Ibibo Group / Goibibo Complaints & Reviews

I am writing this mail to inform you about the trouble i had to face because of my flight back to india from germany.

My brother had booked a flight from dusseldorf to trivandrum for 30/07/2017, via dubai on goibibo.com. The airline from dusseldorf to dubai was pegasus airlines (Turkish) and from dubai to trivandrum was indigo airlines (Ticket attached).
On the date of journey, the airline didn't permit me to travel from dusseldorf stating that i don't have a visa for uae. For a transit time of less than 8 hours, a visa is not required in dubai and it is mentioned on their official website and i had traveled already via dubai without a visa. I need a visa only if the layover is more than 8 hours. Please see the link:

http://www.uae.org.br/Ingles/Consular/transvisa.htm

I missed and important appointment, and had to face serious difficulties and emotional stress due to this last minute decision of the airline. They had never asked for a visa to dubai (If required) any time before and all they asked was my passport details. Goibibo or the airline didn't inform about the requirement of a visa and now they are denying to reimburse the ticket price. Kindly do the needful.

Dear sir,

For your information, on[protected], a balance of rs.2, 130/- has been deducted from my federal bank account, towards the payment of pay2all

The amount has been debited to my account with transaction details below:

Transaction status success
Transaction type:shopping mall payment
Initiator account : jayakumar d
Transaction date (Dd-mm-yyyy):[protected]

Beneficiary nickname :ibibo web pvt ltd
Beneficiary account number:[protected]
Transaction amount :inr 2, 130/-

Consumer code : [protected]
Bill reference info : [protected]

The amount has been debited to my account and payment process for item pay2all is not done.

Kindly do the necessary to clear amount for the further processor refund the amount.

I have booked a accommodation in hotel empires, bhubaneswar on 16.07.17 for two days wef.17 & 18.07.17 with my booking id - htl7yg2vpu. As per the advice by ibibo group i have deposited rs.2520.00 as gst directly in the hotel. Bbut i am not given the money receipt rather they advise me to collect the same from goibibo. Hence i request to to kindly provide me the said money receipt for rs. 2520. Oo so that i can reimburse the same from my organisation.
Thanking you.

I booked the train tkt via goibibo but some i request to canceled my tkt via goibibo customer care and i also get reference no in my mail id but i couldn't got my money return back and i confirm with irctc the tkt is not canceled. Detail is below and i many time call and mail to goibibo but not got proper reply from out site

Pnr no [protected]
Suryanagri exp
Date of journey 31st july 2017
1st ac total 3 passenger
Tkt amount is 4310/-
Request to cancle date is 29th july 2017 on 1.40 pm and ref no is 13339029
And i called to goibibo cutomer care they have to told me you will get only 1200 rs
They explai me as per irctc rules you cancle the tkt you will refund only 25% amout of tkt if you cancle 48 hrs to 12 but as per irctc rules 25% deduct from total amout fare. When is cancel 48 hrs to 12 hrs before departed the train.
I share proof of click booking and request to cancle the tkt date and time.

Hi sir,

This is ramanan s from chennai. Comming 1st aug 17 im going to sharjah. Im book the ticket by goibibo. By my mistake im not clearly cheking in procedure.
After the ticket booking i know check in baggage 30kg is not added.
After that i raised the compliant and pay the additional rs.200 rupee.
Then he (Customer person) say within 24hrs your compliant to be solved.

My compliant tracking no[protected].

Im requsting to you kindly solve the issue very soon pls.

Today i book bus ticket from narsingpur to indore.
Only one boarding point was shown in the option.
I book ticket and receive a msg with dept time.

When i enquired about the boarding point it was 45-50 km away from where i entered in boarding option.
If i'm putting one city name (Narsinghpur) in the dept. Place option then how u provide me such wrong information..? (Far away boarding point)

Furthermore i contacted with driver, he was also not provided me right information to pick up the bus.

