Ibibo Group / Goibibo Complaints & Reviews

Dear sir i was booked a ticket on 16 aug 2018 from chennai to tenkasi for kallada travels (Suresh kallada). A bus was cancelled due to flood on kerala. Then travels worker or employee said your amount was refund within two or three days on or before. But the amount was not refunded. So i humble request you to return my refund amount. My booking id is gobusandca4e909e8d. And goibibo account is [protected]

Oct 5, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Aug 30, 2018

Ibibo Group / Goibibo Customer Care's response Hi Rajap,

Greetings from Goibibo.com.

This is in regards to your booking id: GOBUSANDca4e909e8d.

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are checking it on priority with the bus operator and we will get back to you by EOD today.

Assuring you best of our services.

Regards,
Team Goibibo.

Verified Support

Aug 30, 2018

Ibibo Group / Goibibo Customer Care's response Hi Rajap,

Greetings from Goibibo.com.

This is in regards to your booking id: GOBUSANDca4e909e8d.

As discussed over the phone we have checked with the bus operator and processed the full refund of the booking.

The refund will be credited to the same mode of payment. The gocash to the gocash account and bank to the bank account.

It will be credited within next 5-7 business days.

For further queries feel free to write us.

Team-Goibibo.

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G

Govindarajan Balaji

from Bengaluru, Karnataka

Sep 4, 2018

I have booked the ticket through the www.goibibo.com from Eluru to Bangalore on 29/08/18 and customer request to cancel the ticket.

As per the operator rules said that 10% of total amount and only Rs. 109 of total amount. I am waiting for your reply.

Note: The above mentioned policy is bus operator's cancellation

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Dear sir / madam

Earlier l launched a complaint regarding hotel booking made through gobibo.com on 12 th may 2018.in that case transaction has been showed failed but amount of rs 9246/- was debited to my account. After that you looked into the matter and told me that there is no any such amount credited to your account. So i launched a complaint in my bank (Bank of india). After their survey they told me that the transaction was successfully done. They also mailed me the same.

So kindly look into the matter and resolve this issue asap

Details are as below :

Name mrs nivedita prashant hardikar
Card no[protected]
Transaction date 12 may 2018
Amount rs 9246/-
Transaction pay u id seq no pos ibibo group private
On pass book medr / ibibo group v/d 12.05.2018
Email id prasant. [protected]@gmail.com
Contact no [protected] / [protected]

Pass book image attached

Id 1745113
Transaction id gohtldv3aqgf7gq
Pay type collect
Pg request time may 12 2018 12.47pm
Pg response time may 12 2018 12.47pm
Status failure
Extended status time out
Pg mmt pass
Amount 9246/_
Vertical hotel
Pg txn id m[protected]
Bank txn id none
Txn type normal
Email [protected]@icloud.com
Mobile no [protected]
This information is provided by my bank (Bank of india)

Regards nivedita hardikar

Sep 28, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2018

Ibibo Group / Goibibo Customer Care's response Hi Madhura Harip,

Greetings from Goibibo.com.

This is in regards to your booking id:

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are checking it with the merchant and we will share the status by EOD tomorrow.

Meanwhile we would request you to kindly share the bank statement as well.

Assuring you best of our services.

Regards,
Team Goibibo.

Verified Support

Aug 28, 2018

Ibibo Group / Goibibo Customer Care's response Hi Madhura Harip,

Greetings from Goibibo.com.

This is in regards to your booking id:GOHTLDV3AQGF7GQ

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are checking it with the merchant and we will share the status by EOD tomorrow.

Meanwhile we would request you to kindly share the bank statement as well.

Assuring you best of our services.

Regards,
Team Goibibo.

Verified Support

Aug 28, 2018

Ibibo Group / Goibibo Customer Care's response Hi Madhura Harip,

Greetings from Goibibo.com.

This is in regards to your booking id: GOHTLDV3AQGF7GQ

As discussed over the phone, we have found that payment and we have processed the refund.

The refund will be credited within next 5-14 business days.

Assuring you best of our services.

