Ibibo Group / Goibibo Complaints & Reviews

Refund for my failed booking on 8th feb 2017 is not yet credited to my account I have crossed checked with my bank but they didn't find out such refund case with their suspense account they have send me 4 different reference no via email but none of them is reflecting to my account, I sm trying to cantatct them several times but they are giving reasons and trying to make it on hold please find the attached photos for your reference, my amount is 11910/-

Please look in to the matter asap

I have booked a room yesterday in Kollam Hotel sea Palace in the evening.After booking from your App I got message that an amount of Rs.1004/- has been debited against the room rent.But booking has not took place.I have used SBT Silver debit card for the same & all these iNformations I have given in your customer care number as per their advice I am registering this complaint.
Hence I am requesting to take immediate action for getting refund of the above said amount.
Regards
SASI KUMAR M

I got a message stating that 10% cashback while booking domestic flights. I booked my 4 flight tickets from chennai to Delhi. Instantly I received 1300 cashback in the name of GOCASH. Today when I try to book my return 4 flight tickets I couldn't utilize my total cashback amount 1300, instead it gives only 133rs off, stating that 1% money could utilize from our cashback amount while booking domestic flights. Fake fake fake. Cheater.plus we couldn't raise any service request if we met any issues. Please find attachments.

Dear Team GOIBIBO

It is to state that:

• I booked a hotel, Booking ID :HTLRGK9MUV, on Wednesday 15th Feb 2017 from your portal for stay at Paharganj, New Delhi. As per the portal in review of the hotel, 4 star were given with good remarks.

• After the hectic schedule, I checked in the hotel around 10 pm. and was shocked on seeing the room. Room provided was very small in size 6x6. Other than bed, no furniture like table, chair, wardrobe, stool etc. was available in the room. Even room was so small that, if provided then it could not accommodated in the room.

• On enquiring with reception desk person Mr. Pramod that where should I keep my luggage and belongings? He bluntly replied to keep the luggage in the hotel store room. Just imagine that how impractical solution was given. During the course of discussion, front desk person accepted that room size is very small that I can't keep luggage with me in the room.

• After getting assurance from front desk that they will do something I went back in the room and waited for long time. Around midnight, I suddenly started feeling suffocation in the room and immediately I came out of room in the corridor but still did not get any relief as there was no ventilation (window) in the hotel. Then I came out of hotel to get fresh air. Thereafter, I again approached front desk of hotel and reminded them about their promise for change of room but they refused on the plea that all rooms in the hotel are booked and they can't do anything.

• For grievances redressal, I called GOIBIBO on [protected] at 12:02 AM on 16-Feb, but in spite of 24 minutes conversation, GOIBIBO executive ended the conversation without any resolution.

• After big disappointment I left hotel at 12:33 AM of 16-Feb 2017

I didn't know about Hotel City Empire Dlx, New Delhi. I booked it through GOIBIBO after reading the details provided on its website. It is duty & responsibility of GOIBIBO to provide emergency help, factual details of hotel rooms, their specifications. GOIBIBO can't skip with its responsibility by saying that hotel offered another room and has denied refund.
Please note:
1. GOIBIBO never mentioned what is size of room, what furniture available, what type of security arrangements are there.
2. Images of room and hotel uploaded may be photoshoped and doesn't answer my query, neither GOIBIBO did.

I hope GOIBIBO will take note of above and will improve services offered otherwise its going to fail certainly.

Were not given proper treatment at Dhow cruise & they told you that you are late.
arranged hotel taxi on yourself from Burj –khalifa. Driver asked you to be at Dubai mall at 9.30 whereas nobody was there to pick you .
Airport drop-up was very late & you were on the edge to miss your flight.
Room full of cockroaches