I want complete cash back as a miss my bus and facing huge inconvenience due to providing such felt boarding point option

I have booked a hotel ticket at munnar, kerala for 19, 20, 21 oct 2017. I got confirmation mail from goibibo after payment of booking amount. After booking i called the customer executive of goibibo for payment confirmation. They said that all payment done from my side was done. When i tried to contact with hotel executive they denied for any booking done for that time period. When i getting know that there is some issue with the booking and contact to goibibo they informed me that there is some issue is there and booking has been cancelled and i have to book again if i want to book on that same time period. Booking confirmation mail screen shot attached below for your reference.

I have booked a hotel room through www.goibibo.com online on 19th july 2017 at 1.43am and made payment for the particular transaction through my card, immediately i received a booking confirmation through mail, for checking purpose yesterday evening i made a call to Hotel aryaas regarding my room confirmation, but they have informed me your room is not confirmed, you pls check with goibibo only not to us like that informed and i called yesterday night to goibibo customer care number and they informed regarding my complaint has been already forwarded to concern department and you will be receive a call with in 15 minitues and we will make arrangement for alternate property, but no one called me, from yesterday to till now i made en number of calls to that customer care, still they are saying same reason, sir please wait our concern team will working on it and we will make arrangement.

I don't know how long they will work for to sort out my issues and i will not believe them further and i given much time to them to sort out my issues.

so kindly help me in this regard and also enclosed copy of my room confirmation given by goibibo through mail for your reference.

Thanking you,

Regards,

R.Sathyanarayanan.

Note : i contacted goibibo customer care through this no-[protected]

Hello my name is sankara rao i was booked a bus ticket on 14th july2017 from hyderabad to viskaptnam and i got a message your ticket is confrimed on 15th july but i called to customer care they said cancel your ticket and book again i was cancel my ticket and book again but my cancel ticket amount has been not refunded but in status amount refunded i got message but in my accoutant amount is not credited, please check my deatils and refund my amount imediatly.

Dear team,
Subject: ₹ 26647.02 is stolen during a phishing call from a cell number# [protected]
I would like to lodge a complaint against phishing call received from a cell number# [protected] named as mr. Amit mishra dated on 4- july - 2017.
The person (Mr. Amit mishra) who called me had told that he is speaking from irctc (He had all my personal details and information of my wife’s irctc account) and he knew that my family members are travelling under pnr# [protected] and both of these commuters had not received the meals which are generally given by the irctc and therefore mr. Amit mishra had convinced me that he wanted to return the irctc meal charges of my family members who have travelled from new delhi to dehradun on 4- july’ 2017. Furthermore, mr. Amit mishra had told that he will deposit the rs 180.00 into my icici savings account only post verification of my icici savings account number and debit card number. During this verification process; mr. Amit mishra had asked my icici debit card number, expiry date of debit card along with the cvv number and otp. I have the audio recordings in my mobile phone which can be treated as an evidence for my complaint.
After producing all the above details to mr. Amit mishra; my icici savings account number had been debited twice with two below debit transactions.
Serial number
Transaction date & time
Transaction remark
Cr/dr
Amount (Inr)
1
04/07/2017 3:03 pm
Iin/zaak epayme/[protected]
Dr.
9, 950.00
2
04/07/2017 2:59 pm
Vin/payu /[protected]/0
Dr.
16, 697.02

Grand total (1+2) = ₹ 26647.02
The same grievance had been registered to the icici bank officials over the call with the ticket number#[protected] and subsequently my internet banking and debit card had also blocked for any further exploitation.
I would humbly request to take the strict actions against the caller and please help me depositing my money back to my icici account number#[protected].
I am again receiving a call from [protected].

Thank you!!!
Sincerely,
Ashish david dayal
Address: g-10, subhash chowk, behind dr. Negi clinic, laxmi nagar, new delhi-110092, india
Email: [protected]@gmail.com, [protected]@gmail.com cell: +91.[protected]

I tried to book a flight on the 07/07/2017, when i was booking it at the end of checkout they said the card issuer was not valid. So, i just did not book after this. After 10 days on the 16/07/2017, the amount 17244 rs gets deducted from the bank account. I have not received any email of flight booked on the 07/07/2017 neither till date. No booking emails at all was sent on my email address. Now i am asking for refund but every person in this company is so rude they just hang the phone on you. They have deducted the amount for no reason. I need some help to get my refund back.

