Ibibo Group / Goibibo Complaints & Reviews

The company provides a promotional offer like cash back where they give discount in terms of gocash which you can use in furture bookings, you can also earn same through referrals... Ideally they should project as normal cash for there product. However need to get to notice of as many people as possible the charting goibibo does on the name of gocash. Today morning i was booking a hotel which came at rs 11115. It states i can pay up to 20% by gocash. I arranged gocash through referral and tried booking it again. Even after using 2600 gocash amout was coming same 11115. Apparently they deducted gocash from normal goibibo discount.. They are cheating on customers through trade technique. I asked my friend to book she had 500 gocash again same price. The point is they are doing misleading cashback promotion. No matter i[censored] have go cash or u don't have or how much you have. Price would remain same... I am attaching two screen shot of same booking same time
There policy states that you can opt to get refund in terms of go cash which you can immediately use for new booking so if i booked a hotel and paid in my money 2500 rs and than get that back in go cash. I check on a hotel without signing in its discounted cost is 11000 rs and i ask my fried to try booking at same time she has 500 rs and again she gets it in 11000 rs and again i have signed in with 2500 rs still hotel is costing me 11000 rs so gibibo by there false promotion are stealing 2500 rs. This is what is your policy

I have booked 2 tickets for indra bus at 8 pm to tirupathi from kurnool on[protected]. Later i cancelled my tickets. Although i got my cancellation message and confirmation that rs.1041 against proposal no : 20395561 has been processed on your card, and will reflect in your account within 10 working days. Bbut untill now it has not been refunded. Please fix this issue

I booked the pnr was h1p2j and the ticket number was 098 [protected]. For 6:45 am flight on 6th may 17 via goibibo. Just because the ibibo didn't pass on details i missed my flight even though i was sitting at the airport.

Apart from this i already had big issue changing my flight which was booked with ibibo. Where the ibibo guy connected me with airline instead of solving my query and just hung up the call. I kept arguing and discussing with airline for almost 30 min but there was no support from ibibo. Yes but they definitely want to take service charge for not serving there customers
Please clarify this asap before i write it to mr kashyap. Regards,
Pankaj gori
[protected]
Pankaj. [protected]@yahoo.co. Uk

Complaint about fraudulent charges during flight booking at goibibo. On the last page of payment the website displays the amount as Rs.98, 130 (screenshot attached). After putting in the card details/netbanking details and clicking on "Pay Securely", the consumer is taken to the bank gateway, where they are displaying a different amount Rs.1, 00, 130 (screenshot attached). A difference of Rs.2000!
When confonted over email with GoIbibo, they are trying to defend this by saying we cannot appy GoCash and PromoCode in a single booking. Fine! But does that entitle them to change the price AFTER consumer exists their website and reaches the payment gateway? If this is their plea, they should reflect the correct amount BEFORE clicking on "Pay Securely" button.

Its been more than 20 days i keep calling for the refund of my bookings, PNR : 5QKNJ9 and OZ9LD5, Goibibo executives are not able to resolve my refund issue. Every time i have to call and explain same issue.And every time i call, i get a different refund amount and that to it gets reduced.

I have booed a flight from mumbai - delhi and delhi - mumbai, then i reschedule my mumbai - delhi flight and finally after 2 days then i called up the Goibiob to confirm all the cancellation amount and total refund amount after cancellation . And they conveyed that i will get total Rs. 4300 will be refunded in my account. Till now only Rs.940 is refunded in my account, Still they don have any clarification for remaining refund amount.

Dear sir,

The rooms provided by hotel regency were very very dirty & unsafe. Sieling is week & can be foul at any time.

How goibibo can tie up with such non standard hotels & keep customers in life risk.

We have came from mumbai. Hotel at trivandrum, thekkady booked through goibibo were very nice

We can't keep our life in risk. We want to cancel the booking & need full amount refund on immediately.

Regards
Sachin shirnath

Tried to book a domestic flight on may 9, 2017 - amount of rs. 8, 983 got debited to my bank but the goibibo website showed that booking was unsuccessful.

On may 11, 2017; i got following mail from [protected]@payu.in

Dear ashish,

Your refund request for following transaction is being processed
And the money should reflect in your account within 5-7 business days.

Transaction id: gofld6f[protected]
Refund amount 8983.00
Merchant: www.goibibo.com

Please quote your reference id: [protected] for any future communication.

Thanks and regards,
Payu on behalf of www.goibibo.com

Till date i haven't received the refund and there is no reply on the goibibo call centre. Clear case of harassing the customer and worst ever experience with goibibo.

