ICICI Bank Complaints & Reviews

I DID NOT RECEIVE REDEMPTION AMT OF ICICI BANK TAX SAVING BONDS NO. 05625330 DISTNT NO 965 - 967 TILL DATE, REDEMPTION DATE WAS 5TH AUGUST 2009. I ALREADY INFORMED TO ICICI ABOUT NON PAYMENT ON 11TH AUGUST 2009 WITH MY NEW ADDRESS I.E. B-312 CHINAR RETREAT, ARERA HILLS OPP MAIDA MILL, HOSHANGABAD ROAD, BHOPAL

Dear Sir,

I hold an Savings Bank Account with ICICI Bank.My Account number is[protected].I have been using online Fund Transfer very effectively for the past few months.I have registered the following payee and transferred the Amount INR EIGHT HUNDRED on[protected] to that payee.The Payee got registered and the Amount was also Transferred to that Account successfully.But Now only I realized that I have registered the wrong payee and do the transfer.So I want to revert back the Amount from that Payee Account.Can you please advise me what should I do?or if possible please do the needful to get my Amount back.

I sent this to Chennai, Banking Ombudsman ([protected]@rbi.org.in).But still i didn't get proper response.

The following are the status from ICICI site.

RBI-NEFT
ICICI BANK, INFINITY CENTER,
6TH FLR, A WING, CHANDIVALI
MUMBAI - 400034

Payee Name : Sivasubramaniam
Payee's Details
Payee NickName
Bank Name CANARA BANK

Branch RAMANATHAPURAM
Account No 3978
Account Type SAVINGS ACCOUNT
MICR
IFSC CNRB0002808


Payment details for Payment Id [protected]
Beneficiary Details
Bank Name CANARA BANK
Branch RAMANATHAPURAM, RAMANATHAPURAM
Account No 3978
Account Type SAVINGS ACCOUNT
MICR
IFSC CNRB0002808


Payment Information
Payment Amount : INR 800.00
Date of Payment : 04/06/2009
Debit Account :[protected]
Payment Status : Success

Other Details
Payment Remarks : From Ramnaninar




Notes
*Please Check confirmation of status for "In Process" request after 6 hrs.



Thanks,
Balasubramanian.T

Dear Sir / Madam,

On 4th December, 2008, Mr. Sujit Saha, Manager (Collection Department, Kolkata) of ICICI Bank, issued a letter to me in the matter of foreclosure of a Personal Loan account no. LPCAL[protected]. As per this letter, I was supposed to make a full and final settlement of a sum of Rs. 30, 000.00 (Rupees Thirty Thousand only), against all my dues standing on account of this personal loan.

When I...

I spend Rs 18000/- through my credit card after getting advise from customer care of ICICI Bank. But I am sorry to inform you that after complete the transaction Bank has not ready to convert to EMI. Enclosing my correspondence for your ready reference. I have all the communication E-mail and will produce as and when require. Please take necessary action as I am not in a position to pay that much of huge amount at a time.

harassment
Credit Card No[protected]


Since, long, I am a proud owner, of above mentioned card and i have been religiously paying all my dues, every month. I have never kept, as a matter of Principle, any amount, as outstanding.
Anyway, for few months, I have been noticing, that my card, when used, is showing " DECLINED" in few of the occasions. This is definitely humiliating, specially when I am in a position of CEO, in a Group Company.
May be due to frequent and extensive use, some technical problem has creeped into. Because the ADD ON Card, which my wife is enjoying, is working fine.
Somehow, I am managing in the establishment, by producing, any of my other cards, but it is definitely embarrassing, and insulting
I request, ICICI Bank to change my card immediately, otherwise, I will not clear any outstanding. I assure to destroy the old card, immediately, on receipt of my new card.
Early endeavour will be appreciated.
Regards
Kalpajeet Basu Mallick
Genesis International
Near AAEI Club
6B Chakraberia Lane
Kolkata 700020
[protected]@rediffmail.com
[protected]@genesiskolkata.com

[protected]
033 – 32922110
Fax [protected]

Pls also note my communication details for all future references

Dear Sir,
Cash was deposited in my ICICI Bank Account on 8th August 2009 at Kolhapur Rs. 2000/-. On same date bank debited my account as CHGS on AnyWhere/CASH UPLD Rs. 165/-.

