Ibibo Group / Goibibo Complaints & Reviews

I have booked a flight from Kolkata to Visakhapatnam due to some personal reason I have cancelled the ticket.the indigo airlines refunded the money but the ibibo company is not refunding my money after calling several times the company assured me that the refund will be given within 48hours but not refunded after calling several times after the given time since over one week.so I request you to please take necessary action against the company and I will be thankful to you forever.

Dear Sir,
I have booked Airtickets To and Fro Ahmedabad - Delhi with booking ID YDFJQN and H7FCXV. In this i have choose payment option 24 month EMI under HDFC Bank. I have written to both but they are giving reference of each other and now finally escaping from the issue. Please find below communication with both of them.

Response Mail 1 from HDFC Bank : Date 27 Dec 2016 at 5.19 PM

From : [protected]@hdfcbank.com

To : Me

Dear Mr. Patel,

Thank you for writing to us.

This is with reference to your e-mail dated December 25, 2016 with Subject line : "Web - Bank Account - Account Transaction Related - Transaction in Statement / Bank Account - Enquiry".

We would like to inform you that the said transaction is successful from our end. Kindly request you to laise with merchant (GOIBIBO )for further clarification in this regard.


In line with our focus and commitment to Customer Service, we trust the issue has been resolved to your satisfaction. If you are not satisfied with the resolution, you may write to us through our website - www.hdfcbank.com/escalation

Warm Regards,
Jenifer Prabhakaran
Customer Service Officer
Customer Support Team
HDFC Bank Ltd.

Response Mail 2 from HDFC Bank : Date 29 Dec 2016 at 6.23 PM

From : [protected]@hdfcbank.com

To : Me

Dear Mr. Patel,

Thank you for writing to us.

This is with reference to your e-mail dated December 27, 2016 with Subject line : "Re: RE:'HBL=[protected]' Web - Bank Account - Account Transaction Related - Transaction in Statement / Bank Account - Enquiry".

We checked and inform you that we are currently not providing any option for EMI using debit card. Request you to kindly laise with merchant for more clarification.


In line with our focus and commitment to Customer Service, we trust the issue has been resolved to your satisfaction. If you are not satisfied with the resolution, you may write to us through our website - www.hdfcbank.com/escalation

Warm Regards,
Jenifer Prabhakaran
Customer Service Officer
Customer Support Team
HDFC Bank Ltd.

Communication 1
From GOIBIBO : on Date 25/12/2016
Dear Mr Patel,

Greetings from goibibo.com!!!

Please accept our sincere apology for the inconvenience.

Please note that as we can check from our end your EMI has been generated for 24 months. Here is the details:

Payment Type - EMI
Bank Ref. No- [protected]
Bank Name- 24 Months
Name on Card- NIRAV PATEL
Card Type- MASTERCARD
Card Number- 532676XXXXXX0502
Payment Gateway- PayU / EMIHDFC

So we request you to check with your bank as reference number given. Thanks for your co-operation. Please feel free to revert to us in case you have any further concerns related to this and we would be glad to assist.
It’s faster to write us at Goibibo express care, please log on to www.goibibo.com/support and submit your query to get a response from us really quick.
Kind regards,
Go Care Team

COmmunication 2
Dear Customer,

Greetings from goibibo.com !

Thank you for being our valued customer. We are grateful for the pleasure of serving you and meeting your travel needs.

We would like to inform you that as we have checked EMI option is generated successfully which of 24 months so 24 months is the EMI time period.
We appreciate your patience !

It’s faster to write us at Goibibo express care, please log on to www.goibibo.com/support and submit your query to get a response from us really quick.

Kind regards,
Go Care Team

Communication 3
Dear Customer,

Greetings from goibibo.com !

Thank you for being our valued customer. We are grateful for the pleasure of serving you and meeting your travel needs.

Please be informed that we are working on your query. We are arranging the callback for you in business hours.

We appreciate your patience !

It’s faster to write us at Goibibo express care, please log on to www.goibibo.com/support and submit your query to get a response from us really quick.

Kind regards,
Go Care Team

Hi There,

I have done one booking with Goibibo, received an email that it has been confirmed and money was deducted ad well, now yesterday morning received a call stating that has been cancelled because of some internal issues.. tried reaching their customer service which is of no use at all. They are giving me options which don't like at all.
Useless and will have to take a legal action if I dont get any response by 2 o'clock today.. booking Id Htl9u76me7

Dear sir
I have ticket booked from red bus. During the bus booking departure time showed in red bus website 20:30 bombey to ahmedabad (Egale falcon travels) and 16 seat available as same showed in dual bus available in red bus when i have selected first bus and booked ticket on time 17:53
After booking i have received ticket for time 17:55 and i have call received form travels operater time on 19:05 and i have gone boarding 20:15 and i have call to travels agent and he say your bus is depart so you arrange other travels after i have called to red bus support team but not any help by support team. Also i have cashless transaction and not available cash money so many problems observed travelling with redbus

I have an unknown deduction from my account from payruibibowebpvtltd.

