedding. So where my booking gone? Is it a joke ? Just imagine the mental pressure experienced by me . Suppose if it’s a old person or married couple with kid. Please understand the situation how the oyo business has tortured the customer. After I called the oyo customer care no. [protected]. I talked to the customer care receptionist then waited 5mins then connected to supervisor then again hold for 8 mins then OTA for hotel shift to another told them all the situation they appolized me but this is no apologies. You have customer who booked it 2 weeks ago and you sell it to some random guy for wedding? All the proves I am attaching you herewith. Three times I contacted the oyo customer care and they told me they will shift me near by hotel and till now 10 pm no reply . And I had no other option booked new hotel again spent money . So it’s my humble request to kindly look after the matter and Initiate the REFUND PROCESS.

I booked a ticket to travel from Madurai to Delhi on December 16 which I cancelled later due to some problem from the airlines side. Goibibo assured me with the payment full refund but i have not revieved it yet. Its 33rd day today. I have called goibibo customer care several times but I am totally dissatisfied with their replies. I want you to look into this issue as soon as possible. It's more than one month that I am waiting for my refund.

Hello,
This is with regards to already open ticket #25524549.
I had tried booking 4 flight tickets for 21st nov. But due to website issue only 1 ticket is booked on a different date which is useless for me. I have been trying to talk to customer care, they promise to call back with technical team but nothing is happening.
I have pointed out the exact error tht occured but they are not accepting it.
Even after repeated emails they have stopped acknowledging.
They take out database code and show it to me. But the problem was with frontend.
Wrong data entering into database is the issue.
My hard-earned money : (

Thanks
Vandhitha

On 11th May 2018 I had to book bus ticket for Mumbai to Shirdi through red bus Laxmi Narayan Travels 04 seats & Account is debited of amount 860/- Then I cancelled tickits.

On 29th Oct 2018 I have received msg Your refund request of Rs.860/- against proposal no: [protected] received from IBIBO GROUP PRIVATE LIMITED has been processed on your card, and will reflect in your account within 10 working days . But till now I dnt have received said amount. Requested credit or refund my 860/- Rs.

So I humble request to you that please refund my above said amount as earliest. Your early action is expedict & remain great thanks you forever.

Acknowledge Please

Regards,
Vinay S Chavan.
Mob No. [protected]
Email:- [protected]@gmail.com

I have 2 queries pending for almost 4 month now about refund.. Every time they give falsified statements that it wil be refunded after approval and "our manager wil callback in 2 hrs" it has been 4 motnths since my booking gjr19u
They literally gave me wrong terminal to board a flight and thn swiftly change the online after i raised a complaint, i saw them the screenshot to prove it and still they rent refunding me componsation.
2. For the same booking it was stated 5% cashback in 75 working days.. Its been 4 month and almost 80 working days i havent received that cash back in my account. They just providing false statement which i have seen in 4 month after giving more than 30 call to customercare for resolution,. But it seems they havent had customers as priority, only trapping them with low cast and falsified skims.

I have booked a ticket on 28th nov 2018 from goa to bangalore through goibibo. This is my first booking here. I selected the above mentioned date while booking. After booking, suddenly the date has been changed to 21st dec 2018. How come it changes suddenly to the date which i have no idea of planning to travel from goa to bangalore during that period? When i tried to reschedule the journey to today, only rs 384/- is getting adjusted. When i tried to cancel, the ticket, amount i am gonna get is 384/-. I have paid 2783/- for booking. I have no intention to travel from goa to bangalore at that date. So there is no question of putting that date while booking ticket. Finally i got a ticket with that date. This is totally cheating. If mistake is from my side, i would have not raised this complaint. Its totally their mistake. Blunder mistake. Ho w could your servers select those dates automatically without our notice? When i called to customer service, they are telling that they cant do any thing. As i requested to transfer the call to those who can do something, they are telling that they cant even transfer the call to the concerned persons. Only they can raise complaints and send mails to concerned people and they are going to call us within 2 hours. Then for what these customer care is for?
I need to travel today from goa to bangalore, i asked the customer service gal with whom i spoke to make an arrangement at least to call me immediately, so that i can reschedule the journey. She told me that she can arrange the call within 30 minutes and till now i didn't received any from them.
I just need my money back. I cant tolerate these kind of cheating.

