ICICI Bank Complaints & Reviews

As there were Transaction Disputes of Rs. 2000/- to my Credit Card Account (No.-[protected]) which had never been resolved by the Concerned Dept. of ICICI Bank, I had also tried to send the related documents as proof but ICICI bank rejected the same just saying that the dispute period was over and hence the matter remains closed.
Now that of the Disputed Amount of Rs.[protected]/-, I had already paid Rs. 6434/- on 24-April-2009, my ICICI Credit Card Account has not been closed despite my request.
When I again enquired about the same through their Dispute Settlement Branch (ICICI Bank, Sector-8, Rohini, New Delhi), they say they are helpless.
ICICI Bank employees of that Rohini branch also confirmed that ICICI Bank always had the motive of Ruining the credit history of Innocent Customers.
Please look into this issue as ICICI Bank doesn't respond to calls or mails through Customer Care too.

Even i have the sufficient fund in my account the bank as returned the cheque.

Sir/Madam. This incident happened with me on 13th oct at my home town - agra.I was to receive a personalised chequebook from icici bank. When your delivery boy mr.mirza jamal ahmed came to deliver the same, he refused to accept my defence identity card as a valid proof of identity and asked for pan card / dl/ ration card instead.It was indeed rediculous! I tried to explain him that a defence i card is rather more authentic than any of the others, which may easily be forged. He did not agree and added that "as per conditions quoted by icici bank, a defence i card is valid only within the defence campus and since i was on leave it had no value". Upon this, i spoke to your AOM (agra) mr sharma. I was amazed to learn that this ignorant gentleman holding the portfolio of an AOM, agreed to what mr jamal said and further suggested that if i would give him a photostate of my i card in question, he would give me the cheque book. I told him that i was bound by law not to give such a photocopy and that i did not have any other proof, as asked for, at that point of time. An arogant mr sharma would just not listen!! Helpless, i had to search for pan card and after about an hour's search and humiliation i could finally get hands on my chequebook. When i took the issue up with the branch operations manager at icici sanjay place agra, he appologised and said that there were no such instructions issued by the bank. Request,educate your staff to prevent sufferings to customers!!

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I recharged through ICICI Bank netbanking this morning for my Reliance & Airtel prepaid mobiles.....still now theres no update....please tell me what to do??



ICICI Bank
Name: ArijitGoon
Account Number :[protected]
Branch Name : 6239

Transaction ID: SB5798333 BIL/[protected]/0524/[protected]/[protected] Rs. 100 (Reliance prepaid recharge...phone number: [protected])

Transaction ID: SB5799634 BIL/[protected]/0117/[protected]/[protected] Rs. 100 (Airtel prepaid recharge...phone number: [protected])

On Aug 25th I used Indian Overseas Bank ATM, (Radhanagar Branch Chennai) to withdraw 800Rs using my ICICI debit card. There was a small delay in taking the money from the ATM. The ATM machine took back the money that I dispensed. I thought the money would be returned to my account automatically.

I registered a complaint with ICICI bank customer care on Aug 26th (Complaint Number SR[protected]. The phone banking officer informed me that I do not have to inform this to IOB bank. ICICI bank will follow up with IOB and return my money in my account. The number of days to resolve this he said was 12 days. So I waited for the 12 days and subsequently did not check the credit of the money until 1 month.

When I called up the Customer Care on October 15 or so, the bank people say that the transaction was SUCCESSFUL.

When I have not received MY Money how can the transaction be successful. After repeated shouting with ICICI people, there is NO positive response from them. They keep on saying the same stupid words that your transaction is successful !!!

I'm demanding my Money back, there is no one to hear my complaint from the bank. How can a bank ATM take back the money and NOT return it back to a account. How can IOB bank ATM cannot document what is returned back to the ATM !!

I have done a transaction in my ICICI NRE Bank A/c no[protected] to SBH Account number Rs.16500/-dated 06/10/2009 through NEFT with following manners.

