ICICI Bank Complaints & Reviews

Sir,
My Email & email from ICICI Credit Card Section is reproduced below which is self-explanatory. Mistakenly I paid an excess amount of Rs.761.35 to ICICI Credit Card through my SBI Cheque and now for getting it back I am being asked to send the Statement of Accounts of SBI to ICICI bank so that my money is returned back, Isn't it surprising that for getting back your own money you have to show all your confidential statements to ICICI bank. Please read full page and you can understand easily that how ICICI bank making a fool of its customers. Thanks and regards.

(GURUVANSH SINGH)

"Dear Mr. Customer Service Manager,
I am not going to show you my personal thing i.e. my bank statement at all. If your bank wants to keep the money they can do so but be ready for a legal battle.

I will never show you my statement of accounts with other bank. You are not authorized to see this statement. Only you are supposed to return my hard earned money. You have never asked me to produce a statement of accounts while opening my Credit Card Account. I am confident that your bank wants to see the statement because its intentions are not pious. But I am sorry I am not going to show it.

Yes I am forwarding this Email of yours to Reserve Bank of India with certain clarifications. Hope soon you will get a response.

Thanking you,

(GURUVANSH SINGH)
MOBILE : [protected]

From: ICICI Bank Customer Care [mailto:customer.[protected]@icicibank.com]
Sent: Wednesday, November 04, 2009 6:45 PM
To: GURUVANSH SINGH
Subject: RE:'ICICICARE=[protected]' Due amount to be paid against Credit Card No.[protected] (MOSTURGENT)

Dear Customer,

We inform you that without the bank statement we would not be able to initiate request for refund of your excess funds in your card account.

Hence we request you to send us the bank statement so as to initiate a request.

We affirm that ICICI Bank at all times acts with diligence, in good faith, and in no manner prejudicial to the interests of its customers. And we expect the same level of co-operation and understanding even from our customers to help us in serving them better.

Looking forward to more opportunities to be of service to you.


Sincerely,

Ravi Kusalkar
Customer Service Manager,
ICICI Bank Limited.


Dear Customer,

As confirmed earlier the latest payment was received as cheque payment with other Bank cheque. Therefore please send us the scanned copy of the Bank statement showing the debit of your latest payment so as to help us to initiate request to send the excess fund through DD.

We will be able to initiate the excess refund process only on receipt of the bank statement.

Looking forward to more opportunities to be of service to you.


Sincerely,

Ravi Kusalkar
Customer Service Manager,
ICICI Bank Limited.

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank



-----Original Message-----
From: GURUVANSH SINGH ([protected]@gmail.com)
Date: Tuesday, November 03, 2009 04:01 PM
To: 'ICICI Bank Customer Care' (customer.[protected]@icicibank.com)
Subject: RE: Due amount to be paid against Credit CardNo.[protected] (MOSTURGENT)

Sir,
I do not have any account in ICICI Bank presently. You are requested to please send a Demand Draft/Pay Order of excess credit amount. As requested, I am giving below my mailing address where you can send above mentioned DD/PO.

Guruvansh Singh,
112, MIG-I, Ghalib Apartments,
Pitam Pura, Saraswati Vihar,
Opposite Pushpanjali Enclave,
Delhi-110034
Phone : 27018298
Mobile : [protected]

You are requested to please return me the excess amount of Rs.761.35 at the earliest.

Thanking you,

Yours faithfully,

(GURUVANSH SINGH)
From: ICICI Bank Customer Care [mailto:customer.[protected]@icicibank.com]
Sent: Monday, November 02, 2009 6:55 PM
To: GURUVANSH SINGH
Subject: RE:'ICICICARE=[protected]' Due amount to be paid against Credit Card No.[protected] (MOSTURGENT)

Dear Customer,

This is with reference to your e-mail with regard to your concerns for your credit card.

We inform you that the amount of Rs. 761.35 is an excess fund in your card account. As per our record the latest payment was received as cheque payment with other Bank cheque. Therefore please send us the scanned copy of the Bank statement showing the debit of your latest payment to assist you.

We will be unable to transfer the amount to Other Bank account, therefore if you have ICICI Bank account, then confirm the account number, otherwise confirm your mailing and non-mailing address to send the draft of excess credit.

Looking forward to more opportunities to be of service to you.


Sincerely,

Ravi Kusalkar
Customer Service Manager,
ICICI Bank Limited.