30/11/2016, 11:47 - Messages you send to this chat and calls are now secured with end-to-end encryption. Tap for more info.
30/11/2016, 11:47 - sandeepjulka: Hi I am Sandeep Julka
30/11/2016, 11:47 - sandeepjulka: Coming dubai tom morning
30/11/2016, 11:50 - Rayna Dubai: hello sir
30/11/2016, 11:50 - Rayna Dubai: good morning
30/11/2016, 11:50 - Rayna Dubai: welcome to dubai
30/11/2016, 11:57 - sandeepjulka: Hope u have all my details
30/11/2016, 11:59 - Rayna Dubai: sir help me with your hotel name only
30/11/2016, 12:00 - sandeepjulka: Ascot
30/11/2016, 12:02 - Rayna Dubai: okay sir
01/12/2016, 12:22 - sandeepjulka: Reached dubai airport
01/12/2016, 12:34 - Rayna Dubai: Can you SHARE me your INVOCIE Number...??
01/12/2016, 12:34 - sandeepjulka: Sandeep vinod julka
01/12/2016, 12:34 - sandeepjulka: Ascot hotel
01/12/2016, 12:35 - sandeepjulka: Via goibibo
01/12/2016, 12:35 - Rayna Dubai: let me check
01/12/2016, 12:35 - Rayna Dubai: Drievr is there
01/12/2016, 12:35 - Rayna Dubai: outside
01/12/2016, 12:35 - Rayna Dubai: waiting for u
01/12/2016, 12:36 - sandeepjulka: Ok great
01/12/2016, 12:36 - sandeepjulka: Thanks
01/12/2016, 12:37 - Rayna Dubai:[protected]This is the INVOICE Number
01/12/2016, 12:37 - sandeepjulka: Ok
01/12/2016, 12:39 - Rayna Dubai: Your itinerary are as follows :-

1st December Dhow [protected]@7.30pm-8.00pm
2nd December Burj Khalifa [protected]@4.00pm-4.30pm
( please take your Burj Khalifa voucher with you+original passport )
Return Pickup at 9.30pm from Tourist Bus Parking Dubai Mall
3rd December City [protected]@9.00am-9.30am
4th December Desert [protected]@2.00pm-2.30pm
5th December Air Port [protected]@7.00pm

