Ibibo Group / Goibibo Complaints & Reviews

Hi team

I have checked online on your website and booked the ticket for my mother xyz (Don't want to mention exact name) for 15/10/2017 from manchester (Uk) to udaipur (India). I have booked end to end ticket from your website out of suggested options on website

1. Easyjet :- machester to amsterdam pnr :espng6j

2 airfrance :- amsterdam to paris pnr :oaz4et

3. Airindia :- paris to delhi pnr: ybges

4 airindia :- delhi to udaipr pnr :jmtym

Now when on 15 oct 2017 early morning i reached to manchester airport easyjet team told me that easy jet is point to point airline so you can't travel as you are going to india. You have to book through klm, flybee etc who provide transit facility, easyjet don't have transit facility and you can't fly.

My first question: - why goibigo have suggested this option if easyjet don't have transit facility, while booking i have motioned that i am looking for flight from manchester to udaipur (India)

Anyways then from manchester airport i called to goibibo international flight department and ms. Kajal have attended, she said i can't suggest anything and she transfer the call to supervisor subham. Very sad to inform you that you have such a bad team members and senior managers that they take client for granted. I continuously calling them but they have not at all responded, they were just we are working on the issue and they never called me back. I was continuously making international call and waited for them for more than 5 hours. I have suggested them to change the second flight from manchester to paris but they have not did that. Even i suggested them to talk to airfrance authority they have not did that. Above all as a irresponsible manager and executive kajal and shubham both have left for the day from office without handing over my issue where i am stilling waiting at airport for 6 hours along with my 63 year old mother and my son.


My second question: - is this is the way your team works, if they finish their duty, can’t it there responsibility to handover their work? Instead of that they just close the ticket. And i told them number of times to call me back but they never call me and just put the comment the mobile is not reachable

Now later mohammad from your team was cooperative, he was calling me back and he was the only person trying to resolve the issue and understanding the issue. Though he was also not able to check or reschedule the booking from manchester to paris. Main point is mohamad is able to call me but for kajal and shubham i was not reachable

Because of the wrong itinerary suggestion on your website my mother was unable to fly from manchester to paris and then when none of your team member can help me then i myself have spend 400 pound and booked the ticket from manchester to paris (Using flybee flight) and then at 5 o’clock my mother travel from manchester to paris. And then continue with her rest of booking.

Now what all your team can do at that time
1.in the morning they can call to airfrance and ask them to change the ticket of second flight from manchester to paris and in the morning they were charging less but your team has not did that.

2. Your team can at least call me back with the progress of the work and what they are planning and doing but none of your team member call me back, above all they just close the ticket

3. Your team can plan the next options so that at least next flight cancellation won’t require when they also very well know the it’s fault of travel agency to provide the wrong itinerary and later they have to bear the expenses of whole ticket.

Now refund 400 pound which i have paid to book my mother ticket from manchester to paris as there is no fault of mine and i was unable to take the flight from manchester to paris because the suggestion given on your website was wrong.. Even one of goibibo customer care exceutive talk to easyjet team and they confirm its not visa issue and it is point to point service issue and easyjet provide only point to point service, and this option is not valid for multiple itinerary booking

With reference to the booking with pnr no: q9gsni

My travel request was on 20th nov 2017, during the itinerary while booking on goibibo website, my request was for :

Ixc - delhi - vistara uk 879 (15:20 - 16:20) on same day i. E. 20th nov 2017
Delhi - bom - vistara uk 955 (17:40 - 20:05) on same day i. E. 20th nov 2017

Both on same day (I. E. 20th nov 2017) with 1 hour 20 min layover.

But after my payment to goibibo, i received a booking which was not correct as per itinerary

I got my booking with below details:

Ixc - del - vistara uk 879 (15:20 - 16:20) on 20th nov 2017
Del - bom - vistara uk 983 (11:40 - 13:50) on next day i. E. 21st nov 2017

I have already escalated this to goibibo management

I have inform you that last night rs 500 had been debited from my idbi acount and credit to ibibo ac. No. Xxxxxxxxxxxx0639 and upi ref no[protected] date 15/10/2017 time 21:24 pm please refund my 500 rs. I will try make transection to other source but amount creditet to ibibo acount.

Regards
Neeraj kumar singh
[email protected]
Mob [protected]

The costumeer care doesn't listen to us she cuts the phone without listening to me and the refund polices are worst then ever in any app i did'nt get my refund and i will recommond others plzz not to use goibibo due to their in appropriate behaviour towards costumer and they have blocked me on the constumer care no. I respect your policies but what about the costumer services and its 500rs and these apps are only run by the people i want my refund back thats all or i have to take some serious actions regarding goibibo by means of social media
Thank you

There is no minetal water providef to any pessanger during travelling & lunch holt at place there is only onr restaurant to dinner there is understanding betweein driver and restaurant owner pls do needfull to improve customer satisfaction otherwisr i will spread this information socially i am travelling from haveri to ahmedabad in your travells because of my bedluck & it is diwali time & and last time i have no choice otherwise i will not travell by your travel setvice my bus no is ka 01 ac 9504 of srs travels, pls take care of your customerd for future and make machanism for customer support during the journey

