ICICI Bank Complaints & Reviews

I have requested for change of address for past one month but to till date my address has not been changed and I am not receiving my credit card ststement.Inspite of the concerned executive have confirmed that my request for change of address has been noted.

Dear Sir,

My company had issued a cheque for reimbursement for amount of 2160/- in the name of Jaya Koganti (my married name) The cheque issued by my firm was a HDFC cheque. I got a return draft from ICICI saying there is a name mismatch ( My account name is Jaya Awasthi) The confusion is that the money 2160 INR is already debited from my firm`s account and the ICICI bank has returned it`s own draft for me to process, so the transaction from my firm is over, but due to ICICI I`m stuck with a draft which is of no use and they are refusing to accept it and pay me the money.

I`ve made several calls to customer service and made rounds of ICICI branches and no one is being able to tell me how to get my money.

Pl help. The details of the returned draft are:
dt[protected]
issuing branch- branch code 229, DE LOC DD no.172567
On demand pay to - Jaya koganti


Thank you

Jaya

Ref telecon with Sandeep (09/06/2009)

Pls note i have issued a cheque in favor of ICICI credit card no.[protected] (cheque no.587631 - RS.500/-) for my Credit card settlement, unfortunatually the last month statement shows Rs.400/- as a late payment fee and the check i have deposited in your drop box on 30/05/2009 Willington Island Cochin.
ICICI bank local officer Mr.Amal has promised me to wave the related cost and the waiver will be reflect in your next month bill (400+10.3%), today 09/06/2009 i have checked with your bank by phone and i do not find any waiver and Mr.Sandeeph straight away to reject my request.

I am settling amount on a month wise since 2005 onwards and the same you can check through my credit card statement.

Hence i request you to kindly wave the said amount at the earliest.

I am expecting your good cooperation. Kindly do the needful and confirm asap.

Santhosh Kumar.C.K

I am holding ICICI bank credit card since 2007.Upto 2008 thereare not charging any amount on cash payment against the bill generated and in 2009 they started charging against cash deposit without any prior intimation.In December 2008 i have done a cash payment of 1800/-against purchase made by the same card.They had charged me cash payment charges.I had forwarded so many request to waive of the same till March 2009 but they had not settled the same and now they had charged me late payment charges over 1300/- against that cash payment charge.My card already blocked since Feb2009.

Dear sir/madam,

i had taken credit card from icici bank ltd.its outstanding payment approx 30, 000/-. i am convert this overdue amount in EMI. bank is not convert in EMI. i can't pay this amount in once. i want that either this amount convert in EMI or settle this credit card.

plz take action and guide me.

thanx & regards
Rajvindra singh
credit card no:[protected]
valid from:09/08
valid thru: 09/12
mob:[protected]

