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Ibibo Group / Goibibo Complaints & Reviews

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Updated: Feb 17, 2026
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Ibibo Group / Goibibo reviews & complaints page 208

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A
Achal Kaushal
from Indore, Madhya Pradesh
Sep 5, 2017
Resolved
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Address: 490023
Website: Non Receipt of Air Ticket Confirmation

Respected sir we have made full payment still you have not given the confirmation of having received the samr & you are esnding the following message :

Dear customer,
Greetings from goibibo.com!
With reference to your booking id amdquflkx, please note that there is balance payment due for amount of inr 52296 and the due date for the same is sep 05 2017 till 23:00.
Your booking is confirmed and ticket details would be mailed to you once your payment is received and realized in full.in the event of non-receipt of the balance payment within stipulated time, the reservation will be auto-cancelled and the guarantee amount paid will be forfeited.

Pay rs.52296

Please confirm having received the full payment

Thanking you!

Achal prakashchandra kaushal
& sangita jain

Mobile [protected]
[protected]
[protected]
Oct 11, 2017
Complaint marked as Resolved 
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
Sep 05, 2017
Ibibo Group / Goibibo Customer Care's response
Hi Achal,

Greetings from Goibibo,

Kindly be advised that we have already received the payment against the said booking and your booking stands confirmed with us.

We have already forwarded the confirmed e-ticket to your registered email ID kaushal.[protected]@gmail.com.

Regards
Akshat
GoCare Team
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    A
    Adish_jain5
    from Bengaluru, Karnataka
    Sep 5, 2017
    Resolved
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    Resolved

    Goibio delayed in response at every level. I have to call so many time and still not resolve the issue.
    Rep said manager forgot to approve the refund and gocash amount.
    Now they need more time.
    Because of their delay to contact airlines, no call back, and fake promises flight priced has increased to 18000 from 7000.
    I want them to pay for my ticket now as it was their fault to resolve the concern on time.
    Oct 9, 2017
    Complaint marked as Resolved 
    Ibibo Group / Goibibo customer support has been notified about the posted complaint.
    Verified Support
    Sep 05, 2017
    Ibibo Group / Goibibo Customer Care's response
    Dear Mr Jain,

    Greetings from goibibo!!

    Please share the booking reference id or contact number in order to provide you better resolution.

    Thanks and Regards
    Tushar Kaushik
    Customer Delight.
    Verified Support
    Sep 07, 2017
    Ibibo Group / Goibibo Customer Care's response
    Dear Mr Jain,

    Greetings from goibibo!!

    We are waiting for your revert, please share the booking reference id or contact number in order to provide you better resolution.

    Thanks and Regards
    Tushar Kaushik
    Customer Delight.
    Verified Support
    Sep 07, 2017
    Ibibo Group / Goibibo Customer Care's response
    Dear Mr Jain,

    Greetings from goibibo!!

    As we have not received any response, we are closing this query.

    Please let us know for further queries.

    Thanks and Regards
    Tushar Kaushik
    Customer Delight.
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      A
      achin choudhary
      from Delhi, Delhi
      Sep 5, 2017
      Resolved
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      Resolved

      difference in tax amount in invoice

      Address: New Delhi, Delhi, 110093

      Hello sir,

      Booking id-htl4sy3xx3

      Sub: regarding wrong collection of tax for my bookings.
      This is to inform you & for necessary action regarding my latest booking on goibibo for le meridian coimbatore.
      Today morning on asking many a times for tax invoice of my booking i got the mail from your team a bill of hotel meridian. The bill received was completely different from the fare break up (Gst and...
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      R
      Rupil Dev Lamsar
      from Gurgaon, Haryana
      Aug 29, 2017
      Resolved
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      Resolved

      Address: Gurgaon, Haryana, 122017
      Website: www.goibibo.com

      Dear concerned

      I made 2 tickets of air india for the sector delhi - london through goibibo website on 20/06/2017.
      One with pnr hdhp7 (Return ticket del-lhr & lhr-del) and other with pnr jjczt (One way lhr-del).
      In between the month of july government announced that udf will be refunded back for the tickets purchased before 7 july 2017.
      Hence i applied for the same.
      Amount of rs. 1019/- for the pnr jjczt refunded back on 02/08/2017.
      I complained again to the concerned person regarding the refund not processed for pnr hdhp7 on 10/08/2017. They registered my complaint and told me that same will be resolved in 5-14 working days.
      Now on 15th day i called to customer care of goibibo and they told me that my refund is still to be filed with air inida.
      Still they haven't filed my refund and god knows when i will be getting that back.
      They have taken my good 15days time in waiting ans still my query not resolved.
      Please give my refund back for hdhp7 asap.
      Sep 14, 2017
      Complaint marked as Resolved 
      thank you so much for the action taken, my query got resolved.
      Ibibo Group / Goibibo customer support has been notified about the posted complaint.
      Verified Support
      Aug 29, 2017
      Ibibo Group / Goibibo Customer Care's response
      Hi Mr. Lamsar,

      Greetings from Goibibo!!.

