Ibibo Group / Goibibo Complaints & Reviews

Address: 500026

Website: www.goibibo.com

I write after more than 4 or 5 instances where I tried to make a booking using GoIbibo account (which according to them has Rs5000 as GoCash). Each time, they jack up the prices of the tickets or hotels, then claim to give a discount using what is supposed to be my own "GoCash" and still end up quoting a price about Rs500 to Rs1000 higher than others.

I feel this is unfair, misleading and pure FALSE ADVERTISING. Companies like this who run such scams should be BLACKLISTED. I will not make empty calims, please see attached photos of a booking I made using Makemytrip for a flight from Pune to Del for the 10th of April for 2 adults, the final chargable price. Vs.The 2 photos of booking that I made from Goibibo, where in even after applying my so-called "GoCash", I have to pay more to them.

I wrote a vey blunt email to their management, someone has called me, I could not explain the total matter due to some meeting I was in, but I called back, but could not get through to the person. They sent me an SMS stating my complaint ID is 9214025. So Guys at GoIbibo Management, stop these cheap tricks, its Daylight Robbery and it is not very ethical!

May 5, 2017

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2017

Ibibo Group / Goibibo Customer Care's response Dear Aditya,

Greetings from Goibibo!!

We have already resolved your issue, please let us know for further queries.

Thanks & Regards
Tushar Kaushik
Customer Disputes
Ibibo Group Pvt. Ltd.
Landline :[protected]

View replies

J

jayantilalr

from Raia, Goa

Apr 6, 2017

I made a payment to JIO Shravak Agogyam on 21.10.16 (Pay U id is[protected] but while i go to the merchant's site the Payment ID is showing error message "PayU id is wrong"

A file is attached.

please do the needful

Jayantilal Jain
[protected]

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Chennai, Tamil Nadu, 600001

Website: www.Goibibo.com

HI,

I have booked a Ticket from Chennai to Marthandam on 29.03.2017 .

Initial 3 Transactions are Automatically Cancelled after the Payment tap Opened, Fourth Time Again I tried to Book the Ticket but the Date automatically changed after Booking . I have chosen 31.03.2017, This was my Selection for the Journey but system automatically changed the date to 29.03.2017 Default date as current date . There is an Issue with the system .

But After Booked The Ticket the Date is 29.03.2017,

Then I Immediately cal the Customer Care and Inform them regarding the date issue, But they said it is not possible to change the Date . Then I told them to Cancel and Reopen the Seat . But the Execute and then The Team Leader is not Accepting My Concern.

Then I called to the Bus Operator " Universal" They Said me to Speak with GOIBIBO and they will Fill the Seat . But The customer care people are not at all listening my Voice and not Accepting.

Immediately I called the Customer Care and Re open the Seat . But they are not ready to Accept. I need the solution for this . Because if the Same issue happen in Future, What we will do ? Again we have to loose 1600 or What ?

Very Worst Support by GOIBIBO Team .
Very Worst Support by GOIBIBO Team .
Very Worst Support by GOIBIBO Team .
Very Worst Support by GOIBIBO Team .
Very Worst Support by GOIBIBO Team .

May 11, 2017

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Apr 02, 2017

Ibibo Group / Goibibo Customer Care's response Dear Mr. Raja,

Greetings!

This mail is regarding Booking Id: RBN7NJADQY.

Thanks for writing to us. We have investigated the issue. We have checked the booking logs, logs gives us an insight into the steps taken/options chosen at the time of booking. As per the logs in this booking, the "Departure date" chosen at the time of booking was[protected].

The system has booked the flights exactly as per the directions.

Hence the likelihood of this being a technical error is nil.

Please check the screenshot of the booking logs below for your reference:

image

Hence goibibo is not at fault in this case.

Please do not hesitate to contact us if you require any further information.

Warm Regards,
Puneet Ratanpal
Goibibo Team
Contact:[protected]

Verified Support

Apr 02, 2017

Ibibo Group / Goibibo Customer Care's response Dear Mr. Raja,

Greetings!

This mail is regarding Booking Id: RBN7NJADQY.

Thanks for writing to us. We have investigated the issue. We have checked the booking logs, logs gives us an insight into the steps taken/options chosen at the time of booking. As per the logs in this booking, the "Departure date" chosen at the time of booking was[protected].

The system has booked the flights exactly as per the directions.

Hence the likelihood of this being a technical error is nil.

Please check the screenshot of the booking logs below for your reference:

