Ibibo Group / Goibibo Complaints & Reviews

Sep 14, 2017

Ibibo Group / Goibibo Customer Care's response Dear Customer,

Greetings from Goibibo!!

We request you to kindly share the booking id in order to check and provide you better resolution.

Thanks and Regards
Tushar Kaushik
Customer Delight.

Sep 14, 2017

Ibibo Group / Goibibo Customer Care's response Dear Customer,

Greetings from Goibibo!!

We are waiting for your revert, We request you to kindly share the booking id in order to check and provide you better resolution.

Thanks and Regards
Tushar Kaushik
Customer Delight.

Sep 14, 2017

Ibibo Group / Goibibo Customer Care's response Dear Customer,

Greetings from Goibibo!!

As we have not received any revert, we are closing this query, please let us know for further queries.

Thanks and Regards
Tushar Kaushik
Customer Delight.

Sep 14, 2017

Ibibo Group / Goibibo Customer Care's response Dear Mr Hasmi,

Greetings from goibibo!!

Please be informed that goibibo doesn't deal in visa and we always suggest our passengers to contact airlines for visa and terminal information, here in your case you, user has itself selected the different airlines option on the website.

We are closing this query as the issue has been resolved, please let us know for further queries.

Thanks and Regards
Tushar Kaushik
Customer delight.

Sep 15, 2017

Ibibo Group / Goibibo Customer Care's response Dear Santosh,

Greetings from goibibo.

Thank you for being our valued customer.

Email is in regards to your query for the booking reference number # T6ES98GTV.

Please be informed that we have raised your issue. we assure you that we are working on its priority.

The agent with whom you spoke earlier for refund, requested you to wait for 5-14 working days.

We request you to wait and we will keep you posted.

Thanks and regards,
Piyush Sood
Customer Delight
Contact:[protected]

Sep 15, 2017

Ibibo Group / Goibibo Customer Care's response Dear Santosh,

Greetings from goibibo.

Thank you for being our valued customer.

Email is in regards to your query for the booking reference number # T6ES98GTV.

Please be informed that the refund has been processed from our side.

Bank reference number:[protected]

Refund Amount: INR 2512.00

We are glad that your query is resolved.

Thanks and regards,
Piyush Sood
Customer Delight
Contact:[protected]

Sep 05, 2017

Ibibo Group / Goibibo Customer Care's response Hi Achal,

Greetings from Goibibo,

Kindly be advised that we have already received the payment against the said booking and your booking stands confirmed with us.

We have already forwarded the confirmed e-ticket to your registered email ID kaushal.[protected]@gmail.com.

Regards
Akshat
GoCare Team

Sep 05, 2017

Ibibo Group / Goibibo Customer Care's response Dear Mr Jain,

Greetings from goibibo!!

Please share the booking reference id or contact number in order to provide you better resolution.

Thanks and Regards
Tushar Kaushik
Customer Delight.

Sep 07, 2017

Ibibo Group / Goibibo Customer Care's response Dear Mr Jain,

Greetings from goibibo!!

We are waiting for your revert, please share the booking reference id or contact number in order to provide you better resolution.

Thanks and Regards
Tushar Kaushik
Customer Delight.

Sep 07, 2017

Ibibo Group / Goibibo Customer Care's response Dear Mr Jain,

Greetings from goibibo!!

As we have not received any response, we are closing this query.

Please let us know for further queries.

Thanks and Regards
Tushar Kaushik
Customer Delight.

Aug 29, 2017

Ibibo Group / Goibibo Customer Care's response Hi Mr. Lamsar,

Greetings from Goibibo!!.

This mail is in regards to your Booking ID: HDHP7

We have raised your issue with the relevant team. We assure you that we are working on it priority, as soon as we have an update we will get in touch with you on priority.

We appreciate your patience and cooperation, for further assistance feel free to write us.

Thanks and Regards,
Meenu Lal
Customer Delight Team
[protected]

Sep 08, 2017

Ibibo Group / Goibibo Customer Care's response Hi Mr. Lamsar,

Greetings from Goibibo!!.

This email is in regards to your Booking ID: HDHP7.

We do apologize for the inconvenience caused.

We are pleased to inform you that the UDF refund has been initiated from our end and must reflect in the respective account within 5-14 working days (excluding Saturdays, Sundays and National Holidays), from the date of refund success.

