Ibibo Group / Goibibo Complaints & Reviews

I ms. Monali tailor

I have booked my ticket from mumbai to baroda on 6th nov, 2018.
The amount on your portal was shown different (Inr 2412/-) on payment mode.
Why my goibibo credit was use.
Why m i charged inr 3137/-
I called up on your customer no. Ms. Kopal answerd my call. And she was very rude, incorporate. She should know how to handle the query and how to handle the customer.

When i asked her why i was been charged this amount, she was like its not my problem. Its the airline who as charged you.
I have asked her to cancel my booking. She was like you will be charged more.


Hope u can help me out regarding the same.
Revert on
Monali. [protected]@gmail.com

Thanks.

I have booked a ticket from blr to vns with pnr dgs1xd, flight no. 6e178 which was scheduled to be on 2nd dec 18.
There was resechuding of this flight on 18th oct 18. After seeking an option for cancellation, i canceled this flight. Against this, the refund has been sent to your goibigo on the same date but i have not got a refund.

Kindly look into the matter and refund the money as soon as possible

I have booked a ticket from blr to vns with pnr dgs1xd, flight no. 6e178 which was scheduled to be on 2nd dec 18.
There was resechuding of this flight on 18th oct 18. After seeking an option for cancellation, i canceled this flight. Against this, the refund has been sent to your goibigo on the same date but i have not got a refund.

Kindly look into the matter and refund the money as soon as possible

Sir / madam

I had filed a complaint from the consumer against goibibo with regarding to the loss of money for a plane ticket was spent, but they responded to my complaint that the ticket were no-show, in fact, the plane ticket loss due to poor service in goibibo, have warned goibibo to cancel the plane ticket at 10 am, they just gave automated personal suport assistant
If it agree that the tickets were in case of no-show, am i worthy of the amount of tax on tickets only

The ticket pnr It3tk4
Date of taken 12/09/2018

Im getting otp on my phone no. Throught goibibo but im not login to it, some other personn is doing so. When i logged in today to my account a an other email id was there and that email is [protected]@dummymobemail.com its not mine email. Goibibo is not helping me to update my own email id. Its a fraud im getting worried of my account. Please help me to update my account.

On[protected] i had tried to remit the school fee of my ward (Rajagiri christhujayanthi public school kakkanad) through this web portal and 1st time i got a failure massage so immediately tried for the 2nd time and it was success. But my bank account statement (The federal bank) shows that both the time mount had transfers with following particulars,
1. Fn/shp/[protected]/[protected]/ibibo web private ltd
2. Fn/shp/[protected]/[protected]/ibibo web private ltd
Please make arrangement's to refund the one transaction to my federal bank account.

I was looking to book a hotel near imagica and i found two options and i choose centurioun hotel and today when i was almost reaching imagica, i found out that the hotel i booked is in pune and not at imagica. I called the customer support number and i was on hold a couple of times before i was told that i would receive a call from some special department in 30 mins and i didn’t received any call in 1.5 hours. I was standing out on the road with my family includingn 3 kids one being only 7 months. It started raining and we almost got wet and our luggage got completely wet and finally i bought mysef a hotel room in nearby hotel. Finally i received a call from ibibo and the person was behaving like a complete ametur and after explaining my situation 3 times, he told me he would call me back to confirm whether i will het my redund or not. Due to the technical glitch of ibibo app, my leisure family trip has become a nightmare. The least i can expect from ibibo now is atleast refund my money.

Please refund my order. My email id is nitin. [protected]@gmail.com (Please retrieve my info from the accout)

Thanks
Nitin gosain
[protected]

Respected sir,
I’m aleena maria moncy from kerala studying ba. Llb at national law university visakhapatnam. I booked a flight ticket through goibibo ([protected]@gmail.com) on sep 6th 2018 from visakhapatnam to calicut on the date of 16th oct 2018.
Flight name - indigo (6e512 vtz to maa and 6e7189 maa to ccj)
Pnr no - ces2jw
Booking id - n6eces2jw
Amount paid - rs.10, 514
Flight timings - vtz maa ccj
Terminal terminal terminal
14:55 16:20 20:35
I reached visakhapatnam airport for check-in at 14:00. After check-in i approached the counter of indigo at 14:20. But i was not able to get the boarding pass as the counter was closed. Around 15:00 i approached the indigo office to find an alternative but i was informed that there was no way to get through it. I asked for any other flights to calicut or cochin but they said that no seats were available and they didn’t show any interest in sorting it out. Then i checked through the goibibo online site and i could find a ticket to cochin from visakhapatnam at 19:00 on the same day (16th october 2018 tuesday).
Flight name - indigo (6e216 vtz to blr and 6e6505 blr to cok)
Pnr no - hh945a
Amount paid - rs. 9805
Flight timings - vtz blr cok
Terminal terminal terminal
19:00 22:20 23:25
I was supposed to go to calicut but due to the circumstances i was unable to go to calicut directly. So after i got down at cochin i took a taxi to calicut at 00:30 which cost me rs. 7200 which created a huge loss to me. Also i reached home morning 5:00 which was not safe for a girl of 19 year old. So i humbly request to compensate for the damages caused during the travel which could not have happened if the needful was done at the perfect time. Hope that i would get the required help which i deserve from your company at the earliest possible.