travelibibo[protected]:44:04, 947 travelLogger INFO BusViews BusSubmitForm request.POST <QueryDict: {u'hiddenPrice': [u'1600'], u'adultonwseat2'
: [u'H3'], u'code': [u'GO5000'], u'native_pay_amnt': [u'1500'], u'go_pg': [u'payu'], u'vercode': [u''], u'adultlastname1': [u'RAJA'], u'pincode': [u'122002'], u'adultla
stname2': [u'JOVLIN'], u'gocash_r_val': [u'10'], u'strUserTrackIndex': [u'[]'], u'codFlag': [u'false'], u'non_vested_credits': [u'0'], u'bookingdata': [u'[{"origin": "C
hennai", "rating": "0", "DepartureTime": "19:45", "ibibopartner": "redbusnew", "cancellationPolicy": "0:12:100:0;12:24:50:0;24:-1:10:0", "cCount": 0, "farebasis": "0",
"rint": 96780, "seat": "ST", "droppingpoints": [], "DPName": "", "rowid": "[protected]@[protected]@3b24151e-1457-11e7-98df-0a1e11bbcf43", "duration": "11h 0m", "qtype"
: "bus", "feedback": {}, "busCondition": "ac", "src_voyager_id": "[protected]", "destination": "Marthandam", "DPPrims": {"list": [{"DPTime": "[protected]T06:45:0
0Z", "DPLocation": "Bus Stand, Marthandam ", "DPId": "58282"}]}, "BPPrims": {"list": [{"BPId": "58118", "BPLocation": "Omni Bus Stand", "BPTime": "[protected]T19:45:00Z"
}, {"BPId": "67680", "BPLocation": "Porur Toll gate", "BPTime": "[protected]T20:05:00Z"}, {"BPId": "58174", "BPLocation": "Perungalaltur", "BPTime": "[protected]T20:45:00
Z"}, {"BPId": "67681", "BPLocation": "MAHENDRA CITY", "BPTime": "[protected]T21:00:00Z"}, {"BPId": "58433", "BPLocation": "SRM COLLEGE", "BPTime": "[protected]T21:05:00Z"
}, {"BPId": "67682", "BPLocation": "Chengalpat Toll", "BPTime": "[protected]T21:10:00Z"}]}, "amenities": "NA", "src_vendor_id": "102", "dest_voyager_id": "[protected]
03933", "CNTR_error": "None", "gps": "false", "fare": {"totalfare": 1600, "adultcommission": "0", "adultbasefare": "0", "adultsurcharge": "0", "operator_charge": "0.0",
"adultservicetax": "0", "discount": "0", "totalsurcharge": "0", "servicetax": "0.0", "transactionfee": "0", "totalbasefare": 1600.0, "adulttotalfare": "0", "totalcommi
ssion": "0"}, "dst_vendor_id": "1596", "OperatorID": "6464", "promo": {"udf1": "2xE08Q==", "promoname": "GO5000", "success": "true", "leaddiscount": 0, "promo_message":
"Kindly proceed to complete your booking now. After successful completion and validation of this booking, discount vouchers worth Rs.5000 would be auto- emailed to
the email ID provided by you in this booking. ", "totalfare": 1600, "leadmessage": "", "promoDiscount": 0, "leadlist": []}, "timestamp": "", "mTicket": "true", "row_ty
pe": "onwardflights", "BusType": "scania A/C Semi Sleeper (2+2)", "RouteSeatTypeDetail": {"list": [{"SellFare": "800", "busCondition": "ac", "seatType": "Semi Sleeper",
"seatTypeSpecific": "Seat", "SeatsAvailable": "22", "availabilityStatus": "Available"}]}, "depdate": "[protected]T19:45:00Z", "idRequired": "false", "ServiceName": "Che
nnai to Marthandam", "busCompany": "other", "ontime": false, "boardingpoints": [{"BPLocation": "Omni Bus Stand", "BPContactNumber": "", "BPAddress": "", "BPName": "5811
8-Omni Bus Stand", "BPTime": "[protected]T19:45:00Z"}, {"BPLocation": "Porur Toll gate", "BPContactNumber": "", "BPAddress": "", "BPName": "67680-Porur Toll gate", "BPTi
me": "[protected]T20:05:00Z"}, {"BPLocation": "Perungalaltur", "BPContactNumber": "", "BPAddress": "", "BPName": "58174-Perungalaltur", "BPTime": "[protected]T20:45:00Z"}, {"BPLocation": "MAHENDRA CITY", "BPContactNumber": "", "BPAddress": "", "BPName": "67681-MAHENDRA CITY", "BPTime": "[protected]T21:00:00Z"}, {"BPLocation": "SRM COLLEG
E", "BPContactNumber": "", "BPAddress": "", "BPName": "58433-SRM COLLEGE", "BPTime": "[protected]T21:05:00Z"}, {"BPLocation": "Chengalpat Toll", "BPContactNumber": "", "
BPAddress": "", "BPName": "67682-Chengalpat Toll", "BPTime": "[protected]T21:10:00Z"}], "TravelsName": "Universal Tarvels(UTS)", "tbrequired": "1", "RouteID": "[protected]
[protected]", "datafrom": "redbusnew", "seatsSelected": [{"fare": 800, "hash": "", "staxp": 0, "actual_fare": "800.0", "seat": "H4", "scharge": 0, "bfare": 800, "stax":
0, "rid": "[protected]@[protected]", "operator_charge": 0}, {"fare": 800, "hash": "", "staxp": 0, "actual_fare": "800.0", "seat": "H3", "scharge": 0, "bfare": 800, "stax": 0, "rid": "[protected]@[protected]", "operator_charge": 0}], "status": "V", "datasource": "", "BPName": "58118-Omni Bus Stand", "ArrivalTime": "06:45",
"partialCancellationAllowed": "true", "ugcid": "Chennai-Marthandam-1945-UniversalTarvelsUTS-scaniaACSemiSleeper2+2", "arrdate": "[protected]T06:45:00Z"}]'], u'creditsFla
g': [u'true'], u'leadcodelist': [u'[]'], u'credits_amount': [u'100'], u'city': [u'Madras'], u'avoiddupe': [u''], u'cFlag': [u'False'], u'guest': [u'guest'], u'payuId':
[u''], u'adultfirstname2': [u'BERNICIA'], u'vested': [u'100'], u'paytype': [u'goCashCards'], u'querydata': [u'#bus-Chennai-Marthandam[protected]-[protected]
8-[protected]'], u'gocash_r_type': [u'percent'], u'adultonwseat1': [u'H4'], u'landline': [u'Landline'], u'seatandfare': [u''], u'email': [u'pbraja.[protected]@gmail
.com'], u'idproofnum': [u'12345'], u'travellerList': [u'{}'], u'vested_gocash': [u'100'], u'actualcredits': [u''], u'hiddenudf5': [u''], u'hiddenudf4': [u''], u'firstna
me': [u'BEBITH'], u'lastname': [u'RAJA'], u'promocode': [u'GO5000'], u'go_pn': [u'1'], u'non_vested': [u'0'], u'actualamount': [u''], u'state': [u'Delhi'], u'adultchoos
e1': [u'1'], u'adultchoose2': [u'1'], u'otp': [u'false'], u'password': [u''], u'intUserTrackIndex': [u'[]'], u'adultfirstname1': [u'BEBITH'], u'amountCr': [u'2xE08Q=='], u'mobile': [u'[protected]'], u'country': [u'Country'], u'message': [u'You can only pay upto 10.0% of booking amount or Rs.100.0 (whichever is lower) using goCash. goCa
sh+ earned through special promotions cannot be redeemed on bus Bookings'], u'vested_credits': [u'1831'], u'cr_prod_name': [u'gi.trip'], u'adultage2': [u'7'], u'total_c
redits': [u'1831'], u'adultage1': [u'27'], u'idprooftype': [u'Driving License'], u'address': [u'ibibo Web Private Limited, 5th Floor, Good Earth City Centre, Sector 50,
Gurgaon, Haryana-122018.'], u'credits': [u'100'], u'non_vested_gocash': [u'0'], u'totfare': [u'1600'], u'vertical_redmp': [u'10']}> goibiboweb05.prod.goibibo.com
travelibibo[protected]:44:04, 947 travelLogger INFO Fare hack check using seatsSelected key <QueryDict: {u'hiddenPrice': [u'1600'], u'adultonwseat2': [u'H3'
], u'code': [u'GO5000'], u'native_pay_amnt': [u'1500'], u'go_pg': [u'payu'], u'vercode': [u''], u'adultlastname1': [u'RAJA'], u'pincode': [u'122002'], u'adultlastname2'
: [u'JOVLIN'], u'gocash_r_val': [u'10'], u'strUserTrackIndex': [u'[]'], u'codFlag': [u'false'], u'non_vested_credits': [u'0'], u'bookingdata': [u'[{"origin": "Chennai",
"rating": "0", "DepartureTime": "19:45", "ibibopartner": "redbusnew", "cancellationPolicy": "0:12:100:0;12:24:50:0;24:-1:10:0", "cCount": 0, "farebasis": "0", "rint":
96780, "seat": "ST", "droppingpoints": [], "DPName": "", "rowid": "[protected]@[protected]@3b24151e-1457-11e7-98df-0a1e11bbcf43", "duration": "11h 0m", "qtype": "bus",
"feedback": {}, "busCondition": "ac", "src_voyager_id": "[protected]", "destination": "Marthandam", "DPPrims": {"list": [{"DPTime": "[protected]T06:45:00Z", "DP
Location": "Bus Stand, Marthandam ", "DPId": "58282"}]}, "BPPrims": {"list": [{"BPId": "58118", "BPLocation": "Omni Bus Stand", "BPTime": "[protected]T19:45:00Z"}, {"BPI
d": "67680", "BPLocation": "Porur Toll gate", "BPTime": "[protected]T20:05:00Z"}, {"BPId": "58174", "BPLocation": "Perungalaltur", "BPTime": "[protected]T20:45:00Z"}, {"B
PId": "67681", "BPLocation": "MAHENDRA CITY", "BPTime": "[protected]T21:00:00Z"}, {"BPId": "58433", "BPLocation": "SRM COLLEGE", "BPTime": "[protected]T21:05:00Z"}, {"BPI
d": "67682", "BPLocation": "Chengalpat Toll", "BPTime": "[protected]T21:10:00Z"}]}, "amenities": "NA", "src_vendor_id": "102", "dest_voyager_id": "[protected]",
"CNTR_error": "None", "gps": "false", "fare": {"totalfare": 1600, "adultcommission": "0", "adultbasefare": "0", "adultsurcharge": "0", "operator_charge": "0.0", "adults
ervicetax": "0", "discount": "0", "totalsurcharge": "0", "servicetax": "0.0", "transactionfee": "0", "totalbasefare": 1600.0, "adulttotalfare": "0", "totalcommission":
"0"}, "dst_vendor_id": "1596", "OperatorID": "6464", "promo": {"udf1": "2xE08Q==", "promoname": "GO5000", "success": "true", "leaddiscount": 0, "promo_message": "Kindly
proceed to complete your booking now. After successful completion and validation of this booking, discount vouchers worth Rs.5000 would be auto- emailed to the ema
il ID provided by you in this booking. ", "totalfare": 1600, "leadmessage": "", "promoDiscount": 0, "leadlist": []}, "timestamp": "", "mTicket": "true", "row_type": "on
wardflights", "BusType": "scania A/C Semi Sleeper (2+2)", "RouteSeatTypeDetail": {"list": [{"SellFare": "800", "busCondition": "ac", "seatType": "Semi Sleeper", "seatTy
peSpecific": "Seat", "SeatsAvailable": "22", "availabilityStatus": "Available"}]}, "depdate": "[protected]T19:45:00Z", "idRequired": "false", "ServiceName": "Chennai to
Marthandam", "busCompany": "other", "ontime": false, "boardingpoints": [{"BPLocation": "Omni Bus Stand", "BPContactNumber": "", "BPAddress": "", "BPName": "58118-Omni B
us Stand", "BPTime": "[protected]T19:45:00Z"}, {"BPLocation": "Porur Toll gate", "BPContactNumber": "", "BPAddress": "", "BPName": "67680-Porur Toll gate", "BPTime": "20
17-03-29T20:05:00Z"}, {"BPLocation": "Perungalaltur", "BPContactNumber": "", "BPAddress": "", "BPName": "58174-Perungalaltur", "BPTime": "[protected]T20:45:00Z"}, {"BPLo
cation": "MAHENDRA CITY", "BPContactNumber": "", "BPAddress": "", "BPName": "67681-MAHENDRA CITY", "BPTime": "[protected]T21:00:00Z"}, {"BPLocation": "SRM COLLEGE", "BPC
ontactNumber": "", "BPAddress": "", "BPName": "58433-SRM COLLEGE", "BPTime": "[protected]T21:05:00Z"}, {"BPLocation": "Chengalpat Toll", "BPContactNumber": "", "BPAddres
s": "", "BPName": "67682-Chengalpat Toll", "BPTime": "[protected]T21:10:00Z"}], "TravelsName": "Universal Tarvels(UTS)", "tbrequired": "1", "RouteID": "[protected]
69", "datafrom": "redbusnew", "seatsSelected": [{"fare": 800, "hash": "", "staxp": 0, "actual_fare": "800.0", "seat": "H4", "scharge": 0, "bfare": 800, "stax": 0, "rid"
: "[protected]@[protected]", "operator_charge": 0}, {"fare": 800, "hash": "", "staxp": 0, "actual_fare": "800.0", "seat": "H3", "scharge": 0, "bfare": 800, "stax"
: 0, "rid": "[protected]@[protected]", "operator_charge": 0}], "status": "V", "datasource": "", "BPName": "58118-Omni Bus Stand", "ArrivalTime": "06:45", "partial
CancellationAllowed": "true", "ugcid": "Chennai-Marthandam-1945-UniversalTarvelsUTS-scaniaACSemiSleeper2+2", "arrdate": "[protected]T06:45:00Z"}]'], u'creditsFlag': [u't
rue'], u'leadcodelist': [u'[]'], u'credits_amount': [u'100'], u'city': [u'Madras'], u'avoiddupe': [u''], u'cFlag': [u'False'], u'guest': [u'guest'], u'payuId': [u''], u
'adultfirstname2': [u'BERNICIA'], u'vested': [u'100'], u'paytype': [u'goCashCards'], u'querydata': [u'#bus-Chennai-Marthandam[protected]-[protected]-471982
[protected]'], u'gocash_r_type': [u'percent'], u'adultonwseat1': [u'H4'], u'landline': [u'Landline'], u'seatandfare': [u''], u'email': [u'pbraja.[protected]@gmail.com'],
u'idproofnum': [u'12345'], u'travellerList': [u'{}'], u'vested_gocash': [u'100'], u'actualcredits': [u''], u'hiddenudf5': [u''], u'hiddenudf4': [u''], u'firstname': [u'
BEBITH'], u'lastname': [u'RAJA'], u'promocode': [u'GO5000'], u'go_pn': [u'1'], u'non_vested': [u'0'], u'actualamount': [u''], u'state': [u'Delhi'], u'adultchoose1': [u'
1'], u'adultchoose2': [u'1'], u'otp': [u'false'], u'password': [u''], u'intUserTrackIndex': [u'[]'], u'adultfirstname1': [u'BEBITH'], u'amountCr': [u'2xE08Q=='], u'mobi
le': [u'[protected]'], u'country': [u'Country'], u'message': [u'You can only pay upto 10.0% of booking amount or Rs.100.0 (whichever is lower) using goCash. goCash+ earn
ed through special promotions cannot be redeemed on bus Bookings'], u'vested_credits': [u'1831'], u'cr_prod_name': [u'gi.trip'], u'adultage2': [u'7'], u'total_credits':
[u'1831'], u'adultage1': [u'27'], u'idprooftype': [u'Driving License'], u'address': [u'ibibo Web Private Limited, 5th Floor, Good Earth City Centre, Sector 50, Gurgaon, Haryana-122018.'], u'credits': [u'100'], u'non_vested_gocash': [u'0'], u'totfare': [u'1600'], u'vertical_redmp': [u'10']}> [{u'fare': 800, u'hash': u'', u'staxp':
0, u'actual_fare': u'800.0', u'seat': u'H4', u'scharge': 0, u'bfare': 800, u'stax': 0, u'rid': u'[protected]@[protected]', u'operator_charge': 0}, {u'fare': 800,
u'hash': u'', u'staxp': 0, u'actual_fare': u'800.0', u'seat': u'H3', u'scharge': 0, u'bfare': 800, u'stax': 0, u'rid': u'[protected]@[protected]', u'operator_char
ge': 0}] goibiboweb05.prod.goibibo.com

