ICICI Bank Complaints & Reviews

Hi,

This is wrt to the redemption claim vide order no. 124122 dtd 21st Jul 09, wherein I had requested for Steem press as per the scheme offered against award points. Post the placing the order, upon enquiry, the customer care has confirmed that the said order has already been shipped vide consignment no. [protected] - Overnight Express couriers. Further upon checking with the courier company, it was given to understand that there is no such consignment handed over to them by ICICI bank.

I had lodged the complaint with Customer Care, complaint no. 1159687 during end of July. Even after repeated follow-ups almost 4-5 times a week, there was no positive or suggestive response from the ICICI customer. Off late in Sep 1st week, they simply told that, the scheme is over and the product is not on cart for delivery.

Yesterday I received an SMS that the said order has been dispatched, again same thing happened, customer care very politely says to ignore this sms. Needless to mention the agony and mental stress which I suffered during all the calls I made to so called very well versed Customer Care Team of ICICI Bank - Cards division.

Whatever was the cost of the product under the rewards point redemption scheme on my spent as a bonafide customer has no comparision with the hastles faced during last 3 months.

With this forum would like to share this mis-representation and mis-appropriation by them, which should be to brought to the notice of right authorities to take appropriate action against them.


Ashok Sharma,
# [protected]

Hi
I am worked in ICICI Home Finace Ltd (off role) from Aug-2006 to Nov-2007 as a credit executive my Emp ID is 36864, PF No.DL/32000/19497, i send the PF withdral forms to "HR Team4u Nehru Palace, New Delhi" on Nov-2008 but till now no replay from your end. Pls let me now the status & do the needful

My Name : K.VIJAY BABU
Work Place : Bellary-Karnataka
Emp ID : 36864
PF No. : DL/32000/19497
DOJ : Aug-2006
Mobile : [protected]

I am working with TCS, ICICI issued a pre-approved Platium credit card to me and I did a single transaction on it as the billing date was very unconvinient during last 6 months, I wanted to make use of it now and called customer care to change the billing cycle so that I can make payments on time and the same was done by them.

The same day I went to a jewellary shop to purchase gold ornaments which were costing me around 39K when I tried to make payment with this ICICI platinum card it says transaction declined as we tried 3 times without success. Later I called the customer care to find out the matter they say for any gold purchase we should take a prior approval. I said OK, provide me the approval I want to use the card.. later they came up with a different story stating that they cannot allow this transaction, as it cannot be approved. Thank god I had other cards and was able to manage to make the payments.

If ICICI cannot approve any transaction then what is the use of having such card? ICICI is cheating the people by issuing cards and regulating them when to use it and when not.. If such is the case we may landup in some or the other problem if we believe ICICI and commit something.

Hope ICICI rectify this system or do not issue any cards if they do not want their customer to use it.

i ashoka jain f/m jaipur purchased a ICICI invest shield cash back policy but i surprised and shock when i see my policy document
1- my photo on policy was other photo
2- date of birth 20 years less
3- nominee name wrong

i contact to icici offoce but no responce/ no refund of money / no solution

ashoka jain
[protected]

I have disconnected the connection of airtel at 12th june 2008 mobile no [protected]. I had requested ICICI bank customer care in may 2008, to do not pay the mobile bill by credit . I had requested to airtel to disconnect the mobile connection on 12th june 2008 due to transfer, they had given me req. no and said we will disconnect.i had already cleared all due before leaving place (Ghaziabad).
I sent to ICICI bank to change address. address is also changed from delhi to mumbai. i had given new mobile no. in july 2008.

But after about 18 months, airtel sent the bill to ICICI bank credit card division, they paid the amount Rs.557 to airtel without information to me. I knewed after recieving the credit card bill, i told to ICICI bank why paid without information to me while i already requeted to stoped the payemnt to airtel since i left delhi and i disconnect the connection.

Now Airtel is not responding anything about this matter and ICICI also not responding this matter. Everything did by telephone. Airtel do not reciept the connection cut complaint by writing. they recieved by telephone only. ICICI bank have also same situation , they also take request by phone or letter. but they not provide any reciept.
They paid the airtel bill Rs.557 to airtel while i am not using that phone from 18months. same thing alrady informed to them please register my new no , they registed also. but not deleted old no. request.