Thank you
01/12/2016, 12:39 - Rayna Dubai: Should you have any queries please do not hesitate to contact me directly I would be more happy to assist you Have a wonderful day.
01/12/2016, 12:39 - Rayna Dubai: Please update me your room no and Local no of Dubai ASAP..
Regard's
Tour Co-ordination Team
Rayna Tours available 8 am to 8 pm ( on whatsapp)
Emergency 24/7 +[protected] Call on this number...
01/12/2016, 12:39 - Rayna Dubai: Please take your Burj Khalifa Voucher ( Print out+passport ) with you on the date of tour
IMPORTANT - I[censored] don't have Burj Khalifa Voucher send your email address so we can mail you
01/12/2016, 12:39 - sandeepjulka: I have
01/12/2016, 12:40 - sandeepjulka: Can you help me book skydiving for 5th morning.
01/12/2016, 12:40 - sandeepjulka: Thanks
01/12/2016, 13:54 - sandeepjulka: We are waiting for long for someone. Plus drop us
01/12/2016, 13:54 - sandeepjulka: Please drop us
01/12/2016, 13:55 - Rayna Dubai: you are at aisport
01/12/2016, 13:55 - Rayna Dubai: with coordinator..
01/12/2016, 13:55 - sandeepjulka: Yes
01/12/2016, 15:13 - sandeepjulka: I asked something
01/12/2016, 15:13 - sandeepjulka: Can u book skydiving for us
01/12/2016, 15:13 - sandeepjulka: Will pay
01/12/2016, 15:53 - Rayna Dubai: no sir
01/12/2016, 15:53 - Rayna Dubai: we don't book skydiving tours
01/12/2016, 15:53 - Rayna Dubai: you cane check online
01/12/2016, 20:08 - Rayna Dubai: hello sir
01/12/2016, 20:08 - Rayna Dubai: good evening
01/12/2016, 20:09 - Rayna Dubai: today you have dhow cruise [protected]@7.30-8.00pm
01/12/2016, 20:09 - Rayna Dubai: so please be ready by 7.30pm
01/12/2016, 20:09 - sandeepjulka: Ok.
01/12/2016, 20:10 - sandeepjulka: We will be at hotel lobby at 7.30 pm
01/12/2016, 21:00 - sandeepjulka: We are at lobby
02/12/2016, 10:21 - Rayna Dubai: Hello sir
Good Morning
You have Burj Khalifa Tour booked with us for this be ready till 4.00pm
Pickup will done between 4.00pm-4.30pm
( please take your Burj Khalifa voucher with you + one orignal Passport)
02/12/2016, 10:21 - Rayna Dubai: IMPORTANT - I[censored] don't have Burj Khalifa Voucher send your email address so we can mail you
02/12/2016, 17:00 - sandeepjulka: I have
02/12/2016, 17:25 - sandeepjulka: What time coming
02/12/2016, 17:43 - sandeepjulka: Hello
02/12/2016, 18:46 - Rayna Dubai: pickup done sir
02/12/2016, 20:01 - Rayna Dubai: Hello sir Good Evening
Tomorrow you have Morning city Tour booked with us
For this be ready till 9.00am in the lobby
Pickup will done between 9.00am -9.30am
02/12/2016, 20:25 - sandeepjulka: What all we cover
02/12/2016, 20:25 - sandeepjulka: Want in second half
02/12/2016, 20:30 - Rayna Dubai: this is only tour for you for tomorrow
02/12/2016, 20:30 - sandeepjulka: I want in second half
02/12/2016, 20:31 - sandeepjulka: Or instead of this can we have something else
02/12/2016, 20:31 - Rayna Dubai: its already booked sir
02/12/2016, 20:32 - sandeepjulka: Not so happy so far
02/12/2016, 20:32 - sandeepjulka: Can you arrange something else
02/12/2016, 20:33 - Rayna Dubai: What you want to book sir
02/12/2016, 20:33 - Rayna Dubai: tried but booked alraedy sir
02/12/2016, 20:34 - sandeepjulka: Arrange a drop and return to Skydive desert centre
02/12/2016, 20:34 - sandeepjulka: Will pay for Skydive
