Ibibo Group / Goibibo Complaints & Reviews

I booked a hotel sidharth in shimla through goibibo on 7th jan, check in date 13th jan and check out 15th jan, after i tried to call Mr kuldeep hotel sidharth's owner from 10th jan (almost 10 time per day) but didnt pic my single call, so i ask for refund on 11th jan, every body knows that the weather condition of shimla is not good people stucked there from last few days without electricity and water so i decided to ask for refund, and i tried to call goibibo for the same and they said it is a non refundable booking so i ask for date change after that on 12th Jan at 11 : 00 pm by chance goibibo executive mr rajneesh reached to mr kuldeep only for once in which he said you can come shimla but there is some problem in electricity and water supply as it is very late so i ask goibibo executive mr rajneesh for date change then again he tried mr kuldeep's phone but again kuldeep was not reachable after a long discussion with goibibo executive he insure me not to worry we will help you, then i clearly ask him what if hotel denied for date change as it is a non refundable booking, what should i do then he insure me not to worry we will take a necessary step and help you and refund your amount, after check in date passes the behavior of executive change and after that they people denied for date change and refund also and just because of goibibo i cancelled my trip i applied for leave in advance from my office for Friday then its one day lost for me, and now i am following up till now through mail and calls and now goibibo put every thing on hotel and said we will not refund you amount because hotel denied for refund, i want ask one question what is the role of goibibo in between if you are not able to help customer or take any responsibility then whats the need of your service,

why you registered these kind of hotel under your name who are not even received call from customer, how could customer trust you ...you are not able to pic a single call how could you provide services to customer

all in this only one person suffer that is me (customer) because goibibo said i will not able to do any thing because hotel is not ready for refund i want to ask you i paid the amount on your portal so i want my refund from you i dnt knw about what hotel said...

please right on your portal in bold in case customer will face any problem we are not able to help you...so take care of yourself only...i suggest other not to use goibibo ...go for other website ...

i have more than 15 mails and call recording in which i request many time for refund but your executive replied me hotel denied as per the hotel policy its non refundable booking...then clarify me is any thing mentioned in your policy about the misconduct, or if hotel will not respond to customer then what goibibo will do or any thing any issue faced my customer then what will you guys do to help us

Dear
all i would like to share my experience with goibibo,
i have booked a airline ticket with go ibibo, for first time, and while booking in website, No where in any part of website they have mentioned that u need to carry a printout of your e -ticket, as a first time flyer I was not aware of the same becz I have got a sms from go ibibo says that your ticket has been booked and here is your PNR number
so I went to the air port while entering to the airport the security, said the sms which u have received Is incomplete and no traveller name has mentioned in the sms, so he dined me to enter in the airport and asked me to get a print out I went to spice-jet office and they took 30minute to give me a printout and charged me Rs 100 for a printout
after all these I rushed to the air line counter at 3: 55 pm as my flight was at ;435 so now the airline people is not ready to accept my boarding, becz of iam late
I have called Go Ibibo and asked that why you People has not informed me that import Information that u need to carry a print out of your- ticket while travel
I got a reply from them that its in the E-tciket which we have attached in your email

So my Question Is As first time traveller
1. Is the concern team of air line booking website or portal like IBIBO thinks that its mandatory information and need to inform every traveller in each the important massage in the email which they have send me
Here I am sharing the as per GOIBIBO Team they think the mandatory information or important massage they have shared me in email
Important Information
Checkin Information. Check-in desks open two hours ahead of the flight's scheduled departure, and close promptly 45 minutes before the flight is scheduled to leave. If you're late, you will forfeit your seat and no refund will be offered.
Passports and ID. Approved photographic ID is required on all flights, including domestic services. Pack safely. Take care when you pack your bags! You cannot take any dangerous goods in your luggage, and some other items (e.g. cigarette lighters and matches)
Seating. This Airline does not allocate seats, and you can choose where to sit when you board the aircraft. The aircraft is boarded in priority order, however, so the earlier you check in, the more choice you will have!
Specific needs and access requirements. Please inform us of any specific needs or access requirements by adding a request to your booking online or by calling the contact centre.