As per ICIC Charges structure

Anywhere Cash deposit by customer or customers representative to the credit of the customers own savings Account at a non-base branch i.e. branch in other city Nil for the first cash deposit of a calendar month;
Thereafter in the month, Rs.5 per thousand rupees or part thereof, subject to a minimum of Rs.150

This was my first transaction so I requested to reverse the charges. As per bank request I submitted application on 13th August and after making various phone calls the charges are not credited yet.

Please look in this matter.
Thanks & Regards
Minanath Vaidya

I have home loan from ICICI ambala city branch. I am paying EMI regularly at time since issuance of home loan. In august 2009 I was unable to pay instalment in time. this was first time failure to pay EMI. For ythis both ICICI Home loan section put some fine and icici bank also deducted some some money from my S.B. Account due to insufficient fund in my account. Up to this, it was ok.

But ICICI home loan section send demand to icici bank second time without my permession and deducted all money from my account. which cause Zero balance. This make great inconveniance to me.

Bank also make some phone calls on sunday to deposit amount and they will send recovery agent to my residence for collection of EMI. This spoiled my sunday and gave a set back that this is behaviour of bank twards its customer, who is regularly paying EMI in time, with onlyone failure.

this all happens inspite of my regular payment of EMI and one time failure to deposit EMI.

I think ICICI has no right to deduct amount from my account without my conscent. He can take legal action against me, can charge interest due to my failure, but it should not plan to send recovery agent to my residence and deduct money from my account without my permission.

My name is ALOK KUMAR GUPTA and I have account in ICICI Bank Credit Card Number whose number is [protected]. My maximum limit was rs 20, 000 but they have blocked my ICICI Account and agreed for settlement of rs 18, 000 as you can read the mail below. when i had around 23, 000 rupees in my icici bank account, then these immediately deducted the amount without informing me and again they are asking for 5000 rupees. already they have taken 5000 rupees extra from me and again they are asking 5000 rs more and not closing my icici bank account. i want these people to be punished and strong actions should be taken against these bank people. they are now mentally torturing me for payment of 5000 rs. daily they are calling me and my family and troubling us a lot. pls help me to close this bank account and ask the bank to stop harrasing me mentally.

regards,
alok kumar gupta
mobile - [protected]


--- On Wed, 7/15/09, ICICI Bank Customer Care <customer.[protected]@icicibank.com> wrote:

From: ICICI Bank Customer Care <customer.[protected]@icicibank.com>
Subject: RE:'ICICICARE=[protected]' MSG - V.Imp
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Date: Wednesday, July 15, 2009, 9:25 PM
Dear Mr. Alok Gupta,

We regret for the inconvenience caused.

We inform that as per our records there was settlement offered on your credit card for an amount of Rs. 18, 000 to be paid in 2 installments dated in May 2009, however we have not received the payment due to which the settlement has been void.

We inform that as your credit card account is permanently deactivated, lien has been marked to your savings account.

We inform you to visit the collection address mentioned below for settlement of your credit card account.
ICICI Bank Ltd,
S.D.Tower, Community Center,
Plot No 7. Sec - 8,
Rohini, New Delhi - 85

Sincerely,
Venkatesh
Customer Service Officer
ICICI Bank Limited



"Now get your credit card statements whenever you feel like, simply visit the cards section on www.icicibank.com and click on Personal Banking >Cards> View credit card e-statement.This facility will not be available for Add-on Card holders and ICICI Bank Amex Card holders."

RBI has mandated that all online card transactions from August 1, 2009 should go through Verified by Visa or MasterCard SecureCode authentication. Visit our website www.3dsecure.icicibank.com for registration of your credit card and debit card.
Stay connected for communication by updating your contact details through "Forms Center" at www.icicibank.com

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.

-----Original Message-----
From: Alok Kumar Gupta ([protected]@yahoo.com)
Date: Monday, July 13, 2009 01:38 PM
To: ICICI Bank Customer Care (customer.[protected]@icicibank.com)
Subject: MSG - V.Imp