      This mail is in regards to your Booking ID: HDHP7

      We have raised your issue with the relevant team. We assure you that we are working on it priority, as soon as we have an update we will get in touch with you on priority.

      We appreciate your patience and cooperation, for further assistance feel free to write us.

      Thanks and Regards,
      Meenu Lal
      Customer Delight Team
      [protected]
      Verified Support
      Sep 08, 2017
      Ibibo Group / Goibibo Customer Care's response
      Hi Mr. Lamsar,

      Greetings from Goibibo!!.

      This email is in regards to your Booking ID: HDHP7.

      We do apologize for the inconvenience caused.

      We are pleased to inform you that the UDF refund has been initiated from our end and must reflect in the respective account within 5-14 working days (excluding Saturdays, Sundays and National Holidays), from the date of refund success.

      We will share refund screenshot soon, once refund gets uploaded on payment gateway.

      Thanks and Regards,
      Meenu Lal
      Customer Delight Team
      [protected]
      Verified Support
      Sep 14, 2017
      Ibibo Group / Goibibo Customer Care's response
      Hi Mr. Lamsar,

      Greetings from Goibibo

      This email is in regards to your Booking ID: HDHP7.

      We do apologize for the inconvenience caused.

      Please find below the refund screenshot for your reference, the refund must reflect in the respective account within 5-14 working days (excluding Saturdays, Sundays and National Holidays), from the date of refund success.

      Please wait till the refund time-frame mentioned.

      Please do not hesitate to contact us if you require any further information.

      Thanks and Regards,
      Meenu Lal
      Customer Delight Team
      [protected]

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        A
        from Thrissur, Kerala
        Aug 25, 2017
        Resolved
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        Resolved

        I booked 5 rooms in hotel in plakkad for 24 check in on 22 august. Payment was made online and booking was confirmed on 24 evening hotel owner called and told rooms are not available. We are planning to reach early morning on 25. But now we are in total mess and dont know what to do as we dont have anything to stay after 12 hrs journey. I am really unhappy with this and customer care is also not able to provide any support. I have been goibibi customer for 4 years now but this time all the trust has gone. Really sooy for this bit currently 14 o[censored]s are totally suffering & my whole trip is ruined
        Oct 5, 2017
        Complaint marked as Resolved 
        Ibibo Group / Goibibo customer support has been notified about the posted complaint.
        Verified Support
        Aug 25, 2017
        Ibibo Group / Goibibo Customer Care's response
        Abhi,

        Greetings from Goibibo.com

        This is in regards to your Booking id - HTLKKGWV7H

        Please be informed that we'll investigate the same with the team and get back to you on high priority.

        You are requested to wait for 2-4 hours, We'll get back to you as soon as possible.

        We do apologize for the inconvenience caused to you.

        Please feel free to write us back if you need further assistance.

        Thanks & Regards
        Chaman Luthra
        Customer Delight Team, Goibibo
        Landline[protected]
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          S
          shaikhlal
          from Mumbai, Maharashtra
          Aug 23, 2017
          Resolved
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          Resolved

          I was booked cab service through goibibo mob8le app on 20th aug 2017 for me to travel pune to mumbai. It was confirmed by goibibo and i have also received confirmation of my booking on dt 23.08.17 at 9.00am.
          On dt 23.08.17 at 7.00am i was call to cab driver as received goibibo sms also shown in goibibo app he told me i can't come due to some reason so he told me cancel my booking. After that i called goibibo customer support their also suggested to me cancel my ride we will give all refund paid by me. I told to representative i don't have refund please arrange me another cab but she told i can't help me please cancel your booking.
          I m so frustrated because of i want to drop my family to mumbai it's very important they have going to airport for traveling for hajj.
          I am complain fraud case about goibibo so please help about same.

          Regards
          Shoaib sayyed
          Sep 26, 2017
          Complaint marked as Resolved 
          Ibibo Group / Goibibo customer support has been notified about the posted complaint.
          Verified Support
          Aug 23, 2017
          Ibibo Group / Goibibo Customer Care's response
          Hi Shoaib,

          Greetings from Goibibo

          This understand your raised concern and would request you to please share the booking Id so that we can assist you further in order to resolve your concern at your satisfaction.

          We await your prompt response.

