Ibibo Group / Goibibo Complaints & Reviews

On 17th august 2016, i got a promotional email from goibibo which says i will get rs.1200 cashback when i book ticket through their mobile app and make payment with sbi credit card. The offer was available for only that day between 2pm to 10pm. I checked the offer detail page: https://www.goibibo.com/offers/gokarde-wed/ and found i satisfy all conditions and hence booked 2 domestic tickets from dibrugarh to new delhi. It was a multi flight trip with indigo and jet airways. The ad said that there was a promocode to avail this offer.

But when i tried to book the tickets i didn't found a box to enter the promocode. I didn't want to miss the offer and i thought although i don't enter the code, because i was using a mobile app and my sbi credit card between 2-10pm, i will get the cashback somehow from goibibo. So i booked the tickets without entering the promocode. One cannot expect that everyone will understand that no promocode mean no cashback. Because rest all fulfills each and every criteria.

After i made the payment, i though i should inform goibibo about this issue, which might be a technical bug in their app and obviously i want to informed about my booking to get the cashback.

A customer care agent replied me in email that as i booked a multi itinerary trip, this offer is not valid. That mean the cashback is applicable only on single flight booking. But i read the term & conditions and asked the agent whether it is mentioned anywhere in the promo, app or website that this offer is not valid for multi itinerary. They said no. So in the next email i mentioned that as this promo is incomplete and it might misguide other customer (Like i was), i will raise it consumer forum, so that everyone knows about it and don't make a mistake like me.

In the next day i got a call from one goibibo customer agent and he apologized for the confusion and he said he completely understands that it's an issue from their end, they will forward the issue to the technical team. And he wanted to offer me a gift voucher of rs.5000 for different companies. It is completely understandable why he offered me the same. But i denied that offer and said him that if they can give my cashback then that's fine, otherwise leave it.

From the next day, i started to get calls in very polite voices and emails from different agents almost everyday. Even sometimes got calls at night. They apologized me for what happened and informed me that they are working on it. Their technical team was working on it and they need some more time to resolve my query.

After that, i almost forgot about it because of the busy daily life. But few days ago i got a call from another agent with a tougher voice than earlier, that they can't resolve the issue and he directly blamed me this time that it was my mistake. When i didn't see the promocode box, i should stop there and it is self explanatory that even if you fulfill all conditions, but no promocode mean no offer. Is it really acceptable??? That is their website and they know how it works and what conditions does it have. But can you really expect a customer to imagine all this??? We had a long discussion and he was very rude. I didn't understand where are those polite customer agents this time who started the call with "we are sorry and we can understand your concern" type of sentence? I guess this time they try to solve the issue in "other way". I felt like that guy was in goibibo to solve such cases at the end.

Today, i got an email from them that - "when ever company launches an offer, it is on company's prerogative to give that offer across products or to specify the part of product."

I am surprised, how the tone and emails just turned suddenly. Once they were saying sorry with polite voices. But now it's a complete different scenario. Even they started to blaming me what just happened.

In foreign countries there are some strict laws against it. But in india i am not sure how is it. So i don't know what action will be taken against them, but i think it's really an important issue.
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1. When you advertise you should advertise it completely so that general customers don't get confused. There are 1.25 billion citizens in india and you can't expect they all will understand your strategy even if you don't explain it properly.

2. You must respect other time and money.

3. You can't blame others just to hide your fault.

I am not taking any grudge or something against goibibo. Even after this incident i booked flight with them. But i just want to mention that i really didn't liked what just happened. I want customers to know about this.

Plus i would like to forward this message to higher managerial level and want to inform them, how people in customer level are actually dealing them.

Hope to hear a positive reply.

Thank you.