I have foreclosed by loan on 26th Sept 09 on my visit to mumbai. I kept requesting your staff for early collection of papers since I had to travel back to Singapore soon, As per contract the Bank is supposed to return the documents in 21 working days but after the stipulated time they gave me only half set of documents. The sellers agreement (who also had a loan with icici) is still (05 Nov 2009) not handed over to me. ICICI Home loan staff at Theen Haath Naka, Thane. keeps telling me to call morning and then says call evening with no proper update as to what is happening to my documents. I am very frustrated with the replies I am getting all around I hope this request is answered in a timely and relevant manner.

Earlier escalation has not recieved any response. The call centre lines are busy and cannot be contacted easily, Even if you are able to reach the call centre support personnel many times it is observed that their systems are down. Replies from Branch Manager as on 5th Nov 2009 1200 hrs, are also futile. He has mentioned his incapability in handling the matter and said that I am free to take legal action against the Bank.

i am trying to send pf form to new address of team 4u at naraina but unable to send due to correct address.plz send the confirmed address of it

Hi,
I am having an ICICI savings account (#[protected] in ICICI Kothrud Branch, when I came through a call from ICICI Direct executive who offered me a demat account and also promised to make my ICICI Savings account a ZERO balance account after it is linked.
I paid the processing charge of Rs. 250 and my account was created but my savings account never changed to ZERO balance and I was penalized by Rs. 850 in lieu of QAB.
I tried contacting ICICI executives and they mentioned that we can not help in it as my account is saving. I am feeling cheated as I have already invested quite a god amount with them.

Please help me out.
Anand

Subject : Please reverse 30,000 amount which has been debited from my saving account for the card settlement. I have paid 40,000 in total on to the ICICI card 8007.

Hi,


My Settlement Letter ref # APP[protected] got the settlement letter on 6 th Oct.


I am Srinivas Bhandari i hold an ICICI Bank CC # [protected]. I spoke to ICICI Bank collection excutive Shekar regarding my card settlement. I was offered the card settlement for 36,250/- in FOUR months installment. As per the settlement letter i made the first installment payment on 13 OCT 2009. But on 15 th OCT 2009 from my saving account #[protected] they have auto debited an amount of Rs - 30,074/-. I immediately contacted the collection executive Shekar # [protected] and informed what has happened. He gave me the number of his Boss Mr. Srinivas Madi Reddy # [protected]. When i contacted him on 19 th oct on the phone i informed him that he has given me the settlement letter for four months but my savings account got debited for 30,000. He stated that on the account lien has been implemented and hence it got debited and " Stated that the amount which has been debited in excess will be reflecting back in the account in 10 bussiness days. Till today its not reversed. When i took the settlement letter from the collection executive, neither him or the ICICI bank employees ANIL has stated that the account is under lien.

I happened to go to the ICICI Bank Opposite Assembly and i met Mr. Srinivas Madi Reddy regaring the auto debit issue. He stated that the mail has been sent to my residence about the auto debit. But i havent received anything of such sort. He took the settlement letter copy from me and calculated the excess amount which has be reversed back to me. Excess Amount of Rs - 3,842/- has to reversed to my account. He also asked me to contact him after 10 days about the reversal of the excess amount.

Please help me in this matter to get the 30,000 reversed to my account where i can pay the settlement amount in Installments as per the settlement letter. As i have to close my other deals. Please do the need ful to me ASAP.

Thanks,
Srinivas.

I have applied for Fixed Deposit with ICICI bank for Rs. 15000 & Rs. 10000 on 15.12.2008 & 30.12.2008 respectively and ICICI issued us FD @10.5% in my DEMAT ACCOUNT.

On 9.1.2009, ICICI made a reverse sweep by breaking my FD by diluting Rs. 5000 from FD to my Bank Account. This was told to be made due to decrease in balalnce in my account below Rs. 10000 on the day. This shoks me a lot as i was not informed for this and also no approval or acceptance was taken for the act inspite of the fact that ICICI charges Rs. 750/- as penalty for not maintaining average quarterly balance.I told them that this should not be done as not informed, but, they did not responded. I felt helpless but i have no option than to bear this unjustice as they clearly declined to do any thing in that case. Also, at that time i dont mind it due to non serious change in interest rate.

On 2.9.2009 again ICICI Bank made reverse sweep by breaking my FD by diluting Rs. 10000 from FD to my Bank Account on decreasing the balance below Rs. 10000. This again shoks me as the interest rate prevailed at the time of dilution was 3% lower than at the time when FD was made. Again no intimation was given to us nor approval for dilution was taken nor warning was made at the time of making transaction that "your FD may be diluted if you make this transaction as result into decrease in balalnce in your account below Rs. 10000".

This is injustice on the part of ICICI by diluting the FD at its own without taking the consent of customer and a purely a case of deficiency in services along with malafide intention on the part of ICICI to take the benefits of the lower interest rate by diluting FD created at higher interest rate.