My name is ALOK KUMAR GUPTA and I have account in ICICI Bank whose account number is[protected]. I had one credit card linked with my account whose Credit Card Number is [protected].
I also have my home loan linked with your account whose Home Loan account number is LBBRD[protected]. I already have Rs 22700 in my Account but you people have blocked my account. One person from Gurgaon Branch has agreed for settlement for around Rs. 18000 but he never came to collect money and now you have blocked my account without informing me which is completely wrong and Pure Cheating. Now you are charging Interest on my Credit Card and Home Loan also. How Customers will trust you when you do such cheap things. I thought that yours is the best bank but now I cannot trust you any.You have to keep your promise for the settlement of 18000 rupees against my credit card and return remaining 5000 rupees.
If you cannot do so then Just close my Bank account and Transfer my ICICI Home loan to my other Bank account after returning my 5 Blank Cheques. If you keep blocking my account like this then how will I pay my Home loan. You people will keep charging interest on my Home loan like this only. My Father in Law lives in Rohini, Delhi. His name is Ram Nath Gupta ( Mobile No [protected], Landline – [protected], His Address is A-6/110, Sector-15, Rohini, Delhi ). He will go to the Bank and you have to give him settlement letter of Rs 18000 and he will sign it. Then you have to deduct Rs 18000 from my Account and release remaining account.In case of any further conversation, you can co-ordinate with me on my Mobile ). If you do not do as I say then I will take the entire matter of Fraud to Consumer Court. I have all the documents ready to be sent to Thane, Mumbai ( ICRPC ).I am informing you in advance that I will take the matter to Consumer court, not like you People doing things without informing. I will never recommend any of my friends for your Hopeless Bank.
Alok Kumar Gupta ( Mobile no – [protected] )

I have Pay a/c No.[protected] with ICICI Bank Madhuban, Udaipur(Rajasthan). on 1st July 2009 I tried to withdraw Rs.5000/- from ATM of IDBI Bank Sec. 4 Hiran Magri, Udaipur but the transaction failed due to default of electricity / network and Rs.5000/- were reduced from my available balance. At once I called the Security Gaurd who was present at the spot and showed him the situation, he accepted this and gave me complaint book of IDBI bank which was available there. I noted my complaint in that book and signed it by the Security Gaurd. The next day dated 2nd July 2009 I went ICICI Bank Madhuban, Udaipur and I gave them complaint in written. But till today dated 22 July 2009 Rs.5000/- are not deposited in my Pay account.

So I kindly request you to solve my problem and obliged me.

Hi,

One day when i was in Big bazaar, few executive told me there is a survey and told me to fill the form, Once i had filled the form, smhow i realised one credit card from icici was sent to my office with wrong name and mine detail even many things mentioned were wrong . When i called ICICI i talked they said i have filled the form, but i hv never filled the form and have never given any document to icici, meantime i just thought let me use it and get the name changed only spelling was wrong but detail used was mine. i used it and was making regular payment, at one time i had lot of expences and my bill went to 30k ...i was unable to pay at that moment and the bank was reguarly levying interest on it, at one moment of time when i thought i wld be able to do setllement i talked to this people and told them for settlement and they did not bothered. Finally i see at one moment of time i saw amount was bloecked from my account, I was not able to do anythg and finelly they deducted all money . They charged 15 k interest on 30k . I want to know what are different rule does the bank block amount like this, if i had to cheat the bank i would never call and say for settlement . I want to know how right is this that the bank keep on applying interest and one moment they block amount from any saving acct, if they were having my saving account number bcz smtm i paid from that account and they correlated / linked then why didnot they do it on time rather then after applying 15 k interest . please help me to get my amount back from these people.

This is awareness i request that if bank is linking the aaount info then they shall not wait and keep on levying interest.

Thanks

I wish to bring to your notice that an ICICI DSA named Rakesh Arora, (mobile # [protected], Vehicle # UP 13 H 0150) has been harassing & threatening me.

Today in the morning at 9:15am he came to my residence ( 218, sector 29, ganga apartments, noida- 201301) and has harassed me by using abusive language and also attempt to harm me when I was all alone in my house. He has been threatening me for not making payment of month of August for my car loan account, the payment was made in time by me and I have confirmed the same from the bank and the bank has also confirmed of receiving the payment on 7th August’09 as per schedule.

Despite of making regular payments & being in regular touch with bank this ICICI DAS has misbehaved with me.

With today’s incident done by this person I feel I’m not safe in my own home. To avoid any further problem and mental harassment I would request you to please take strict action against this person.

In order to protect my self I have lodged a FIR against this person.

