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ICICI Bank Complaints & Reviews

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Updated: Oct 19, 2025
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R
Rachendra Samal
from Bhubaneshwar, Odisha
Sep 13, 2009
Resolved
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I Rachendra samal emp id- 80791,I joined with ICICI bank as SRE BBG group dt[protected],
and live from icici bank june 2006.I appled for PF settlement month of February2007,some of points are to be rectified the docs is return back to me month of april 2007,again the documents rectified me and send it back to Mumbai PF office.



So that I could get my settlement easier.

Thanks & Regard
Rachendra Samal
[protected]
Aug 14, 2020
Complaint marked as Resolved 
Hi,

Sorry about the trouble. We will contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team.
about 15 days ago i requested to send a cheque book of 10 leaves or more through rourkela branch to send it to my new address at rajkot.till datwe i have recieved none. pl send the same immediately.a/c no[protected]
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    B
    Bhagat Singh Poonia
    from Mahbubnagar, Telangana
    Sep 13, 2009
    Resolved
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    Respected Sir,
    I was purchased the Suzlon Enersy Qty 700 on the rate of 94.11on the month of Jul 09. Hence, The rate of per share has been automatically incrised to 95.97. This is not understood. Please rectified and clear the doubt immedietly. This is urgent requirement for your valuable coustamer. I shall be grateful to you.
    Aug 14, 2020
    Complaint marked as Resolved 
    Stay away from ICICIDirect.com. They have pathetic service quality. Not following SEBI mandate.
    No point is escalating matters to Head of Service Quality of COO.They are hopeless...

    Dont invest through ICICIDirect.com.
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      M
      manoj
      from Gurgaon, Haryana
      Sep 12, 2009
      Resolved
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      derar sir,

      i m manoj kuamr i have cc ac of icici bank and aslo swiping machine of icici bank a customer came to my shop to purchase some itms bill was maid 115000 and he give me a card and said swiped it
      i took his id proof and swiped it. now icici bank bloked by money by 45 days payment at that time as a marchant how i would get my money unbloke by the icici bank

      pls give me quick revert to me
      manoj

      [protected]@gmail.com
      Aug 14, 2020
      Complaint marked as Resolved 
      pls sent me qucik revert on this
      pls help me
      Dear Manoj,

      We are sorry to hear about your troubles. We will contact you and work to address your issue at the earliest.

      Regards,
      ICICI Customer Service Team.
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        L
        LAVEENA MULCHANDANI
        from Mumbai, Maharashtra
        Sep 12, 2009
        Resolved
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        I HAVE ACCOUNT WITH ICICI BANK FROM 14/01/2008. WHILE AT THE TIME OF ACCOUNT OPENING THEY TOLD ME THAT THE MINIMUM BALANCE SHOULD BE RS. 5000/- AND I HAD KEPT THE SAME AMOUNT TILL DATE.

        THEY HAD DEDUCT FROM MY ACCOUNT 843/-ON 20/10/2008 WITH OUT INTIMATING ME FOR NON MAINTANING OF MINIMUM BALANCE, I THOUGHT THERE IS MY MISTAKE. I HAD DEPOSIT SOME AMOUNT TO MAINTAIN RS. 5000/- BALANCE

        AGAIN THEY HAD CAHRGES ME RS 827/- ON 20/04/2009 FOR SAME REASON

        AGAIN THEY HAD CHARGES ME RS 827/- ON 09/07/2009 FOR SAME REASON

        AND TODAY (12/09/2009) THEY HAD INFORMED ME THAT MINIMUM BALANCE SHOULD BE RS.10000/-. THEY HAD NEVER INFORMED ME BEFORE FOR THIS AND ALWAYS DEDUCTED THE AMOUNT FROM MY ACOUNT.
        Aug 14, 2020
        Complaint marked as Resolved 
        Dear Laveena,

        We are sorry to hear about your experience. Please write to us at [protected]@icicibank.com with your account number and contact details. We will contact you and work to address your issue.

        Regards,
        ICICI Customer Service Team.
        Dear Sirs, My account with ICICI Bank, Jalore (Old Rajasthan Bank) since 18 years.Bank deducted minimum balance Charges on June & July in My A/c no.[protected] in Name of Satish Kumar Solanki, Jalore (Rajasthan). as per Reserve bank news in Rajasthan Patrika on 02.04.14 all bankers are not deducted minimum balance charges from our coustomers.we are sending to letter to ICICI Bank Jalore branch manager but not any reply to me & not reverse charges in my account.
        Please reply to me & tell to ICICI Bank Jalore Branch to reverse charges in my account.
        Thanks
        Satish Solanki
        Dear Sirs,
        My account with ICICI Bank, Jalore (Old Rajasthan Bank) since 18 years.Bank deducted MAB Charges in my account no.[protected] in Name of Satish Kumar Solanki on June & July month. as per reserve bank news in Rajasthan Patrika on 02.04.14 all banks are not deducted minimum balance charges by our coustomers.
        I am lerrer to ICICI Bank Jalore Branch manager but not any reply to me.
        please chk & tell to ICICI Bank Jalore branch & reverse minimum balance charges in my account.
        Thanks
        Satish Kumar Solanki
        Jalore
        Dear Mr.Solanki,

        We regret any inconvenience faced. We have made a note of your account number.
        Our official will contact you and address your concerns.

        Regards,
        ICICI Bank Customer Service Team
        This complaint is against ICICI bank Vasant Vihar branch, New Delhi for misleading statements by staff causing financial loses to the account holder, namely Vishesha Chaturvedi Account number[protected].

        The said account was not in use since September 2012 and in May 2014 I went to close this account and start a new one. I was told that in case I convert the same account from dormant to active status a paltry one time penalty of Rs300 to Rs400 would be charged for reactivation and no other charges will be levied for this.