02/12/2016, 20:34 - sandeepjulka: U just a car for a day
02/12/2016, 20:34 - sandeepjulka: Arrange
02/12/2016, 20:36 - Rayna Dubai: It will cost extra 250 AED sir
02/12/2016, 20:36 - Rayna Dubai: for this
02/12/2016, 20:37 - sandeepjulka: Y
02/12/2016, 20:37 - sandeepjulka: Cancel my tour and share this
02/12/2016, 20:38 - Rayna Dubai: For this PVT transfer we have to arrange
02/12/2016, 20:38 - sandeepjulka: Cancel my tour
02/12/2016, 20:38 - sandeepjulka: And arrange transfer
02/12/2016, 20:38 - Rayna Dubai: Its cant be refund sir
02/12/2016, 20:39 - sandeepjulka: Not happy
02/12/2016, 20:39 - sandeepjulka: Let me write to goibibo
02/12/2016, 20:40 - Rayna Dubai: Can you please tell us for what you are not HAPPY sir..?
02/12/2016, 20:41 - sandeepjulka: Will write in detail
02/12/2016, 20:41 - sandeepjulka: Simple thing u can't arrange
02/12/2016, 20:42 - sandeepjulka: Is Ascot is 4 star
02/12/2016, 20:42 - Rayna Dubai: Sorry sir
for this You can check the POLICY aslo
before 24 Hours it will changed only
not to cancelled
02/12/2016, 20:42 - sandeepjulka: Or royal Ascot
02/12/2016, 20:43 - Rayna Dubai: yup sir
02/12/2016, 20:43 - sandeepjulka: Which one
02/12/2016, 20:44 - Rayna Dubai: both sir
02/12/2016, 20:44 - sandeepjulka: I don't think so
02/12/2016, 20:44 - sandeepjulka: Arrange transfer for tomorrow
02/12/2016, 20:44 - Rayna Dubai: You can check on google sir
02/12/2016, 20:44 - Rayna Dubai: for this
02/12/2016, 20:44 - Rayna Dubai: And also from your agent sir
02/12/2016, 20:45 - sandeepjulka: Will check
02/12/2016, 20:45 - sandeepjulka: Don't worry
02/12/2016, 20:45 - Rayna Dubai: Please speak with your agent for this
02/12/2016, 20:48 - sandeepjulka: What all we are covering tomorrow with time
02/12/2016, 21:48 - sandeepjulka: Please let me know
02/12/2016, 21:48 - sandeepjulka: Waiting
03/12/2016, 00:07 - sandeepjulka: Ur driver left us
03/12/2016, 00:08 - sandeepjulka: We waited till 10
03/12/2016, 10:04 - Rayna Dubai: Hello sir Good morning
Today you have Morning city Tour booked with us
For this be ready till 9.00am in the lobby
Pickup will done between 9.00am -9.30am
03/12/2016, 11:10 - Rayna Dubai: hello sir
03/12/2016, 11:10 - Rayna Dubai: driver is wiating for you
03/12/2016, 11:10 - Rayna Dubai: ?????
03/12/2016, 11:35 - sandeepjulka: Please leave for today
03/12/2016, 11:36 - sandeepjulka: Share details for today
03/12/2016, 11:36 - Rayna Dubai: ok sir
03/12/2016, 11:36 - Rayna Dubai: Its NO SHOW for todays tour sir
03/12/2016, 11:39 - sandeepjulka: Share what all you will cover
03/12/2016, 11:39 - Rayna Dubai: in city tour
03/12/2016, 11:39 - sandeepjulka: We might catch you in second half
03/12/2016, 11:41 - Rayna Dubai: The four-hour city tour package by Rayna Tours is one of the best ways to explore the both historic and glittering side of Dubai that is often referred to as the Middle East’s gem. The tour includes a visit to Dubai Museum that is housed within the 18th century Al Fahidi Fort. It has on display arts and artifacts reflecting the ancient history and lifestyle of traditional Arabs. An ideal illustration of a blend of outstanding Islamic and contemporary architecture, Jumeirah Mosque is another popular point of interest covered in the itinerary.