Hece, i am pleading on my behalf and all such types of customer who are bearing such injustice of Banks and request to impose serious penalties to ICICI so that in future this practice shall not be adopted by the banks.

Thanking You,

Yours Sincerely,

Shailesh Bansal
Company Secretary
Super Hydro Electric Private Limited
16th Floor, Building No. 9B,
DLF Cyber City phase-III,
Gurgaon -122002

Mobile [protected]

i had applied for a ICICI Bank credit card on February 2008.
i was issued a wrong card and on top of that they had activated vodafone bill pay on the card but since the card was canceled the day i got it as i immediately called the customer and got it canceled but they kept sending me sms's till 6 months about the bill will be paid on this date and then on that i would get a sms again stating the request could not be processed due to insufficient funds i called up the customer care and again informed because of this my name has been put in the Default List.

I had send several mails to ICICI Bank regarding the same. Finally they accepted there mistake & send me a mail stating that i have no outstanding with ICICI Bank any more & my name has been removed from the cibil list.

After that i tried to applied HDFC credit card last month They declined stating that my name still there in your list


I kindly request you to look into the matter as i urgently need to apply for loan.

I foreclosed my account with ICICI HL and they should repay the premium balance (ICICI Lombard Insurance) and send to wrong address, after follow up closely with their local manager and noticed NONE of them interested to settle this issues and they claim NO HEAD or Management is responsible for their delay or mistakes... surprise they don't have a higher authority to take up matters! May be they are useless when it come to such service related. I think Nationalized bank and insurances are more reliable when it come to such situations...

On 13 – October – 2009 (Tuesday) between 9:15 AM to 9:30 AM, when I was going, my bike slipped down and got a very small injury on my solder. During this time from my pocket (Shirt Pocket), my ICICI Debit card fall down. My Saving account number is :[protected]. At that time I was not knowing about my card is lost.

On 14 – October – 2009 (Wednesday) I received 2 messages on my mobile ([protected]) that purchase of Rs. 10,000/- and Rs. 2,000/- have been made on 13 – October – 2009. The text messages (SMS) were as below:

You have made a Debit Card purchase of INR 10,000 13-Oct. Info:VPS*BOBBY SALES.

You have made a Debit Card purchase of INR 2,000 13-Oct. Info:VPS*BOBBY SALES.


I called to ICICI phone bank and blocked the card. But to get back the money bank is asking to launch FIR from Police Station and Submit to bank.

As the card was lost in limits of Navrangpura (Ahmedabad), I went to Navrangpura police station Ahmedabad city, but they didn't launched FIR. They simply launched NC complain. NC complain number is 71/09. They are not giving even the copy of this NC complain.

ICICI Bank will not proceed until they get FIR copy. And Police is not ready to register FIR.

I have lost the money and I am lost with whole the administration.

With a last hope I am sending you this mail, if you can get me back my salary lost through fraud.

I will be very much thankful if you can help me out to catch the thieves and get back money in my account.

I feel this transaction are done by BOBBY SALES, themselves.

Dear,
Sir/Madam
I am using services of ICICI bank from more then 2 years and on Saturday 10/31/2009 TIME 17:10 I did a transaction at ATM Machine O[censored]NION BANK OF INDIA situated at NEHRU PLACE using my
ICICI BANK Debit card # 4216-xxxx-xxxx-6204 ICICI BANK ACCOUNT#[protected]
ATM ID-NDEL[protected]
RECORD# 8683
DATE:-10/31/2009
TIME 17:10
AMT WITHDRAWN-Rs 2000
and I received 3 Notes of Rs 500 and 5 Notes of Rs 100 and out of which 1 Note of Rs500 is completely WORN-OUT and its completely TEARED I cannot use it its only 3/4th so I immediately contacted UNION BANK OF INDIA for this but they said they can't help me and said I should contact ICICI BANK so I called ICICI BANK CUSTOMER CARE for this issue and they said can't help me in this case and they even declined me from giving any Service Rrequest # OR any Complaint # and she said ICICI BANK Can't do anything and she will not register any complaint for this. So Please help me in getting this Rs 500 Note replaced ON the URGENT AS ITS NOT A FAULT AT MY END ITS THE FAULT AT EITHER ICICI BANK OR ITS A FAULT AT UNION BANK OF INDIA. AND AS A CONSUMER I WILL NOT BEAR THIS LOSS.
And Please Note down the series Of Notes that i received from that machine.
Rs500-5BP995566
Rs500-5DA955936
Rs500-8HB632757
Rs100-5KR82J423
Rs100-7DT0758J4
Rs100-JFC294877
Rs100-3AN907389
Rs100-8RC36J583
AND THESE ARE ALL THE NOTES THAT I RECEIVED FROM THAT ATM MACHINE AND OUT OF THIS Rs500-5BP995566 IS COMPLETELY WORN-OUT ITS NOT A COMPLETE NOTE ITS ONLY 3/4TH OF IT SO PLEASE GET IT REPLACED.
And I have attached the photos of the Note Below.
Thanking You
Sachin Arora
Contact # [protected] and[protected]

