Ibibo Group / Goibibo Complaints & Reviews

I requested Goibibo representative to refund my amount of Rs 5481 to my recharge Account on 8TH of March 2017. i was informed that it will be done in 8 to 10 days.SR No 1046664 registered . after that i rised couple of times the request for the same till now refund has not been done. iam just getting only default mailers but no resolution. and also iam not able to contact customer support representative .

Please find Attached Screenshot for the same

Have never faced such an unpleasant experience ever in any website while purchasing air tickets.Had booked a flight on 14th of March 2017 for a roundtrip from Del-Ccu. While making the booking on the app I paid trough net banking and my money was deducted from my account but booking was failed. It was a surprise to me so I called their Customer Service number and spoke to the first agent named Gaurav, this person had no clear justification on what happened and was repeating the same line again and again that the money had been initiated for an auto refund with no appropriate answer and on asking for a supervisor he had put my call on mute for checking and then he refreshed the call and disconected.Since I got no call back from the same, i had to call again and spoke to Sapna, this agent did the same thing and again disconnected the call with no return call back...I called the third time and then spoke to an agent named Kamini who actually was kind enough to lend me a helping hand to get a supervisor...I spoke to the floor supervisor who was very ill mannered and misbehaving and when I asked him that I did not paid money to get a refund but to get tickets and when I asked him that if he could do anything for me as by the disconnects and ignorance of the previous agent I was very upset...the floor sup also spoke rudely and abruptly he said thank you and disconnected. I mean what [censored] customer service is this. GoIbibo has such agents hired...a big shame! Now again I called and got through another supervisor who said that he will revert and try to resolve within 1 hour. But as GoIbibo's CS is, it was expected a no callback. I called after 2 hours and then my call was connected to gentleman Puneet who claimed to be a manager. Now after so long and in the middle of night at around 2.00 am I was struggling with these people just to know that why my money was deducted and why tickets were not booked.Nobody had a legitimate answer to this. As per puneet, the amount was auto refunded by the gateway so I should suffer for that.Mr Manager why would I suffer for something you are doing business with??? Then sick and tired after waking up and fighting for my rights over the phone till 4.00 am in the morning I finally gave up and rested my case saying I want a refund and I booked another tkts but as promised by Mr.Puneet the tefund was initiated from their gateway and I should have recieved it in 24 hours time...Today is 16th of March, ideally more than 24 hours and I haven't recieved my money back. Your service is a total shame. Will definitely report this to consumer's forum !

Hello Team,

Today, I checked my Credit Card Statement of Month of FEB-17 and found two unknown transaction. Thief. Thief. Thief.

25/02/2017 IBIBO WEB PVT. LTD. 2238.00 (Transaction Reference: 085374)
27/02/2017 IBIBO WEB PVT. LTD. 1999.00 (Transaction Reference: 033101)

Surprisingly, for these two transaction I didn't received any alert from HDFC Bank.

I also observed at least 100 complaint of same nature (ibibo web pvt. ltd. unknown transaction from HDFC Bank) on http://www.complaintboard.in/ (subject: Consumer complaints and reviews about ibibo Web Pvt. Ltd.)

Is it a joint venture between ibibo web pvt. ltd. & HDFC Bank?

Requested to revert those transactions asap.

Have a Nice Day.

Thanks and Best Regards,
Anurag Arun Edlabadkar
+91 [protected]

Dear Sir,

I stayed at Hotel Brighton at Daman. I already sent you my feed back yesterday before leaving the hotel. I have few points pl revert as early as possible:

1) How do you decide any hotel's per day charge ? only looking at hotel photograph ?
2) from our side this hotel is decorated.
3) Room is very small, one family can't stay.
4) bath room is too dirty.
5) shower nob was broken.
6) poor service.

I want back Rs 1200. As per the location and quality of the hotel, charge/day should not be more than Rs 1200 to Rs 1500. if this is the way you are "earning money from Client. I will never book any hotel though you and not recommend my friends also.