Hence goibibo is not at fault in this case.

Please do not hesitate to contact us if you require any further information.

Warm Regards,
Puneet Ratanpal
Goibibo Team
Contact:[protected]

Oct 07, 2017

Updated by bebith Hi,

I have booked a bus not flight.

This is what the verification and checking done by Goibibo customer care team .

First understand the issue then give the solution.Anyway my 1600 was wasted by your worst app.

I have fully not using your service now

Very waster worst product service

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Dhanbad, Jharkhand, 828206

I Roshan Kumar Singh a PhD student was travelling to Rio de Janeiro for research purposes. I had booked my ticket via GoIbibo and I had two layovers at London and SauPolo. But when I came to British Airways counter for checking they said that I cannot travel because for entering London airport I need to have a transit visa and I was not having a transit visa.
Since I booked my ticket via GoIbibo so they should have informed me about all the visa requirements. The tickets they issued me was a Multiple Airlines so contacting each airlines was not possible for me. Since my ticket was a non refundable I lost more than 1 lakh and then I was helpless at Bombay airport and then I had to beg for money from different people and finally could manage a ticket for me of the next day.I find myself really helpless. And when I tried to call GiIbibo for help they said "we don't provide visa assurance so its not our fault". Buy if they are providing me the tickets they should be providing all the visa requirements for me. And to all the telephonic contacts that I had made with GoIbibo I remember once I had asked them since I will be using a number of airlines and since the GoIbibo is providing me the ticket so please provide me the visa requirements at all my layovers to which they said we will be arranging a call for me but till date I haven't received a call.
As the GoIbibo says to contact individual airlines for the visa requirement I did contact British Airways for visa requirement but they gave me an ISD number which was not possible for me to contact and then the other airlines which I was using my travel were Latam Brazil and Iberia airlines whose offices are hard to find in India.
I took a flight next day morning at 4 AM and I can't explian the amount of pain I had suffered that day.
And then I would Iike to inform you that after I could not board my flight all the travel agent whom I contacted they provided me all the visa requirements before issuing me a ticket.

I request to please please help me as I am very poor student.

Till date GoIbibo has mailed me that they will talk to airlines if they can refund my money and they also have asked for a endorsemet copy of airlines denying me boarding which I have provided to them

Apr 24, 2017

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Mar 24, 2017

Ibibo Group / Goibibo Customer Care's response HI Mr Singh

Greetings from Goibibo.com !!

This is in regards to your reservation, booking id (AMD5M5NCC).

We would like to advise you once again which has been already informed to you that Goibibo.com do not provide any visa assistance to any passenger and we advise same to all customer to get in touch with local embassy of country you are travelling or your local travel agent for any visa assistance.

Also, it was confirmed by you on written document before making payment and reservation that visa query will be taken care of by yourself and then only you made payment for booking and confirmed reservation.

Hence, Goibibo.com is not at fault. Still only as a goodwill gesture we have forwarded request to airlines if they can treat this as an exception and refund amount of booking. We are trying our best to get waiver on this but as i now no commitment can be given from our end on this as same is subject to airline discretion.

Thank you for writing to us.

Warm Regards,

Akash Sharma

Customer Dispute Team

IBIBO GROUP Pvt Ltd. | 5th Floor, Good earth City Centre | Sector 50 | Gurgaon, Haryana-122018 | India

View replies

S

Shalom Dubey

from Mumbai, Maharashtra

Apr 18, 2017

I have booked ticket for 8 th April and i have cancelled it in feb end and till now u haven't got my money back, i have called customer care for lot of time still no action was taken.

I have lost my patience in calling customer care .
If this is the case no longer I m going to book ticket from this company

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 122002

Website: support.goibibo.com

I requested Goibibo representative to refund my amount of Rs 5481 to my recharge Account on 8TH of March 2017. i was informed that it will be done in 8 to 10 days.SR No 1046664 registered . after that i rised couple of times the request for the same till now refund has not been done. iam just getting only default mailers but no resolution. and also iam not able to contact customer support representative .

Please find Attached Screenshot for the same

Apr 26, 2017

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Mar 22, 2017

Ibibo Group / Goibibo Customer Care's response Hi Pushpa,

Greetings from Goibibo!

This email is in reference to your booking Id HTLW665FKC.

Please be informed that we are checking the same and we request you to allow us time for next 24-48 hours.

We sincerely apologize fro the delay.

Please advise if you would require any assistance with us.

Verified Support

Mar 22, 2017

Ibibo Group / Goibibo Customer Care's response Hi Pushpa,

Greetings from Goibibo!

This email is in reference to your booking Id HTLW665FKC.

Please be informed that we are checking the same and we request you to allow us time for next 24-48 hours.

We sincerely apologize fro the delay.

Please advise if you would require any assistance with us.

Regards,
Jagpreet Singh
Goibibo team
Contact:[protected]

Verified Support

Mar 22, 2017

Ibibo Group / Goibibo Customer Care's response Hi Pushpa,

Greetings from Goibibo!

This email is in reference to your booking Id HTLW665FKC.

As discussed over the phone we are checking the same and we request you to allow us time for next 24-48 hours.

We sincerely apologize fro the delay.

Please advise if you would require any assistance with us.

Verified Support

Mar 23, 2017

Ibibo Group / Goibibo Customer Care's response Hi Pushpa,

Greetings from Goibibo!

This email is in reference to your booking Id HTLW665FKC.

Please be informed that we have processed the refund and we are also sharing the attachment with your for your reference. We hope this resolves your concern.

We sincerely apologize fro the delay.

Please advise if you would require any assistance with us.

Verified Support

Mar 24, 2017

Ibibo Group / Goibibo Customer Care's response Hi Pushpa,

Greetings from Goibibo!

This email is in reference to your booking Id HTLW665FKC.

Please be informed that we are rechecking the same from our end and we request you to allow us some more time.

We sincerely apologize fro the delay.

Please advise if you would require any assistance with us.

Verified Support

Mar 25, 2017

Ibibo Group / Goibibo Customer Care's response Hi Pushpa,

Greetings from Goibibo!

This email is in reference to your booking Id HTLW665FKC.

Please be informed that we are rechecking the same from our end and we request you to allow us some more time. Kindly allow us time till Monday eod.

We sincerely apologize fro the delay.

Please advise if you would require any assistance with us.

View replies

V

Vasantha Nemmadi

from Mumbai, Maharashtra

Mar 22, 2017

Sir, i am vasantha l am already gave a Complaint last week, regarding my refund Money so please take a serious action on this and please send my money into my account as soon as possible. I requested sir please refund it. Its ready 3weeks completed

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 110074

Website: www.goibibo.com

Have never faced such an unpleasant experience ever in any website while purchasing air tickets.Had booked a flight on 14th of March 2017 for a roundtrip from Del-Ccu. While making the booking on the app I paid trough net banking and my money was deducted from my account but booking was failed. It was a surprise to me so I called their Customer Service number and spoke to the first agent named Gaurav, this person had no clear justification on what happened and was repeating the same line again and again that the money had been initiated for an auto refund with no appropriate answer and on asking for a supervisor he had put my call on mute for checking and then he refreshed the call and disconected.Since I got no call back from the same, i had to call again and spoke to Sapna, this agent did the same thing and again disconnected the call with no return call back...I called the third time and then spoke to an agent named Kamini who actually was kind enough to lend me a helping hand to get a supervisor...I spoke to the floor supervisor who was very ill mannered and misbehaving and when I asked him that I did not paid money to get a refund but to get tickets and when I asked him that if he could do anything for me as by the disconnects and ignorance of the previous agent I was very upset...the floor sup also spoke rudely and abruptly he said thank you and disconnected. I mean what [censored] customer service is this. GoIbibo has such agents hired...a big shame! Now again I called and got through another supervisor who said that he will revert and try to resolve within 1 hour. But as GoIbibo's CS is, it was expected a no callback. I called after 2 hours and then my call was connected to gentleman Puneet who claimed to be a manager. Now after so long and in the middle of night at around 2.00 am I was struggling with these people just to know that why my money was deducted and why tickets were not booked.Nobody had a legitimate answer to this. As per puneet, the amount was auto refunded by the gateway so I should suffer for that.Mr Manager why would I suffer for something you are doing business with??? Then sick and tired after waking up and fighting for my rights over the phone till 4.00 am in the morning I finally gave up and rested my case saying I want a refund and I booked another tkts but as promised by Mr.Puneet the tefund was initiated from their gateway and I should have recieved it in 24 hours time...Today is 16th of March, ideally more than 24 hours and I haven't recieved my money back. Your service is a total shame. Will definitely report this to consumer's forum !

