Ibibo Group / Goibibo Complaints & Reviews

I was booking a flight ticket on goibibo.
Booking ref : gofldd210d[protected]
Date of booking :[protected]
My ticket was for 4599, then using the offer they provided, there was a discount of rs.1000. So the total amount shown was 3599. Then it went to the payment gateway, which deducted 4468.

How did you achieve the magic number? How can you change the amount once you go to the payment portal?

Now the customer care says that never happened. They have a festive offer going on (Image is attached).

So they change the amount once you reach the portal?
They could charged 15000 to make more money.

I booked a train ticket from my federal net banking and the amount was deducted from my account but the ticket was not booked
Train name mahabodhi express sasaram to delhi
Amount - 932.78 on 11 oct 2018 at 01:25:37 am
Ref fn/shp/[protected]/[protected]/ibibo web p
I had mentioned the possible details with date and reference number obtained from my mini statement

The harassment that i went through just because goibibo didn't sent me the otp & neither the cab details was shared before 2hrs of departure.

8th oct i receive a call from goibibo cab driver some at around 8pm, confirming my travel i was rest assured about the cab arrival but then next morning 9th oct'18 he surprised me asking the 'otp' which i didn't receive, all attempts of reaching out to goibibo contact center was thwarted.br...

I have been following up for one refund of hotel booking with ibibo team from last one month but to no avail. The team has informed me that refund was done on 7 sep but it has been more than one month and refund has not been credited.
Also, the ibibo team demanded copy of my bank statement to verify the status of refund which was duly shared by me but still no response.
How much time does it take to effect an online transfer!!!. Really unsatisfied with the dealings of ibibo.

This is with reference to my domestic flight cancellation. The company told me that i will be getting only 50% of cashback in the form of non promotional go cash since it was a technical error from their end. I agreed to it and got the cash back. The cashback was taken back the very next. Since then i am following up for my refund. I am frustrated.

Dear sir,
I booked tockit on 6 oct 2018 from jodhpur to bikaner my account debited by rs235 /- but tickit not confirmed, i complaint on help 24*7 but no satisfactory reply received and send them screen shot of amount deducted my account. I am your customer from last 2 year my mob no is [protected], please refund as soon as.

Rakesh kumar ola
Mob [protected]

I booked railway tickets from raipur to bhopal, i did it three times my booking transaction ids are TRNAF5DDQHN12B, TRNAF5DDUAV9EY and TRNAF5DE8TDVY8

For all of them transactions, the money deducted from my account but my booking was not confirmed and i haven’t received any refund yet.
Please look up to the issue.

Kulbhushan Moryani
[protected]

On 8th of oct 2018, i booked a ticket for 1st nov 2018 through the goibibo mobile app and for that i paid rs 300 extra for a free cancellation but what i recieved is a ticket for 31st oct and that too on partial cancellation charging rs1800 for the cancellation.

Now i'm unable to connect yo the customer service as they have two no. S available online noth of which are not working.

I've also put a grievance with request id 25105748, but haven't received a reply yet.

I booked a hotel in mysore to stay from 19 sep to 22 sep. I have cancelled the booking and goibibo confirmed me with an email that they will refund the booked amount in 14 working days. After 14 working days, i called the customer care to provide the refund status. But there was no response from them after calling them for 10-15 times. Customer care person started behaving rudely, by disconnecting the call in between. I need to know the status of my refund.

Dear sir / madam
I have book the train ticket for 6th October and 9th October from Dadar to Solapur and return payment has been debited but no confirmation come .i want my refund .
Try to call toll free no no one is picking up iam sending the payment debited proof.
Pls revert me back as soon as possible.
Apurva...

BOI - Rs 600 has been Debited to Your Ac XX7118 from POS-WWW GOIBIBO on 01-10-18.Avl Bal 1990.06.

BOI - Rs 1470 has been Debited to Your Ac XX7118 from POS-RAZORPAY GOIBIBO on 01-10-18.Avl Bal 520.06.

Sir
I am the client of goibibo in last 5 years. Mostely not done any problem in your side last 2 or 3 times i have trying to book a train ticket through your app. Payment deducted successfully by my side but ticket not book.
And also not refund me.
This proof of deduction
You swiped card for rs.653 from 70014764 at razorpaygoibibojaipurrjin with txn no[protected] on 01/10/2018.
Please help me for refund my valuable money.
If your not anle to i was taking legal action on your company.
Your client
Narwade k a

I was paying 270rs on 16sep at ibibo. Money was deducted from my account but i neither received any ticket nor money get refunded to my account. I filed a complaint with upi as well as my payment bank sbi they responded me that they have done the payment to ibibo.
Note - more details being attached to the image given below.
Transaction id —[protected]
Time = 8.14.18
Please help me with this.
Thank you.