Sir,
I was trying to book a flight ticket on 26th of august but the money was debited and the ticket was not confirmed. So i called them, they said that the money had been sent back from their side and would be refunded in 48 to 72 hours by the bank but it still hasn't. Now my call doesn't connect to Goibibo helpline no. as they ask for the mobile no. that was used for booking and they that " there is no booking from this mobile no. so they cant forward my call to customer care. I tried complaining in bank "SBI" but they said that "they contacted the merchant and the merchant said that that payment was successful and so they cant help and i will have to contact the merchant ." Sir i don't what to do.
The merchant says contact the bank and the bank says contact the merchant and no one is taking any initiative to refund my money.
Even i have to contact the merchant under the title " i want to change my email" as for contacting them there are some specific heading with some titles and unless i have a ticket i cannot directly mail them with my problem.

date of booking:26th august 2016
time:16:33 hours
email id: [protected]@gmail.com

I booked a room in Coorg for 2 night stay from 3rd to 5th sep 2016 through Goibibo. The website has confirmed the booking and received payment. A day before the journry, the customer care of Goibibo has contacted and asked to confirm another hotel as the former one has some issues. Even after confirming the same, they haven't made the booking. As we reached the hotel, we found out the same. Goibibo asked us to wait 10 mins and that went about 30-45 mins. Finally, we took a room in the hotel they suggested. We had to shift rooms 3 times and still had problems.
Room 1: Bedbugs
Room 2: No light in the bathroom, wash basin leakage, buckets broken and TV not working.
Room 3: Commode flush leakage and TV not working.

We made our bookings from our side as suggested by Goibibo and had to face these many problems.

Name of the hotel: Safalya Residency, Kushalnagar, Coorg.

Extra student baggage allowance"
Pnr: rlgpdz
As per my conversation with mr tushar chawla (Goibibo representative), i was assured of extra baggage allowance on student visa, after he confirmed that with etihad airlines. I asked him to send a mail confirming the extra baggage allowance but he told me that there's no need for a mail because the conversation is recorded and i can ask goibibo to check the recordings if there's any issue in the future.
Later, i called up etihad on the same day to confirm the same and i was again assured that i'm allowed to carry extra baggage on student visa. 2-3 days later, etihad denied me of any extra baggage allowance on student visa.
I don't know where is the miscommunication and i frankly don't care.
I just want the extra piece of baggage as promised by goibibo on 30th august.
I've made dozens of hotel and flight bookings through goibibo and such a reckless behavior with a regular customer can simply not be tolerated.
Flight is on 16th august and i will need this issue resolved at the earliest within a day.

This is regarding cashback which was supposed to reflect into my sbi card within 60 days of my booking. And i made this booking on 21 st june. I am calling goibibo team again and again and they are repeating the same thing that they are not getting any response from their finance team. I, therefore, request you to look into this issue and escalate this as soon as possible.

Dear Goibibo,
I did a booking from Goibibo yesterday for 4 passengers “PNR No: JGXIMO” from Mangalore to Mumbai Flight dated 3rd October, it was a mistake in date since i particularly remember i had selected 24th October, and your app does not give an option to review booking before confirming payment, which is a feedback and can be incorporated in your app.

Now I have an option to either reschedule it or cancel it. Since rescheduling option is way too expensive with the modification charges (~3000) & fare difference for 24th Oct (~4000), so I will have to shell out 7000 per ticket over and above 17, 496 for 4 tickets, which lands me up at Rs. 45, 000 for 4 tickets.

Now coming to cancellation, the charges for cancelling if done through an agent is Rs. 3600 + Service Tax per ticket, which is almost equivalent to the ticket price. Now if i am getting so heavily penalised for booking through your app, then i don't find any good reason to book through your app next time.
Now the policies devised by the airline are to help the customers or to penalize them so heavily, just because they have done it through Goibibo or any other agency. I did all the procedure just after booking the ticket which is almost a month in advance than what I have booked. I have been advised by your personnel to keep the booking as it is & wait for either the flight to get cancelled or resheduled by 1 hour so that we can proceed for full refund from the airline operator.

Please help me, i expect a full refund on the wrong date tickets that were given to me after the payment.