          Thanks & Regards,
          Parul Yadav
          Customer Delight
          Contact:[protected]
          Verified Support
          Aug 25, 2017
          Ibibo Group / Goibibo Customer Care's response
          Hi Shoaib,

          Greetings from Goibibo

          Kindly share the booking Id so that we can assist you further in order to resolve your concern at your satisfaction.

          We await your prompt response.

          Thanks & Regards,
          Parul Yadav
          Customer Delight
          Contact:[protected]
          Verified Support
          Aug 26, 2017
          Ibibo Group / Goibibo Customer Care's response
          Hi Shoaib,

          Greetings from Goibibo

          This is in reference to your query.

          We are awaiting further details / acknowledgement from your end.

          Since we haven't received any revert so far, we are constrained to mark the ticket as resolved for now.

          However, you may write back to us at any point of time with the requested information and we shall be glad to assist you further.

          Thanks & Regards,
          Parul Yadav
          Customer Delight
          Contact:[protected]
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            B
            from Hyderabad, Telangana
            Aug 23, 2017
            Resolved
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            Resolved

            Address: Hyderabad, Andhra Pradesh, 500064
            Website: ibibo web private limited

            Dear sir

            I have been booked a travel tickets from kochi to hyderabad hyderabad to cochin it has been detected multiple time of transaction from my credit card.

            Please clear this transaction clarification the first transaction happened and
            13 august 2017
            Reference number is
            046316
            And another transaction happened at
            19 august that reference number is 046316

            Regards
            Balveer singh
            [protected]
            Oct 7, 2017
            Complaint marked as Resolved 
            Ibibo Group / Goibibo customer support has been notified about the posted complaint.
            Verified Support
            Aug 23, 2017
            Ibibo Group / Goibibo Customer Care's response
            Dear Balveer,

            Greetings from goibibo

            Thank you for being our valued customer.

            Please be informed that we have tried calling you on your number [protected] but the call went unanswered.

            We are unable to locate any booking with the email Id, phone number.

            We request you to share the booking id with us so that we can investigate.

            We hope that if there’s anything else we can do for you, you won’t hesitate to let us know.

            Thanks and regards,
            Piyush Sood
            Customer Delight
            Contact:[protected]
            Verified Support
            Aug 25, 2017
            Ibibo Group / Goibibo Customer Care's response
            Dear Balveer,

            Greetings from goibibo

            Thank you for being our valued customer.

            Please be informed that we have tried calling you on your number [protected] but the call went unanswered.

            We are unable to locate any booking with the email Id, phone number.

            We request you to share the booking id with us so that we can investigate.

            We hope that if there’s anything else we can do for you, you won’t hesitate to let us know.

            Thanks and regards,
            Piyush Sood
            Customer Delight
            Contact:[protected]
            Verified Support
            Aug 26, 2017
            Ibibo Group / Goibibo Customer Care's response
            Dear Balveer,

            Greetings from goibibo

            As we did not hear from your end since 72 Hours, we will be forced to close the issue/ticket.

            Thanks and regards,
            Piyush Sood
            Customer Delight
            Contact:[protected]
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              A
              ashwin1502
              from Bengaluru, Karnataka
              Aug 23, 2017
              Resolved
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              Resolved

              I cancelled booking htl7jhyec which was of amount 43000+ and initially goibibo refunded 9700+ amount which is part of my initial cancellation for 1 day and post that i cancelled whole booking and their call center confirmed i'll get full refund through mail of amount 34080. The company send a mail on 31st july informing amount 34080 will be refunded in 5-14 working days but still they have not initiated refund. Whenever i called their helpdesk they informed me they'll arrange a callback in 1hr from refund team but i never got any call. I have to make my credit card payment and it'll have late payment fees charges if the amount is not settled. Kindly help
              Sep 27, 2017
              Complaint marked as Resolved 
              Ibibo Group / Goibibo customer support has been notified about the posted complaint.
              Verified Support
              Aug 23, 2017
              Ibibo Group / Goibibo Customer Care's response
              Hi Ashwin,

              Greetings from Goibibo

              This mail is with regards to your raised concern. We tried but we are unable to find the booking which you have shared with us. Hence, we would request you to please confirm the Booking Id/details so that we can assist you further.

              We await your response.

              Thanks & Regards,
              Parul Yadav
              Customer Delight
              Contact:[protected]
              Verified Support
              Aug 25, 2017
              Ibibo Group / Goibibo Customer Care's response
              Hi Ashwin,

              Greetings from Goibibo

              We would request you to please confirm the Booking Id/details so that we can assist you further.

              We await your response.

              Thanks & Regards,
              Parul Yadav
              Customer Delight
              Contact:[protected]
              Verified Support
              Aug 27, 2017
              Ibibo Group / Goibibo Customer Care's response
              Hi Ashwin,

              Greetings from Goibibo

              This is in reference to your query.