We will share refund screenshot soon, once refund gets uploaded on payment gateway.

Thanks and Regards,
Meenu Lal
Customer Delight Team
[protected]

Sep 14, 2017

Ibibo Group / Goibibo Customer Care's response Hi Mr. Lamsar,

Greetings from Goibibo

This email is in regards to your Booking ID: HDHP7.

We do apologize for the inconvenience caused.

Please find below the refund screenshot for your reference, the refund must reflect in the respective account within 5-14 working days (excluding Saturdays, Sundays and National Holidays), from the date of refund success.

Please wait till the refund time-frame mentioned.

Please do not hesitate to contact us if you require any further information.

Thanks and Regards,
Meenu Lal
Customer Delight Team
[protected]

Aug 25, 2017

Ibibo Group / Goibibo Customer Care's response Abhi,

Greetings from Goibibo.com

This is in regards to your Booking id - HTLKKGWV7H

Please be informed that we'll investigate the same with the team and get back to you on high priority.

You are requested to wait for 2-4 hours, We'll get back to you as soon as possible.

We do apologize for the inconvenience caused to you.

Please feel free to write us back if you need further assistance.

Thanks & Regards
Chaman Luthra
Customer Delight Team, Goibibo
Landline[protected]

Aug 23, 2017

Ibibo Group / Goibibo Customer Care's response Hi Shoaib,

Greetings from Goibibo

This understand your raised concern and would request you to please share the booking Id so that we can assist you further in order to resolve your concern at your satisfaction.

We await your prompt response.

Thanks & Regards,
Parul Yadav
Customer Delight
Contact:[protected]

Aug 25, 2017

Ibibo Group / Goibibo Customer Care's response Hi Shoaib,

Greetings from Goibibo

Kindly share the booking Id so that we can assist you further in order to resolve your concern at your satisfaction.

We await your prompt response.

Thanks & Regards,
Parul Yadav
Customer Delight
Contact:[protected]

Aug 26, 2017

Ibibo Group / Goibibo Customer Care's response Hi Shoaib,

Greetings from Goibibo

This is in reference to your query.

We are awaiting further details / acknowledgement from your end.

Since we haven't received any revert so far, we are constrained to mark the ticket as resolved for now.

However, you may write back to us at any point of time with the requested information and we shall be glad to assist you further.

Thanks & Regards,
Parul Yadav
Customer Delight
Contact:[protected]

Aug 23, 2017

Ibibo Group / Goibibo Customer Care's response Dear Balveer,

Greetings from goibibo

Thank you for being our valued customer.

Please be informed that we have tried calling you on your number [protected] but the call went unanswered.

We are unable to locate any booking with the email Id, phone number.

We request you to share the booking id with us so that we can investigate.

We hope that if there’s anything else we can do for you, you won’t hesitate to let us know.

Thanks and regards,
Piyush Sood
Customer Delight
Contact:[protected]

Aug 25, 2017

Ibibo Group / Goibibo Customer Care's response Dear Balveer,

Greetings from goibibo

Thank you for being our valued customer.

Please be informed that we have tried calling you on your number [protected] but the call went unanswered.

We are unable to locate any booking with the email Id, phone number.

We request you to share the booking id with us so that we can investigate.

We hope that if there’s anything else we can do for you, you won’t hesitate to let us know.

Thanks and regards,
Piyush Sood
Customer Delight
Contact:[protected]

Aug 26, 2017

Ibibo Group / Goibibo Customer Care's response Dear Balveer,

Greetings from goibibo

As we did not hear from your end since 72 Hours, we will be forced to close the issue/ticket.

Thanks and regards,
Piyush Sood
Customer Delight
Contact:[protected]

Aug 23, 2017

Ibibo Group / Goibibo Customer Care's response Hi Ashwin,

Greetings from Goibibo

This mail is with regards to your raised concern. We tried but we are unable to find the booking which you have shared with us. Hence, we would request you to please confirm the Booking Id/details so that we can assist you further.

We await your response.

Thanks & Regards,
Parul Yadav
Customer Delight
Contact:[protected]

Aug 25, 2017

Ibibo Group / Goibibo Customer Care's response Hi Ashwin,

Greetings from Goibibo

We would request you to please confirm the Booking Id/details so that we can assist you further.

