Ibibo Group / Goibibo Complaints & Reviews

Hi, My name is Nirav Dhruve; I had made a transaction on Goibibo.com on 15th March, 2015. I was booking flight tickets through this website. However, after the transaction was complete I got to see on screen was my tickets were not booked and the payment for the same was debited from my credit card. The transaction amount was Rs. 38, 558 and additional Rs. 500 was paid through my GOCASH account maintained by GOIBIBO. The booking ID for the same was GOMUPKGF08A[protected]. Since then I raised several complaints on GOIBIBO customer care Portal, also tried calling the customer care phone number but to no avail. My complaint is still lying as it is, nobody has even bothered to revert. At least as a customer I have a right to discuss this issue personally with the concerned person of the company. No communication from GOIBIBO is scaring me about my money and also my travel plans. I also confirmed from my credit card company that the merchant (GOIBIBO) has claimed the amount which I was to spend on this transaction. So now GOIBIBO is sitting on my cash of Rs. 37, 558 since 2 days and isnt reverting on my concerns. This is not the 1st time I am booking tickets from this portal but such poor experience is the newest thing I am encountgering. This can be termed as Cheating, fraud, mishandling of customer money, etc. Please address my concerns and take suitable action the company.

im not booked any ticket..but 334.52/- was deducted from my accout of sbi..can u plss tel me d details of dis trasiction..transition id is..[protected]IG00ROQJP1 to [protected]..I want to know the details..who was booked dat ticket and from wher to wher??

SIR I WANT TO KNOW THAT BY WHICH PURPOSE THE COMPANY HAS DEDUCTED THE 729.88 RS FROM MY STATE BANK OF INDIA FROM VADODARA GUJARAT.MY ACCOUNT DETAILS IS AS UNDER AS FOLLOW 06-Mar-2015 (06-Mar-2015) TO TRANSFER INB Ibibo Web Pvt. Ltd. [protected]IG00RRLCX9 TRANSFER TO 3217 729.88 SO GIVE ME ANSWER SOON

I made 2 bookings on name of animesh sadhna phone no [protected] 1 was done 2 showed up payment failed. I have requested for call back many a times I have e mailed you many times have submited details in 24/7 support but i haven't received any call or revert mail. Im so annoyed with your services.

Hi, I have booked 2 tickets from Tirupati to Hyderabad for March4th.But the flight was non operational on that day and I have raised a full refund request from airlines. When I am trying to reach Goibibo for the refund they are not responding. Request you to help me here Ticket Details PNR Number : X65GJC PNR Number :C5CLQP

I booked flight for two passengers from goibibo.com on Jan, 15, 2015 for date May 02, 2015 with booking ID F6EX1MZTR from New Delhi to Mumbai. First of all, I am unable to retrieve my booking from the company's so called web interface. In constantly says that it is invalid ID. Secondly, When I try to retrieve it using phone, it says no ID exist using my phone number and thus I am unable to make changes. It can be seen directly on the airline site but rescheduling there requires your intervention. There is noway a customer executive can be reached on the helpline number instead automated responses are given, which doesn't recognise the Booking ID sent on email. Attaching screen shots of PNR emailed and Error in retrieving same ticket from your database.

I had booked two rooms from goibibo website in Country Inn And Suites By Carlson Gurgaon Sohna Road. Since my colleague is not travelling, I wanted to cancel one room. But goibibo customer care executive told me that I'll not get any refund since the full refund is credited to GoCash under the current promotion. In cancellation policy it is clearly mentioned that if i cancel my bookings by by 9:59 16/03/2015 that i'll get full refund.

I made a hotel booking (HTLE4XSJVY) yesterday and paid Rs.11038 but due to some reason i cancelled the booking in next 5 minutes and when i selected for refund i only got a message that Rs.1638 have been refunded and the remaining amount was transferred to Gocash which is not acceptable as their are restriction and terms to use the gocash in addition to it was clearly mentioned that 100% refund will be made till 28th March on the cancellation. I want them to refund my money to my card or else adjust 100% of the amount in my next booking. Their customer service reach-ability is poorest and they don't have any toll free number where we can speak to the customer service person as all the numbers are on automation.