I wanted to cancel my booked flight from mumbai to dubai but the bookung executive wrongly cancelled my return flight from dubai to mumbai because of which i was not allowed to board the flight and had to wait at the airport from evenibg till next morning after traveling past 30 hours with various halts from stockholm.

Goibibo abroad number wasn't working and hence one of my friend contacted from india and the spokesperson said that you to wait for 48 hours for a solution!

Even after realising the mistake and promising me a solution in 24 hours i have to explain the issue to 7 different over a week's time. I was asked to take less refund then the amount of new ticket. Finally on warning them with comolaining in consumer court i am promised a refund.

I am highly disappointed with the services.

I am disturbed about all false information given while booking flight om this site. I flew on 13th july from vietnam to malaysia my connecting flight was from malaysia to mumbai. I was told i have to re check the bag which was not the case. I was told it will be jet airways travel from malaysia to mumbai but it was malaysia airlines. I could not pre book my meal and was not given vegetarian meal and was very irratated as i. Was starving.. Also i was told i will need transist visa at malaysia which again was not the case.. Really sad jouney.. Would never recommend any one.. I want my money back for this trip. Would go on media site too. Dipali sankhe

Hi Sir,

We had a pathetic service and felt like throwing our money during our stay at Ginger Hotel Chennai on 8th July. Please see the details below:

Booking Name: Akash Siddapur
Booking id: HTLL4C4LAV
Room Type: Standard Room (Double Room) with Breakfas
Check In: July 8, 2017
Hotal Amount: Rs. 5718
Vendor Booking: Id[protected]
Booking was done for three person including breakfast.

Issues:
1. When we reached hotel, we were given very small room in which only two people can stay, they said we cannot add a mattress for third person as there is no space.
2. They said that this is the only smoking room they have in which window can be open.
3. After multiple round of discussion they shifted us to a new ( a bit bigger) room, which they said that it is smoking room.
4. Some how after taking out table from the room, they adjusted additional mattress. But in this window was not opening and it was blocked and there was no exhaust.
5. When we asked that how we will smoke, they said that close the door and smoke we don't have any room in which exhaust works or window can be opened. They even did not had exhaust in Restroom.
6. In the morning when we went for breakfast, they said that we have to pay for that.
7. Again after having discussion multiple times they said that breakfast for 2 person is included and for third we have to pay,
8. Again after having discussion and hot arguments they agreed and gave breakfast for all three.
9. For each thing we had to beg - on day 1 they said they don't have additional glasses, we had to ask multiple times for towels, tv was very small.

At the best was when we asked at the time of check-in that 'if that is the case then why did they accept booking for 3 people'. They said if you don't want to stay talk to goibibo customer care and go at other place, this is what we have. When I called customer care, after putting on hold for 20 minute, they said to be on line they will talk to hotel management and get it resolved. But after 5 minute putting on hold customer care guy said hello hello for 3-4 times and disconnected the phone. After that we tried multiple times but call was not transferred to customer care.

At 10 PM we did not had any option apart from staying in this hotel.

Please look into this and since I feel it is wastage of amount, see what can be done.. ideally for this kind of booking hotel should refund the money and pay some additional money to customers for the torture.

Raised a service request as well: Service Request Id: 12609233

Your kind attention is highly appreciated.
[protected][protected][protected][protected][protected]

I have sent the above email to "[protected]@goibibo.com" on July 10, 2017 and got the reply that I will get a response in 24 hour or prior to that. I followed up again on 13th July 2017 and till now no call or response over email.

This is a clear case of harassment and it looks like once payment is done the company doesn't care about the customer. Really pathetic, poor service by the people. No escalation mechanism is defined in the website as well. I am fully assured that after posting it here also I am not getting any solution. But Still I am posting so that the people can know how this company is making other people fool.

This was the email that i got from the goibibo team

Dear customer,

Greetings from goibibo.com!!!

Thank you for being our valued customer. We are grateful for the pleasure of serving you and meeting your travel needs.

This is in reference to your query under the transaction id: gobusand682d24ec97

Please accept our sincere apologies for inconvenience caused.

