ICICI Bank Complaints & Reviews

ICICI SAFETY BONDS MARCH 2002 NO.5328 AND 5329 BON HOLDER NO.[protected] CERFT NO 279
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

I HOLD 2 SAFETY BONDS MARCH 2002 DUE 23.04.2009. I WAS EARLIER RESIDING IN THE ADDRESS AL116 THIRD STREET ELEVENTH MAIN ANNANAGAR CHENNAI 600040.I NOW
RESIDE IN THE ADDRESS P GEETH SRIRAM HARIPRIYA HOMES. NEW NO 2A OLD NO 9A
7TH STREET KUMARAN COLONY VADAPALANI CHENNAI 600026.

I HAVE NOT RECEIVED THE INTEREST WARRANTS AS WELL AS REDEMPTION PAYMENT TILL DATE DESPITE LODGING A COMPLAINT REQUEST VERIFICATION AND IMMDEIATE REDRESSAL AND COMMUNICATION TO MY CURRENT ADDRESS MENTIONED

THANKS AND REGARDS

Dear sirs,

I am an SB account holder with ICICI Bank Limited at Faridabad bearing account no.[protected].

On the 17th & 18th August, three transactions of Funds Transfers have taken place from my account to the tune of Rs.1,25,000/- (Rupees One Lac Twenty Five Thousand Only), and the same was brought to my notice by the RCU Department of ICICI Bank Limited. I confirmed that these transactions have not been carried out by me, and I had received a Service Complaint No. SR[protected] dated 20th August, 2009. Though I have been confirmed that the amount has not been paid to the party to whom the same was transferred, I have not been credited back the amount till date. I am not getting fruitful response to my calls and personal visit to the Bank.

Hence, I would request you to kindly intervene in the matter and organize return of the money to my account at the earliest.

Regards

S. VENKATESAN
A-108, Brotherhood Apartments
H-Block, Near Mamta Modern School
Vikas Puri
New Delhi-110 018.
Mobile : [protected]

Dear,
Sir /Madam,


Subject: Did not get a confirmation or a letter to my residence address of the ICICI CC # 9006 Settlement Letter. Collections Department has promised to give the settlement letter for ICICI CC # 4477 XXXX XXXX 9006 within a week time after i make the payment of the settlement amount of rs 8000/- in 1 shot.


I am Srinivas Rao Bhandari holding a ICICI Bank CC # [protected] since 2006 to till date. I was not able to make the payment since last three months. I have lost my job and i am not able to make the payment since then. As such my card has gone to the collection department guys and i have been contact with many people. I have sent an sms ro ARP to 5676766 to convert my outstanding amount on my card to EMI so that it would be easier for to pay it once i get my new job. After which i have been contacted by NEHA SINGH and LATHA ( Phone: +[protected], from the JVL towers 2nd or 3 rd floor) on 27 /08/2009 for the conversion of EMI. She have asked to make the minimum payment 4,350/- so that the outstanding amount can be converted to EMI. As said by her i gave a cheque of rs 4,350 dated 28/08//2009 and requested her to hounoured the cheque on 03/09/2009 as i will be getting money on 2 nd september and will deposit the amount in the ICICI savings account so that the cheque can be passed. I have given the cheque to the ICICI Collection Executive C.H. RAJU ( Phone # [protected] ) from G.R.A Agency working for ICICI Bank gave me the receipt # 8514761.

But they have hounoured the cheque before in hand on 30/08/[protected] CHEQUE RETURN Rs. 4,350.00(DR) and also got charged for Returned Cheque Payment Fees Rs. 250.00(DR) 30/08/2009.

Later again i was contacted by LATHA ( Phone: +[protected], from the JVL towers 2nd or 3 rd floor) on 21/09/2009 for the settlement of the card and during this process for a month i asked them LATHA and the collection executive C.H. RAJU to settle my ICICI bank CC 9006 for FINAL SETTLEMENT i wanted to close it immediately with the bank balance which had with me. I asked for a settlement of 5000 rs/-. But they said that they will send the request for settlement to the head office to get the aaproval. One day i was contacted back by LATHA stating that the ICICI CC # 9006 got settled for 8000/- rs and asked me to make the payment immediately before 25 SEP 2009 as Dassera Holiday is on 28 SEP 2009 and banks will be on Holiday and it will be delayed to get the Settlement later.