        On this and only this condition I agreed to reopen the same account. However in the next month itself Rs3500 was deducted from my account as charges for non maintainence of Minimum Balance for various months of year 2013 and 2014.

        I again went to the branch for reversal of this amount as it was not told to me when the account was being opened The Staff told me that we will be able to refund only half the amount on my "special request" which I denied as this was not correct principally. Also, I enquired the methodolgy used to deduct whether Minimum balance fine would be levied in a particular month to which I was told that it is monitored by Mumbai team and there is no certain way to deduct it.

        Also, I reminded them that RBI has mandated that charges for non maintainence of minimum balance need to be abolished following their guidelines in April 2014, to which I was told that those dont really apply to private banks so soon.

        There were further deductions almost on a monthly basis for charges from months of years 2013 and even for the months of 2014 ( June, July, August and even Nov).
        Recently also, in Jan and Feb 2015 around Rs. 2000 was deducted as fine from 2012 and 2013.

        To summarise

        - In total I have been charged Rs.8000 for the re-activation of the said account instead of a one time fine of Rs. 400 which was told to me at the time of opening .
        - RBI guidelines for abolition of Minimum Balance fees is not being followed by this branch.
        - The amount in the account is made 0 due to charging of the fines making maintainence of Minimum balance impossible and further levying of charges for the same.
        Dear Ms. Vishesha,

        We're sorry to hear your concern. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          K
          Kapil Lalchandani
          from Gurgaon, Haryana
          Sep 12, 2009
          Resolved
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          Hi,

          This is in Regards to my Card no.[protected] in name of Kapil Lalchandani.I had been member since Jan-2008 and regular customer.i have never defaulted and never delayed my payments towards my Credit Card.

          31-August-09 there had been a debit of Rs 20000/- from my card which states as Cash Reversal, i saw the same on 07-Sep-09 where i called ICICI customer care and informed them about the error and they replied that the same charges will be reversed as it is system error.they said that it will 3 days time, i called on 11-Sep-09 again but the charges were not reversed.I have been in continues follow up with different people in ICICI bank but no one is responding in proper manner.

          I am a salaried person and for me 20000/- means a lot and ICICI BANK is trying to destory by Creditibilty and my CIBIL history which i have mantained as of now.



          Looking for help and a lesson to ICICI BANK.


          Regards
          Kapil Lalchandani
          Contact No [protected]
          Aug 14, 2020
          Complaint marked as Resolved 
          Dear Kapil,

          We are sorry to hear about your experience. We will contact you and work to address your issue at the earliest.

          Regards, ICICI Customer Service Team.
          dear sir
          i have got icici bank credit card
          my authorisation for payment is not being honoured
          what are the reasons
          pl reply
          SIR
          i have got icici credit card my authorisation for showing is not honoured what are the reasons pl reply as early
          SIR
          i have got icici credit card my authorisation for showing is not honoured what are the reasons pl reply as early
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            D
            Deepak Singh
            Sep 11, 2009
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            poor service

            If you are thinking about to open a account in icici direct then please change your decision because of their Very very very very poor service of them. 3 month back I also applied for the icici direct but every time they reject my application form, which is really very bad. Since 2 month over but the account opening processes is still going on. Through my friend I also find out that they have login problem also, always the login page server...
            +1 photos
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            A
            AMARNATH NARANG
            from Delhi, Delhi
            Sep 11, 2009
            Resolved
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            I GOT EXISTING BANK ACCOUNT[protected] CLOSED AND ITS AMOUNT GOT TRANSFERRED TO NEW ACCOUNT OPENED IN DC CHOWK,ROHINI SECTOR-9.I HAVE ISSUED THE CHEQUE OF OUTSTANDING AMOUNT.
            MY NEW ACCOUNT IS[protected] OPENED ON 8TH AUG,09
            NEITHER NEW ACCOUNT OPENED/ACTIVATED NOR MY FUND TRANSFERRED
            I REQUEST TO NEEDFUL AS
            1-TO CLOSE OLD ACCOUNT NO[protected]
            2 TO ACTIVATE NEW ACCOUNT NO[protected] TO PENALISE BANK FOR DELAYING
            Aug 14, 2020
            Complaint marked as Resolved 
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              B
              Bhagwanlal Patidar
              from Anjar, Gujarat
              Sep 11, 2009
              Resolved
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              Harassment by the bank and foul charges/ Fraud and cheating:

              ICICI BANK Credit Card No. [protected]

              was using since 2004, during the month of July my out standing Rs. 54847.53 charges me Rs. 674, I request for reversal charges to customer service executive they replied me u get reversal in next month, on the receipt of statement I come to know charges not reversal, before this is iam payment regularly amount timely as a loyal customer, after that started charges & interest regularly, I recd numbers of calls for payment I requested please reversal charges, than ready to pay.

              I want to settle the amount and want a reversal on the unnecessary charges and interest levied on me. On contrary to that I receive stupid calls and I am getting harassed by the agencies hired by the bank. This kind of verbal harassment is really giving me sleepless nights. as I am a normal payer and not a defaulter,. Here I am ready to settle the amount and the bank is not bothered, and just interested to put me in a debt trap and on the contrary put me on the verbal harassment by this goons hired by the bank.

