Ibibo Group / Goibibo Complaints & Reviews

I had booked a refundable ticket through Goibibo site for New delhi to Bangalore whereas I had changed the date previously and also paid extra amount for the same. After that My travel got cancelled and I put a request through phone for the cancellation 10 days prior to the scheduled flight. Customare care executive also confirmed that I would get the refund of 2466 approx as it is refundable ticket. I waited for 16 days for the refund and when didn't see that in account I had lodged the complain to goibibo site where that had informed that 531 rs had been refunded. Booking no. G8XKWKT9 Emial id: prosenjit.[protected]@gmail.com Phone: [protected] My question is why 531 instead of 2466. is this the way that GOIBIBO cheats their customer. Need an solution for the issue.

DEAR CONCERN I HAVE TAKEN TICKET FROM GOIBIBO IN LAST MONTH 20TH AFTER TAKEN TICKET OPERATOR CALLED AND SAID THERE IS NO SERVICE FROM THAT PLACE SO I HAVE REQUEST TO CANCEL THE TICKET THEY HAVE CANCELLED BUT RECIVED REFUND STILL IT WAS IN PROCESSING. SO I REQUEST YOU KINDLY DO THE NEEDFUL. BOOKING ID: GOBUSAND19e3f[protected] Regard M.Surendra [protected] cipla ltd vijayawada andhra pradesh.

Dear sir, Myself, Umakant had booked a ticket of Spicejet flight of 23.11.2014. The booking was from Hyderabad to Lucknow. The booking ID was NSGR8T7PW and it was booked Through IBIBO LTD. The flight got cancelled by your company due to some technical issues. Sir, despite my several communications to the your company and IBIBO Ltd., I have not received the Refund amount till date. Kindly do the needful to get my full refund by airlines company. I will be obliged to you. Thanking you, Umakant Mob-[protected]

In this website they dont provide customer care propery. They dont listen to those who have an issue related to any customer issue like ticket booking, sign in problem. This webste inly knows how to collect money but they cant take care of their customers. Please some one help to resolve customers issues. I also have one issue if some one can help out with their call centre then it will be grateful. from past 1 week I ma following with them but I dint get any response.

This is with reference to the case 227509. I have cancelled my hotel booking HTLVPWTRYS and the refund is credited in go cash under promotional offer which is incorrect. I have already received response from Goibibo team which is inappropriate. The reason is follows: 1. I made a booking in Taj Ooty (Rs 11, 873) under FULLREFUND promotional scheme through which I was refunded 9900 points as part of promotional go back offer --> this was as per the Terms & Condition 2. Taj offered free cancellation and hence after sometime I cancelled the booking 3. As per the standard & transparent terms and conditions following things should have happened - my full amount should have been refunded and my promotional goibibo cash back should have been made 0. However Goibibo has refunded 1973Rs to me and continued my promotional cash back with lot of restrictions. Ideally this is my money and I have not received as part of goibibo offers and hence do not qualify to be part of promotional cash back. This is also against the rule of RBI where user is not allowed to use his money that is there in the wallet. So as part of next steps would request you following: 1. Either refund by 9, 900 Rs and make my promotional go cash as 0 2. Or move this 9, 900 promotional cash back to non-promotional cash back so that i can use it for next time purchase with no restriction. Please understand the current promotional go back points that i have is not received as part of any promotional offers and is actually my credit card refund and hence you cannot classify as promotional go back points Trust you will look into this and resolve the problem. To add on to the woes there is no customer care and no response on our email or cases or any follow ups Nupur Gupta [protected]

Booking Date From To Booking ID 06 March Hyderabad Tanuku GOBUScfeec[protected] BSR Tours&Travels seat no:R14 for Friday, March 20th, 2015 Operator PNR No. ABRS3390811 But unfortunately bus has been cancelled on 7th march 2015 till now i didn't get money back.so please do need full.

I am trying to rechedule a flight - it is a medical emergency - However the customer support experience is a nightmare. In the email below - I am asked to call a number - when I call the number - I am asked to wrtie to GOIBIBO. When I go the site - there is no email where I can write to !! I mean - do you guys want to torture customers!! Can someone from GOIBIBO please give me a way out - I need to get my team member back - as early as...