Hope by today you will return Rs 1200 to my account. My booking ID# [protected]( from March 12 to 13th 2017)

Regards
anupam chanda
mob# [protected]

I had booked Hyatt Hampi through a travel agent for a holiday in the month of march (9th-12th Feb).
The issue is I couldn't travel due to personal reasons and I asked my travel agent to cancel my booking and he said to talk to goibibo which I did and was kept on hold for hours. After talking to goibibo I was told to talk to the Hyatt Hampi. After talking to Hyatt hampi they said that only goibibo can cancel the booking and where as goibibo is saying only Hyatt hampi can cancel the booking and I spoke to both and both agreed to cancel the booking after charging me for 1 night which was fine with me. Now my travel agent has been traveled for the whole trip and he is asking for money from me.

I have order Pizza (Dominos) from Foodpanda today on 8/3/2017 using Internet Banking Of Rs.752 and money has deducted from my account Union Bank but no order confirmation of the order have came.

But money is deducted from my union bank account [protected] and return my money to my account.

Account Number [protected]
Transaction Date 08/03/2017
Transaction Amount INR 752.00
Transaction Type DR
Transaction Description ePAY/To:IBIBO WEB PVT LTD/59164680/Pizza

I tried booking a ticket in red bus on 01-July-2016. I am sure if I didnot make any successful transaction and i did not book any ticket on that day due to lack of availability.
One of my transactions failed stating 'the booked seat is not available'. But I could see the amount has been deducted for the transaction

transaction details: TO TRANSFER
INB IBIBO GROUP PRIVATE LTD
Ref/Cheque No:CCADG1ABS966IG0CGPCZY2 TRANSFER TO 4
Amount:800
Bank:SBI

I have checked my bank regarding this.Back confirmed it is failure on Merchant side. As I was out of station for past few months I was not able track my transcations. Kindly initiate the refund process early as possible

I booked my bus for ahmdabad from jaipur on 04 feb 2017, but without prior intimation bus operator cancelled the bus and due to this i suffer on the road in mid of night and in very cold weather. I called on go care customer care num and they promised me to refund my money to my account with compansiation causes to me. Its now one month gone i am not getting any refund from them and i called them so many time and they told me they already refunded to the account i used at the time of booking i chacked with my bank than told me theres no transection from goibibo made to my account. Its completely fraud that goibibo shows on my mobile app refunded but still in actual not refunded to my account. What is the reason its not reflacting to my account is goibibo team concern not mine.
I request goibibo team to refund my money within 24 hours otherwise i will gonna launge complainy in consumer form against goibibo.

The refund of my ticket PNR: TZH964PD is pending for more than 45 days.
Also goibibo is not sharing the transaction id for the refund.

The refund has been initiated from the airlines side on Jan19th ans still the money is not yet credited to my account.

I contacted the customer care more than 5 times and they keep on saying they don't have the information.

Please tell me how to escalate it further.

The hotel puri located at puri beach, the people there show around 1600 about 2 persons in one room from goibibo and are showing only one room available, but when we call them they are saying we have rooms available but it will cost us 2400 rs., They are showing less prices in goibibo but not making much rooms available so that they can make much money, when we told them that its showing around 1600 in goibibo & ur telling 2400 than the person there told very rudely "thik h fr wahi se le lo", coz he knows they can't give us 5 rooms in online & we needed

I Booked a bus ticket for bangalore to Chennai, no cancellation policy was available at time of booking.

Due to an emergency, I calmed goibibo after 5 mins to cancel the booking, they said no refund as per cancellation policy (which was not mentioned while booking).

I was on a call for 22 minutes and call was disconnected by goibibo as I asked to transfer call to manager.

Worst customer service ever.

I have booked tickets to bhadrachalam through Redbus on 20.01.2017 amounting to rs.8350/-. The tickets were not booked but my bank account was debited. Again I have booked tickets on 22.1.17 and those were booked nd I received confirmation. On approaching the Redbus customer care I have been informed that no booking was done on 20.1.17. Plz refund the amount immediately.