              We are awaiting further details / acknowledgement from your end.

              Since we haven't received any revert so far, we are constrained to mark the ticket as resolved for now. However, you may write back to us at any point of time with the requested information and we shall be glad to assist you further.

              Thanks & Regards,
              Parul Yadav
              Customer Delight
              Contact:[protected]
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                A
                arungeorge
                from Bengaluru, Karnataka
                Aug 19, 2017
                Resolved
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                Resolved

                Website: Ibibo

                Yesterday on 18.08.2017, i tried to book flight tickets up and down dubai from kochi. The amount was rs 39994/-account was debited and credited to ibibo web limited through net banking, thereafter no confirmation from ibibo.
                Account no-[protected]
                Bank - union bank of india
                Ifsc code-ubin0552313
                Name-arun george
                [protected]
                Please refund my amount at the earliest
                Sep 23, 2017
                Complaint marked as Resolved 
                Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                Verified Support
                Aug 19, 2017
                Ibibo Group / Goibibo Customer Care's response
                Hi Mr. George,

                Greetings from Goibibo.

                Please share the registered email id with us, which you use while making the booking.

                Awaiting response.

                Warm Regards,
                Puneet Ratanpal
                Sr. Executive Customer Delight
                Contact:[protected]
                Verified Support
                Aug 20, 2017
                Ibibo Group / Goibibo Customer Care's response
                Hi Mr. George,

                Greetings from Goibibo.

                We tried to contact you several times on [protected] however the number was not reachable.

                Please share the registered email id with us, which you use while making the booking.

                Awaiting response.

                Warm Regards,
                Puneet Ratanpal
                Sr. Executive Customer Delight
                Contact:[protected]
                Verified Support
                Aug 21, 2017
                Ibibo Group / Goibibo Customer Care's response
                Hi Mr. George,

                Greetings from Goibibo.

                We tried to contact you several times on [protected] however the number was not reachable.

                Please share the registered email id with us, which you use while making the booking.

                We have not received any revert from you hence we are closing the ticket, if you have any concern than write us back on same mail and the case would be reopen.

                Warm Regards,
                Puneet Ratanpal
                Sr. Executive Customer Delight
                Contact:[protected]
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                  R
                  Rakesh Jonnala
                  from Hyderabad, Telangana
                  Aug 18, 2017
                  Resolved
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                  Resolved

                  I tried to book a ticket from goibibo site and the money got deducted from my card and they said booking is under process and will confirm booking in 30 min. After 90 min an executive calls and says sorry sir tickets are full in that flight and asked me to pay the difference amount of the alternative flight i asked.. And finally as mine was business trip they canceled my booking and initiated refund. Because of them i paid almost 4k more.. Don't ever book from goibibo and loose your money..
                  Sep 23, 2017
                  Complaint marked as Resolved 
                  Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 19, 2017
                  Ibibo Group / Goibibo Customer Care's response
                  Dear Customer,

                  Greetings from Goibibo!

                  This email is in reference to your above concern.

                  Thank you for writing us and sharing your valuable feedback.

                  Please be informed that we request you share the booking id so that we can investigate further.

                  Please advise if you would require any assistance with us.

                  Regards,
                  Jagpreet Singh
                  Customer Delight Goibibo
                  Contact:[protected]
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                    R
                    rockyashwi
                    from Bengaluru, Karnataka
                    Aug 18, 2017
                    Resolved
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                    Resolved

                    mail

                    Address: Mysore, Karnataka, 570023

                    Hello sir, it's very important and emergency, i was using [protected]@ibibo.com and same was given to aadhar card, i was neglected aadhar and lost acknowledgment receipt, now i do not have receipt, enrollment id and also i do not have that old ph#, now only option is they are sending otp to [protected]@ibibo.com, please check and forward the mail....
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                    S
                    santosh angadi
                    from Bengaluru, Karnataka
                    Aug 17, 2017
                    Resolved
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                    Resolved

                    Address: Bangalore, Karnataka, 560048
                    Website: IBIBO GROUP

                    I am santosh from karnataka bangalore 560048
                    I am not purchase 25.07.2017 and 27.07.2017 this two days i am not any thing purchase but your debited my amount of 25.07.2017 rs 810 and 27.07.2017 rs 800 please creadit my amount. Ref[protected] & 74056637149714778216957

                    Bank details
                    Santosh i a
                    Icici bank itpl bangalore
                    A/c no.[protected]
                    Mob [protected]
                    Sep 19, 2017
                    Complaint marked as Resolved 
                    Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 17, 2017
                    Ibibo Group / Goibibo Customer Care's response
                    Hi Santosh,

                    Greeting from Goibibo.