I have booked my ticket through goibibo site from ahmedabad to diu by baba sitaram bus service. On 17/10/2018 the said bus didnot pickup and drop at the specified place. The bus pickup at the distance 9 km far from the pickup point and drop at the distance of 15 km before my destination. The staff also misbehaved with me. For this i have to pay extra money. Kinldy take action against baba sitaram bus service and also try to refund the amount what i have paid

Dear sir,

I had done a booking through goibibo for airline tickets on 09/10/18 for indigo flight doh to bom on 10/10/18 (Pnr :mhzkut) for passengers louis mendonca and judith mendonca.

Payment of rs 18, 584/- was billed twice and double billing for above booking was made in my account. It could be because of server problem or server error.

I have contacted my bankers sbi and have got the reply that the above amount of rs 18, 584/- was paid twice to goibibo group pvt ltd and accordingly my account has been debited twice. They have requested me to contact goibibo to resolve the issue and refund the amount of rs 18, 584/- made twice for same booking.

Kindly refund to me rs 18, 584/- at the earliest.
Thanks,
Louis mendonca

Dear team,
I made a booking for my friend at sai ajinkya hotel in shirdi twenty days before our check-in date. Yesterday (16th oct) he went to the same hotel along with his family members and children. The hotelier said, "no rooms are available. We didn't receive money from goibibo. You go somewhere else for the rooms. I can't provide any rooms now at this moment".
Is this the way you treat your customers?
I always prefer to make bookings in your website. Even referred your website to my friend. I think i did wrong
Why can't you inform us prior in case you're not able to arrange the room earlier?
He went along with his family members (Including children, sr. Citizens & physically handicapped person). What would have happened if he doesn't get another hotel? Is it the way you give respect to your customers?
I immediately contacted your support team. You said that i'll get a call back from you. But you never called me till now. Just initiated the refund for my booking
Your role will be done if you just initiate the refund?
I didn't like the way you treat your customers. Feeling so sad for trusting your website all these years.
Thanks for the good lesson. I don't want to refer your website to any of my friends

Amount debited in my union bank a/c but not credited in my ebix cash walletto: sir maine 2 bar wallet mein paisa dala than 1 union bank of india se 2 state bank of india a/c se sbi wala ho gaya union bank wala failed ho gaya please solve my problamebis id is---itzic69946on wed, sep 19, 2018 at 2:08 pm krishna kumar wrote:sir payment abhi tak nahin aayaaon fri, sep 7, 2018 at 5:28 am krishna kumar wrote:sir maine 2 bar wallet mein paisa dala than 1 union bank of india se 2 state bank of india a/c se sbi wala ho gaya union bank wala failed ho gaya please solve my problam

Hi team, i had recently booked train tickets from salem to mumbai in train # 11014 lokmanya tt exp for oct 11th under pnr [protected]. These tickets were cancelled on oct 6th but i am still awaiting for my refund of rupees 2515. I have tried calling the help desk and chatting via gohelp several times but haven’t got any update on my refund status. It’s more than a week now and i haven’t got any email also on my refund. Please look into this urgently and refund my money.

Dear ramesh, we have completed your refund of inr 25757, please check your email for details and break up. The bank reference number for the transaction is 30001082878286179872021. You can check your current refund status of this booking by clicking https://go.ibi.bo/ilpKTY9RYQ thank you for choosing goibibo. अभी तक मेरे अकाउंट में पैसे नहीं आये हैं।

I had booked a cab from kochi airport, kerala to katapanna for which i was asked to make advance payment of 580 for which i tried to make payment but after entering the otp, it should problem in payment so i booked it through another account for which the same thing happened but after some time both my account has been debited and i have received no confirmation. The reference number of debited account is[protected]

I was booking a flight ticket on goibibo.
Booking ref : gofldd210d[protected]
Date of booking :[protected]
My ticket was for 4599, then using the offer they provided, there was a discount of rs.1000. So the total amount shown was 3599. Then it went to the payment gateway, which deducted 4468.

How did you achieve the magic number? How can you change the amount once you go to the payment portal?

Now the customer care says that never happened. They have a festive offer going on (Image is attached).

So they change the amount once you reach the portal?
They could charged 15000 to make more money.

I booked a train ticket from my federal net banking and the amount was deducted from my account but the ticket was not booked
Train name mahabodhi express sasaram to delhi
Amount - 932.78 on 11 oct 2018 at 01:25:37 am
Ref fn/shp/[protected]/[protected]/ibibo web p
I had mentioned the possible details with date and reference number obtained from my mini statement

The harassment that i went through just because goibibo didn't sent me the otp & neither the cab details was shared before 2hrs of departure.

8th oct i receive a call from goibibo cab driver some at around 8pm, confirming my travel i was rest assured about the cab arrival but then next morning 9th oct'18 he surprised me asking the 'otp' which i didn't receive, all attempts of reaching out to goibibo contact center was thwarted.br...

I have been following up for one refund of hotel booking with ibibo team from last one month but to no avail. The team has informed me that refund was done on 7 sep but it has been more than one month and refund has not been credited.
Also, the ibibo team demanded copy of my bank statement to verify the status of refund which was duly shared by me but still no response.
How much time does it take to effect an online transfer!!!. Really unsatisfied with the dealings of ibibo.

This is with reference to my domestic flight cancellation. The company told me that i will be getting only 50% of cashback in the form of non promotional go cash since it was a technical error from their end. I agreed to it and got the cash back. The cashback was taken back the very next. Since then i am following up for my refund. I am frustrated.