R

Iam an regular customer of ICICI Bank having a merchant a/c (EDC Machine) at Rajajinagar Branch and have given good transactions to them. Recently on 10th August i was having a balane of Rs.9473 approximately and on the same i issued a cheque of Rs.6590/- to my shop renter. On 12th august one of icici bank employee bought a letter stating to give transaction details done on edc machine so i gave them invoice bill & charge sheet. Same day i recieved a SMS stating my full bank balance has been debited without any intimation. When i called them they told it is done by merchant payment edc department and i told them i will give whatever proof they need so please allow the cheque to be cleared but they did not hear anything and told that they could not do anything. The transaction done by me was on 25th july of Rs.39000/- and i followed the rules of bank and i got the money within 1 or 2 days of transaction. But now they are playing with me i even had faxed the chargesheet, invoicebill & identity proof xerox copy's but they are telling it is not at all clear. So please help me what to do now and where to complain against this. As the Credit Holders raise some issue for not paying amount swiped by them they make prey & torture us. I can even send required proofs to u if needed.

To: "Jitendrakumar.[protected]@axisbank.com" <Jitendrakumar.[protected]@axisbank.com>
From: "Geeta Agre" <senior.[protected]@icicibank.com>
Date: 08/20/2009 06:33PM
Subject: RE:'ICICICARE=[protected]' Pathetic Service Continues.[protected]


Dear Mr Singh,

We wish to inform you that your concern is being attended to and we shall revert to your on or before August 25, 2009.

We appreciate your patience in helping us serve you better.

Sincerely,

Geeta Agre

Manager - Service Quality
Corporate Office

-----Original Message-----
From: Jitendrakumar.[protected]@axisbank.com ( Jitendrakumar.[protected]@axisbank.com )
Date: Wednesday, August 19, 2009 09:21 AM
To: Geeta Agre ( senior.[protected]@icicibank.com )
Subject: RE: Pathetic ServiceContinues.[protected]

Dear Geeta,

You need to be practical. I was planning to convert the transaction into 9 EMI.

Will be oblized if you consider it for 6 months because this is minimum tenure in which I can pay the amount. I have lot of other commitments also.

Expecting positive reply from your good-office.


Thanks & Regards,
Jitendra Kumar Singh
Deputy Manager
Merchant Acquiring Operations
Eastern Zonal Office
D[protected]
M-[protected]

"TEAM is a group of people who may not be equal in Qualification, Experience or Talent but are equal in COMMITMENT."



-----"Geeta Agre" <senior.[protected]@icicibank.com> wrote: -----


To: "Jitendrakumar.[protected]@axisbank.com" <Jitendrakumar.[protected]@axisbank.com>
From: "Geeta Agre" <senior.[protected]@icicibank.com>
Date: 08/18/2009 06:40PM
Subject: RE:'ICICICARE=[protected]' Pathetic Service Continues.[protected]


Dear Mr Singh,
As communicated to you yesterday, we do not have recordings of calls made by you as all calls are not recorded. We understand your concern in this case but on converting the transaction into EMI the outstanding on your account will go over the available credit limit.
As a service gesture can offer you to pay the TAD in 2 installments. Interest charge levied to you for this transaction will be reversed on receiving a request from you.
Trust you will meet the above explanation with understanding and acceptance.
We deeply value our relationship with you and hope that you will give us the opportunity of continuing to serve you.
Sincerely,

Geeta Agre

Manager - Service Quality
Corporate Office

-----Original Message-----
From: Jitendrakumar.[protected]@axisbank.com ( Jitendrakumar.[protected]@axisbank.com )
Date: Tuesday, August 18, 2009 02:59 PM
To: Geeta Agre ( senior.[protected]@icicibank.com )
Subject: RE: Pathetic ServiceContinues.[protected]
Dear Geeta,
I have called at least thrice to your customer care number before doing the transaction. Send me the recording of the same.
Lastly, I am not in a position to make the TAD amount in one go.


Thanks & Regards,
Jitendra Kumar Singh
Deputy Manager
Merchant Acquiring Operations
Eastern Zonal Office
D[protected]
M-[protected]

"TEAM is a group of people who may not be equal in Qualification, Experience or Talent but are equal in COMMITMENT."



-----"Geeta Agre" <senior.[protected]@icicibank.com> wrote: -----


To: "Jitendrakumar.[protected]@axisbank.com" <Jitendrakumar.[protected]@axisbank.com>
From: "Geeta Agre" <senior.[protected]@icicibank.com>
Date: 08/18/2009 01:40PM
Subject: RE:'ICICICARE=[protected]' Pathetic Service Continues.[protected]


Dear Mr Singh,
With reference to your below mail, we confirm that we had replied to you yesterday. The response is appended for your reference :
From: Geeta Agre (senior.[protected]@icicibank.com)
Date: Monday, August 17, 2009 07:34 PM
To: Jitendrakumar.[protected]@axisbank.com (Jitendrakumar.[protected]@axisbank.com)
Subject: RE:'ICICICARE=[protected]' Pathetic Service Continues.[protected]

Dear Mr Singh,
We wish to inform you that we have stopped the EMI facility as per our policy decision.
Further, we do not have any records of assurance given to you for converting the transaction into EMI. We will be unable to convert the transaction into EMI even if we consider this case as an exception because on converting the transaction the outstanding on the account will go over the available credit limit and it is not permitted by the system.
Thank you for writing to us.