We await your response.

Thanks & Regards,
Parul Yadav
Customer Delight
Contact:[protected]

Aug 27, 2017

Ibibo Group / Goibibo Customer Care's response Hi Ashwin,

Greetings from Goibibo

This is in reference to your query.

We are awaiting further details / acknowledgement from your end.

Since we haven't received any revert so far, we are constrained to mark the ticket as resolved for now. However, you may write back to us at any point of time with the requested information and we shall be glad to assist you further.

Thanks & Regards,
Parul Yadav
Customer Delight
Contact:[protected]

Aug 19, 2017

Ibibo Group / Goibibo Customer Care's response Hi Mr. George,

Greetings from Goibibo.

Please share the registered email id with us, which you use while making the booking.

Awaiting response.

Warm Regards,
Puneet Ratanpal
Sr. Executive Customer Delight
Contact:[protected]

Aug 20, 2017

Ibibo Group / Goibibo Customer Care's response Hi Mr. George,

Greetings from Goibibo.

We tried to contact you several times on [protected] however the number was not reachable.

Please share the registered email id with us, which you use while making the booking.

Awaiting response.

Warm Regards,
Puneet Ratanpal
Sr. Executive Customer Delight
Contact:[protected]

Aug 21, 2017

Ibibo Group / Goibibo Customer Care's response Hi Mr. George,

Greetings from Goibibo.

We tried to contact you several times on [protected] however the number was not reachable.

Please share the registered email id with us, which you use while making the booking.

We have not received any revert from you hence we are closing the ticket, if you have any concern than write us back on same mail and the case would be reopen.

Warm Regards,
Puneet Ratanpal
Sr. Executive Customer Delight
Contact:[protected]

Aug 19, 2017

Ibibo Group / Goibibo Customer Care's response Dear Customer,

Greetings from Goibibo!

This email is in reference to your above concern.

Thank you for writing us and sharing your valuable feedback.

Please be informed that we request you share the booking id so that we can investigate further.

Please advise if you would require any assistance with us.

Regards,
Jagpreet Singh
Customer Delight Goibibo
Contact:[protected]

Aug 17, 2017

Ibibo Group / Goibibo Customer Care's response Hi Santosh,

Greeting from Goibibo.

Please share your bank statement with us in PDF format, so we can investigate it further.

Awaiting response.
Warm Regards,
Puneet Ratanpal
Sr. Executive Customer Delight
Contact:[protected]

Aug 18, 2017

Ibibo Group / Goibibo Customer Care's response Hi Santosh,

Greeting from Goibibo.

Please share your bank statement with us in PDF format, so we can investigate it further.

Awaiting response.

Warm Regards,
Puneet Ratanpal
Sr. Executive Customer Delight
Contact:[protected]

Aug 19, 2017

Ibibo Group / Goibibo Customer Care's response Hi Santosh,

Greeting from Goibibo.

Please share your bank statement with us in PDF format, so we can investigate it further.

We have not received any revert from you hence we are closing the ticket, if you have any concern than write us back on same mail and the case would be reopen.We have not received any revert from you hence we are closing the ticket, if you have any concern than write us back on same mail and the case would be reopen.

Warm Regards,
Puneet Ratanpal
Sr. Executive Customer Delight
Contact:[protected]

Aug 16, 2017

Ibibo Group / Goibibo Customer Care's response Dear Nancy,

Greetings from Goibibo!

We tried to locate the booking id in question, however unable to retrieve any booking information on complaint you raised.

We request you to share the booking id along with the e-mail address and contact number used at the time of booking to validate the issue of room booked with A/C and share the information.

Awaiting your response.

Thanks and Regards,
Kawalpreet Kaur Chadha
Customer Disputes
[protected]

Aug 15, 2017

Ibibo Group / Goibibo Customer Care's response Hi Rishita,

Greetings from Goibibo

This email is in reference to your booking ID TUAQBMPSQ.

Please be informed that we are working on your concern and request you to allow us time for next 24 hours to investigate.

Please advise if you would require any assistance with us.

Regards,
Jagpreet Singh
Customer Delight Goibibo
Contact:[protected]

Aug 15, 2017

Ibibo Group / Goibibo Customer Care's response Hi Rishita,

Greetings from Goibibo

This email is in reference to your booking ID TUAQBMPSQ.