Refund for my failed booking on 8th feb 2017 is not yet credited to my account I have crossed checked with my bank but they didn't find out such refund case with their suspense account they have send me 4 different reference no via email but none of them is reflecting to my account, I sm trying to cantatct them several times but they are giving reasons and trying to make it on hold please find the attached photos for your reference, my amount is 11910/-

Please look in to the matter asap

I have booked a room yesterday in Kollam Hotel sea Palace in the evening.After booking from your App I got message that an amount of Rs.1004/- has been debited against the room rent.But booking has not took place.I have used SBT Silver debit card for the same & all these iNformations I have given in your customer care number as per their advice I am registering this complaint.
Hence I am requesting to take immediate action for getting refund of the above said amount.
Regards
SASI KUMAR M

I got a message stating that 10% cashback while booking domestic flights. I booked my 4 flight tickets from chennai to Delhi. Instantly I received 1300 cashback in the name of GOCASH. Today when I try to book my return 4 flight tickets I couldn't utilize my total cashback amount 1300, instead it gives only 133rs off, stating that 1% money could utilize from our cashback amount while booking domestic flights. Fake fake fake. Cheater.plus we couldn't raise any service request if we met any issues. Please find attachments.

Dear Team GOIBIBO

It is to state that:

• I booked a hotel, Booking ID :HTLRGK9MUV, on Wednesday 15th Feb 2017 from your portal for stay at Paharganj, New Delhi. As per the portal in review of the hotel, 4 star were given with good remarks.

• After the hectic schedule, I checked in the hotel around 10 pm. and was shocked on seeing the room. Room provided was very small in size 6x6. Other than bed, no furniture like table, chair, wardrobe, stool etc. was available in the room. Even room was so small that, if provided then it could not accommodated in the room.

• On enquiring with reception desk person Mr. Pramod that where should I keep my luggage and belongings? He bluntly replied to keep the luggage in the hotel store room. Just imagine that how impractical solution was given. During the course of discussion, front desk person accepted that room size is very small that I can't keep luggage with me in the room.

• After getting assurance from front desk that they will do something I went back in the room and waited for long time. Around midnight, I suddenly started feeling suffocation in the room and immediately I came out of room in the corridor but still did not get any relief as there was no ventilation (window) in the hotel. Then I came out of hotel to get fresh air. Thereafter, I again approached front desk of hotel and reminded them about their promise for change of room but they refused on the plea that all rooms in the hotel are booked and they can't do anything.

• For grievances redressal, I called GOIBIBO on [protected] at 12:02 AM on 16-Feb, but in spite of 24 minutes conversation, GOIBIBO executive ended the conversation without any resolution.

• After big disappointment I left hotel at 12:33 AM of 16-Feb 2017

I didn't know about Hotel City Empire Dlx, New Delhi. I booked it through GOIBIBO after reading the details provided on its website. It is duty & responsibility of GOIBIBO to provide emergency help, factual details of hotel rooms, their specifications. GOIBIBO can't skip with its responsibility by saying that hotel offered another room and has denied refund.
Please note:
1. GOIBIBO never mentioned what is size of room, what furniture available, what type of security arrangements are there.
2. Images of room and hotel uploaded may be photoshoped and doesn't answer my query, neither GOIBIBO did.

I hope GOIBIBO will take note of above and will improve services offered otherwise its going to fail certainly.

Were not given proper treatment at Dhow cruise & they told you that you are late.
arranged hotel taxi on yourself from Burj –khalifa. Driver asked you to be at Dubai mall at 9.30 whereas nobody was there to pick you .
Airport drop-up was very late & you were on the edge to miss your flight.
Room full of cockroaches

30/11/2016, 11:47 - Messages you send to this chat and calls are now secured with end-to-end encryption. Tap for more info.
30/11/2016, 11:47 - sandeepjulka: Hi I am Sandeep Julka
30/11/2016, 11:47 - sandeepjulka: Coming dubai tom morning
30/11/2016, 11:50 - Rayna Dubai: hello sir
30/11/2016, 11:50 - Rayna Dubai: good morning
30/11/2016, 11:50 - Rayna Dubai: welcome to dubai
30/11/2016, 11:57 - sandeepjulka: Hope u have all my details
30/11/2016, 11:59 - Rayna Dubai: sir help me with your hotel name only
30/11/2016, 12:00 - sandeepjulka: Ascot
30/11/2016, 12:02 - Rayna Dubai: okay sir
01/12/2016, 12:22 - sandeepjulka: Reached dubai airport
01/12/2016, 12:34 - Rayna Dubai: Can you SHARE me your INVOCIE Number...??
01/12/2016, 12:34 - sandeepjulka: Sandeep vinod julka
01/12/2016, 12:34 - sandeepjulka: Ascot hotel
01/12/2016, 12:35 - sandeepjulka: Via goibibo
01/12/2016, 12:35 - Rayna Dubai: let me check
01/12/2016, 12:35 - Rayna Dubai: Drievr is there
01/12/2016, 12:35 - Rayna Dubai: outside
01/12/2016, 12:35 - Rayna Dubai: waiting for u
01/12/2016, 12:36 - sandeepjulka: Ok great
01/12/2016, 12:36 - sandeepjulka: Thanks
01/12/2016, 12:37 - Rayna Dubai:[protected]This is the INVOICE Number
01/12/2016, 12:37 - sandeepjulka: Ok
01/12/2016, 12:39 - Rayna Dubai: Your itinerary are as follows :-

