ICICI Bank Complaints & Reviews

To, Date: 25 May 2009

The Grievance Redressal Officer,
ICICI Prudential Life Insurance Company Ltd.,
ICICI Pru Life Towers, 1089
Appasaheb Marathe Marg, Prabhadevi,
Mumbai 400025. Tel.: 40391600


Sub: An Application for Refund of Money, which ICICI Prudential Grabbed from me by Misrepresentation & cheating


Dear Sir/Madam,


I, the undersigned applicant do hereby submit as under:

1. That on 13 June 2006, in ICICI Bank, Connaught Place New Delhi, that applicant went there to withdraw the money from FCNR account and there One Mr. Anand Kumar claimed himself to be an employee of ICICI prudential. He allured and tempted the applicant to invest Rs. 2, 25, 000/-(Rs. Two Lacs and Twenty Five Thousand ) in a scheme in which his invested Money shall become Rs. 6, 25, 000/-/-(Rs. Six Lacs and Twenty Five Thousand ) after expiry of three years and further assured that now onward the applicant will not require to pay any installment and he shall receive the Sum of Rs. 6.25 Lacs after three years, on the deposited Sum and further assured, that the applicant can avail the loan facility as well & such increment from Rs. 2, 25, 000/- to 6, 25, 000/-shall be tax exempted and shall also provide the applicant protection of insurance as well & in this manner Mr. Anand Kumar tempted thus the applicant then and there itself, handed over the cheque of Rs. 2, 25, 000/- and Mr. Anand Kumar got signature on the blank form and applicant fell in the trap.

2. That in the first week of July 2006, the applicant received the Policy documents and after going through the same, he came to know that it is the ICICI Prudential Life Insurance, "Life Time" Policy and Policy commenced on 14.06.06 and in which Death Benefits Rs. 10, 00, 000/- /-(Rs. Ten Lacs) and Accidental Disability Benefits Rs. 10, 00, 000/-(Rs. Ten Lacs). After Going through the Policy Documents, the applicant, within Free Look up period of 15 days, wrote letter to the company for cancellation of the given above said Policy since the applicant didn't agree to such terms and conditions of the Policy Documents.

3. The Company Received the Letter (Copy enclosed) and not acted as per requirement but acted in wrongful manner, ignoring the interest of the applicant, thereby jeopardized the applicant's interest.

4. That in the Month of Nov. 2006, the applicant received 2nd Policy Documents and the applicant kept the documents in 'Utmost Good Faith' did not read the terms & condition of the provided policy.

5. Later on the applicant came to know that they have issued the applicant yet another wrong Policy, amounting to the breach o[censored]tmost good faith. Since even the terms & conditions of their Policy are also not acceptable to the applicant.

6. That applicant got surprise of life time when the same company asked him to pay 2nd installment of premium in the month of Sept. 2007, which he declined, but then the company threatened the applicants that his money will be forfeited, fearing the worst he paid, but after much haggling the company made the applicant to pay Rs. 1, 80, 000/-(Rs. One Lacs and Eighty Thousand).

7. At the time of Second Installment, when the company representative (Mr. Anand Kumar) came and asked for the second installment, the applicant apprised him of his (applicant’s) pathetic situation and expressed his helplessness, and the applicant claimed back his deposited money. The company Representative assured applicant that he/company will do the needful and he/company will get applicant back the deposited money once the applicant make the request in writing, at that moment the company representative got blank paper signed from the applicant and thereby the company representative/Company committed fraud upon the applicant.

8. Now in the month of Sept 2008, the Company again asked 3rd Installment of Premium and then the applicant checked the policy Documents and to the utter surprise of the applicant, that he had received the second Policy Documents which commences of 1st Sept. 2006 sir/madam it is pertinent here to mention that this policy documents were also issued on the same Receipt Numbers[protected] as well as on the same date of receipt of Proposal Form i.e. 14 June 2006. Now, in the 2nd Policy Documents initial Death Benefits changed from Rs. 10, 00, 000/- (Rs. Ten Lacs) to 11, 25, 000/- (Rs. Eleven Lacs and Twenty Five Thousand ) and Accidental Disability Benefits remained same . The Age has been shown as 40 years instead of 39 of the applicant. Sir This Policy could not be issued as per IRDA Law since the issuance of this policy had been stopped since 30th June 2006.

9. In this way the applicant has been cheated of Rs. 4, 05, 000/- by your company.
As per seeing his family and financial status he had no need of life insurance Policy, because first he is single, having no family, secondly he was unemployed, then why this kind of Policy has been given/issued to him without clarifying/explaining to him about all the pros and cons of the same.
Thus yourgoodself is requested to graciously refund the Money of Rs. 4, 05, 000/- to the applicant along with interest till realization of the same.