Please be informed that we have investigated that on the real time basis you selected the Jet Airways flight. The same booking was confirmed and below are the logs available for your reference.

travelibibo[protected]:52:49, 451 travelLogger INFO flight UNKNOWN submitForm <QueryDict: {u'hiddenPrice': [u'3208'], u'hiddenBaseFare': [u'7a8'], u'c
ode': [u''], u'adultlastname1': [u'Nath'], u'pincode': [u'000000'], u'strUserTrackIndex': [u'[]'], u'country_code': [u'+91'], u'adultmiddlename1': [u''], u'bookingdata'
: [u'[{"origin":"BOM", "DepartureTime":"[protected]T05:55:00.000+05:30", "ibibopartner":"travelport", "Group":"0", "farebasis":"H2AT15A", "SegmentRef":"PyaLq2sB0BKAm+DBaJAAAA
==", "ccpayment":false, "deptime":"05:55", "farecalc_1":"BOM 9W BHO Q300 1660H2AT15A INR1960END", "flightcode":"7083", "FareInfoRef":"PyaLq2sB0BKAw+DBaJAAAA==", "Availability
DisplayType":"Fare Specific Fare Quote Unbooked", "ClassOfService":"H", "BasePrice":"INR1960", "duration":"1h 30m", "platingcarrier":"9W", "qtype":"fbs", "arrterminal":"", "fl
ightno":"7083", "AvailabilitySource":"S", "PricingSolution":{"TotalPrice":"INR2958", "ApproximateTotalPrice":"INR2958", "QuoteDate":"[protected]", "BasePrice":"INR1960", "Taxe
s":"INR998", "ApproximateTaxes":"INR998", "Key":"PyaLq2sB0BKAo+DBaJAAAA==", "Fees":"INR0", "ApproximateBasePrice":"INR1960"}, "IncludesVAT":"false", "destination":"BHO", "dept
erminal":"2", "BookingCode":"H", "stops":"0", "ApproximateTaxes":"INR998", "carrierid":"9W", "bookingclass":"H", "tickettype":"e", "Key":"PyaLq2sB0BKAq+DBaJAAAA==", "provider":
"1G", "refundable":"true", "ChangeOfPlane":"false", "rowbody":" ", "fare":{"travelportgrossamount":2958, "adultchangepenalty_1":3400, "totalbasefare":1960, "adultK3":127, "adul
tbasefare":1960, "totaltax":0, "adulttotalfare":2958, "totalfare":2958, "adultYR":125, "adultfuelsurcharge":450, "adulttaxes":998, "totalsurcharge":450, "totaludf":0, "adultdeve
lopmentfee":142, "servicetax":0, "discount":0, "adultpassengerservicefee":154, "transactionfee":0, "totalcommission":0}, "Distance":"409", "promotionText":"", "ApproximateTotal
Price":"INR2958", "segkey":"PyaLq2sB0BKAm+DBaJAAAA==", "warnings":"Refundable", "Code_1":"ADT", "ArrivalTime":"[protected]T07:25:00.000+05:30", "OperatingFlightNumber":"7083", "fare_info_1":[{"Origin":"BOM", "TaxAmount":"INR998.00", "EffectiveDate":"[protected]T19:51:00.000+05:30", "NotValidAfter":"[protected]", "FareBasis":"H2AT15A", "Destination"
:"BHO", "NotValidBefore":"[protected]", "Amount":"INR1960", "DepartureDate":"[protected]", "Key":"PyaLq2sB0BKAw+DBaJAAAA==", "fare_rule_1":{"ProviderCode":"1G", "FareInfoRef":"
PyaLq2sB0BKAw+DBaJAAAA==", "key":"6UUVoSldxwiX368xUDQxHMbKj3F8T9EyxsqPcXxP0TIjSPOlaHfQe5cuasWd6i8Dly5qxZ3qLwOXLmrFneovA5cuasWd6i8Dly5qxZ3qLwOXLmrFneovA7fYdaGe+\/6y1w3Vj
ODTYW6Tj5dXsljjfDPha7R7d0DGVCulqMwbpNZybsj0U79PWaZ+Ei9EL+umZN\/5jumiUiaWWdwS4Dg2ycsiOHFaFMf8hf6E18cRejGVqfCTByZWB94h9g5Aan28i7wqCwc8tX7qNbjwzJx7oo0sKBvhNXxa08C9vk4dL6P