Regards,
Team Goibibo.

Aug 29, 2018

Updated by Prasant Hardikar Thanks for taking initiative.

Sep 03, 2018

Updated by Prasant Hardikar Thanks for resolving the issue. I have got the refund of Rs 9246/- two days back.

Regards
Nivedita Hardikar

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P

Prasant Hardikar

from Jabalpur, Madhya Pradesh

Aug 29, 2018

Thanks for taking initiative.

unauthorized charges debited to my account - Comment #3195617 - Image #0

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Sir,
I have lodged a complaint with complaint id no-2055244.in spite of repeated requests regarding my itinerary. But no reply has received from goibibo or airways. It has disappointed me with the services not provided from any end.

I have booked flights which was cancelled by airline and they allotted me another flight which will not able to catch me the next connected flight.

There were many mails and request have been sent to airline as well as goibibo but no reply received on my request.

Please please clarify.

Oct 14, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Aug 27, 2018

Ibibo Group / Goibibo Customer Care's response Hi Ramakant1977,

Greetings from Goibibo.com.

We apologize for the inconvenience. Please accept our sincere apologies for the inconvenience. Further, in reference to your complaint we have tried fetching details with the help of mobile number & e-mail id provided but, unable to retrieve any details so, while validating the issue we have found that a few important details are missing.

Please provide us with the following details: -

• Correct Booking id or
• E-mail id/Mobile Number used at the time of booking

We await your response to get the matter checked at our end.

Assuring you best of our services.

Regards,
Team Goibibo.

Verified Support

Aug 27, 2018

Ibibo Group / Goibibo Customer Care's response Hi Ramakant1977,

Greetings from Goibibo.com.

This is in regards to your booking id: GOFLIce[protected].

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Regards,
Team Goibibo.

Verified Support

Sep 12, 2018

Ibibo Group / Goibibo Customer Care's response Hi Ramakant1977,

Greetings from Goibibo.com.

This is in regards to your booking id: GOFLIce[protected].

We have checked found that the booking has been altered and the updated itinerary has been sent to you.

Assuring you best of our services.

Regards,
Team Goibibo.

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R

Ramakant1977

Aug 27, 2018

My booking ID- TUAAJ0G6E
EMAIL ID- [protected]@gmail.com

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R

Ramakant1977

Aug 27, 2018

My booking ID- TUAAJ0G6E
EMAIL ID- [protected]@gmail.com

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S

Sonam Thote

from Attingal, Kerala

Sep 4, 2018

I haven't received refund in my bank account but it shows refunded on the app. The customer service is really bad, call support says to enter mobile number associated with refund and then tells that there is no refund associated with this number, chat support doesn't reply. There is no way in which I can explain the actual problem to them.

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Address: Pune, Maharashtra, 560008

Website: www.redbus.in

I had booked bus ticket from pune to khmagaon on june 5 2018, with redbus
Ticket no: tm[protected]
After booking the ticket i had received information like boarding point bus timings and driver number of travels.
I had received incorrect information about the bus from redbus.

On the bus boarding bus left without me and when i raised complaint multiple times to redbus however they are not listening and not returning my fare amount.

Sep 17, 2018

Complaint marked as Resolved

Resolved.

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Aug 27, 2018

Ibibo Group / Goibibo Customer Care's response Hi rmsontakke,

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please note that we have forwarded your details to the Redbus team and advised them to contact on priority.

Rest assured you will get a callback at the earliest.

Assuring you best of our services.

Regards,
Team Goibibo.

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I try to do a rail ticket from mumbai to delhi on 27of july 2018 through yuva express go ibibo already take my money that is 3150 rs but they not confirm my ticket after this they told me that my 3150 rs is refund in my account in 5to 14 working days but now it is almost one month where is my money this is my hard work money refund my money as soon as possible it's almost one month

Oct 2, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Aug 27, 2018

Ibibo Group / Goibibo Customer Care's response Hi dr vinita rawat,

Greetings from Goibibo.com.