I had registered Utility bill payment in 2006. i had also disconnect same before june 2008. already long time is over then how to ICICI bank deliver money to airtel without any intimation while they have my mail id, my address and mobile no. etc?

My name is Upendra Raval I had a ICICI Credit this card is issued in 2006 at that time I had purchased for Rs. 500 and I have my auto debit facility in my ICICI saving account for this credit card so I had deposited only Rs. 750 but in a mean time there was a call from ICICI Lombard insurance for family plus insurance but I had said no for that insurance even though they had sent me a policy and a premium installment reflected in credit card account for Rs. 1395 and due to this installment my auto debit get bounce and this cycle was started so after a month a call received from icici credit card department and told about this miss communication of icici bank but even though they people was not agree to reverse this charges for insurance and finally after 3 to 4 months icici customer care people said that ‘you just paid your principle amount that was Rs. 750 and get released from this issue and I had paid the same by cash as per attached Statement of April-2006 than after there is no any calls received from icici bank.

Now after a 3 and half year I am applying for personal loan for Rs 4 Lacs from axis bank but bank had rejected due to the Written off shown in CIBIL report this report is mentioning Rs 17244 for my credit card dues. Now I am calling to customer care division in icici bank credit card section but I doesn’t get satisfied answer even though I had not used any single rupee from icici credit card but I want clear my cibil report so I am ready to pay this all outstanding even though I am from middle class family than also I have not getting any correct answer from icici bank that what I have to do to clear my cibil record no body is giving me correct answer so please guide me what I have to do to solve this issue.
I want to say that my financial transaction with other banks is perfectly good i had cleared more than 5 loans and recently i have axisbank silvercredit card but i had never get late to pay back for this card so you can assume that how i am person like so please help me in this issue to resolve this.

Sir/Madam,

Sub: Non payment of maturity amount of Fixed Deposit No. 3854289

Respectfully submitted that my FD No. 3854289 matured for payment on 29.08.2009. But the ICICI Bank Ltd. has not made the payment till date despite several oral requests and even written complaints to the ICICI Bank Ltd. The FDR was given to Ashok Vihar Branch, Delhi-110052 on 31/08/2009. Kindly look into the matter and direct the ICICI Bank to make the payment immediately without any further delay.

Thanking You,

Yours Faithfully,
Jai Kishan Bansal

We had taken Home Loan from ICICI Bank in 2004 and have been paying the EMI regularly without fail. There have been two unauthorised deductions through ECS - one in the month of May 09 and another in September 2009. No communications were sent to us for these deductions. In the month of May 2009 the deduction was made for the month of Feb 2009 and in September 2009 for the month of August 2009. February deductions were already made on 7th Feb 2009 and August deductions were made on 10th August 2009.

Kindly help us refund the excess amount that has been deducted.

Regards,

Dear sir iam M.manjunath From Tirupati,iam Joined in icici bank Tirupati Branch Through RMAG for Team hr services ltd .Worked as Sales Executive in FarmEquimpet RMAG Department Duration is May 2006 To Jan2007.iam rejained the My Job in feb 2007. and iam already sent to the PF Application form in the Month of 06-June-2009.So Pls Settle my PF Amount.

Detailes are:
M.Manjunath
Employ No:33987
PF No:DL/32000/16691
Date of Joining:May 2006 to Jan 2007
Department :RMAG Sales Team
Design:Sales Executive in Farmequimpt

Thanking you sir,

Yours faithfully

M.Manjunath
[protected]

I BOUGHT SONY DIGI CAM FROM EBAY WHICH HAD AN OFFER THET IF I PAY WITH ICICI CARD THAN I CAN GET 6 INSTALLMENTS AT O% INTEREST.
AFTER ALL PROCESSING I RECEIVED A CONFIRMATIONAL MAIL STATING MY EMI AMOUNT & PRODUCT SPECIFICATION FROM EBAY.
BUT CREDIT CARD STATEMENT ASKS TO PAY FULL BILL ELSE THEY WILL CHARGE INTEREST ON OUTSTANDING AMOUNT.CARD COMPANY DID NOT PROVIDE CLEAR INFORMATION AND PROCESSED MY ONLINE TRANSACTION WITHOUT INTIMATING THEIR PROCESS

I m holding ICICI home loan LBABD[protected]. As the ROI is higher in ibank, i have decided to shift my home loan to SBI. SBI is asking for a no due certificate from ibank statign that there is no due/top up loan on my current home loan towards my outstanding amount.