Refund the amount charged to me rs. 8, 983 at the earliest.

Ashish a. Shah
Mob: [protected]

Go cash can be used for any booking upto 8% or 750 whichever is lower. But when I tried to book, they said Go cash cannot be used for my booking as it is a internal condition that it cannot be used for few airlines. It is no where mentioned in the terms and conditions. Request you not to get fooled by the misleading advertisements and fraudulent offers.

Hi,

I booked a hotel for 1-night duration in Delhi - Hauz Khas named Marigold BNB for May 13'2017. The booking was done 2 days prior to my travel plan on May 11'2017.
When I reached to the specified hotel for check-in purposes, found out to my utter surprise that hotel had already been closed 1 month back. There was no trace of that hotel. Tried reaching hotel management staff and didn't received any response.

After that I tried contacting goibibo customer support, but didn't receive any favorable response on time. It was after that I managed to book my stay elsewhere(Hotel Oscar, Hauz Khas, Delhi), I received message from goibibo that they are willing to shift me to another hotel.

After that they informed me that they are willing to refund my booking amount(2454 INR), but it was after when I booked another hotel at an expanded cost.

I was on an official visit, and due to all this mess I was not able to attend an important meeting with my clients.

I would like to register a complaint about this issue, because goibibo committed a fraud - booked a hotel that was already closed.

As per my recent discussion with goibibo, they have processed my refund, but I would require extra compensation(3600 INR) from them regarding the another hotel booking (Hotel Oscar), which I had to do as I didn't had any choice. This is due to goibibo mismanagement and mistake that I had to face this harassment.

I have attached the booking details for the hotel that goibibo booked for me (Hotel Marigold BNB, Booking ID-HTLHDWLMYL) and the hotel that I booked on my own (Hotel Oscar).

Please let me know in case any additional info is required.

Thanks,
Eknoor Singh
Mob: [protected]/[protected]
email id: eknoor.s.[protected]@gmail.com

Dear concern,
We have done two transactions which were successful in terms of payment but never returned on order confirmation page. And merchant is still not confirming for payments there are asking for many details. And still after providing these details ibibo merchant is not confirming for payment or order.

Herewith i am proving the details of transaction.

First order
Transaction amount*:

573.00 inr
Service charge amount*:

0.00 inr
Total debit amount*:

573.00 inr
Transaction date*

[protected]
Narrative:

Voonik tape
·
·
Merchant details
Client code

Cbibibo
Merchant reference no.

[protected]


Second order

·
Merchant details
Transaction amount*:

1, 252.00 inr
Service charge amount*:

0.00 inr
Total debit amount*:

1, 252.00 inr
Transaction date*

[protected]
Narrative:

Voonik tape
·
Client code

Cbibibo
Merchant reference no.

[protected]

This is regarding a severe complaint that I have to file for a case which happened to me recently while coming back from kuala Lumpur. I had booked a flight from Kuala Lumpur to Hyd (09/05/2017) via Singapore with the same PNR number. It was a transit flight through Singapore through Tiger Airways. But while returning when I reached airport, the airways people didn't allow me to board the flight as they were saying that there is no layover in Singapore and they are separate flights for which I was asked for singapore visa which obviously not carrying as in transit, no visa is required for few hours. Before leaving India I had confirmed about my ticket several times with Goibibo as well as about visa requirement. As it was Transit, Goibibo people said it was a transit so it will not be required. I had wait in KL for 2 more days and had to book another flight for 13000 INR for which I had no fault. In their system it was showing two different PNRs and complaining about the same they blamed us for booking from Goibibo and asked to book from their website ie Tiger airways only and not from Goibibo.

I have booked almost thousands of flights and hotels of my friends and family from your portal which you can check in years but this is the most disappointing experience. This wasted my appointments in India for two days as well as I had to pay 13k extra. I need a solution for this immediately and want a refund for all. Otherwise I will have to take further steps forward at different levels. The reputation of Goibibo is almost going into ashes. Please look into the matter at the earliest.

--
​Siddharth Ojha​, ​
Hyderabad
[protected]@gmail.com
​cell ​:​ +91​-​​[protected]​
​​

Name : nabin shaw
Mobile : [protected] / [protected]
Email : [protected]@gmail.com, [protected]@gmail.com
Booking pnr : uye2jp, ug6pqn

These two mentioned bookings were canceled from the indigo website and they also mentioned that refund was processed by them. After 5 days also, we did not receive the refund to our credit card account. Then, we called ibibo group yesterday and the adviser mentioned that they donot even know that the booking has been canceled almost 10 days prior and said that we will process the refund now. Then, we receive a message from the ibibo group saying that they have processed a refund of rs.4450 to the account. This is for the same booking for which we received email from indigo stating that approx rs.8900 was processed for refund.