kG8mZa81V5PwBShF29N4Sv4Xvb2u1Qx+\/he9va7VDH7+F729rtUMfv4Xvb2u1Qx8Qxibp\/OJehpo2LrM59tO1jp8ZENljzx72lVAJ3nO\/P6ZV8qtf57jMejM\/QSe\/5dQvOI4K0dQ5mNP1v78VEEEU"}, "Passe
ngerTypeCode":"ADT"}], "booking_info_1":[{"CabinClass":"Economy", "HostTokenRef":"PyaLq2sB0BKAp+DBaJAAAA==", "farebasis":"H2AT15A", "SegmentRef":"PyaLq2sB0BKAm+DBaJAAAA==",
"BookingCode":"H", "bookingclass":"H", "FareInfoRef":"PyaLq2sB0BKAw+DBaJAAAA=="}], "onwardflights":[], "seatingclass":"E", "fare_tax_1":{"K3":"INR127", "WO":"INR154", "YQ":"IN
R450", "YR":"INR125", "YM":"INR142"}, "HostTokenRef":"PyaLq2sB0BKAp+DBaJAAAA==", "fare_charges":[{"ProviderCode":"1G", "TotalPrice":"INR2958", "Key":"PyaLq2sB0BKAq+DBaJAAAA==
", "IncludesVAT":"false", "changepenalty_1":"INR3400.0", "Code_1":"ADT", "farecalc_1":"BOM 9W BHO Q300 1660H2AT15A INR1960END", "Taxes":"INR998", "ETicketability":"Yes", "fare
_info_1":[{"Origin":"BOM", "TaxAmount":"INR998.00", "EffectiveDate":"[protected]T19:51:00.000+05:30", "NotValidAfter":"[protected]", "FareBasis":"H2AT15A", "Destination":"BHO", "NotValidBefore":"[protected]", "Amount":"INR1960", "DepartureDate":"[protected]", "Key":"PyaLq2sB0BKAw+DBaJAAAA==", "fare_rule_1":{"ProviderCode":"1G", "FareInfoRef":"PyaLq2
sB0BKAw+DBaJAAAA==", "key":"6UUVoSldxwiX368xUDQxHMbKj3F8T9EyxsqPcXxP0TIjSPOlaHfQe5cuasWd6i8Dly5qxZ3qLwOXLmrFneovA5cuasWd6i8Dly5qxZ3qLwOXLmrFneovA7fYdaGe+\/6y1w3VjODTYW6
Tj5dXsljjfDPha7R7d0DGVCulqMwbpNZybsj0U79PWaZ+Ei9EL+umZN\/5jumiUiaWWdwS4Dg2ycsiOHFaFMf8hf6E18cRejGVqfCTByZWB94h9g5Aan28i7wqCwc8tX7qNbjwzJx7oo0sKBvhNXxa08C9vk4dL6PkG8mZa
81V5PwBShF29N4Sv4Xvb2u1Qx+\/he9va7VDH7+F729rtUMfv4Xvb2u1Qx8Qxibp\/OJehpo2LrM59tO1jp8ZENljzx72lVAJ3nO\/P6ZV8qtf57jMejM\/QSe\/5dQvOI4K0dQ5mNP1v78VEEEU"}, "PassengerTy
peCode":"ADT"}], "fare_tax_1":{"K3":"INR127", "WO":"INR154", "YQ":"INR450", "YR":"INR125", "YM":"INR142"}, "booking_info_1":[{"CabinClass":"Economy", "HostTokenRef":"PyaLq2sB0
BKAp+DBaJAAAA==", "farebasis":"H2AT15A", "SegmentRef":"PyaLq2sB0BKAm+DBaJAAAA==", "BookingCode":"H", "bookingclass":"H", "FareInfoRef":"PyaLq2sB0BKAw+DBaJAAAA=="}], "PricingM
ethod":"Guaranteed", "ApproximateTaxes":"INR998", "ApproximateTotalPrice":"INR2958", "BasePrice":"INR1960", "Refundable":"true", "PlatingCarrier":"9W", "ApproximateBasePrice"
:"INR1960", "LatestTicketingTime":"[protected]T23:59:00.000+05:30"}], "arrtime":"07:25", "eticketeligibility":"Yes", "operatingcarrier":"S2", "multicitysearch":"", "dotentativ
e":"true", "OptionalServicesIndicator":"false", "PolledAvailabilityOption":"O and D cache or polled status used with different local status", "splitduration":"1h 30m", "far
erule":"", "card_type":"CASH", "CabinClass":"Economy", "pricingmethod":"Guaranteed", "airline":"Jet Airways", "time":"90", "depdate":"[protected]t0555", "seatsavailable":"9999", "arrdate":"[protected]t0725", "TravelTime":"90", "latestticketingtime":"[protected]T23:59:00.000+05:30"}, {"leadcodes":"[\"4\"]", "gocash_breakup":[{"value":2958, "key":"Bo