As i mentioned earlier that i have lost my job i did not had money in hand at that time and also i dont have friends or relatives who can lend me money, So i contacted my SBI CC customer care and asked for the VISA money BALANCE TRANSFER to my ICICI CC # [protected] for 8000/- rs.
Which got created on 23/09/2009 74617949266019000102035 SBI CARD PAYMENT SYSTEM Rs. 8,000.00(CR). Well in hand before the due date 25 SEP 2009 i was asked to make the payment by ICICI collections exceutive LATHA. As stated by Latha and CH. Raju they have stated that once the amount is received i will get a reference number that the ICICI card is settled and also will get a letter to my residence.

So from 23 rd SEP 2009 its been 12 days and 9 working days, Still i did not get any response or reference number or the settlement letter from the ICICI Bank.

Also i was contacted by YUVARAJ from Chennai phone # [protected] about the ICICI # 9006 for the EMI conversion and was asked to make the minimum amount to pay rs 8000/-. When he contact me again i informed that the payment was done and asked to call me back once the EMI conversion is done. The next day he calls me and stated that the EMI conversion cannot be done. The next day i got a call from another lady and asked to pay another 720 rs so that the amount can be converted to EMI.

I informed both that the ICICI CC # 9006 is getting settled by LATHA, NEHA SINGH and CH RAJU.


During this process on OCT 1st 2009 i happened to go to ICICI bank at JVL towers and spoke to one of the Area Manager to check if there are any trials of settlement on my ICICI CC # 9006. He showed me that there are no trails what so ever.

So since last week i was trying to get in touch with your ICICI CC collection executive CH. RAJU as he was following up the process. He was not taking my calls not even responding to my SMS. The next when i got him on phone # he said that the person whom he was following up my CC settlement she was on leave. I asked for her name and number, CH. RAJU give me her name: L. SOUMYA and her # [protected] which was not working as it was saying that the vodafone number you are trying is unavailable. When i told him that the number is not working he asked me to contact her on Monday as she is on leave, She might have switched it off. Also mentioned that even i facing problem with my phone and asked to try on monday. When tried to contact her on Monday same message. Tried calling your bank executive CH RAJU didnt pick the phone. He sent me a SMS stating not to call him and will get me contact by the person who was following up on the ICICI CC # 9006 Final Settlement. He said that i will be contacted by L. SOUMYA as she was taking care of the issue.

Today i got a call from DIVYA RAJ [protected] from the JVL towers OPP Assembly, She stated that the ICICI CC # has been settled for 8000/- rs and they are waiting for the payments to get updated and as such its getting late. She said that within 5 days from today 5 OCT 2009 i will be getting the Final Settlement Letter to my residence or i can come to the ICICI Collections Office at JVL towers Opp Assembly to collect. IF i dont receive the letter she asked me to call her on the same number # [protected] and then come and collect it from her.

Today again i got a call from YUVARAJ from Chennai phone # [protected] about the ICICI # 9006, When i asked him why the EMI conversion is not done for the card. He mentioned that the card is settlement status and gave me a reference number # [protected] and its been handled by RAJESH VEMULA and MEHUL HARIA.


Here i am not sure you guys are playing with me and fooling around with me, when i asked for the settlement of my card after making the payment of 8000/- rs through balance transfer.


So i kindly and humble request ICICI bank to settle my issue and give me my Final Settlement letter for 8000 /- rs which has payed on 23/09/2009 74617949266019000102035 SBI CARD PAYMENT SYSTEM Rs. 8,000.00(CR).

Kindly request you to resolve my case ASAP. So that i can concentrate on start applying for jobs so that i can earn money from my living.