Beneficiary Name: Raghavendra Chary
Beneficiary's account number: [protected]
IFSC Code : SBHY0020921

Transaction Value Date: 06/10/2009
RBI Reference number: RBI[protected]
Amount: Rs.16500

ICICI Bank RESPONSE IS We find your fund transfer through NEFT is successful.And they gave me RBI transaction reference.

SBH BANK RESPONSE IS We have not yet received the fund. And we have no idea to track the transaction using the RBI reference number.

How can i contact RBI using this reference. Any one can help me to track the transaction using this reference number.

since transaction to till today the beneficiary didnt receive amount
I am not understanding that it is passed around 15 days
and how more time banks will take to sort out this problem.
I am very sad this type of banking.

I request you to please help me on this issue

Dear Sir



Requestfully I beg to say that I have 100 scrip of Arora Fibers and 100 scrip of Rubfila International ltd. Now I want sell this scrip but I did not sell please sell my scrip and solve my problem.



Thank you

Jai shree

Demat a/c no.[protected]

Treading a/c no.-[protected]

Mo. [protected]

I availed the cash loan of Rs. 248000/- on 28/10/07 thru' Card # [protected].

I paid 21 instalments. The O/s amount after 21st instalment was Rs. 160762.58.
A pre closure fee of 3% on O/s amount was mentioned to me while availing the loan.
Thus, I should have paid Rs. 168742 ( 3% on 160742, 1.5% for a months' interest).
But, the bank demanded from me to pay Rs. 171160/- asking me to pay the 22nd instalment + one month's interest and 3% pre closure fee.

I have paid Rs. 171160/- as per their demand. But I think they have charged Rs. 2418/- in excess.


Please do let me know if you could help me.

I can furnish additional details if you so desire / require.

I have already given the details to Jago Grahak Jago vide their ref. no. 196549.

Regards,

Dr. Jayshree Shukla

Hello Mam/ Sir,
This is in reference to the payment done from ICICI bank website, for the Prepaid Reliance gsm Mobile Recharge on 20 Oct 2009 of 100.00 Rs.

But till now netiher the recharge is done nor I received any message.

Here is the Payment details:

Payment Id [protected]

Amount (Rs) INR 100.00
Date of Payment 20 Oct 2009
Debit Account[protected]
Payment Status Success
Payment Remarks 1108

Looking forward for the positive response asap.

Thanking You.
Regards,
Deep Banerjee

Respected Sir,
I am a credit card account holder of ICICI and my credit card number is [protected], since few months back the bank has stopped to send my physical credit card bill statements to me, all of sudden now the bank has stopped to send my bill amount and the due dates on my mobile. This is embrassing me alot, with informing me they have stopped all the things. For a customer this is very embrassing thing without knowing the bill amount and the due date how can a customer can submit his outstanding amount in due date. As I have seen my E generated statement it is showing the late fee amount and intrest on non paying amont etc... I dont want to pay that all amount as I am not in fault. This is totally the banks fault that without informing me they have stopped to send my physical statements as well as the moble prompts. Now I want to settledown this issue as early as possible and i am not going to pay any amount untill this issue settles.

Thanking You,


Your's Faithfully

K Ashok Kumar

I had deposited a cheque in ICICI Bank Branch on the 5th of October 09. However, the same is not credited to my account even as of 20th Oct 09.

The bank does claim that for any outstation cheque to get realised it takes maximum 7-10 working days but the same if way past. My festive season has gone waiting for this cheque worth Rs 49990/- issued to my by the Income tax department.

Request help

Sir,

I had a Fixed Deposit of Rs. 50000.00 in ICICI Bank Bund Garden Branch Pune which was opened on[protected]FDR A/C No.[protected] having Maturity value of Rs. 55859.00 on maturity date[protected]. On[protected] when I approached the bank for taking out the maturity value, the bank official told me that I can not withdraw full amount as the FDR is linked with the locker which I possess in ICICI Bank Bund Garden Pune. While opening the FDR, it was not told to me that FDR is linked with the Locker. I am regularly paying the locker rent separately.