Looking forward for your earliest response.


Thanks & Regards


Name of Applicant,

Ramesh Lal
49/2, Pratap Nagar
Mayur Vihar Phase I
New Delhi 110092

Mail Address: Ramesh Lal,
C/o: Jai Kishor, 109/13
3rd Floor Amrit Puri,
Opp. ISKON Temple, East of Kailash,
New Delhi. 110065,
Ph.[protected] call before 10.00 A.M and after 8.00 P.M)
Email : rameshlal.[protected]@gmail.com
Mobile: [protected]

Bearer of Disputed Policy,
Name of Policy Life Time
Policy No: 02941442
D.O.C 1st Sept 2006

DEAR SIR/MADAM,
MYSELF JAYDEEP SINHA APPLIED FOR A CREDIT CARD(ACCOUNT NO.[protected]) AGAINST MY DEBIT CARD ACCOUNT(SALARY ACCOUNT) NO.[protected] AND GOT THE CREDIT CARD ON MARCH' 2007.THE TOTAL CREDIT LIMIT (INCLUDING CASH) FOR THE CARD WAS RS 28, 000.
SINCE THEN, I HAVE MADE A PAYMENT OF RS 32, 800 THE DETAILS OF WHICH ARE GIVEN BELOW-MONTH-BY-MONTH...
SL.NO DATE PAYMENT MADE

1 14/06/2007- Rs 810
2 04/09/2007 Rs 2, 970
3 04/02/2008 Rs 1, 470
4 04/10/2007 Rs 2, 990
5 05/11/2007 Rs 3, 090
6 04/05/2007 Rs 610
7 05/05/2007 Rs 2, 200
8 04/07/2007 Rs 2, 950
9 11/04/2008 Rs 1, 450
10 03/08/2007 Rs 2, 940
11 13/12/2007 Rs 1, 650
12 05/03/2008 Rs 1, 450
13 05/05/2008 Rs 1, 500
14 13/06/2008 Rs 1, 500
15 14/07/2008 Rs 1, 550
16 01/08/2008 Rs 1, 600
17 01/09/2008 Rs 1, 650

AND, EVEN AFTER MAKING A TOTAL PAYMENT OF Rs 32, 800 AGAINST MY CREDIT LIMIT OF Rs 28, 000...I HAVE BEEN REPEATEDLY HARRASSED BY ICICI CREDIT CARD COLLECTION PERSONS.THEY ARE REPEATEDLY DISTURBING ME AND MY FAMILY MEMBERS BY PERSONAL VISITS AND ALSO PHONE CALLS.
MY QUERY TO A LEADING BANK OF INDIA IS THAT FOR A CUSTOMER WHO HAS MADE SUCH CONSISTENT PAYMENTS OVER THE LAST TWO YEARS, IS THIS THE PROPER TREATMENT? OR DOES THAT PERSON DESERVE A BETTER TREATMENT?

ABOVE EVERYTHING ELSE ON 3RD OF FEBRUARY'2009, THERE WAS LIEN MARKED ON MY ACCOUNT NO.[protected]...AS A RESULT, MY BANK ACCOUNT WAS FREEZED -SHOWING AN OUTSTANDING DUE(OF CREDIT CARD) OF Rs 44, 510.95!!.I DEPOSITED ONE OF MY CHEQUE OF Rs 500/- IN THIS ACCOUNT ON 2ND OF FEBRUARY'2009. BUT, UNFORTUNATELY, I LOST THE ENTIRE AMOUNT AS THE ACCOUNT HAS BEEN ALREADY FREEZED.

ON 07.02.2009 I RECEIVED A LETTER FROM MR SHARMA, MANAGER DSMG, CREDIT CARD COLLECTIONS, ICICI BANK, UPPERWOOD STREET, KOLKATA-700017 WITH THE SUBJECT -"LIEN MARKED ON YOUR BANK ACCOUNT TOWARDS UNPAID OUTSTANDING DUES OF Rs 44, 510.95 IN RESPECT OF YOUR ICICI BANK CREDIT CARD ACCOUNT NO.[protected]"..ACCORDING TO MR SHARMA, THIS IS TO BE PAID WITHIN 3 DAYS FROM THE RECEIPT OF THIS LETTER, FAILING WHICH THERE WOULD BE DIRE CONSEQUENCES...