Firstly i sent a mail to customer.[protected]@icicibank.com on 12th sept for which i havenot received any reply. Then on 19th sept i went to the nearest branch for certifcate but the officer refused to provide me such certificate, saying that he has been strictly informed by the HO not to provide any no due certificate. Again yesterday i put a mail to customer.[protected]@icicibank.com but i have not heard from them on the abv.

Respected Sir,

I'm Om Prakash Vidyarthi and i have Debit card is State bank of patiala (A/C[protected] and when i was withdrwaing the amount of 10,000 Rs at ICICI ATM machine (ATM ID - S1CN2162) on 21st of August 2009 then machine was failure and screen was showing network is failure and also did not get the receipt. After that i go to another ATM machin and withdraw the 10,000 Rs and also machine has given the receipt. When i was saw the balance, i got shocked. There were two times withdraw the 10,000 Rs.
I was waiting 24 hrs for reversal of 10,000 Rs with the guidance of customer care. But i didn't get the reversal of 10,000 Rs till date so that i was submitted the application at own branch State bank of patiala and giving all the above details to the bank. But still i'm waiting for reversal of 10,000 Rs.

Acctually my branch said that application has forwarded to the ICICI bank and waiting for that. So please check the record and revers my 10,000 Rs at my State bank of Patiala account.

If there is any issue/confirmation, please let me know that [protected],

I am very thankful to you this regards,

Regards,
Om Prakash Vidyarthi.

Sir,
My credit card account no. is [protected]. I have setteled my loan account about 2 years ago, now i am receiveng EMI since last two month.
Kindly reexamine my case and provide detail of all EMI deposits.

Sincerely
Roopkumar Dhankani

Dear sir,

It is to inform you that you have shown in your report to State bank of India, secunderbad wide control numbers 40,66,18,182 a sum of Rs 5000 balance showing against me. However this is not true.

A vehicle loan agreement for financing Hero Honda Unicorn number- AP10 AG 3867 under reference number - LTHYD[protected], CP/LF/18137 dated september 25 2006 has been terminated and a No Objection Certificate has been issued in this regard by the ICICI bank authorized signatory Mr. Jatin.

You are therefore requested to clarify this matter with the ICICI bank officials and the information contained in your report maybe corrected forthwith. The lapse/laxity/mistake or error on part of ICICI bank is highly objectionable and condemnable as the information submitted by you to SBI has tarnished my image and looking forward for immediate correction of the lapse.

Kindly revert to my mailing adrress, e-mail and phone number;

David [protected]@yahoo.com
Mobile Number- [protected]

Adrress- Priyanka Apartments
Flat 403, busireddyguda,
West maredpalli,
Sec-bad- 5000026
Andhra Pradesh


Yours sinicerly
David kadari
Dtd. September 19 2009

Sir,
Bank charges for booking railway tickets using their credit card. As per IRCTC they charge extra Rs.30/- per ticket if tickets are booked using credit cards.

As per rules, no other than authorised agents of Railway are authorised to charge any extra amount for offering service for booking tickets. Further, Banks do not book tickets, but cardholder himself books the tickets at the ticket counters.

Secondly, as per credit card rules, if amount is not paid within duedates interest is charged for outstanding amount, but this is not observed in railway booking. If same card is utilised for other purchases extra amount is not charged.

It is cleared from above that railway is not authourised to charge any extra amount than what is printed plus Rs.30/- i.e. charges of IRCTC per ticket. Therefore it is requested to the authorities to instruct bank not to loot public by charging extra on usage of credit cards for any transactions

J.B.SHAH

note

This charges are not reimbursed under LTC scheme as they are not charged under any MOU between railways and bank.

BRIEF ABOUT UNFAIR TRADE PRACTICE BY ICICI BANK

I am having salary/saving Bank Account No.[protected] with ICICI Bank, W-57 Greater Kailash I, New Delhi branch and was having ICICI Bank Credit Card No.[protected]. Since, I was facing problems with their Credit Card division, after making last purchase through Credit Card of Rs.110 I surrendered the card after making entire payment. Even after this ICICI Credit Card division start pressurizing to make payment of Rs.384.00. To get rid of the problems, I made this payment too in February, 2004. Surprisingly, after almost 3 years on May 22, 2007 ICICI Bank mark my account as NO LIEN. Inspite of various phone calls/reminders through mail and phone still my saving account is under NO LIEN. I approached Secy. Banking Finance , but no corrective action has been taken so far.