                    Please share your bank statement with us in PDF format, so we can investigate it further.

                    Awaiting response.
                    Warm Regards,
                    Puneet Ratanpal
                    Sr. Executive Customer Delight
                    Contact:[protected]
                    Verified Support
                    Aug 18, 2017
                    Ibibo Group / Goibibo Customer Care's response
                    Hi Santosh,

                    Greeting from Goibibo.

                    Please share your bank statement with us in PDF format, so we can investigate it further.

                    Awaiting response.

                    Warm Regards,
                    Puneet Ratanpal
                    Sr. Executive Customer Delight
                    Contact:[protected]
                    Verified Support
                    Aug 19, 2017
                    Ibibo Group / Goibibo Customer Care's response
                    Hi Santosh,

                    Greeting from Goibibo.

                    Please share your bank statement with us in PDF format, so we can investigate it further.

                    We have not received any revert from you hence we are closing the ticket, if you have any concern than write us back on same mail and the case would be reopen.We have not received any revert from you hence we are closing the ticket, if you have any concern than write us back on same mail and the case would be reopen.

                    Warm Regards,
                    Puneet Ratanpal
                    Sr. Executive Customer Delight
                    Contact:[protected]
                    Hello,

                    I have not ordered done any online transaction, but still amount is deducted from my account on July14th 2017. I appreciate if you refund my amount.
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                      N
                      Nancy Sindhwani
                      from Delhi, Delhi
                      Aug 16, 2017
                      Resolved
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                      Resolved

                      Address: New Delhi, Delhi

                      Hi,
                      I booked blue pearl hotel from goibibo for 12 august to 15 august. All i booked was standard room where it was nowhere mentioned that the room is not ac.

                      After reaching hotel i got to know that the room i have booked is without ac. Called goibibo but got no support and ultimately had to pay 1000rs extra for ac.

                      Kindly note: in goibibo, in hotel blue pearl it is not mentioned in any room that the room is ac. Not even in deluxe room.
                      Sep 16, 2017
                      Complaint marked as Resolved 
                      Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 16, 2017
                      Ibibo Group / Goibibo Customer Care's response
                      Dear Nancy,

                      Greetings from Goibibo!

                      We tried to locate the booking id in question, however unable to retrieve any booking information on complaint you raised.

                      We request you to share the booking id along with the e-mail address and contact number used at the time of booking to validate the issue of room booked with A/C and share the information.

                      Awaiting your response.

                      Thanks and Regards,
                      Kawalpreet Kaur Chadha
                      Customer Disputes
                      [protected]
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                        R
                        Rishita Nath
                        from Pune, Maharashtra
                        Aug 14, 2017
                        Resolved
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                        Resolved

                        Website: www.goibibo.com

                        Hi,

                        I have not booked the ticket for Mumbai to Bhopal flight on 31 August 2017 for Jet Airways, 5:55 am. Instead I was booking it for 31 August 2017 19:40 pm for Air India flight from Mumbai to Bhopal. I have no clue why goibibo confirmed the ticket for 5:55 am.

                        Also, I raised a complaint for the same but did not receive a positive response.
                        Please find below the ticket number of my complaint:
                        https://support.goibibo.com/support/tickets/13816885

                        I was compelled to cancel the ticket because you guys did not leave any other option for me since I was provided with a booked ticket which was never booked by me. Instead I have always searched for the Air India flight at 19:40 pm and have booked the same.

                        As per the ticket the amount was no amount mentioned as a non refundable amount.

                        I have been charged for the ticket that I have not booked.
                        Please find attached the screen shot of ticket which no where mentions about the non refundable portion of the ticket fare.
                        Please look into the matter and provide me a better solution and refund the amount (Go cash amount+ Go cash plus amount+ Rd.2, 649) that Goibibo has charged without me being at no fault.

                        Thanks and Regards,
                        Rishita Nath
                        Sep 19, 2017
                        Complaint marked as Resolved 
                        Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 15, 2017
                        Ibibo Group / Goibibo Customer Care's response
                        Hi Rishita,

                        Greetings from Goibibo

                        This email is in reference to your booking ID TUAQBMPSQ.

                        Please be informed that we are working on your concern and request you to allow us time for next 24 hours to investigate.

                        Please advise if you would require any assistance with us.

                        Regards,
                        Jagpreet Singh
                        Customer Delight Goibibo
                        Contact:[protected]
                        Verified Support
                        Aug 15, 2017
                        Ibibo Group / Goibibo Customer Care's response
                        Hi Rishita,

                        Greetings from Goibibo

                        This email is in reference to your booking ID TUAQBMPSQ.

