Ibibo Group / Goibibo Complaints & Reviews

Hi,

Let me start by saying that i am a very frequent customer of Goibibo for both Hotels and Flights and you ensured that i will never do any booking from your website again. I had never expected such a sub-standard service from such a renowned website.

On 1st November I did a confirmed booking via Goibibo for hotel Asia Health Resorts And Spa for a Quadruple Room since i was travelling with my family. The choice of the room was done basis my earlier travel, feedback from friends and online.

On reaching the hotel at 7:45 pm in the night(with my family) they refused our check-in since hotel had never confirmed our booking to Goibibo and they did not had the room availability.

On calling up your helpline you ensured that my issue would be resolved within 15 mins but i had to stand in the cold for 2 hours with my family as it appeared no one was bothered about my issues.

After over an hour of follow up on your helpline, i was provided an alternative substandard hotel which was 8 kms from the hotel i booked and was standing outside. I kept on requesting your helpline to provide me a hotel which was near to my current location since i used a taxi to commute to this hotel and at 9 in the night it would not be possible for me to travel.

After this went on for two hours they booked the same hotel with sub-standard rooms which i knew before hand since i had already stayed in those during an earlier visit but since at 9:30 i had to other place to go i had to take that option.

I have deleted the app from my cell now and also told me friends never to use the goibibo again.

Please be assured that i would be mentioning the same on blog as well as other social networking websites and would also go to the necessary board.

I sincerely hope some action is taken so that other customers do not face such issues.

Kind Regards,
Kunal Bhakhri
[protected]

Goa - pune bus (rs590 per seat) dated 15/08/2016 cancelled. they simply run the same bus at the same timing by simply running the changing the bus name online at a higher price (rs[protected] per seat).
No alternate arrangement.
Money still not refunded for 2 tickets.
They refund money for 4 ticket after continuous follow up.

We have booked 6 ticket @ rs590.00 x 6 = rs3540.00 (approx).
Due to bus cancellation cab booking goa-pune @ rs12000.00

They are simply cheating consumer in unethical way in rush time.

I have an unknown deduction from my account from payuibibowebpvtltd on 29/10/2016.

Bank : hdfc
[protected]-payuibibowebpvtltd
Reference:[protected]
I have not done any kind of transactions with their company or website. i'm concerned as to the reason why they have deducted money from my account. please refund it as soon as possible.
Please contact me at :[protected]

Hi team,

I checked with goibibo multiple times, regarding the cashback on transaction done on 08/30/2016. Customer care agents and supervisor misguided me by saying that the other agents do not have sufficient information & i need to check with the bank. I checked with bank & they informed me that the cashback has not been processed from goibibo, so hdfc liaised with goibibo multiple times.
Even the floor manager-shaurya ahuja informed me that i should have received the cashback within 10/14/2016 (45 days from transaction date), & promised with a callback regarding updates from the product team as he informed goibibo has not processed my payment to hdfc. But the callback as well as the cashback never happened. I think i am just being played around without any progress in my grievance.

Thanks,
Dipankar bose

I have ordered a bus from delhi to lucknow. I have payed money for ac leyland sleeper bus but when i reached their the people of kalpana travels told me to sit in a normal type ac bus which even don't have a proper seats and good ac. I also didn't get the seat i selected. They were filling their bus like normal seater and in this i got the last seat. I payed more to travel in ac seater leyland luxury bus but didn't get it.
I trusted over goibibo and you have failed. I hope you to do something as soon as possible or provide me some refund or look deep in this matter.

I cancelled the hotel booking and that time i was told i will get the refund but didn't got it. They don't disclose the details while booking and misguide by their question answer section. These guys are just behind earning money and not at all focusing on customer support. Its totally irresposible behaviour towards consumer. Won't recommend go ibibo to any one now

I have booked hotel in goa of 30th oct in augast. And now yesterday he called me that they tranfer sum another hotel which is very bad and not comfortable at all.
And i am having all the proof of the booking in prachi and payment confirmation. I talked wit d guy name ishan thakur. He couldnt helo me in this matter.. I want that you please give me that same hotel prachi wich we have booked.. I dont want this benjuls bontique.
Hope ao my problem get solved soon.
This is the end movement that we cant do anything else also.. So plz help me soon asap.
Thank you
Aagam

Hi,

I had booked a bus ticket on 23 Oct 2016 at 12:00pm and it went failed redirected to a error page in website says my ticket is not booked.
Then I had booked train ticket for my journey.
At 3pm the I had got notifications and messages saying your ticket is booked. What the magic is this?