I sincerely would like to know the following:

1. Whether ICICI Bank has right to seize/No Lien of any customer’s saving account. Are they not covered under Reserve Bank of India’s guidelines and having right to does this kind o[censored]nfair trade practice.
2. Can I get justice by getting my hard earned money back which is captured by ICICI Bank.

3. How I can get my saving bank account activated.

Dear sir,

I have alloted a PAN NO.(AIMPV2844F) in the month of FEB.2009...but I have not received my pan card..
I am requesting you to send my pan card in the address given below :-

Pitamber singh verma
village/post office - Sahaspur
Dehradun (Uttarakhand)
Pin Code - 248197

SIR,
I HAVE TRANSFERED RS. 15000/- FROM MY ICICI BANK ACCOUNT CHEQUE NO 329350 (FILE ATTACHED FOR YOUR KIND PERUSAL) TO MY ANOTHER LOAN ACCOUNT WITH BANK OF BARODA, SISAMAU , KANPUR DATED 10/09/09 BUT THE CHEQUE WAS RETURNED WITHOUT CLEARING AND THE REASON QUOTED "DATE NOT CLEAR" AND MY ACCOUNT WAS BEEN POSTED A DEBIT ENTRY OF RS 55/- WHICH I FIND IT REAL INJUSTISE OF CHARGING WITHOUT ANY REASON.

Date: Friday, September 11, 2009 10:25 PM
To: customer.[protected]@icicibank.com (customer.[protected]@icicibank.com)
Subject: Product: Credit Card / Old Customer /vishal.[protected]@deutschepostbank.co.in

Title: Mr.

First Name: vishal

Last Name: joshi

An ICICI Bank Customer: Yes

Product: Credit Card

Account No: [protected]

What would you like to say: Dear Sir

Till date i do not have any out standing due in my credit card, than also you have took one hold cheque of mine agaist which i had already made the cash payment in the month of 9/7/09. In the month of july i had bymistakely issue the postdated cheque and because of that your executive has called me for the paymnet and aske me the cash deposit in BANK. when i had asked my cheque back than they have told me that we will courier that cheque to me. when suddenly i have check my accout today the cheque of rs. 7340/- has cleared which i had issued to icici bank on july month and for that they alreday collected the cash of rs. 7340 from me.
now i want my amount to be back through cheque/DD/Pay oreder on immdiately base.

if i will not get that amount credited in my axis bank account immidiately than i will complain against icici bank for colleting my paymnet by fraud/missguide me.

regards

vishal joshi
M [protected]
E-mail address: vishal.[protected]@deutschepostbank.co.in
Telephoneno:+91-022-[protected]

[protected][protected][protected][protected]
From: Vishal V. Joshi
Sent: Friday, September 18, 2009 8:34 PM
To: 'ICICI Bank Customer Care'
Subject: RE: RE:'ICICICARE=[protected]' Product: Credit Card / Old Customer /vishal.[protected]@deutschepostbank.co.in


Waiting for your reply.

Regards,

Vishal Joshi
Branch Sales manager [Thane]
Deutsche Postbank Home Finance Ltd

From: Vishal V. Joshi
Sent: Tuesday, September 15, 2009 9:34 PM
To: 'ICICI Bank Customer Care'
Subject: RE: RE:'ICICICARE=[protected]' Product: Credit Card / Old Customer /vishal.[protected]@deutschepostbank.co.in

I think you all are doing intentionally such things and because of you always customer suffers.

Now I will stretch up this issue to your chairman Mr. K V Kamath.

Regards,

Vishal Joshi
Branch Sales manager [Thane]
Deutsche Postbank Home Finance Ltd
[protected][protected][protected][protected]
From: Vishal V. Joshi
Sent: Tuesday, September 15, 2009 12:07 PM
To: 'ICICI Bank Customer Care'
Subject: RE: RE:'ICICICARE=[protected]' Product: Credit Card / Old Customer /vishal.[protected]@deutschepostbank.co.in

Waiting for your reply.