We apologize for the inconvenience. Please accept our sincere apologies for the inconvenience. Further, in reference to your complaint we have tried fetching details with the help of mobile number & e-mail id provided but, unable to retrieve any details so, while validating the issue we have found that a few important details are missing.

Please provide us with the following details: -

• Correct Booking id or
• E-mail id/Mobile Number used at the time of booking

We await your response to get the matter checked at our end.

Assuring you best of our services.

Regards,
Team Goibibo.

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Address: Pune, Maharashtra, 411028

I want to cancel my flight tickets from kerela to kochi and back on 9th & 16th sep respectively. Got to know from your support desk that penalty will be 300 per person. This is not acceptable. You guys are looging your customers. Even if kochi airport is working in sep it does make any sense for me and my family to tour there. You guys are taking advantage of the situation. I will never again in my life book anything from goibibo

Oct 2, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Aug 27, 2018

Ibibo Group / Goibibo Customer Care's response Hi Hrishi2018,

Greetings from Goibibo.com.

We apologize for the inconvenience. Please accept our sincere apologies for the inconvenience. Further, in reference to your complaint we have tried fetching details with the help of mobile number & e-mail id provided but, unable to retrieve any details so, while validating the issue we have found that a few important details are missing.

Please provide us with the following details: -

• Correct Booking id or
• E-mail id/Mobile Number used at the time of booking

We await your response to get the matter checked at our end.

Assuring you best of our services.

Regards,
Team Goibibo.

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1

170256

from Delhi, Delhi

Aug 28, 2018

I made payment at waveclues.com for rs. 232/= via my airtel money ac. to seiier payment ibibo web group, via id no.[protected] dt. 9/8/18 at 5.21 pm. waveclues they do not received my payment and they not delivred my order since 12 days . and airtel money says heir transaction successful to ibibo web group

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I booked a hotel through goibibo on 2nd aug the payment was deducted from my acc but due to signal problem somehow site closed and room was not booked. Then again i booked the same and made the payment.
After so many working days even goibibo did not refunded the money.
Even though the customer service said that they have received the payment with same transaction id. And now they are not responding my emails and phone no. Is always on heavy traffic of ph. Calls.

Sep 24, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2018

Ibibo Group / Goibibo Customer Care's response Hi Shivam Kapri,

Greetings from Goibibo.com.

We apologize for the inconvenience. Please accept our sincere apologies for the inconvenience. Further, in reference to your complaint we have tried fetching details with the help of mobile number & e-mail id provided but, unable to retrieve any details so, while validating the issue we have found that a few important details are missing.

Please provide us with the following details: -

• Correct Booking id or
• E-mail id/Mobile Number used at the time of booking

We await your response to get the matter checked at our end.

Assuring you best of our services.

Regards,
Team Goibibo.

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Address: 671315

My name is ashiq
I booked flight through goibibo online
I entered wrong traveler name and i informed goibibo customer support they advise cancel the trip will get refund amount and make new booking i did it. Now they are not issuing refund.

My flight details are below
Passenger's name
1. Mr antique ashique
Going | 6h 30m
Status
Confirmed
Seat no.
Ai34
Ticket no.
[protected]

Date time from
To flight no.
Terminal airline
Pnr no
24 aug 18
04:00 goa mumbai
Air india
Air india (Operated
2-international
Jhcrf
Jhcrf
1h 25m | dabolim, goi - chhatrapati shivaji airport, bom
24 aug 18
07:00
Mumbai
Doha
Ai9001
* terminal
By air india express)
3h 30m | chhatrapati shivaji airport, bom - doha, doh

Sep 25, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2018

Ibibo Group / Goibibo Customer Care's response Hi Ashiqkhd,

Greetings from Goibibo.com

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we have checked and found that you have already travelled on this ticket.

Assuring you best of our services.

Regards,
Team Goibibo.

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Name entered at the time of flight booking was suresha hg and we have booked before passport received
Now i want to change name as per passport that is
Suresha hosahalli ganesha

I have raised so many requests, 24524853, 3 more request i have raised.