Yesterday i booked hotel jubuie international for 2 days in name of mr. Satyendra kumar (26/11/18- 28/11/18) via goibibo and made payment via card of rupees 3665. When went to check-in the hotelier denied check in saying that they did not receive any message from goibibo about booking as well as the hotel did not any vacant room. How come goibibo do this kind of forgery? Totally disappointed, expecting refund as well as compensation for harassment caused. Booking id:- htlx89d729.

My family was visiting india i booked cab (Carpwf6mpicwojh) from mumbai international airport to nasik by 25th nov 2018 @22:00.
I received vehicle and driver information when i contacted him mr. Dixit he said he is busy but he arranged his driver for pick-up naeem pathan but surprisingly naeem pathan arrange another guy for pick-up!!!
Driver changed vehicle changed this is serious issue.

This driver was driving very slow like 50-60kms/hr. Not even 80kms.
Result he reached late at destination then in mid night he started argument for extra money for delay.

This is very unsafe practice i will never use goibibo next time.

I am rashid v from calicut, kerala
On 19th august 2018 i cancelled my train ticket that i take from goibibo application and they messaged that within 5-14 days the cash will be refunded to my account. More than 3 months passed i didn’t get my cash to my account. I have some financial problems now. I need my cash now. Otherwise i moves legal procedures

I opened mail account ([protected]@ibibo.com) in ibibo in 2011 and that mail id i given in my fb account and some other websites.. And now my fb account got blocked and fb team send a mail to my ibibo mail to unlock my fb. But i am unable to open my ibibo mail ad also cant find the website where have to login for mail. So i request you to please help me to open my ibibo mail once.
My mailing address is [protected]@gmail.com

Already informed at the the time when i was in hotel to goibibo & hotel management regarding the privacy issue experienced at hotel zeeras in varanasi on 22nd november 2018 morning by their staff.

They have entered into room, keys are with me. Without acknowledging me that they are going to enter into the room.

*what is the use of keys if hotel management easily acess booked room without permission of room owner.
Want strict action on hotel and goibibo such that in future every person think twice before doing such incident.

I informed at the time of first report to you regarding worst issued had with you and your service provider to contact me on [protected].

Waiting to get resolution from your side.

Time is passing no action from your side done.

Varun
[protected]

As attached in the screenshot. It has become almost impossible to get their application to book ever since i accumulated goibibo cash.

Complaints are brushed off with a template that reads "we tried calling you but your call went unanswered" which is a very lame and unexpected excuse to expect from a service provider like goibibo. Mails to mujib b, team leader. Have got no response no redressal

Dear sir/ ma'am,

This is in reference to the booking id amdmw6aco

I had booked the tickets on 23rd july, in precedence to which you guys took not more than 5 minutes to debit the money from the account.

I got an email on 3rd november, stating some rescheduling in the flight to which i replied the same day. The following email was sent to me on 9th november, saying that i would be needing a transit visa, with no proper information. All the confirmations from my side were done by 15th november, and i had requested an itinerary not less than five times since the rescheduling.

My question to you is, are you people running a joke factory? Is it that tough of a job to send the passengers their respective tickets with a staff of over 1200 people? I won't think twice to rate your company and write reviews for the kind of service you provide on any platform you can think of!

After writing an email to you guys 2 days ago, and a review on facebook, still no response!

