Ibibo Group / Goibibo Complaints & Reviews

Apr 20, 2017

Ibibo Group / Goibibo Customer Care's response Hi kamala

Greetings for the day!

This is in regards to your bookingID NSGH3L2KY.

Thank you for writing us and we do apologise for the delay in response.

We would be glad to inform you that charges are from the airline and same are mentioned on our website as well prior to booking and after the booking as well.

We would like to acknowledge you that refundable ticket means that you would get the refund after the deduction of cancellation charges and Non-refundable ticket is the ticket where customer's did not get any refund even if the cancellation charges are less.

We hope you understand the same.

For further queries feel free to write us.

Thanks & Regards
Harjot Singh
Go Care Team Goibibo
Phone:[protected]
cid:image001.[protected]@01CEFCDE.6E9EC040

Apr 20, 2017

Ibibo Group / Goibibo Customer Care's response Hi kamala

Greetings for the day!

This is in regards to your bookingID NSGH3L2KY.

Thank you for writing us and we do apologise for the delay in response.

We would be glad to inform you that charges are from the airline and same are mentioned on our website as well prior to booking and after the booking as well.

We would like to acknowledge you that refundable ticket means that you would get the refund after the deduction of cancellation charges and Non-refundable ticket is the ticket where customer's did not get any refund even if the cancellation charges are less.

We hope you understand the same.

For further queries feel free to write us.

Thanks & Regards
Harjot Singh
Go Care Team Goibibo
Phone:[protected]
cid:image001.[protected]@01CEFCDE.6E9EC040

Apr 21, 2017

Ibibo Group / Goibibo Customer Care's response Hi kamala

Greetings for the day!

This is in regards to your bookingID NSGH3L2KY.

Thank you for writing us and we do apologise for the delay in response.

We would be glad to inform you that charges are from the airline and same are mentioned on our website as well prior to booking and after the booking as well.

We would like to acknowledge you that refundable ticket means that you would get the refund after the deduction of cancellation charges and Non-refundable ticket is the ticket where customer's did not get any refund even if the cancellation charges are less.

We hope you understand the same.

For further queries feel free to write us.

Thanks & Regards
Harjot Singh
Go Care Team Goibibo
Phone:[protected]
cid:image001.[protected]@01CEFCDE.6E9EC040

Apr 19, 2017

Ibibo Group / Goibibo Customer Care's response Dear

Greetings from Goibibo!

This mail is with regards to Booking Id: MSGI6BYMC

We deeply regret the delay caused. Please be informed that we are getting this investigated & checked and would like to request you to please allow us some more time to get this issue resolved for you.

Once again we sincerely apologize for the inconvenience caused to you and highly appreciate your patience. Meanwhile if you have any further query please feel free to write us.

Thanks & Regards,
Parul Yadav
Goibibo team
Contact:[protected]

Apr 10, 2017

Ibibo Group / Goibibo Customer Care's response Dear Customer,

This mail is with regards to Booking ID: HTLSXWSCNG

We have already processed the refund. Please refer to the attached screenshot for your reference. If in case you have not received the amount, please raise a dispute to your issuing bank for further investigation.

We look forward to your kind understanding on this.

Thanks & Regards,
Parul Yadav
Customer Disputes
Contact:[protected]

Apr 28, 2017

Ibibo Group / Goibibo Customer Care's response Dear Abhi,

We hope the refund stands credited into your account. If not, please share this ARN number:[protected] with your bank in order to trace the same.

Thanks,
Jafar
Go Care Team

Apr 03, 2017

Ibibo Group / Goibibo Customer Care's response Hi Mr Mishra

Greetings from Goibibo.com !!

This is in regards to your reservation, booking id (NAKFNKVXK).

We would like to advise you that as per company' norm booking notification my take up to time of 30 minutes after successful transaction to be sent on customer mail address and same is indicated to customer or notification o successful transaction to kindly wait for 30 minutes.

And checked your payment is received to Goibibo.com at 10:49AM and booking confirmation notification was sent on 10:55AM which means within 8 minutes booking confirmation mail and notification sent to you.

Hence, there was no glitch from Goibibo.com and we have shared booking confirmation mail and notification with customer within TAT.