DEAR SIR/MADAM, IS THIS YOUR "TRUSTED" BANK'S SERVICE TO ITS LOYAL CUSTOMERS?? IS THIS THE TRUE MEANING OF YOUR SLOGAN "HUM HAIN NAA"?
IF THIS IS THE PAY-BACK FOR MY LOYALTY WITH ICICI BANK OVER THE PAST TWO YEARS, THEN IT REALLY HURTS ME.I NEVER EXPECTED THIS BEHAVIOUR FROM YOUR PART.
I WOULD KINDLY REQUEST YOU TO LOOK INTO THIS MATTER AND DO THE NEEDFUL WITHOUT FURTHER DELAY
THANKING YOU,
YOURS SINCERELY,
JAYDEEP SINHA

Undersign holds a saving A/C No.[protected] with ICICI Bank, Sector-14, Gurgaon Branch.

On 17th May’09, I visited Axis Branch ATM (ATM ID – S1AC131) located in Galleria Market, DLF Ph - 4.

Attempt to withdraw 5000 Rs was declined.

To my surprise, I rcvd sms on the same evening that 5000 Rs have been debited from my A/c.

On 18th May, I called and registered complaints against above two transactions and was given service request nos –
SR[protected]

Since then, I’ve been following up with your Customer Care Dept on phone and was then adviced with additional SR’s
SR[protected]
SR[protected]

Finally Customer Care informed me that they have rcvd a statement from Axis Bank that the above transaction was successful,

In order to support my case, I have submitted to ICICI Bank authorities the transaction slip that I got from the ATM M/c confirming that the "withrawl transaction has been been declined" (ATM Record No. 9652)

In between, I made personal visits to Sec 14 Branch on 10th & 24th June, and have registered complaints with the concerned authority.

Since more than one month now, I'am struggling to get my 5000 Rs back.

Pl help !

I ALREADY MAIL TO ICICI BANK
To
ICICI BANK LTD
DISPUTE TEAM
MUMBAI

SUB : DISPUTE O[censored]NAUTHORISED TRANSACTION

I am VIJAYANAND POOJARI credit card holder of your bank credit card no is [protected] issu date 12/07.
This is to inform you someone missuse my credit card through online transaction. Previously rais this issue when was first fraud done but the dispute team never resovle or responding to me.
transaction date 24/112008,
to BHARTI CELLULAR LTD
Amount : 2700/-
complaint no : SR88107740

Again some one done fraud transaction throught online in the month of june2009
details are given below
TRANSACTION DATE TO AMOUNT
13/06/2009 BHARTI CELLAR LTD 10000
13/06/2009 BHARTI CELLAR LTD 2074.39
13/06/2009 BHARTI CELLAR LTD 5000
13/06/2009 BHARTI CELLAR LTD 2302.66

I already requested to stop my credit card but it still using some one after overdue. I requested you to please trace this and credit all dispute amount as soon as posible and i requested you please creat new SR above fraud transaction.
Pls reply


THANING YOU

Regards & thanks
VIJAYANAND POOJARI

NAME: CHANDUBHAI D PATEL
LOAN NO.: LBVLD[protected]

SIR, I ALL READY PAY MY FULL EMI TO ICICI BANK FROM 8 MONTHS AGO. BUT STILL BANK CAN NOT ISSUE ME MY NOC AND MY ORIGINAL DOCUMENTS. I ALL READY COMPLAINT TO SURAT BARANCH AND ALSO COMPLAINT TO BHARUCH BRANCH AND SUBMIT MY DOCUMENT AS A PROOF BUT STILL I AM GETTING LETTER FROM ICICI BANK REGARDING OUTSTANDING AMOUNT OF RS. 7991.
PLS DO NEED FULL IN THIS MATTER.

THANKING YOU,

CHANDUBHAI D PATEL

I had taken the Home Loan on June 2006 from ICICI Bank and subsequently had to shift to public sector bank in the next 2 years because of irregularities, disparities and total discomforting experience I was made in those years.
At the time of closure they sent me the final IT cerficate via email in a format that which was NOT readable on the computers. The reason was it was missing a font format on the systems I tried opening the file. I even wasted my time searching to download the FONT and try opening the file. After much a do, I filed a request on June 16, 2009 at the customer care (SR #[protected], which stated the the same shall be delivered within 7 business days.
On July 1, 2009 I again called up the customer care giving reference to my service request, to my astonishment I found that the document had already been delivered to someone names - "Rakesh". However I donot have any one by that name in my family.
I am utterly dissatisfied by the approach ICICI handles it's customers and their greivences.

I am holding 5 Cash less card and its nearing a year, the card validity is suppose to expire, every time I ask, i am told that they don't have their center or availability to use cashless card.