For a peep into the glitzy side of Dubai, our itinerary further comprises a tour to such phenomenal attractions of the city as Burj Al Arab Hotel – the world’s only seven-star hotel that is especially noted for its distinctive silhouette resembling a billowing sail, the Palm Island – the crescent shaped man-made island, Atlantis Hotel and Burj Khalifa – the towering building that is one of its kind in the whole world. Equally noteworthy is Dubai’s scenic attractions, and a visit to well-maintained Jumeirah Beach will provide you with a unique opportunity to immerse in the city’s natural beauty.

The journey ends with a drive through Sheik Zayed Road that has imposing skyscrapers lined on its either side and a shopping at one of the city’s prominent shopping malls. Whether you’re history buff, shopping freak or just here to have a glimpse of city’s significant tourist attractions, Rayna’s city tour assures to cover all your unique requirements.
03/12/2016, 11:41 - Rayna Dubai: 1.30pm-2.00pm
03/12/2016, 11:41 - Rayna Dubai: it will be finished
03/12/2016, 11:42 - sandeepjulka: Ok
03/12/2016, 12:22 - sandeepjulka: What happened yesterday
03/12/2016, 12:23 - sandeepjulka: Y ur driver left us
03/12/2016, 12:39 - Rayna Dubai: Have you called him sir
03/12/2016, 12:40 - Rayna Dubai: same driver cam for all
03/12/2016, 12:40 - Rayna Dubai: for the pickup
03/12/2016, 12:40 - Rayna Dubai: 9.15pm
03/12/2016, 13:32 - sandeepjulka: He asked to come bk by 9.30
03/12/2016, 13:32 - sandeepjulka: We were dere till 10
03/12/2016, 17:45 - sandeepjulka: Tell me
03/12/2016, 21:46 - Rayna Dubai: Tomorrow Desert safari pickup between 2-2.30pm. Kindly be ready by 2 in lobby
03/12/2016, 22:49 - sandeepjulka: What time we will be back
04/12/2016, 11:00 - Rayna Dubai: 8.30pm-9.30pm
04/12/2016, 11:11 - sandeepjulka: What kind of hotel is this. Cockroaches around in our room.
04/12/2016, 11:11 - sandeepjulka: IMG[protected]WA0000.jpg (file attached)
04/12/2016, 11:11 - sandeepjulka: IMG[protected]WA0001.jpg (file attached)
04/12/2016, 11:12 - Rayna Dubai: Have you complaint this to Reception sir
04/12/2016, 15:38 - Rayna Dubai: hello sir today Desert safari pickup between 2-2.30pm. Kindly be ready by 2 in lobby
04/12/2016, 15:39 - sandeepjulka: Ok
04/12/2016, 15:39 - sandeepjulka: We are
04/12/2016, 16:01 - sandeepjulka: Waiting
04/12/2016, 16:07 - sandeepjulka: Now u guys are late.
04/12/2016, 16:11 - Rayna Dubai: let me call to my driver
04/12/2016, 16:12 - Rayna Dubai: Safari Azoz
[protected] he is the driver
04/12/2016, 16:12 - Rayna Dubai: he is on the way to your hotel
04/12/2016, 16:12 - sandeepjulka: Ok
04/12/2016, 19:35 - Rayna Dubai: Tomrorow Air Port [protected]@7.00pm
05/12/2016, 13:50 - Rayna Dubai: hello sir
05/12/2016, 13:50 - Rayna Dubai: good after noon
05/12/2016, 13:50 - Rayna Dubai: today you have Air Port [protected]@7.00pm
05/12/2016, 13:50 - sandeepjulka: Ok
05/12/2016, 14:35 - sandeepjulka: Just got a call from reception
05/12/2016, 14:36 - sandeepjulka: We need to check out right now
05/12/2016, 14:39 - Rayna Dubai: yess ir
05/12/2016, 14:39 - Rayna Dubai: check out timing is 12.30
05/12/2016, 14:39 - Rayna Dubai: pm
05/12/2016, 14:40 - sandeepjulka: Ur team asking me to change the room in the morning.
05/12/2016, 14:40 - sandeepjulka: She confirmed we have room available till evening
05/12/2016, 14:40 - sandeepjulka: Lady with name Sukanya
05/12/2016, 14:40 - sandeepjulka: I guess
05/12/2016, 14:44 - Rayna Dubai: no sir
05/12/2016, 14:45 - Rayna Dubai: hotel will not allow you
05/12/2016, 20:05 - sandeepjulka: We are at the lobby
05/12/2016, 20:09 - Rayna Dubai: okay sir been there
05/12/2016, 20:47 - sandeepjulka: What time coming
05/12/2016, 21:00 - sandeepjulka: It's 7.30
05/12/2016, 21:04 - sandeepjulka: U dere

I have booking from Bangalore to Silchar, I booked connected fight, did not book seperately. My agenda is to reach Silchar from Bangalore.
My flights were
1. Bangalore to Chennai - 2/4/17 @22:10 to 23:20
2. Chennai to Kolkata - 3/4/17 @2:20 to 4:35
3. Kolkata to Silchar - 3/4/17 @5:10 to 6:45
What u changed (arranging according to time)
1. Chennai to Kolkata - 2/4/17 @14:45 to 17:05
2. Bangalore to Chennai - 2/4/17 @22:25 to 23:35
3. Kolkata to Silchar -3/4/17 @10:25 to 12:00
Now you tell me how to reach from Bangalore to Silchar ?
FOR PROOF SEE ATTACHMENTS

This is in regards to my flights booking done via go ibibo from New Delhi to Dubai.
I had got the bookings done on 12th Feb 2017 with PNR UB176Z.

Now, in error the bookings of my wife has been done with the name "Mrs. Monika Bisht" however as per the documents her name is "Ms. Mamta Bisht". Hence, we want her name to be changed. In order to do this, we requested some one from Goibibo customer care to change the name but they suggested that we have to divide the PNR and cancel the flight booking for my wife and then buy a new ticket but If I cancel the bookings Goibibo is returning us just RS. 300 whereas when we talked to Indigo flights customer care they informed that they will refund RS. 8000 to Goibibo and then Goibibo will refund the money to us which Goibibo is refusing to do so.

