Ibibo Group / Goibibo Complaints & Reviews

It is really shell shocking to see such a poor response from their end. I was given a word by one of organization's executives last night that I would be getting a refund. He said he had spoken to the hotel management and got the confirmation on refund and I would be getting the reversal by today morning. It is so sad to note such a mail stating the negativity in the morning. Being a loyal customer to goibibo, I am deeply disappointed with...

Dear sir,

I have booked hotel at shilong meghalaya from 15th to 16th july through goibibo portal on 11th july 2016. The booking was confirmed under id no htlx45lhgj on payment of rs.5569/- through net banking.

On reaching hotel pinewood i have been told that there is no booking in my name from goibibo. I have repeatedly requested hotel authorities to get confirmation from goibibo. I have personally tried to...

Name: khasim ali - booking id: htlmmpkyqa
I have booked a room in blue hills hotel, ooty, on 25th around 5 pm for 26 and 27 th july16. Same day evening i have requested to cancel, but they say same day after 12 noon it is not possible to cancel. Then i have requested to cancel next days booking even that they have not done. Pleae refund rs2735./- tickets raised with them are 3217227, 3217229, 3222631...

On cancelling a ticket, the refund amount was credited into gocash without any permission or intimation. As only 5% of the ticket amount can be used from gocash, the refunded amount stays unusable. This seems legally incorrect and i request to refund the amount into source bank account. So to make every customer aware of this, it is a no-refund in case of cancellation, if booked via goibibo....

I booked ticket on 5th of July. The amount was debited from my card but the ticket was not booked. On contacting customer support, they said the amount will be refunded within 24-72 hours. From 7th of July onwards I am calling goibibo customer support frequently and asking about the refund status but they always says the same thing "Refund was processed on 7th of July. Since its not credited to your account, give us 24 hours time. We will...

I nitin jain booked a ticket through goibibo with airline:g8/itvo7a and my date of travel was 18th july 2016 @6:20 pm by goair from delhi to pune. I reached the airport with my wife at 4:30 pm to ensure i complete the travel formalities. When i reached the goair travel desk to issue me a boarding pass, i was surprised to know that my ticket is auto cancelled. Never heard to something like auto cancelled, i enquired with their senior most...

I have booked one single room in Suncity hotel Dubai on 18/07/2016, In the booking voucher of Goibibo it's clearly mention free cancellation between 17/07/2016 2pm to 18/07/2016 2pm. I was continuously mailing them to cancel it on 17/07/2016 but i didn't get any reply from them.
I am attaching my voucher copy and my mails screenshots in which you can see time.
Still i didn't get any reply from them for cancellation or not....

My booking id is hy616q and from last 4 hours i have been cordinating with goibibo team for cancellation and refund, as i asked for the refund in other bank account or in gocash mode. Poonam executive in goibibo team committed me that if i provide noc from bank then refund is possible in other bank account but bank said there is no issue to them but they can not give noc in written as it is not required... Now goibibo team is saying refund...

Jul - 17 - 2016

Cancellation charges = loosing complete flight ticket cost, irrespective of how many days before the scheduled flight, you call up.

If you cancel flight tickets, complete payment made is lost, even without using the service. neither the terms and conditions states this nor the website gives you a clear idea of why there is this complete amount deduction.

Perhaps, the website states...

I booked room from goibibo but when i reached hotel they said no room available than i called to goibibo for the concern then he canceled the booking and refund initiated but till now no refund credited then i called back then they say your booking was confirmed but you did no go there .

date of incident :- 11-06.2016
booking ID : HTLS7YCWWH

I have prof of my call recording that i talked with goibibo customer...

I (animesh) have book the ticket for tirupati from bangalore through goibibo.com in manish traveler. as ticket timing was 11 pm (11th july 2016) once i reach the anand rao circle from where the bus will depart but it came i surprise as manish travel person told me that the bus is already departed at 10 pm, when i ask them that the timing is 11 pm they told me to go and talk to ibibo person, you have not book from manish travellers agent.br...

Hello

I have booked tickets for pune-dubai-pune
25th july to 5th aug 2016

I have paid rs. 12, 825/- via net banking

Unfortunately i need to cancel my tickets

Goibibo sent me mail about refund of rs. 3, 570/-

I don't understand why those people deducted rs. 9, 255 from booking amount

I have called to there helpline as well, but the executive...

I had missed my flight (jet airways) on saturday due to heavy rains and had re-scheduled the same on sun 26-jun, on 25-jun immediately i had booked my ticket in airport at jet airways.
I had requested for refund, however i got a reply from go ibibo as below, i got an bifurcation given for refund was more than the amount of ticket that was booked, ticket booked amount was 11300/- and below bifurcation i recd

Greetings...

I had booked a domestic ticket i. e from kolkata to delhi and delhi to kolkata and when i booked this ticket it was shown as refunded ticket.
Somehow my plan got cancelled and i couln't travel and i cancelled the ticket before hand only.
The amount they have refunded me is just rs. 496 out of payment of 7007 and now they are saying that we have deducted this charge and thta charge and all.
My question is then y the hell...

I booked a jet airways flight srinagar to delhi and delhi to lko through goibibo. Pnr SDSCDU . Flight no. 9W 604 scheduled on 1st july.when i reached the airport i was told that my flight ticket had been cancelled without any prior notice. And i was forced to buy a new ticket in the same flight at a higher price.both goibibo and jetairways are responsible for my loss and nothing is being done by them...

This is the worst experience i have ever experienced during online booking of airlines. I booked first time on indigo via goibibo with pnr - fdmv4k on 19th june 2016 for round trip with registered contact no. [protected] (Piyush malhotra) but on 27/06/16 i got a mail at piyush. [protected]@gmail.com regarding add meals before and i was just checking that site and after that what i noticed that my flight is cancelled and out of 7500/-, 4500rs....

Hi,
I was supposed to take the flight yesterday from amsterdam to london (Ba-423) and then london-new delhi (Ai-162). However, when i reached the airport yesterday early morning at 5am to check in for my first flight, i was told by the airline that they can not let me fly since i don't have the requisite transit visa to change flights in london.
I was forced to make another booking on the spot (Since my schengen visa was expiring...

PNR NO : S88R8J & QBFFUQ
Flight NO : SG84 & SG84
Name of Passengers : Gaurav Nagpal, Dev Dutt Sharma, Divpreet Singh, Samir Sharma

We were travelling by spicejet to New Delhi from Bangkok on 20th June night. Our flight was at 5.10 Am. After submitting the luggage and collecting the boarding passes, we asked the lady at the checkin counter who has given us the boarding passes about other formalities. She replied...

My complaint to the company:


1. I understand that you have a have mentioned that non related couples may not be allowed in some of the hotels while they would be welcomed in others. How would a customer be sure that the hotel he/she is checking into follows what policy?

Don’t you think that it is Go ibibo’s responsibility that before accepting the payment it should make sure that the customer will...

Dear sir

i am having 4 bookings in hotel heavans park booked through goibibo.com on 18th june 2016
i received the confirmation voucher immediately saying that your booking is confirmed and there is no need to call hotel for confirmation
now suddenly on 21st june 2016 they mailed me that all those 4 booking they cant provide as “ Hotel Heavens Park, Bilaspur ” has not been updating its inventory which resulted...