Best,
Ananya bajpai

I have booked 2 hotels through ibibo and the first one was under ibibo satisfaction guarantee, the hotel wasn't clean at all and i was given dirty and torn off bedsheets and even after my complaint, it wasn't replaced. I lodged a complaint and also submitted the pictures to ibibo and they did nothing but kept on calling me and asking me to adjust, finally one person said that he will provide me 1000 rs ibibo credit. I was asking for complete refund as per ibibo policy only and till date i didn't get anything, not even the 1000rs ibibo credit.

Then my second booking turned to be even disastrous, when i was doing the booking, the hotel shown to me was less than 5km away from imagica and i booked it and to my surprise when i reached to imagica, there is no hotel there and the hotel was in pune. I called ibibo and they had no solution, they said they will call me and will give me another hotel, that day i was with my family with3 kids, one being only 7 months old and it was raining and nobody called us and finally after 1-2 hours i found a hotel for myself and paid the money myself.

Then i spoke to them about the refund and they said do u have a screenshot of this problem, i replied if i knew in advance why would i do it.

Post that i was talking for at least remaining 2 days refund and multiple people called me and did nothing and kept on blaming the hotel that they are not refunding. Finally last day i spoke to the hotel manager myself and he said he would do the refund for 1 day since only one day is left and he also told me had ibibo people sent him a cancellation memo, he could have done the refund for 2 days. Even after talking to him on a concall with ibibo people, next morning i checked, ibibo person still hadn't sent the cancellation memo and i had to call again to ensure that they send it because when i called the hotel manager again, he confirmed if he doesn't receive the memo before 12 noon, he wouldn't do the refund for last day as well. After my relentless follow up at least i was able to get 1day refund. After that ibibo told me they can provide me 2000rs ibibo credit and like the first booking i got nothing.

My ask is that i should get the refund for one-day since that was clearly a lack of effort and a big mistake on ibibo's end and also i should be given ibibo credit as promised.

Thanks
Nitin gosain
Nitin. [protected]@gmail.com

Dear sir,

When i booked the hotel it showed free cancellation until december 21 then why this discrepancy when i cancelling the hotel. This is not acceptable you are cheating the customer. You just check for booking the same hotel and you can see free cancellation policy please refund full amount immediately so that i can a hotel from your site. You know im depending on your site for all booking

Thanks
Subin joseph
[protected]

My booking id was htlvd4uzaz. I did online payment with google pay (Tez). My account got debited the said amount. The customer help wasnt satisfactory. I have not received any refund from the bank or any confirmation from goibibo. I am attaching the necessary information to ascertain my claim. I hope goibibo quickly resolves the issue and get my refund.

Dear team goibibo,

Please note that at the time of cancelling the tickets from kol-bangkok and bangkok to kol the refund amount that reflected was 11793.

Now i have received the mail that the total refund processed is 5040 and 1555 respectively.

Why such differences in amount.

Please refund my entire money also why is goibibo charging for cancellation.

Regards,
Ritika singh
[protected]

I mistakenly booked an air ticket of spicejet airlines on 21/11/2018 which was from guwahati to kolkata. Pnr no. Is jngsgz. I have cancelled the ticket just after booking and contacted goibibo for the refund. But they said there will be no refund as the ticket was not cancelled fr their end. I just a
Want the matter to be solved and i wish i can get the refund. My phone no. Is [protected] and email id is subham. Subham. [protected]@gmail.com. Please look into this matter. Thank you.

Hi,

I have booked return tickets from delhi to goa from goibibo.com for 7 people for 1 dec 2018 (Del to goi) vide pnr pjfhtr and 5 dec 2018 (Goi to del) vide pnr jy3uyl.

While booking my flight from del to goi through app, i had selected air asia flight number i5775 departing from delhi a 12:05 pm. However, when i recieved the ticket after making the payment, the ticket generated reflected a different time.

For this i had complained many times to goibibo as well as air asia, but they are not responding to my complaints.

Request you to kindly look into the matter and please do the needful, so the revised tickets for pnr pjfhtr for flight number i5773 departing from delhi at 19:50 pm will be provided by goibibo.

Thanks

Regards
Sumit
Handheld - [protected], [protected]