Sincerely,

Geeta Agre

Manager - Service Quality
Corporate Office

-----Original Message-----
From: Jitendrakumar.[protected]@axisbank.com ( Jitendrakumar.[protected]@axisbank.com )
Date: Tuesday, August 18, 2009 10:29 AM
To: Geeta Agre ( senior.[protected]@icicibank.com )
Subject: RE: Pathetic ServiceContinues.[protected]
Dear Geeta,
Awaiting confirmation.


Thanks & Regards,
Jitendra Kumar Singh
Deputy Manager
Merchant Acquiring Operations
Eastern Zonal Office
D[protected]
M-[protected]

"TEAM is a group of people who may not be equal in Qualification, Experience or Talent but are equal in COMMITMENT."



-----"Geeta Agre" <senior.[protected]@ICICIBANK.COM> wrote: -----


To: "Jitendrakumar.[protected]@axisbank.com" <Jitendrakumar.[protected]@axisbank.com>
From: "Geeta Agre" <senior.[protected]@ICICIBANK.COM>
Date: 08/11/2009 03:48PM
Subject: RE:'ICICICARE=[protected]' Pathetic Service Continues.[protected]


Dear Mr Singh,

We acknowledge receipt of your e-mail of August 8, 2009 addressed to Ms Chanda Kochhar regarding your Credit Card 4629 XXXX XXXX 1006.

We are looking into your concern with regard to getting the transaction done on August 6, 2009 for Rs. 87, 000.00 converted into EMI and will revert to you on or before by August 17, 2009.
Sincerely,
Geeta Agre
Manager - Service Quality
Corporate Office
-----Original Message-----
From: Jitendrakumar.[protected]@axisbank.com ( Jitendrakumar.[protected]@axisbank.com )
Date: Saturday, August 08, 2009 01:13 PM
To: chanda.[protected]@icicibank.com ( chanda.[protected]@icicibank.com )
Cc: kamath.[protected]@icicibank.com ( kamath.[protected]@icicibank.com ); Head Service Quality ( [protected]@icicibank.com )
Subject: Pathetic Service Continues.[protected]
Dear Madam,
To continue on the below interactions, I have made the TAD payment on my card account and checked at least thrice that if I am going to do a high value transaction (Rs.80, 000/- plus) and wanted to convert the transaction into EMI. I was informed that the same can be done.
Today when I called your helpline number to convert the transaction into EMI, I was shocked to hear that you have stopped the EMI facility.
I am not in a position to pay the amount in one go.
You declined my previous request. Now if I don't get the resolution in my favour, I am not going to pay a single rupee.
You are harassing your honest customer's like anything by applying wrong means to earn money. I am not going to leave this matter at any cost until I get the resolution as per my requirement/convenience.
I have gone through lot of mental harassment due to your negligent service and I will approach authority to get the justice (if i fail to get the same from you).
Waiting for your favourable reply.

Thanks & Regards,
Jitendra Kumar Singh
Deputy Manager
Merchant Acquiring Operations
Eastern Zonal Office
D[protected]
M-[protected]

"TEAM is a group of people who may not be equal in Qualification, Experience or Talent but are equal in COMMITMENT."



-----Jitendrakumar Singh/DM/CCM/AXISBank wrote: -----


To: kamath.[protected]@icicibank.com
From: Jitendrakumar Singh/DM/CCM/AXISBank
Date: 07/18/2009 09:51AM
cc: "Head Service Quality" <[protected]@icicibank.com>, chanda.[protected]@icicibank.com
Subject: RE:'ICICICARE=[protected]' ICICI Bank Credit Card


Dear Sir,
I don't thing my mail is reaching to right person otherwise inspite of my several mail communication, the same response is being communicated to me.
Earlier I used to say to my friends that ICICI Bank is the best bank to Bank with (as per my previous interaction) but sorry to say my thinking has changed to "ICICI Bank is the worst Bank to Bank with".
They do not care for their honest customers.
ICICI Bank does not take into consideration the customer previous relationship/history before saying no to customers.
ICICI Bank uses malpractice to earn financial charges.
People responding to mails are robot/machine and not human being nither they go through the customer mail properly (which is justified if you go through all my interactions till now on this issue).