I had contacted customer care, he just shouted at me saying we will give partial refund.
For this application mistake why should I loss my money . This is a bad service from you. I am having bad experience from you . I do not recommend this site or application to anyone and will not use anymore.
Please give me a valid explanation

I have booked three flights tickets with PNR Nos: O6RS3S, V7PWTF, KDB3VQ on 20th July 2016 with travel date of 30th Oct 2016 using promocode was GOHDFCD. With this promocode i should get a cashback of Rs 250/ticket (Total cashback of Rs 750) in my card within 60 days of booking but till date I have not received any casback in my card. I have already complained to GOIBIBO team thrice but have got the same answer that we will contact with our refund team. But till date no reply received from GOIBIBO team. Kindly do the needful and help to get credit of cashback of Rs 750 in my card at the earliest.

Thanks and regards,
Rahul joshi
[protected]

Dear sir/madam
I have made a tranasaction through my. Internet banking as on dated 06/10/2016 for booking of air india flight through ease my trip app. For rs 4756/- my account was debited but thicket was not booked due some error in internet connection and money was credited to your ibibo air account no. [protected] with ref. Name jitender nalwa and still not reversed to my account kindly look in to this matter and reverse the money to my account.

Regards

Jitender nalwa
Mob. No.[protected]
[protected]@ymail.com

Dear Team
I have booked flight+Hotel to bangalore from Hyderabad for my 4 family members for 2 days.
They have checked in to the hotel at night 12.30 15th Oct and they have the return flight to hyderabad on 16th Oct at 09.45pm.
Hotel members are asking my family to check out at 12.00 in the afternoon on 16th Oct.

I have booked the flight and hotel for 2 days and they are worried because my parents are old and they have first time visited to bangalore.
They cannot roam on bangalore till night.

I have paid 25.000 for 2 days and if their such policy about the hotel goibibo should tell prior to booking

Now when I called goibibo for help. Gulshan Kumar or Gulshan sharma from gurgoan he said hotel will have their own policy and we cannot do anything on this. Either pay extra money or do whatever you want.

We pay such a big amount and when we call for help they are demanding.

Please help me to resolve this or I am gonna sue GOIBIBO for this fraud.

We pay amount online because we believe everything is properly planned and maintained by the team but we get is rude reply after paying the amount

Goibibo request number https://support.goibibo.com/support/tickets/4528676

Mobile number [protected]

Looking out for help ASAP as my parents need to check out tomorrow.

Regards
Rahul

Cashback not credited till now.

Hi Team,

I have made a booking on Goibibo through a campaign in which SBI is partnered with Goibibo to provide a cashback of Rs.1200 on booking of domestic flight above 5000Rs..
I have made a transaction for the booking on 24th August with below details-

Transaction amount-5031
Goibibo BOOKING ID: JCVHHK
Booking Date- 24th August 2016
Offer name- Goibibo Gokarde wednesday

The offer states that cashback will be credited within

Inline image 1

Please look into this on priority and provide me the cashback as soon as possible.

Regards,
Ankit Agrawal
Contact-[protected]

As per the booking, I had to check-in at the hotel on[protected] and the checkout date was[protected]. Since i was far away from the place, I called to the hotel manager and informed that I will be arriving in the night[protected], so that they should not give the room to other. But when I arrived at the hotel (at 8pm), the hotel manager said all rooms are full, they are unable to provide rooms at that moment. After so much of requesting, the manager made the arrangement at some local house (maybe a home stay kind of thing), which was in very bad condition. The manager told, for one more day of the booking, he will make arrangements at their hotel (state lodge), the one which i have booked. Next morning[protected], we checkout at the house where the manager had arranged and arrived at the state lodge at 8am. Again they said, rooms are not empty and after waiting for a hour, finally they provided a room. The room was not at all clean and it was full of bad smell. Also they have provided used bedsheets and they have not provided any soap, towel etc. I have seen so many fellow travelers booked their room online and waiting at the gate to get the rooms for a long time. I request you to kindly look into the issue and resolve it.