I am using ICICI credit card No.[protected] since November 2007,
In July 08 statement date 18th July 2008 my credit card bill is 604.60 in which Rs.500 for Bharti Airtel and 93.09 & 11.51 (interest charges & Service tax) after that I spoke to ICICI executive (helplilne [protected]), they suggest me to pay Rs.500 before due date (i.e. 5th August) rest of amount they will reversed. As per instructed by ICICI Executive I deposited a cheque for the same.
In next month when i received statement (dt. 18/08/08) in that previous charges were reversed by them but some other charges mentioned on my statement late payment charges Rs. 400, Interest charges 37.95, & Service Tax 4.69. I was shocked because my last payment (Rs. 500) was not reflected in statement than I spoke to ICICI customer care executive, after that executive trace my payment through cheque details and he found that my payment is credit to some another person’s account. I requested him to correct the same and he told me that all extra charges will be reversed in next month statement.
Next month statement i.e. (18/09/08) I found that only late payment charges were reversed i.e. Rs.400 but other charges likes interest and service tax were still not credited to my card and they added some other interest charge and service tax on that 30.97 & 3.83. Now my total bill is for Rs.527.44 in which other charges is Rs.77.44 and my usages was only Rs.450 again I talked to ICICI help line for same again and they told me they will be reverse the charges so I made a payment for Rs.450/- as per my actual use.
Next moth statement (18/10/08) I found no reversal from the bank and charges were still there Rs. 77.44. After a month I booked E-railway ticket for Rs.149.65 from ICICI card on dtd.17.12.08 which is reflected in stmt. dtd.18/12/2008, and made a shopping for Rs.1400 from Singhal Sons on dtd. 28.12.2008, so I made consolidate cheque for Rs. 1550 on 02nd of January 2009 (consolidated payment because I was shifted from my mailing address and I had no idea that payment is counted on which month.
After few days I had received a call from ICICI recovery department that my due amount is Rs.1076.99 I was totally shocked because I am not using that card from last December 2008 so how could ICICI made dues against my card. For same complaint I had called to ICICI helpline ([protected]) on 18th of February09, I spoke to ICICI Executive she told me that bill is due from the month of july and she made request for statement from July 08 to January 09, so we can talk again and clarified the same.
On next day (19th February) i called again to ICICI executive please forward the statement for the period of July 08 to January 09. Again I called on 20th February i talk to (Suresh) ICICI executive again he promises me that he will forward the statement to me, But i havn’t received any statement for their at last on 21st February 09 I sent a mail on customer.[protected]@icicibank.com for my statement request, After getting all statement I called on ICICI Helpline they suggest me to pay Rs.178 minimum amount. Which is not accepted by me so I wrote a mail on 24th Feb 09 to customer.[protected]@icicibank.com after a day I received reply form there in which they mention Rs.674 I have to pay. (that is my last effort by me).
In Last month I received a call from recovery department non-payment of card when I refused for pay that amount they offer me to settle the account in minimum Rs.250/-. I want to settle my account permanently, but I cann’t trust on ICICI. Now my out standing (as per ICICI Bank) nearly 2000/-. I request you to kindly suggest me what shall I do ??

Maya Rawat
H-3, 100/c
Mahavir Enclave, Bengali Colony,
New Delhi-110 045
M: [protected]

Dear Sir,

I have a Saving account with ICICI Bank Account No:[protected]Hyderabad), I had made a purchase of Rs.3800/-, at the time of payment i used my icici debit card and it didn't processed so the merchant swipe the card for the second time and the transaction was processed, Soon after i checked my account and found it was debited twice, i went to the shop and asked them to check, they settled all transactions for the day in EDC machine but there was only one transaction settled for Rs.3800/-, So if the card has debited twice then the merchant should receive two transaction whereas they received only one transaction for Rs.3800/-

When i lodge the complain to icici bank Customer Care they asked me to wait for 10 days, after that they asked me to send a letter to ICICI Bank Debit Card team Mumbai, i have send a letter and enclosed the settlement slip which i have taken from the merchant and courier it to Mumbai debit card team but there is no response from them, when trying to reach them they are not responding.

So please sir, look it in to the matter and solve my problem.

thanks/regards,

Mohd.Rizwanuddin
Hyderabad
Mobile No.[protected].

WHEN I SWIPE THE CARD,

it's show accses aborated .unsaficinet balance

Dear Sir / Madam,

My name is Pankaj Kumar Gupta and my account no. In ICICI bank is[protected]. My
account has been open on behalf of my company Intouch Solution Pvt.
Ltd. it is salary account and that time i don't have any id proof and
by mistake of ICICI bank exeecutive this account has been activate in the
name of Pankaj Gupta. I left my company and account is running but my
account...

I am holder of ICICI acc no[protected], A personal loan is going on in my account Loan acc no LPCHD11340878.ECS date is 6th of every month. in the month of june ECS was rejected and the bouncing charge of 276 is charged on 8th june and 55rs on 6-june as per the bank these are bouncing charges.on 9th june bank again deducted 276 rs for the same ECS. on the helpine i was told that ECS when rejected is never sent agin and the amount is to be submitted in the branch through Cash only, on 11th the installment of 2808 is deducted from my account.
My ECS was rejected earlier also and i have deposited the amount in the branch and they never charged bouncing charges saying that these are waived off but i was told that an amount of 1100 rs is standing in my loan account and i will not be given NOC until i pay these charges.