Please refer to my Booking N0 GOPKG[protected] (Ravish kapoor) we had booked a flight & hotel Rs 14, 153 dt 28/02/2015 from credit card & it did not get confirmed booking so we were told that refund will take 5 days as on 28/2/15 I had booked from credit my card as till date no refund received as I try to reach customer care both call cannot reach & email I request I send on 24x7 express so many times flight catogery they say you call contact flight & hotel catogery which is not there on web site . There is no system that to contact customer care & get call back from customer care also it strange system that customer is being harassed with no information kindly urgently look into the matter or we would not like to take legal help. there refund policy is bad no tracking system to contact them .to get refund thanks for your support, regards Ravish kapoor Moble :[protected]

Mail on 23rd Feb(Refund Amount 1934) Dear Customer, Greetings from goibibo.com!!! This is in regards to the cancellation of your reservation with the booking ID LB01NR5P//N6EF8WHWW We tried contacting you on your registered mobile number with us however unable to establish the contact. We called you to discuss about cancellation fee as no refund will be remaining once the booking is cancelled. Booking ID: LB01NR5PAirline Cancellation Fee: INR 1500.00Goibibo Cancellation Fee: INR 200.00 Booking ID: N6EF8WHWW Airline Cancellation Fee: INR 1500.00Goibibo Cancellation Fee: INR 200.00 Refund amount will be : INR 1934.00 Mail on 24th feb(Refund amount reduced from 1934 to 1160) Greetings from goibibo.com!!! This is in regards to the cancellation of your reservation with the booking ID LB01NR5P//N6EF8WHWW We tried contacting you on your registered mobile number with us however unable to establish the contact. Please note that no refund would be applicable for Bangalore to Coimbatore sector once you cancelled the booking.However for Pune to Bangalore sector refund would be INR 1160.00 Booking ID: LB01NR5P ( Bangalore - Coimbatore )Airline Cancellation Fee: INR 1500.00Goibibo Cancellation Fee: INR 200.00 Booking ID: N6EF8WHWW ( Pune -Bangalore ) Airline Cancellation Fee: INR 1500.00Goibibo Cancellation Fee: INR 200.00 Refund amount will be : INR 1160.00 Mail on 11th march(Refund amount reduced from 1160 to 920) Greetings from goibibo.com!!! This is in regards to the cancellation under the booking ID N6EF8WHWW. Please be rest assured that your refund has already been processed from our end as per the following details:- Booking ID: N6EF8WHWWRefund date:[protected]Bank Reference Number: GOIBI.2262.[protected] Refund amount: INR 920.00Please check with the bank in case of any discrepancy and you can quote the above reference number to help them in locating the refund amount. Apologies for the inconvenience caused and we appreciate your understanding and patience in this matter. Do feel free to write us in case you have any further concerns regarding the same. In every two days you people are changing refund amount, , This is an absolute case of cheating on your part..

I bring to your knowledge that I have made bookings for stay at hotel summit namnang at gangtok for the following period. Check in 10/04/2015 to check out 12/03/2015, 2nd check in for 22/03/2015 to check out 24/03/2015, and third check in 24/93/2015 to check out 27/03/2015. While making the booking on the reservation page the cancellation policy stated was 24 hrs prior to check in before 900 hrs CANCELLATION charges will be zero, but to my utter shock when I tried to cancell the stay for check in 10/03/2015 and check out 12/03/2015 I was given a call from goibibi side saying that cancellation refund will be zero as its under a special scheme of the hotel and it's mentioned in the confirmation booking voucher, its ridiculous that all the terms and conditions should be mentioned before booking and not provided after booking, so I request you to do the needful and arrange for full refund as the booking was made as per CANCELLATION policy displayed at time of booking, . JITENDRA KHAITAN-[protected]

Re: [#185046] is the ref number provided by Goibibo on 22nd Feb 2015 when I sent a mail. But till now I did not get any refund amount even after multiple reminders.Here I am mentioning my story once again. Myself Ravinder Gurram, I have booked my ticket on 20/01/2015 for 26th Jan 2015 journey from Hyderabad to Mumbai with NTR Express.Booking number is GOBUS38c8b[protected], seat numbers are J3 & J4and the fare amount is Rs.4616/- But that bus is cancelled by that service provider and they are also mentioning like from their end they have refunded the amount to Goibibo. I have been waiting for 2 months for the refund.If it is not happen I am sure I will post the same issue in social networking sites. This is for sure.

