[Resolved] Ibibo Group / Goibibo — non responsive on customer request | |
Sir, I have lodged a complaint with complaint id no-2055244.in spite of repeated requests regarding my itinerary. But no reply has received from goibibo or airways. It has disappointed me with the services not provided from any end. I have booked flights which was cancelled by airline and they allotted me another flight which will not able to catch me the next connected flight. There were many mails and request have been sent to airline as well as goibibo but no reply received on my request. Please please clarify. Was this information helpful? | |
Oct 14, 2018 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Aug 27, 2018 Ibibo Group / Goibibo Customer Care's response Hi Ramakant1977, Greetings from Goibibo.com. We apologize for the inconvenience. Please accept our sincere apologies for the inconvenience. Further, in reference to your complaint we have tried fetching details with the help of mobile number & e-mail id provided but, unable to retrieve any details so, while validating the issue we have found that a few important details are missing. Please provide us with the following details: - • Correct Booking id or • E-mail id/Mobile Number used at the time of booking We await your response to get the matter checked at our end. Assuring you best of our services. Regards, Team Goibibo. Verified Support Aug 27, 2018 Ibibo Group / Goibibo Customer Care's response Hi Ramakant1977, Greetings from Goibibo.com. This is in regards to your booking id: GOFLIce[protected]. We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly. Assuring you best of our services. Regards, Team Goibibo. Verified Support Sep 12, 2018 Ibibo Group / Goibibo Customer Care's response Hi Ramakant1977, Greetings from Goibibo.com. This is in regards to your booking id: GOFLIce[protected]. We have checked found that the booking has been altered and the updated itinerary has been sent to you. Assuring you best of our services. Regards, Team Goibibo. | |
 3 Comments | |
Comments
I haven't received refund in my bank account but it shows refunded on the app. The customer service is really bad, call support says to enter mobile number associated with refund and then tells that there is no refund associated with this number, chat support doesn't reply. There is no way in which I can explain the actual problem to them.
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
EMAIL ID- [protected]@gmail.com