Ibibo Group / Goibibo Complaints & Reviews

While booking two tickets both the desktop site and mobile application showed booking failure. Thus I booked other tickets, after an hour I get mail confirming the tickets that had booking failure have now been confirmed. Now I have two non refundable confirmed tickets which were booking cancelled in the first place. Several calls and emails have been made since but there has been no response from the Goibibo Team. It’s been three days...

Booked two tickets in Indigo from Kochi to Hyderabad and back.Booking IDN96EF75J9J. Date of booking- 6 Jan 2015.Date of travel-19th and 24th February 2015. One up and down ticket was cancelled on 17th February.Goibibo did this immediately and reciprocated with a mail confirming the cancellation and refund of the amount.tracking ID/Ticket no: 172823 and 172834 was assigned for this.This was an automated reply.they assured to call in two...

I had cancelled my round trip with Indigo airlines directly and they refunded the amount of Rs.8341 to GOIBIBO. They had sent me the mail also for that. Now GOIBIBO has only refunded me Rs.3341. I am mailing them continuously but they are not returning my refund. I had rescheduled my flight directly with indigo also so they refunded that amount also because i paid them extra for that. Now Goibibo people are again deducting the cancellation...

Booking ID: NSGECWLHH Booking Date: 05.11.14 PNR: ECWLHH Carrier Name: SpiceJet Flight cancellation intimation date:13.11.14 Goibibo.com complaint number: 167643 The booking was made through Goibibo.com for 2 people, from Mumbai to Delhi and return. I got an email notification from SpiceJet that the flight was cancelled and on speaking with their customer care representative they confirmed the same and also assured the complete booking...

This is regarding to the booking IDs HTLZZYX5Z9, HTLUT5U4UE and HTLSZAA9ED for hotels. I booked the hotels with these IDs on 25th and 28th August 2014 through goibibo.com official website. The IDs HTLZZYX5Z9 and HTLUT5U4UE were generated for the same hotel(The Siena Village, Chinnakanal, Munnar) for two consecutive days and the ID HTLSZAA9ED was generated for the hotel Springdale Heritage, Idukki. While checking out of the hotels mentioned...

Thank you for choosing Goibibo. We have emailed all the details to [protected]@gmail.com. Use this booking id "HTLGP6X9X7" in all communication with Goibibo. This was the message that appeared on the screen and my money was deducted but there was no ticket. I need the bookings NOW. Reply immediately. I even sent you an email. Is this the way to treat a customer....

I have booked and cancelled 2 tickets for the same sector. Booking id is mentioned below 1. Booking ID - TUAAX07W2, cancelled on 6th Feb 2015 - refund received only Rs.1389 2. BOOKING ID - TUAAXSKSM, cancelled on 5th Feb 2015 - refund received only Rs.213 While scheduled journey was on 7th Feb and both tickets were cancelled 2-3 days ADVANCE, received less refund only. Although various mails sent to goibibo including the escalation...

Goibibo is not refunding the amount of cancelled ticket since August 2014... I confirmed from Airline that they refunded the amount to goibibo.. I called them several times.. Nothing happened.. They asked me to send an email to [protected]@goibibo.com.. But no one is there to reply.. I sent several emails to them nothing happened.. I also raised so many tickets on their site.. Nothing.. It seems this the way they are making fool of their...

Deduction of Balance from my account I have online payment CCS University, Meerut. I have not complete my payment and my sbi account money deducted. I am given payment and transaction Id. Please Sir reply soon, My Contact no- [protected] OR FEE REFUND OR FEE SUBMIT AND PRINT FORM RECIPT TO TRANSFER INB IBIBO WEB PVT. LTD.[protected]IG00QKHQR4 TRANSFER TO [protected] email id- [protected]@gmail.com...

While booking flight ticket, goibibo promotion offer mentioned gocash will be deposited against the email id mentioned while booking but they nowhere mentioned that without login offer will not be applicable. I have repeatedly made complaint to their customer support but they are not responding. I lost Rs.3000 gocash + extra Rs.2000 as their charges for booking through goibibo. Also they give offer of Rs.3500 discount while booking for...

I have flight booked from goibibo.com with Spice jet PNR Number : NSGQ4EI5S on 21/01/2015 which got cancelled and they said amount will be refunded to my agent which is goibibo.com but till now I didn't received any refund amount spice jet said that they had already processed the refund and paid the refunded amount to goibibo.com but I did not received any refund from them till now. Could you please resolve this ASAP...

I booked a bus with Kesineni Travels using goibibo which got cancelled 2 days prior to the journey date and Travel guys told us that after our travel date the OTP will be generated and sent to us via EMAIL (which was provided) and that OTP had to be used to refund my money by goibibo as per the process. And as per the goibibo support team, we should get our money without OTP in case of bus cancellation and that has to be done within 48...

i had made a flight booking on 19th feb 2015 Booking ID: N6ET2K34L, on the same day i cancelled my booking. I got a sms and mail on 19th feb after-noon stating that the refund has been processed and it should take 3-5 days to get credited to my account. After waiting till 25th feb called up their customer care number, but to my shock no no real person spoke to me, every time i called it was sent to a computer generated call. Which online...

Dear Ibibo, Kindly let me know the status of transaction? transaction id's - "AOnV2yZtGzAy" and "LfhPBfEfDyvV" When I enquiry with my bank they has said that amount got capture at Oxigen merchant end it self and you people have generated the above transaction id number mentioned.Kindly add amount immediately to the wallet or Rs.165.45 + Rs.165.45 to my bank account...Date of transaction on 14th Feb'15... I did twice...it has shown that...

HiTeam, I booked ticket from Shirdi to Pune on 23rd feb at10pm.At end moment they cancelled the bus and even not inform to us and not giving any other options to get travelled.And even from your side no one informed to us... I tried your call but not a single number is reachable to you.I want my refund back... Asap... We suffered alot on that night because of you guys... You should inform us and provide some other option but not a single...

On 20 jan i had try to book bus ticket . Ticket was not booked but Amount is deduct & ticket not Booked booked .below detail FYI….. Payment ID: 21901008 Merchant Order ID: GOBUSANDe57eb[protected] on this id ticket was not booked.amount is yet to be not return....

Hi team, I have booked 2 tickets on 06 jan 2015 using goibibo.com with Pnr B51GXCB51GXC and SEKV2R.spicejet cancelled this flight from their end. As per process i should have receive complete refund because flight i selected is refundable. I log complaint and I received the amount for one pnr but not received for second pnr. I wrote to goibibo.com with complaint no 157403 and 188310. But there is no positive response from goibibo.com Also...

Hi, I tried booking an air ticket from your GOIBIBO app. But it failed, stating “booking aborted”. Booking Amount has already been deducted from my bank account. in my back account statement, it is showing as successful payment. I’ve not received any gocash or refund. On the goibibo app, it's showing as ticket aborted. I tried your customer care number like 10-12 times. There is no option to reach out for this issue. I've...

I had booked a flight ticket with Goibibo.com in the month of December 2014 (Booking ID- NSGNBG6JN). Bad Experience : There was "Technical error" when I tried rescheduling my flight which I wanted to due to some reason. Worse Experience : When I called Goibibo.com customer service, they misguided me by asking to "Cancel the ticked and book new". The customer service agent assured me that I will get the refund in "5-6 working days"...

I booked ticket through Goibibo. PNR J2E8WL, Flight was cancelled by spice jet. Despite of 10 calls i got half refund that to incorrect. Balance i am awaiting for last 1 month. In fact now they removed the option to talk to CC executive from their helpline no. Worst Experience. Thinking to take them to court or this agony of customers will not stop...