Ibibo Group / Goibibo Complaints & Reviews

I made the hotel booking.
My 12000 rs are deducted with confirm booking.
Now goibibo team had called us after 2 weeks of booking that the hotel we booked is not available.
Company is neither refunding the money nor responding to repeated call.
After each they will keep you on hold.
My Booking id : HTLE3SZ4MN
Hotel Name : Hotel Sea Village Resort
Date of Check-in : 31 Dec, 2016
Date of CheckOut: 1st Jan, 2017

There has been an unknown deduction from my bank account without information or any transaction. On 17 oct 2016, payuibibowebpvtltd deducted an amount of rs. 13, 352.69 from my hdfc bank saving account

I have not done any kind of transactions with their company or website. I'm concerned as to the reason why they have deducted money from my account. Please refund it as soon as possible.

The details of the transaction is as below.
Narration:[protected]/payuibibowebpvtltd ref no[protected] date:17/10/16 amount:13, 352.69

I booked a hotel on Goibibo. When I called the hotel to confirm, to my shock, they said that the room is not available. I called Goibibo 3 times. Every time the same reply- We will solve the issue shortly. But till now after 2 days, there's no response.

Goibibo doesn't check on the hotels listed on their page. First they'll confirm the booking & then you'll get to know that it's unavailable. Moreover the worst customer care ever. No knowledge at all...If I cancel the booking, Rs.500 will be deducted for no fault of mine. Waste of time and money.
IF YOU WANT TO LOSE YOUR MONEY THEN ONLY MAKE THE MISTAKE OF BOOKING ON GOIBIBO.

Hello,

I am trying to call you and mail you since last two days but not got any satisfactory reply from goibibo.

They just transfer the call from one dept. To another dept.

I have booked 5 tickets from indigo airlines for my family, on travelling day i got message that flight has been cancelled. So i asked them fro refund. So now i got the following reply. The refund is initiated and they told me to ask the travelling agency for further process. It's very ridiculous as they are not giving reply on mail.

On dec 10, 2016 3:16 pm, "indigo customer relations" wrote:
Dear sir/ma'am,

Thank you for writing to indigo.

With regards to your mail, we would like to confirm that under your indigo pnr/ booking reference uhz9ph, full refund of inr 1698 has been refunded to the agency.

Further, we would like to request you to kindly get in touch with the concerned travel agency to claim refund.
Dear sir/ma'am,
Thank you for writing to indigo.
With regards to your mail, we would like to reconfirm that under your indigo pnr/ booking reference b57uvy, an amount of inr 2970 has been processed to the travel agency account.
Further, we would like to request you to kindly get in touch with the goibibo team to claim refund.

As i booked flight from smartbuy from my credit card.
Here are the booking references:

N6euhz9ph
N6eb57uvy

They have also issued the refund for these two bookings too :

N6ekbyiuw
N6el9mhpm
So please let me know when can i get the refund?

My email id : [protected]@gmail.com
Mobile no: [protected]
Regards,
Prakash

Hi
Myself Vinesh, have booked flight from Bangalore to Hyderabad on Oct'13/2016 for travel date on Oct'20/16 through Goibibo App, then booking was not confirmed as App showing payment failed. But two days before my travel date i received a notification message from Airlines regarding baggage then immediately i called Goibibo customer care and enquired about ticket confirmation and Goibibo representative informed that Ticken has been not booked as payment not received from bank, So i have travelled by booking bus from other travel agency.
But when i saw my credit card statement, there is deduction of Rs.1872/- payed to Goibibo. I called Goibibo customer care and complained about deduction and they informed that amount will be refunded with in 5-7 working days.
As days passed and after 15 days my complaint i checked my credit card but there is no refund. then again customer care and talked to supervisior level and he assured me that am eligible for full refund and same will be reflected within two days. Since then i have been waiting for my refund and called as many as around 20 times for my refund but only they gave information wait for 24-48 hours.
I even raised issue in Goibibo facebook and again talked to supervisior and again assured me i will get refund but nothing has been done. alomost after 50 days and After enormous follow ups i received a message that refund of Rs.165/- has been processed and will be refunded with in 2 days. Again i called to customer care and talked to same supervisor regarding the issue and about very less refund. He informed that i will get full refund and it will processed in 48 hours and then i asked for written e-mail for the same and he informed will be sending mail with in 2 mins, but neither a e-mail or message from Goibibo.
I really frustrated now and wants to raise compliant in consumer forum. I atleast called around 30-35 times and they really bluffing customers and moreover wasting time and money. Please take a needful action.