I have not received Rs.5000=oo from my ATM card no xxxxxxxxxxxx5959 from ATM of ICICI on 16.10.09 but debited in my saving account.I have lodged the complaint in the register kept in theATM.my complaint no. is 180 in the ATM register at pandeypur, varanasi.Please credit Rs.5000=oo into my saving account immdiately and inform us through sms to my mobile no. [protected].

Respected Sir/Madam,
This is Madhavi Latha Neeli, who is the customer of ICICI bank, Secunderabad Branch,S.D Road, Andhra Pradesh.

Bearing the Account number is[protected].

From Morethan 1 Month I got tortuted with giving Emails and calling to ICICI customer care centres, still they are not giving proper answers for my loss of money. same answers everytime they are giving , not understanding my problem, even I sent mail with snapshots.

2 times I requested for video clipingd of ATM,No response from ICICI team.

Here I am attaching snapshots along with clear explanation for clear Information.

Plz kindly look in to snapshot of statement…..then read my concerns

My Concerns:
[protected]-
--> From attached screen, please check 7th row i.e. 7th transaction available i.e. 04/07/2009 balance is 4,670 Rupees….

--> for 8th row / 8th transaction --> On 5th July from Mothi nagar, ATM I tried to withdrawal 3000 Rupees, In ATM after entering my pin number and amount. The system turned off, I asked to security person for the reason, he told nothing will happen please use another machine….this is the reason in statement showing in withdrawal amount is 3000, but transaction got failure as system got turn off….. for 8th transaction the System displaying date & time is[protected] / 21:16:27 seconds

--> From 9 th row / 9th transaction --> because of the 8th transaction failure as system got turn off, may be your system again revert backed that 3000 amount to my account. That’s what the system is showing ATM reversal withdrawal amount [statement description itself showing that ATM reversal withdrawal amount]. This is the amount ICICI people are getting confusing and deducting amount from my account.
….. for 9th transaction System displaying date & time is[protected] / 21:16:27 seconds [Both 8th & 9th transaction time is same plz check]

-->10 Th transaction is that, in another machine I went and withdrawal the amount of 4,000Rupees.means now in my account balance is 670 rupees. ….. for 10th transaction System displaying date & time is[protected] / 21:18:53 seconds

--> 11th Transaction is the Fake transaction i.e. up to 10th transaction time is 21:18:53 , but 11th transaction is showing that 21:17:49 , means 1 minute before….again it is showing as withdrawal of 3000 Rupees, How it can happened..

1) Here first doubt is that , if transaction is true , it shoud be commit as before 10th transaction.
2) After 10th transaction my balance is 670, but how the system accepted for 3000.

--> 12 th transaction, I dontknow what is that at all 31 rupees of withdrawal….

So once again I am clearly requesting that first 3000 amount not happened from machine, so itself revrsal happened that amount ICICI people are mistaken that its happened wrongly

--> 13th Transaction is that ICICI people deducted rupees from my salary amount.


The pain is that , just the ICICI team is blindly hanging to one answer , my query not at all understanding, nearly 10 mails I sent with different clear explanations.

Really I lost my patience and I am feeling that I tortured like any with same answers by ICICI Team.

wihtout my permission they closed my complient [My Complient Number : SR[protected]]

Please kindly requesting for justification.

I will be highly Thankful for your ultimate concern regarding the same, hoping to receive your continuous patronage like this.

Many Thanks for your Valuable time.

Thanks & Regards,
Madhavi Latha.