I am trying to call them as well but no resposne

Pnr is ces2wf

Please change the last name as per passport.

Sep 30, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2018

Ibibo Group / Goibibo Customer Care's response Hi Deepa Krishnareddy v,

Greetings from Goibibo.com

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Regards,
Team Goibibo.

Verified Support

Aug 28, 2018

Ibibo Group / Goibibo Customer Care's response Hi Deepa Krishnareddy v,

Greetings from Goibibo.com

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we have checked and found that the name change totally depends on the airline approval and we do not have any control over it.

Regarding the cancellation, we have already advised you that the cancellation has been done and we can not abort the cancellation.

For further queries feel free to write to us.

Regards,
Team Goibibo.

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Hi team.. Myself gaurav yadav.. [protected]@gmail.com
I booked a room in hotel mansarovar paradise, moradabad on 18th aug. I did not avail the room on the said date still they are not refunding the amount.. Hotel says only ibibo can return amount.. Ibibio says only hotel can do that.. My 2520 rs are still not refunded. They both are harassing the customer and found a way to loot customer.. I was eagerly waiting for the refund.. And now i am tired. Kindly provide me refund because this is not some 100 200 rs i can leave behind. It's not a small amount for me. This is their modus operandi to harass customers and earn a lot of money.. These people should be penalized.

Sep 26, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2018

Ibibo Group / Goibibo Customer Care's response Hi Gauravkkk,

Greetings from Goibibo.com

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that you did not raise the cancellation request on real-time and even the booking was non-refundable.

Please understand that the hotelier has a strict policy and we can not process the refund without the approval of the hotelier.

Assuring you best of our services.

Regards,
Team Goibibo.

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Gauravkkk

from Delhi, Delhi

Aug 24, 2018

Just don't give this ### response..I called ibibo executive at right time on the same day..She said hotel will take care of refund ..We can't do anything ..Hotel staff said that we get payment from ibibo 2 months later..They have not given any money ..So we can't provide u any refund .. Whatever is ur refund policy ..If a person didn't take room on what basis do u have the right to charge him?? This is why u take advance payments ..I didn't have a checkin or checkout there ..How can u charge a dime ..I want my refund ..You have to give it ASAP otherwise consumer FORUM gate is always open for me.

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I have booked flight from your site. Pnr-wprepy (706-[protected]). I received mail from your side for cancellation of flight by airlines & given me alternate option. Dear sir,

Greetings of the day!

Your reply on the following not received till date. Please do the needful or refund my money so that i can book from other sources.

On checking with airlines sites the followings found, please clarify the matter because it will disappointed if it will happens on last moment.

Please see the above mentioned itinerary. I have book/confirmed for above flight with pnr - wprepy (Id[protected]. There is some mismatch with the timings as per the details given below :-

Date from/timings to/timings

19 oct 18 kigali - 8:30h nairobi - 12:35h

19 oct 18 nairobi - 07:00 bombay - 15:40

Please clarify about how i can reach at nairobi before 07:00 on 19 oct 18 while the flight from kigali will fly at 08:30 on 19 oct 18.

I had booked for the flight with your airlines of timings at 01:25 on 19 oct 18.

Please help to resolve this issue, otherwise i have to change my plan because i am serving in un mission in congo and have booked domestic flights from bombay to hometown on 19 oct 18 on the basis of your flight arrival time.

I have acknowledged but airlines given misconnected fiights. I have requested & mailed to your representative but no reply received till date. My mail - [protected]@gmail.com

Sep 28, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Aug 27, 2018

Ibibo Group / Goibibo Customer Care's response Hi Ramakant1977,

Greetings from Goibibo.com.

This is in regards to your booking id: GOFLIce[protected].

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Regards,
Team Goibibo.

Aug 27, 2018

Updated by Ramakant1977 My booking ID- TUAAJ0G6E
EMAIL ID- [protected]@gmail.com

I have booked flight from your site. Pnr-wprepy (706-[protected]). I received mail from your side for cancellation of flight by airlines & given me alternate option. Dear sir,

Greetings of the day!