I had booked my ticket from baripada to bhubaneswar ..referance no.. GOBUSAND41f[protected] my bus departure time was 11.30 pm.i received my confirmation via mail in the morning itself and wat i see next one sms of cancellation of ticket at 11.19 pm.dis is simply harassing the customer.request the authority to take strict action towards dis unprofessional activity..as a lady..nw i m offered a sit behind the driver..dis too disgusting..wel i dont have an option to sit..but request to take some action against dis type of management of booking immedietly.The person who spoke to me also is not capable enough to address my problem..the person contact number was [protected]

I had booked my ticket from baripada to bhubaneswar ..referance no.. GOBUSAND41f[protected] my bus departure time was 11.30 pm.i received my confirmation via mail in the morning itself and wat i see next one sms of cancellation of ticket at 11.19 pm.dis is simply harassing the customer.request the authority to take strict action towards dis unprofessional activity..as a lady..nw i m offered a sit behind the driver..dis too disgusting..wel i dont have an option to sit..but request to take some action against dis type of management of booking immedietly.The person who spoke to me also is not capable enough to address my problem.[protected]

Ha ha shame on Goibibo and redbus the leading bus tickets booking websites. They are paying salaries for customer executives who doesn't know there company names other than URL names.

As I was booked ticked from Bangalore to tirupathi on 12 oct 2016 10.10pm. It's raining heavily at my bus boarding point(near madiwala P.S). I called up operator at around 10.14pm due to no response from operator he asked me to come 1km from there near St. John's to get in the bus I refused and called up to customer executive regarding the same. I asked him regarding my travel time and boarding point he tries to convince me. But in return I asked to whom u work for he is telling only URL names but not the company name. I was tired I of the call. This is how these guys are are earning money from customers. Plz travel on govt buses and let ur india spent the money.
Thanks,
Praveen

I am host on goibibo, I have two villas in goa which I have hosted, however I dont get any assitance from the business development manager regarding the status of my listing, on which page is my villa, how to increase bookings, I had agreed for 25% sharing still my property is not in any marketing initiatives

It pains to see the attitude towards hosts on your website, it is the peak season in goa, still there are no bookings from your end, property name is seven seas villa

Regards
Carol Lobo
Property Owner
[protected]

My booking id is HTLRY9GJZX. I booked a hotel in Guruvayoor on June 23rd 2016 using my SBI debit card as there was an offer which promised a cash back of 30% of the remaining amount paid by me after all the discounts provided by GoIbibo(like gocash) into my sbi debit card account.But I haven't received the cash back even after 90 days of booking. When I called up their stupid customer service they are telling me that the offer is by SBI and not by them. When I called SBI they are not even aware of such offers doing the rounds in such website.I used to book using GoIbibo and now they have completely lost my trust. Please look into the complaint as early as possible.

I have made payment to airbnb today morning using payu gateway from my bank of india a/c. [protected] at 8:33 am.

The transaction failed but the payment was captured in the account of ibibo web pvt ltd for rs. 45, 851/- which reflects as debited to my bank account.

Kindly look in to the matter to reverse the amount back to my bank account.

Thanks.

Anand.

Hi,
I pay my Grab House rent 14000 through PayUMoney and this time I tried the secure browser option to pay the money. Instead of crediting the rent to CRYPTOPY TECHNOLOGIES PRIVATE LIMITED through PayUMoney it has credited the money to PAYUIBIBOWEBPVTLTD. I am still wondering why the money has got credited to IBIBO though I did the transaction from PayUMoney website. Can you please process the refund as I haven't availed any services from Go Ibibo.

This is the HDFC Bank Netbanking Transaction details:
10 Sep 2016 [protected]-PAYUIBIBOWEBPVTLTD [protected] 10 Sep 2016 14, 000.00

Thanks,
Mahesh