Regards,

Vishal Joshi
Branch Sales manager [Thane]
Deutsche Postbank Home Finance Ltd
[protected][protected][protected][protected]
From: Vishal V. Joshi
Sent: Monday, September 14, 2009 8:03 PM
To: 'ICICI Bank Customer Care'
Subject: RE: RE:'ICICICARE=[protected]' Product: Credit Card / Old Customer /vishal.[protected]@deutschepostbank.co.in

Dear

Please find the attachment of net statement and request you to process as per that. My statement is clearly showing that Rs. 7340/- is cleared on 11/09/2009 against the payment of ICICI Bank Credit Card Account. As you know that your system is also showing the payment receives from me. Don’t lingering the things and proceed as per the statement given.

Request for process the things by today and courier the cheque by today’s courier.

Regards,

Vishal Joshi
Branch Sales manager [Thane]
Deutsche Postbank Home Finance Ltd
[protected][protected][protected][protected]
From: ICICI Bank Customer Care [mailto:customer.[protected]@icicibank.com]
Sent: Monday, September 14, 2009 6:53 PM
To: Vishal V. Joshi
Subject: RE:'ICICICARE=[protected]' Product: Credit Card / Old Customer /vishal.[protected]@deutschepostbank.co.in

Dear Mr. Joshi,

We are deeply concerned with the issues raised by you in your e-mail. We regret that our service couldn't live up to the expectations.

It is unfortunate that, despite our good intentions, you have had to undergo some discomfiture.
We are really sorry for the inconvenience caused to you because of all the issues that you mentioned. Thank you for bringing this to our attention.

We have escalated the issue and personally following it up, however to process the refund we need the your bank statement reflecting the debit of the cheque amount of Rs. 7340.

We request you to send us the scanned copy of the bank statement in PDF format from your personal e-mail ID to customer.[protected]@icicibank.com for further process of the request.

Looking forward to providing you with the best of our services at all times.

Sincerely,
Vijay Kumar
Customer Service Officer
ICICI Bank Limited
ICICI Bank now offers 6.75% of interest p.a. on fixed deposits for 390 days, 590 days, 7.25% of interest on fixed deposit for 790 days & 7.75% of interest p.a. on 990 days w.e.f . 01.08.2009 . Please contact any ICICI Bank branch."

Register your ICICI Bank credit card for Verified by Visa / MasterCard SecureCode today to make your online transactions safer. RBI guidelines make this second level authentication, mandatory for all Internet card transactions from August 1, 2009. For registration and further details, please visit the Cards section of www.icicibank.com.
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-----Original Message-----
From: Vishal V. Joshi (Vishal.[protected]@deutschepostbank.co.in)
Date: Monday, September 14, 2009 04:43 PM
To: 'ICICI Bank Customer Care' (customer.[protected]@icicibank.com)
Subject: RE: RE: Product: Credit Card / Old Customer/vishal.[protected]@deutschepostbank.co.in

Dear

As per our telephonic discussion you have told me that I will process your cheque for full amount of Rs. 7340/- and I want my full amount back. Whatever outstanding I have that I will pay only on when my due date comes or as per the bill generation.

I want my full amount back or today itself I will appeal with consumer court for fraud case against you and misguide to customer against the payment part.

Regards,

Vishal Joshi
Branch Sales manager [Thane]
Deutsche Postbank Home Finance Ltd


[protected][protected][protected][protected]

From: ICICI Bank Customer Care [mailto:customer.[protected]@icicibank.com]
Sent: Monday, September 14, 2009 4:19 PM
To: Vishal V. Joshi
Subject: RE:'ICICICARE=[protected]' Product: Credit Card / Old Customer /vishal.[protected]@deutschepostbank.co.in

Dear Mr. Joshi,

According to our records there are two transactions on your credit card account hence the cheque amount has been adjusted towards the same.

22/08/2009
VODAFONE, MUMBAI

4190.98

02/09/2009
VODAFONE, MUMBAI
1281.36

Presently the excess credit of Rs. 1,158.49 only will be refunded as excess credit kindly confirm the same to process the request.

Looking forward to your co-operation in helping us serve you better.