Lastly, I am not going to pay a singly paise extra (apart from the purchase amount) as you are unable to prove that you have delivered the last 2 months statements to me, which you have communicated in all your communication. This is my hard earned money which I am not going to waste at any cost.

Further, if any mishap happens to my Savings account you will be responsible for further consequences.

Don't reply to this mail if you have to communicate same thing. Reply only if you have anything else to communicate (POD of delivery of statement or reversal of interest charges for last 2 months) as it irritates me. If you reply the same thing again I am not going to pay anything even the purchase amount and will go legally and seek compensation.

Don't reply just for the shake of replying.

Thank you very much for all the services rendered in the past (before this interaction) and for this experience:

"ICICI Bank is the worst Bank to bank with."

Thanks & Regards,
Jitendra Kumar Singh
Deputy Manager
Merchant Acquiring Operations

"TEAM is a group of people who may not be equal in Qualification, Experience or Talent but are equal in COMMITMENT."



-----"Head Service Quality" <[protected]@icicibank.com> wrote: -----


To: "Jitendrakumar.[protected]@axisbank.com" <Jitendrakumar.[protected]@axisbank.com>
From: "Head Service Quality" <[protected]@icicibank.com>
Date: 07/16/2009 05:15PM
Subject: RE:'ICICICARE=[protected]' ICICI Bank Credit Card


Dear Mr. Singh,
We refer to your e-mail of July 14, 2009 regarding your credit card.
We have been regularly sending your credit card statements at your registered mailing address which is of Thane. We regret to provide the proof of deliveries as the statements are being sent through normal post.
Further, we have also sent the e-mail statements at e-mail id: jitendra.[protected]@rediffmail.com .
We regret to reverse the charges on your credit card account as requested.
The total amount due as on July 14, 2009 is Rs. 12, 633.49. We request you to make the payment by July 23, 2009 to avoid levy of further financial charges.
Non-payment of your credit card dues will effect your credibility for which we will not be responsible.
We request you to treat this as our final response in this regard.
In case you are not happy with the resolution, you may approach Banking Ombudsman Office of RBI. Details of the RBI's Ombudsman scheme can be accessed through our web site www.icicibank.com
Sincerely,

Anita Prakash
Office of Head Service Quality

I am holding a Demat account with ICICI Direct Today when I have tried to login into their trading site, my login was not allowed with the reason "Pursuant to our letter dated March 23, 2009 and earlier communication by us, regarding re-submission of your ICICI Direct Account Opening Forms (they have lost all the documents submitted by me at the time of opening the account, and hence I should provide them with the details) your account has been temporarily deactivated. Please contact the nearest ICICIdirect hub or Call Center for further assistance." but as per their request i had submitted the documents 10 days back to their representative.On enquiry with customer service(need to hold the phone atleast 15 ~ 30 mins) they say that my documents did'nt reach their mumbai branch . Hence they have deactivated my account. To put it simply, they are punishing me for their mistake. I request your intervention for justice and get these culprits punished.
*********For yout kind information this is secound time they are asking for this, earlier few years back they collected same documents stating that they lost these documents in mumbai floods...
regards
ravinder reddy s
[protected]

Dear Sir

I was holding ICICI bank Credit card having No [protected]. I had lost my card and i given compliant to Police and informed ICICI bank also within 12 hours.However, unfortunately somebody got that card and made use of that to the extent of Rs.70, 000. I have asked from bank to show me the chargeslip and also investigation report which they have carried out to find out the unauthorised use and I am sure signature on chargeslp will not match and inthat case Merchant should be responsible for that fradulent transaction. Inspite of sending 3 letters to Bank for above, bank has never replied to that and continued sending statement to me for dues and reported my name in CIBIL affecting my credibility. My point is how can merchant swipe the card of such huge amount without verify signature and identity if the person is buying Air conditioner by Credit card and not taking home delivery, this should create suspicious and he should carry out all such check where he can ensure that he is holder of credit card. Therefore, merchants are also liable if they have not checked the signature and identify the identity before authorising the transaction.Therefore, my request to bank is shown me all the chargeslip for which they are claiming the dues and investigation report which they have carried out after my compliant and same was done in true spirit and not just a mere formality, If after verify that it appears that signature was matching and Merchant has performed his duty and done all check before executing the transaction then what bank is claiming from me is correct, before that they should take out my name from CIBIL immediately and apologies to me for casuing harm to my creditability by putting my name in CIBIL.