Thanking You,



Your's Truly,

Srinivas Rao Bhandari ( [protected] )

I have not yet received the provisional income tax certificate for the assessment year[protected].
Request to send it urgently.

iam yellanki maheswararao frm hyderabad andhra pradesh. i had icici credit card since 2006. iam a regular paid customer to icici. these days i have not paid two months due. now i would ready to pay the amount to the bank. but the icici bank will not hear my words and without concent they collect the money from my salary account which is with them. for this i will try to contact somany times in hyderabad and mumbai to talk to officers of icici. but i cant get. this fraudelent icici bank is doing this way to harrass the customers pl dont open account with icici any time. its a fraudelent practices these days to collect money even regular customers like me. once again pl dont take any transactions with icici.

y maheswararao
ph no
[protected]
hyderabad

I was working with Icici bank ltd. Bikaner branch (offroll) (on roll company name; Team HR Services Limited (better known under the brand name team4u) ), I have resigned the company on 28.2.09. I have Till now I don’t have My PF Account no. Kindly let me know the status of my PF account.
Details as follows ;
FULL NAME : Aditya Naryan vyas
DATE OF JOINING :01. OCT 2006
DATE OF LEAVING:28 FEB 2009
team4u EMP ID : 42500
DESI. & DEPT, : CPA, Rural Housing & FAG, Farm Equipment RMAG, ICICI BANK LTD Bikaner

Hi,

I had open one bank account with ICICI Bank, Indore Br (A/c[protected] years before.

I got promise from executive that you do not need to maintain the minimum balance. I have used it up-to 2 years back.

Since last 2 years this account was un-operative and I have not done any transaction from this account and even I have not received any communication since last one year.

Today...

Dear Support Team,

Due to the mistkae in my ICICI credit card statement initilally I have not made the payment . i have raised lot of complints to the customer care and over a period of time the have not replied properly. finaly I have visited the support team of ICICI credit card section and calculated the final value and the same payment has made through my bank cheque. During this time they are filed my name in CBIL. I have received no due certificate frm them on their letter head after made this payment. Due to this I am unable to apply for any loans. kindly remove the name from the daatbase

Awaiting for your reply

DEAR SIR,
MY MAIN COMPLAINT IS FOR THE MISUSE OF THE CHEQUE FRAUDANTLY FOR ISSUING POLICY WITHOUT MY SIGNATURE AND CONCENT. I REQUESTING/COMPLAINING THIS MATTER SINCE 26TH NOV 2008 SOME OF THE DETAILS OF MAILS ARE AS FOLLOW:

This is related to my HOME Loan A/c No.LBNOD[protected], cheque no.124566 is debited as “I Lombard” for Rs.3256/- on 26/11/2008 from my S/B A/C No.[protected], pls clrfy for which policy ? as I hv signd lomabrd policy app. Form for the purpose to cover my H/L loan amount and the same is debited from my HOME LOAN disbbursment., this cheque is issued for disbursment of my home loan account no.LBNOD[protected] at NOIDA Home Finance to Mr. HARIOM MISHRA (RO).The Serial Nos of Chqs given to Mr. Hariom are[protected] as demanded at the time of disbursement for the purpose of security PDC’s

FROM THIS DATE AND TILL DATE I M GETTING THE FOLLOWING REPLY:

With reference to your mail, we wish to inform you that your request has been forwarded to the concerned department and we will revert to you at the earliest.
For any further assistance, please feel free to write to us.
Assuring you of our best services.

Regards,

Sadik Ali
Customer Support Team

IN BETWEEN I HV MAILED SEVERAL TIME AND EVEN ASKED FOR CONSUMER COURT THROUGH MY LEGAL LAYER BUT I THINK THEY DON'T HAVE ANY FEAR OF THE LAW.

PLS LOOK INTO THE MATTER AND HELP ME NOT FOR RS.4000/- BUT FOR THE CHEATING THEY HAVE MADE WITH ME AND MAY BE DONE BY ANYBODY IN FUTURE.

rgds

RAVINDER SAXENA
M-[protected]

Dear Sir,
in year 2007 i fill the utility bill service form with my crdit card but the executive change the form & reenter other bills in this service & bank without my confirmation activate the same.due to this they transact one bill amountof rs 3400 from my credit card when made complaint to bank they not taken any action & each time they forward the mail to me in which they comment my phone no. not reachable.After a long follow up when i stop the payment of credit card bank taken no action & when amount become above 15 k they withdraw the amount from my salary account of same account.Tried many times for settle the matter but they not want to do so.
Even they added my name in the defaulter list due to which my personnal & home loan requests are cancelled & i lost the oppertunity to avail the home.
These type of banks only enjoying the indian system as there is no hard rule or awarwness & a simple service person helpless against the system they made.These are the banks which are failed in foriegn countries but in india they become no. one because they target the simple & helpless service man who always obey & fear with law.