Ibibo group sent emails that refund of rs.4450 and rs.6319 was processed for two bookings respectively and they only processed rs.4450 and conveniently forgot about the other refund. After calling the ibibo group helpline team, they were a great help and some agent named "vekatesan" made me to be on hold for 12 minutes approx and then said that he doesnot know about the issue and will escalated to the relevant team. If the ibibo support team doesnot know about the issue, how can we expect them to help us???

Talk about the new cheaters of india. First of all, i will post this in every social media that i know of, then i will pass on the message to print media also about the fraud that the ibibo group is doing!!! They have raised the standard of fraud that goes on in this country. No wonder that we are not progressing and the middle class people are suffering where companies these ibibo group, makemytrip and redbus cheat the middle people of their hard earned money and use the same to make fake ads with ranveer singh, alia bhatt and deepika padukone!!!

I have attached the emails from goibibo where they mentioned that refund was processed and i will update the message as well, please process my refund of rs.6319. Dont force hard working middle class people to show their ugly face by cheating them!!!

I had purchase Air Ticket under PNR no.H29DY from Goibibo for the journey Dubai to Mumbai. While taking the online ticket, it was written refundable. But after taking the ticket & its print out, in the 2nd page, it is written cancellation charges as Giibibo fee - Rs.649 and Airline fee - Rs.3830/-.
Due to my other work urgency at Dubai, I had to cancel the ticket and while cancellation, the Goibibo representative initially told me over phone cancellation charges will be Rs. 5000/- plus. While protesting, he told the above charges which are written in 2nd page of the ticket.
But for refundable ticket, cancellation charges Rs.(649 + 3830)/- i.e. Rs.4479/- is very high wherein it was showing refundable ticket.
My protest is to refund me by deducting Goibibo fee plus Max another Rs.1000/- as penalty. So maximum cancellation charges should be Rs.1649/-.
I have received the mail only for refunding Rs. 5796/- against the payment of Rs. 10275/- When it is refundable ticket, I should get back amount after deduction of maximum Rs.1000/- - Rs.1500/-. whereas Rs.4479 has been deducted which is very illegal. No paymeny of INR 939 is received by me.

Requested to take suitable action immediately, otherwise action would be taken as deemed fit.

I am taking Air tickets regularly from Goibibo site and being a regular customer huge cancellation charges should not be there.
Requested to refund my amount deducting Rs.1749/-

Thanking you,
Mobile no.[protected]

Hi,
Hi, myself rakhee jash is a travel agent from global travel services. I booked hotel mahamaya palace for my brother mr. Kaustabh kundu. Booking id: htlwsuaunw and htl4hzbtw2. I already spoke to customer care and they told they will give another hotel sara for us.
I booked that hotel for my brother personally. Not from any travel agency. Last hotel mahamaya palace was under renovation and they cant accomodate my relatives. So this is the mistake from goibibo.
As i told i have booked this as a personal and not from my agency, from goibibo they are asking i cant book because i am attached with a travel agent. Ok. Then i wanted to cancel my booking and wanted my amount refunded in my account. I dont wanted as a go cash. Because as a travel agent i cant book in future also through goibibo.
But they deducted 2% amount from my booking amount.
I understand as a travel agent they had to cancel my bookings because it was written in there terms and conditions. But there is nowhere written they can deduct 2% for this. They cheated me and i want this solution.
I cant book a hotel personally through go ibibo?
Now if you cancel hotel and dont provide another hotel then my relatives will be in a problem.
We dont expect this inconvenience from goibibo.

I had purchase Air Ticket under PNR no.H29DY from Goibibo for the journey Dubai to Mumbai. While taking the online ticket, it was written refundable. But after taking the ticket & its print out, in the 2nd page, it is written cancellation charges as Giibibo fee - Rs.649 and Airline fee - Rs.3830/-.
Due to my other work urgency at Dubai, I had to cancel the ticket and while cancellation, the Goibibo representative initially told me over phone cancellation charges will be Rs. 5000/- plus. While protesting, he told the above charges which are written in 2nd page of the ticket.
But for refundable ticket, cancellation charges Rs.(649 + 3830)/- i.e. Rs.4479/- is very high wherein it was showing refundable ticket.
My protest is to refund me by deducting Goibibo fee plus Max another Rs.1000/- as penalty. So maximum cancellation charges should be Rs.1649/-.
I am taking Air tickets regularly from Goibibo site and being a regular customer huge cancellation charges should not be there.
Requested to refund my amount deducting Rs.1749/-

Dear All,

I had requested flight rescheduling amendment of outbound flight for my booking on 6th April, 2017.