              After while during January ‘ 09 from hired agency Mr.Hardik come with me for payment & discuss with Mr. Pranav Chavda ([protected]) agency for settlement on my card, now u pay at least RS.6420.00 same we will deducted from settlement. I requested to Mr.Pranav Chtreavda I ready to settlement on Rs. 54847.53 & pay Rupees up to Rs. 30000/- to Rs. 32000/- . after while two months I requested for settlement letter they replied me u have one small loan amount is running for closing it will take few more time & again Mr.Hardik come for collect min amount, replied u get settlement letter with in 15days now pay Rs. 6500.00, same will deducted from settlement amount. simultaneously I maintain Bank Balance( in your Bank A/c[protected] for clear the payment against settlement, after that many call to Mr.Pranav Chavda replied i revert u soon with settlement letter. They (hired) agency collected Rs.12920.00 against settlement.

              What they want is that I pay a min amount and be in their debt trap forever and they keep on enjoying interest from me. I have been a great customer for the bank by giving huge interest in personal loan and credit cards but now I will not entertain any of this. I am canceling my cards and warning the bank not to bother me with unnecessary calls or else I will take legal action.

              I was using the card for more than 5 years. As on date still receiving sms & credit card statement from bank after said harassement & cheating with me by agencies, what ever amount carry day by day all the related to cumulative interest & charges by the Bank. Due to this harassement & follow up by agencies people & drama in my office I lost my job also.


              Force full deduction from saving account
              Suddenly they have withdraw Rs 23214.79 from my account on 19.05.2009 may without my consent it is very surprising from bank of this repute and how can they link my account to my credit card account without my consent even after i was agreed for settlement for the amount they have settled, But needless to say they are still continuing to harass me and telling me to do the min amount payment. Around 3-4 different pal from different agencies call me. I clearly replied who give u permission to deducted.

              By this way Bank & hired agency collect from me Rs. 36134.79 (12920 + 23214.79) against settlement till date not recd any settlement letter & countinue receiving statement & SMS about the outstanding on card.

              I therefore, request to please intervene and wipe off the fictitious dues raised on me without my consent/authorization and stop the mental agony being given to me, as otherwise I shall have no way except to raise issue before competent court of law/consumer forum, for which ICICI bank Credit Card division

              Bhagwanlal Patidar
              Aug 14, 2020
              Complaint marked as Resolved 
              I HAVE BEEN FRAMED FOR MISTAKEN IDENTITY ONLY NAME IS MATCHING CD NO., DOB, ADDRESS IS NOT MATCHING WITH MY PROFILE KINDLY GUIDE ME HOW TO GO ABOUT THAT
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                R
                rutvij lalbhai divyapal
                from Pune, Maharashtra
                Sep 11, 2009
                Resolved
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                dear sir,
                the icicibank is not closing my accounts and charging false charges and the complaints is ingnored,.which i am pasting below.
                DEar sirs,
                i have already submitted the application for closure long back duly stamed on my co.'s letter head.
                Unfortunately your bm has not responded to my letters sent to him via reg. courier, as i am right as its their mistakes and they have deducted unnecessary charges and so pls forget about the debit amt. also pls rev erse the unfair charges or as i told you earlier, i will be forced to take legal action, but i am not interested in wasting my and ur;s time for such samll amts. but it is bcoz for your staff's problems that i have to open up new accounts in other banks, even though i have them with your bank.
                so pls do the need ful
                regards
                rutvij divyapal

                --- On Tue, 12/2/08, Corporate Care <[protected]@ICICIBANK.COM> wrote:

                From: Corporate Care <[protected]@ICICIBANK.COM>
                Subject: RE:'ICICICARE=[protected]' level2complaint/ Current Account
                To: "[protected]@yahoo.com" <[protected]@YAHOO.COM>
                Date: Tuesday, December 2, 2008, 7:40 PM

                Dear Sir/Madam,

                For account closure, please submit the attached closure letter (Annexure-1) on the company letter head at your account opening branch along with your debit card and unused cheque books.

                Your account will be closed within 3 working days time from the date of request. You will receive the Demand Draft for balance amount within 7 working days at your registered communication address.

                Please ensure to collect an acknowledged xerox copy of your account closure request from the Branch.

                We would like to inform you that the account number[protected] is in debit balance amounting Rs. 633.48and you would require to pay the ame along with account closure charges Rs.200.00pus service tax.

                Further, clarification you may contact the ICICI Bank Branch Manager Mr. Tejas Kiritkumar contact number [protected] to assist you at the earliest.

                Sincerely,

                Nitesh Kotian-Corp Bnk-Mum
                Corporate Care Officer
                ICICI Bank Limited

                "ICICI Bank has launched 'Read to Lead' - an initiative to educate 1,00,000 children. To know more about this initiative, please visit www.icicibank.com"

                CONFIDENTIALITY INFORMATION AND DISCLAIMER:
                This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.


                -----Original Message-----
                From: rutvij divyapal ([protected]@yahoo.com)
                Date: Thursday, November 27, 2008 12:29 PM
                To: Corporate Care ([protected]@icicibank.com)
                Subject: RE: level2complaint/ Current Account

                Dear Sirs,

                Enough is enough. i dont have time to waste for all your different depts. Once i ve given in writing to the BM of my branch , what the hell you expect from me again.
                I m really angry on the poor quality of your servcies and false commitments,
                i want quick resolution for the problem, or my last resort will be law and order,
                sincere thanks
                Rutvij divyapal

                --- On Tue, 11/25/08, Corporate Care <[protected]@icicibank.com> wrote:

                From: Corporate Care <[protected]@icicibank.com>
                Subject: RE:'ICICICARE=[protected]' level2complaint/ Current Account
                To: "[protected]@yahoo.com" <[protected]@yahoo.com>
                Date: Tuesday, November 25, 2008, 4:57 PM

                Dear Sir/Madam,

                For quicker resolution of your query/request, please write to us through the "E-mail Us" option at our website, www.icicibank.com

                We request you to kindly clarify your query in details to enable us to assist you at the earliest.