Do the help if any possibility.

Dear sir/Madam,

This is in regards to the ICICI Bank fraud. I have a S/f A/c with ICICI bank and unfortunately a Credit card too, When I checked my balance some months ago I found that ICICI Credit card department has debited my A/c by Rs. 11009, toward my credit card settlement which was supposed to be Rs.2500. Without my prior Permission. It seems to me that due to the recession ICICI is taking peoples hard earn money to show the profits. They are just disobeying RBI guidelines.

The reason I have requested ICICI to close my Credit Card as I was not satisfied with the services of ICICI. As in the past I called to ICICI Cus Care and talked to Ms. Rashmi as per her request I had paid Rs 2500 (Rs 2000 Bill + 500/ Late payment fees) to make my balance nill. Instead of paying full amount and several complaint (eg: Complaint Number :[protected] every month ICICI is putting Rs 500/- for late payment. I don’t understand which kind of late payment was that. This is a kind of fraud now a days Credit card companies are doing to survive, is this is the right way ?

I did complaint regarding this to customer care then it has been told to me to pay Rs 250/- to close the account, though Rs 250 /- should not be charged from me as there was no fault of mine then also I thought I will pay out this and will think that this was the fee I had paid to ICICI to give me settlement letter, but I was wrong ICICI intention was not this I I had paid the amount of Rs 250/- also with the application to Bank manager ICICI GK-1 Delhi. Then I asked cust care executive to let me know the status of Rs 250/- .

Now they were saying to pay again a 2500 for full and Final settlement. I had no issues pay it again as I have initiated the settlement from my side. Next thing shocked me when I came to know that ICICI had debited my s/f a/c by Rs11009/- without my prior permission and intimation. I don’t know what kind of banking is this and what kind of executive they have. This was the mistake of the customer care executive as he misunderstood my intention over phone, towards the status of Rs.250/- but then also I didn’t understand why they have debited Rs11009/- toward which charges. After that I called to customer care and asked for the explanation they didn’t responded and rudely told me that they can’t do anything in this matter.

I just wanted to know how can a bank debit their customers account and who gives then this kind of authority that they can simply trouble their customer, banks are here to provide the services not to trouble people,

Sir, I am looking for the justice, I hope you could help me.

Kind Regards,
Akash Bartaria
Mobile Number- +91-[protected]


Please find below the mail trail :



Order wise mail trail :
1.
Branch Id : 0029
To,
Bank Manager
ICICI Bank

Sub : Making my credit card Balance NIL (credit card no : *************1006 ).

Dear Sir,
As I have already paid my last payment of Rs. 2000 + Rs 500 ( Late payment charge ) = Rs.2500 and after that it was promised, to make my credit card balance NIL ( Rs. 0) by some of you payment collector ( Ms. Rashmi ) , but till date it is not cleared. And above all you are charging extra late payment fees of Rs. 500 continuously from past 6-7 months I suppose, despite of my complaint several times ( eg: Complaint Number :[protected]. I am again paying the sum of Rs. 250 as per the request made by ICICI payment collector executives, so that they will make my balance NIL.Hoping that it will be fruitful to pay this extra money, to make my balance clear.

Best Regards
Akash Bartaria

(1)
Mr. Barthria
As per SR81958040, we request you to kindly contact Sanchita on Mobile Number [protected] for settlement of dues on credit card account 4477 XXXX XXXX 1006.
Sincerely,
VENKATNATHAN
Account Manager
ICICI Bank Limited
(2)
Dear Mr. Barthria,
We have initiated a request for the settlement of dues on your credit card on priority with the Service Reference number SR92121673. We will revert to you with the status by January 09, 2009.
Sincerely,
MADHAVI VINJAMURI
Account Manager
ICICI Bank Limited
(3)
Dear Mr. Barthria,
As per the confirmation from collections, the settlement was offered for an amount of Rs. 2250 in 1 installment to settle your credit card account. As the settlement was not accepted we request you to kindly check and confirm if you wish to go for settlement.
The settlement on the credit card is totally under the perview of collection department and we are not unauthorized for settlement.