1st December Dhow [protected]@7.30pm-8.00pm
2nd December Burj Khalifa [protected]@4.00pm-4.30pm
( please take your Burj Khalifa voucher with you+original passport )
Return Pickup at 9.30pm from Tourist Bus Parking Dubai Mall
3rd December City [protected]@9.00am-9.30am
4th December Desert [protected]@2.00pm-2.30pm
5th December Air Port [protected]@7.00pm

Thank you
01/12/2016, 12:39 - Rayna Dubai: Should you have any queries please do not hesitate to contact me directly I would be more happy to assist you Have a wonderful day.
01/12/2016, 12:39 - Rayna Dubai: Please update me your room no and Local no of Dubai ASAP..
Regard's
Tour Co-ordination Team
Rayna Tours available 8 am to 8 pm ( on whatsapp)
Emergency 24/7 +[protected] Call on this number...
01/12/2016, 12:39 - Rayna Dubai: Please take your Burj Khalifa Voucher ( Print out+passport ) with you on the date of tour
IMPORTANT - I[censored] don't have Burj Khalifa Voucher send your email address so we can mail you
01/12/2016, 12:39 - sandeepjulka: I have
01/12/2016, 12:40 - sandeepjulka: Can you help me book skydiving for 5th morning.
01/12/2016, 12:40 - sandeepjulka: Thanks
01/12/2016, 13:54 - sandeepjulka: We are waiting for long for someone. Plus drop us
01/12/2016, 13:54 - sandeepjulka: Please drop us
01/12/2016, 13:55 - Rayna Dubai: you are at aisport
01/12/2016, 13:55 - Rayna Dubai: with coordinator..
01/12/2016, 13:55 - sandeepjulka: Yes
01/12/2016, 15:13 - sandeepjulka: I asked something
01/12/2016, 15:13 - sandeepjulka: Can u book skydiving for us
01/12/2016, 15:13 - sandeepjulka: Will pay
01/12/2016, 15:53 - Rayna Dubai: no sir
01/12/2016, 15:53 - Rayna Dubai: we don't book skydiving tours
01/12/2016, 15:53 - Rayna Dubai: you cane check online
01/12/2016, 20:08 - Rayna Dubai: hello sir
01/12/2016, 20:08 - Rayna Dubai: good evening
01/12/2016, 20:09 - Rayna Dubai: today you have dhow cruise [protected]@7.30-8.00pm
01/12/2016, 20:09 - Rayna Dubai: so please be ready by 7.30pm
01/12/2016, 20:09 - sandeepjulka: Ok.
01/12/2016, 20:10 - sandeepjulka: We will be at hotel lobby at 7.30 pm
01/12/2016, 21:00 - sandeepjulka: We are at lobby
02/12/2016, 10:21 - Rayna Dubai: Hello sir
Good Morning
You have Burj Khalifa Tour booked with us for this be ready till 4.00pm
Pickup will done between 4.00pm-4.30pm
( please take your Burj Khalifa voucher with you + one orignal Passport)
02/12/2016, 10:21 - Rayna Dubai: IMPORTANT - I[censored] don't have Burj Khalifa Voucher send your email address so we can mail you
02/12/2016, 17:00 - sandeepjulka: I have
02/12/2016, 17:25 - sandeepjulka: What time coming
02/12/2016, 17:43 - sandeepjulka: Hello
02/12/2016, 18:46 - Rayna Dubai: pickup done sir
02/12/2016, 20:01 - Rayna Dubai: Hello sir Good Evening
Tomorrow you have Morning city Tour booked with us
For this be ready till 9.00am in the lobby
Pickup will done between 9.00am -9.30am
02/12/2016, 20:25 - sandeepjulka: What all we cover
02/12/2016, 20:25 - sandeepjulka: Want in second half
02/12/2016, 20:30 - Rayna Dubai: this is only tour for you for tomorrow
02/12/2016, 20:30 - sandeepjulka: I want in second half
02/12/2016, 20:31 - sandeepjulka: Or instead of this can we have something else
02/12/2016, 20:31 - Rayna Dubai: its already booked sir
02/12/2016, 20:32 - sandeepjulka: Not so happy so far
02/12/2016, 20:32 - sandeepjulka: Can you arrange something else
02/12/2016, 20:33 - Rayna Dubai: What you want to book sir