Y vinesh kumar
[protected]
Booking ID: NAKOJ6SJD

To,
Goibibo

Hello,

I don't book any tickets from mumbai to ahmedabad in last month. And tickets not confirmed. But money is debited twice from the my account. I already complaint to your customer care. But now till this day no any kind of problem solved. No money add in my account from your site. If this time no any solution occur then i will go to police station and write the FIR against Goibibo. I submit my account transaction details, in which money debited twice from the my account.

I have an unknown deduction from my account from payuibibowebpvtltd on 03 dec 2016

Bank : hdfc
[protected]/payuibibowebprivatel
Reference:payuibibowebpvtltd[protected]
I have not done any kind of transactions with their company or website. I'm concerned as to the reason why they have deducted money from my account. Please refund it as soon as possible.
Please contact me at :[protected]

I wanted to make payment through Payu Money on ShoppinOutlet.in however when the payment was successful vide transaction ID S41621207 through Union Bank of India on 29/11/16, my statement showed the name of IBIBO Web Pvt Ltd and the person who was originally supposed to receive the payment did not receive it. Kindly reverse back the payment. immidiately....

Dear sir today I was make a payment to Sol delhi university but the transaction not done successfully.The amount is debited from my bank but not resived by the university.
So sir please take some action.

Account Holder Name :- Arjun joshi
Bank name- south indian bank
Branch Ifsc-SIBL0000719
VASUNDHARA GHAZIABAD
Account Number :- [protected] Transaction Date- 29/11/2016 12:45:24 IBIBO(PAYU) DR INR 3, 476.50
Transaction Amount. 3476.50
Website Name- sol.du.ac.in
Mobile No. [protected]

Dear Sir

I have booked bus on 21st Oct 2016 through Goibibo.com, booking no.is GOBUS[protected], but on 23rd Oct that day I have received message that bus was cancelled and my amount will be refund.

But its approx 1month have passed but they haven't initiate refund amount till now.

I have contact to customer care(Ms. Ashwini) many times but each time they give assurety that amount will be refund soon.

I want to take action against this company, please note down my complain and do the best for me.

Looking forward for your initiative step.

Thanks

I had made two bus bookings through GoIbibo and had to cancel the trip. I had made the payment through Freecharge. After around 2 weeks after cancellation I dint get the refund, so i complained for same. For which it was told that I will be getting m recharge after 5-7 working days but even after 2 weeks I dint get any refund. I wrote another follow up mail but the response remained same(automated mail) and even after 1 month I have not received my refund.

Its really frustrating seeing the ignorance of Goibibo.

Booking id- GOBUSAND38b4b[protected] ; GOBUSANDfae[protected]

It is very unfortunate to experience the apathy of goibibo towards its coustmer service. I have called my times to your customer service support regarding full refund of my flight ticket as committed by your executives, but every time i call your people says that the matter has been escalated to your technical team and you will get call with in 24- 48 hours, but till now i didn't get any call from your team and now after 12 days( that mean after 228 hours) i have recevied this mail that your refund process has been completed.

This is absolutely disheartening to know that after my continuous request of checking your call records regarding this particular booking, consecutive follow up calls were made on my behalf, where i requested your executives to escalate this issue to your higher management and I strongly recommend compensation, adding to it I never received any calls from your team.
Every time i called i got assurance from your team that my refund will be processed as committed by the executive but nothing has napped till now.

My details are as follows:-
Nitin Choudhary
PNR :- WXB10K
email id:- [protected]@gmail.com

KINDLY PROCESS MY FULL REFUND AS COMMITTED.

Hello Team,

I have booked two flight tickets (AIR PEGASUS Flight company) from Goibibo site for 24 december 2016 from cochin to bangalore and after one month of booking, I got mail from AIR PEGASUS company for "Airpegasus - Flight Cancellation" then I called on the given numbers which is mentioned on cancelled receipt that is[protected] but call was connecting then I checked on website to get know the current status of my flight then it is not showing any information for my flight booking and I have tried many times to cal on this number[protected] but it doesn't works.

After that I called to Goibibo customer care and they had given me shocking information that The airline company (AIRPEGUSUS) is closed then I requested to them for refund my money but they totally deny from my request.

My concern is only for
1. My refund amount 50058 rupees because I have proof.
2. If the airline company is closed then why goibibo has given the option on their website to choose that airline for booking?
3. If the airline company is fraud then who is reponsible for this?
4. If airline company is closed or fraud then why my booking status is still displaying as confirmed for that flight in goibibo website.