Sincerely
Gauri Pewekar
Customer Service Executive
ICICI Bank Limited

(4)
I have already confirmed that i want the settlement many times..i was only asking for the status of rs. 250 tht i have paid earlier with the application to Bank manager ICICI GK-1 Delhi.
Settlement is what i intiated , i have already confirmed on phone...its the mistake of your collection department who misunderstood my statement,....
Now you have deducted 11009 rs. w/o my prior permission from my BAnk Account...
HOW CAN YOU DO THIS ???
If i am already agree with 2500 settlemet how can u be so careless to confirm and ask before the direct deduction from my Bank acocunt...Kindly explain...??
This is the case against bank maager of GK-1 delhi, that how can you people deduct any sort of amount without my permission....
Then whats the use of security. Any one can come and deduct from my bank account.
I am again requesting credited the amount of rs 11009 in my bank account again and as i have stated many times, m ready for settlement at any time..and deduct 2500 instead of 11009....
Otherwise i have to complaint for this fraud ??
Akash Bartaria
(5)
Branch Id : 0029
Dear Sir,
Pls let know how can u deduct Rs. 11,009 dated on 02 28/03/2009 without my permission. I havnt received not a single prior intimation that 11009 will be deducted from my account for my credit card....
Pls explain....how can you people touch or deduct any amount without prior my permission ?????
Regards
Akash Bartaria
Mobile Number- +91-[protected]

Sir,
In past I have two times mail to change my postal address because my working address was change. So I am unable to get Credit card bill statement.
So please send my credit card statement tomy residence address which is given below.

Mr. Mahendrasinh M. Raj
"Shivam", 54-Gayatrinagar Society,
B/h Jain Temple, Nana Bazar,
Vallabh Vidyanagar-388120
Dist.: Anand, Gujarat, India.

Once again I request you to coorect my address as above.
MMRAJ

I have taken ICICI Titanium Credit Card in the Month of March'09. After activation of my card, i had received a call from credit card team for ICICI bank lombard Health Insurance. I straight way rejected their proposal & clearly informed that i do not want to take any health insurance policy. Again they called up & asked for taking health insurance & also informed that if you do not want to take insurance then its ok but first you have to agree to take insurance of ICICI Lombard then you have to cancel it. They were not going to charge anything for cancelling the policy but you have to through this procedure to convert primary card holder to permant card holder and explain some funda.
Once i agreed, i had received a call from ICICI Lombard to take health insurance. I agreed to take the same. And then immediate, i had received the call from Credit card custormer care & as discussed with them, i have asked to cancel my health insurance. The whole process has done over phone within 15 minutes of span. After that Credit card custormer care informed that the EMI of helath insurance would be appear on your statement for 3 months & you do not have to pay any EMI. After 3 months this EMI would not shown & your account would be cleared....
But as on date after 7 months, still EMI is appearing on my out standing statement & since i am not clearing the payment as asked by custormer care so its interest, late payment charges etc.. been added to my out standing due...Today the outstanding total amount is Rs 4827 which is incresing day by day..
I have registered the complaint on ICICI web site but i am not getting any proper answer..
Pl take up the matter with ICICI Credit Card division.
For any further details, pl contact [protected].

Thanks & regards,
Vibhav Dekhtawala.

Sir,

On dt. 22.06.2009 I gone to MGB, Coimbatore for Shopping. and Gave Advance for a Sum of Rs. 500/- through my Debit Card issued by Union Bank of India, after that due to some misunderstanding i asked MGB peoples to refund the amont back and the MGB peoples done reverse transaction for my Card. as Void Sale. then the deducted amount should credit to my Account. but till today it has not credited to My Account. For this regards i Contacted The Branch Manager of My Bank and he told that the amount deducted from your Account has not back to us, You please contact with ICICI Bank. After That i Contacted ICICI bank and The reply has came from their Corporate Office at Hyderabad as we are unable to find the transaction details about the Amount and we cant assist you more as you are not our Customer. and tried to push me to side by telling Contact to your Bank.

For Your Kind Information The MID No. is 50140005 and i have attached the Scan Copy of Card Slips here with.

Therefore i am requesting you that Please help me to get my Amount Rs. 500/- Back with a penalty of worst Service.