This is total fraud activity of the bank, miscommunication from the banks side. i want these charges to be waive 276+1100 and explanation from the bank why ECS is again presented when they have policy of not to do so, why should i file a compliant in Consumer forum

Anirudh Kala

card no [protected] bank levied wrongful charges which was their own creation .till date not reversed the bogus charges . i do not have any interest to use such ill reputed cards.i am not getting reward points catalogue from the b ank despite reminders. when the order is placed for redemption bank says they are not available

I feel there is lot of sales pressure on ICICI Bank staff we are scared to enter into the branch rite from the helpedesk cash counter Manager everyone seems to be pressurized by the sales they wd be just back o[censored]s for go for ... products mistakenly if we go with our parents they say go for some Sr Citizen FD's or their related products if we go with kid again some insurance products. I und sales is imp for u guys bu let there be only one channel who handles this why is it everyone involved in it...pleas be cautious instead of going back for new customers or achieving targets don't loose your existing one's. Request you pls look into the issue facing lot of problem with your sales.

Unhappy Customer

Hello All,

My name is Sameer Naik. I stay in Pune but due to some work I was in Hyderabad in year[protected]. In Hyderabad I made a Fixed Deposit in ICICI Bank F.D Account No:[protected]. Fixed Deposit was of amount 50, 000 and for duration of 6 months. I was told by ICICI bank that the amount after maturity will come directly into my saving account but it never happen. Nither I got the recept of the fixed deposit I made. I approched ICICI bank mainy times and thay say you need to go back to Hyderabad Branch to get the duplicate receipt. It's not possiable for me to go so long in Hyderabad from Pune. I am really frustrated with this incidence. Why do thay call ICICI as anywhere banking i[censored]ser need to travel from one city to another for banking work.

Pls note that I have tried to withdraw money from SBI, Amalner Bracnch on 1st April 09. I tried it for 8 times but money does not dispenced from ATM. 7 out of 8 transactions got reversed but the last one of Rs. 5000( NFS/CASH WDL/01-04-09/15:25:13/0 ) did not get reversed.

Account Id :[protected]

The matter is pending for more than 2 months.

Urgent action requested.

-----Original Message-----

Request logged in on : 2nd Apr 09.

Branch Id : 0051 Account Id :[protected]
Dear Sir,

Pls note that I have tried to withdraw money from SBI, Amalner Bracnch on 1st April 09. I tried it for 8 times but money does not dispenced from ATM. 7 out of 8 transactions got reversed but the last one of Rs. 5000( NFS/CASH WDL/01-04-09/15:25:13/0 ) did not get reversed.

Kindly check & confirm.

Thannks for your co operation

Reagrds

Abhijit Gujarathi

Reply received from ICICI Bank dated, 3rd Apr 09.
Dear Mr. Gujarathi,

We have acknowledged your query with SR[protected].

We will write to you with the details by April 15, 2009.

Safe Banking Tip:
Never share your internet banking passwords & ATM/Debit card pin with anyone. ICICI Bank will never ask you for your ATM /debit card PIN and net banking passwords.

Sincerely,

Pavani. R
Account Manager
ICICI Bank Limited

After several corrospondents & almost three months I am still awaiting refund of money in my account,

The reply received from ICICI bank dated 12 Jun 09 is attached herewith.

Dear Customer,

We are looking into the matter on high priority. However, we have realize that we will require few more days to resolve the issue.

We are following up with the acquiring bank and will update you in 4 working days .


Looking forward to more opportunities to be of service to you.

Sincerely,

Bhakti Shetty
Customer Service executive
ICICI Bank Limited

DEAR SIR,
MY EMPLOYEE CODE WAS C00563 AN DOJ OF YOUR COMPANY WAS 01-OCT-05, AT LOCATION SURAT IN ICICI TWO WHEELER LOAN CPA DEPARTMENT ON POST OF SR.EXECUTIVE.
I WANT TO WITHDRAW MY PF BUT I HAVE NOT PF NO, , , SO KINDLY GIVE ME MY PF NO AND WHERE I HAVE TO SEND DOCUMENTS FOR WITHDRAS PF

REGDS
PARESH RUPAPARA
SURAT-GUJARAT
CELL.[protected]

A courier was sent by ICICI Bank to me in ghaziabad, u.p, with POD No [protected] on 5/22/2008. It is not yet delivered at my house. The courier should have a duplicate copy of property documents and duplicate copy of loan agreement done with icici bank, which I require on very urgent basis and i am now suffering for company's carelessness.

i have checked back with icici customer care today, they gacve the above details for the package and even gave me two contact no. one of which is not existing and on the otherone its just ringing and no body is coming on line to enquire.