Your reply on the following not received till date. Please do the needful or refund my money so that i can book from other sources.

On checking with airlines sites the followings found, please clarify the matter because it will disappointed if it will happens on last moment.

Please see the above mentioned itinerary. I have book/confirmed for above flight with pnr - wprepy (Id[protected]. There is some mismatch with the timings as per the details given below :-

Date from/timings to/timings

19 oct 18 kigali - 8:30h nairobi - 12:35h

19 oct 18 nairobi - 07:00 bombay - 15:40

Please clarify about how i can reach at nairobi before 07:00 on 19 oct 18 while the flight from kigali will fly at 08:30 on 19 oct 18.

I had booked for the flight with your airlines of timings at 01:25 on 19 oct 18.

Please help to resolve this issue, otherwise i have to change my plan because i am serving in un mission in congo and have booked domestic flights from bombay to hometown on 19 oct 18 on the basis of your flight arrival time.

I have acknowledged but airlines given misconnected fiights. I have requested & mailed to your representative but no reply received till date. My mail - [protected]@gmail.com

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R

Ramakant1977

Aug 27, 2018

The details of mail received from your rep is re-produced as below :-

"
quazi.alam_ISNG00367
Sat, Aug 18, 6:03 PM (9 days ago)
to me

Dear Ramakant,

Greetings from goibibo.com!!!

This is in reference to the booking Id TUAAJ0G6E

We would like to inform that we have received an alert from airline informing a schedule change/flight number change on your flight booking made with us.

We have checked with airline and have received below alternate, which could be offered in lieu of your original flight schedule.

Below is your new/updated flight schedule:-

============================================================================

Airline Flight Number Departure Date From Airport Departure Time To Airport Arrival Time PNR Status
Kenya Airways (KQ) 446 19OCT Kigali Intl, Kigali, Rwanda (KGL) 0125 Jomo Kenyatta International, Nairobi, Kenya (NBO) 0600 CANCELLED
Kenya Airways (KQ) 448 19OCT Kigali Intl, Kigali, Rwanda (KGL) 0830 Jomo Kenyatta International, Nairobi, Kenya (NBO) 1235 ALTERNATE CAUSINGMISCONNECTION
Kenya Airways (KQ) 210 19OCT Jomo Kenyatta International, Nairobi, Kenya (NBO) 0700 Chhatrapati Shivaji Intl, Bombay, India (BOM) 1540 Confirmed
Kenya Airways (KQ) 205 12NOV Chhatrapati Shivaji Intl, Bombay, India (BOM) 0635 Jomo Kenyatta International, Nairobi, Kenya (NBO) 1020 NEW TIME
Kenya Airways (KQ) 440 12NOV Jomo Kenyatta International, Nairobi, Kenya (NBO) 1305 Kigali Intl, Kigali, Rwanda (KGL) 1510 Confirmed

ALTERNATE OPTION ( NEED TO CHECK WITH AIRLINES )

Airline Flight Number Departure Date From Airport Departure Time To Airport Arrival Time PNR Status
Kenya Airways (KQ) 475 18OCT Kigali Intl, Kigali, Rwanda (KGL) 1845 Jomo Kenyatta International, Nairobi, Kenya (NBO) 2115 NEED TO CHECK WITH AIRLINES
Kenya Airways (KQ) 210 19OCT Jomo Kenyatta International, Nairobi, Kenya (NBO) 0700 Chhatrapati Shivaji Intl, Bombay, India (BOM) 1540 NEED TO CHECK WITH AIRLINES

============================================================================

We would request you to please revert on this mail with your acknowledgement, so that we may get this itinerary re-validated with new flight timings and share updated E-Ticket/Itinerary.

We also recommend you to arrive at airport 2 Hours prior to your scheduled departure time for Domestic Sectors and 3 Hours prior to International Sectors.

Goibibo Contact Number:
[protected],[protected],[protected]

Regards,
Quazi Faheem
goCare Team

Note: Check-out our revamped and power packed self-help features that allow you to conveniently manage your bookings at your fingertips, visit your Booking Card and Quick Help section under “My Trips” now. It is easier, simpler and faster.