However on the suggestion of Bank personnel, I gave given my instruction to Bank for issue of FDR of Rs. 10000/- for a period of 5 years and credit the balance amount of maturity proceeds (Rs 44859/-) to be creditin my SB A/c[protected].

Sir my complaint is : Though 9 days have passed, the bank has not taken any action ed to issue fresh Fixed Deposit and credit the balance money to my SB A/C.

I tried vto contact the customer support many times but their automatic voice system putting me one person to second, second person to third and so on. I could not get any fruitful result. Please help me.

Sir,
My dmat account No.[protected] is with your bank and my login ID is VENKALXJ. I had forgotten my password and I have been requesting for providing the same to me for past 3 months. Whenever I approach your executive on phone, the answer is the pin mailer was sent thru first flight couriers. But I have not received a single cover from the said couriers. Due to improper/inefficent service of a courier, I am unable to operate my account for the past 3 months. As such, I request you to initiate immediate remidial action not only to provide my password urgently duly ensuring proper delivery to my correct address but also to check up with your couriers.
Thanking you,

Yours sincerely,
P.VENKATESWAR.

Hi ,
I was Holding a credit card with ICICI bank . I have paid all the outstanding and i have blocked my card since it was lost . But unfortunately ICICI has closed my Credit card account as WRITTEN OFF status and not with CLOSED status . This is impacting my CIBIL Report since it is having a WRITTEN OFF status (with 0 rs outstanding) .

I request ICICI bank to change the credit card closure status from WRITE OFF...

I am having ICICI saving account no. [protected] & also having credit card no. [protected]. Due to outsatnding balance of my credit card bank has wihheld my saving account. My credit card outsanding balance as per credit card statement dt. 27.09.2009 is Rs.8856.40 and due date was 15.10.2009. Therefore immeidatly I deposited cheque no. 67588 dt. 03.10.2009 of Rs. 8856.40, in responce to the same bank has communicated me through e mail 1) dt. 08.10.2009 that, " We inform you that according to our records we have received the cheque payment of Rs.8856.40 with cheque number 657588 on October 08,2009. Once the chqeue is cleared your savings bank account will be unblocked in 3 working days". 2) Further, bank through e mail dt. 09.10.2009 informed that,
"We have received your cheque (cheque number 657588 ) of Rs. 8856.4 on[protected] for payment towards your ICICI Bank Credit Card account 5176 XXXX XXXX 8003" . 3) In this context, further bank says that, "We regret to inform you that your cheque 657588 for Rs. 8856.4 towards payment of your dues on your ICICI Bank Credit Card no 5176 XXXX XXXX 8003 has been returned by your bank. We request you to arrange fresh payments immediately" .4) Bank has also infomred that, as on We inform you that the cheque payment of Rs. 8856.40 with cheque number 657588 was returned stating insufficient funds in your savings bank account. 5) Bank vide emial dt. 12.10.2009 informed that, We request you to make the complete payment to unblock the savings bank account. The total outstanding balance on your credit card is Rs. 9,132.15 as on October 12,2009. However, I received the credit card statment dt 27.09.2009 wherein due balance is only Rs. 8856.40 and due date is 15.10.2009. i had paid the total due amt as per credit card statment and before due date and when my saving balance having sufficient balance to clear the cheque of Rs. 8856.40.

My question is that, 1) without quoting any specific reason how can bank returned my cheque, when my saving account in question having sufficient balance as on 03.09.2009 to till date for cleared the cheque of Rs. 8856.40/-. 2) Bank once communicated for received of payment and then communicated returned of cheque without stating any valid reason 2) Whether bank can blocked my saving account for outstanding credit card payment 3) Inspite of issuing cheque of total outstanding amount due as per statement dt.how can bank withheld my saving account till date 27.09.2009 and before due date i.e. 15.10.2009, how can bank says not having suffcinet balance.