02/12/2016, 20:33 - Rayna Dubai: tried but booked alraedy sir
02/12/2016, 20:34 - sandeepjulka: Arrange a drop and return to Skydive desert centre
02/12/2016, 20:34 - sandeepjulka: Will pay for Skydive
02/12/2016, 20:34 - sandeepjulka: U just a car for a day
02/12/2016, 20:34 - sandeepjulka: Arrange
02/12/2016, 20:36 - Rayna Dubai: It will cost extra 250 AED sir
02/12/2016, 20:36 - Rayna Dubai: for this
02/12/2016, 20:37 - sandeepjulka: Y
02/12/2016, 20:37 - sandeepjulka: Cancel my tour and share this
02/12/2016, 20:38 - Rayna Dubai: For this PVT transfer we have to arrange
02/12/2016, 20:38 - sandeepjulka: Cancel my tour
02/12/2016, 20:38 - sandeepjulka: And arrange transfer
02/12/2016, 20:38 - Rayna Dubai: Its cant be refund sir
02/12/2016, 20:39 - sandeepjulka: Not happy
02/12/2016, 20:39 - sandeepjulka: Let me write to goibibo
02/12/2016, 20:40 - Rayna Dubai: Can you please tell us for what you are not HAPPY sir..?
02/12/2016, 20:41 - sandeepjulka: Will write in detail
02/12/2016, 20:41 - sandeepjulka: Simple thing u can't arrange
02/12/2016, 20:42 - sandeepjulka: Is Ascot is 4 star
02/12/2016, 20:42 - Rayna Dubai: Sorry sir
for this You can check the POLICY aslo
before 24 Hours it will changed only
not to cancelled
02/12/2016, 20:42 - sandeepjulka: Or royal Ascot
02/12/2016, 20:43 - Rayna Dubai: yup sir
02/12/2016, 20:43 - sandeepjulka: Which one
02/12/2016, 20:44 - Rayna Dubai: both sir
02/12/2016, 20:44 - sandeepjulka: I don't think so
02/12/2016, 20:44 - sandeepjulka: Arrange transfer for tomorrow
02/12/2016, 20:44 - Rayna Dubai: You can check on google sir
02/12/2016, 20:44 - Rayna Dubai: for this
02/12/2016, 20:44 - Rayna Dubai: And also from your agent sir
02/12/2016, 20:45 - sandeepjulka: Will check
02/12/2016, 20:45 - sandeepjulka: Don't worry
02/12/2016, 20:45 - Rayna Dubai: Please speak with your agent for this
02/12/2016, 20:48 - sandeepjulka: What all we are covering tomorrow with time
02/12/2016, 21:48 - sandeepjulka: Please let me know
02/12/2016, 21:48 - sandeepjulka: Waiting
03/12/2016, 00:07 - sandeepjulka: Ur driver left us
03/12/2016, 00:08 - sandeepjulka: We waited till 10
03/12/2016, 10:04 - Rayna Dubai: Hello sir Good morning
Today you have Morning city Tour booked with us
For this be ready till 9.00am in the lobby
Pickup will done between 9.00am -9.30am
03/12/2016, 11:10 - Rayna Dubai: hello sir
03/12/2016, 11:10 - Rayna Dubai: driver is wiating for you
03/12/2016, 11:10 - Rayna Dubai: ?????
03/12/2016, 11:35 - sandeepjulka: Please leave for today
03/12/2016, 11:36 - sandeepjulka: Share details for today
03/12/2016, 11:36 - Rayna Dubai: ok sir
03/12/2016, 11:36 - Rayna Dubai: Its NO SHOW for todays tour sir
03/12/2016, 11:39 - sandeepjulka: Share what all you will cover
03/12/2016, 11:39 - Rayna Dubai: in city tour
03/12/2016, 11:39 - sandeepjulka: We might catch you in second half
03/12/2016, 11:41 - Rayna Dubai: The four-hour city tour package by Rayna Tours is one of the best ways to explore the both historic and glittering side of Dubai that is often referred to as the Middle East’s gem. The tour includes a visit to Dubai Museum that is housed within the 18th century Al Fahidi Fort. It has on display arts and artifacts reflecting the ancient history and lifestyle of traditional Arabs. An ideal illustration of a blend of outstanding Islamic and contemporary architecture, Jumeirah Mosque is another popular point of interest covered in the itinerary.