Apr 21, 2017

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Mar 21, 2017

Ibibo Group / Goibibo Customer Care's response Hi Mr Khan

Greetings from Goibibo.com !!

This is in regards to your reservation, transaction id (GOFLDAND72a6b[protected]).

We would like to inform you that your money was auto refunded by payment gateway and due to same reason no ticket got booked as non money was received by Goibibo.com.

We are also sharing auto refund screenshot with you received by payment gateway, money will be reflecting in your account in next 5-7 business days excluding Saturday, Sunday and any national or bank holiday as per bank clearance policy.

ACTIONS TAKEN
Request ID PayU ID Bank Ref No. Action Amount Status Requested Time Success Time Bank ARN
[protected] [protected] NA capture 6185.00 SUCCESS [protected]:12:45 [protected]:12:45 NA
[protected] [protected] NA refund 6185.00 success [protected]:12:45 [protected]:58:40 NA

We request you to kindly wait for given time and money will be reflecting in your account, we appreciate your kind patience in this matter.

Warm Regards,

Akash Sharma

Customer Dispute Team

IBIBO GROUP Pvt Ltd. | 5th Floor, Good earth City Centre | Sector 50 | Gurgaon, Haryana-122018 | India

cid:image001.[protected]@01D0A2D9.22CFA1A0

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 411036

Website: IBIBO WEB PVT. LTD.

Hello Team,

Today, I checked my Credit Card Statement of Month of FEB-17 and found two unknown transaction. Thief. Thief. Thief.

25/02/2017 IBIBO WEB PVT. LTD. 2238.00 (Transaction Reference: 085374)
27/02/2017 IBIBO WEB PVT. LTD. 1999.00 (Transaction Reference: 033101)

Surprisingly, for these two transaction I didn't received any alert from HDFC Bank.

I also observed at least 100 complaint of same nature (ibibo web pvt. ltd. unknown transaction from HDFC Bank) on http://www.complaintboard.in/ (subject: Consumer complaints and reviews about ibibo Web Pvt. Ltd.)

Is it a joint venture between ibibo web pvt. ltd. & HDFC Bank?

Requested to revert those transactions asap.

Have a Nice Day.

Thanks and Best Regards,
Anurag Arun Edlabadkar
+91 [protected]

May 15, 2017

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Apr 13, 2017

Ibibo Group / Goibibo Customer Care's response Hi Anurag,

Greetings for the day!

Thank you for writing us and we do apologize for the inconvenience caused to you.

We would request you to kindly share the card statement so that we can check with the merchant.

Thanks & Regards
Harjot Singh
Go Care Team Goibibo
Phone:[protected]

Verified Support

Apr 14, 2017

Ibibo Group / Goibibo Customer Care's response Hi Anurag,

Greetings for the day!

Thank you for writing us and we do apologize for the inconvenience caused to you.

We would request you to kindly share the card statement so that we can check with the merchant.

Thanks & Regards
Harjot Singh
Go Care Team Goibibo
Phone:[protected]

Verified Support

Apr 14, 2017

Ibibo Group / Goibibo Customer Care's response Hi Anurag,

Greetings for the day!

Thank you for writing us and we do apologize for the inconvenience caused to you.

We would request you to kindly share the card statement so that we can check with the merchant.

Thanks & Regards
Harjot Singh
Go Care Team Goibibo
Phone:[protected]

View replies

R

Roshan King Maker

Nov 20, 2020

Hello am P ROSHAN from KGP

When i order some product in myntra and payment made via airtel payment bank then my bank account balance Rs.1218 would be debited but not oder successfully. Then i contact to airtel payment bank they told me that IBIBO could be debited your balance ...

So please refund my amount of Rs 1200 ...

Reply

S

sujithspkd

from Delhi, Delhi

Jan 8, 2021

I am trying to order a flipkart voucher using Airtel money in Komaprify. My money is deducted & website say that Transaction cancelled. But there is no trace of my cancelled order.

Reply

S

Suruchi Shukla

from Mumbai, Maharashtra

Jan 19, 2021

Dear team,
I'm Surbhi Shukla, yesterday I was trying to make payment to my university but the amount was transferred in the "Ibibo Web Pvt. Ltd.". I was wondering how it can be possible.
I would like request the Ibibo team please refund my money back I.e. 118.00 INR and the transaction reference number is[protected] with time 13:58.

For further information I'll be available on [protected].

For

Reply

rajesh367a's reply, Apr 22, 2021

APKA Refund aya KYA, please reply digye

S

shabbeer

from Chennai, Tamil Nadu

Mar 4, 2021

Reference number[protected] dated 23/02/2021 transaction for 7380/- amount deducted from bank but payment not received by recipient namely corporation of chennai

Reply

shabbeer 's reply, Mar 4, 2021

Reference number 509480226 dated 23/02/2021...transaction amount 7380/-..amount deducted from bank account but payment not received by recipient namely corporation of chennai

A

AshBar

Mar 9, 2021

1. Mail received from goibibo on 13.11.2020 stating that "refund request for Goibibo Booking ID GOFLDAND6DF[protected] is reviewed successfully. Details has been forwarded to the bank." (copy attached).
2. Mail received from goibibo on 23.11.2020 stating that "Flight Cancelled, Refund of ₹5760 is in progress, refund request for Goibibo Booking ID GOFLD705F[protected]". (copy attached).
3. Mail received from goibibo on 04.12.2020 stating that "Refund Processed, Refund of ₹9199 has been processed on 04.12.2020", refund processed for Goibibo Booking ID GOFLDAND6DF[protected]". (copy attached).

The summery is that - amount refunded by airlines to goibibo against -
a) cancellation of tickets, b) rescheduling charges of tickets due to covid-19 pandemic &
c) amount refunded (credit note) by Indigo Rs. 5760.00
-- is not being refunded to us by goibibo.
d) refund Rs. 5760.00 against Goibibo Booking ID GOFLD705F[protected]" not yet received.
e) refund Rs. 9199.00 against Goibibo Booking ID GOFLDAND6DF[protected] " not yet received.

I would like to state herewith that goibibo portal (travel agent) is not refunding the amount to me as per Hon. Supreme Court order dated 01.10.2020 & DGCA Circular dated 07.10.2020.

I sent complaint mail on 05.03.2021 to DGCA office regarding the same to which received replied from airlines - Indigo & GoAir that they refunded the amount as per Supreme Court directives to travel agent goibibo (ibibo Web Pvt Ltd) long back. (Superme court order copy not attached as it is 35 pages)

Hope that registering non refund & cheating complaint of goibibo (ibibo web pvt ltd) on your portal will be helpful for me in getting the said refund from goibibo.

Thanks & Regards,
Ashish Bargal.
[protected]@yahoo.com

Reply

M

Mohitbishnoi29

Mar 28, 2021

Hi I made a 20000 INR payment through Union Bank of India net banking on[protected] on Merchant site they redirected me on web Ibibo Private Limited payment gateway my money deducted and transaction successful but payment not received on merchant site I think payment stuck in ibibo gateway I got a successful transaction message from my bank they told me your payment is successful and its on ibibo web private limited payment gateway so please refund my payment
Name- Mohit Bishnoi
mobile- [protected]
Email- [protected]@gmail.com

Reply

Mohitbishnoi29's reply, Mar 29, 2021

i attached my payment proof that I made on Ibibo web Private Limited

M

Mohitbishnoi29

Apr 3, 2021

Please refund my all amount I am waiting from more than 7 days

Reply

D

Deepak Jaiswar

Apr 3, 2021

I have been booking flight tickets of indigo flight by UNION BANK OF INDIA through MAKE MY TRIP, my payment has been deducted & transaction failed shown. (Amt - 9, 028/-)I request to refund my amount as soon as possible.
Please do needful in this.

Reply

rajesh367a's reply, Apr 22, 2021

APKA refund aya kya

D

Deepak3555

Apr 3, 2021

I have been booking flight tickets of indigo flight by UNION BANK OF INDIA through MAKE MY TRIP, my payment has been deducted & transaction failed shown. (Amt - 9, 028/-)I request you to refund my amount as soon as possible.
Please do needful in this.

Reply

M

Mohitbishnoi29

Apr 3, 2021

thank you Web Ibibo Private Limited I got my refund back in my bank account

Reply

M

Mohitbishnoi29

Apr 13, 2021

Hi I made a 15000 INR payment through Union Bank of India net banking on[protected] on Merchant site they redirected me on web Ibibo Private Limited payment gateway my money deducted and transaction successful but payment not received on merchant site I think payment stuck in ibibo gateway I got a successful transaction message from my bank they told me your payment is successful and its on ibibo web private limited payment gateway so please refund my payment I am attaching my payment proof with this complain
Name- Mohit Bishnoi
mobile- [protected]
Email- [protected]@gmail.com

Reply

M

Mohitbishnoi29

Apr 13, 2021

This thing happened second time with me in last 15 days

Reply

Mohitbishnoi29's reply, Apr 17, 2021

i am still waiting for my refund its already 10 days past why you taking so long

S

sudeep0007

Jun 16, 2021

Hi,

I made payment through Union Bank Of India net banking of INR 22, 550/- on date 15/06/2021 with reference ID[protected], amount deducted but not credited to my actual beneficiary account. I was trying to pay my Health Insurance premium through their official email and it redirected to internet banking and the beneficiary was IBIBO WEB PVT LTD, amount debited from account. Later i received email from Insurance company that payment not received. Request you to kindly check from your end and refund the amount INR 22, 550/- back to my account.