ISSUEING NUMERIOUS EMAILS AND CUSOTMER CARE CONTACT BANK HAS NOT YET FINALISE THE ISSUE CORRECTLY.

PLEASE ARRANGE TO PROVIDE NEW ATM CUM DEBIT CARD TO ME AT THE EARLIEST. THE DETAILS ARE GIVEN BELOW.
NAME: N.V.S.R.G.JAGANNADH
DESIGNATION: JR. ASST.,
DEPARTMENT: MARINE DEPARTMENT
EMPLOYEE NO.PEM017099
ORGANIZATION: VISAKHAPATNAM PORT TRUST
SAVINGS ACCOUNT NO.[protected],
BRANCH: DWARAKANAGAR MAIN
PLACE; VISAKHAPATNAM

I HOPE YOU CAN ARRANGE NEW ATM CUM DEBIT CARD WITHIN ONE WEEK

THANKING YOU

JAGAN

I HAVE NOT RECEIVED MONEY FROM ATM WHICH WAS DEPOSITED ON 9TH OCTOMBER,

Hi,

I've DP ID in my name " Sharad Menawat".

My account has been de-activated. When I login it states that I need to submit my all paer work once again before the account can be reactivated. The reason given is some KYC issue, clarification is my documents lost due to floods in Mumbai.

I'm in US close to 2 years and can't submit my documents to any ICICI branch.

Given that ICICI lost my personal data including PAN card which is very confidential in nature in itself with other personal information due to carelessness and short sighted planning to store such information, 1) in flood sensitive area, 2) very sensitive seismic zone in India.

Why should I be penalized for the mistakes of ICICI Direct by not allowing me to trade by blocking my working account? Is this right for a consumer of services of a Broker house? Is there any law that provides right to broker houses to penalise the consumer even when consumer is not at fault?

I request you to take this complaint and help me by directing ICICI Direct to unlock my online trading account unconditionally.

Thanking you.

Yours sincerely
Sharad Menawat
Resident of Bangalore
(Presently in USA)

Dear Sir,

I have not received One courier from ICICI Bank - Debit Card Division AWB No. [protected], Reference Number:[protected] through ExpressIT Courier. It's very urgent for me.

I have tried a lot of times in the following numbers several times in different time period.

Delhi Customer Support
Tel :[protected]/30672914/30672918/30672919

But no body is picking the phone.

Please call me back on [protected].

Thanks and Regards,

Ranjan Kumar Dass
Mob No. [protected]
Email Id: [protected]@yahoo.co.in
New Delhi

Accounts with ICICI are a nightmare, especially when they go dormant. One of mine went dormant, and I had to complete a round trip of 90 miles, produce passports and proof of address, and would you believe, make a statement of why I wanted the account reactivated - like I wasn't being reasonable in wanting access to my own money. The ICICI website reassuringly says something along the lines of "Your money in a dormant account will always be your property or if you die it will become part of your estate" ...maybe they get customers dying of old age waiting for accounts to be reactivated.

More worrying is the fact that ICICI gave me no indication that the account had actually been closed, and I was given no warning that closure was imminent. The problem is that they have no concept of customer service, and the levels of beaurocracy within this Indian bank might be a new and interesting experience for customers o[censored]K banks.

The other problem I've had related to the extreme length of time it takes to clear funds deposited to the current account. One over-the-counter deposit at an ICICI branch took nearly 2 months - yes, months, to clear because of some admin error in the bank, and a deposit made to ICICI through my Lloyds bank took several weeks. To cap it all, the Visa debit card was not accepted in India.

I'm sticking with them for one more try, as I think things can only get better, but my advice to anyone considered starting up with them would be to think carefully, and be prepared for advantages to be cancelled out by problems in managing the accounts.