oking amount"}, {"key_info":"You can only pay upto 2.0% of booking amount or Rs.750.0 (whichever is lower) using goCash.", "value":59, "key":"(Promo)goCash"}, {"value":500,
"key":"Non-Promotional"}, {"value":559, "key":"Total goCash"}], "partial":true, "kbb":"Yttz6w==", "lock":0, "ec":"lVFX", "bucket_gocash":500, "totalsurcharge":450, "passengercou
nt":"1", "non_vested_credits":500, "netpayable":3208, "active_leads":[{"text":"Convinence Charges.", "amount":250, "code":"LEADCONVVFSQ", "id":4, "name":"Convenience Fee"}, {"t
ext":"{\"header_text\":\"United India Insurance\", \"sub_text\":\"Secure your trip @ Rs. 249\/- per traveller\", \"message\":\"4000+ traveller on Goibibo take
insurance daily\", \"transition_message\":\"Insurance Added\", \"tag\":\"Recommended\", \"footer_text\":\"Insurance is only valid for Indian Citizens from 3 m
onths to 70 years of age.\", \"view_benefits\":\"View benefits for domestic insurance\", \"tnc_url\":\"http:\/\/mdb.ibcdn.com\/47mlmfraa10rdc4cqpq1fv8s004j.pdf
\", \"view_benefits_url\":\"https:\/\/www.goibibo.com\/common\/getchunkcontent\/?key=insurance-benefits-domestic\", \"view_benefits_chunk_key\":\"insurance-b
enefits-domestic\", \"benefits\":[{\"name\":\"Trip Cancellation\", \"value\":\"25, 000\", \"icon\":\"ins-sprite ins-trip\"}, {\"name\":\"Baggage Loss\", \
"value\":\"20, 000\", \"icon\":\"ins-sprite ins-trip\"}, {\"name\":\"Medical Emergency\", \"value\":\"2, 00, 000\", \"icon\":\"ins-sprite ins-trip\"}]}", "am
ount":0, "code":"LEADCOVEJQEZ", "id":37, "name":"Assistance & Insurance"}], "vested_gocash":59, "message":"You can only pay upto 2.0% of booking amount or Rs.750.0 (whicheve
r is lower) using goCash. GoCash is calculated on Booking Amount excluding convenience fee and insurance.", "k":"lk5X0A==", "repriceloss":0, "tokenec":"bda1723241c0e6e8893
8f15ddf0da203", "non_vested_gocash_org":0, "max_gocash":559, "is_cashgocash_combined_offer":0, "limit_exceeded":false, "cashtype":"cash", "lead_message":"Calculation Done", "e
mail":"rishita.[protected]@gmail.com", "isfamilyfare":false, "promocode":"", "totalbasefare":1960, "leadcode":"", "totalfare":3208, "goibibofee":0, "discount":0, "transactionfee":0, "
leaddiscount":250, "otp":false, "mealfee":0, "non_vested_credits_org":0, "gocashpromocode":"FLTGOCASHEARN", "premiermiles":0, "fuelsurcharge":0, "kb":"lFVdyA==", "credits":"Tru
e", "mobile":"", "check_gocash_by_default":true, "non_vested_gocash":500, "sku_details":{"sku":"default", "valid_till":0, "container_id":"goibibo#dom-flight#flvr_and#9W#9W", "
gravity":750, "duration":24, "velocity":2, "percentage":2, "_id":"goibibo#dom-flight#flvr_and#9W#default", "other_data":{}}, "vested_credits":3000, "total_credits":3500, "dob":
false, "seatfee":0, "leadlist":[{"ticketflag":"True", "nopopupflag":"True", "code":"LEADCONVVFSQ", "leadobj":"Convenience Fee", "leadamount":250, "lead_message":"Calculation D
one", "productid":""}], "bucket_credits":500, "promo_message":"Congrats!! Gocash amount 300 will be credited to your gocash account", "baggagefee":0, "totalDiscountAmount":0, "promodiscount":0, "errmsg":"success"}]'], u'querydata': [u'##air-BOM-BHO[protected]E'], u'credits_amount': [u'559'], u'city': [u'Mumbai'], u'go_pn': [u'1'], u'gu