Sudeep Poojari
[protected]
[protected]
[protected]@yahoo.co.in

Reply

S

sudeep0007

Jun 18, 2021

Hi,

I received my funds back in my account.

Thanks,
Sudeep Poojari

Reply

Helpful

5 other people found this review helpful

5 found this helpful

14 Comments

Post your Comment

Comment Guidelines

Address: Daman, Daman and Diu, 396210

Website: www.hotelbrighton.com

Dear Sir,

I stayed at Hotel Brighton at Daman. I already sent you my feed back yesterday before leaving the hotel. I have few points pl revert as early as possible:

1) How do you decide any hotel's per day charge ? only looking at hotel photograph ?
2) from our side this hotel is decorated.
3) Room is very small, one family can't stay.
4) bath room is too dirty.
5) shower nob was broken.
6) poor service.

I want back Rs 1200. As per the location and quality of the hotel, charge/day should not be more than Rs 1200 to Rs 1500. if this is the way you are "earning money from Client. I will never book any hotel though you and not recommend my friends also.

Hope by today you will return Rs 1200 to my account. My booking ID# [protected]( from March 12 to 13th 2017)

Regards
anupam chanda
mob# [protected]

Apr 14, 2017

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2017

Ibibo Group / Goibibo Customer Care's response Hi Anupam,

Greetings for the day!

This is in regards to your bookingID HTL5W8NDEJ.

Thank you for sharing your valuable feedback and we have taken the same.

Please share the pics of the hotel and also note that refund would not be possible as you have not raised the same on realtime to goibibo and also utilised the services as well.

For future queries feel free to write us.

Thanks & Regards
Harjot Singh
Go Care Team Goibibo
Phone:[protected]

Verified Support

Mar 14, 2017

Ibibo Group / Goibibo Customer Care's response Hi Anupam,

Greetings for the day!

This is in regards to your bookingIDHTL5W8NDEJ.

As discussed over the phone we have advised you that we can process 1200 non-promotional gocash(equivalent to cash) with no validity and you can use it for your future bookings.

Gocash would be credited in next 24-48 hours.

We hope that it resolves your concern.

For further queries feel free to write us.

Thanks & Regards
Harjot Singh
Go Care Team Goibibo
Phone:[protected]
cid:image001.[protected]@01CEFCDE.6E9EC040

View replies

K

kebalu

from Hyderabad, Telangana

Mar 29, 2017

Sir,
i have purchased online insurance policy from reliance, while i am paying amount through online, due to paying amount will reflected in your ibibo web pvt ltd, instead of reliance, pl consider do needful.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 400031

Website: Delhi

I had booked Hyatt Hampi through a travel agent for a holiday in the month of march (9th-12th Feb).
The issue is I couldn't travel due to personal reasons and I asked my travel agent to cancel my booking and he said to talk to goibibo which I did and was kept on hold for hours. After talking to goibibo I was told to talk to the Hyatt Hampi. After talking to Hyatt hampi they said that only goibibo can cancel the booking and where as goibibo is saying only Hyatt hampi can cancel the booking and I spoke to both and both agreed to cancel the booking after charging me for 1 night which was fine with me. Now my travel agent has been traveled for the whole trip and he is asking for money from me.

Apr 11, 2017

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Mar 09, 2017

Ibibo Group / Goibibo Customer Care's response Dear Customer,

Greetings from Goibibo!!

We regret for the inconvenience caused to you, we request you to kindly share your contact number and booking id in order to provide you better resolution.

We appreciate your time and patience.

Thanks and Regards
Tushar Kaushik
Go Care Team.

Verified Support

Mar 10, 2017

Ibibo Group / Goibibo Customer Care's response Dear Customer,

Greetings from Goibibo!!

We request you to kindly share your contact number and booking id in order to provide you better resolution.

We appreciate your time and patience.

Thanks and Regards
Tushar Kaushik
Go Care Team.

Verified Support

Mar 11, 2017

Ibibo Group / Goibibo Customer Care's response Dear Customer,

Greetings from Goibibo!!

As we have not received any revert, we are closing this query, please let us know for further queries.

Thanks and Regards
Tushar Kaushik
Go Care Team.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 400033

Website: IBIBO WEB PVT LTD

I have order Pizza (Dominos) from Foodpanda today on 8/3/2017 using Internet Banking Of Rs.752 and money has deducted from my account Union Bank but no order confirmation of the order have came.

But money is deducted from my union bank account [protected] and return my money to my account.

Account Number [protected]
Transaction Date 08/03/2017
Transaction Amount INR 752.00
Transaction Type DR
Transaction Description ePAY/To:IBIBO WEB PVT LTD/59164680/Pizza

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Mar 09, 2017

Updated by sunnysagar Still i am waiting for solution from Ibibo Web Pvt Ltd Team.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Chennai, Tamil Nadu, 600091

Website: Red bus

I tried booking a ticket in red bus on 01-July-2016. I am sure if I didnot make any successful transaction and i did not book any ticket on that day due to lack of availability.
One of my transactions failed stating 'the booked seat is not available'. But I could see the amount has been deducted for the transaction

transaction details: TO TRANSFER
INB IBIBO GROUP PRIVATE LTD
Ref/Cheque No:CCADG1ABS966IG0CGPCZY2 TRANSFER TO 4
Amount:800
Bank:SBI

I have checked my bank regarding this.Back confirmed it is failure on Merchant side. As I was out of station for past few months I was not able track my transcations. Kindly initiate the refund process early as possible

Apr 6, 2017

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Mar 06, 2017

Ibibo Group / Goibibo Customer Care's response Dear Customer,

Greetings from Goibibo!!

We would request you to please help us with your contact details so that we can share the concern with Redbus team.

Regards,
Ekta
Customer Delight Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Jaipur, Rajasthan, 302019

Website: www.goibibo.com

I booked my bus for ahmdabad from jaipur on 04 feb 2017, but without prior intimation bus operator cancelled the bus and due to this i suffer on the road in mid of night and in very cold weather. I called on go care customer care num and they promised me to refund my money to my account with compansiation causes to me. Its now one month gone i am not getting any refund from them and i called them so many time and they told me they already refunded to the account i used at the time of booking i chacked with my bank than told me theres no transection from goibibo made to my account. Its completely fraud that goibibo shows on my mobile app refunded but still in actual not refunded to my account. What is the reason its not reflacting to my account is goibibo team concern not mine.
I request goibibo team to refund my money within 24 hours otherwise i will gonna launge complainy in consumer form against goibibo.

Mar 2, 2017

Complaint marked as Resolved

Its not resolved yet i dont know why it is showing resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Mar 02, 2017

Updated by Kalpesh Tripathi Its not resolved than how can here it is showing as resolved. I want my money back to my account anyhow. I will launge f i r against the company if it is not updated on time.

Mar 06, 2017

Updated by Kalpesh Tripathi Yes, thanks team goibibo, i received refund money in my account. Thanks and i will appreciate your this response towards my query.

Verified Support

Mar 07, 2017

Ibibo Group / Goibibo Customer Care's response Dear Mr Tripathi,

Greetings from goibibo!!

Please provide us the booking reference id / email and your contact number to enable us to resolve your query.

Thanks & Regards
Tushar Kaushik
Go Care Team

Verified Support

Mar 08, 2017

Ibibo Group / Goibibo Customer Care's response Dear Mr Tripathi,

Greetings from goibibo!!

Thanks for the acknowledgement, please let us know for further queries.

Thanks & Regards
Tushar Kaushik
Go Care Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Chennai, Tamil Nadu, 600096

Website: www.goibibo.com

The refund of my ticket PNR: TZH964PD is pending for more than 45 days.
Also goibibo is not sharing the transaction id for the refund.

The refund has been initiated from the airlines side on Jan19th ans still the money is not yet credited to my account.

I contacted the customer care more than 5 times and they keep on saying they don't have the information.

Please tell me how to escalate it further.

Apr 7, 2017

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Mar 01, 2017

Ibibo Group / Goibibo Customer Care's response Dear Anil,

Greetings from Goibibo!

This mail is in reference to your booking Id TZH964PD.

We sincerely apologize for the delay.

Please be informed that we are checking the same from our end and we request you to allow us time for next 24-48 hours.

Please advise if you would require any assistance with us.

Regards,
Jagpreet Singh
Goibibo team
Contact:[protected]

Verified Support

Mar 02, 2017

Ibibo Group / Goibibo Customer Care's response Dear Anil,

Greetings from Goibibo!

This mail is in reference to your booking Id TZH964PD.

We sincerely apologize for the delay.

Please be informed that we have checked and till date the refund is pending from the respective Airline and they have requested us to wait for next 2-3 working days. We will keep you posted with the update.

Please advise if you would require any assistance with us.

Mar 02, 2017

Updated by anil As per your customer representative, the money is received at goibibo side and refund has been initiated 1 week back. Now you are saying its pending with airline. I am going to move legally.

Verified Support

Mar 05, 2017

Ibibo Group / Goibibo Customer Care's response Dear Anil,

Greetings from Goibibo!

This mail is in reference to your booking Id TZH964PD.

We sincerely apologize for the delay.

Please be informed that we have processed the refund on 03/03/2017 and it will be credited within 5-7 working days in your respective account.

Please advise if you would require any assistance with us.

Verified Support

Mar 07, 2017

Ibibo Group / Goibibo Customer Care's response Dear Anil,

Greetings from Goibibo!

This mail is in reference to your booking Id TZH964PD.

We sincerely apologize for the delay.

Please be informed that we have processed the refund on 03/03/2017 and it will be credited within 5-7 working days in your respective account.

If the amount does not reflect in the respective account, please reopen the ticket we will be more than happy to help you.

