Ibibo Group / Goibibo Complaints & Reviews

I have made a booking on 12th june from goibibo. I have done two transactions but first one is failed so i did another payment. But they are saying now that both transactions are successful and this is my fault that i didn't call them. I received failed transaction message so why i will call this is why i did another payment. I want my money back for that failed transaction.

Customer care executive: jogender singh...

I booked hotel on goibibo for mussoorie named radha residency which is clearly mentioned that it is situated at library chowk (Which is start of mall road) but when we reach there we found that we were cheated and the hotel was having other address. We called goibibo but not got any help. We requested u take strong action against them so that other families should not be cheated like this. This property is situated far from library chowk...

I was stranded at night because the number of the hotel provided on the app was dead, which was accepted by the hotel manager when i checked in. Location given on the app is a ditch, the exact location is on the top of the mountain. I kept calling the hotel number from 9 pm to 11 pm but no 1 answered the call. Then i called the customer service team and made me wait for 18 mins to connect to hotel. When i came into the room and thew my bag...

I had a booking in gulfair to delhi on 16june2017 at 9:45 pm from bahrain, i have done webcheck-in and reached airport at 7:45. Checkin counter staff send me to customer service as flight was overbooked and i have connected flight form delhi. I went to customer service and requsted the staff about my urgency to travel as i have to attend my own sister marriage function. Staff requested me to talk to the duty manager nawaf moh'd. When the...

Am a existing customer of goibibo-a senior doctor of repute practising in delhi. I had booked a hotel (Nonrefundable with full amount in advance) for my annual orthopaedic conference in indore in dec 2017, very much in advance in march and having received confirmed booking i proceeded to book my air ticket also for indore (Through goibibo - as record will show) for my travel and stay between 27th to 30th dec2017. However i was shocked to...

Sir,

I am using the above mentioned credit card & never gone in default. On 25 may i have booked ticket from kathmandu to delhi dated 5th june from goibibo using my above mentioned kotak credit card. 8126 was deducted & as per the bank record merchant has claimed the money however i have not received any message, email & ticket. I have contacted goibibo for the same & got a reply that they have not received any payment from...

I have booked train tickets which were wait listed and automatically got cancelled.
Firstly irctc deducted charges which were baseless and i have raised separate complaint with them.
But whatever irctc provided - goibibo again deducted rs. 40 and on calling customer care they are hopeless people. Firstly they disconnect your calls and afterwards nobody helps out.

When asked email for escalation, they have no...

An amount of rs1402 has been debited from my savings account for a bsnl recharge through your payment gateway... Ibibo.
Bsnl never received the amount and do they did not recharge. Kindly credit the amount back to my savings account.
I have attached the transaction details of the debited amount.
Also have attaached the mail from bsnl that they did not receive any amount of rs1402, so they did not recharge my phone. Please...

On April 23, 2017 I was charged twice for same transaction. Transaction ID are as follows
1) 75105177114000712103469
2) 75105177114000712094510
And auth ID are 571092, 958065

I made the transaction through ICICI bank credit card with last 4 digits 0004.

I asked bank but as per bank the transaction was claimed by merchant so bank could not reverse it back....

Booking no: tuallff5g

I am contacting goibibbo every week to get to know my refund status of the tickets cancelled on 04th may 2014 from gulf air. So far i spoke o jagmeet, bilal, priyanka & vishwajeet, but still i am getting the same response that my request is under progress, escalated but i got refund of rs.7900 for the airticket amount i paid rs.144000.

At the time of booking, i was not told by your executive...

I had booked one sedan cab from goibibo from pune to thane mumbai for 5/6/17. I had already discussed about my luggage quantity with customer care of goibibo over phone and they assured me to carry this with there cab. At last my booking details has been changed by site and they have send Sachin Shinde driver who denied to carry my luggage and thrown all the things from carriage and went away. Now company neither make any alternative arrangements...

Dear sir / madam,
I bought an air ticket (Del - hk - del ; srilankan airline ; date of journey 12 june - 23 june 2017) on 21st may 2017 form goibibo online. On 3rd june i got the split of my payment and i came to know that they have charged full fare for a child under 11years. I think no air line charges full fare for a child under 11. I already complaint to goibibo for this but they said that due dynamic airfare sometimes a child...

Hello,
I was having an account on ibibo mail with username [protected]@ibibo.com. I have not opened that mail i. D from sometime back and now unfortunately i have lost access to it even i remember the password. I am using that mail account in various banks and in some recovery side also. Please give me access to that as soon as possible so that i can change it as soon as possible.

I will be thankful to you.br...

Dear sir yesterday I booked chennai to Cumbam as a seduled times but they dropped theni from here to ending place up to 100 km what I do its your response details below take it seriously Dear Prabhu, please reach 20 mins before the departure time. Here are your boarding details. Travels Thirumal Alaghu Travels (TAT), Dep. Time 21:45 hrs, Boarding Pt Thirumal Alaghu Travels (TAT),
No. 170/149, Poonamalle High Road,
Koyambedu...

The company provides a promotional offer like cash back where they give discount in terms of gocash which you can use in furture bookings, you can also earn same through referrals... Ideally they should project as normal cash for there product. However need to get to notice of as many people as possible the charting goibibo does on the name of gocash. Today morning i was booking a hotel which came at rs 11115. It states i can pay up to 20%...

I have booked 2 tickets for indra bus at 8 pm to tirupathi from kurnool on[protected]. Later i cancelled my tickets. Although i got my cancellation message and confirmation that rs.1041 against proposal no : 20395561 has been processed on your card, and will reflect in your account within 10 working days. Bbut untill now it has not been refunded. Please fix this issue...

I booked the pnr was h1p2j and the ticket number was 098 [protected]. For 6:45 am flight on 6th may 17 via goibibo. Just because the ibibo didn't pass on details i missed my flight even though i was sitting at the airport.

Apart from this i already had big issue changing my flight which was booked with ibibo. Where the ibibo guy connected me with airline instead of solving my query and just hung up the call. I kept arguing...

Complaint about fraudulent charges during flight booking at goibibo. On the last page of payment the website displays the amount as Rs.98, 130 (screenshot attached). After putting in the card details/netbanking details and clicking on "Pay Securely", the consumer is taken to the bank gateway, where they are displaying a different amount Rs.1, 00, 130 (screenshot attached). A difference of Rs.2000!
When confonted over email with GoIbibo,...

Its been more than 20 days i keep calling for the refund of my bookings, PNR : 5QKNJ9 and OZ9LD5, Goibibo executives are not able to resolve my refund issue. Every time i have to call and explain same issue.And every time i call, i get a different refund amount and that to it gets reduced.

I have booed a flight from mumbai - delhi and delhi - mumbai, then i reschedule my mumbai - delhi flight and finally after 2 days then i...

Dear sir,

The rooms provided by hotel regency were very very dirty & unsafe. Sieling is week & can be foul at any time.

How goibibo can tie up with such non standard hotels & keep customers in life risk.

We have came from mumbai. Hotel at trivandrum, thekkady booked through goibibo were very nice

We can't keep our life in risk. We want to cancel the booking & need full amount...