ICICI Bank Complaints & Reviews

COMPLAINT:
I MAINTAIN A NORMAL SB A/C WITH GK-II BRANCH OF ICICI BANK (Branch Id : 0311 Account Id :[protected] REQUIRING MINIMUM QUARTERLY BALANCE AS RS 10000/-.

ON 24-9-09, SUDDENLY BANK DEDUCTED RS 552/- TOWARDS NON MAINTENANCE OF MINIMUM QUARTERLY BALANCE FOR PERIOD APRIL TO JUNE,09 PRESUMING THIS A/C AS PRIVILEGE A/C.

I DID MAINTAIN MINIMUM QUARTERLY BALANCE FOR THE SAID PERIOD ABOVE RS 10000/-.
IT IS TO STATE THAT THIS A/C WAS OPENED WITH AN AMOUNT OF RS 5000/- ONLY WHICH WAS THE MINIMUM BALANCE LIMIT EARLIER WHICH SUBSEQUENTLY THEY INCREASED TO RS 10000/-.

I MADE FIRST COMPLAINT VIA E-MAIL THROUGH INTERNET TO A/C MANAGER ON 11-10-09 AND RECD RPLY ON 12-10-09 THAT WE SHALL REVERT BY 14-10-09.(SERVICE REQUEST NO. ALOTTED BY THEM WAS "SR[protected]").

SINCE THEN THEY ARE NOT RESPONDING ON MY MAILS, NEITHER THEY HAVE REVERSED THE CHARGES. KINDLY TAKE APPROPRIATE ACTION ON BANK FOR UNILATERALLY DEDUCTING CHARGES JUST BACAUSE ACCOUNT IS AVAILABLE AT THEIR DISPOSAL AND ALSO FOR UNILATERALLY CATEGORISING IT TO PRIVILEGE SB A/C THOUGH IT IS NORMAL SB A/C.

REFERENCE MAILS ARE ENCLOSED BELOW FOR YOUR KIND PERUSAL.

IVTH MAIL WRITTEN TO ICICI BANK ON 15-10-09
DEAR SIR/MADAM,
INSPITE OF MY SEVERAL MAIL, YOU HAVE NOT REVERTED THE WRONGLY DEDUCTED CHARGES.
YOU HAD REPLIED EARLIER THAT BY 14-10-09 YOU WILL COME BACK.
BUT NO REPLY SO FAR.
MAY I KNOW WHAT IS THE HOLD UP?
SANDHYA BANSAL

IIIRD MAIL REMINDER WRITTEN AT 21.45 PM ON 14-10-09
IIND MAIL REMINDER WRITTEN IN AFTERNOON OF 14-10-09

REPLY EARLIER RECD FROM ICICI BANK ON 12-10-09

Dear Ms. Bansal,

We have registered your request with Reference number SR[protected]

You will recieve the status by October 14, 2009 on your mobile number available with us.

Sincerely,

G Vamshi
Account Manager
ICICI Bank limited


-----Original Message-----
Subject: Others

Branch Id : 0311 Account Id :[protected]
I NOTICE THAT YOU HAVE DEDUCTED PRIVILEGE QAB CHARGES OF RS 552/- FOR APRIL-JUNE,09 ON 24-09-09.
I WANT TO CLARIFY THAT MY A/C IS NORMAL SB A/C ONLY AND NOT PRIVILEGE, THIS A/C WAS OPENED WITH MINIMUM BALANCE OF RS 5000/- WHICH WAS SUBSEQUENTLY REVISED BY YOU TO RS 10000/- AND MY BALANCE FOR THE SAID PERIOD WAS MAINTAINED ABOVE RS 10000/-. I AM SURPRISED WHY THE CHARGES ARE DEBITED THOUGH BALANCE IS WELL MAINTAINED.
SUCH THINGS UNNECESSARY CAUSE TROBLE TO CUSTOMER.
PLEASE REVERT CHARGES AND SEND ME CONFIRMATION E-MAIL.
REGARDS.
SANDHYA BANSAL
[protected]@indiatimes.com

10.08.2009
Hyderabad
To

The Branch Manager
ICICI Bank
Mahim Branch
MUMBAI.

Sub: Unauthorised withdraw/transfer of funds from my ICICI Bank SB A/c.[protected] for Rs.100000/-

Ref: ICICI BANK SB A/C.[protected] & Complaint No.SR[protected].