                        Please be informed that we have investigated that on the real time basis you selected the Jet Airways flight. The same booking was confirmed and below are the logs available for your reference.

                        travelibibo[protected]:52:49, 451 travelLogger INFO flight UNKNOWN submitForm <QueryDict: {u'hiddenPrice': [u'3208'], u'hiddenBaseFare': [u'7a8'], u'c
                        ode': [u''], u'adultlastname1': [u'Nath'], u'pincode': [u'000000'], u'strUserTrackIndex': [u'[]'], u'country_code': [u'+91'], u'adultmiddlename1': [u''], u'bookingdata'
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                        "title":"Oriental Bank of Commerce", "disabled":false, "up_status":1, "key":"OBCB", "msg":"", "img_url":"http:\/\/ibiboryde-production.s3.amazonaws.com\/gocars\/wallet.p
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                        amazonaws.com\/gocars\/wallet.png"}], "form":"netbanking_details", "title":"Netbanking", "disabled":false, "display_info":"Please use this option only if you remember you
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                        l status", "splitduration":"1h 30m", "farerule":"", "card_type":"CASH", "CabinClass":"Economy", "pricingmethod":"Guaranteed", "airline":"Jet Airways", "time":"90", "depdate":"2
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                        me":"", "vendor":"", "chunk_key":"go5000_promo_popup", "promo_type":"DEAL", "value":"Free shopping worth Rs.5000", "key":"GO5000"}], "offer_key":"nopromo"}'], u'avoiddupe': [
                        u''], u'adultchoose1': [u'3'], u'address': [u'ibibo Web Private Limited, 4th Floor, Pearl Towers, Plot No 51, Sector 32, Gurgaon, Haryana-122002.'], u'checkvarification
                        ': [u'on'], u'intUserTrackIndex': [u'[]'], u'is_multi_airline': [u''], u'meals_baggage': [u''], u'adultfirstname1': [u'Rishita'], u'amountCr': [u'lk5X0A=='], u'mobile':
                        [u'[protected]'], u'country': [u'India'], u'non_vested_gocash': [u'0'], u'gstdata': [u'{"fl":"android", "profile":"personal", "v":"flight", "userid":"450061"}'], u'udf3':
                        [u''], u'ccd': [u'+91']}> flight.views.submitForm cb6048f24e1aa0e780ab351f97891395::GOSEP::123.236.167.141 goibiboweb04.prod.goibibo.com

                        We also request you to check your E-ticket in which the cancellation charges are mentioned by the Airlines. Since the cancellation charges are more than the ticket cost we regret that no refund is applicable on your booking. Both the screen shots are attached for your reference, we hope this resolves your concern.

                        Please advise if you would require any assistance with us.

                        Regards,
                        Jagpreet Singh
                        Customer Delight Goibibo
                        Contact:[protected]

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                          U
                          umeshkc
                          from Bengaluru, Karnataka
                          Aug 13, 2017
                          Resolved
                          Report
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                          Resolved

                          Address: Bangalore, Karnataka, 560079

                          Hi my name is umesha kc, i booked an hotel room on date 13/08/2017 with an booking id htlqusc966. While transaction it is showing 952 rd but in my account you people deducted 1184 rs. Please justify that transaction details... My booking id is htlqusc966 booked on 13/08/2017.
                          I hope u people are going to solve this issue.
                          You deducted extra 132 rs... Please justify
                          Sep 20, 2017
                          Complaint marked as Resolved 
                          Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 14, 2017
                          Ibibo Group / Goibibo Customer Care's response
                          Hi Umesha

                          Greetings from Goibibo.com !!

                          This e-mail is in regards to your reservation, booking id (HTLQUSC966).

                          We have checked on this and would like to advise you that same got booked which was shown on website and you agreed on same, even OTP send to user is also for same amount and same was shown on final page of payment gateway.

                          If you claim that amount of 952/- was shown to you at the time of booking. We request you to kindly share screenshot supporting your claim, so that we can take this forward accordingly.

                          However, as if now no refund applicable on booking as same got booked which was agreed and selected by user online at the time of booking.

                          Hope this answers your concern, thank you for writing to us.