Need to change your booking?
You can change or alter itinerary details online, 24 hours a day! Rs.250 per passenger on the administrative fee charged over the phone and also if you cancel the booking online

Finally they came up with clarification that we have mentioned in the e-ticket which we have attached in your email-
iF I get the notification in email that u need to take a print out of the e- ticket then only I must read the information which they have written IN e- Ticket

Any way I Have lost the flight and goibibo is helpless in this matter

Goibibo is the worst travel agency I have ever encountered. I booked my air tickets through goibobo from bangkok to krabi. The travel dates are 25 jan for bangkok to krabi and 30 jan for krabi to bangkok via Thai Smiles Airways. There is a flood in Thailand due to which we have to cancel our trip.
I called the goibibo customer care to cancel our tickets, but the customer care executive, MEGHA is the rudest person i can think of. According to her, the tickets are non-refundable even if there is a natural calamity, and it is my problem and not hers.
Then why should we book the tickets via goibibo. We should have directly booked through the airline's website and not involved goibibo at all. Please understand that i did not book the tickets from Thai Smiles Airways directly and goibibo is the third party involved. It is your duty to ensure that my tickets are refunded. Why do you charge a convenience fee if you are not willing to intervene. Highly frustrated and disappointed with goibibo. I RECOMMEND NOBODY SHOULD USE GOIBIBO.

I booked hotel shiwalik regency shimla via goibibo ( booking id HTLTU6TMAF/2108216 )dated 6 jan2017 to 9 jan2017...For three days
but there was no electricity, power backup, bathing water, food heating in chilling temperature of shimla.
So i had to change this hotel and i buy another hotel room in emergency where everything was perfect
but hotel shivalik booked through goibibo failed to provide any basic service, and goibibo refuse to refund me anything and hotel use rude language. There was not even basic services ( more than 4800/- per day) 1. Electricity 2, emergency light 3. Power backup 4. Hot water and heating 5. Complimentary breakfast(that was included) 6. Even i was not able to bath and mobile charging.

HI SIR,

I HAD BOOKED A HOTEL WITH GOIBIBO.COM

Booking ID: HTLLDF8HEY
Booked on: Aug. 27, 2016, 4:07 p.m. IST

Euphoria Hotel
No.128/54/10 Opp. to IIM Adjacent to A2B Restaurant, Bangalore, India
Phone: [protected]
Email: [protected]@euphoriahotels.in

Vendor Booking Id[protected]
Total Amount
Rs. 3257

TICKETS:Re: [#4487234], 3605932

DURING BOOKING THE HOTEL IN WEBSITE THEY DID NOT GAVE ME COMPLETE INFO ON PROCEDURE AND WHEN I REACHED HOTEL THEY TOLD THEY WILL NOT ALLOW ME WITH FAMILY AND IT WAS AROUND 9:30 PM

I TRIED AND FOUGHT MULTIPLE TIMES WITH THEM AND NO REFUND HAPPENED PLEASE LOG A CHEATING CASE ON THEM AND PROVIDE ME REFUND.

THIS IS A CHAEATING CASE AGAINST THEM

Hi,

The below email, communication is for for your info. I have used Goibibo.com booked hotel for Vedanta wake, Ooty hotel.
In the website they have mentioned the below services - Basic Bathroom Amenities, Cable / Satellite / Pay TV available, Housekeeping, Daily Room Cleaning. but non of the facilities hotel has and i have complained to Goiboibo team they have not provided the feedback or refunding the money 214 hotel room they have allocated me that was looks like a rest room. please review the attached email communicated which i had with Gobibibo and photos of the rooms.

1 STAR rating for EAGLE BUS
RAJOT TO PUNE.

CONS. 1. It will surely always take more time than stated so the rest of the bus companies it take from 16-18 hrs from Rajkot to Pune it takes Eagle 23-24 + hrs.
2. They always pick up extra passages from undesignated stops.
3. Fill tons of cargo which takes them 1-2 hrs to unload and for the same take the longest route possible.
4. Staff is very sarcastic and will always never accept there mistakes rather sadistically make you suffer throughout the journey by driving like rickshaw even though they know they r way behind schedule.
Last but not least there busses are filthy dirtier than a street pig.
PRO. They are the cheapest but wait till you go with them they will show you the perks of your cheapness.
These experiences are a one time for me this has happened to me before aswell 1 1/2 years back and they haven't changed my bad luck I had no choice it was my last minute emergency new year's booking and the rest of the busses were full.
STAY AWAY FROM THESE GUYS.

I am complaining that I have seen my account o[censored]rvashi agency Delhi without any purchasing payment debit from my account and credit in ibibo account on date of[protected]
first amount is 2531/-
second amount is 25590/-
please refund this amount in account and give me details of this transaction how can this you do it.other wise I am submit F.I.R.

I had a booking the details of which i have attached. The app showed me that the hotel cost 8.2 k for a night, against 3.4 k, which is the actual amount.
I understand that ibibo keeps commission but not to the extent of charging more than double the price.
I paid, and lured by the false images ibibo put up, took up a room. However, the room was tiny, dirty and there was nothing similar to the images and not the price i paid.