We know that we have made the bookings with incorrect name but this doesn't mean that we have to be penalised so much and we have to pay the entire amount. I am ready to book another ticket via Goibibo only for the same flight and day but the charges that we have to pay again is too much for us now. We would request to use the amount refunded by Indigo and then booking can be done. We are ready to pay the rest of the amount.

Request you to please look into the matter and help us in this situation.
We are traveling first time with Goibibo and don't want to have bitter experience.

Kind Regards,
Gaurav Khullar

3rd Class Service, I had booked Hotel Alpana in Haridwar from goIbibo for 11th February 2017, My booking was confirmed still when i reached to the hotel, they did not have room for us, They said that room is not available we can arrange you in another hotel, means i had paid them for that hotel and they were trying to adjust us in any other cheapest hotel with the same price i had paid... I just had a complain against tham and goibibo, and get refund after wasting my 2 hours on this, Disappointed

Never Never Never book Hotel from GoIbibo and Never book Alpana... Fraud Hotel in Haridwar, and worst hotel booking website Goibibo, Stay Away from Goibibo

To prove my statement I am going to attach a screenshot for my confirmed bookin.

Hi team,
I have a transaction charged on me for 500 rs by

09/02/2017 IBIBO WEB PVTLTD GURGAON IN" which i have not done.
Neither i have booked any ticket or made any hotel reservation but still i was charged without my knowledge.
Could you please see attached details of my statement and reverse the wrong charge to my account back.

Ashish Joshi
[protected]

I booked hotel through goibibo hotel name premier inn goa anjuna, i had paid rs 3110 for dt of 01.05.2017 i ask for change of dt which is 26.4.2017 which they are asking 1000 Rs extra payments. An issue very critical on same day goibibbo charging a much lower price for same hotel 2600 but asking me to pay 1000 Rs extra.i feel cheated if i do the new booking of same day than lower but the customer paid u in advance have to pay more reson only because i paid u...customer support team is also fake and they dont really solve the issue

I had booked and prepaid for Fab Hotel Check In By Oran from the 7th to 10th Feb 2017 via Goibibo. Booking ID: HTLXDM89A3

I drove from Jaipur to Delhi and reached the hotel at around 9pm on the 7th, where I was told that there is no room available. After calling multiple times to Goibibo and arguing with the lady at the reception of the hotel, I was given a room at the adjoining hotel at 12.30 am ! The same ordeal continued for the next 2 nights and each day I had to book complaints and argue to get the room. Goibibo conveniently closed the complaints without solving the issue. FabHotel did not bother to respond. The hotel tried its best to accommodate however they had no rooms !!! FabHotel and Goibibo are complete frauds. I am going ahead and taking this case to the consumer courts..hoping that such fraud companies do not cheat their customers anymore and keep taking funding from their unaware investors. Suggest the investors to use their services themselves before transferring more money in the accounts of such fraudsters.

Dear team,

I have booked hotel Royal garden at Juhu on dated 5 Feb 2016 through go ibibo and in next 5 min have cancelled the booking and claimed for the refund.

And the reply received from the Goibibo was the reversal is not possible which can't be accepted by me.

I have even contacted the hotel but as per them the money is still lying with Goibibo team itself.And were rude too.

And if I am booking the rooms with Goibibo I will read the policy of Goibibo not the hotel and have booked the rooms as wanted to check in then why should I read the cancellation policy also.

And no one at the customer care is ready to help.And I can't let money wasted and will write to social media also if the reversal is not done.

If a train and the air tickets can be cancelled then why can't a hotel booking.

Reverse my money as soon as possible..

Hi,

I have not booked any travel through Ibibo.com but there is a withdrawal from my account under the name PAYUIBIBOWEBPVTLTD.
Payment details:
Bank : HDFC
Date : 13 Dec 2016
Narration : [protected]-PAYUIBIBOWEBPVTLTD
Reference :[protected]

Please look into this and provide details as to what this transaction was for.