I have booked a refundable 2 night hotel stay at Mahabaleshwar at Ramsukh Hotel for the 20th and 21st of March 2015 on Goibibo.com website on the 9th of March 2015. The booking confirmation states that the Hotel booking can be cancelled before[protected]:59:00 IST, Cancellation charges will be 0% Cost.
Although I want to cancel the booking, they are stating that I will not be able to get full refund as I have used their coupon...

Bus refund not processed This is the message we got on our mob [protected] on 5th feb when we cancelled ticket…your customer care is not replying even after showing this message, refund is far story. 1.5 months passed, tired up writing to their customer care, their website doesn't take refund request… Cancellation has been done for the seat No 12, ticket No ht178759.Refund will be processed within 5 days. Thanks Deepak

Hi, Booking was canceled by the bus operator and they allocated our seats to other for Rs 1700, telling us that our money will be refunded by Goibibo I had to pay another 1500 to bus operator to board the bus in cash as I didn't have any other option So total cost of my journey was Rs 2200, instead of Rs 700 Rs 1500+Rs 700 = Rs 2200 let me know what action you gonna take against bus operator and how I will get my money back ? Note : Everyone who booked from Goibibo went through same pathetic situation My booking Id was : GOBUS1363d[protected]

on[protected] we booked a ticket on line from your site for the flight SPICE JET flying from Newdelhi to Chennai. our registered mobile number is [protected], ticket booked in the name of Krishnamoorthy v . Amount deducted is RS 5841/=(five thousands eight hundred and forty one only) Lot of inconvenience caused because of the above happened . Atleast reimburse the amount ASAP quickly. Krishnamoorthy.v [protected]

I booked Flight+hotel package for Hyderabad Booking ID F6EW19MUE dated March 4, 2015, 3:11 p.m. I was to travel from Hyderabad to Bangalore by Jet Aiwyas under PNR: TVGDRO and Ticket was not alloted by you and neither it was generated till the flight left I do not know whereabout of the ticket and your Site says its processing till the last minute.Jet Airways refused me to board the flight . I bought new ticket by paying Cash at the airport and travelled by Indigo Flight No : .6E357 My Email address is [protected]@gmail.com and it is the same email address I am communicating . Please refund the ticket fare of Rs. 5070 /- and pl find attched the scanned copy of Flight Ticket, Boarding Pass & ATM Cash transaction copy . Please arrange to process the refund immediately for above because the return ticket was not alloted by you as per package deal. I lodged a complaint also that the ticket was not generated yesterday . Regds, Raju Viraktamath Mob :[protected] Bangalore

GOIBIBO is the worst site ever. they deducted my amount from my debit card, also deducted my gocash balance and still the hotel booking was not confirmed. i tried to contact them, they made me hold for an hour and then replied that madam we are sorry u have to cancel the booking. i have not yet got any refund and also i am standing outside the hotel since 3 hours. neither are they refunding the amount nor did they confrm my bookng . please never trust goibo.

I talked on this refund issue with their customer care executives in n number of times and every time they said 5 to 7 working days. Two days before i submitted request in website and today i got mail and in that also saying same thing 5 to 7 days. Its not all fare at all. Kindly take proper action on this please as soon as possible. I talked on this matter with respective airlines(spice jet), they said that they already processed...

Hi Team, We have booked ticket on Goibibo.com website on 21 Feb(for date of journey on 5 Mar), which costed 2200. We have cancelled the ticket on 27 Feb but, still we did not receive the refund. We tried contacting them by call/email but, no proper response fom them. Can you please help us. Thanks, Vamsi Nallan +91-[protected]

I booked ticket from Pune to Hyderabad for travel Dated 05th march 2015 with Satnam Jabbar travels. I booked this ticket on 14th Feb 2015. when i reached my boarding point yesterday i was told by the operator of the bus that the tickets booked with Goibibo has cancelled and you will be refunded the booked money. So when I reached goibibo site to register the complaint, the page keeps on loading when I submit the complaint request for refund and also their customer care number is pathetic it will never connect to the customer executive. Also when i booked the ticket from goibibo the fare was Rs.700 and i came to know that the Jabbar travels has sold the tickets at Rs.1700 one to two days before the travel. I had the worst experience with this travels and goibibo people for not responding. The bus operator cancelled the goibibo booked tickets just because he know that customer care cant be reached. I want proper justification,