Bank : hdfc
[protected]-payuibibowebpvtltd
Reference:[protected]
I have not done any kind of transactions with their company or website. I'm concerned as to the reason why they have deducted money from my account. Please refund it as soon as possible and also let me know the reason why this stealing has happend in the first place.

I have booked a flight with an offer of getting Cashback of Rs. 1200 if I pay through HDFC credit card. It's been around 3 months now and the cashack has not been credited to my account which was meant to be credited within 45 days. Many times I have raised a ticket for the same but always the customer support ppl would say "please wait..It will take time". How much time Goibibo needs? Just tell clearly atleast if you are not going to give the Cashback. They are always telling me to wait, sometimes 3-4 days.. Sometimes 24-48 hrs but no result came out of this.
Is this what your offers are? Better I will stop booking from Goibibo and spread this as much as I can so that nobody else would suffer and trust on your offers which never gets fulfilled.

On tuesday december 6th, in a sudden and shocking event of demise of my father, we booked the flight tickets on Jetairways flight from Mumbai to kolkata in order to reach there at the earliest, to our comfort we found a flight at 2.30 AM, however as id rubbing salt to the wound you charged us an amount of whopping Rs. 54009/ for two tickets. How bad it was on your part. You are fleecing customers and robbing them their hard earned money for any emergency situation. whats the the point of air travel if you will charge a bomb for a last minute bookings.

let me tell you, You took it as an opportunity to exploit us financially. I am really disappointed & disheartened with jet airways and Go Ibibo.

At the max it can be 101-2 thousand, it can excced beyond 10k for each ticket. You have charged us obnoxiously high priced. Such an steep price.
I am a regular traveller of jet airways.

There was a trap. When I checked the flight tickets per person individually, it was less but when I booked the 2 tickets together. You charged 53000 surge pricing. It was very unprofessional on your part.How could i leave my wife and infant and book tickets individually, these were shown as last 3 tickets, importantly i found many empty seats on the flight !!! You chose to leave empty seats on flight but charged us a bomb!!!

I am not going to let you go free hand in looting your customers like this.

I will go to consumer forum, write to aviation ministry and post on public forums.

Cheaters like you needs to be reminded you are in business due to passengers.

for sure, I am not going to book travel with jet airways/Go IBIBO anymore.

Request you to look in to the matter & take suitable actin, else I am planning to raise my concern with the relevant authorities & media

Hi
On 30.11.2016, i book tickets trough sree kkr travels from karaikudi to chennai for 4.12.1016 with bus fare of 588.70
My transaction was failed but amount was deducted from my account
It happens to me three times and money was deducted three times.
Can u please transfer it back to my account

It is already 15 days so i request you to process it soon

I have booked two tickets for my family. I have registered my mail id. [protected]@gmail.com.I have not received the ticket to my mail, .usually I is receive the ticket immediately after booking.. My PNR NIYSXE. This is Bangalore to Varanasi on 30 nov 2016. and PNR VD9ZVG is Varanasi to Bangalore on 1st Jan2017. My mobile no is [protected].

Please send and oblige.

Thanking you.
M.S.Renganathan

Hi Sir,

We are travel partner of most of the online hotel booking sites. Thanks to all of our travel partner except Goibibo. Now Goibibo started cheating with hotelier, we mean goibibo taking money from the guests and they are not supposed to pay to hotel. without any reason they are just blaming hotel. Now we have pending amount of approx 25000 and they are not listing at all. Now they are making problem to the Guest aswel as us.

Please take a complaint against them and ask them to pay money.

Unknown detection of money 848.00 rs from my Karnataka bank account without any indication.

Could you please help me to get refund.

proof:
ur Accountxxxxxxxx010007xx has been DEBITED for Rs.948.00/-ECOM-IBIBO GROUP PVT LTD Bangalore.

Refund account details:
Name: Suganthi C
Account No : [protected]
IFSC : KARB0000794
Karnataka bank
Vellakovil branch
Erode st-638111
Tamilnadu

I made the hotel booking.
My 12000 rs are deducted with confirm booking.
Now goibibo team had called us after 2 weeks of booking that the hotel we booked is not available.
Company is neither refunding the money nor responding to repeated call.
After each they will keep you on hold.
My Booking id : HTLE3SZ4MN
Hotel Name : Hotel Sea Village Resort
Date of Check-in : 31 Dec, 2016
Date of CheckOut: 1st Jan, 2017

There has been an unknown deduction from my bank account without information or any transaction. On 17 oct 2016, payuibibowebpvtltd deducted an amount of rs. 13, 352.69 from my hdfc bank saving account

I have not done any kind of transactions with their company or website. I'm concerned as to the reason why they have deducted money from my account. Please refund it as soon as possible.

The details of the transaction is as below.
Narration:[protected]/payuibibowebpvtltd ref no[protected] date:17/10/16 amount:13, 352.69

I booked a hotel on Goibibo. When I called the hotel to confirm, to my shock, they said that the room is not available. I called Goibibo 3 times. Every time the same reply- We will solve the issue shortly. But till now after 2 days, there's no response.