I have booked a ticket for Air India through Goibibo.com on Jan. 17, 2015. But Unfortunately I had to cancel it on 14th Feb, 2015. Also I had received a cancellation confirmation mail from goibibo informing me that the amount will be refunded in 5-7 days. But it has been a month and after writing 3 mails, I have not received the amount. The flight details are provided below: Passenger Name: Rohit Kr Agarwal Flight: AirIndia PNR: Z4WCY Goibibi Booking ID: TUA41DJR8 Amount Paid: Rs 7983

I had booked a refundable ticket through Goibibo site for New delhi to Bangalore whereas I had changed the date previously and also paid extra amount for the same. After that My travel got cancelled and I put a request through phone for the cancellation 10 days prior to the scheduled flight. Customare care executive also confirmed that I would get the refund of 2466 approx as it is refundable ticket. I waited for 16 days for the refund and when didn't see that in account I had lodged the complain to goibibo site where that had informed that 531 rs had been refunded. Booking no. G8XKWKT9 Emial id: prosenjit.[protected]@gmail.com Phone: [protected] My question is why 531 instead of 2466. is this the way that GOIBIBO cheats their customer. Need an solution for the issue.

DEAR CONCERN I HAVE TAKEN TICKET FROM GOIBIBO IN LAST MONTH 20TH AFTER TAKEN TICKET OPERATOR CALLED AND SAID THERE IS NO SERVICE FROM THAT PLACE SO I HAVE REQUEST TO CANCEL THE TICKET THEY HAVE CANCELLED BUT RECIVED REFUND STILL IT WAS IN PROCESSING. SO I REQUEST YOU KINDLY DO THE NEEDFUL. BOOKING ID: GOBUSAND19e3f[protected] Regard M.Surendra [protected] cipla ltd vijayawada andhra pradesh.

Dear sir, Myself, Umakant had booked a ticket of Spicejet flight of 23.11.2014. The booking was from Hyderabad to Lucknow. The booking ID was NSGR8T7PW and it was booked Through IBIBO LTD. The flight got cancelled by your company due to some technical issues. Sir, despite my several communications to the your company and IBIBO Ltd., I have not received the Refund amount till date. Kindly do the needful to get my full refund by airlines company. I will be obliged to you. Thanking you, Umakant Mob-[protected]

In this website they dont provide customer care propery. They dont listen to those who have an issue related to any customer issue like ticket booking, sign in problem. This webste inly knows how to collect money but they cant take care of their customers. Please some one help to resolve customers issues. I also have one issue if some one can help out with their call centre then it will be grateful. from past 1 week I ma following with them but I dint get any response.

This is with reference to the case 227509. I have cancelled my hotel booking HTLVPWTRYS and the refund is credited in go cash under promotional offer which is incorrect. I have already received response from Goibibo team which is inappropriate. The reason is follows: 1. I made a booking in Taj Ooty (Rs 11, 873) under FULLREFUND promotional scheme through which I was refunded 9900 points as part of promotional go back offer --> this was as per the Terms & Condition 2. Taj offered free cancellation and hence after sometime I cancelled the booking 3. As per the standard & transparent terms and conditions following things should have happened - my full amount should have been refunded and my promotional goibibo cash back should have been made 0. However Goibibo has refunded 1973Rs to me and continued my promotional cash back with lot of restrictions. Ideally this is my money and I have not received as part of goibibo offers and hence do not qualify to be part of promotional cash back. This is also against the rule of RBI where user is not allowed to use his money that is there in the wallet. So as part of next steps would request you following: 1. Either refund by 9, 900 Rs and make my promotional go cash as 0 2. Or move this 9, 900 promotional cash back to non-promotional cash back so that i can use it for next time purchase with no restriction. Please understand the current promotional go back points that i have is not received as part of any promotional offers and is actually my credit card refund and hence you cannot classify as promotional go back points Trust you will look into this and resolve the problem. To add on to the woes there is no customer care and no response on our email or cases or any follow ups Nupur Gupta [protected]

Booking Date From To Booking ID 06 March Hyderabad Tanuku GOBUScfeec[protected] BSR Tours&Travels seat no:R14 for Friday, March 20th, 2015 Operator PNR No. ABRS3390811 But unfortunately bus has been cancelled on 7th march 2015 till now i didn't get money back.so please do need full.

I am trying to rechedule a flight - it is a medical emergency - However the customer support experience is a nightmare. In the email below - I am asked to call a number - when I call the number - I am asked to wrtie to GOIBIBO. When I go the site - there is no email where I can write to !! I mean - do you guys want to torture customers!! Can someone from GOIBIBO please give me a way out - I need to get my team member back - as early as...