                          Warm Regards,
                          Akash Sharma
                          Customer Dispute Team

                          Landline no:[protected]
                          IBIBO GROUP Pvt Ltd. | 5th Floor, Good earth City Centre | Sector 50 | Gurgaon, Haryana-122018 | India
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                            H
                            Hitesh Dhingra
                            from Delhi, Delhi
                            Aug 13, 2017
                            Resolved
                            Report
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                            Resolved

                            Dear sir,
                            I have booked two room of royal suit at jaipur darbar. First of all they were not the royal suit, normal room has been given to us. We have booked 2room for 6 adults and 2 children. But when we reached here we were given two normal room with two double bed. How it can be possible that 6adult and 2 children can sleep on two double bed. Further, extensions were not working. All the bed sheets pillow were so dirty i can't even explain you. We have booked the package with breakfast and whenever we say for breakfast they us to say abhi toh subji and milk aya he nhi.
                            There was no bath tub even.. What type of royal suite was this. Kindly explain me in detail. Even tv was not working. He bought a breakfast which was looking like that it was baked in night. The whole experience was worst.
                            Regards
                            Hitesh
                            [protected]
                            Sep 24, 2017
                            Complaint marked as Resolved 
                            Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 13, 2017
                            Ibibo Group / Goibibo Customer Care's response
                            Hi Hitesh,

                            Greetings for the day!

                            Thank you for writing us and we do apologise for the inconvenience caused to you.

                            We tried calling you, however, no response.

                            We would request you to kindly share the booking id so that we can check and also share the hotel pics if you have.

                            Thanks & Regards
                            Harjot Singh
                            Go Care Team Goibibo
                            Phone:[protected]
                            Aug 13, 2017
                            Updated by Hitesh Dhingra
                            Dear Mr.Harjot Singh,

                            This is for your kind information that no call has been received...Only a fake call from number [protected] is received in which Mr.Abhishek was asking for a debit/credit card details with a CVV card.Please let me know are we fool over here for giving are card details for refund.Is your site not secured. I would be taking a very serious action against this mobile number along with a action against GOIBIBO for giving us a horrible/dirty royal suit room.
                            Verified Support
                            Aug 13, 2017
                            Ibibo Group / Goibibo Customer Care's response
                            Hi Hitesh,

                            Greetings for the day!

                            Thank you for writing us and we do apologise for the inconvenience caused to you.

                            Please note that we called you however no one answered the call.

                            Please share your booking id so that we can check.

                            Thanks & Regards
                            Harjot Singh
                            Go Care Team Goibibo
                            Phone:[protected]
                            Aug 13, 2017
                            Updated by Hitesh Dhingra
                            No body called me.
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                              Z
                              Zuveria
                              from Deulgaon Raja, Maharashtra
                              Aug 9, 2017
                              Resolved
                              Report
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                              Resolved

                              I had complained regarding non-recept
                              Of my air-asia ticket in my email-id
                              My pnr-zingxs
                              Bangalor-goa
                              Dot:09/08/2017
                              I had not yet recd any response from
                              Goibibio
                              I think they least bothered to response
                              To their clients complain
                              I got msg from goibibio that u r complain is short and short complain r not resolved
                              U have to write lengthy complains consisiting of 350 words
                              Is it not funny
                              Is it necessary to write lengthy complains
                              A matter cannot be explained in short
                              They irritate a sufferer further
                              With such msg
                              With regrets
                              Abdul latif
                              Sep 9, 2017
                              Complaint marked as Resolved 
                              Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 09, 2017
                              Ibibo Group / Goibibo Customer Care's response
                              Dear Mr.Latif,

                              Greetings from Goibibo!!

                              Thank you for being our valued customer. We are grateful for the pleasure of serving you and meeting your travel needs.

                              Email is in regards to your query for the booking reference number # NAKZINGXS.

                              Please find the e-ticket attached below :

                              Booking details
                              Flight details
                              Depart BLR - GOI
                              I5 1328
                              Bengaluru (BLR)
                              Bengaluru International Airport (BLR)
                              09 Aug 2017, 2040 PM (8:40 PM)
                              Goa (GOI)
                              Goa International Airport (GOI)
                              09 Aug 2017, 2200 PM (10:00 PM)
                              Guest Details
                              Guest 1 : ABDUL LATIF
                              Guest 2 : IMROJA LATIF
                              Guest 3 : SANA LATIF
                              Guest 4 : AFSHA LATIF
                              Contact Details
                              ABDUL LATIF

                              Address :
                              ibibo Web Private Limited, 4th Floor
                              Pearl Towers
                              Gurgaon, 000000
                              India

                              Business phone :
                              Mobile phone : 0

                              Email : [protected]@gmail.com
                              Details
                              BLR - GOI Total
                              Fare price 3, 544 INR 3, 544 INR
                              Fare fees and taxes 2, 448 INR 2, 448 INR
                              Auto Seat Assignment 0 INR
                              Auto Seat Assignment 0 INR
                              Auto Seat Assignment 0 INR
                              Auto Seat Assignment 0 INR 0 INR
                              Total amount 5, 992 INR
                              Payment
                              Agency Credit - CONFIRMED
                              OTAINIBIBN5, 992 INR


                              We hope that your query is resolved now.