                Sincerely,

                Nitesh Kotian
                Corporate Care Officer
                ICICI Bank Limited

                "ICICI Bank has launched 'Read to Lead' - an initiative to educate 1,00,000 children. To know more about this initiative, please visit www.icicibank.com"

                Inform us on change of your contact details

                CONFIDENTIALITY INFORMATION AND DISCLAIMER:
                This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank



                -----Original Message-----
                From: [protected]@icicibank.com ([protected]@icicibank.com)
                Date: Tuesday, November 25, 2008 03:03 PM
                To: customer.[protected]@icicibank.com (customer.[protected]@icicibank.com)
                Subject: level2complaint/ Current Account


                Name: Rutvij Divyapal
                Product: Current Account
                Account No:[protected]
                Application No:
                E-mail address: [protected]@yahoo.com
                Mobile no: [protected]
                Telephone no: +[protected]
                Service Request(SR) No:[protected]
                Details of complaint: even though i ve written to the manager, thaltej branch,. in writing, no response from the bank, do something
                Aug 14, 2020
                Complaint marked as Resolved 

                ICICI Bank — current account

                I had opened a current a/c[protected] in the name of my firm from chandigarh branch . I was told that it is zero balance a/c but 1 year later i got a statement that i have to pay 842 Rs. and they also deducted my available balance of Rs 379 for non maintainance charges, and when i contacted the manager (branch), He told me that he can't do anything and i have to pay the said amount please tell me what should i do


                regards,
                Surinder Singh
                [protected], [protected]
                i have a current account with icici for 2 years now.i have shifted my clinic to a new address, and have also intimated the bank by mail regardin my new address.when i request for a new cheque book, it is directed to the old address. my ac no is[protected]. and my old address is Expressions, #674 1st floor, 3rd block koramangala, opp to bda complex, next to cafe coffee day, bangalore 560034
                my new address is
                no 463, 17th c main, khb colony, 5th block koramangala, bangalore 560095.
                kindly update my new address and send me a new cheque book.
                my mobile no is [protected]

                CURRENT A/C — without information debit in my current a/c

                my crrent a/c no;[protected] lastmonth withoutmyknowledge in my a/c debit servicecharge thismonth debit inmy a/c servicecharge ******* please credit immediately servicecharge]**********
                Dear Rutvij,

                We are sorry to hear about your experience with us. We will contact you and work to address your issue.

                Regards, ICICI Customer Service Team.
                dear sir
                i have open current a/c in your bank in 2008 at that time your bank agent told me it is zero bal. a/c no any charge debit from a/c it will open by Rs. 10000 after open a/c when i widraw that amount bank charge minus every month and now it will become minus Rs.4500 and im not able pay that amount when i talk to agent they told me it will close after one year what i can do please reply and do something.
                Sincerely
                Kumar Abhiraj
                To,
                The Manager
                ICICI BANK
                Delhi



                Dear Sir,
                This is to inform you that we have a Current Account in your bank SUN POLY BAG PVT LTD. Ac No.[protected] since last 3 Years. Always processing fees debited in our account and inform to us. But first time processing Fees without our information has been debited in our account. No response till date neither he call us.
                There for I want to say that whenever any charges becomes related our account then please conform us. There for we are not happy in your branch staff. Please action this matter Immediate.


                Thanking you


                Yours faithfully
                Sunpoly Bags Pvt. Ltd.
                257 functional industrial
                Estate Pat Par Ganj Delhi- 92
                Level3complaint/current account SR[protected] dt12/02/10 yet
                not resolved

                ICICI Bank Limited — Charges debited without prior notice and poor response

                Respected Sir,

                I am the customer of ICICI bank having saving bank account at Bangalore cantonment branch (A/c. no:[protected] as well as credit card account. I used my credit card at one POS center (Pakshi Readymades) at Cuddalore, Tamil Nadu on dated 24.10.2008 for Rs.378/- (Three hundred and seventy eight only) later I came to know the sum of Rs.2362/- (Two thousand three hundred and sixty two only) additional amount also debited in my account wrongly. I registered complaint to the same to concern office and re-credited in my account one month later on 20.11.2008 for the delay period they charged Rs.400+49.44(s.t.) in my credit card account. But I claimed that amount through ICICI mobile banking they assured to reverse the wrong amount charged by them immediately and block my credit card as per my request.

                I issued cheque from my saving account of Rs.4000/- to my house owner on dated 25/05/2010 and it got returned with the return memo as “Insufficient Funds”, but my previous account balance was Rs.4,122.06/-. I came to know that my account balance was freezed /debited due to penalty interest not remitted which they assured to reverse. I really very much vexed in this regard and I brought to the knowledge to the ICICI bank, they did not reply properly and informed to contact various place with out proper reason. I don’t know to whom we have to contact to get remedy for this charges debited in my account without prior notice. I humbly request you to take this matter with them and to re-credit my account immediately.

                This is for your kind information.


                Thanking you

                Yours faithfully


                (R.Nandhakumar)
                [protected]

                Currently i am working in Cuddalore, Tamil Nadu.

                my Communication Address is :
                R.Nandhakumar,
                Tagros Chemicals (India) Limited.,
                No: A4/1, SIPCOT
                Cuddalore - 5.
                Ph: [protected]

                false charges on my acccount increasing - Comment #1806049 - Image #0
                Dear Nandkumar,

                We have made a note of your concern and your contact details as mentioned here. We'll contact you and work to address your issue at the earliest.

                Regards,
                ICICI Bank Customer Service Team.