Warm Regards,

Akash Sharma

Customer Dispute Team

IBIBO GROUP Pvt Ltd. | 5th Floor, Good earth City Centre | Sector 50 | Gurgaon, Haryana-122018 | India

Apr 03, 2017

Ibibo Group / Goibibo Customer Care's response Dear Aditya,


Greetings from Goibibo!!

We have already resolved your issue, please let us know for further queries.

Thanks & Regards
Tushar Kaushik
Customer Disputes
Ibibo Group Pvt. Ltd.
Landline :[protected]

Apr 02, 2017

Ibibo Group / Goibibo Customer Care's response Dear Mr. Raja,

Greetings!

This mail is regarding Booking Id: RBN7NJADQY.

Thanks for writing to us. We have investigated the issue. We have checked the booking logs, logs gives us an insight into the steps taken/options chosen at the time of booking. As per the logs in this booking, the "Departure date" chosen at the time of booking was[protected].

The system has booked the flights exactly as per the directions.

Hence the likelihood of this being a technical error is nil.

Please check the screenshot of the booking logs below for your reference:

image

Hence goibibo is not at fault in this case.

Please do not hesitate to contact us if you require any further information.

Warm Regards,
Puneet Ratanpal
Goibibo Team
Contact:[protected]

Apr 02, 2017

Ibibo Group / Goibibo Customer Care's response Dear Mr. Raja,

Greetings!

This mail is regarding Booking Id: RBN7NJADQY.

Thanks for writing to us. We have investigated the issue. We have checked the booking logs, logs gives us an insight into the steps taken/options chosen at the time of booking. As per the logs in this booking, the "Departure date" chosen at the time of booking was[protected].

The system has booked the flights exactly as per the directions.

Hence the likelihood of this being a technical error is nil.

Please check the screenshot of the booking logs below for your reference:

travelibibo[protected]:44:04, 947 travelLogger INFO BusViews BusSubmitForm request.POST <QueryDict: {u'hiddenPrice': [u'1600'], u'adultonwseat2'
: [u'H3'], u'code': [u'GO5000'], u'native_pay_amnt': [u'1500'], u'go_pg': [u'payu'], u'vercode': [u''], u'adultlastname1': [u'RAJA'], u'pincode': [u'122002'], u'adultla
stname2': [u'JOVLIN'], u'gocash_r_val': [u'10'], u'strUserTrackIndex': [u'[]'], u'codFlag': [u'false'], u'non_vested_credits': [u'0'], u'bookingdata': [u'[{"origin": "C
hennai", "rating": "0", "DepartureTime": "19:45", "ibibopartner": "redbusnew", "cancellationPolicy": "0:12:100:0;12:24:50:0;24:-1:10:0", "cCount": 0, "farebasis": "0",
"rint": 96780, "seat": "ST", "droppingpoints": [], "DPName": "", "rowid": "[protected]@[protected]@3b24151e-1457-11e7-98df-0a1e11bbcf43", "duration": "11h 0m", "qtype"
: "bus", "feedback": {}, "busCondition": "ac", "src_voyager_id": "[protected]", "destination": "Marthandam", "DPPrims": {"list": [{"DPTime": "[protected]T06:45:0
0Z", "DPLocation": "Bus Stand, Marthandam ", "DPId": "58282"}]}, "BPPrims": {"list": [{"BPId": "58118", "BPLocation": "Omni Bus Stand", "BPTime": "[protected]T19:45:00Z"
}, {"BPId": "67680", "BPLocation": "Porur Toll gate", "BPTime": "[protected]T20:05:00Z"}, {"BPId": "58174", "BPLocation": "Perungalaltur", "BPTime": "[protected]T20:45:00
Z"}, {"BPId": "67681", "BPLocation": "MAHENDRA CITY", "BPTime": "[protected]T21:00:00Z"}, {"BPId": "58433", "BPLocation": "SRM COLLEGE", "BPTime": "[protected]T21:05:00Z"
}, {"BPId": "67682", "BPLocation": "Chengalpat Toll", "BPTime": "[protected]T21:10:00Z"}]}, "amenities": "NA", "src_vendor_id": "102", "dest_voyager_id": "[protected]
03933", "CNTR_error": "None", "gps": "false", "fare": {"totalfare": 1600, "adultcommission": "0", "adultbasefare": "0", "adultsurcharge": "0", "operator_charge": "0.0",
"adultservicetax": "0", "discount": "0", "totalsurcharge": "0", "servicetax": "0.0", "transactionfee": "0", "totalbasefare": 1600.0, "adulttotalfare": "0", "totalcommi
ssion": "0"}, "dst_vendor_id": "1596", "OperatorID": "6464", "promo": {"udf1": "2xE08Q==", "promoname": "GO5000", "success": "true", "leaddiscount": 0, "promo_message":
"Kindly proceed to complete your booking now. After successful completion and validation of this booking, discount vouchers worth Rs.5000 would be auto- emailed to
the email ID provided by you in this booking. ", "totalfare": 1600, "leadmessage": "", "promoDiscount": 0, "leadlist": []}, "timestamp": "", "mTicket": "true", "row_ty
pe": "onwardflights", "BusType": "scania A/C Semi Sleeper (2+2)", "RouteSeatTypeDetail": {"list": [{"SellFare": "800", "busCondition": "ac", "seatType": "Semi Sleeper",
"seatTypeSpecific": "Seat", "SeatsAvailable": "22", "availabilityStatus": "Available"}]}, "depdate": "[protected]T19:45:00Z", "idRequired": "false", "ServiceName": "Che
nnai to Marthandam", "busCompany": "other", "ontime": false, "boardingpoints": [{"BPLocation": "Omni Bus Stand", "BPContactNumber": "", "BPAddress": "", "BPName": "5811
8-Omni Bus Stand", "BPTime": "[protected]T19:45:00Z"}, {"BPLocation": "Porur Toll gate", "BPContactNumber": "", "BPAddress": "", "BPName": "67680-Porur Toll gate", "BPTi
me": "[protected]T20:05:00Z"}, {"BPLocation": "Perungalaltur", "BPContactNumber": "", "BPAddress": "", "BPName": "58174-Perungalaltur", "BPTime": "[protected]T20:45:00Z"}, {"BPLocation": "MAHENDRA CITY", "BPContactNumber": "", "BPAddress": "", "BPName": "67681-MAHENDRA CITY", "BPTime": "[protected]T21:00:00Z"}, {"BPLocation": "SRM COLLEG
E", "BPContactNumber": "", "BPAddress": "", "BPName": "58433-SRM COLLEGE", "BPTime": "[protected]T21:05:00Z"}, {"BPLocation": "Chengalpat Toll", "BPContactNumber": "", "
BPAddress": "", "BPName": "67682-Chengalpat Toll", "BPTime": "[protected]T21:10:00Z"}], "TravelsName": "Universal Tarvels(UTS)", "tbrequired": "1", "RouteID": "[protected]
[protected]", "datafrom": "redbusnew", "seatsSelected": [{"fare": 800, "hash": "", "staxp": 0, "actual_fare": "800.0", "seat": "H4", "scharge": 0, "bfare": 800, "stax":
0, "rid": "[protected]@[protected]", "operator_charge": 0}, {"fare": 800, "hash": "", "staxp": 0, "actual_fare": "800.0", "seat": "H3", "scharge": 0, "bfare": 800, "stax": 0, "rid": "[protected]@[protected]", "operator_charge": 0}], "status": "V", "datasource": "", "BPName": "58118-Omni Bus Stand", "ArrivalTime": "06:45",