Please advise if you would require any assistance with us.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Puri, Odisha

The hotel puri located at puri beach, the people there show around 1600 about 2 persons in one room from goibibo and are showing only one room available, but when we call them they are saying we have rooms available but it will cost us 2400 rs., They are showing less prices in goibibo but not making much rooms available so that they can make much money, when we told them that its showing around 1600 in goibibo & ur telling 2400 than the person there told very rudely "thik h fr wahi se le lo", coz he knows they can't give us 5 rooms in online & we needed

Apr 6, 2017

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2017

Ibibo Group / Goibibo Customer Care's response Dear Mr Hemani,

Please share your contact number in order to resolve your query.

Thanks and Regards
Tushar Kaushik
Go Care Team

Verified Support

Mar 01, 2017

Ibibo Group / Goibibo Customer Care's response Dear Mr Hemani,

Please share your contact number in order to resolve your query.

waiting for your revert.

Thanks and Regards
Tushar Kaushik
Go Care Team

Verified Support

Mar 02, 2017

Ibibo Group / Goibibo Customer Care's response Dear Mr Hemani,

As we have not received any revert, we are closing this query, please let us know for further queries.

Thanks and Regards
Tushar Kaushik
Go Care Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka, 560069

Website: goibibo.com

I Booked a bus ticket for bangalore to Chennai, no cancellation policy was available at time of booking.

Due to an emergency, I calmed goibibo after 5 mins to cancel the booking, they said no refund as per cancellation policy (which was not mentioned while booking).

I was on a call for 22 minutes and call was disconnected by goibibo as I asked to transfer call to manager.

Worst customer service ever.

May 11, 2017

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Mar 01, 2017

Ibibo Group / Goibibo Customer Care's response Hi Manikandan,

Greetings for the day!

This is in regards to your booking query.

Thank you for writing us and we do regret for the inconvenience caused.

We would request you to kindly share the bookingID so that we can check the same.

Thanks & Regards
Harjot Singh
Go Care Team Goibibo
Phone:[protected]

Mar 01, 2017

Updated by Manikandan Kannayyan Booking id: RBNCYNZKRB

View replies

R

raasmashviak

from Bengaluru, Karnataka

Mar 3, 2017

HI,
There has been illegal transaction for IBIBO WEB PVT LTD GURGAON IN.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Hyderabad, Andhra Pradesh

Website: Ibibo.com

I have booked tickets to bhadrachalam through Redbus on 20.01.2017 amounting to rs.8350/-. The tickets were not booked but my bank account was debited. Again I have booked tickets on 22.1.17 and those were booked nd I received confirmation. On approaching the Redbus customer care I have been informed that no booking was done on 20.1.17. Plz refund the amount immediately.

Mar 28, 2017

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Feb 25, 2017

Ibibo Group / Goibibo Customer Care's response Dear Sir,

Greetings from Goibibo!

We would like to inform you that RedBus.in and Goibibo.com id different business entity, which is sisterly concerned.

We request you to raise this matter directly with the Redbus team and you will surely receive the revert with an update from them shortly.
Please wait for their revert.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 400012

Website: Indian consumer complaints

Refund for my failed booking on 8th feb 2017 is not yet credited to my account I have crossed checked with my bank but they didn't find out such refund case with their suspense account they have send me 4 different reference no via email but none of them is reflecting to my account, I sm trying to cantatct them several times but they are giving reasons and trying to make it on hold please find the attached photos for your reference, my amount is 11910/-

Please look in to the matter asap

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Website: Goibibo

I have booked a room yesterday in Kollam Hotel sea Palace in the evening.After booking from your App I got message that an amount of Rs.1004/- has been debited against the room rent.But booking has not took place.I have used SBT Silver debit card for the same & all these iNformations I have given in your customer care number as per their advice I am registering this complaint.
Hence I am requesting to take immediate action for getting refund of the above said amount.
Regards
SASI KUMAR M

Apr 4, 2017

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2017

Ibibo Group / Goibibo Customer Care's response Hi Mr Kumar,

Greetings from Goibibo,

Thanks for writing to us. However, would request you to kindly share with us the Booking ID for the hotel booking so that we can get the same checked from our end.

We appreciate your patience and cooperation, for further queries feel free to write us.

Thanks & regards
Vipul Ahuja
Go care Team Goibibo

Verified Support

Feb 27, 2017

Ibibo Group / Goibibo Customer Care's response Hi Mr Kumar,

Greetings from Goibibo,

We are still waiting for your revert. Would request you to kindly share with us the Booking ID for the hotel booking so that we can get the same checked from our end.

We appreciate your patience and cooperation, for further queries feel free to write us.

Thanks & regards
Vipul Ahuja
Go care Team Goibibo

Verified Support

Feb 28, 2017

Ibibo Group / Goibibo Customer Care's response Hi Mr Kumar,

Greetings from Goibibo,

We are still waiting for your revert. Would request you to kindly share with us the Booking ID for the hotel booking so that we can get the same checked from our end.

We appreciate your patience and cooperation, for further queries feel free to write us.

Thanks & regards
Vipul Ahuja
Go care Team Goibibo

Verified Support

Mar 04, 2017

Ibibo Group / Goibibo Customer Care's response Hi Mr Kumar,

Greetings from Goibibo,

Since we have not heard from you we are closing this case from our end, for further assistance feel free to write us.

We appreciate your patience and cooperation, for further queries feel free to write us.

Thanks & regards
Vipul Ahuja
Go care Team Goibibo

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 600106

Website: goibibo

I got a message stating that 10% cashback while booking domestic flights. I booked my 4 flight tickets from chennai to Delhi. Instantly I received 1300 cashback in the name of GOCASH. Today when I try to book my return 4 flight tickets I couldn't utilize my total cashback amount 1300, instead it gives only 133rs off, stating that 1% money could utilize from our cashback amount while booking domestic flights. Fake fake fake. Cheater.plus we couldn't raise any service request if we met any issues. Please find attachments.

Mar 29, 2017

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2017

Ibibo Group / Goibibo Customer Care's response Dear Customer,

Greetings from GOIBIBO!

This email is in reference to your above query.

Please be informed that GoCash is a virtual currency that can be redeemed at the time of booking with GOIBIBO. Just like other offers, GoCash has its "Usage Rules & Policy" best described in the following link : https://www.goibibo.com/gocash/

We hope this resolves your concern.

Verified Support

Feb 23, 2017

Ibibo Group / Goibibo Customer Care's response Dear Customer,

Greetings from GOIBIBO!

This email is in reference to your above query.

Please be informed that GoCash is a virtual currency that can be redeemed at the time of booking with GOIBIBO. Just like other offers, GoCash has its "Usage Rules & Policy" best described in the following link : https://www.goibibo.com/gocash/

We hope this resolves your concern.

Verified Support

Feb 23, 2017

Ibibo Group / Goibibo Customer Care's response Dear Customer,

Greetings from GOIBIBO!

This email is in reference to your above query.

Please be informed that GoCash is a virtual currency that can be redeemed at the time of booking with GOIBIBO. Just like other offers, GoCash has its "Usage Rules & Policy" best described in the following link : https://www.goibibo.com/gocash/

We hope this resolves your concern.

Regards,
Jagpreet Singh
Goibibo team
Contact:[protected]

Verified Support

Feb 24, 2017

Ibibo Group / Goibibo Customer Care's response Dear Customer,

Greetings from GOIBIBO!

This email is in reference to your above query.

Please be informed that GoCash is a virtual currency that can be redeemed at the time of booking with GOIBIBO. Just like other offers, GoCash has its "Usage Rules & Policy" best described in the following link : https://www.goibibo.com/gocash/

We hope this resolves your concern. Hence, we are closing your query from our end.

View replies

K

kirankumar_4u

from Bengaluru, Karnataka

May 9, 2017

Yes, I agree. So far, I was utilizing the goCash for hotel and bus booking. But when I tried to book air tickets, it is allowing me to redeem just 1% of the transaction amount. When I contacted the support team as well as management team, they are saying that as per TnCs, the airline will control the usage of goCash. I don't understand why airline comes into the picture? Does it make sense?

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 208025

Dear Team GOIBIBO

It is to state that:

• I booked a hotel, Booking ID :HTLRGK9MUV, on Wednesday 15th Feb 2017 from your portal for stay at Paharganj, New Delhi. As per the portal in review of the hotel, 4 star were given with good remarks.

• After the hectic schedule, I checked in the hotel around 10 pm. and was shocked on seeing the room. Room provided was very small in size 6x6. Other than bed, no furniture like table, chair, wardrobe, stool etc. was available in the room. Even room was so small that, if provided then it could not accommodated in the room.

• On enquiring with reception desk person Mr. Pramod that where should I keep my luggage and belongings? He bluntly replied to keep the luggage in the hotel store room. Just imagine that how impractical solution was given. During the course of discussion, front desk person accepted that room size is very small that I can't keep luggage with me in the room.

• After getting assurance from front desk that they will do something I went back in the room and waited for long time. Around midnight, I suddenly started feeling suffocation in the room and immediately I came out of room in the corridor but still did not get any relief as there was no ventilation (window) in the hotel. Then I came out of hotel to get fresh air. Thereafter, I again approached front desk of hotel and reminded them about their promise for change of room but they refused on the plea that all rooms in the hotel are booked and they can't do anything.

• For grievances redressal, I called GOIBIBO on [protected] at 12:02 AM on 16-Feb, but in spite of 24 minutes conversation, GOIBIBO executive ended the conversation without any resolution.

• After big disappointment I left hotel at 12:33 AM of 16-Feb 2017

I didn't know about Hotel City Empire Dlx, New Delhi. I booked it through GOIBIBO after reading the details provided on its website. It is duty & responsibility of GOIBIBO to provide emergency help, factual details of hotel rooms, their specifications. GOIBIBO can't skip with its responsibility by saying that hotel offered another room and has denied refund.
Please note:
1. GOIBIBO never mentioned what is size of room, what furniture available, what type of security arrangements are there.
2. Images of room and hotel uploaded may be photoshoped and doesn't answer my query, neither GOIBIBO did.

