Ibibo Group / Goibibo — Denying to refund hotel cancellation fee post check out | |||||
Dear sir, Sub: cheating & fraudism to not refund inr 5619 by goibibo & mirage hotel mumbai andheri kurla road Booking id - htlfjfxbjk On 24th march i had booked a hotel in mirage mumbai andheri east for 2 days from 25/03/2016 to 27/03/2016 i had prepaid entire money inr 11, 239 /- trusting goibibo as a service provider I checked in at the hotel around 10 am, goibibo allotted a filthy room which was stinking; intercom was non operational ac was non operational; i lodged a complaint against mirage to goibibo but go ibibio had no answer ; i ordered food which was brought by some waiter who misbehaved while giving me pen & even i complained about it to goibibo & hotel authority but none of them take any action! Food was pathetic but more than that was concerned bout my safety ; so i decided to check out at 5pm ; i had called up goibibo as they were the one who had rated this hotel high so i choose & then i was trapped since i had already paid entire amount inr 11239 ; so i informed to goibibo & mirage hotel guys about check out but since i stayed only for few hours & so i requested hotel & go ibibo to return one day booking amount to which go ibibo & hotel guys immediateley agreed & finally one of goibibo floor manager named mr harshit spoke to shift manager & considering customer dissatisfaction promised me to atleast return one night cancellation money ; so i was fine & checked out at 5pm 25th april & trusted both parties ; on 26th morning i received a call from goibibo customer care executive mentioning mirage hotel who had committed to return one night cancellation fee is denying to do so Since then i m following up as on date have not got any revert on the matter ; go ibibo & mirage knowing i am a woman both have been harassing me for days now ; it is goibibo who breached the trust after promising refund went back on their word & did not take any ownership & goibibo supporting his client & still promoting them & encouraging woman customers to book hotel mirage&goibibo have hidden my feedback about mirage hotel I would seek justice on the matter& i neef my refund; i have recorded messages & documents to support my refund Please help me!! Yours sincerely Moushmi parmanik Was this information helpful? | |||||
Ibibo Group / Goibibo customer support has been notified about the posted complaint. | |||||
5 Comments | |||||
Comments
Goibibo — Refund against cancelation
I cancel ticket of booking id GOBUS6c4c[protected] on 21 but still i haven't got refund i contacted them by mail 3 time still i haven't got refundIBIBO Group — Money deducted from my account for no reason!
On 30th May 2014, 1014 rupees was deducted to "INB Ibibo Web Pvt. Ltd. ". I made no such action! I want my refund. Reference:[protected]IG0ACLFRT5 TRANSFER TO [protected] STATE BANK OF INDIA Oamount deducted from my account
i have purchase a deal of rs. 9 for recharge of mobile and refund rs 50 in my account on 22.10.2014 till now no refund of rs. 50 in my account.35%
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
Goibibo — Regarding tariff
Hotel ASHOK delhi chanakyapuri ! 580, 805 Per Room Per Night Mon, 30 Nov Pick a date Tue, 01 Dec Pick a date 1 Guest / 1 Room Sub Total 580, 805 for 1 Room 1 Night Excludes TaxesPay at Hotel What is Pay at Hotel PFA