"partialCancellationAllowed": "true", "ugcid": "Chennai-Marthandam-1945-UniversalTarvelsUTS-scaniaACSemiSleeper2+2", "arrdate": "[protected]T06:45:00Z"}]'], u'creditsFla
g': [u'true'], u'leadcodelist': [u'[]'], u'credits_amount': [u'100'], u'city': [u'Madras'], u'avoiddupe': [u''], u'cFlag': [u'False'], u'guest': [u'guest'], u'payuId':
[u''], u'adultfirstname2': [u'BERNICIA'], u'vested': [u'100'], u'paytype': [u'goCashCards'], u'querydata': [u'#bus-Chennai-Marthandam[protected]-[protected]
8-[protected]'], u'gocash_r_type': [u'percent'], u'adultonwseat1': [u'H4'], u'landline': [u'Landline'], u'seatandfare': [u''], u'email': [u'pbraja.[protected]@gmail
.com'], u'idproofnum': [u'12345'], u'travellerList': [u'{}'], u'vested_gocash': [u'100'], u'actualcredits': [u''], u'hiddenudf5': [u''], u'hiddenudf4': [u''], u'firstna
me': [u'BEBITH'], u'lastname': [u'RAJA'], u'promocode': [u'GO5000'], u'go_pn': [u'1'], u'non_vested': [u'0'], u'actualamount': [u''], u'state': [u'Delhi'], u'adultchoos
e1': [u'1'], u'adultchoose2': [u'1'], u'otp': [u'false'], u'password': [u''], u'intUserTrackIndex': [u'[]'], u'adultfirstname1': [u'BEBITH'], u'amountCr': [u'2xE08Q=='], u'mobile': [u'[protected]'], u'country': [u'Country'], u'message': [u'You can only pay upto 10.0% of booking amount or Rs.100.0 (whichever is lower) using goCash. goCa
sh+ earned through special promotions cannot be redeemed on bus Bookings'], u'vested_credits': [u'1831'], u'cr_prod_name': [u'gi.trip'], u'adultage2': [u'7'], u'total_c
redits': [u'1831'], u'adultage1': [u'27'], u'idprooftype': [u'Driving License'], u'address': [u'ibibo Web Private Limited, 5th Floor, Good Earth City Centre, Sector 50,
Gurgaon, Haryana-122018.'], u'credits': [u'100'], u'non_vested_gocash': [u'0'], u'totfare': [u'1600'], u'vertical_redmp': [u'10']}> goibiboweb05.prod.goibibo.com
travelibibo[protected]:44:04, 947 travelLogger INFO Fare hack check using seatsSelected key <QueryDict: {u'hiddenPrice': [u'1600'], u'adultonwseat2': [u'H3'
], u'code': [u'GO5000'], u'native_pay_amnt': [u'1500'], u'go_pg': [u'payu'], u'vercode': [u''], u'adultlastname1': [u'RAJA'], u'pincode': [u'122002'], u'adultlastname2'
: [u'JOVLIN'], u'gocash_r_val': [u'10'], u'strUserTrackIndex': [u'[]'], u'codFlag': [u'false'], u'non_vested_credits': [u'0'], u'bookingdata': [u'[{"origin": "Chennai",
"rating": "0", "DepartureTime": "19:45", "ibibopartner": "redbusnew", "cancellationPolicy": "0:12:100:0;12:24:50:0;24:-1:10:0", "cCount": 0, "farebasis": "0", "rint":
96780, "seat": "ST", "droppingpoints": [], "DPName": "", "rowid": "[protected]@[protected]@3b24151e-1457-11e7-98df-0a1e11bbcf43", "duration": "11h 0m", "qtype": "bus",
"feedback": {}, "busCondition": "ac", "src_voyager_id": "[protected]", "destination": "Marthandam", "DPPrims": {"list": [{"DPTime": "[protected]T06:45:00Z", "DP
Location": "Bus Stand, Marthandam ", "DPId": "58282"}]}, "BPPrims": {"list": [{"BPId": "58118", "BPLocation": "Omni Bus Stand", "BPTime": "[protected]T19:45:00Z"}, {"BPI
d": "67680", "BPLocation": "Porur Toll gate", "BPTime": "[protected]T20:05:00Z"}, {"BPId": "58174", "BPLocation": "Perungalaltur", "BPTime": "[protected]T20:45:00Z"}, {"B
PId": "67681", "BPLocation": "MAHENDRA CITY", "BPTime": "[protected]T21:00:00Z"}, {"BPId": "58433", "BPLocation": "SRM COLLEGE", "BPTime": "[protected]T21:05:00Z"}, {"BPI
d": "67682", "BPLocation": "Chengalpat Toll", "BPTime": "[protected]T21:10:00Z"}]}, "amenities": "NA", "src_vendor_id": "102", "dest_voyager_id": "[protected]",
"CNTR_error": "None", "gps": "false", "fare": {"totalfare": 1600, "adultcommission": "0", "adultbasefare": "0", "adultsurcharge": "0", "operator_charge": "0.0", "adults
ervicetax": "0", "discount": "0", "totalsurcharge": "0", "servicetax": "0.0", "transactionfee": "0", "totalbasefare": 1600.0, "adulttotalfare": "0", "totalcommission":
"0"}, "dst_vendor_id": "1596", "OperatorID": "6464", "promo": {"udf1": "2xE08Q==", "promoname": "GO5000", "success": "true", "leaddiscount": 0, "promo_message": "Kindly
proceed to complete your booking now. After successful completion and validation of this booking, discount vouchers worth Rs.5000 would be auto- emailed to the ema