                ICICI Bank — FALSE COMMITMENTS IN THE ICICI WEB PAGE

                I dropped a cheque for clearing in ATM Box of ICICI Bank which was lost in transit by them. I had to rearrange the same from the issuing agency i.e. Indiabulls and spent lot of money, time and energy. I asked ICICI Bank to reimburse me the money spent by me towards compensation as per their own Policy given on the net i.e. Clause No.6 & 7, but they are making some or the other execuses and didn't paid me a single penny.

                Is their any agency who can take any action against them and get me the hard earned money.

                Vijay Karwal
                Mobile: [protected]
                Dear Mr Vijay,

                We are sorry for the problem caused to you. We have made a note of your mobile number and shall get in touch with you soon to resolve the matter.

                Regards,
                ICICI Bank Customer Service Team.
                WE ARE HAVING A CURRENT ACCOUNT IN YOUR SALEM SHEVAPET
                BRANCH.OUR ACCOUNT NO IS[protected].

                WE HAVE NOT RECD THE STATEMENT OF ACCOUNT FOR THE
                PERIOD 01.01.2011 TO TILL DATE.
                KINDLY SEND US THE STATEMENT OF ACCOUNT FOR THE ABOVE
                PERIOD FOR OUR AUDIT PURPOSES.
                I have two current A/c at your icici bank velachery branchone in the name of Visaltchi homes pvt ltd A/c.[protected] and another one is in my name R.Sasikumar of A/c No[protected] recently both A/C net ID has been locked for the security purpose since then i have not been able to get for new password of net ID even if had given the requsition letter for I find it very difficult to view my statement everyday because of lost net ID password hence please do immediatly step for sending new ID password
                I kindly bring notice to you that if you continue your service like this I will have to close my A/C with icici bank
                i have a Current A/C[protected] Kumar Advertisers in Rajender Nagar Sec-5, Sahibabad Ghaziabad Branch. i am Going Daily in Branch But ICICI Bank Workers Not Give The Response.I am Going Last Three Day With Document i want Change my Address & Signature . Branch Manager & Staff
                Not Give The Response Pls Help Me Other Wise go Other Bank

                Jogendra Kumar
                [protected]
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                  M
                  Manoranjan Sharma
                  from Noida, Uttar Pradesh
                  Sep 11, 2009
                  Resolved
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                  ----- Original Message -----
                  From: "Manoranjan Sharma" <[protected]@canbank.co.in>
                  To: "ICICI Bank Customer Care" <customer.[protected]@icicibank.com>
                  Cc: "ICICI Bank Customer Care" <customer.[protected]@icicibank.com>
                  Sent: Monday, September 07, 2009 3:40 PM
                  Subject: Re: RE:'ICICICARE=[protected]' Fw: Repayment of Housing Loan- LAN
                  No.LBLUC[protected]


                  > September 07, 2009
                  >
                  >
                  >
                  > Mr. Bhaskar M
                  >
                  > Customer Service Officer
                  >
                  > ICICI Bank Limited
                  >
                  >
                  >
                  > Dear Sir,
                  >
                  >
                  >
                  > Sub: Lousy Customer Service-Repayment of Housing Loan availed from your
                  > Bank- LAN No.LBLUC[protected]
                  >
                  >
                  >
                  >
                  > I am greatly pained to bring to your notice that despite my best efforts
                  > to repay some EMI instalments in arrear, I have been unable to do so. In
                  > response to repeated e-mails mailed to you, I received your e-mail which
                  > asked me to submit the PDCs at your Bommannahalli Centre, Collection
                  > department, ICICI Bank, Bangalore. As per your e-mail, I went to the
                  > Bommannahalli Centre on August 31, 2009. But the lady at the Collection
                  > Department, refused to accept any cheques because all these cheques
                  > related to Oriental Bank of Commerce, New Delhi. I showed her the
                  > complete set of correspondence, which I had with you. On my insistence,
                  > she telephonically spoke to one Mr. Manjunath in the Operations
                  > Department. I explained to them that for PDCs and other purposes I have
                  > always been submitting out station cheques and this could easily be
                  > verified from the details of my transactions available on-line to the
                  > branch. Both of them agreed with me but they expressed their utter
                  > helplessness in accepting these cheques, which were drawn on Delhi Bank.
                  > They informed me that recently the rules and regulations governing the
                  > receipt of PDCs and other cheques had undergone a complete change and they
                  > had no discretion in the matter.
                  >
                  >
                  >
                  > I am completely fed up with the deplorably poor quality of customer
                  > service rendered by ICICI Bank. Despite all tall claims made by the Bank,
                  > it is apparent that customer service has no meaning in ICICICI Bank. In
                  > view of the overall circumstances of the case and the hardship and mental
                  > anguish caused to me, I am constrained to bring to your notice that kindly
                  > let me know within 72 hours of the date of receipt of this mail, the
                  > address of your office in Bangalore where these cheques could be
                  > deposited. As already explained earlier, these cheques would be drawn on
                  > Oriental Bank of Commerce, New Delhi. This is a practice which I have
                  > been repeatedly followed in the past and I am greatly shocked and
                  > surprised to find that you have abruptly changed all your policies and
                  > procedures in utter disregard to customer convenience and civilized norms
                  > of behaviour. The least you could do when you make such sweeping change in
                  > your transactions is to keep customers informed of the abrupt changes
                  > effected mid-way during the period of the loan.
                  >
                  >
                  >
                  > In case I do not get a suitable response from you within 72 hours, I would
                  > escalate this matter of grossly unsatisfactory customer service and
                  > complete indifference to the needs of the customer to the highest levels,
                  > including the Banking Regulator, Ombudsman and the Consumer Court.
                  >
                  >
                  >
                  > Incidentally, this is not the first case, when I faced such poor response
                  > from ICICI Bank. I underwent a similarly harrowing experience in case of
                  > my repayment of car loan (Loan account no.LABNG[protected]) and other
                  > cases. Hence all this is not just a stray, one-off case but forms part of
                  > a consistent pattern of customer harassment and needs to be highlighted at
                  > all appropriate forums.
                  >
                  >
                  >
                  >
                  >
                  > Yours faithfully,
                  >
                  >
                  >
                  >
                  >
                  > Manoranjan Sharma
                  >
                  >
                  >
                  > Chief Economist, Deputy General Manager,
                  > Canara Bank
                  > Head Office
                  > Bangalore
                  > Phone- (O[protected]Direct)/[protected]Extension 290.
                  > (R[protected]/25592333
                  > (Mobile/Cell) 0091-[protected]
                  Aug 14, 2020
                  Complaint marked as Resolved 
                  Dear Mr.Sharma,