I hope you will take action immediately and stop Banks misusing the CIBIL reportimg tool.

Thanking you
Hemant Chopra

Dear Sir,

I am Tarun Kumar Chakraborty, I am having an ICICI VISA Credit card using which I very often book a ticket but from yearsterday I am facing a problem in booking ticket that is my card pin is not being authenticated by ICICI bank and from today the option of ICICI PG through which I am supposed to pay for my ticket is missing.

Kindly help me.

Thanking You,
Yours Faithfully,

T. K. Chakraborty

Dear Sir/Madam,

I am holding a credit card ([protected]) with ICICI bank. I received a call from ICICI Bank customer care that an EMI scheme is applicable on my card till 31st of July, 2009 and I can avail that. I did a shopping on 28th July, 2009 and called customer care to change that amount to EMI option. The customer care executive told me the processing fee and EMI for six months and assured me that it will be converted. But after seeing my e statement and the monthly statement I received, that shopping amount was not converted to EMI. After calling the bank they are telling me that they are helpless and they have withdrawn the scheme on 28th itself and I will have to pay the whole amount. I approached the senior members of the bank but they all are forcing me to pay the whole amount and clearly stated that inspite of being their mistake they cannot do anything. I told them that I will be taking the help of consumer forum they were fine with that also. I dont know, highlighting the complaint on this site would help me or not, but if seriously this site is monitored by any authorized person I would humbly request to take an action against these types of frauds by the companies so that the should atleast value their customers. I have the record of people, (Meeta, Chetan, Usha Rani) involved in this case so if you require to follow-up I am always there.

These types of companies or banks feel that the customers cannot do anything and they can do whatever they want. Right now they are feeling that what exactly a single consumer can do against them and they will not be affected by this small incidence. Please suggest me what necessary actions can be taken against this fraud.

Thanks,

Pragya

Sir,


Subject: Did not receive ICICI Credit Card # [protected] settlement letter yet from the past 2 1/2 years from the ICICI Bank.

I am Srinivas s/o Mr. B.Padma Rao he had ICICI Credit Card # [protected]. My father got heart attack on August 30 th 2006 after he got discharged. ICICI Bank CC collection guy has come to our home for the payment. I spoke to him regarding the settlement of my father ICICI card settlement.

The executive name : P. Prabhkar Reddy asked me to pay rs: 2000 as the first installment for the ICICI card settlement. Which i did on 20 / 10 / 2006 and asked him to get the settlement letter to do the full and final settlement. He asked for 10 days time and called me and asked to come to the Credit Cards office at Saifabad Land Mark: Opposite Assembly.

I Srinivas went to the Credit Card office and spoke to the officer in charge regarding the settlement and committed settlement for 25, 000 rs. The officer asked me to make the payment at the ICICI bank below the office and asked to come with the receipts. I went to him after doing the payment of rs. 23, 000 on 02 / 11/ 2006 and with the receipt of rs.2000 which made earlier.

I explained our financial situation and also submitted the discharge summary of my father being admitted at the hospital for the heart stroke. And requested him to settle the case at the earliest as i dont my father to think and get another stroke. The officer committed to give the settlement letter and made me wait for the whole day and at the end of the day asked me to come tomorrow to collect the settlement letter as there is some delay from the head office to send the settlement letter. I trusted the officer and went back home hoping to get the settlement letter for my father ICICI bank credit card.

Next they made me wait in the lobby for hours together asking me to wait for 5 mins. This thing has gone for 2 months. The officer introduce me to one of the ICICI employee ( Kishore - phone # [protected] )regarding the settlement letter. He also asked me to come to the office everyday to collect the settlement letter and at the end of the day gives me a reason that they didnt heard back anything for the Head office. This continued for 3 months and one day he suggests me " To get the settlement letter if i pay him rs.6000 extra other than the rs. 25, 000 i paid. He will forward my request to the ICICI Head Office and get the settlement letter. So for one full year from 02 / 11 / 2006 to 02 / 12 / 2008 i have been doing circles around the office.