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I booked a room for five days in the month of february 2018 with full amount paid in advance from 8th august to 13th august in hotel marino view port blair but i sorry to say that this hotel is not available for booking n they never convey about the hotel expect sms on booking confirmation but when i reached the hotel then found the reality they cheat the people in the name of hotel booking and utilise the amount for six months pl bevare their cheating

Sep 21, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

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Aug 20, 2018

Ibibo Group / Goibibo Customer Care's response Hi Lal Singh Chhawal,

Greetings from Goibibo.com.

We apologize for the inconvenience. Please accept our sincere apologies for the inconvenience. Further, in reference to your complaint we have tried fetching details with the help of mobile number & e-mail id provided but, unable to retrieve any details so, while validating the issue we have found that a few important details are missing.

Please provide us with the following details: -

• Correct Booking id or
• E-mail id/Mobile Number used at the time of booking

We await your response to get the matter checked at our end.

Assuring you best of our services.

Regards,
Team Goibibo.

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I subhendu kr dey have an account with ibibomail.com my id [protected]@ibibo.com
I unable to find it, now i m hear ibibo mail has been closed. This email id was connected with my facebook account and instagram. Now my fb and instagram account not opening and security mail sent to my [protected]@ibibo.com mail.
Kindly check and let me know what you want to be able to get back my id and open for fb and instagram security settings.
Please reply me asap to my another mail [protected]@gmail.com

Oct 3, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

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Aug 20, 2018

Ibibo Group / Goibibo Customer Care's response Hi Subhendu Kumar Dey,

Greetings from Goibibo.com

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that those were the old ids and which are not working. We would request you to kindly get in touch with Facebook and Instagram to retrieve the details.

Assuring you best of our services.

Regards,
Team Goibibo.

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Address: New Delhi, Delhi, 110018

Respected sir,
This is regarding goibibo.com i wanted to inform you that i had booked airinida aizawl to culcutta ticket form goibibo.com on 28/07/2018. I was cancelled my ticket due to posponded tha date of travel. I was inform that i will get the refund amount with in 15 working days but now allready 30 days and i have not received the refund yet.

My details:

Name: h. Thantluanga
Date of travel - 27/07/2018
Destination: aizawl - culcutta
Pnr. No - j9pnc
Ticket no - 098-[protected]

Sep 20, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

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Aug 20, 2018

Ibibo Group / Goibibo Customer Care's response Hi zogam,

Greetings from Goibibo.com.

This is in regards to your booking id: GOFLDe4fbe[protected].

We sincerely apologize for the inconvenience caused to you.

We have checked and found that we have processed the refund of the booking on 27th July 2018.

[protected] [protected] [protected] refund 2509.00 success [protected]:52:43 [protected]:53:07 [protected]

We would request you to kindly get in touch with your bank on this.

For further queries feel free to write us.

Regards,
Team Goibibo.

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Address: Ludhiana, Punjab, 141001

Sir,
On date 23/08/2018 at about 1400 hrs. I got an air ticket reserved for my relative from Delhi to Toronto against PNR YLG31 & SG2LAA in the name of Momi Navjot Singh. Today (24/08/2018 at 10.30AM), due to change of plan, I called the customer care no.[protected] from my mobile no.[protected] for asking the cancellation charges of the said air ticket as well as the charges for change of flight. I was told that an amount of Rs.[protected]+15015+354+699) will be deducted as cancellation charges. After that I got my ticket cancelled at about 14.15 hrs. and I was told from your customer care person that an amount of Rs.19, 596/- will be deducted. Since I had no option but to cancel my ticket, I got my ticket cancelled with a very bad experience of goibibo service. I felt cheated. Hope you will look into the matter.
Thanks & Regards
Labh Singh

Sep 20, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Aug 20, 2018

Ibibo Group / Goibibo Customer Care's response Hi singh labh,

Greetings from Goibibo.com

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we have checked and found that we have charged the correct penalty as per the airline policy.