Thank you.

I had booked a Tiger airways flight through goIbibo which was not providing me Check-in baggage. Before I booked the flight, I had called the Customer care regarding my concern since I dont have a credit card to purchase the same from Tiger airways site. Customer care confirmed me that once the ticket is booked, GoIbibo will reserve for me the baggage and then I had to send the money through Netbanking to them.

Based on the confirmation, I had went ahead and book the tickets. Once after that, I tried calling Customer care 20 times and still they are saying that they are helpless and asking me to do it myself with any credit card.

If I had the credit card, then why should I go to a fraudulent website like goIbibo to book the tickets. I can go myself to Tiger airways official site and book the entire things. I asked to go through the Call recordings in which the executive had given me the words and its been 3 days and still they are saying that they are still going through the recordings.

Come on! ... Please grow up and provide what you are confirming to the customers who believe in you. Don't make these kinds of activities and false confirmations.

I will never ever book any kind of things through goIbibo and even I will convey the same message to my friends and relatives.

So guys, please don't think of booking any International flights through goIbibo and it is humble request from me.

Regards,
Prash

Dear support,
I have booked a bus ticket for Honey tours and travels from Pune to Jalna dated 26 Jan 2017.
Bus was scheduled at 11.15 Pm in the night from Shivaji Nagar, Pune.
I got all the messages including Vehicle Details, Boarding Point details before reaching venue.
As soon as Bus arrived i checked with the Bus correspondent and shocked to hear that Ticket is cancelled!!!
I have not got any intimation via mail, via text message !!!
I have messages for bus details and what i see in their PNR sheet is Ticket is cancelled Online.
Immediately i called your correspondent and he says that ticket is booked.
He puts me on conference call which includes the Bus owner, goibibo agent and Me and final conclusion was I need to pay cash and buy ticket (Which was luckily available in bus) . I stopped bus for 1 hr and it was late already (around 12.30) so i agreed!!!

Few concerns:
Suppose i was not having cash what goibibo would have done?

Suppose no seat was available in bus what goibibo would have done?

I don't have an idea who's mistake was !
A] Possible mistake was of goibibo who failed to inform operator and released payment (Thats what Bus operator said me)
B] Possible mistake is of Bus operator, still Goibibo should take care about Operator reliability quality.

The point is I want clear answers to my questions!!!
I want this issue to be escalated and clear reports why this occurred? whose mistakes was this?
I have already got refund but what about discomfort and embarrassment i got fighting with customer care and operator.
What about not getting seat of my choice in travel?
Should i rely on goibibo from now?

Regards,
Abhishek Mandhana

I had booked a bus ticket from hubli to pune and cancelled if after few days. The status of refund as shown in goibibo support is REFUNDED, but the amount is not refunded to the bank.
I have also written to goibibo but havent received any response and also tried calling goibibo but it doesnt redirect to customer care. Kindly look into the issue as early as possible.
Booking ID: RBNGHXRYCM
Amount to be refunded : 815

Today i have booked flight ticket from GOIBIBO and by mistake i have booked a flight with wrong timing. Instead of afternoon flight i have booked a flight of morning for the same day. The ticket amount, flight company and the charges were same only the timing was different. I called GOIBIBO customer care for a solution with minimum charges. Finally i got solutions of rescheduling or cancellation and the cost of both were almost equivalent to my booked ticket amount. This is the solution they have given me. Both GOIBIBO and JET Airways were blaming each other's policies. After a long blaming discussion i have to leave my Rs 3800 booked ticket as it was and suffered a loss of the same full amount.

If a customer have done a mistake, these companies should help them instead of just making money. If we have to bear a loss of full booked amonut than what's the need of these companies if they can't do a minor modification.

Finally, I have booked a new ticket after that. Worst experience, not going to use or recommend GOIBIBO & JET Airways to anybody again...