Thanks & Regards

Dillip Kumar Dash
[protected]

Dear Sir,

I had transferred 5650 rupees from my citibank account [protected] to another person's ICICI bank account number[protected]. The UTR number is CITIN[protected] on 24 Aug 2009. However, it has not been updated in ICICI bank account till 30 Sep 2009.

Similarly, another transaction of the amount 5650 on 24 Sep 2009 has also not been updated in ICICI bank with UTR number CITIN[protected].

Can you please help me out to resolve this issue?

Thanks,
Vinod Kumar Gupta

Hi



I have been an icici customer for over 3 years, I have 2 savings accounts,1 salary account ,2 loans and one credit card with a cash in select advance on it.

I was unable to pay 3 consecutive emi’s of my cash in select account no.[protected] due to some financial problems however I still continued to pay my credit cards and my other loans on time without any default , I understand that I was supposed to pay my cash in select emi’s also because of which the bank leaned the following of my accounts

1.salary account no.[protected]

2.savings account no.[protected]

First of all the bank leaned my account without any prior info I did not receive any letter nor any phone calls so I called the call center no. and they said that if I pay my due emi’s along with the late payment and finance charges the lean from my account will be removed so as per their commitment I paid rs.4000 cash and I gave a debit note of rs.11474 to clear of the pending emi’s and get my account back in order ,I was promised by the call center staff that after I pay all the pending dues and get my account back in order my accounts will be released in 3 working days but its been a month now and I am unable to use my accounts and now the bank is forcing me to preclose the cash in select loan which I m financially incapable of right now however I have paid all the pending emi’s and I m looking to pay all the remaining emi’s on time but no one is helping me.



If you check your database I have two loan accounts with icici bank which are as follows

1.LPDEL[protected] – 48 EMIS out of which 44 are timely paid 4 remaining

2.LPDEL[protected] – 36 EMIS out of which 26 are timely paid 10 remaining



Even with customer’s who pay their due’s in time the bank is behaving in this way does not seem like no.1 bank which you guys claim to be



Kindly get back to me as soon as possible so I can discuss my grievance and agree on a solution with mutual understanding



Thanks and Regards



Lalit Kumar Jha

i have a icici savig a/c with debit card, that was lost on 27/09/2009.when i reported about lost of card to coustmer care, then i come to know that someone has missuse it. i have lost about 24000/-.can you tell me what should i do now? i have already file FIR in Police Station. My A/c No.[protected]


Thanking You
Ajay Rana
[protected]
[protected]

I have taken a home loan of Rs 8.5 lakhs from ICICI bank in Aug08 and want to get it pre closed due to very high intrest as compared to other Nationalised banks. ICICI is charging 11.25% whereas SBI is charging 8% only.
When I approached the bank for a preclosure they have asked me for a preclosure charges of 2.25% on the preclosure amount. As per the guidelines of the RBI which was clearly mentioning that the banks cannot charge...

I am Somasundaram using ICICI Credit card for more than 3 years.I have been offered EMI for the transactions i made.I have converted a transaction done on july also. Keeping that in mind I swiped for amount of 24, 000, But when i asked for conversion, they are saying EMI option is not available.They also said that this was due to a corporate change. For junk things the icici will send mails, i want to know why they didnt send mail to me regarding this change. We cannot call the customer care now and then to get updates. I have to look out for money now.

Thanks,
A.Somasundaram.

I am Principal of a Pharmacy college.All of a sudden one day one representative of ICICI credit bank met me in the college and forced me to have the credit card in the year 2006. He collected all the documents and one day I received the credit card for a meager credit amount of Rs 13000 . After few days I was contacted by phone by someone for ICICI lombard insurance. I was told that around 6000 will be detected for this from the credit card. I agreed for this. But till today I have never received the insurance card. But regularly I am getting call from ICICI credit card call center to pay 14000 as on today. Regarding this I made a complaint to customer care last year( With great difficulty I could reach a person for complaint, since no one used to respond properly) I was given a complaint number and told they will get back to me within a week.But it never happened. Till today i am continuously troubled by those people now and then. They all speak without any decency and it gives me lot of mental torture as Iam a professor having tight schedules. Look in to the matter at the earliest.