Please note that the penalty is from the airline's end and we do not have any control over it.

We had clearly mentioned about the cancellation charges at the time of booking as well.

Attached is the screenshot for reference.

The applicable refund has already been processed.

Assuring you best of our services.

Regards,
Team Goibibo.

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A

aarathi j prakash

from Ernakulam, Kerala

Aug 23, 2018

Complain related to booking I'd NSGFDDIRN .the airlines have refunded the whole amount and they have asked us to contact u. In ur webpage there was only a pop up msg which says cancelled can u pls let us know the time at which the refund would happen

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Address: 600005

Website: Goibibo.com

I hate the # service of goibibo not even one customer care parson has pick the phone call iâm very much hurt from your service i need my money back
Still my booking was not confirmed and my money was dedicated i need my money back

Syed khaleemuddin
Chennai to bangalore
Bangalore to chennai

Booking iâd
Tuaj0tzkz, tuaj1kkqv.
Pnr no: tfaqlb, rkysus

Khaleembr...

+3 photos

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Address: 686513

Hey Sir! I had a booking with you from Bangalore - Singapore and Singapore to Christchurch last week. Unfortunately I couldn't travel because of immigration problem. I have been there for the check in and airlines didn't allow me to travel, they couldn't have boarding pass. They said its ok that you will be able to get full refund from airline side. I called your customer care straight and tried to cancel it. It was cancelled but the next process hasn't done yet. I mean I have called more than four customer representatives and everyone said the same that they are having call and let them know after 2 hours. Still I haven't had any solution on it. Please help me to sort it out asap. I have to make sure that everything is going good. It's been a week. I'm fed up calling your office all the time and sharing the same issue with different representatives.
Thanks in advance.
Pls resolve the issue

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

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Address: Dehradun, Uttarakhand, 492001

Dear Goibibo,

I had made a booking of flight for me and for my two cousins for Geneva (Switzerland) to Rome (Italy) on 27th of July 2018, but due to some technical or other reason the booking for not confirmed.

The amount of Rs. 47, 739 was deducted from my bank account. Immediately i got the call from your employee that my booking is not success, but they received the amount which they will refund me in 7 working days (as said told by the employe of your company in telephone).

I have called several time to please refund me the amount but every time they say to wait for few more days. Last time i had talk with customer care employe named Mr. Md Asif, he again told me to wait for few more days as he will email to his senior for this issue.

As per your employee word and you policy of refund it was suppose to be refunded in 7 working days, but its more then 15 working days but no money has be refunded in my account.

I kind request you to please refund me the above mention amount asap.

kind Regards
Daljeet Singh Pandher.
+91- [protected]

Sep 16, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2018

Ibibo Group / Goibibo Customer Care's response Hi Daljeet,

Greetings from Goibibo.com.

This is in regards to your booking id: GOFLIIOS38e2d[protected].

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that your case has been escalated to the customer delight team and we are personally advocating your case.

We are checking it with the merchant and we will share the final status by EOD tomorrow.

Assuring you best of our services.

Regards,
Team Goibibo.

Verified Support

Aug 16, 2018

Ibibo Group / Goibibo Customer Care's response Hi Daljeet,

Greetings from Goibibo.com.

This is in regards to your booking id: GOFLIIOS38e2d[protected].

We tried calling you multiple times, however, the calls went unanswered.

Please note that we have checked and found that the refund got stuck at the merchant’s end and now we have processed the refund manually.