Sincerely,
Abdul Mubeen
Account Manager
ICICI Bank Limited

"Now get your credit card statements whenever you feel like, simply visit the cards section on www.icicibank.com and click on Personal Banking >Cards> View credit card e-statement.This facility will not be available for Add-on Card holders and ICICI Bank Amex Card holders."

Register your ICICI Bank credit card for Verified by Visa / MasterCard SecureCode today to make your online transactions safer. RBI guidelines make this second level authentication, mandatory for all Internet card transactions from August 1, 2009. For registration and further details, please visit the Cards section of www.icicibank.com.

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-----Original Message-----
From: Vishal V. Joshi (Vishal.[protected]@deutschepostbank.co.in)
Date: Saturday, September 12, 2009 02:24 PM
To: ICICI Bank Customer Care (customer.[protected]@icicibank.com)
Subject: RE: RE: Product: Credit Card / Old Customer/vishal.[protected]@deutschepostbank.co.in



Dear Mahomad

on what basis you can refund me only rs. 1158.49, why you have put a cheque which i had issued for the monnth of july and that time you had collected the payment by cash. i want my full amount or i will go to consumer court for my access payment taken without any due.

i want my amount to be refunded by DD/ Cheque/ pay order, on immidiate base. you have not replied my mail for the question of on what basis you have deposited my cheque? i want appology letter from your end for the same, because of your bank mistake my instalement should have got bounce but fortunately my account was having good amount. i am in trouble for some amount for my personal use and i want that amount to be credited in my bank account on immidiate base.

hope for your kind revert.

Thanks & Regards

Vishal Joshi
Branch Sales Manager[Thane Branch]
Bhw Home Finance Ltd
MB-[protected],25441274[25303988]
[protected][protected][protected][protected]

From: ICICI Bank Customer Care [customer.[protected]@icicibank.com]
Sent: Saturday, September 12, 2009 8:13 AM
To: Vishal V. Joshi
Subject: RE:'ICICICARE=[protected]' Product: Credit Card / Old Customer /vishal.[protected]@deutschepostbank.co.in

Dear Mr. Joshi,

We clarify you that as on date your credit card account is having excess credit of Rs. 1,158.49.No amount is due as on date September 12,2009 towards credit card account 4477 xxxx xxxx 6003.

We also clarify you that only as on date excess payment of Rs. 1,158.49 can be refunded.Please confirm the same and also send the scan copy of the bank statement where in the last cheque was cleared from your account to customer.[protected]@icicibank.com

Sincerely,

Mohammed Osman Gani
Customer Service Officer
ICICI Bank Limited
-----Original Message-----
From: customer.[protected]@icicibank.com (customer.[protected]@icicibank.com)
Date: Friday, September 11, 2009 10:25 PM
To: customer.[protected]@icicibank.com (customer.[protected]@icicibank.com)
Subject: Product: Credit Card / Old Customer /vishal.[protected]@deutschepostbank.co.in

Title: Mr.

First Name: vishal

Last Name: joshi

An ICICI Bank Customer: Yes

Product: Credit Card

Account No: [protected]

What would you like to say: Dear Sir

Till date i do not have any out standing due in my credit card, than also you have took one hold cheque of mine agaist which i had already made the cash payment in the month of 9/7/09. In the month of july i had bymistakely issue the postdated cheque and because of that your executive has called me for the paymnet and aske me the cash deposit in BANK. when i had asked my cheque back than they have told me that we will courier that cheque to me. when suddenly i have check my accout today the cheque of rs. 7340/- has cleared which i had issued to icici bank on july month and for that they alreday collected the cash of rs. 7340 from me.
now i want my amount to be back through cheque/DD/Pay oreder on immdiately base.

if i will not get that amount credited in my axis bank account immidiately than i will complain against icici bank for colleting my paymnet by fraud/missguide me.

regards

vishal joshi
M [protected]
E-mail address: vishal.[protected]@deutschepostbank.co.in
Telephoneno:+91-022-[protected]

Correspondence address: E wing, flat no-01, sukur garden chs ltd, dhokali naka, kolshet road thane w.

City: Mumbai

Country: India

Pin Code: 400606


* Please note my Mail ID has changed. It is @deutschepostbank.co.in instead of earlier @bhw.in

I have changed my residence. I want to update my new residence address but I could not locate online. I need help on this