I hope GOIBIBO will take note of above and will improve services offered otherwise its going to fail certainly.

Mar 24, 2017

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Feb 20, 2017

Ibibo Group / Goibibo Customer Care's response Hi Lakshendra,

As per your raised issues we have investigated with the hotel and only the booked room was provided by the hotel. The hotel have both single as well as double rooms in deluxe category. As the booking was on single occupancy the hotel accordingly provided room on single occupancy while the pictures mentioned under room category on the website are for double occupancy with King size bed. The room provided to you was with single bed.

As per the claim, a room of 6X6 is not possible and same was of size 16 X 10 Sq.ft as mentioned on the website.

Post raising this to us, our team spoke to the hotel and hotel was agreed to change your room as you were not satisfied but you left the hotel.

We have clearly mentioned room sizes and amenities on the website for customer reference so that they may book as per their need.
The refund has been denied by the hotel as the claims are not valid. Refund on the booking is not possible as the same booked room was provided and alternate room was offered for the satisfaction.

Also below attached is the hotel information with customer reviews and overall guest satisfaction.

We have shared our explanation on the issues raised.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Gurgaon, Haryana, 122003

Website: www.goibibo.com

Were not given proper treatment at Dhow cruise & they told you that you are late.
arranged hotel taxi on yourself from Burj –khalifa. Driver asked you to be at Dubai mall at 9.30 whereas nobody was there to pick you .
Airport drop-up was very late & you were on the edge to miss your flight.
Room full of cockroaches

30/11/2016, 11:47 - Messages you send to this chat and calls are now secured with end-to-end encryption. Tap for more info.
30/11/2016, 11:47 - sandeepjulka: Hi I am Sandeep Julka
30/11/2016, 11:47 - sandeepjulka: Coming dubai tom morning
30/11/2016, 11:50 - Rayna Dubai: hello sir
30/11/2016, 11:50 - Rayna Dubai: good morning
30/11/2016, 11:50 - Rayna Dubai: welcome to dubai
30/11/2016, 11:57 - sandeepjulka: Hope u have all my details
30/11/2016, 11:59 - Rayna Dubai: sir help me with your hotel name only
30/11/2016, 12:00 - sandeepjulka: Ascot
30/11/2016, 12:02 - Rayna Dubai: okay sir
01/12/2016, 12:22 - sandeepjulka: Reached dubai airport
01/12/2016, 12:34 - Rayna Dubai: Can you SHARE me your INVOCIE Number...??
01/12/2016, 12:34 - sandeepjulka: Sandeep vinod julka
01/12/2016, 12:34 - sandeepjulka: Ascot hotel
01/12/2016, 12:35 - sandeepjulka: Via goibibo
01/12/2016, 12:35 - Rayna Dubai: let me check
01/12/2016, 12:35 - Rayna Dubai: Drievr is there
01/12/2016, 12:35 - Rayna Dubai: outside
01/12/2016, 12:35 - Rayna Dubai: waiting for u
01/12/2016, 12:36 - sandeepjulka: Ok great
01/12/2016, 12:36 - sandeepjulka: Thanks
01/12/2016, 12:37 - Rayna Dubai:[protected]This is the INVOICE Number
01/12/2016, 12:37 - sandeepjulka: Ok
01/12/2016, 12:39 - Rayna Dubai: Your itinerary are as follows :-

1st December Dhow [protected]@7.30pm-8.00pm
2nd December Burj Khalifa [protected]@4.00pm-4.30pm
( please take your Burj Khalifa voucher with you+original passport )
Return Pickup at 9.30pm from Tourist Bus Parking Dubai Mall
3rd December City [protected]@9.00am-9.30am
4th December Desert [protected]@2.00pm-2.30pm
5th December Air Port [protected]@7.00pm

Thank you
01/12/2016, 12:39 - Rayna Dubai: Should you have any queries please do not hesitate to contact me directly I would be more happy to assist you Have a wonderful day.
01/12/2016, 12:39 - Rayna Dubai: Please update me your room no and Local no of Dubai ASAP..
Regard's
Tour Co-ordination Team
Rayna Tours available 8 am to 8 pm ( on whatsapp)
Emergency 24/7 +[protected] Call on this number...
01/12/2016, 12:39 - Rayna Dubai: Please take your Burj Khalifa Voucher ( Print out+passport ) with you on the date of tour
IMPORTANT - I[censored] don't have Burj Khalifa Voucher send your email address so we can mail you
01/12/2016, 12:39 - sandeepjulka: I have
01/12/2016, 12:40 - sandeepjulka: Can you help me book skydiving for 5th morning.
01/12/2016, 12:40 - sandeepjulka: Thanks
01/12/2016, 13:54 - sandeepjulka: We are waiting for long for someone. Plus drop us
01/12/2016, 13:54 - sandeepjulka: Please drop us
01/12/2016, 13:55 - Rayna Dubai: you are at aisport
01/12/2016, 13:55 - Rayna Dubai: with coordinator..
01/12/2016, 13:55 - sandeepjulka: Yes
01/12/2016, 15:13 - sandeepjulka: I asked something
01/12/2016, 15:13 - sandeepjulka: Can u book skydiving for us
01/12/2016, 15:13 - sandeepjulka: Will pay
01/12/2016, 15:53 - Rayna Dubai: no sir
01/12/2016, 15:53 - Rayna Dubai: we don't book skydiving tours
01/12/2016, 15:53 - Rayna Dubai: you cane check online
01/12/2016, 20:08 - Rayna Dubai: hello sir
01/12/2016, 20:08 - Rayna Dubai: good evening
01/12/2016, 20:09 - Rayna Dubai: today you have dhow cruise [protected]@7.30-8.00pm
01/12/2016, 20:09 - Rayna Dubai: so please be ready by 7.30pm
01/12/2016, 20:09 - sandeepjulka: Ok.
01/12/2016, 20:10 - sandeepjulka: We will be at hotel lobby at 7.30 pm
01/12/2016, 21:00 - sandeepjulka: We are at lobby
02/12/2016, 10:21 - Rayna Dubai: Hello sir
Good Morning
You have Burj Khalifa Tour booked with us for this be ready till 4.00pm
Pickup will done between 4.00pm-4.30pm
( please take your Burj Khalifa voucher with you + one orignal Passport)
02/12/2016, 10:21 - Rayna Dubai: IMPORTANT - I[censored] don't have Burj Khalifa Voucher send your email address so we can mail you
02/12/2016, 17:00 - sandeepjulka: I have
02/12/2016, 17:25 - sandeepjulka: What time coming
02/12/2016, 17:43 - sandeepjulka: Hello
02/12/2016, 18:46 - Rayna Dubai: pickup done sir
02/12/2016, 20:01 - Rayna Dubai: Hello sir Good Evening
Tomorrow you have Morning city Tour booked with us
For this be ready till 9.00am in the lobby
Pickup will done between 9.00am -9.30am
02/12/2016, 20:25 - sandeepjulka: What all we cover
02/12/2016, 20:25 - sandeepjulka: Want in second half
02/12/2016, 20:30 - Rayna Dubai: this is only tour for you for tomorrow
02/12/2016, 20:30 - sandeepjulka: I want in second half
02/12/2016, 20:31 - sandeepjulka: Or instead of this can we have something else
02/12/2016, 20:31 - Rayna Dubai: its already booked sir
02/12/2016, 20:32 - sandeepjulka: Not so happy so far
02/12/2016, 20:32 - sandeepjulka: Can you arrange something else
02/12/2016, 20:33 - Rayna Dubai: What you want to book sir
02/12/2016, 20:33 - Rayna Dubai: tried but booked alraedy sir
02/12/2016, 20:34 - sandeepjulka: Arrange a drop and return to Skydive desert centre
02/12/2016, 20:34 - sandeepjulka: Will pay for Skydive
02/12/2016, 20:34 - sandeepjulka: U just a car for a day
02/12/2016, 20:34 - sandeepjulka: Arrange
02/12/2016, 20:36 - Rayna Dubai: It will cost extra 250 AED sir
02/12/2016, 20:36 - Rayna Dubai: for this
02/12/2016, 20:37 - sandeepjulka: Y
02/12/2016, 20:37 - sandeepjulka: Cancel my tour and share this
02/12/2016, 20:38 - Rayna Dubai: For this PVT transfer we have to arrange
02/12/2016, 20:38 - sandeepjulka: Cancel my tour
02/12/2016, 20:38 - sandeepjulka: And arrange transfer
02/12/2016, 20:38 - Rayna Dubai: Its cant be refund sir
02/12/2016, 20:39 - sandeepjulka: Not happy
02/12/2016, 20:39 - sandeepjulka: Let me write to goibibo
02/12/2016, 20:40 - Rayna Dubai: Can you please tell us for what you are not HAPPY sir..?
02/12/2016, 20:41 - sandeepjulka: Will write in detail
02/12/2016, 20:41 - sandeepjulka: Simple thing u can't arrange
02/12/2016, 20:42 - sandeepjulka: Is Ascot is 4 star
02/12/2016, 20:42 - Rayna Dubai: Sorry sir
for this You can check the POLICY aslo
before 24 Hours it will changed only
not to cancelled
02/12/2016, 20:42 - sandeepjulka: Or royal Ascot
02/12/2016, 20:43 - Rayna Dubai: yup sir
02/12/2016, 20:43 - sandeepjulka: Which one
02/12/2016, 20:44 - Rayna Dubai: both sir
02/12/2016, 20:44 - sandeepjulka: I don't think so
02/12/2016, 20:44 - sandeepjulka: Arrange transfer for tomorrow
02/12/2016, 20:44 - Rayna Dubai: You can check on google sir
02/12/2016, 20:44 - Rayna Dubai: for this
02/12/2016, 20:44 - Rayna Dubai: And also from your agent sir
02/12/2016, 20:45 - sandeepjulka: Will check
02/12/2016, 20:45 - sandeepjulka: Don't worry
02/12/2016, 20:45 - Rayna Dubai: Please speak with your agent for this
02/12/2016, 20:48 - sandeepjulka: What all we are covering tomorrow with time
02/12/2016, 21:48 - sandeepjulka: Please let me know
02/12/2016, 21:48 - sandeepjulka: Waiting
03/12/2016, 00:07 - sandeepjulka: Ur driver left us
03/12/2016, 00:08 - sandeepjulka: We waited till 10
03/12/2016, 10:04 - Rayna Dubai: Hello sir Good morning
Today you have Morning city Tour booked with us
For this be ready till 9.00am in the lobby
Pickup will done between 9.00am -9.30am
03/12/2016, 11:10 - Rayna Dubai: hello sir
03/12/2016, 11:10 - Rayna Dubai: driver is wiating for you
03/12/2016, 11:10 - Rayna Dubai: ?????
03/12/2016, 11:35 - sandeepjulka: Please leave for today
03/12/2016, 11:36 - sandeepjulka: Share details for today
03/12/2016, 11:36 - Rayna Dubai: ok sir
03/12/2016, 11:36 - Rayna Dubai: Its NO SHOW for todays tour sir
03/12/2016, 11:39 - sandeepjulka: Share what all you will cover
03/12/2016, 11:39 - Rayna Dubai: in city tour
03/12/2016, 11:39 - sandeepjulka: We might catch you in second half
03/12/2016, 11:41 - Rayna Dubai: The four-hour city tour package by Rayna Tours is one of the best ways to explore the both historic and glittering side of Dubai that is often referred to as the Middle East’s gem. The tour includes a visit to Dubai Museum that is housed within the 18th century Al Fahidi Fort. It has on display arts and artifacts reflecting the ancient history and lifestyle of traditional Arabs. An ideal illustration of a blend of outstanding Islamic and contemporary architecture, Jumeirah Mosque is another popular point of interest covered in the itinerary.