                  We are sorry to hear about your experience with us. We will contact you and work to address your issue at the earliest.

                  Regards,
                  ICICI Customer Service Team.
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                    Sandeep Arora
                    from Pune, Maharashtra
                    Sep 10, 2009
                    Resolved
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                    Credit card # [protected].

                    I would like to record my utmost dissatifaction from such an esteemed and reputed bank of yours in terms of giving poor customer experience. I am using the ICICI credit card and holding an ICICI savings bank account from a very long time and am a very loyal customer of yours but I am very sorry to say that ICICI is loosing its customer base by giving poor customer expereience as they did in my case. My given ICICI Credit card statement is showing a tranaction of INR 1550 dated 30th Jan 2008,which I did not committ at all and despite of my repeated follow ups through phone banking / grievance form nothing has done so far and now day by day your bank is accumulating the interest and have reached to a figure of Rs 4286.73, which is totally uncalled for. I am very dissatified with this kind of stubborn attitude of ICICI bank and have reached to a stage of surrendering this card and closing the account with your bank. Through this e-mail grievence form I want that ICICI should immediately clear these dues on my card else I am going to close my years long relationship with ICICI bank just for a very small amount but which is totally unjustified. Through this forum, I expect that some senior person of credit card dept should see to this complaint and provide a solution to me at the earliest. I am not making any transaction through this card for so many months just because of this dispute. Looking forward to a resolution to this complaint of mine at the ealiest. PLEASE FORWARD THIS COMPLAINT TO MS.CHANDA KOCHHAR, CEO ICICI BANK.Thanks.
                    Aug 13, 2020
                    Complaint marked as Resolved 
                    Dear Sandeep,

                    We are sorry to hear about your experience with us. We will contact you and work to address your issue.

                    Regards,
                    ICICI Customer Service Team.
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                      Saurabh Saxena
                      from Gurgaon, Haryana
                      Sep 10, 2009
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                      Hi,

                      My name is Saurabh Saxena. I have taken a personal loan from ICICI bank. ECS date is 5th of each month.
                      My concern is that my salary gets credited in my account around 15th of each month. So almost each and every month I pay Rs. 225/- as penalty. I have requested the bank to change the ECS date from 5th to 15th many times but no positive result comes from that side.
                      Sometimes i get threats from banks for not to pay the installment at the right time. I pay my installment each & every month but with penalty. Now i have come to know from the bank that if ECS is bounced then interest on daily basis will be applied with Rs. 225/ penalty extra.

                      As i am living hand-to-mouth for last one year due to recession so i am not capable to pay these extras. I am always ready to pay my EMI honestly. I dont want any phone calls + threat calls from bank side.

                      Please help me out....what should i do??


                      Regards
                      Saurabh Saxena
                      Aug 14, 2020
                      Complaint marked as Resolved 
                      Dear Saurabh,

                      We are sorry about the trouble. Please write to us at [protected]@icicibank.com with your account number and contact details. We will contact you and work to address your issue.

                      Regards, ICICI Customer Service Team.
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                        S
                        Sugantharajan
                        from Bengaluru, Karnataka
                        Sep 10, 2009
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                        Hi, I am an icici customer. Yesterday,I used my debit card to draw money (Rs.4500) from a SBI bank ATM.I did not get the money since it was offline.But when i checked my balance later I was shocked to see the amount has been debited from my account. Is it ICICI or SBI?? I have regisered complaint with icici and waiting for their reply. anybody faced similar problems?
                        Dear Sugantharajan,

                        We are sorry to hear about your experience. Please write to us at [protected]@icicibank.com with your account number and contact details. We will contact you and work to address your issue.

                        Regards,
                        ICICI Customer Service Team.
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                          F
                          fazil k.s
                          from Tellicherry, Kerala
                          Sep 9, 2009
                          Resolved
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                          Hello sir,
                          I am fazil from kasaragod in kerala.I lost my 1000 rs/-, a person cheated me very well in the name of a job oppertunity.I wana bann that account.Please this is my request.I will give you full details of that account.plzzzz
                          [protected]
                          bearer's name : T.I.M.
                          branch code : 79
                          Banking menu
                          ICICI Bank Limited
                          Aug 14, 2020
                          Complaint marked as Resolved 

                          ICICI Bank — Cheated me

                          Hello sir,

                          I have a Icici Bank saving account which number is[protected] and this is also my current salary account.

                          I had a credit card which was the Centurian Bank of Punjab Credit Card and i was first settle that credit card in year 2008, After that In July 2009, my saving account had lien due to not clearing the amount of this credit card no [protected]. The total amount was 27,000. When i was told them i had already clear all the payments of this card, but they said no, u couldn't. At last, I made again a settlement of 11,000 in August and they deducted this amount from account in august 2009. But Now in dec 31, 2009 again my saving account lien due to not pay the amount of this card. They said that the settlement was not valid and u have to pay full 27,000 and they again lien my account. I have already pay 18,0000 instead of 5,0000 shopping. And Now i have no money to spend my all expenditure in this month, because thy lien my whole salary of previous month.