Later one day another executive ( Name : Vijay - Phone# [protected] ) comes home and ask to do the payment. I explained him what all has been going on from the past one year. He asked me to give a personal check for rs 2, 000 again. And said that he will talk to his officer about the settlement and will get the letter. After a week when i contact him about the status. He reported that they haven’t forward the letter for settlement and also the 25, 000 Rs they took it under payments.

He being the ICICI representative suggested me that not to pay a single rupee as they are not taking up my case seriously even after me paying the money and also explaining them about the financial status.

later another executive ( name: Shekar - Phone # [protected] ) contacted me and said that he would get the settlement letter. He informed that he would get me the settlement letter if i pay him 12, 000 rs. This time i asked for the settlement letter first. But he asked me for the payment first and promised to give me the settlement letter after i do the payment.

During this time i also got a call from the Chennai Office regarding the Credit Card Settlement. I spoke the lady and explained her what was going on and also conference the call with the executive Prabhaker Reddy. The lady heard the conversation between me and Prabhaker Reddy as she was on mute. After he hung up, She said that the call has been recorded and she will get back to me with some solution immediately. But so far no resolution from any of them.


So i have come across so many Officers and Executives to do a simple settlement. My Father has being HARASSED and THREATENED by the ICICI Bank employees. Now if he gets another attack because of the TORTURE given by the ICICI employees. I held responsible the ICICI Bank Chairman for this entire episode.


So I kindly request you to do the needful at the earliest possible.

Thank You,
Yours Truly,
Srinivas.
[protected].

I am an old customer of the ICICIBank, with a good credit rating.

a) On 12 Dec 08 ---- ICICI Bank linked my Credit Card No [protected] with an iMint Card no = [protected]. Contrary to the routine bank procedures - ICICI Bank NEVER transferred my reward points to the account for the next 6 months!!! I would like to understand the reason for this irregularity.

b) On repeated occassions - when I had tried to redeem my points -- the same had been delinked from my netbanking option ( without any intimation to me). I had to repeatedly get in touch with Customer Care to link the card back with my Customer Relationship No.

c) In mid June 09 -- once again I have tried to redeem my 2351 points online. Due to some online error - the transaction did not succeed on repeated attempts.

d) In the first week of Jul 09 -- I decided to redeem my points online, only to discover that the card had gone missing). The bank representatives were unable to tell me the reason for the delinking the card as they were completely clueless.

e) As I was following up, on 30 Jul 09 - I received a Customer Care representatives call stating that
(i) the concerned card has been cancelled on 16 June 09. & (ii) unless I redeem the points immediately - the same would be considered lapsed on 16 Jul 09!?!?!?!? I wonder why the Bank did not have the etiquette to keep me posted earlier.

f) Having escalated the matter to Customer Care, I STILL DONOT HAVE ANY ANSWERS on all the lapses made by the bank staff.
* WHY am I made to suffer for FAULTS made by the bank personnel? Instead of compensation for harassment - WHY am I being VICTIMISED?
* WHAT is the level of training imparted to a Customer Care Agent -- who seems to have always been clueless on the errors?
* WHY were my Credit Card No [protected] points not transferred to the i-MINT Card no. [protected] over a period of 6 months?
* WHAT action has been taken against staff who neglected their duties?
* WHAT audit breach measures have been taken against the department for failing their processes?

I would like the Bank to transfer the points to my iMint Card.

Thx & Rgrds
Jugnu M S Manhas

Have been a 16 year customer of ICICI and am ready to dump these incompetent folks. I have all sorts of accounts with them but the worst of the lot are ICICI Direct folks. They lost my account opening papers in a move (after the account has been open for the last 8 years) and sent me a letter to refurnish details again.

a. Why in the world would someone move papers from one storage to others after 8 years?
b. No copies are maintained? In the world of digitization, paper copies are maintained w/o backup?
c. How dumb of someone to inform that we have lost your identity and its our fault and we have no remorse on it. Wish it was a western nation and these folks would have danced the jingle then
d. Someone named Ashish from ICICI direct called and spoke about me "cooperating" to submit the docs which they had lost. Talk about humility and an apology. I told him to go hang himself off the nearest tree.

Then someone unwittingly decides to reset the charges on my account for ICICI Direct to double of what was agreed upon in writing. My relationship manager is so lost that it takes him 7 months to figure out what the issue is. Lo and behold the trades made in the interim result in a Rs 35, 000/- excess transaction charges. So instead of apologizing for the reset, they refuse to acknowledge their mistake and no refund is provided on the charges. Is this day light robbery or just shameful business practices ?

The most unprofessional and unfair business conduct I have encountered so far...