I have booked a resort listed in Goibibo called, Gokarna internation beach resort. booked for a deluxe sea view resort, and totally not worth it. How come Goibibo not verified that much worst resort, where there is no route to reach and no parking faciliy, no cleaness and no room service, no hotwater facility. Attached are the images how the resort room looks like when i checkedin

I am Ankita Bengani. I had booked my tickets from goibibo on 29th September 2016 from Bangalore to Kolkata on 26th January 2017.
On 13 January 2017 I received a mail from indigo reminding me of my flight and not to miss it.
Suddenly I receive a mail from goibibo on 19th January 2017 telling that my tickets has been cancelled.
I called indigo and talked to Debosmita and Deepshika asking how can it be because I have not cancelled it. They just shut me down saying that ma'am we have not cancelled your ticket, it's done from the website so we cannot help you with this and asked me to book the tickets again. They also said that would generate full refund.
After that I called goibibo to check why they cancelled it. I talked to Suraj, and Javed regarding my issue, they said they would help but at the end I got a mail from them stating that as per your request, the tickets have been cancelled and refund has been initiated. Whereas I clearly told the executives that I do not want refund. I just want my tickets back.
As I had booked my tickets in September 2016, so clearly I had no plans of changing or cancelling it.
Today morning when I called goibibo again, I talked to Taalib and he told me to wait for another 24 to 48 hrs. But he told me it's done from the user side only.
I said only few days are left to go and I have not cancelled my flight so how can you let anyone cancel anyone's tickets just like that. At least you should confirm it from the registered mobile number or email address. I told them I don't want your refund, I just want my tickets back because it's really urgent for me to go. They also told me it has been cancelled from an IP address which belongs to Solan, himachal pradesh.
So, may be the office branch in HP would hav done this and now they are blaming me that the user has done this.
Today morning (20.01.2017) I received a mail from goibibo telling "as per your request your tickets have been cancelled and refund will be initiated".

This is really pathetic and unjust. The system and management of both indigo and goibibo is also pathetic as there is no privacy . Just about anyone can manage your booking. It's ridiculous.

I booked a hotel sidharth in shimla through goibibo on 7th jan, check in date 13th jan and check out 15th jan, after i tried to call Mr kuldeep hotel sidharth's owner from 10th jan (almost 10 time per day) but didnt pic my single call, so i ask for refund on 11th jan, every body knows that the weather condition of shimla is not good people stucked there from last few days without electricity and water so i decided to ask for refund, and i tried to call goibibo for the same and they said it is a non refundable booking so i ask for date change after that on 12th Jan at 11 : 00 pm by chance goibibo executive mr rajneesh reached to mr kuldeep only for once in which he said you can come shimla but there is some problem in electricity and water supply as it is very late so i ask goibibo executive mr rajneesh for date change then again he tried mr kuldeep's phone but again kuldeep was not reachable after a long discussion with goibibo executive he insure me not to worry we will help you, then i clearly ask him what if hotel denied for date change as it is a non refundable booking, what should i do then he insure me not to worry we will take a necessary step and help you and refund your amount, after check in date passes the behavior of executive change and after that they people denied for date change and refund also and just because of goibibo i cancelled my trip i applied for leave in advance from my office for Friday then its one day lost for me, and now i am following up till now through mail and calls and now goibibo put every thing on hotel and said we will not refund you amount because hotel denied for refund, i want ask one question what is the role of goibibo in between if you are not able to help customer or take any responsibility then whats the need of your service,

why you registered these kind of hotel under your name who are not even received call from customer, how could customer trust you ...you are not able to pic a single call how could you provide services to customer

all in this only one person suffer that is me (customer) because goibibo said i will not able to do any thing because hotel is not ready for refund i want to ask you i paid the amount on your portal so i want my refund from you i dnt knw about what hotel said...

please right on your portal in bold in case customer will face any problem we are not able to help you...so take care of yourself only...i suggest other not to use goibibo ...go for other website ...

i have more than 15 mails and call recording in which i request many time for refund but your executive replied me hotel denied as per the hotel policy its non refundable booking...then clarify me is any thing mentioned in your policy about the misconduct, or if hotel will not respond to customer then what goibibo will do or any thing any issue faced my customer then what will you guys do to help us