Hi,

I am a regular customer of ICICI Bank credit card. [protected]
This time i found that ICICI bank is cheating with there customer by hiding some charges.
I have done one transaction in month on Sept 27 of Rs 6006. Though i have not completed 48 Days of period why the hell ICICI charge me the interest amount.
It is totally wrong.
Please revert the interest charges otherwise let me know the process to close this card.
Date Ref. Number Transaction Details Transaction Amount
Domestic Transactions
27/10/2009 INTEREST CHARGES Rs. 413.80(DR)
27/10/2009 Service Tax Rs. 42.62(DR)
15/10/[protected] Autodebit Payment Recd. Rs. 304.00(CR)
10/10/2009 Infinity Payment Received, Thank You Rs. 2,066.00(CR)
01/10/2009 3/3 EMI Principal - THE MOBILESTORE--MULUN Rs. 2,066.34(DR)
01/10/2009 Orig Amt: 6,199 on 01-07-09 Bal: 0 Rs. 0.00(CR)

dear sir
last three time in my account 827 rs deduct when i go to bank they will return me my mony
but waste of time
i do not know for what reasone my deduct mony
my account nu is[protected]
my mo nu is [protected]

i've recharged my reliance cdma mobile by using icici internet banking.on 27 oct 2009 2030 hrs i did two recharge my 1st recharge of rs.48 was successful but 2nd recharge of rs.55 was shown successful, but the amount was not credited to my mobile.reliance ccare is not responding to my complaint. what can i do now?

Daer sir,

i K Kishore Kumar, i am online transfered amount unknown account amount of Rs.3500/- on dated 15th of October 2009, my account no is[protected]S R Nagar Branch) transfered account is[protected]madhapur branch) account holder name Sunit Jaswal ([protected]). so many times called to him his response is some time he told to me iam busy unable to check my account, some times my debit card pin no. lost and last call he told me my card is lost. iam given complaint letter given S R Nagar branch manager.

plz help me how can i retrieve my amount.

thanking you

Regards,

Kishore ([protected])

I am Mahender Shelar a Management graduate from Nasik Maharastra.
working as an Relationship Manager with an Insurance company.
I had purchased a Maruti 800 on April/2008 financied by ICICI Bank. and the installment for which is 5190/- i had paid my installment on
regularly for 1 year. but for last 2 months due to recession i lost my job and could not pay my installments.
Now comes the bank recovery agent into picture. he now started troubling me he constantly gives me call started harassing me. I narrated him and explained him every thing.but he say he has nothing to do with it and wanted me to clear my outstanding. i told him that i'm waiting for my final settlement and would pay of the outstanding once it is done. i also told him that i had found a new job and would be paying on a reguler basis from now on.
But today i.e 29/10/2009 he crossed all limits. he comes to my home at 9 p.m and started shouting, and using foul language. he said me to pay of the outstanding installment now or he will take away my car. he told me to come to his agency at night time.he humilited me infront of my neighbours. all the time i kept talking to him in a soft language but he was using harsh language. any how i requested him to give me a day and tommorrow i.e 30/10/2009 . i will try to pay him 1 installment. he thretend me that if tommorrow i won't get the payment done he would snatch away my car.I'm disturbed mentally
Kindly giude me what should i do in this regard. awaiting your reply for the same. kindly let me know on priority basis what should be my action for the same.

Thanks& regards
Mahender shelar
nasik
[protected]

This complaint against Cibil. I sushil ramesh sharma applied home loan from HDFC bank, They have checked my credit report from Cibil & it was showing that I was co-applicant with my father in ICICI home loan No.LBMUM[protected] for Rs.500000 taken in apr 2006 & show outstanding as Rs.385000. Asp per the sanction letter which I have was showing my brother Amit Ramesh Sharma as Co-applicant with my father in above loan.

If my status will not be changed by tomorrow then i have no choice to file suit against cibil which is providinf false information about me & spoiling my credit image.

On 22/09/2009 icici bank deducted Rs,1295 from my credit card for CPP ASSISTANCE SERVI PV L.
this is for credit card insurance which i never appled in written or on phone.
but then also they decudcted from my card.
Now CPP ASSISTANCE SERVI PV L is not ready to refund for the same.
my icici credit card no is [protected]

Please help.........

kiran
[protected]

Hi
I have applied for home loan from ICICI bank for 29 Lacs.

Which was approved after approval the documnet for Disbusment was signed by me before disbusrsmnet without any date and assured that the Disbursment will happen once registration of my flat will happen.

I have done registration of my flat on 12 of October.

After that i come to know that disbusrsemet check has been issued on 30 september without registration and Mortgaging the property.

This was done to include the disbusment in the September Sell targets of Sales Manager.
When I raised this with them that without registration how they can issue check.

then they offer me the amount of interest of 12 days .

I want to know following things

How Bank can issue a check/DD without Mortgaging the property.
Why should I pay the interest for the days which i have not utilize.


Now I have taken Loan from AXIS bank.

I have wriiten to Durgadas Sabal to cancel my loan on 14th Oct.
So I will not pay any interest on that money.
Because I cant do the banking with such a bank where employees can do any thing to fulffiling there sells targets.

I have the Photocopy of documnets which dont have Date,which was taken from Me.