This to inform you that the ticket which you have cancelled is being cancelled after the expiry of the cancellation policy. This ticket is being cancelled by 100% cancellation charges. You have cancelled the ticket on 18-jun-2017 10:08 am, but the policy has expired 11:30 pm on jun 18. Hence we are unable to process any refund for this transaction we request you to go through the cancellation policy mentioned on the ticket.

For further assistance please write us on 24/7 express care www.goibibo.com/support/ or contact goibibo customer care support.

Kind regards,
Mohammed irfan
Goibibo team
[protected] / [protected] /[protected]Available 24x7)
"

Does this even make sense,

According to the statement the customer support executive made, it says that the cancellation expires at 11:30 pm on june 18th, but i cancelled the ticket at 10:08 am in the morning hours of june 18th, and why on earth are these people not ready to give me the refund. Any one please help me get my money back.

Thanks
Chandu.

This is my complaint ticket no.[protected]Day of transaction[protected],[protected]After a month). I had booked a domestic flight from chennai to bangalore on 14th june. On the first try, there was transaction failure and my money got debited from the card. I called up goibibo and they assured me it will be refunded in 24 hours. So i went ahead with that confidence and tried booking a second time on your site which was a success (Pnr-ybsg4z). The customer executive on that day said that he started the refund initiation on that day itself. Till now there has been no refund to my account. I called up many times and they say different answers saying it has been initiated and another customer support manager asking to see my bank statement ever since the date of booking to prove that i have not received my refund. Do you not have a system in place which confirms if i have received my refund or not??? Why do i have to share my personal bank account statement with you people for you to confirm the same? Contradicting answers and buying more time is what has happened till date. It is a huge sum of 8338 rs. If you search the no. Of booking against my phone number, you will realize that i am a frequent customer and i am honestly never going to use your site after this harassment and experience at the hands of your customer support. I need my money refunded and i expect a reply from you on this asap before i take it to the social networking site and consumer court detailing my tedious experience with you. 8338 rupees is a big amount and i cannot leave it like this.

I booked a round trip (mumbai - goa) for aug; first my booking isn't confirmed and they ask me to call via email

I called them up and asked them to confirm the booking - they make me to hold for half an hour and in the end assure that booking will be done

Later i get a message stating that one way is confirmed but return is not - now i had booked round trip, why are you giving me one way ticket

Second i am yet to get email or message about refund - should in book other or will they book other and in the meantime the prices have gone up by 1k

Please take a look

Thanks
Hemant
[protected]

I had 5 tickets for Delhi to Srinagar flight on 28th. Due to my son's illness i have requested cancellation of 3 tickets out of those 5 on 26th June & got a ticket number for that cancellation request. The ticket number is mentioned in the subject line. But on 30th of June when I connected with GoIbibo team for the refund amount, I came to know that those tickets were not cancelled & the airline will refund only a nominal amount after deducting the no-show penalty instead of the cancellation amount as per the policy. Because they didn't receive any cancellation request from the travel agent (goibibo) for those tickets.
I need to know why this happened & who's going to pay for my losses. I have written 4 mails so far on this. Didn't receive any call or revert on those.

Regards
Sazzad
[protected]

I have made a booking for Singapore Accommodation where has goibibo have given a places where its dangerous and prostitutes areas i didnt like it so i have asked for a refund after all the discussion i have received
This is the mail what i have got from Goibibo still now i have not yet received my funds if i call goibibo their is no Response whats so ever

Hi Mr. Mathad,

Greetings!

This mail is regarding Booking Id: GOPKGINTde83a[protected].

Please be apprised that full refund of 5 nights is already denied to you. We have a word with the higher management and as a one time exception we are able to take a approval of 50% refund on 5 nights which will be INR 8051.

This is the best which we can do for you on this case.

Please acknowledge this mail so we can process the refund of INR 8051 in your account.

Warm Regards,
Puneet Ratanpal
Goibibo Team
Contact:[protected]

I had travel planned on 24/6/2017 to Delhi via jet airways for which i had booked tickets through go Ibibo where i was using my friend go ibibo account so while booking the ticket we had mention my name harshiv.K.vanarse but their system picked up the name of the person on who account i was logged in which was again incorrectly mention on the ticket as Mr.amarjit.kaur saini where its should be ms.amarjit.kaur saini. so we tried to contact...