02 oct 17 i had my ticket from goa to pune at 20:35 and when i called to enquire which stop was bus coming they say that it is cancelled you can see any other bus. When i asked to arrange a ticket for me they simply said it is not possible at this point of time. It was horrible for me to find a bus as 02nd october was a long weekend and all the buses were completely full.
Why did they show the ticket as confirm they should have told me earlier that ticket is on hold i would have easily arranged prior. And the most interesting thing that at 18:30 i called them so they said it is cancelled it should be noted. Otherwise i would have got this surprising news at 20:35 and then it would have been impossible for me to return pune. My ticket was ac sleeper and then somehow i came sitting in an non ac bus and that too sitting the whole night. It made my journey so tough. The next day i had to join office and because of the timing i directly got down near my office and somehow reported at my office.

I want a compensation of 10 thousand as a customer.

I had made a payment on the 4th of october from my account, in order to pay my exam fees. Unfortunately, the payment wasn't successful but the amount got debited from my account. Its been 11 days and i didn't receive the refund yet. Please see to matter.
My account details are:
Ashwin mahendra
Federal bank, thamaram branch, chennai
Account no. [protected]
Ifsc: fdrl0001001
Date: 04-oct-2017
Particulars: fn/shp/[protected]/[protected]/ibibowebprivateltd, savings ([protected])
Debit: rs. 2, 689.16

We have booked 3 tickets for us from krabi to bangkok for today 25 th september in thai lion air through goibibo.com (Flight:sl815, pnr:wnipgt, booking in name of anik mukherjee confirmed and find the tickets) and next

(Flight no: sl815, pnr: xvdsrr), we had confirmed booked tickets with ticket no (816-[protected] & 816-[protected]).

But, during check in time thai lion air desk stated that ticket no - 816-[protected] in the name of sumanto ghanty) wasn’t confirmed. Thai lion air also showed us that ticket wasn’t comfirmed (See the screenshot below). So we called goibibo helpline as thai lion air told us to talk with our agent. But no necessary action or even a reply wasn’t given from their side. We were helpless at the last moment just 1 hour before takeoff of our flight.

So, we had no options without buying a new ticket at a much higher price from the thai lion air counter based at krabi airport.

It’s a extremely poor and unprofessional service from goibibo.com.

I had a confirmed bus booking from udaipur to ahemdabad for 14.10.17 through goibibo in the name of geetika changwal with pnr no.[protected] details as under-

Goibibo m-ticket
Udaipur - ahmedabad
Payment id - gobusanda[protected]
Pnr[protected]
Travels - rishabh travels
Bus type - non a/c seater/sleeper (2+1)
D. O. J[protected]
Dep. Time - 15:30 hrs
Seat no - d
Boarding pt - paras choraha ramniwas hotel
Add - paras choraha ramniwas hotel, gov. Vilas road, udaipur
Contact - [protected], [protected]
Thanks for using goibibo.com, goibibo contact - [protected],, t&c apply.

1 the operater did not sent the bus number inspite of repeated reminder to goibibo staff. One ms. Dimpy informed that the operator woud send the bus number but not sent.
2. The land line number given by goibibo belonged to eagel travels and not rishabh travels the actual operater. On calling to givenkand line number it was informed that they have no booking in this name and asked us to contact rishibh travels.
3. The mobile number given did not reply inspite of numbet of attempts.
4. We waited at pickup point but bus did not arrive, hence we again made a call to goibibo at around 15.30 hrs now we were informed that bus had left from the office and woud arrive at pickup point soon. When bus did not arrive at around 1600 hrs we against called goibibo, now they said they are coordnating with operator and asked us to wait but neither bus arrived nor any call came from goibibo.
5. She had to take another bus at 1630 hrs as getting late.
6. When goibibo was again contacted one ms sakshi informed that another guy mr prashant is looking after this matter and the call was forwarded to him, he informed that he is trying to contact the operator and will get back soon. He did not care about the passenger waiting at pickup point and getting harrased being a lady.
7. The services of goibibo is very poor, unsatisfactory, harassment to a lady passenger standing on road at pickup point inspite of confirmed booking with pre payment.
8. This amounts to cheating and fraud both by goibibo and the concerned operater.

9. The payment of the booking should be refunded immediately with rs 50000/- as harassment penalty.in case goibibo fails to do so we will be forced to approach consumer court for the remedy.

Geetika changwal

Hi Team,

I had booked a return ticket from Chandigarh to Mangalore with Booking Reference DJ7EGB, but it got re-scheduled for 30th October, thus, I canceled the ticket and re-booked a flight on 27th October instead. The moment I cancelled the flight, a message appeared that my money will get refunded in a week, but till now I haven't received any amount in my account. Kindly look into the matter or else I'll have to raise my concern to the management.

Hello all,
I had booked a flight from amsterdam to bangalore through british airways. The flight had a transit in london for 3 hours.

I had checked with goibibo and you had also connected with the airlines and committed to me that a transit visa is not required.