Now I wanted to know the nearest center to where I am located, I have made approximate 8 calls and finally reached customer care, where Elizabeth was asking for my policy No. and then she says that I cannot give the information now as servers system is down since 3 days.

Dunno what they do and how can customer avail the facility, sometimes it looks like its fake and way of making money, which ever place you ask and they say that they do not have the facility there.

I feel like I was cheated by getting this policy which is of no use to me so far and I have spent more then 50, 000 rupees in cash for my kids and wife's medical.

Hectic

i amardeep singh taken EDC service from icici bank & my MID[protected] TID[protected] & the last transaction of RS-11780/-on[protected] bank not given the payment they said u close ur account we wont able to givepayment & i replied have already open new account in ther bank in another branch & i also given request to link the EDC service to fresh account but they not linked & said i[censored] want ur cheque u have to widhrawl the EDC service then the bank made ur payment by cheque i do the same & bank collect ther machine on[protected] but they not given my payment cheque till now & i call customer many times regarding my cheque they replied nothing.

I operated ICICI ATM machine at Sec 7, Gurgaon and withdrew Rs5000/ on 24.6.2009. One Rs500/ note appeared fake and I told about it to the guard. I also entered details in the diary kept overthere. Earlier also I have received fake currency note from ICICI ATM outlet. Now I want the bank to respond to this as it is not an isolated case. Other people have had similar complaints.

I have done 2 tranaction of railways so according to that i have to pay 3 + 3 EMIs but it was a error from bank and i wrote tham regarding the same also they aggree and mail stating sorry but after 20 days when i recived the statement it was not at all the mistake was rectify .
with reference to the mail from ICICI BANK it clearly states that the both the entries are nullified than why i am being charged 4 EMI in my latest credit card statement dated 21/06/2009 instead of 2 EMIs, as i have called the call center executive and they are not able to slove it and not able to answer the same and always put me to the main menu and that had happen 8 times always i put my point and he transfer to the main menu again a i had to put it all the detail and card no and password and again when i tell him that i have been charged 4 EMIs instead of 2 EMIs he do the same putting me to the main menu please do the needful as you can understand how painful it is to call the customer call number for 8 times and that to for a pregnant lady as i am doing the same since last month and after doing the same i got the below mail than to i have to start again as i would like to discontinue with this card and please bill me all the totals outstanding as it very stressful for a pregnant lady to do all this thing with a baby of 9 month in her hand.
Also i have a mail from railways that the amount of both the tranaction has been refunded to bank on[protected] and i was charge for only 2 tranaction than why ICICI bank is charging me for 4 tranaction .
Pleas do the needfull as i am very much fadeup with ICICI credit card.

I have a demat account with ICICI direct since 2003, ... Last 4 years, every year they are asking me to submit the application form and other proofs...reasoning that they have lost all my information in 2005 floods... However after that i have already submitted all information atleast for 3 times... Now they have de-activated my demat account and am not able to do any transactions... although they are charging me for this service... i have few lakhs of shares in my account and since am not able to do any transaction... i am loosing money...
This is causing me huge mental trauma, financial and emotional harrassment... pls help
Regards
Sandeep
[protected]

Dear Sir,
I have taken Auto Loan from ICICI Bank, Guwahati, almost 36 instalments are paid. Only 24 instalments are to be paid. Beacuse of loss of Job since December I could not pay 4 instalments. Earlier seven instalments were lapsed and The Recovery manager Mr. Manas Choudhary- [protected] was never so aggressive to use abusive ways through the network of Recovery agents. I paid all the seven instalments with in two months. Now only 4 instalments are lapsed and Recovery agents are using all sorts of Abusive ways of Recovery that is against recent RBI Regulations.
1. The bank is using more than 20 unknown numbers to make threatening calls: I am giving few of it: [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected].

Sir, these are few of those numbers which are saved in my cell. there are more numbers through which ICICI Collection manager is harrassing at Odd times, on Sundays etc.

I have assured the manager that with in two months all dues will be paid. But he, may be, under influence of some local companies, who want to hire me on Cheaper salaries, which I refused, is harassing me this time like any thing.

Pls. help me in undue harassments by influenced ICICI Collection manager and its team.

dear sir,
i had worked in icicibank from september 08 to march 09.
i want to widhraw my p.f. so please send p.f. form for settlement at my postal address.

My Name is Rohit Singh and I opened a saving account on 28th May 2009 at Indiar Nagar Branch in Bangalore and activated on 9th of June 2009 but when I went online to register for verified by visa for online transaction I felt astonished because I entered my correct card number and login Id and password and pressed next button for register a message came "this is not valid card number, enter valid card number" and I tried several...