est': [u'guest'], u'leadcodelist': [u'["4"]'], u'state': [u'India'], u'landline': [u'0'], u'email': [u'rishita.[protected]@gmail.com'], u'hiddenudf5': [u'true'], u'hiddenudf4
': [u''], u'firstname': [u'Rishita'], u'lastname': [u'Nath'], u'faredict': [u'{"paas_pay_modes":{"otp_verification_required_for_intl_card":"false", "global_one_click_che
ckout_enabled":true, "flavour":"android", "methods":[{"form":"card_details", "title":"Credit Card", "disabled":false, "display_info":"", "key":"CC", "msg":""}, {"form":"card_de
tails", "title":"Debit Card", "disabled":false, "display_info":"", "key":"DC", "msg":""}, {"codes":[{"title":"Kotak Mahindra Bank", "disabled":false, "up_status":1, "key":"162B", "msg":"", "img_url":"https:\/\/gos3.ibcdn.com\/kotak-[protected].png"}, {"title":"State Bank of India", "disabled":false, "up_status":1, "key":"SBIB", "msg":"", "img_url":"
https:\/\/gos3.ibcdn.com\/sbi-[protected].png"}, {"title":"HDFC Bank", "disabled":false, "up_status":1, "key":"HDFB", "msg":"", "img_url":"https:\/\/gos3.ibcdn.com\/hdfc
-[protected].png"}, {"title":"ICICI Netbanking", "disabled":false, "up_status":1, "key":"ICIB", "msg":"", "img_url":"https:\/\/gos3.ibcdn.com\/icici-[protected].png"}, {"titl
e":"Citibank Netbanking", "disabled":false, "up_status":1, "key":"CITNB", "msg":"", "img_url":"https:\/\/gos3.ibcdn.com\/citibank-[protected].png"}, {"title":"AXIS Bank Net
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ingCarrier":"9W", "ApproximateBasePrice":"INR1960", "LatestTicketingTime":"[protected]T23:59:00.000+05:30"}], "arrtime":"07:25", "eticketeligibility":"Yes", "operatingcarrier
":"S2", "multicitysearch":"", "dotentative":"true", "OptionalServicesIndicator":"false", "PolledAvailabilityOption":"O and D cache or polled status used with different loca
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[protected]t0555", "seatsavailable":"9999", "arrdate":"[protected]t0725", "TravelTime":"90", "latestticketingtime":"[protected]T23:59:00.000+05:30"}], "active_offers":[{"bank_na
me":"", "vendor":"", "chunk_key":"go5000_promo_popup", "promo_type":"DEAL", "value":"Free shopping worth Rs.5000", "key":"GO5000"}], "offer_key":"nopromo"}'], u'avoiddupe': [
u''], u'adultchoose1': [u'3'], u'address': [u'ibibo Web Private Limited, 4th Floor, Pearl Towers, Plot No 51, Sector 32, Gurgaon, Haryana-122002.'], u'checkvarification
': [u'on'], u'intUserTrackIndex': [u'[]'], u'is_multi_airline': [u''], u'meals_baggage': [u''], u'adultfirstname1': [u'Rishita'], u'amountCr': [u'lk5X0A=='], u'mobile':
[u'[protected]'], u'country': [u'India'], u'non_vested_gocash': [u'0'], u'gstdata': [u'{"fl":"android", "profile":"personal", "v":"flight", "userid":"450061"}'], u'udf3':
[u''], u'ccd': [u'+91']}> flight.views.submitForm cb6048f24e1aa0e780ab351f97891395::GOSEP::123.236.167.141 goibiboweb04.prod.goibibo.com