il ID provided by you in this booking. ", "totalfare": 1600, "leadmessage": "", "promoDiscount": 0, "leadlist": []}, "timestamp": "", "mTicket": "true", "row_type": "on
wardflights", "BusType": "scania A/C Semi Sleeper (2+2)", "RouteSeatTypeDetail": {"list": [{"SellFare": "800", "busCondition": "ac", "seatType": "Semi Sleeper", "seatTy
peSpecific": "Seat", "SeatsAvailable": "22", "availabilityStatus": "Available"}]}, "depdate": "[protected]T19:45:00Z", "idRequired": "false", "ServiceName": "Chennai to
Marthandam", "busCompany": "other", "ontime": false, "boardingpoints": [{"BPLocation": "Omni Bus Stand", "BPContactNumber": "", "BPAddress": "", "BPName": "58118-Omni B
us Stand", "BPTime": "[protected]T19:45:00Z"}, {"BPLocation": "Porur Toll gate", "BPContactNumber": "", "BPAddress": "", "BPName": "67680-Porur Toll gate", "BPTime": "20
17-03-29T20:05:00Z"}, {"BPLocation": "Perungalaltur", "BPContactNumber": "", "BPAddress": "", "BPName": "58174-Perungalaltur", "BPTime": "[protected]T20:45:00Z"}, {"BPLo
cation": "MAHENDRA CITY", "BPContactNumber": "", "BPAddress": "", "BPName": "67681-MAHENDRA CITY", "BPTime": "[protected]T21:00:00Z"}, {"BPLocation": "SRM COLLEGE", "BPC
ontactNumber": "", "BPAddress": "", "BPName": "58433-SRM COLLEGE", "BPTime": "[protected]T21:05:00Z"}, {"BPLocation": "Chengalpat Toll", "BPContactNumber": "", "BPAddres
s": "", "BPName": "67682-Chengalpat Toll", "BPTime": "[protected]T21:10:00Z"}], "TravelsName": "Universal Tarvels(UTS)", "tbrequired": "1", "RouteID": "[protected]
69", "datafrom": "redbusnew", "seatsSelected": [{"fare": 800, "hash": "", "staxp": 0, "actual_fare": "800.0", "seat": "H4", "scharge": 0, "bfare": 800, "stax": 0, "rid"
: "[protected]@[protected]", "operator_charge": 0}, {"fare": 800, "hash": "", "staxp": 0, "actual_fare": "800.0", "seat": "H3", "scharge": 0, "bfare": 800, "stax"
: 0, "rid": "[protected]@[protected]", "operator_charge": 0}], "status": "V", "datasource": "", "BPName": "58118-Omni Bus Stand", "ArrivalTime": "06:45", "partial
CancellationAllowed": "true", "ugcid": "Chennai-Marthandam-1945-UniversalTarvelsUTS-scaniaACSemiSleeper2+2", "arrdate": "[protected]T06:45:00Z"}]'], u'creditsFlag': [u't
rue'], u'leadcodelist': [u'[]'], u'credits_amount': [u'100'], u'city': [u'Madras'], u'avoiddupe': [u''], u'cFlag': [u'False'], u'guest': [u'guest'], u'payuId': [u''], u
'adultfirstname2': [u'BERNICIA'], u'vested': [u'100'], u'paytype': [u'goCashCards'], u'querydata': [u'#bus-Chennai-Marthandam[protected]-[protected]-471982
[protected]'], u'gocash_r_type': [u'percent'], u'adultonwseat1': [u'H4'], u'landline': [u'Landline'], u'seatandfare': [u''], u'email': [u'pbraja.[protected]@gmail.com'],
u'idproofnum': [u'12345'], u'travellerList': [u'{}'], u'vested_gocash': [u'100'], u'actualcredits': [u''], u'hiddenudf5': [u''], u'hiddenudf4': [u''], u'firstname': [u'
BEBITH'], u'lastname': [u'RAJA'], u'promocode': [u'GO5000'], u'go_pn': [u'1'], u'non_vested': [u'0'], u'actualamount': [u''], u'state': [u'Delhi'], u'adultchoose1': [u'
1'], u'adultchoose2': [u'1'], u'otp': [u'false'], u'password': [u''], u'intUserTrackIndex': [u'[]'], u'adultfirstname1': [u'BEBITH'], u'amountCr': [u'2xE08Q=='], u'mobi
le': [u'[protected]'], u'country': [u'Country'], u'message': [u'You can only pay upto 10.0% of booking amount or Rs.100.0 (whichever is lower) using goCash. goCash+ earn
ed through special promotions cannot be redeemed on bus Bookings'], u'vested_credits': [u'1831'], u'cr_prod_name': [u'gi.trip'], u'adultage2': [u'7'], u'total_credits':
[u'1831'], u'adultage1': [u'27'], u'idprooftype': [u'Driving License'], u'address': [u'ibibo Web Private Limited, 5th Floor, Good Earth City Centre, Sector 50, Gurgaon, Haryana-122018.'], u'credits': [u'100'], u'non_vested_gocash': [u'0'], u'totfare': [u'1600'], u'vertical_redmp': [u'10']}> [{u'fare': 800, u'hash': u'', u'staxp':
0, u'actual_fare': u'800.0', u'seat': u'H4', u'scharge': 0, u'bfare': 800, u'stax': 0, u'rid': u'[protected]@[protected]', u'operator_charge': 0}, {u'fare': 800,
u'hash': u'', u'staxp': 0, u'actual_fare': u'800.0', u'seat': u'H3', u'scharge': 0, u'bfare': 800, u'stax': 0, u'rid': u'[protected]@[protected]', u'operator_char
ge': 0}] goibiboweb05.prod.goibibo.com