                          What will i do now, plz suggest

                          Kunal
                          [protected]
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                            C
                            Cherian K. Simon
                            Sep 9, 2009
                            Resolved
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                            Resolved

                            I was planning to open a Demat / Trading Account with ICICI Bank. There were certain doubts regarding ID, Proof of Address etc after I browsed their website. So I contacted their Call Centre in India. The executive who handled my call was very helpful. He gave me the address and phone number of the branch of ICICI Bank in Doha, Qatar. So it was smooth sailing till this point.

                            I tried contacting the branch over phone. I was surprised that no one picks up the phone at ICICI Bank. Possibly the phone number has changed. The change in phone number has obviously not been advised to their Call Centre.

                            So, one day I drive down to the Qatar Financial Centre (QFC) where ICICI Bank has its office. At the QFC reception the lady tells me that ICICI Bank has instructed that nobody is to be allowed into their office. I asked her to contact the branch and inform them that I need to talk to them regarding Demat and Trading Account I plan to open with them. She spoke to one Mr Rao ( I could only hear one side of the conversation) and he refused meet me. I was surprised. An Indian entity, depending on deposits from Indians, treating Indian Citizens like dirt. I wonder whether their bosses in India know about the way they treat their country men in Qatar.

                            It is high time that ICICI Bank realizes that it is the small amounts of the lowly paid Indian expats that constitute a major share of the banks deposits. It is the educated and the well read ones who withdraw their deposits as soon as some rumors float regarding the safety of the Bank. I am sure the ICICI Bank bosses wouldn't have forgotten the scare they went through some months back.

                            I do not expect to get a reply to this or the Doha Branch of ICICI Bank to transform itself to a more customer friendly office. I am writing this because on the day I visited ICICI Branch in Doha, I felt insulted by my own country men.
                            Aug 14, 2020
                            Complaint marked as Resolved 
                            Dear Mr. Simon

                            Request you to kindly post your contact details so that we can contact you.

                            Regards
                            Sumita Row
                            ICICI Bank, Dubai Representative Office.
                            please open your one Branch in Qatar i have a problem my atm card & my account is lock i open my account in icici Qatar please help me my mobail[protected]
                            my account is ( NRI ) now it is lock please open send mail Tanks
                            my account no[protected]
                            I had even worse experience in Doha. Its a long - long story and I have realized that its a waste of time to even make a complain about hostile attitude of the bank to its customers. Its a perfect case study of worst possible Customer Service for every Management institute. Unfortunately, I do have mine as well as all of my family members’ accounts with this bank and that stops me severing every relation with this bank. I have planned that when I do have sufficient time during my visit to India, I will undertake the exercise of closing each and every bank account of mine as well as everybody known to me.
                            A.P. Singh
                            PO Box 5102,
                            Doha, Qatar.
                            Mobile: +[protected]
                            Yesterday I went to search ICICI bank in Qatar... and QCF reception told me that there is no icici bank here and later on I have asked do you have information where they left, receptionist told me that no location has been given by ICICI representatives.
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                              P
                              PRASANTA SAHA
                              from Delhi, Delhi
                              Sep 9, 2009
                              Resolved
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                              ICICI BANK DISPATCHED PIN MAILER THROUGH YOUR COURIER ON 28-AUG FROM MUMBAI TO HARIDWAR(UTTARANCHAL) BUT TILL DATE I HAVE NOT RECEIVED THAT PIN MAILER.

                              DETAILS ARE AS BELOW

                              DOC NO----B5597003DATE[protected]

                              LET ME KNOW THE STATUS OF THAT DOCUMENT
                              Aug 14, 2020
                              Complaint marked as Resolved 
                              Dear Prasanta,

                              We are sorry about the delay. Please write to us at [protected]@icicibank.com with your contact details. We will contact you and work to address your issue.

                              Warm regards,
                              ICICI Bank Customer Care.
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                                K
                                kirti shetty
                                from Mumbai, Maharashtra
                                Sep 9, 2009
                                Resolved
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                                ICICI credit card collection agency has duped me by 12K. one of the guys gave me a receipt stating its full&final and took payment of 6K.Attached receipt of the same

                                The guy told me i need to make the payment before a get a letter and also said he will write on the receipt. Though the receipt says its not valid for full n final, he still said it holds true for full and final and he will send me the letter in a day's time. when i didnt rec the letter I tried to contact on the same agency number however it seems to be a common mobile number amoungst the team there. They asked me to talk to thier senior ajay shrivastav at [protected] and thats when i came to know these guys have duped me and this is one of their ways to recover money.

                                customer care says they cant help.

                                they have been calling at my home and abusing my parents and even talking to my neighbours. they hardly call me . I have done reconcilitaion but the collection agencies are neither ready to reconcile nor agree on my reconciliation.

                                when i asked them for statements they have asked me to pay minimum balance to generate my statements

                                now they have debited my bank accounts with 6K.

                                i have been patienetly dealing with them but the worst part is they are abusing my parents and everybody else even after duping me for 12K.

                                they have no answer on full & final settlement and are just been abusive to me and even my family
                                +1 photos
                                Aug 14, 2020
                                Complaint marked as Resolved 
                                Dear Ms. Shetty

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a2rvui) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  G
                                  Govinda Raj K
                                  from Mumbai, Maharashtra
                                  Sep 8, 2009
                                  Resolved
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                                  Resolved

                                  DATE: 8TH SEPTEMBER 2009.

                                  To
                                  The manager ICICI BANK

                                  Ref: My ICICI A/C NO [protected] and Credit card no: [protected]
                                  Sub : ICICI Bank HACKED Rs. 5800 + from my saving account by automatically without my CHEQUE/knowledge.