Hi,

I am very much frustated and dissatisfied from the services of icici credit cards (rewards point).
I am holding 4-5 icici credit cards including platinum, gold, silver, amex and virtual.
From last 1 year, i ried to redeem points but only 1-2 items (waste) available for me, every time your customer care told to wait.

Issue -- Now i got to know that all my cards are having main card as Amex type, and for that reason i can redeem only 2-3 items but simple gold and platinum holders can get a big list of items.

I go through some conversation with customer care they are not ready to help and even they suggest to cancel all these cards and freshly apply for paltinum if i want. They even not ready to issue imint card on top of my any credit cards.


Finally i registered complain -- SR[protected], with one hour long call your customer care people give me the resolution by sending me 'Gold Card Gift List'. When i got list i having 6-7 items only.
I tried to call customer care again and want to order one item from list, and again customer care people told that they will not give this gift to me, i give all refernce of complin also but they refused to give gift.

Now i want one staight answer, you people will give that or not ??? if not i happily want to cancel my all cards, and update the same to my company HR so thay will take care next ... b

becuase the feeling is that .. you don't care customer----i am having 4k+ points .., done 4-5 lacs tarnsaction per year...and ... my friend with simple gold card will getting all gifts but not me... its ridiculous...


--
Thanks And Regards
Vipin Panwar

I had taken Auto Loan from ICICI Bank, Guwahati. Due to loss of my Job I could not pay the Four Instalments. Befor that my Seven Instalments were lapsed and were paid back. At that time Bank officer Mr. Manas Choudhary[protected] did not put such pressure. Now while four instalments are pending, but mr. Choudhary, influenced by the same company which I left and do not to join again, is puttind undue pressure.

I asked him to send an email what he was telling verbally that 29th June 2009 is closing date, he furiously refused it.

Sir, some local companies want to hire me on cheaper salaries which I refused. Mr. Manas Choudhary and few of his collection agents-Mr. Diganto Gogoi-[protected] are designing to put pressure on me influenced by those companies.

Sir, pls. help me out, I will pay all the dues of Bank before October 2009, as I am in process of getting good assignments. Because of General elections 2009, I could not get any assignment for last three months.

I am a Business Development Consultant at Guwahati.

I am a regular customer of ICICI Bank Credit Cards Since 2004. In the month of April'2009 I have paid my Credit Card Bill's Minimum Amount due Rs. 3000/- by cheque vide cheque No. 124444 favouring ICICI BANK CREDIT CARD WITH MY CARD NO. But in the Next Month, i.e in the month of May, statement didn't show credit of said cheque to my Credit Card account.

More over, they charged me late payment fee & interest charges. on my inquiry, they waived the late fee and interest charges levied on late fee. but didn't credited my cheque of Rs. 3000.00 in the said account. I went to my Central Bank from which I have issued cheque of Rs. 3000.00. The Bank personnel told me that the amount is debitted from my a/c in favor of Credit Card. Again I went to ICICI Bank Navsari Branch with my Central Bank's statement. but they are still ignoring that my cheque is not credited in my said credit card account.

Settlement of the Credit Card was declared by the company settlement department along with the issue of settlement letter. Company had sent their collection agent to whom the cheques were issued for the month of feb and march.

Regular account balance was maintained but the company did not represented the cheque and debit my account.

Further to the above, company ICICI Bank had frozen my account carrying balance more than the settlement amount.

Visited ICICI Head office in Bombay and in Delhi, bank does not have the records of the cheque issued to the recovery company.

Further to the above on representation of the receipts along with the copy of the cheques issued at rohini branch, New Delhi. Bank official claims that the receipts issued by the settlement agency on behalf of ICICI Bank Credit Card department is fake.

The Bank after 15 days of regular followup unblocked my salary account with a debit of Rs. 8000 without intimation on the prior and defaulting the arrangement made by the credit card division.

Wish to unlink my salary account and settle the outstanding of my credit card as previous arrangement agreed between myself and the bank.

Regards,
Nishant Grover

e-mail: [protected]@yahoo.com, [protected]@ial.com

i want to know that when the dividend was declared of below companys.

ICICI Bank Ltd.
Vijaya Bank
RNRL
R Power

sir,
i am Girdhar Panjwani & i was using icici bank a/c refering to this no.[protected]. i am highly disappointed by the transaction amount being charged by you.i have already send you written application of closing my account but no action would be taken by you against this request. I hope this time bank will take my application seriously & will close my account as soon as possible, otherwise i'll take any bad step against you.

Girdhar Panjwani
[protected]
GWALIOR.