For a peep into the glitzy side of Dubai, our itinerary further comprises a tour to such phenomenal attractions of the city as Burj Al Arab Hotel – the world’s only seven-star hotel that is especially noted for its distinctive silhouette resembling a billowing sail, the Palm Island – the crescent shaped man-made island, Atlantis Hotel and Burj Khalifa – the towering building that is one of its kind in the whole world. Equally noteworthy is Dubai’s scenic attractions, and a visit to well-maintained Jumeirah Beach will provide you with a unique opportunity to immerse in the city’s natural beauty.

The journey ends with a drive through Sheik Zayed Road that has imposing skyscrapers lined on its either side and a shopping at one of the city’s prominent shopping malls. Whether you’re history buff, shopping freak or just here to have a glimpse of city’s significant tourist attractions, Rayna’s city tour assures to cover all your unique requirements.
03/12/2016, 11:41 - Rayna Dubai: 1.30pm-2.00pm
03/12/2016, 11:41 - Rayna Dubai: it will be finished
03/12/2016, 11:42 - sandeepjulka: Ok
03/12/2016, 12:22 - sandeepjulka: What happened yesterday
03/12/2016, 12:23 - sandeepjulka: Y ur driver left us
03/12/2016, 12:39 - Rayna Dubai: Have you called him sir
03/12/2016, 12:40 - Rayna Dubai: same driver cam for all
03/12/2016, 12:40 - Rayna Dubai: for the pickup
03/12/2016, 12:40 - Rayna Dubai: 9.15pm
03/12/2016, 13:32 - sandeepjulka: He asked to come bk by 9.30
03/12/2016, 13:32 - sandeepjulka: We were dere till 10
03/12/2016, 17:45 - sandeepjulka: Tell me
03/12/2016, 21:46 - Rayna Dubai: Tomorrow Desert safari pickup between 2-2.30pm. Kindly be ready by 2 in lobby
03/12/2016, 22:49 - sandeepjulka: What time we will be back
04/12/2016, 11:00 - Rayna Dubai: 8.30pm-9.30pm
04/12/2016, 11:11 - sandeepjulka: What kind of hotel is this. Cockroaches around in our room.
04/12/2016, 11:11 - sandeepjulka: IMG[protected]WA0000.jpg (file attached)
04/12/2016, 11:11 - sandeepjulka: IMG[protected]WA0001.jpg (file attached)
04/12/2016, 11:12 - Rayna Dubai: Have you complaint this to Reception sir
04/12/2016, 15:38 - Rayna Dubai: hello sir today Desert safari pickup between 2-2.30pm. Kindly be ready by 2 in lobby
04/12/2016, 15:39 - sandeepjulka: Ok
04/12/2016, 15:39 - sandeepjulka: We are
04/12/2016, 16:01 - sandeepjulka: Waiting
04/12/2016, 16:07 - sandeepjulka: Now u guys are late.
04/12/2016, 16:11 - Rayna Dubai: let me call to my driver
04/12/2016, 16:12 - Rayna Dubai: Safari Azoz
[protected] he is the driver
04/12/2016, 16:12 - Rayna Dubai: he is on the way to your hotel
04/12/2016, 16:12 - sandeepjulka: Ok
04/12/2016, 19:35 - Rayna Dubai: Tomrorow Air Port [protected]@7.00pm
05/12/2016, 13:50 - Rayna Dubai: hello sir
05/12/2016, 13:50 - Rayna Dubai: good after noon
05/12/2016, 13:50 - Rayna Dubai: today you have Air Port [protected]@7.00pm
05/12/2016, 13:50 - sandeepjulka: Ok
05/12/2016, 14:35 - sandeepjulka: Just got a call from reception
05/12/2016, 14:36 - sandeepjulka: We need to check out right now
05/12/2016, 14:39 - Rayna Dubai: yess ir
05/12/2016, 14:39 - Rayna Dubai: check out timing is 12.30
05/12/2016, 14:39 - Rayna Dubai: pm
05/12/2016, 14:40 - sandeepjulka: Ur team asking me to change the room in the morning.
05/12/2016, 14:40 - sandeepjulka: She confirmed we have room available till evening
05/12/2016, 14:40 - sandeepjulka: Lady with name Sukanya
05/12/2016, 14:40 - sandeepjulka: I guess
05/12/2016, 14:44 - Rayna Dubai: no sir
05/12/2016, 14:45 - Rayna Dubai: hotel will not allow you
05/12/2016, 20:05 - sandeepjulka: We are at the lobby
05/12/2016, 20:09 - Rayna Dubai: okay sir been there
05/12/2016, 20:47 - sandeepjulka: What time coming
05/12/2016, 21:00 - sandeepjulka: It's 7.30
05/12/2016, 21:04 - sandeepjulka: U dere

Apr 1, 2017

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Feb 17, 2017

Ibibo Group / Goibibo Customer Care's response Hi Sandeep,

Greetings from Goibibo!!

Thanks for raising your concern, however would request you to kindly share with us the Booking ID so that we can get the issue faced checked from our end.

We appreciate your patience and cooperation for further queries feel free to write us.

Thanks & regards
Vipul Ahuja
Go care Team Goibibo

Verified Support

Feb 20, 2017

Ibibo Group / Goibibo Customer Care's response Hi Sandeep,

Greetings from Goibibo!!

We are still waiting for your revert, would request you to kindly share with us the Booking ID so that we can get the issue checked from our end.

We appreciate your patience and cooperation for further queries feel free to write us.

Thanks & regards
Vipul Ahuja
Go care Team Goibibo

Verified Support

Feb 23, 2017

Ibibo Group / Goibibo Customer Care's response Hi Sandeep,

Greetings from Goibibo!!

We are still waiting for your revert, would request you to kindly share with us the Booking ID so that we can get the issue checked from our end.

We appreciate your patience and cooperation for further queries feel free to write us.

Thanks & regards
Vipul Ahuja
Go care Team Goibibo

Verified Support

Feb 25, 2017

Ibibo Group / Goibibo Customer Care's response Hi Sandeep,

Greetings from Goibibo!!

As we have not heard from you, we are closing this ticket from our end, for further queries feel free to write us.

We appreciate your patience and cooperation for further queries feel free to write us.

Thanks & regards
Vipul Ahuja
Go care Team Goibibo

Ibibo Group / Goibibo Complaints & Reviews

File a complaint to Ibibo Group / Goibibo

Ibibo Group / Goibibo reviews & complaints page 212

Scam called "goibibo cash"

Post your Comment

Journey Date wrongly Booked and GOIBIBO not Accepting the issue PNR -RBN7NJADQY

Post your Comment

Bad policy and incomplete information

Post your Comment

Money neither refunded to my account nor in my gocash account

Post your Comment

Air Tickets

Post your Comment

Theft - ibibo Web Pvt. Ltd. Transaction - Revert amount

Post your Comment

Brighton(Daman) hotel and service are not Good- Return me Rs 1200

Post your Comment

Booking of hotel in Hampi

Post your Comment

Ordered pizza but no order confirmation and money deducted from account

Post your Comment

Amount debited for invalid transaction

Post your Comment

Not refunding money

Post your Comment

Refund not yet reflected in account

Post your Comment

Hotel Puri , At puri

Post your Comment

Customer service and cancellation policy

Post your Comment

Redbus booking cancelled but amount not refunded

Post your Comment

Refund not yet initiated

Post your Comment

Hotel

Post your Comment

Gocash fraud

Post your Comment

Incorrect / False Hotel Information

Post your Comment

Services - holiday package

Post your Comment

Recent comments

Related businesses