Regards,
Pravin
[protected]
pravin.[protected]@tatamotors.com

Hi guys

Please do not book anything with this site. They are running a full fledge scan as they show a lower price stating inclusive all taxes and then when you want to confirm the booking the price just shoots up to over 2000 inr and when we spoke to their csm team they want us to send a email with screen shorts which we did and no response as promised by their floor manager. Contact them after 4 hours and one csm called pankaj gaur is stating the same that we need to send the screen shot again. I am booking a 5 star hotel from last 5 hours and i have flight to catch in the morning. These people are useless. And with such a reputations, this is so bad customer services. The following is the screen details for the pricing.

Floor superior - mayank shukla - denied to give the emp id.

Price breakup
1 room (S) - 2 night (S)
Rent - room 1
Rs.4874 x 2 night (S) rs.9748sub totalrs.9748
Coupon discountrs.-1300taxes & feesrs.2582totalrs.11030

The aboce is the final price. The screen before is the following costing

Book on goibibo app/mobile web for best deal
5, 907
2, 983
Save
2, 924 per room per night


Mon, 29 aug
Pick a date

Wed, 31 aug
Pick a date
2 guests / 1 room

Sub total
5, 965
For 1 room 2 nights
Inclusive of all taxesbook now
Booked 2 days ago

Ector 50 gurgaon.

.

I booked a ticket from Tirupati to Delhi via Ibibo. Since there is no direct flight between said destination so they gave me connecting flight from tirupati to hyderabad and hyderabad to Delhi.


I booked these tickets a fortnight back but suddenly yesterday I got a call from trujet stating their flight has been cancelled. Trujet gave me an alternative option but they wasn't working for me. So I opted refund. I called up Ibibo for Complete refund other journey but Ibibo wanted me to reach hyderabad somehow and board the other flight. Since that flight is confirmed so they cannot refund my money for the same. So I am left with 600kms to manage somehow but arrive on time to board the connecting flight.

Ibibo is full of money making bugs. I am left with no other option but leaving my 2nd flight as well. But I will keep spreading it every where. So that people start taking initiatives and booking there tickets directly from airline's website.if this kind of situation arrives with them in future atleast they don't have a 3Rd party involved unnecessarily to make their situation complex. Goaibibo is full of non sense puppets they don't take sense but keep talking. When everything suppose to be done from airlines than why are the sitting in between.

Why do we encourage their presence. I take a break now and say no to Ibibo forever.

Dear sir,
I have opened account with goibibo and duly loging into the same booked flight ticket from del to vtz and back by air india on[protected] and[protected]. As per the message from goibibo the pnr numbers are zbgb3 and hlpdr respectively. But unfortumately i chave wrongly mentuioned the return journey date as 07-11 instead of 07-10. However there is no confirmation from the air india. If the tickets are not confirmed, the money debited from my account will be with the goibibo only. If such is the case i will book the tickets afresh on hearing from you duly log into the goibibo. I have already placed my request to know the factual position and advise. I would like to know from you at the earliest. If the tickets are booked i request you to change the return journey date fron 10th nov to 10th oct for the same flight. But as far as my knowledge is concerned, the tickets were not confirmed by air india. Please findout and let me know at the earliest.

The booking id's toawb6fms and tuawbgqm8 and my goibibo transaction id is gofld7ab[protected]

I had booked 2 tickets from goibibo, and had to cancel the tickets. Before cancelling i was told that it would take 5 to 7 working days and i asked them to cancel it, after 5 days i get an email stating the refund would take 45 to 90 working days.

Is this fair? More over the agreement is between the airlines and goibibo, not with us as a client.

My pnr is pnr - x3kla7. The best part is the tickets are booked on 3 different airlines, 1 lufthansa, 1 swiss and only the domestic flight from zurich to washington 1 way has been booked by united airlines. So why is it taking so much time.

I tried to book one ticket from muscut to calicut on 6th of july, but my account has been debited the amount and ticket was not booked. Booking id:-goflia2bec[protected]. I contacted constomer care team as they are telling they have already initiated the refund and i will get it in 5 to 7 working days, now its been more than 50 days no refund has been processed and now i have been asked to contact my bank for refund, can you please assist me getting my money back with interest and i have spent daily 1 hr for this issue.