Goibibo doesn't check on the hotels listed on their page. First they'll confirm the booking & then you'll get to know that it's unavailable. Moreover the worst customer care ever. No knowledge at all...If I cancel the booking, Rs.500 will be deducted for no fault of mine. Waste of time and money.
IF YOU WANT TO LOSE YOUR MONEY THEN ONLY MAKE THE MISTAKE OF BOOKING ON GOIBIBO.

Hello,

I am trying to call you and mail you since last two days but not got any satisfactory reply from goibibo.

They just transfer the call from one dept. To another dept.

I have booked 5 tickets from indigo airlines for my family, on travelling day i got message that flight has been cancelled. So i asked them fro refund. So now i got the following reply. The refund is initiated and they told me to ask the travelling agency for further process. It's very ridiculous as they are not giving reply on mail.

On dec 10, 2016 3:16 pm, "indigo customer relations" wrote:
Dear sir/ma'am,

Thank you for writing to indigo.

With regards to your mail, we would like to confirm that under your indigo pnr/ booking reference uhz9ph, full refund of inr 1698 has been refunded to the agency.

Further, we would like to request you to kindly get in touch with the concerned travel agency to claim refund.
Dear sir/ma'am,
Thank you for writing to indigo.
With regards to your mail, we would like to reconfirm that under your indigo pnr/ booking reference b57uvy, an amount of inr 2970 has been processed to the travel agency account.
Further, we would like to request you to kindly get in touch with the goibibo team to claim refund.

As i booked flight from smartbuy from my credit card.
Here are the booking references:

N6euhz9ph
N6eb57uvy

They have also issued the refund for these two bookings too :

N6ekbyiuw
N6el9mhpm
So please let me know when can i get the refund?

My email id : [protected]@gmail.com
Mobile no: [protected]
Regards,
Prakash

Hi
Myself Vinesh, have booked flight from Bangalore to Hyderabad on Oct'13/2016 for travel date on Oct'20/16 through Goibibo App, then booking was not confirmed as App showing payment failed. But two days before my travel date i received a notification message from Airlines regarding baggage then immediately i called Goibibo customer care and enquired about ticket confirmation and Goibibo representative informed that Ticken has been not booked as payment not received from bank, So i have travelled by booking bus from other travel agency.
But when i saw my credit card statement, there is deduction of Rs.1872/- payed to Goibibo. I called Goibibo customer care and complained about deduction and they informed that amount will be refunded with in 5-7 working days.
As days passed and after 15 days my complaint i checked my credit card but there is no refund. then again customer care and talked to supervisior level and he assured me that am eligible for full refund and same will be reflected within two days. Since then i have been waiting for my refund and called as many as around 20 times for my refund but only they gave information wait for 24-48 hours.
I even raised issue in Goibibo facebook and again talked to supervisior and again assured me i will get refund but nothing has been done. alomost after 50 days and After enormous follow ups i received a message that refund of Rs.165/- has been processed and will be refunded with in 2 days. Again i called to customer care and talked to same supervisor regarding the issue and about very less refund. He informed that i will get full refund and it will processed in 48 hours and then i asked for written e-mail for the same and he informed will be sending mail with in 2 mins, but neither a e-mail or message from Goibibo.
I really frustrated now and wants to raise compliant in consumer forum. I atleast called around 30-35 times and they really bluffing customers and moreover wasting time and money. Please take a needful action.

Y vinesh kumar
[protected]
Booking ID: NAKOJ6SJD

To,
Goibibo

Hello,

I don't book any tickets from mumbai to ahmedabad in last month. And tickets not confirmed. But money is debited twice from the my account. I already complaint to your customer care. But now till this day no any kind of problem solved. No money add in my account from your site. If this time no any solution occur then i will go to police station and write the FIR against Goibibo. I submit my account transaction details, in which money debited twice from the my account.

I have an unknown deduction from my account from payuibibowebpvtltd on 03 dec 2016

Bank : hdfc
[protected]/payuibibowebprivatel
Reference:payuibibowebpvtltd[protected]
I have not done any kind of transactions with their company or website. I'm concerned as to the reason why they have deducted money from my account. Please refund it as soon as possible.
Please contact me at :[protected]

I wanted to make payment through Payu Money on ShoppinOutlet.in however when the payment was successful vide transaction ID S41621207 through Union Bank of India on 29/11/16, my statement showed the name of IBIBO Web Pvt Ltd and the person who was originally supposed to receive the payment did not receive it. Kindly reverse back the payment. immidiately....

Dear sir today I was make a payment to Sol delhi university but the transaction not done successfully.The amount is debited from my bank but not resived by the university.
So sir please take some action.

Account Holder Name :- Arjun joshi
Bank name- south indian bank
Branch Ifsc-SIBL0000719
VASUNDHARA GHAZIABAD
Account Number :- [protected] Transaction Date- 29/11/2016 12:45:24 IBIBO(PAYU) DR INR 3, 476.50
Transaction Amount. 3476.50
Website Name- sol.du.ac.in
Mobile No. [protected]