Date – 05/10/2018
To,
Goibibo
Sub: mistake in your mobile application

I, bhavin b.jhaveri had booked the tickets to Singapore through mobile application for 4th Nov 2018 and return on 13th nov 2018. But when I booked the tickets it came to 13th April. So this is the biggest error in date. Immediately I called to goibgo call centre regarding this above matter but no one was picking up the calls. I had sent the 4 pages screen shots through e-mail. Next day, early morning I had discussed this matter with the staff on the same call centre number. The person told that they will look into the matter and they will revert me back. But till now no calls from their side. Even I tried to call today also. But I am not getting the proper reply. My full family including my child is travelling on 13th Nov so how can I book for 13th April? They have launched the complaint and the complaint no is 25007211. Now recently, I received the message as, ” your ticket 25036543 has been marked resolved.” How is this possible? No calls from your side and just sending such message. How can you resolve this? I have marked, there are few complaints which I saw on complain box was the same as mine for the Singapore flights. I think this problem has been faced by many. So there may be fault in your mobile application. Please check and revert me back. Kindly do not close my complain without discussing with me. The problem has not been still solved.

I tried to add ola money through ola app on iphone for the first time with following details:

Ref no. : stubp[protected]
Dated: 05.10.18
Time : 11:55 a. M. (Approx.)
Amount: rs. 200

Money has been debited from my account in bank of india but instead of getting a recharge, i received the message as transaction failed.

Now the money is neither shown as ola money nor refunded in my bank account.

Kindly look in to the matter and take appropriate action as soon as possible.

Thanks.

My payment detail to your company is received "thank you for using state bank internet banking. Reference no. For ibibo group pvt ltd transaction of rs. 150.0 from a/c ending 9318 on 04-oct-18 at 09:25 is igaemlfxf4."
Neither pnr details received nor refunded the cost of tickets booked by me and my mother. Please clarify the same at the earliest.

I was many time complaint for my request id 24979003 in goibibo help section and customer care service but not response by them.only send email it resolve.
I booked train ticket for 25 october from bikaner to howrah but it was not made by goibibo and amount was refund to my gocash plus . But after a day that refund amount was not show in my goibibo wallet

Dear team,

Please check that this is second time that commission is deducted but guest not arrived and still payment not reversed for the same done in july 2018.
Make sure this will not happen again in future
This is the second time you are deducting commission while guest not check-in to the hotel and no-show done on the same day.

From
Hotelier management

Domestic flight booking cancelled but no refund or re-booking options from the goibibo websites. The customer care is non operational.

I received an email from goibibo team that my flight from delhi to kolkata (Flight number - 9w195) for 30th october 2018 became non-operational.

But when i visited their website from my login, the status is still showing that booking is confirmed. There is no options provided for refund or alternate booking of new flight.

Their customer service number is also not operational. Kindly help

My booking id is - tua5gt31i

Regards,
Jayanta kumar das
[protected]
Jayanta. [protected]@yahoo.com

Sir I booked to and fro tickets from Delhi to Goa on 7th October instead of booking on 7th November GO AIR G8-286 PNR B4TRKP and for return on 10th october instead of 10th November AIR ASIA I5-759 PNR:MN4H5C due to wrong booking of ticket dates I cancelled the ticket now the help desk guy someone Mr.Pradeep narula ji first said the ticket is not booked while he put me on hold after 2mins he said sorry we cannot retrieve your money . Sir I booked the ticket for Rs 19950/- now I am getting a refund if 5000 something it's a huge difference for me I am not rich . I cannot afford this huge amount sorry . Please help me retrieve my money

Hi, i booked a flight from krabi to bangkok on sep 29 and the booking got aborted. Later i got a mail saying "your booking was not confirmed because the flight and fare selected by you got expired by the time you reached the confirmation page". If it was expired then why was i allowed to proceed with the payment? The booking id was goflic[protected]. The full amount got refunded to me at this time. Then i got a mail from gaurav raj of go care team repeating the same information.
I trusted this site and went ahead with booking the same flight a 2nd time. This happened after 12hrs of the first failed attempt. This time in the search result page the amount shown was different from the one i got while paying the amount with a reason given that due to high demand. I paid that higher amount and that booking went under process and i got a mail later giving the same reason as the 1st failed attempt. This time they deducted rs:100/- as penalty for using your site for booking (Instead of helping me with the booking)!!. I replied to mr gaurav stating that i want the full amount to be reimbursed and am frustrated with the service. I didn't get any further reply from him. My money has not yet been given back.

Why should i pay a penalty for a problem with your site? If there is a rate change (The same amount was showing in your site for 12 hours consistently) and i paid the increased rate (Rs: 500/- more than what was shown in the search result page) then why is the booking got aborted 2nd time also giving the same reason as 1st time?

I want my full money to be reimbursed as soon as possible so that i can book elsewhere. I don't know why should anyone be using this site for booking just because it show a lower price in the search result page!! My experience with goibibo has been very very bad and within the last 2 weeks i lost count of the number of issues that i have faced and cases i had to raise.