Hence goibibo is not at fault in this case.

Please do not hesitate to contact us if you require any further information.

Warm Regards,
Puneet Ratanpal
Goibibo Team
Contact:[protected]

Mar 24, 2017

Ibibo Group / Goibibo Customer Care's response HI Mr Singh

Greetings from Goibibo.com !!

This is in regards to your reservation, booking id (AMD5M5NCC).

We would like to advise you once again which has been already informed to you that Goibibo.com do not provide any visa assistance to any passenger and we advise same to all customer to get in touch with local embassy of country you are travelling or your local travel agent for any visa assistance.

Also, it was confirmed by you on written document before making payment and reservation that visa query will be taken care of by yourself and then only you made payment for booking and confirmed reservation.

Hence, Goibibo.com is not at fault. Still only as a goodwill gesture we have forwarded request to airlines if they can treat this as an exception and refund amount of booking. We are trying our best to get waiver on this but as i now no commitment can be given from our end on this as same is subject to airline discretion.

Thank you for writing to us.

Warm Regards,

Akash Sharma

Customer Dispute Team

IBIBO GROUP Pvt Ltd. | 5th Floor, Good earth City Centre | Sector 50 | Gurgaon, Haryana-122018 | India

Mar 22, 2017

Ibibo Group / Goibibo Customer Care's response Hi Pushpa,

Greetings from Goibibo!

This email is in reference to your booking Id HTLW665FKC.

Please be informed that we are checking the same and we request you to allow us time for next 24-48 hours.

We sincerely apologize fro the delay.

Please advise if you would require any assistance with us.

Mar 22, 2017

Ibibo Group / Goibibo Customer Care's response Hi Pushpa,

Greetings from Goibibo!

This email is in reference to your booking Id HTLW665FKC.

Please be informed that we are checking the same and we request you to allow us time for next 24-48 hours.

We sincerely apologize fro the delay.

Please advise if you would require any assistance with us.

Regards,
Jagpreet Singh
Goibibo team
Contact:[protected]

Mar 22, 2017

Ibibo Group / Goibibo Customer Care's response Hi Pushpa,

Greetings from Goibibo!

This email is in reference to your booking Id HTLW665FKC.

As discussed over the phone we are checking the same and we request you to allow us time for next 24-48 hours.

We sincerely apologize fro the delay.

Please advise if you would require any assistance with us.

Mar 23, 2017

Ibibo Group / Goibibo Customer Care's response Hi Pushpa,

Greetings from Goibibo!

This email is in reference to your booking Id HTLW665FKC.

Please be informed that we have processed the refund and we are also sharing the attachment with your for your reference. We hope this resolves your concern.

We sincerely apologize fro the delay.

Please advise if you would require any assistance with us.

Mar 24, 2017

Ibibo Group / Goibibo Customer Care's response Hi Pushpa,

Greetings from Goibibo!

