Ibibo Group / Goibibo Complaints & Reviews

Tried to book a domestic flight on may 9, 2017 - amount of rs. 8, 983 got debited to my bank but the goibibo website showed that booking was unsuccessful.

On may 11, 2017; i got following mail from [protected]@payu.in

Dear ashish,

Your refund request for following transaction is being processed
And the money should reflect in your account within 5-7 business days.

Transaction...

Go cash can be used for any booking upto 8% or 750 whichever is lower. But when I tried to book, they said Go cash cannot be used for my booking as it is a internal condition that it cannot be used for few airlines. It is no where mentioned in the terms and conditions. Request you not to get fooled by the misleading advertisements and fraudulent offers....

Hi,

I booked a hotel for 1-night duration in Delhi - Hauz Khas named Marigold BNB for May 13'2017. The booking was done 2 days prior to my travel plan on May 11'2017.
When I reached to the specified hotel for check-in purposes, found out to my utter surprise that hotel had already been closed 1 month back. There was no trace of that hotel. Tried reaching hotel management staff and didn't received any response.
br...

Dear concern,
We have done two transactions which were successful in terms of payment but never returned on order confirmation page. And merchant is still not confirming for payments there are asking for many details. And still after providing these details ibibo merchant is not confirming for payment or order.

Herewith i am proving the details of transaction.

First order
Transaction amount*:br...

This is regarding a severe complaint that I have to file for a case which happened to me recently while coming back from kuala Lumpur. I had booked a flight from Kuala Lumpur to Hyd (09/05/2017) via Singapore with the same PNR number. It was a transit flight through Singapore through Tiger Airways. But while returning when I reached airport, the airways people didn't allow me to board the flight as they were saying that there is no layover...

Name : nabin shaw
Mobile : [protected] / [protected]
Email : [protected]@gmail.com, [protected]@gmail.com
Booking pnr : uye2jp, ug6pqn

These two mentioned bookings were canceled from the indigo website and they also mentioned that refund was processed by them. After 5 days also, we did not receive the refund to our credit card account. Then, we called ibibo group yesterday and the adviser mentioned that they...

I had purchase Air Ticket under PNR no.H29DY from Goibibo for the journey Dubai to Mumbai. While taking the online ticket, it was written refundable. But after taking the ticket & its print out, in the 2nd page, it is written cancellation charges as Giibibo fee - Rs.649 and Airline fee - Rs.3830/-.
Due to my other work urgency at Dubai, I had to cancel the ticket and while cancellation, the Goibibo representative initially told me...

Hi,
Hi, myself rakhee jash is a travel agent from global travel services. I booked hotel mahamaya palace for my brother mr. Kaustabh kundu. Booking id: htlwsuaunw and htl4hzbtw2. I already spoke to customer care and they told they will give another hotel sara for us.
I booked that hotel for my brother personally. Not from any travel agency. Last hotel mahamaya palace was under renovation and they cant accomodate my relatives....

I had purchase Air Ticket under PNR no.H29DY from Goibibo for the journey Dubai to Mumbai. While taking the online ticket, it was written refundable. But after taking the ticket & its print out, in the 2nd page, it is written cancellation charges as Giibibo fee - Rs.649 and Airline fee - Rs.3830/-.
Due to my other work urgency at Dubai, I had to cancel the ticket and while cancellation, the Goibibo representative initially told me...

Dear All,

I had requested flight rescheduling amendment of outbound flight for my booking on 6th April, 2017.

I had called support at around 11 am on 6th April, 2017 the total rescheduling charges would be ~Rs.[protected] and on the same say evening around 5.30 pm i again called the team, Mr. Ankit attended the call. The same amendments was charged ~ Rs. 20, 000.

Sir it was a very bad experience...

I booked a ticket from Delhi to Chennai for May 1st seeing that it is a "refundable" ticket. Ticket cost was Rs.4, 484. Booking ID is TUA5JKTDU. Now, when I checked with the customer care executive regrading cancellation, I was informed that cancellation charges is Rs.4, 071. I did not give confirmation for cancellation being shocked at the high cancellation charges almost equivalent to ticket fare. I fail to understand then on what basis...

Dear sir,
I am writing you regarding an issue of refund from your reputable company and display o[censored]nprofessional behavior in handling complain regarding it.
1) i booked a flight ticket on 29th of march with booking id - msgi6bymc. I cancelled the ticket on 5th of april. The company promised a guaranteed refund of cancellation amount within an hour else some go-cash would be added to my account or whatever. Today is 14th of...

Goibibo complaint number : [#9429662] Hotels - Cancellation And Refund - Refund Delay
Booking ID – HTLSXWSCNG

This is regarding the refund amount for the above booking id. cancellation was done from my side on 29th march. goibibo status refund initiated from their side on 29th march and it showed refund to be reflected in bank account with in a max of 3 to 5 working days. today is 13th day (9th day if saturdays and...

It has been extremely disheartening to see that a travel agent such as goibibo has such poor application services that confirmation of ticket occurs after 8 minutes of the whole process
Due to such delay I booked another ticket from some other travel agent.But god save goibibo, they told me that my ticket was confirmed only after 8 mins.

I was even more saddened to see the most unprofessional customer care support.Even...

I write after more than 4 or 5 instances where I tried to make a booking using GoIbibo account (which according to them has Rs5000 as GoCash). Each time, they jack up the prices of the tickets or hotels, then claim to give a discount using what is supposed to be my own "GoCash" and still end up quoting a price about Rs500 to Rs1000 higher than others.

I feel this is unfair, misleading and pure FALSE ADVERTISING. Companies like...

HI,

I have booked a Ticket from Chennai to Marthandam on 29.03.2017 .

Initial 3 Transactions are Automatically Cancelled after the Payment tap Opened, Fourth Time Again I tried to Book the Ticket but the Date automatically changed after Booking . I have chosen 31.03.2017, This was my Selection for the Journey but system automatically changed the date to 29.03.2017 Default date as current date . There is an Issue...

I Roshan Kumar Singh a PhD student was travelling to Rio de Janeiro for research purposes. I had booked my ticket via GoIbibo and I had two layovers at London and SauPolo. But when I came to British Airways counter for checking they said that I cannot travel because for entering London airport I need to have a transit visa and I was not having a transit visa.
Since I booked my ticket via GoIbibo so they should have informed me about...

I requested Goibibo representative to refund my amount of Rs 5481 to my recharge Account on 8TH of March 2017. i was informed that it will be done in 8 to 10 days.SR No 1046664 registered . after that i rised couple of times the request for the same till now refund has not been done. iam just getting only default mailers but no resolution. and also iam not able to contact customer support representative .

Please find Attached...

Have never faced such an unpleasant experience ever in any website while purchasing air tickets.Had booked a flight on 14th of March 2017 for a roundtrip from Del-Ccu. While making the booking on the app I paid trough net banking and my money was deducted from my account but booking was failed. It was a surprise to me so I called their Customer Service number and spoke to the first agent named Gaurav, this person had no clear justification...

Hello Team,

Today, I checked my Credit Card Statement of Month of FEB-17 and found two unknown transaction. Thief. Thief. Thief.

25/02/2017 IBIBO WEB PVT. LTD. 2238.00 (Transaction Reference: 085374)
27/02/2017 IBIBO WEB PVT. LTD. 1999.00 (Transaction Reference: 033101)

Surprisingly, for these two transaction I didn't received any alert from HDFC Bank.

I also observed at...