Please refer to my Booking N0 GOPKG[protected] (Ravish kapoor) we had booked a flight & hotel Rs 14, 153 dt 28/02/2015 from credit card & it did not get confirmed booking so we were told that refund will take 5 days as on 28/2/15 I had booked from credit my card as till date no refund received as I try to reach customer care both call cannot reach & email I request I send on 24x7 express so many times flight catogery they say you call contact flight & hotel catogery which is not there on web site . There is no system that to contact customer care & get call back from customer care also it strange system that customer is being harassed with no information kindly urgently look into the matter or we would not like to take legal help. there refund policy is bad no tracking system to contact them .to get refund thanks for your support, regards Ravish kapoor Moble :[protected]

Mail on 23rd Feb(Refund Amount 1934) Dear Customer, Greetings from goibibo.com!!! This is in regards to the cancellation of your reservation with the booking ID LB01NR5P//N6EF8WHWW We tried contacting you on your registered mobile number with us however unable to establish the contact. We called you to discuss about cancellation fee as no refund will be remaining once the booking is cancelled. Booking ID: LB01NR5PAirline Cancellation Fee: INR 1500.00Goibibo Cancellation Fee: INR 200.00 Booking ID: N6EF8WHWW Airline Cancellation Fee: INR 1500.00Goibibo Cancellation Fee: INR 200.00 Refund amount will be : INR 1934.00 Mail on 24th feb(Refund amount reduced from 1934 to 1160) Greetings from goibibo.com!!! This is in regards to the cancellation of your reservation with the booking ID LB01NR5P//N6EF8WHWW We tried contacting you on your registered mobile number with us however unable to establish the contact. Please note that no refund would be applicable for Bangalore to Coimbatore sector once you cancelled the booking.However for Pune to Bangalore sector refund would be INR 1160.00 Booking ID: LB01NR5P ( Bangalore - Coimbatore )Airline Cancellation Fee: INR 1500.00Goibibo Cancellation Fee: INR 200.00 Booking ID: N6EF8WHWW ( Pune -Bangalore ) Airline Cancellation Fee: INR 1500.00Goibibo Cancellation Fee: INR 200.00 Refund amount will be : INR 1160.00 Mail on 11th march(Refund amount reduced from 1160 to 920) Greetings from goibibo.com!!! This is in regards to the cancellation under the booking ID N6EF8WHWW. Please be rest assured that your refund has already been processed from our end as per the following details:- Booking ID: N6EF8WHWWRefund date:[protected]Bank Reference Number: GOIBI.2262.[protected] Refund amount: INR 920.00Please check with the bank in case of any discrepancy and you can quote the above reference number to help them in locating the refund amount. Apologies for the inconvenience caused and we appreciate your understanding and patience in this matter. Do feel free to write us in case you have any further concerns regarding the same. In every two days you people are changing refund amount, , This is an absolute case of cheating on your part..

I bring to your knowledge that I have made bookings for stay at hotel summit namnang at gangtok for the following period. Check in 10/04/2015 to check out 12/03/2015, 2nd check in for 22/03/2015 to check out 24/03/2015, and third check in 24/93/2015 to check out 27/03/2015. While making the booking on the reservation page the cancellation policy stated was 24 hrs prior to check in before 900 hrs CANCELLATION charges will be zero, but to my utter shock when I tried to cancell the stay for check in 10/03/2015 and check out 12/03/2015 I was given a call from goibibi side saying that cancellation refund will be zero as its under a special scheme of the hotel and it's mentioned in the confirmation booking voucher, its ridiculous that all the terms and conditions should be mentioned before booking and not provided after booking, so I request you to do the needful and arrange for full refund as the booking was made as per CANCELLATION policy displayed at time of booking, . JITENDRA KHAITAN-[protected]

Re: [#185046] is the ref number provided by Goibibo on 22nd Feb 2015 when I sent a mail. But till now I did not get any refund amount even after multiple reminders.Here I am mentioning my story once again. Myself Ravinder Gurram, I have booked my ticket on 20/01/2015 for 26th Jan 2015 journey from Hyderabad to Mumbai with NTR Express.Booking number is GOBUS38c8b[protected], seat numbers are J3 & J4and the fare amount is Rs.4616/- But that bus is cancelled by that service provider and they are also mentioning like from their end they have refunded the amount to Goibibo. I have been waiting for 2 months for the refund.If it is not happen I am sure I will post the same issue in social networking sites. This is for sure.