This email is in reference to your booking Id HTLW665FKC.

Please be informed that we are rechecking the same from our end and we request you to allow us some more time.

We sincerely apologize fro the delay.

Please advise if you would require any assistance with us.

Mar 25, 2017

Ibibo Group / Goibibo Customer Care's response Hi Pushpa,

Greetings from Goibibo!

This email is in reference to your booking Id HTLW665FKC.

Please be informed that we are rechecking the same from our end and we request you to allow us some more time. Kindly allow us time till Monday eod.

We sincerely apologize fro the delay.

Please advise if you would require any assistance with us.

Mar 21, 2017

Ibibo Group / Goibibo Customer Care's response Hi Mr Khan

Greetings from Goibibo.com !!

This is in regards to your reservation, transaction id (GOFLDAND72a6b[protected]).

We would like to inform you that your money was auto refunded by payment gateway and due to same reason no ticket got booked as non money was received by Goibibo.com.

We are also sharing auto refund screenshot with you received by payment gateway, money will be reflecting in your account in next 5-7 business days excluding Saturday, Sunday and any national or bank holiday as per bank clearance policy.

ACTIONS TAKEN
Request ID PayU ID Bank Ref No. Action Amount Status Requested Time Success Time Bank ARN
[protected] [protected] NA capture 6185.00 SUCCESS [protected]:12:45 [protected]:12:45 NA
[protected] [protected] NA refund 6185.00 success [protected]:12:45 [protected]:58:40 NA

We request you to kindly wait for given time and money will be reflecting in your account, we appreciate your kind patience in this matter.

Warm Regards,

Akash Sharma

Customer Dispute Team

IBIBO GROUP Pvt Ltd. | 5th Floor, Good earth City Centre | Sector 50 | Gurgaon, Haryana-122018 | India

cid:image001.[protected]@01D0A2D9.22CFA1A0

Apr 13, 2017

Ibibo Group / Goibibo Customer Care's response Hi Anurag,

Greetings for the day!

Thank you for writing us and we do apologize for the inconvenience caused to you.

We would request you to kindly share the card statement so that we can check with the merchant.

Thanks & Regards
Harjot Singh
Go Care Team Goibibo
Phone:[protected]

Apr 14, 2017

Ibibo Group / Goibibo Customer Care's response Hi Anurag,

Greetings for the day!

Thank you for writing us and we do apologize for the inconvenience caused to you.

We would request you to kindly share the card statement so that we can check with the merchant.

Thanks & Regards
Harjot Singh
Go Care Team Goibibo
Phone:[protected]

Apr 14, 2017

Ibibo Group / Goibibo Customer Care's response Hi Anurag,

Greetings for the day!

Thank you for writing us and we do apologize for the inconvenience caused to you.

We would request you to kindly share the card statement so that we can check with the merchant.

Thanks & Regards
Harjot Singh
Go Care Team Goibibo
Phone:[protected]

Mar 14, 2017

Ibibo Group / Goibibo Customer Care's response Hi Anupam,

Greetings for the day!

This is in regards to your bookingID HTL5W8NDEJ.

Thank you for sharing your valuable feedback and we have taken the same.

Please share the pics of the hotel and also note that refund would not be possible as you have not raised the same on realtime to goibibo and also utilised the services as well.

For future queries feel free to write us.

Thanks & Regards
Harjot Singh
Go Care Team Goibibo
Phone:[protected]

Mar 14, 2017

Ibibo Group / Goibibo Customer Care's response Hi Anupam,

Greetings for the day!

This is in regards to your bookingIDHTL5W8NDEJ.

As discussed over the phone we have advised you that we can process 1200 non-promotional gocash(equivalent to cash) with no validity and you can use it for your future bookings.

Gocash would be credited in next 24-48 hours.

We hope that it resolves your concern.

For further queries feel free to write us.

Thanks & Regards
Harjot Singh
Go Care Team Goibibo
Phone:[protected]
cid:image001.[protected]@01CEFCDE.6E9EC040

Mar 09, 2017

Ibibo Group / Goibibo Customer Care's response Dear Customer,

Greetings from Goibibo!!

We regret for the inconvenience caused to you, we request you to kindly share your contact number and booking id in order to provide you better resolution.

We appreciate your time and patience.

Thanks and Regards
Tushar Kaushik
Go Care Team.