I had to pay the full amount, and spend the 31st at a bad place for which i paid almost 3 times more.

If ibibo doesn't revert back, i will take it to court. I want some refund, and an apology in writing.

I have booked a flight from Kolkata to Visakhapatnam due to some personal reason I have cancelled the ticket.the indigo airlines refunded the money but the ibibo company is not refunding my money after calling several times the company assured me that the refund will be given within 48hours but not refunded after calling several times after the given time since over one week.so I request you to please take necessary action against the company and I will be thankful to you forever.

Dear Sir,
I have booked Airtickets To and Fro Ahmedabad - Delhi with booking ID YDFJQN and H7FCXV. In this i have choose payment option 24 month EMI under HDFC Bank. I have written to both but they are giving reference of each other and now finally escaping from the issue. Please find below communication with both of them.

Response Mail 1 from HDFC Bank : Date 27 Dec 2016 at 5.19 PM

From : [protected]@hdfcbank.com

To : Me

Dear Mr. Patel,

Thank you for writing to us.

This is with reference to your e-mail dated December 25, 2016 with Subject line : "Web - Bank Account - Account Transaction Related - Transaction in Statement / Bank Account - Enquiry".

We would like to inform you that the said transaction is successful from our end. Kindly request you to laise with merchant (GOIBIBO )for further clarification in this regard.


In line with our focus and commitment to Customer Service, we trust the issue has been resolved to your satisfaction. If you are not satisfied with the resolution, you may write to us through our website - www.hdfcbank.com/escalation

Warm Regards,
Jenifer Prabhakaran
Customer Service Officer
Customer Support Team
HDFC Bank Ltd.

Response Mail 2 from HDFC Bank : Date 29 Dec 2016 at 6.23 PM

From : [protected]@hdfcbank.com

To : Me

Dear Mr. Patel,

Thank you for writing to us.

This is with reference to your e-mail dated December 27, 2016 with Subject line : "Re: RE:'HBL=[protected]' Web - Bank Account - Account Transaction Related - Transaction in Statement / Bank Account - Enquiry".

We checked and inform you that we are currently not providing any option for EMI using debit card. Request you to kindly laise with merchant for more clarification.


In line with our focus and commitment to Customer Service, we trust the issue has been resolved to your satisfaction. If you are not satisfied with the resolution, you may write to us through our website - www.hdfcbank.com/escalation

Warm Regards,
Jenifer Prabhakaran
Customer Service Officer
Customer Support Team
HDFC Bank Ltd.

Communication 1
From GOIBIBO : on Date 25/12/2016
Dear Mr Patel,

Greetings from goibibo.com!!!

Please accept our sincere apology for the inconvenience.

Please note that as we can check from our end your EMI has been generated for 24 months. Here is the details:

Payment Type - EMI
Bank Ref. No- [protected]
Bank Name- 24 Months
Name on Card- NIRAV PATEL
Card Type- MASTERCARD
Card Number- 532676XXXXXX0502
Payment Gateway- PayU / EMIHDFC

So we request you to check with your bank as reference number given. Thanks for your co-operation. Please feel free to revert to us in case you have any further concerns related to this and we would be glad to assist.
It’s faster to write us at Goibibo express care, please log on to www.goibibo.com/support and submit your query to get a response from us really quick.
Kind regards,
Go Care Team

COmmunication 2
Dear Customer,

Greetings from goibibo.com !

Thank you for being our valued customer. We are grateful for the pleasure of serving you and meeting your travel needs.

We would like to inform you that as we have checked EMI option is generated successfully which of 24 months so 24 months is the EMI time period.
We appreciate your patience !

It’s faster to write us at Goibibo express care, please log on to www.goibibo.com/support and submit your query to get a response from us really quick.

Kind regards,
Go Care Team

Communication 3
Dear Customer,

Greetings from goibibo.com !

Thank you for being our valued customer. We are grateful for the pleasure of serving you and meeting your travel needs.

Please be informed that we are working on your query. We are arranging the callback for you in business hours.

We appreciate your patience !

It’s faster to write us at Goibibo express care, please log on to www.goibibo.com/support and submit your query to get a response from us really quick.