Please find below the refund screenshot as well for reference:

ID
Transaction ID
Pay type
Vertical
Status
Extended_Status
PG
Amount
Pg txn id
Bank txn id
Email
Mobile
Txn type
Flavour
Created
Modified
Pay session id
Response
Merchant id
Auth code
6377519 GOFLIIOS38e2d[protected] refund flight success (None) mmt_paas 47739 C[protected] [protected] [protected]@gmail.com [protected] cancel ios Aug. 16, 2018, 3:45 p.m. Aug. 16, 2018, 3:45 p.m. 4619681 {"status":{"status":"success", "extended_status":"", "err":null, "pg_txn_id":"C[protected]", "bank_txn_id":"[protected]", "data":{"createdBy":"SYSTEM", "createdTime":[protected], "paymentSessionID":"CHN##35ee7557-f8e8-46e8-bbbf-0d2cf84a68ce", "status":"SUCCESS", "refundTransactionDetails":[{"refundInstrument":{"instrumentType":"DC", "instrumentScheme":"VISA", "associatedBank":"AXIS", "payType":"REGULAR", "displayName":"DC VISA AXIS", "id":207}, "pgResponse":{"pgResponseMap":{"Amount":"4773900", "ShopTransactionNo":"[protected]", "RRN":"[protected]", "OrderReference":"4996634", "TransactionID":"[protected]", "AuthorisationCode":"024491"}}, "childTransactionId":"C[protected]", "gatewayCode":"HDFCMIGS", "gatewayTransactionId":"4996634", "gatewayReferenceId":"[protected]", "gatewayAuthCode":"024491", "refundStatus":"REFUND_SUCCESS", "refundedAmount":4773900}]}, "start_time":"[protected]T15:45:37.05751454+05:30", "end_time":"[protected]T15:45:37.[protected]+05:30", "pay_txn_id":"6377519", "merchant_id":"", "auth_code":"024491"}} (None) 02449

Thank you for your co-operation.

Regards,
Team Goibibo.

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It is really pathetic situation in my recent booking i. D - htl8p88hw3- rooms are really worst and not even cleaned properly. They charged about 4k per night. Trusted goibibo reviews and photos but not inline. After complaint 2 hours we waited in chilled climate from 5 to 7pm, no proper response from the coustomer care except saying we will revert back shortly. We are completely disappointed faced very tough time because of goibibo and hotel people communication. Finally we are shifted to some other hotel property by the hotel team, it is more than 3 hours we are awaited from 5-8pm to get a room. It is really very bad experience with goibibo. Hotel team also played a good game two people who are at redemption left with out resolving the issue and passing on the info to the next team. We are really faced a tough time with both.

Sep 27, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2018

Ibibo Group / Goibibo Customer Care's response Hi Mannarnaidu,

Greetings from Goibibo.com

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we have checked and found that we have already intimated the same to the hotelier.

As checked the hotelier provided the upgraded room without any extra cost.

We would make sure that such issues should not happen again.

Assuring you best of our services.

Regards,
Team Goibibo.

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elius

from Ranaghat, West Bengal

Aug 16, 2018

Sir I booked a ticket on 11.08.2018 from anand vihar to asansol in anand vihar express for RS. 1925.00 IN goibibo which failed with booking ID "TRNDF3QUGUBLO6".I had requested for refund with SBI REFERENCE No IGAEDGXVH7.Please Refund the paid amount early.
Booking Mobile no [protected].
Booking email id [protected]@gmail.com

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Address: Thane, Maharashtra, 421301

Sir,

I was made payment of property tax kdmc through your payment getway but txn failed same time and money got deducted... But as per bank transaction success and payment credited to you.
As per your requirement below is my details and attachment of deducted money

Transaction dt. 26./7/2018
Transaction id. S48430338
Epay to :/ibibo web pvt ltd/92087282
Amt. 3633.26
Bank : union bank of india
Customer name : satyaprakash pandey
Net banking
Pls see the attachment

Kindly resolve the issue and credit the account asap as we already paid cash to consern party

+1 photos

Sep 28, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Aug 14, 2018

Ibibo Group / Goibibo Customer Care's response Hi satya6887,

Greetings from Goibibo.com

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are the online website for hotel/flight/package booking.

Please be advised that ibibogroup was the parent company of payu (payment gateway), hence this transaction reflects under ibibogroup. We at GOIBIBO can only check/action and trace transactions made under goibibo.com. Please take this up with the relevant platform that you have used for payment.

Assuring you best of our services.

Regards,
Team Goibibo.

Ibibo Group / Goibibo Complaints & Reviews

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