However in the amsterdam airport i was denied to board the fight.
After which i was told by the goibibo executive to cancel the flight and make a different arrangement.

I have faced a really tough time because of goibibo.
Being a very valuable customer and having made numerous amount of transactions, i did not expect such a poor response from your end.

Kindly resolve my issue and make a refund at the earliest.
I have been calling the cal center and the response has been weak.

Note: please find my old and the new tickets attached with this mail.

Regards,
Raksha j
[protected]
[protected]

Hello sir/madam,

I booked a bus in goibibo from bangalore to kozhikode on sep/03/17, i booked the ticket because i had pic up from hebbal
I. E:
(Van pickup) kallada travels, near hebbal crime station

But one of there executive from kallada travel called me around 1pm on sept 3 and told they cant arrange me shuttle due to onam for pic up and told to come directly to there office, but there office pic up is very far from my home location.

So i called goibibo customer care and i told them about the issue, there customer executive contacted the travellers and asked about the boarding point but travellers dint agree, then customer executive told they will cancel my ticket from there side and process my refund, after they told that i booked a new ticket and went to kozhikode from bangalore.

Now i see from many days my refund is not processed, so i called customer care again, they started telling my ticket is not cancelled because the traveller agent told that they will pay my taxi charges and come in taxi to there location, but no one informed me about that, so i had to book extra ticket and go, so i gave complain again i spoke to manager of customer care, he promised me he will resolve the issue and call back me in 1 day, but its been 1 week non of goibibo customer care ppl contacted me nor got my refund of 600rs.

Plss resolve the issue.

-balaraj m
[protected]

Account number : [protected]
Transaction date : 28/09/2017
Transaction amount : (Inr) 960.00
Transaction type : dr
Transaction description : epay/to:ibibo web pvt ltd/67313594/mca e
My form has been failed but amount deducted to my account. Please return my money to my account. You will check it.
Please sir take action immediately. All information related to transaction is above.
Thanks

Afyer canceling my flight, now the company personal called me and asked for refund status from my side, that whether half refund is applicable in this case or not.

The ibibo application has updated the status to refunded & partial refunded (But which is a scam & no refund or partial refund is given till now)

If my journey is from mumbai to lucknow (Via delhi) in a same jet airline. And if half of my journey is halted (Flight cancelled without prior notice from del to lucknow), then technically the whole journey is disrupted and the full refund is applicable.

Also acording to dgca guidelines the compensation is also applicable in this case as well.!!!

Dear concern

I have booked one bus ticket through go ibibo. I was charged rupees 900. But i was not provided the bus details and correct phone number. As aresult i lost and did not travel on time. When i informed them they simply saying that they are correct and i am wrong... I need my money back as i was not travelled and i was not given the correct details for the same...

I booked a flight from jabalpur to hyderabad and then a connecting flight from hyderabad to pune dated 26th july 2017 for me, my wife and my infant baby.
The flight was insured by the insurance listed on goibibo website only while booking ticket. After booking ticket i got flight itinerary as well as insurance certificates for all the passengers where detailed terms and conditions were mentioned.

I had to cancel all these bookings as my infant baby got sick suddenly and got hospitalized. I have already provided supporting documentation to goibibo 2 since 2 months. It is clearly mentioned in the policy terms and conditions that this is insured for hospitalization of non pre-existing medical conditions.
I have been chasing them since then for my insurance claim but no gain.

Dear sir,
I had done the booking for flights from pune to ahmadabad and return for the month of feb 2018. The booking was done in september 2017 but unfortunately due to unforseen circumstances we need to cancel the booking. The total cost of ticket is 15k but as per your refund policy only 1k will be refunded. As the booking is done in much advance and there is still a substantial time to travel, request you to process refund claim for at least 75% of the booking cost or if you can transfer it to another person that will be great.

Awaiting your prompt and positive response

Regards
Payal

We had flight from mum-lko (Viadelhi). By the time my family was boarding from mum, they were informed that flight from del-lko does not exist (After proper conversion it we wer informed that they preponed it without further notice, due to which we hav to book another fight (3 ticket) frm indigo spending another 13.5k.
No customer support was provided

Dear sir,
I was booked a ticket online from gobibo on september 26, 2017. Destination to nashik to chikhali (Maharashtra) my destination was wrongly selected from the location of chikhali (Gujarat) which was the number of customer care on the ticket, was spoken to call poulo travels. He told me call to customer care but customer care number not receive my call. Then i have mail to goibibo but customer support tell me the ticket is not cancellable and this amount not rufunding you.

Hi sir,

I booked my stay in yercaud on 30th sep 2017 via goibibo. I received confirmation of booking from gobibo.

Now they communicated me that my stay will be cancelled due to fault from goibibo and hotel.

Due to this cancellation, i have been forced to cancel my trip and it lead to loss of around 10000 rupees and wasted my one full day in handling with goibibo team.

Hence i lodge a complaint against goibibo team and highly condemn their poor way of making their customers stranded in road due to their fault.

I demand a stringent action against goibibo team for such behaviour.

Thanks and regards
Sathish k