Kind regards,
Go Care Team

Hi There,

I have done one booking with Goibibo, received an email that it has been confirmed and money was deducted ad well, now yesterday morning received a call stating that has been cancelled because of some internal issues.. tried reaching their customer service which is of no use at all. They are giving me options which don't like at all.
Useless and will have to take a legal action if I dont get any response by 2 o'clock today.. booking Id Htl9u76me7

Dear sir
I have ticket booked from red bus. During the bus booking departure time showed in red bus website 20:30 bombey to ahmedabad (Egale falcon travels) and 16 seat available as same showed in dual bus available in red bus when i have selected first bus and booked ticket on time 17:53
After booking i have received ticket for time 17:55 and i have call received form travels operater time on 19:05 and i have gone boarding 20:15 and i have call to travels agent and he say your bus is depart so you arrange other travels after i have called to red bus support team but not any help by support team. Also i have cashless transaction and not available cash money so many problems observed travelling with redbus

I have an unknown deduction from my account from payruibibowebpvtltd.

Bank : hdfc
[protected]-payuibibowebpvtltd
Reference:[protected]
I have not done any kind of transactions with their company or website. I'm concerned as to the reason why they have deducted money from my account. Please refund it as soon as possible and also let me know the reason why this stealing has happend in the first place.

I have booked a flight with an offer of getting Cashback of Rs. 1200 if I pay through HDFC credit card. It's been around 3 months now and the cashack has not been credited to my account which was meant to be credited within 45 days. Many times I have raised a ticket for the same but always the customer support ppl would say "please wait..It will take time". How much time Goibibo needs? Just tell clearly atleast if you are not going to give the Cashback. They are always telling me to wait, sometimes 3-4 days.. Sometimes 24-48 hrs but no result came out of this.
Is this what your offers are? Better I will stop booking from Goibibo and spread this as much as I can so that nobody else would suffer and trust on your offers which never gets fulfilled.

On tuesday december 6th, in a sudden and shocking event of demise of my father, we booked the flight tickets on Jetairways flight from Mumbai to kolkata in order to reach there at the earliest, to our comfort we found a flight at 2.30 AM, however as id rubbing salt to the wound you charged us an amount of whopping Rs. 54009/ for two tickets. How bad it was on your part. You are fleecing customers and robbing them their hard earned money for any emergency situation. whats the the point of air travel if you will charge a bomb for a last minute bookings.

let me tell you, You took it as an opportunity to exploit us financially. I am really disappointed & disheartened with jet airways and Go Ibibo.

At the max it can be 101-2 thousand, it can excced beyond 10k for each ticket. You have charged us obnoxiously high priced. Such an steep price.
I am a regular traveller of jet airways.

There was a trap. When I checked the flight tickets per person individually, it was less but when I booked the 2 tickets together. You charged 53000 surge pricing. It was very unprofessional on your part.How could i leave my wife and infant and book tickets individually, these were shown as last 3 tickets, importantly i found many empty seats on the flight !!! You chose to leave empty seats on flight but charged us a bomb!!!

I am not going to let you go free hand in looting your customers like this.

I will go to consumer forum, write to aviation ministry and post on public forums.

Cheaters like you needs to be reminded you are in business due to passengers.

for sure, I am not going to book travel with jet airways/Go IBIBO anymore.

Request you to look in to the matter & take suitable actin, else I am planning to raise my concern with the relevant authorities & media

Hi
On 30.11.2016, i book tickets trough sree kkr travels from karaikudi to chennai for 4.12.1016 with bus fare of 588.70
My transaction was failed but amount was deducted from my account
It happens to me three times and money was deducted three times.
Can u please transfer it back to my account

It is already 15 days so i request you to process it soon

I have booked two tickets for my family. I have registered my mail id. [protected]@gmail.com.I have not received the ticket to my mail, .usually I is receive the ticket immediately after booking.. My PNR NIYSXE. This is Bangalore to Varanasi on 30 nov 2016. and PNR VD9ZVG is Varanasi to Bangalore on 1st Jan2017. My mobile no is [protected].

Please send and oblige.

Thanking you.
M.S.Renganathan

Hi Sir,

We are travel partner of most of the online hotel booking sites. Thanks to all of our travel partner except Goibibo. Now Goibibo started cheating with hotelier, we mean goibibo taking money from the guests and they are not supposed to pay to hotel. without any reason they are just blaming hotel. Now we have pending amount of approx 25000 and they are not listing at all. Now they are making problem to the Guest aswel as us.

Please take a complaint against them and ask them to pay money.

Unknown detection of money 848.00 rs from my Karnataka bank account without any indication.

Could you please help me to get refund.

proof:
ur Accountxxxxxxxx010007xx has been DEBITED for Rs.948.00/-ECOM-IBIBO GROUP PVT LTD Bangalore.

Refund account details:
Name: Suganthi C
Account No : [protected]
IFSC : KARB0000794
Karnataka bank
Vellakovil branch
Erode st-638111
Tamilnadu