Mar 10, 2017

Ibibo Group / Goibibo Customer Care's response Dear Customer,

Greetings from Goibibo!!

We request you to kindly share your contact number and booking id in order to provide you better resolution.

We appreciate your time and patience.

Thanks and Regards
Tushar Kaushik
Go Care Team.

Mar 11, 2017

Ibibo Group / Goibibo Customer Care's response Dear Customer,

Greetings from Goibibo!!

As we have not received any revert, we are closing this query, please let us know for further queries.

Thanks and Regards
Tushar Kaushik
Go Care Team.

Mar 06, 2017

Ibibo Group / Goibibo Customer Care's response Dear Customer,

Greetings from Goibibo!!

We would request you to please help us with your contact details so that we can share the concern with Redbus team.

Regards,
Ekta
Customer Delight Team

Mar 07, 2017

Ibibo Group / Goibibo Customer Care's response Dear Mr Tripathi,

Greetings from goibibo!!

Please provide us the booking reference id / email and your contact number to enable us to resolve your query.

Thanks & Regards
Tushar Kaushik
Go Care Team

Mar 08, 2017

Ibibo Group / Goibibo Customer Care's response Dear Mr Tripathi,

Greetings from goibibo!!

Thanks for the acknowledgement, please let us know for further queries.

Thanks & Regards
Tushar Kaushik
Go Care Team

Mar 01, 2017

Ibibo Group / Goibibo Customer Care's response Dear Anil,

Greetings from Goibibo!

This mail is in reference to your booking Id TZH964PD.

We sincerely apologize for the delay.

Please be informed that we are checking the same from our end and we request you to allow us time for next 24-48 hours.

Please advise if you would require any assistance with us.

Regards,
Jagpreet Singh
Goibibo team
Contact:[protected]

Mar 02, 2017

Ibibo Group / Goibibo Customer Care's response Dear Anil,

Greetings from Goibibo!

This mail is in reference to your booking Id TZH964PD.

We sincerely apologize for the delay.

Please be informed that we have checked and till date the refund is pending from the respective Airline and they have requested us to wait for next 2-3 working days. We will keep you posted with the update.

Please advise if you would require any assistance with us.

Mar 05, 2017

Ibibo Group / Goibibo Customer Care's response Dear Anil,

Greetings from Goibibo!

This mail is in reference to your booking Id TZH964PD.

We sincerely apologize for the delay.

Please be informed that we have processed the refund on 03/03/2017 and it will be credited within 5-7 working days in your respective account.

Please advise if you would require any assistance with us.

Mar 07, 2017

Ibibo Group / Goibibo Customer Care's response Dear Anil,

Greetings from Goibibo!

This mail is in reference to your booking Id TZH964PD.

We sincerely apologize for the delay.

Please be informed that we have processed the refund on 03/03/2017 and it will be credited within 5-7 working days in your respective account.

If the amount does not reflect in the respective account, please reopen the ticket we will be more than happy to help you.

Please advise if you would require any assistance with us.

Feb 28, 2017

Ibibo Group / Goibibo Customer Care's response Dear Mr Hemani,

Please share your contact number in order to resolve your query.

Thanks and Regards
Tushar Kaushik
Go Care Team

Mar 01, 2017

Ibibo Group / Goibibo Customer Care's response Dear Mr Hemani,

Please share your contact number in order to resolve your query.

waiting for your revert.

Thanks and Regards
Tushar Kaushik
Go Care Team

Mar 02, 2017

Ibibo Group / Goibibo Customer Care's response Dear Mr Hemani,

As we have not received any revert, we are closing this query, please let us know for further queries.

Thanks and Regards
Tushar Kaushik
Go Care Team

Mar 01, 2017

Ibibo Group / Goibibo Customer Care's response Hi Manikandan,

Greetings for the day!

This is in regards to your booking query.

Thank you for writing us and we do regret for the inconvenience caused.

We would request you to kindly share the bookingID so that we can check the same.

Thanks & Regards
Harjot Singh
Go Care Team Goibibo
Phone:[protected]

Feb 25, 2017

Ibibo Group / Goibibo Customer Care's response Dear Sir,

Greetings from Goibibo!

We would like to inform you that RedBus.in and Goibibo.com id different business entity, which is sisterly concerned.

We request you to raise this matter directly with the Redbus team and you will surely receive the revert with an update from them shortly.
Please wait for their revert.