We also request you to check your E-ticket in which the cancellation charges are mentioned by the Airlines. Since the cancellation charges are more than the ticket cost we regret that no refund is applicable on your booking. Both the screen shots are attached for your reference, we hope this resolves your concern.

Please advise if you would require any assistance with us.

Regards,
Jagpreet Singh
Customer Delight Goibibo
Contact:[protected]

Aug 14, 2017

Ibibo Group / Goibibo Customer Care's response Hi Umesha

Greetings from Goibibo.com !!

This e-mail is in regards to your reservation, booking id (HTLQUSC966).

We have checked on this and would like to advise you that same got booked which was shown on website and you agreed on same, even OTP send to user is also for same amount and same was shown on final page of payment gateway.

If you claim that amount of 952/- was shown to you at the time of booking. We request you to kindly share screenshot supporting your claim, so that we can take this forward accordingly.

However, as if now no refund applicable on booking as same got booked which was agreed and selected by user online at the time of booking.

Hope this answers your concern, thank you for writing to us.

Warm Regards,
Akash Sharma
Customer Dispute Team

Landline no:[protected]
IBIBO GROUP Pvt Ltd. | 5th Floor, Good earth City Centre | Sector 50 | Gurgaon, Haryana-122018 | India

Aug 13, 2017

Ibibo Group / Goibibo Customer Care's response Hi Hitesh,

Greetings for the day!

Thank you for writing us and we do apologise for the inconvenience caused to you.

We tried calling you, however, no response.

We would request you to kindly share the booking id so that we can check and also share the hotel pics if you have.

Thanks & Regards
Harjot Singh
Go Care Team Goibibo
Phone:[protected]

Aug 13, 2017

Ibibo Group / Goibibo Customer Care's response Hi Hitesh,

Greetings for the day!

Thank you for writing us and we do apologise for the inconvenience caused to you.

Please note that we called you however no one answered the call.

Please share your booking id so that we can check.

Thanks & Regards
Harjot Singh
Go Care Team Goibibo
Phone:[protected]

Aug 09, 2017

Ibibo Group / Goibibo Customer Care's response Dear Mr.Latif,

Greetings from Goibibo!!

Thank you for being our valued customer. We are grateful for the pleasure of serving you and meeting your travel needs.

Email is in regards to your query for the booking reference number # NAKZINGXS.

Please find the e-ticket attached below :

Booking details
Flight details
Depart BLR - GOI
I5 1328
Bengaluru (BLR)
Bengaluru International Airport (BLR)
09 Aug 2017, 2040 PM (8:40 PM)
Goa (GOI)
Goa International Airport (GOI)
09 Aug 2017, 2200 PM (10:00 PM)
Guest Details
Guest 1 : ABDUL LATIF
Guest 2 : IMROJA LATIF
Guest 3 : SANA LATIF
Guest 4 : AFSHA LATIF
Contact Details
ABDUL LATIF

Address :
ibibo Web Private Limited, 4th Floor
Pearl Towers
Gurgaon, 000000
India

Business phone :
Mobile phone : 0

Email : [protected]@gmail.com
Details
BLR - GOI Total
Fare price 3, 544 INR 3, 544 INR
Fare fees and taxes 2, 448 INR 2, 448 INR
Auto Seat Assignment 0 INR
Auto Seat Assignment 0 INR
Auto Seat Assignment 0 INR
Auto Seat Assignment 0 INR 0 INR
Total amount 5, 992 INR
Payment
Agency Credit - CONFIRMED
OTAINIBIBN5, 992 INR


We hope that your query is resolved now.

Thanks and regards,
Piyush Sood
Customer Disputes
Contact:[protected]

Aug 09, 2017

Ibibo Group / Goibibo Customer Care's response Dear Mr.Latif,

Greetings from Goibibo!!

Thank you for being our valued customer. We are grateful for the pleasure of serving you and meeting your travel needs.

Email is in regards to your query for the booking reference number # NAKZINGXS.

Please find the e-ticket attached below :

We hope that your query is resolved now.

Thanks and regards,
Piyush Sood
Customer Disputes
Contact:[protected]