For a peep into the glitzy side of Dubai, our itinerary further comprises a tour to such phenomenal attractions of the city as Burj Al Arab Hotel – the world’s only seven-star hotel that is especially noted for its distinctive silhouette resembling a billowing sail, the Palm Island – the crescent shaped man-made island, Atlantis Hotel and Burj Khalifa – the towering building that is one of its kind in the whole world. Equally noteworthy is Dubai’s scenic attractions, and a visit to well-maintained Jumeirah Beach will provide you with a unique opportunity to immerse in the city’s natural beauty.

The journey ends with a drive through Sheik Zayed Road that has imposing skyscrapers lined on its either side and a shopping at one of the city’s prominent shopping malls. Whether you’re history buff, shopping freak or just here to have a glimpse of city’s significant tourist attractions, Rayna’s city tour assures to cover all your unique requirements.
03/12/2016, 11:41 - Rayna Dubai: 1.30pm-2.00pm
03/12/2016, 11:41 - Rayna Dubai: it will be finished
03/12/2016, 11:42 - sandeepjulka: Ok
03/12/2016, 12:22 - sandeepjulka: What happened yesterday
03/12/2016, 12:23 - sandeepjulka: Y ur driver left us
03/12/2016, 12:39 - Rayna Dubai: Have you called him sir
03/12/2016, 12:40 - Rayna Dubai: same driver cam for all
03/12/2016, 12:40 - Rayna Dubai: for the pickup
03/12/2016, 12:40 - Rayna Dubai: 9.15pm
03/12/2016, 13:32 - sandeepjulka: He asked to come bk by 9.30
03/12/2016, 13:32 - sandeepjulka: We were dere till 10
03/12/2016, 17:45 - sandeepjulka: Tell me
03/12/2016, 21:46 - Rayna Dubai: Tomorrow Desert safari pickup between 2-2.30pm. Kindly be ready by 2 in lobby
03/12/2016, 22:49 - sandeepjulka: What time we will be back
04/12/2016, 11:00 - Rayna Dubai: 8.30pm-9.30pm
04/12/2016, 11:11 - sandeepjulka: What kind of hotel is this. Cockroaches around in our room.
04/12/2016, 11:11 - sandeepjulka: IMG[protected]WA0000.jpg (file attached)
04/12/2016, 11:11 - sandeepjulka: IMG[protected]WA0001.jpg (file attached)
04/12/2016, 11:12 - Rayna Dubai: Have you complaint this to Reception sir
04/12/2016, 15:38 - Rayna Dubai: hello sir today Desert safari pickup between 2-2.30pm. Kindly be ready by 2 in lobby
04/12/2016, 15:39 - sandeepjulka: Ok
04/12/2016, 15:39 - sandeepjulka: We are
04/12/2016, 16:01 - sandeepjulka: Waiting
04/12/2016, 16:07 - sandeepjulka: Now u guys are late.
04/12/2016, 16:11 - Rayna Dubai: let me call to my driver
04/12/2016, 16:12 - Rayna Dubai: Safari Azoz
[protected] he is the driver
04/12/2016, 16:12 - Rayna Dubai: he is on the way to your hotel
04/12/2016, 16:12 - sandeepjulka: Ok
04/12/2016, 19:35 - Rayna Dubai: Tomrorow Air Port [protected]@7.00pm
05/12/2016, 13:50 - Rayna Dubai: hello sir
05/12/2016, 13:50 - Rayna Dubai: good after noon
05/12/2016, 13:50 - Rayna Dubai: today you have Air Port [protected]@7.00pm
05/12/2016, 13:50 - sandeepjulka: Ok
05/12/2016, 14:35 - sandeepjulka: Just got a call from reception
05/12/2016, 14:36 - sandeepjulka: We need to check out right now
05/12/2016, 14:39 - Rayna Dubai: yess ir
05/12/2016, 14:39 - Rayna Dubai: check out timing is 12.30
05/12/2016, 14:39 - Rayna Dubai: pm
05/12/2016, 14:40 - sandeepjulka: Ur team asking me to change the room in the morning.
05/12/2016, 14:40 - sandeepjulka: She confirmed we have room available till evening
05/12/2016, 14:40 - sandeepjulka: Lady with name Sukanya
05/12/2016, 14:40 - sandeepjulka: I guess
05/12/2016, 14:44 - Rayna Dubai: no sir
05/12/2016, 14:45 - Rayna Dubai: hotel will not allow you
05/12/2016, 20:05 - sandeepjulka: We are at the lobby
05/12/2016, 20:09 - Rayna Dubai: okay sir been there
05/12/2016, 20:47 - sandeepjulka: What time coming
05/12/2016, 21:00 - sandeepjulka: It's 7.30
05/12/2016, 21:04 - sandeepjulka: U dere