I have made more than 20 calls and more than 300 mins on a simple query that your team is unable to resolve. In the Morning[protected] i had conversation with Ajay(Flight) and Vaishali/Shiriya(Bus) department and nobody is putting any efforts to resolve it.
Flight department transfers call to Bus and vice versa, and i as a customer being stuck in between.And previously one of the executives told me that i would get the full refund for the bus booking(reason: Break Down) and now they are not doing it and just making excuses.
I booked a bus from GoiBibo which broke down mid way on 10-Aug, passengers were stranded at an unknown location and due to this the, couldn't fetch train and was unable to reach delhi
And For return i booked a flight from Delhi to Pune, which i obviously can not take. All of my trips and plans got spoiled just because of a bus delay.Neither the goIbibo was able to help on the same night and just the night became worse.
So for now i want the flight cancellation with full refund which is scheduled on 18 Aug.
So i request anybody to help me with the same and process the refund or i will have to go through the laws and to get it i will definetely het into it.
Kindly call and resolve, i would request.

A troubled goibibo Customer,

I made bookings in Puri from 13th to 16th August 2016, in Surya Beach Inn. bookings ids: HTLDU3PSPS, HTLZKHVABF, HTLHSAUVCM, HTLCKLYV8T, HTLAVS6UEX in mid July 2016. The communication from Goibibo said the booking is confirmed and I need not check with the hotel.
I was to arrive at the hotel at 9 pm but my booking was from 8 am as per the hotel policy.
At 7 pm, when I was about 2 hours away from Puri I called up the hotel and to my horror found out the hotel is closed. There was no sms/ call from Goibibo regarding this.
Meanwhile Goibibo had sent me a 'Hotline' number. I tried calling up the number, the average wait time was min. Finally the call got connected, the person at the other end was equally clueless. Then finally they told me they are making alternate arrangement in a hotel called 'Sri Aurobindo Niwas' and told me they had mailed me regarding this.
I checked, there was a mail from some Naina which said they have upgraded me to ' Sri Aurobindo Niwas'. The mail mentioned Naina had tried to call me but there was no missed call! A convenient lie. I checked on this hotel, it is a dirty, dingy place in the middle of slums. The hotel I booked had rental of Rs. 2650. This hotel rent was Rs. 800. What an upgrade!!!
I tried to call up their helpline number again saying I do not want to stay there. Again call gets connected after 10 min in their 'hotline' number. I explain the situation to them, they agent at the other end puts me on hold, I wait on hold for 20-25 min, no one answers back. This happened for 4-5 times. At times they promise a call back which never comes.

Meanwhile I reached Puri at 10 pm and since there was no other option I check into Aurobindo Niwas,

I call up their call centre and ask them to cancel all the remaining bookings.

Finally a call comes at 1 am on 14th August. The person at the other end was not willing to listen to me but rather more inclined to cancel the remaining bookings.
There is no concern where the customer would go and stay.

All the while they were saying they had no rooms available in any hotel. But I could myself see rooms available in Puri in Rs. 3000 range.

Finally I used my contacts to find a place in an Ahram.


While this was happening, goibibo kept sending me messages on how I was enjoying hotel Surya BEach Inn, 1 message each day from 13th to 16th August, making fun of the situation.

Goibibo you suck!!!

Attached are photots which Goibibo called Deluxe room!!!

It's mistakenly booked the wrong sector two way return flight on 18th july under the indigo PNR MYVD7G which is under the name of my sister, instantly i reliased that i have booked the wrong sector i cancelled the ticket over the phone, staff promised me for full refundable as with in 7 to 10 working days !! I understood and agreed the suituation, i recieved the one way payment in 7 days when i called the GoIBibo team to check that half payment is still due they promised me that there are some discrepancies and will get the other pending amt in 2 days !! now its been a month i am still waiting for refundable but nevr got a right information always tried to make false promises !! i have done a big mistake using this travel agency i will never recommend nor of my frnds to book through GoIbibo ...

Hi team,


I am writing to dispute the theft of mobile device stolen in hotel booking by your travel website.

The items i dispute are also mentioned in the complaint lodged with the local police.