Sir,

On 08.08.2009 morning at about 11.30 AM I have received telephone call from #[protected] ICICI Bank RCU Mr.Bharat saying that there are series of transactions in my above ICICI Bank account towards funds transferred. The transaction details are furnished below for your ready reference.

Transaction No. Amount Date .
[protected] 1000.00 08.08.2009
[protected] 22000.00 08.08.2009
[protected] 49000.00 08.08.2009
[protected] 1000.00 08.08.2009
[protected] 27000.00 08.08.2009
[protected]
Total Rs. 1,00,000.00
[protected]

These above transactions are not known to me and I have not given any directions to anyone else. So, I request you to please reverse the above five transactions from my account and give credit to my account at the earliest.

Please find enclosed herewith FIR copy lodged with Cyber crime Police for your reference.

Thanking you sir please acknowledge the receipt of this letter.

Yours faithfully,



BH VV RSSS Sarma
C/O. P V Biday, A-210 2nd Floor, Ruby House Flat#405, Sri Sai Murali Apartments,
Above BPL Gallery, Sitladevi Temple Road Kothapet – Nagol Road
Mahim – W, Mumbai – 400016 Kothepet, Hyderabad – 500035.
Cell# [protected] & [protected]

I HOLD 2 NOS. OF ICICI MONEY MULTIPLIER BOND 0898 MMB.
BONDHOLDER NO : 4342-935 CERTIFICATE NO. 22256
MATURITY DATE; 05.05.2009.
I HAVE SENT THE ORIGINAL BOND TO THE OFFICE DULY DISCHARGED THRO REGISTERED POST . BUT TILL DATE THERE IS NO RESPONSE . I HAVE WRITTEN TO ALL THEIR OFFICES , BUT TILL NOW NO RESPONSE IS RECEIVED.i AM LITTLE WORRIED.

Subject: (Dispute - Compliant No.[protected] Account No[protected]

Respected Sir,
This is to get to your kind notice, I Sugnaraj Joseph holding an Account with your Bank (account no[protected] holding since 2 years.
I have been disputing the traction below mention, I have no clue of what Is happening you guys have taken my complete salary for not fault of mine.
I was told by your collection Rep Ms. Swetha that the amount will be credit within 3 working day I spoke to her on 1st Oct 2009 no response till date.
Please understand I am a sugar patient have no money with me anything happen to me you will stand responsible.
I have mailed to the customer care I have a reply from Rama K A ( below e mail). It is 7th October what he said nothing from your end.

Please let me know what should be done .

In case I do not get response, I am forced to seek for an alternative option ( Media and consumer forum) as well.

Hence I request you to kindly look into the matter and do the needful.

Thanks and Regards

Joseph Sugnaraj

Dear Sir/Madam,

Someone has did an Online fradulent transaction for Rs.1,31,000/= from my salary account (ICICI).
and I have filed a complaint against the bank to the Cyber Crime Department, Chennai.

Its been more than a month and no actions taken either from the police side or from the bank.

I am really fed up and no hope that I will get back my hard earned money.

PLEASE HELP ME to get back my money.

Regards,
Harihara Kumar.

Hi
I had a credit Card of ICICI Bank Vide No [protected] which have been settled on 30-Sep-2008 Vide settlement no 268/09/2008/Kol/360 by Mr. Amber Siddiqui who was an official of ICICI Credit Dept. The Settlement amount was 25,000.00 and the Plan was as Below :

1st Installment on 30/09/2008 Rs. 10,000.00 By Cash Vide Receipt No - C[protected].
2nd On 18/10/2009 Rs. 7500.00 by cheuqe Vide No 021893 on Axis Bank Debited on 23/10/2008. 3rd on 18/11/2008 Rs. 7500.00 by cheque vide no 021894 on Axis Bank debited on 24/11/2008.

After long 11 months, again I am getting some calls from [protected] stating himself as Mr. R.S. Verma and from [protected] stating himself as Delhi Police for the Credit Card Payments.
So, I am really worried about the matter.
Please treat the matter as an urgent and do the needful.

Thanks & Regards
Rajib Dutta
[protected]

I placed the request fro transfer of fund on Sept 30th and money was sent to the receiving bank on Oct 8th . Does it take that long to transfer the fund. I am using Citibank services for long time . There service is much faster and relaible. Why will some one will switch to your poor service?