Please find my attached receipts.

I'm hoping to get a positive response from consumer complaints website and some will take action for this.

Airline company website : http://airpegasus.in/

Sir, i booked 1 ticket on 13 nov 2016. From "Muktainagar" to "Pune" of bus "Jai mata di Travels" via goibibo.com. Amount of Ticket is as given below.

When i moved towards my seat,

I found that allocated seat was very dirty, spitted n gutakha pouchs were spread over there. I asked to cleaner n driver but they said that your ticket is online hence you should contact to booking company.
I want my 624 Rs back.
Here is detail: PRN[protected]

On a first hand i urge to the readers not to use goibibo. They have this illusory trick called go cash to full the customer.

I been loyal to goibibo for 2 years with more than 20 bookings, i had booked 3 tickets today with goibibo with 2 tickets i redeem my earned go cash when i did 3rd booking they did ask me for option to pay by go cash i marked on the box to pay by go cash my booking was done successfully buy form my bank account none of my go cash got redeemed. When i call their agent saying we cannot do any this since i cannot redeem go cash for more than 2 bookings. This is just their hidden terms may be they have written dat in some corner of their web site. But my question to the higher authority of goibibo that it'nt that your your goibibo's responsibility that if your loyal customer are not eligible why you show option there to redeem go cash and to do successfully booking on the same and wen booking is done keeping me blind sided showing me your bluddy terms & conditions.

I had booked a ticket on 29th August, 2016 and was eligible fof a cashback of Rs.1200 within 45 days which has not been received yet.
I contacted Goibibo several times, initially they replied that they are processing it and I will receive it by next week. When these next week changed to a month, they replied that you are not eligible for cashback as the value required was 5999+ and your account was debited with 5847. I informed them that the value was 6347/- which was paid as 5847/- via Bank and 500/- via Gocash. But they are saying that it was mentioned in the terms and conditions that the value should be only the amount deducted from bank and not paid via Gocash. I am damn sure that it was not mentioned there and this terms and conditions are updated only after August. They are neither providing me the copy of the Terms and Conditions of August infact asking me for the screenshot of the terms and conditions mentioning that the Gocash can also be used. Is it not the Company's duty to file its papers upto disposal of all the cashbacks?
This is why they ask for 45 days time to release the cashbacks so that they can change the t&c by that time

Dear sir,

I have made online payment of rs 18000 towards my hdfc policy on 13.01.2016. I have confirmed from both the parties. Hdfc life is saying that payment is not received where as hdfc bank credit card is saying payment is transferred.
The details of transactions is as below.

Date 13.01.2016
Transaction amount :18000
Authorization code ; 013790
Arn -74056636014601300156609

There has been an Unknown Deduction from My Bank Account without information or any transaction.For your information, on 5th November and 7th November of 475/- and 1093/- respectively.!!!
Please find below details

[protected]-PAYUIBIBOWEBPVTLTD [protected] 07 Nov 2016 1, 093.00

I have not done any kind of transactions with their company or website. I'm concerned as to the reason why they have deducted money from my account.

Please refund it immediately!!

Hi,

This is to inform you that I have called the customer care executive of Go ibibo from Bangalore and cancelled the flight one and half before the flight taking off and We visited the airport and it took quite sometime in searching for Royal Nepal airlines counter at the airport as they don't have separate one and there were no one in the counter though we were there 55 minutes before the flight took off.
Our flight booking PNR-JT6FH on[protected] . Passenger names are: 1. Mrs Anitha Niranjan, 2.Miss Natasha Niranjan 3.Nikita Niranjan 4. Mr Niranjan Rudrappa and also 5. Roopalatha Niranjan (Booking Id:AMD3BZRFZ)
I had requested for refund on[protected]. I had confirmed to the customer care executive about the cancellation and opting for refund. And I have sent a mail regarding this. But I have not got the refund yet. Though the customer care executive confirmed that I would get the refund but I have not received any mail regarding this. Its more than a month up and I want the refund immediately. Please do the needful at the earliest.

Regards,
Niranjan.R
M:+91-[protected]

Hi

I booked my flights from Goibibo in Jul 2016 and till Nov, 2016, I have not received cashback of Rs. 1200. Each time, i called them they will tell me to wait and create new ticket.

They created complaint ticket with number 4080771 and 4999535. They are creating ticket for same complaint but nothing is happening.

I am very frustrated. Can someone help be file case against Ibibo group in consumer court.