I am a victim of mobile phone theft, and has requested several times for cooperation on the same but neither did the members of ibibo cooperate nor did the hotel owner.

The number active on the device for working for 3-4 hours after the theft but due to negligence from hotel side we were not able to locate the device.

I am requesting you to intervene and take a strict appropriate action against the people involved in the theft.

In addition, i'd like to request a fraud alert placed on my file as i didn’t expect such a fraud hotel to be enlisted on your prestigious website. We expected atleast ibibo to enrol only genuine hotels on their website.


Enclosed are copies of missing report and the fir registered that are supporting my position.

Please investigate this matter and help find the disputed items as soon as possible.


Regards
Harleen
[protected]

So, i had made a booking at express inn nashik for 15/08/2016, the check in time mentioned on goibibo voucher as well as website was 12:00 pm, whereas the check in time as per the hotel staff was 02:00 pm, i reached the hotel at 12:10 pm assuming the check in time was 12pm, and to my horror i was made to wait till 1:45 pm with my family in tow, and my 1 1/2 year old niece constantly crying, later on i was allotted only 2 rooms out of the 3 that i had booked, and the third room got allotted at 2:25 pm, as the hotel staff said its their policy and they cant allot the rooms before the stipulated time. Even after making repeated calls to goibibo customer care, and posting tweets to mr ashish kashyap who is the founder of goibibo, the best compensation they could come up with was 2000 goibibo cash, i have all the screenshots of the voucher showing the glitch on goibibo's side, also the conversation which i will be very soon copy pasting on each of the social networking website, they are literally not bothered that the customer had to wait for so long because of their mistake. This was really disheartening to see that goibibo being such a big brand does not care of the customers hardships. Disappointed with your sucky services.

Go ibibo is fraud website made by a bunch of fraudulent having no sense of ethical business neither shame nor any standards.

They claim to book hotels for you but in actual those are cheap and low graded hotels that go ibibo sells to people at more than double rental while making a fraudulent claim that go ibibo provides discounts.

In actual they choose only the worst possible hotels, flights and products.

They make fake advertisements at their website showing something else while the actual pictures show the dirty and fake face of cheapness of go ibibo. Here in the attachments are the photos of a 4 star equivalent property according to go ibibo.

Next step go ibibo acts cheap in providing resolution to complaints and doing such  activities ‎, then as normal clients, have no any option left rather than taking this  complaint at consumers courts.

I strongly recommend every person cheated by go ibibo to launch their complaints at nearby consumer courts against this fraudulent company.

Go ibibo neither have any ethics nor any shame after wasting people's time, money  and this company and its fraud employees feel great being over smart doing these fraudulent activities.

Government must black list this company.

I had booked a flight ticket in last week of april most probably on 26th april on my daughter's name for 5th june from bangalore to ahmedabad via bombay. That i had cancelled because of some reasons. Unfortunately i don't have the pnr no any booking details because of that i haven't given any complend. But as per my information this refund should come automatically without any complend or information like other cancellations of irctc or any other companies cancellations. Requested to please arrange to refund me the due amount. Gajendra dubey

Dear Sir/Mam,

This is to inform, I have booked successfully a room through GOIBIBO. But after two day they have reject my booked room.

Goibibo Booking ID: HTL9JKERTX
Date of Booking:July 29, 2016, 10:17
Goibibo Contact person E [protected]@goibibo.com
Contact Person: IB1426_KawalpreetCD
goibibo Complain no.3324146

I would like to request you to kindly look in to the matter as if they are doing like that people will come on road as they know as per their booking Hotel is booked but at the time of Visit they will find no any room.

Regards,
Bir Sharma
E mail- bir.[protected]@gmail.com

To, Dated: 12/08/2016
The Managing Director,
Ibibo Web Private Limited,
4th Floor, Pearl Towers, Plot No 51, Sector 32,
Gurgaon – 122002, Haryana

SUB: NOTICE BEFORE FILING CONSUMER COMPLAINT

Dear Sir,

I have booked bus ticket from Delhi to Lucknow on 12.8.2016 through GoIbibo mobile application and paid Rs.2398 for the same. The Boarding time of the...