Somehow receiving bank rejected the draft ,but ICICI has not sent me any message about this till today that is Oct 11th. . On Oct 11th ,I logged in to see the details of transection and surprised to see that draft has been rejected by bank.
We don't know what is their criteria for applying the exchange rate .On Sept 30th it was Rs48+ but transection posted to my account is Rs 45+.There should be some clear guide line for that.

Its been more than 11 days and transection is not completed till now .

Dear Sir, (Reg. Request for Reversal of Rs.4307/-)

This complaint is regarding a transaction i made at a shopping outlet last year (27-Sep-08) where my money (Rs.4307/-) has been deduced four times from my account and reversed twice. I lodged a complaint regarding this to customer service on the very next working day.

They have asked for a written complaint to be posted to Debit recon team and I have done the same twice through professional couriers (No.[protected] dated 17-Nov-09 & No.[protected] dated 30-Apr-09).

On 03-Feb-09, I received a mail from customer service stating that,
"According to the debit recon team, we have received the Letter and it has been forwarded for charge slip retrieval.
Looking forward to your cooperation."
Sincerely,
Dinesh Mishra
Customer Service Executive
ICICI BANK Ltd.

I posted a mail to Customer Service Head for escalation of the same issue.

Again I received a post stating that Debit recon team has not received the complaint letter yet and asking me to send the complaint letter once again. I spoke regarding this to Customer Service Manager - Madhuri (Extn.-4509) and she promised for an instant action within two days. It has been 3 weeks since she told so. But I didn’t receive any further information on this.

I tried to contact customer service through mail but they are not responding to my mail.

Please do the needful for the earlier reversal of my money.

Thanks & Rgds,
Anees Ahamed M F
Mobile : [protected]

Dear Sir

I S. Venkateswara Rao worked in ICICI Bank, Mehdipatnam Branch, Hyderabad from April 2005 to May 2007 as my Employee Id 800757. I applied PF after resigned, but still I did not get my pf amount.

I enquired regardng this last May 2009, Mrs. Neha Reddy, ICICI Hyderabad (Phone :[protected] told me that I got cheque six moths back and it was lapsed on 1st week of May 2009 and she sent that cheque to Aparna, Mumbai (Phone :[protected] for fresh cheque issue.

Since then I did not get my cheque. Recently Neha Reddy infomed me that my cheque was ready but waiting for signature.

Could you please make it done as early possible.

Thank you

S.Venkateswara Rao
Flat No.107, Seetharama Enclave
Nizampet Road
Hyderabad-500 072
Cell : [protected]

Inspite of siveral mail massage dated 02/08/2008 to 26/08/2009 as regards my credit card settlement,Icici bank did not responded andb suddenly applied 'Lien Mark' on my account based on their outstnding claims of Rs 32118.39/- instead of Rs 3222.27/- and on 5th oct09 the said amount has been debited to their credit card outstanding which is false and was febriceted though it was mentioned during the above period

Respected sir


this is to inform you that i have a demat A/c No 36242367 and my trading was blocked due to negative balance in savings linked account but now i have cleared all the dues and icici bank have cleared that but still my trading account has not been activated and i have been misguided by most of them but no body ie ready to listen me and i have also rasied complaint against this in ICICI direct customer care department but still no resolution and Complaint no is SR[protected]

so please provide me the solution what to do


with regards
ishwinder singh dhingra
[protected]

Below is the copy of my mail sent to ICICI customer care on 8th Oct 2009


Dear Sir / Madam,
Ref- LBMUM [protected]

Since last 3-4 days, I am receiving calls from persons (all ladies) claiming to be from ICICI. I was told that some payment is balance against my name . I replied that I have paid all my emis regularly and there is absolutely no default. First caller put me on hold on the pretext of connecting to a knowledgeable person and didn't do that. Second caller was more arrogant. She was not even aware of what kind of balance against my name. When I requested to call me again with detailed information, she oedered me "gharmein ho to do minute hold karo". Today I got a call from number 40340600. This caller was a graduate in arrogance. She herself was not aware what she was talking about. Upon asking, for what reason my balancve is indicated her, at first reply was that emi is pending. After I told her I have paid all EMIs, then she said " it may be interest" then she said could be bouncing charges. When I got irritated, she she said " isn't it my duty to visit
branch, after I receive call?

I am stunned with such arrogance and rowdy approach by ICICI bank executives. There could be a possibility of error but without any knowledge and information such high handedness of ICICI executives is highly objectionable.