                              Thanks and regards,
                              Piyush Sood
                              Customer Disputes
                              Contact:[protected]
                              Verified Support
                              Aug 09, 2017
                              Ibibo Group / Goibibo Customer Care's response
                              Dear Mr.Latif,

                              Greetings from Goibibo!!

                              Thank you for being our valued customer. We are grateful for the pleasure of serving you and meeting your travel needs.

                              Email is in regards to your query for the booking reference number # NAKZINGXS.

                              Please find the e-ticket attached below :

                              We hope that your query is resolved now.

                              Thanks and regards,
                              Piyush Sood
                              Customer Disputes
                              Contact:[protected]

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                                A
                                Abhishek Bhesania
                                from Mumbai, Maharashtra
                                Aug 7, 2017
                                Resolved
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                                Resolved

                                I had a booking in mahadev travels from kanpur on 7/8/17 at 11.00 pm
                                1 the bus gets cancelled without prior notification
                                2 after providing providing compensation bus service, the location of collection was fast from what was mentioned by you guys
                                3 booked sears were allocated to other passengers in that bus on cash basis and i along with few other passengers were given the seats in the last row.
                                I request you to please verify the authenticity of the services before taking their services on your website.. Such local buses do not follow internet protocol.
                                Please do not let it happen again with any other person
                                Sep 22, 2017
                                Complaint marked as Resolved 
                                Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 08, 2017
                                Ibibo Group / Goibibo Customer Care's response
                                Dear Abhishekh,

                                Greetings from Goibibo!!

                                We request you to kindly share the booking id or the email address which you have used at the time of booking in order to check and provide you better resolution.

                                Thanks and Regards
                                Tushar Kaushik
                                Go Care Team
                                Verified Support
                                Aug 09, 2017
                                Ibibo Group / Goibibo Customer Care's response
                                Dear Abhishekh,

                                Greetings from Goibibo!!

                                We are waiting for your revert, We request you to kindly share the booking id or the email address which you have used at the time of booking in order to check and provide you better resolution.

                                Thanks and Regards
                                Tushar Kaushik
                                Go Care Team
                                Verified Support
                                Aug 10, 2017
                                Ibibo Group / Goibibo Customer Care's response
                                Dear Abhishekh,

                                Greetings from Goibibo!!

                                As we have not received any revert, we are closing this query, please let us know for further queries.

                                Thanks and Regards
                                Tushar Kaushik
                                Go Care Team
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                                  B
                                  Bhishm khatri
                                  from Noida, Uttar Pradesh
                                  Aug 6, 2017
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                                  Website: www.goibibo.com

                                  Sir
                                  My name is bhishm khatri my number is [protected] and my email id is [protected]@gmail.com... I booked a cab from delhi to jaipur with all amount i have in my bank account that is rs1016 and the driver cancelled it at the last moment then i called customer care number but the supervisor cut the call... Now i do not have any money to survive in delhi and the refund will come in 5-7days because of goibibo mistake... So what should i do now? I told the supervisor that i will go in consumer court but he didn't take it serusly... So i hope you will help me as soon as possible because i cnt do anything in delhi where i dnt know anyone and cnt survive because i dnt have any money now... I will wait for goibibo to help me as soon as possible

                                  Bhishm khatri
                                  Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                                  Still my problem is not resolved by goibibo
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                                    Z
                                    Zuveria
                                    from Deulgaon Raja, Maharashtra
                                    Aug 5, 2017
                                    Resolved
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                                    Resolved

                                    I had booked tickets force persons on 25th july to travel
                                    Bangalore-goa on 9th aug
                                    Of air asia
                                    My pnr no is zingxs
                                    I have not recd ticket in my mail id
                                    I only recd sms in my cell no of pnr nos
                                    I find it to take print out of my ticket
                                    This has happened with him second time
                                    I am very much dissapointed with ur service
                                    And won't recommend anybody to book tickets thru goibibio
                                    With regrets
                                    Abdul latif
                                    Sep 5, 2017
                                    Complaint marked as Resolved 
                                    Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 05, 2017
                                    Ibibo Group / Goibibo Customer Care's response
                                    Dear Zuveria,

                                    Greetings from goibibo.com!!!

                                    This is in reference to your query regarding the booking confirmation.

                                    We would like to inform you that your ticket for travel commencing on 9th Aug 17 is confirmed and the ticket details have been mailed to your email ID registered with us.

                                    Please find the E ticket with PDF Format

                                    For further queries feel free to write us.

                                    Thanks & Regards
                                    Meenu Lal
                                    Go Care Team Goibibo
                                    Phone:[protected]
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