I have booking from Bangalore to Silchar, I booked connected fight, did not book seperately. My agenda is to reach Silchar from Bangalore.
My flights were
1. Bangalore to Chennai - 2/4/17 @22:10 to 23:20
2. Chennai to Kolkata - 3/4/17 @2:20 to 4:35
3. Kolkata to Silchar - 3/4/17 @5:10 to 6:45
What u changed (arranging according to time)
1. Chennai to Kolkata - 2/4/17 @14:45 to 17:05
2. Bangalore to Chennai - 2/4/17 @22:25 to 23:35
3. Kolkata to Silchar -3/4/17 @10:25 to 12:00
Now you tell me how to reach from Bangalore to Silchar ?
FOR PROOF SEE ATTACHMENTS

This is in regards to my flights booking done via go ibibo from New Delhi to Dubai.
I had got the bookings done on 12th Feb 2017 with PNR UB176Z.

Now, in error the bookings of my wife has been done with the name "Mrs. Monika Bisht" however as per the documents her name is "Ms. Mamta Bisht". Hence, we want her name to be changed. In order to do this, we requested some one from Goibibo customer care to change the name but they suggested that we have to divide the PNR and cancel the flight booking for my wife and then buy a new ticket but If I cancel the bookings Goibibo is returning us just RS. 300 whereas when we talked to Indigo flights customer care they informed that they will refund RS. 8000 to Goibibo and then Goibibo will refund the money to us which Goibibo is refusing to do so.

We know that we have made the bookings with incorrect name but this doesn't mean that we have to be penalised so much and we have to pay the entire amount. I am ready to book another ticket via Goibibo only for the same flight and day but the charges that we have to pay again is too much for us now. We would request to use the amount refunded by Indigo and then booking can be done. We are ready to pay the rest of the amount.

Request you to please look into the matter and help us in this situation.
We are traveling first time with Goibibo and don't want to have bitter experience.

Kind Regards,
Gaurav Khullar

3rd Class Service, I had booked Hotel Alpana in Haridwar from goIbibo for 11th February 2017, My booking was confirmed still when i reached to the hotel, they did not have room for us, They said that room is not available we can arrange you in another hotel, means i had paid them for that hotel and they were trying to adjust us in any other cheapest hotel with the same price i had paid... I just had a complain against tham and goibibo, and get refund after wasting my 2 hours on this, Disappointed

Never Never Never book Hotel from GoIbibo and Never book Alpana... Fraud Hotel in Haridwar, and worst hotel booking website Goibibo, Stay Away from Goibibo

To prove my statement I am going to attach a screenshot for my confirmed bookin.