I wish be on record that I have paid all the EMIs of my housing loan
and hold an unblemished record for payments on time.

May I request you take stern actiions against executives of your bank and adopt a more professional approach.

I am expecting a definite reply.

Regards,
Ranjeet Gupte

Sir,
I am sandip Medhe from Pune. Presently im serving College of Military engg, Dapodi Pune
i had apply home loan for 10,00,000/- to Ghole Road Pune Branch for one month ago. But the branch is reject my file when i ask the reason of rejection so bank employee Mr Anil Kasar told me " i dont know what is the reason, bank send the reason to you by post" but till date im not recived the reason.
May i request you please get me information in writing why my file reject.
regards
Sandip

Dear Mam,

I am holding a saving bank Account with ICICI Bank at Kolhapur Branch.
My Account no. is [protected].
This account is been Debit freeze by RCU department from last 7months. My case is with RCU Department. I had already submitted the concern mails to prove myself innocent to RCU Department.
I am following this matter from last 7 months continuously, but yet nothing has done. I have send request to customer care, but they asked me to contact the Account holding branch (kolhapur Branch). I contacted the Kolhapur branch, but they told they don't have authority and RCU department will activate it.

Below you will find all the related mails.
My concern is who is responsible for this matter? who and when is this Account is going to be activated? Atleast let me know if I can close this account.
I am having a Demat account linked with this saving Account, and i am facing problem because both have blocked.

Regards,
Sandeep Bhandare
Mb : [protected]







[protected] Forwarded message[protected]
From: ICICI Bank Customer Care <customer.[protected]@icicibank.com>
Date: Mon, Sep 14, 2009 at 8:14 AM
Subject: RE:'ICICICARE=[protected]' Product: Bank / Old Customer / [protected]@gmail.com
To: Sandeep Bhandare <[protected]@gmail.com>


Dear Mr. Bhandare,

We understand your concern.

However, we will be unable to process your request from our end for security reasons.

We request you to coordinate with the branch where you have the account for assistance.

Sincerely,

Md. Asif
Customer Service Officer
ICICI Bank Limited


"ICICI Bank now offers 6.75% of interest p.a. on fixed deposits for 390 days, 590 days, 7.25% of interest on fixed deposit for 790 days & 7.75% of interest p.a. on 990 days w.e.f . 01.08.2009 . Please contact any ICICI Bank branch."

"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.



-----Original Message-----

Dear Anil,

Please find the attached scanned copy of the hand written request I had given at the Chinchwad Branch regarding activation of the saving account. (A/C No.[protected]
Date of Request : 23rd May 09.
Request submitted at : Chinchwad Branch, Pune

My case is with Mr Sanjay Patil from RCU department. I have already given the clarification and supporting mails to prove myself innocent. He asked me give request regarding activation to the nearest branch.

As you said i have also contacted to Kolhapur branch where i hold the account. They told me they can't do anything regarding and can be done by RCU department.

My Demat Account is linked with the saving account and are blocked form last 6 months. Let me know what can be done or at least let me know if we can close the account.

Regards,
Sandeep Bhandare






On Sat, Sep 5, 2009 at 6:11 PM, ICICI Bank Customer Care <customer.[protected]@icicibank.com> wrote:

Dear Mr. Bhandare,

We wanted to speak with you on your contact number [protected] and give you this information however, we were unable to contact you on the indicated number.

We request you to visit the branch were you hold the account to activate the same.

However, if you are already submitted the request we request you write to us with this details to assist you.

1. Date of request :

2. Request submitted at:

Sincerely,

Anil Kumar
Customer Service Officer
ICICI Bank Limited



"ICICI Bank now offers 6.75% of interest p.a. on fixed deposits for 390 days, 590 days, 7.25% of interest on fixed deposit for 790 days & 7.75% of interest p.a. on 990 days w.e.f . 01.08.2009 . Please contact any ICICI Bank branch."

Stay connected for communication by updating your contact details through "Forms Center" at www.icicibank.com

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank





--
Regards,
Sandeep Bhandare
Design Engineer
Applied Thermal Pvt. Ltd.