I had called support at around 11 am on 6th April, 2017 the total rescheduling charges would be ~Rs.[protected] and on the same say evening around 5.30 pm i again called the team, Mr. Ankit attended the call. The same amendments was charged ~ Rs. 20, 000.

Sir it was a very bad experience with your company. The advantage of my situation was en-cashed by the team.

The intentions were very clear from the conversation of the execute.

If such advantages of the customer problems used for profit making of the company then i do not wish to continue with goibibo

I booked a ticket from Delhi to Chennai for May 1st seeing that it is a "refundable" ticket. Ticket cost was Rs.4, 484. Booking ID is TUA5JKTDU. Now, when I checked with the customer care executive regrading cancellation, I was informed that cancellation charges is Rs.4, 071. I did not give confirmation for cancellation being shocked at the high cancellation charges almost equivalent to ticket fare. I fail to understand then on what basis the ticket was shown as "refundable" at the time of booking. This kind of information is quite misleading for the customer.

Dear sir,
I am writing you regarding an issue of refund from your reputable company and display o[censored]nprofessional behavior in handling complain regarding it.
1) i booked a flight ticket on 29th of march with booking id - msgi6bymc. I cancelled the ticket on 5th of april. The company promised a guaranteed refund of cancellation amount within an hour else some go-cash would be added to my account or whatever. Today is 14th of april, after 107 hours no cash has been refunded into my account.
2) when i decided to bring the issue into your consideration by calling on customer care helpline ([protected]) at 00:14 am on 14th of april, the call was picked up and all i heard was some giggling sound for few minutes till i had cut the line.

Its a display of a disgraceful customer service from your side. Kindly take the matter sincerely and please get refund amount credited to my account as soon as possible.

Goibibo complaint number : [#9429662] Hotels - Cancellation And Refund - Refund Delay
Booking ID – HTLSXWSCNG

This is regarding the refund amount for the above booking id. cancellation was done from my side on 29th march. goibibo status refund initiated from their side on 29th march and it showed refund to be reflected in bank account with in a max of 3 to 5 working days. today is 13th day (9th day if saturdays and sundays not counted according to them) and still i havent received the money. on the 5th day i called customer care and they told refund is done from their side and i have to check with my bank. so i confirmed with the bank 3 times already that they havnt received the money and sent goibibo customer care a mini statement regarding the transactions in my account for the last 15 days ( as requested by goibibo customer care team). so goibibo customer care sent me serial no consisting of alphabets stating its the transaction details and asked me to check with the bank and asked me to make a dispute or file against it. 4th time today i checked with the bank and they said its not a transaction number and its just a serial of alphabets which may be goibibos internal code for any trnsaction they make. so again i called goibibo customer care asking them for the transaction number for the payment which they say processed from their side. and now they are telling they are unable to obtain the transaction number and they will send me as early as they get it.
All these simply means they havnt processed the refund. if they have refunded where is the transaction number. also my status against the booking id shows REFUND QUEUED. which means refund process not completed yet. customer care simply made me run to bank 3 times faking that refund processed from their side. I request you to please take necessary steps towards this refund against the booking id with immediate response.

It has been extremely disheartening to see that a travel agent such as goibibo has such poor application services that confirmation of ticket occurs after 8 minutes of the whole process
Due to such delay I booked another ticket from some other travel agent.But god save goibibo, they told me that my ticket was confirmed only after 8 mins.

I was even more saddened to see the most unprofessional customer care support.Even after calling their staff so many times and telling them about the issue, they didnt seem to be interested in addressing my issues.They didn't even have time and wisdom to cancel the unwanted air ticket, which was confirmed only after 8 mins delay.

I have resolved to take serious action against the company.If they don't address my problem I would not ignore the possibility of taking a legal action and opening a social media action against them.I have already told my near and dear ones to uninstall goibibo's app and after this incident my friends and relatives are least interested in dealing with goibibo.I wish senior executives will address my issue, help save their company from negative publicity, and take an immediate action consistent with their efforts of making their company a competent player in the market.

Below are the details :-
service request id[protected],
Tracking id-9147094