I would like to bring the matter to your notice, so that you will enquire about it and see that it will not repeated again.

thanks
abdul haneeef khan

Respected sir/madam,
Regarding our last complaint against ICICI Bank on 12/06/2009 about our locker no.336, key no.363 related to our A/c no.”[protected]”.
The copy of letter which I sent to you yesterday is just all the verbally talk which the bank employees and the branch manager (NEERAJ and his boss) committed with us.
But when we wrote all these things those they committed on paper they refuse to sign on the document. They are trying to convince us just to break open the locker without signing any document.
In letter mailed on 12/06/2009 I wrote that the locker is not in its healthy condition. It’s riveting and the upper aluminum plate is also very loosely fitted and the key with us is not working and the branch manager admitted on phones that our locker no.”336” break open by mistaken. Also our locker has been surrendered in their records in 2007.
All these things are not in our favor. Please go for the genuine action on bank and its concerned employees so that we recover our belongings (materials) from the bank safely.
Thanking you.
Harmanjit singh
Mob:[protected].
Mail: [protected]@gmail.com

Dear Sir,

I have been using online payments system of ICICI BANK. I now find that every time I do such a transaction, I am being charged some fees. Can this amount be returned as the bank has nevere levied intimated that a fee will be levied if the facility is used.

Thanking you
G K Chetty
[protected]@rediffmail.com

icici bank is worst bank in service

i am sending the mail fom last 10 days on icici banks mail id ...



-----Inline Message Follows-----


PLEASE REVRSE THE AMOUNT



----- Forwarded Message ----
From: bhau narawde <[protected]@yahoo.co.in>
To: customer <[protected]@icicibank.com>
Cc: [protected]@yahoo.co.in
Sent: Monday, 1 June, 2009 4:59:11 PM
Subject: Fw: Fwd: Email From IRCTC


To,
The manager, icici bank ltd.


Sub ; kindly adjust the amount of RS 1872...
CREDIT CARD NO ;[protected]
BHAUSAHEB D NARAWDE. CO NUM ;[protected] / [protected]
Please find herebelow the confitrmation about transaction cancelled and the amount credited to the above said account by the IRCTC.
As I have already paid the first instalment of Rs. 624 including service tax of the said transaction although the said has to be retained to me from your department. so i would like to request u PLEASE adjust the total amount of transaction which is reflecting in my statement...still i have not recieved statement of the may 2009...



----- Forwarded Message ----
From: Mukesh Ttml <[protected]@ttml.co.in>
To: [protected]@yahoo.co.in; [protected]@ttml.co.in
Sent: Wednesday, 4 March, 2009 9:45:34 AM
Subject: Fwd: Email From IRCTC


Hi! Bhau,
Please check the statement as per below mail...

[protected]@nks & [protected]@rds




-----Inline Message Follows-----

Dear Customer,

The refund of Rs. <1850.00> for the transaction tried by you under reference no.[protected] which has failed and later found that the payment has been debited to your credit card account has been credited to your credit card account at 02/28/2009 09:18:29 PM.
We suggest you to please retry the transaction, if not booked already. The booked tickets history can be checked to view the list of all tickets booked by you.
Warm regards,
[protected]@irctc
________________________________
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-----Inline Message Follows-----

Dear Customer,

The refund of Rs. <1850.00> for the transaction tried by you under reference no.[protected] which has failed and later found that the payment has been debited to your credit card account has been credited to your credit card account at 02/28/2009 09:18:29 PM.
We suggest you to please retry the transaction, if not booked already. The booked tickets history can be checked to view the list of all tickets booked by you.
Warm regards,
[protected]@irctc
________________________________
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-----Inline Message Follows-----

Dear Customer,

The refund of Rs. <1850.00> for the transaction tried by you under reference no.[protected] which has failed and later found that the payment has been debited to your credit card account has been credited to your credit card account at 02/28/2009 09:18:29 PM.
We suggest you to please retry the transaction, if not booked already. The booked tickets history can be checked to view the list of all tickets booked by you.
Warm regards,