Credit card No.[protected]
Always receive statement by post late. Last statement dated 22nd September,2009 received today i.e. 8th October, 2009 in the afternoon and due date is tomorrow i.e. 9th October. Same thing happened in last statement and got a call from your Mumbai office which is embarrassing. Here onwards please send me e-statement at e-mail id given above so that I can make prompt payment without awaiting receipt of your printed statement. My request to your call centre bore no fruits, so am sending this mail hoping for corrective action.

i have applied for an Demat Account 3 months before in ICICI Bank, Ashoka Branch, Rohtak-124001 Haryana, and since then i am facing problems,. earlier the bank people name Pawan has told that the photo is not matching with the Pan Card then you have to make a new pan card, i have done the same and submit the copy of the new pan card 1 month before but not getting any reply, every time they are giving non satisfactory reply and saying it will be open with in 1 day or two, they are neither giving my documents back nor opening the account, i have talk to his senior name is Sandeep Wasan, but he is every time saying that it is a procedure of bank and i can not do anything, i dont understand if they can not do anything then why he is sitting there, now he is not even picking my phone calls if picks then i have got response that i am his junior and he is busy in meeting you call later, now 3 months has passed on and i have suffered loss who will be responsible for this.
please if any body can do something please do, phone no for the Pawan is [protected] and for Sandeep Wasan is [protected].

i hope my problem can be solved, please reply on my mail id [protected]@gmail.com

An executive from ICICI Prudential Life Insurance named AMIT RAI, approached me for a Pension Plan. The annual premium being 30000, the only worry for me, as my previous due was 27500/- , and adding these two would make it 57500/-, the executive promised me that he would provide me a facility of 6 EMI of 5000/- for the policy which would be interest free.I gave him the consent for the policy. I received the policy within 15 days and my statement within next 10 days which had no EMI, but the outstanding dues reflected 57500/-. When i spoke to Amit Rai (ICICI Pru life Excutive) he said he would look into it. After 2 days of no response i called him and he said i need to clear my previus dues to avail EMI facility. I then told him to cancel my policy if there is no EMI facility.
This was what i wrote to them
sir/Madam,
This is regarding my credit card ([protected]) statement in which the outstanding amount is 57500/ which includes a Pension plan policy of 30000/. your executive promised me that this amount will be in 6 installments. he never stated that i need to clear my dues before you avail me the facility of interest free installments. But now i have received calls from your office sayiny i have to clear my previous dues before the facility is granted. i spoke to your executives but i was not satisfied.Please send me the address where i can courier you back your policy.
i hereby request to cancel my policy, if you cannot avail me installment facility. i will not be paying you before you send me fresh statement in which this policy amount and your interest charges are deducted. This is the second time when i feel cheated from your bank. Send me a fresh statement and I will pay you in full and then if you continue with your same attitude, i will be left with no choice but to terminate your credit card facility.
Later on i use to get calls from ICICI customercare executives and the harassment was started. They wanted to know what the dispute was again and again. i told them several times but the call never ended. They sent executives to my house as recovery agents which did not had sense to talk to ladies.
Then one day i received a call suggesting to make the payment of other dues leaving aside the Insurance amount which i did.
Later i received calls for settlement for which i refused.
On 07/10/09 this amount of 30000/- and its interests , late fees, etc became 43262/-. Now they have blocked this amount from my Salary account.
I went to the J.B Nagar Head Office but they made me spoke to someone who said there was no request from ICICI Prudential for EMI facility. She said she was from ICICI BANK customercare AND NOT FOR PRUDENTIAL LIFE INSURANCE. Now i dont know what to do?
Please suggest.

Regards
Girish Rawat

Hi,

When I am trying to transfer money from my B2 account to ICICI savings account, it is giving an error message "UNABLE TO CONNECT TO DCMS".

Accont no.[protected]

Please help me on this.

Regards,
Vivek

Hi All,
I Sanjay Pandita has an account in ICICI Bank . I had made two transaction from my ICICI ATM at residency road , Jammu on 16/09/2009. In one of the transaction i got one Rs 100 note instead of Rs 500 note and i got Rs 400 less in my whole transaction.
This whole thing i explained to ICICI customer care and they told that they have paid me full amount and closed the request. Then i approached the other bank officials deputy manager and to my account manger, but they showed no interest in this case .

I request anybody from government to handle this case as i am 100% sure that i was paid less .


Thanks and regards
Sanjay Pandita

I have taken credit card i have used in hospital . the bank agent going to home & harrseing to mom &my wife . my mom is a paitent .the bank agent using the bad words .pls take action against bank.