                                  Dear Sir / Ma'am,

                                  MySelf K Govinda raj, From Chennai 45, I have a major issue with ICICI Bank and right now i am very much fed up because of my financial condition is not good and above that ICICI bank had hacked Rs.5800/- from my saving account without any information or intimation to me. This is purely a theft/cheating/hacking done by ICICI Bank.

                                  I have a saving account with ICICI Bank from last 4 years, it is salary savings account; all my salary remittance use to come through ICICI Bank account, when I gone to get money on emergency, I found that ICICI Bank has hacked my account and taken Rs 5800 from my account. Later when I checked with ICICI bank they told me that they have taken my money towards my credit card balance, which is no way related to savings bank account. More over when the ICICI bank hacked my savings account towards credit card balance they left Rs 100/- as due for the same credit card, for which I believe this bank intended to hack my account again in the future so as to keep on taking my money and adjust the same repeatedly.

                                  Meantime I have availed personal loan from ICICI bank and I was paying very promptly and in time each and every monthly installment. After the above said incident I have stopped paying my loan installment and I stopped all the transaction to ICICI bank.

                                  On 8th May 2009 franchise agent Mr Amudhan of Aswin Associate talked to me from phone no [protected] and same day Mr C Dhanapal by name and given his address as Aswin Associate 77, Kamaraj salai, Anakapathur, Chennai 17 ph [protected], met me and got all the above fact in person and assured they will do required for the settling of the issue.

                                  After few days Mr Sekher by name team leader from Ambatur Branch ICICI BANK employee ph no [protected] has talked to me and used all abusive language and informed me credit card account and loan account are different and can not stop or with hold payment for the problem. When I asked about credit card account and personal account are two different transaction, why it was hacked with out asking or taking permission or with out cheque, he could not answer anything and cut the phone line.

                                  After that Mr Suresh, B S Enterprises, Franchisee addressed No 3, Pushpa Nagar Main Road, Nungambakkam, ph [protected] met me in person with same abusive language talked to me and with out any solution walked away.

                                  Subsequent to that Mr Babu collection manager and Mr Bharath Area manager, Ambatur talked to me with the same abusive language there also could not get any solution.

                                  On 4th July, 6th July and 12th July 2009 Mr Chandru Dept Manager and Mr Shibu Area Manager has talked to me over phone aswell met me in person but they failed to give solution for the problem but only asked me to pay the loan arrears.

                                  With out finding the solution, Every month cheque for the loan installment being presented by ICICI BANK and same getting bounced every month, which I am no way responsible. Without arriving to the solution by letter or by personal communication only by SMS, threatening that matter being reported to CIBIL, Which no way going to find solution between me and bank.

                                  As I informed to all above person, who ever met me in connection with the loan premium, suggest to pay back the hacked amount to my savings account and a letter from ICICI Bank stating that they will not hack the account in the future. If they do so I can regularize my loan repayment, but no interest can be paid for the delay period, caused by ICICI Bank.

                                  All the above information being brought to the concerned person notice so as to take adequate steps.

                                  With Regards.
                                  K. Govinda Raj.
                                  Aug 14, 2020
                                  Complaint marked as Resolved 
                                  Hi, sorry to hear about your experience. We will call you and work to address your issues at the earliest.
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                                    santoshkumar v
                                    Sep 8, 2009
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                                    Hi
                                    I would like to raise a complaint on ICICI Bank, Because this bank is giving information from my bank account to third party with out notifying or taking authorisation from us.

                                    This bank has been transfered all my points to Imint and no points are there in my ICICI bank at present. So please take some action and stop this kind o[censored]nauthorised information passing from bank as it is giving me a threat, now they have transfered information and points to imint and tomorrow they may transfer my money to some other else. So kindly i request you to take some action on IMINT and ICICI Bank to stop this kind of information passing and points transfering with out taking any authorisation from customer.

                                    I have spoken to Customer care at ICICI and IMint they both use to tell that to speak to IMint when i call ICICI , and ICICI will tell that to speak to IMINT. I Dont understand how can a Bank can say to speak to Other company for my Bank account related issues.. it is purely dangerous on my bank account.

                                    if any queries please let me know.
                                    Hi, we're from ICICI and are sorry to hear about your experience. Please write to us at [protected]@icicibank.com with your credit card number and contact details. We will call you and work to address your issue
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                                      K
                                      kailash sukhwani
                                      from Bhopal, Madhya Pradesh
                                      Sep 8, 2009
                                      Resolved
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                                      Dear sir/madam
                                      at the time of of purchase of my bike i had applied for two icici wheeler loan, but because of some problem that application has been denied by the bank, and i purchased my bike in cash, but my bike has been registered as it has been finanaced by icici bank, so for that i need one noc from the icici bank that bank has no dues on me, my bikes reg, no . MP 09 LM 2902,
                                      this is a kind request to you that please help me out , i am in a problem
                                      thanks
                                      regards
                                      kailash sukhwani
                                      mob [protected]
                                      Aug 14, 2020
                                      Complaint marked as Resolved 
                                      mh 43 q 2931
                                      mh 43 Q 2931
                                      Hi, we're from ICICI and are sorry about the trouble. We will call you and work to address your issue at the earliest.
                                      hi

                                      loun number is [protected]

                                      Vehical number EW5453

                                      my loun is cleared on 2008 in december ther told same 800 rs peding is there i went nearst branch

                                      of icici ther u want to go to boomsandra BRANCH i am not geting time to go. pls clear with my loun amoun or contact in this number [protected]
                                      KINDLY REQUEST

                                      still i not receviced the noc
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