ICICI Bank Complaints & Reviews

Hello

ICICI bank home loan department operates my home loan account by inceasing / decreasing the EMI and tenure without my knowledge and authorisation,

I have sent mails to the account manager in the past and get this corrected. This phenomenon is still continuining unabated.

Am sure this would be the case with many customers of the bank? Is there a way to put an end to this permanently.

Thanks

Pls see this

http://worseloan-icicihl.blogspot.com/

ICICI Bank has debited me Inr 1, 33, 677.73 on a transaction which happened in Thailand when I was in Delhi to my account. I got an alert of the transaction and within minutes I got a call fm ICICI Bank also asking if the transaction was valid and I clearly said no...i am in Delhi...this is a fraud and stop it immediately.

Initially they reversed the transaction temporarily saying they are contesting the payment but within few weeks they hv again debited the amount to me saying the ruling went in banks favour. I asked them how can they represent me without involving me or asking any details fm me ! Who and how has the ruling gone in favor of the bank ? Basis what facts/proofs !

They don't have any clear answers and I am having to go thru the harrassment of calls/reminders to make the payment. They say if you want to dispute the amount please fill forms/provide proof that you were not travelling. I will do all of that but the question is why should I have to go through all this when this is a clear fraud and the transaction was advised as fraud and invalid within few minutes I got the alert on my cell phone.

Other than resolving the case which should definitely go in my favor as I was simply not in Thailand and never even used this card# for last 5 months, I actually want to have ICICI pay me 1 crore for mental harassment and waste of my precious time for no fault of mine and gaping loopholes in their system which allows anyone to showup with fraud credit cards n be able to transact such a huge amount on one go and that too outside the country !

Hi

I had requested for Form 16 for Year 2007-08 From ICICI bank. They says its been shipped but tracking # is incorrect. Its been more than 3 months. Also asked to send on personal email id & they says it sent but never received. NRI managers does not even respond to the email query

Please suggest if there is any way to take legal action.

I have a zero balance account with ICICI which was opened to link with INDIABULLS demat account. It's been about an year since i opened the account and now they have deducted 827 INR from my account without any intimation. When i called costumer care to inquire about the deduction made, they reply i should maintain 5000 balance atleast . When i asked how come that stands zero balance, they reply normal users have to keep 10, 000 minimum and linked account holders are very special with zero balance account so we have to maintain only 5000 as minimum balance. Isn't that cheating? Please take action against these cheats, who keep on reaping money from it's costumers making false commitments.

Dear concerned/ all,

I have a credit card from ICICI Bank which is being used by me for over three years now. My payments have been quite regular and I have never defaluted on any dues. In fact, off late i have been making the payments much ahead of the sur data. My limit on the card used to be Rs 77, 000 till a week back. This is despite the fact that I have a card from another bank (on the very same credentials) with a credit limit of more than Rs. 1 Lac. I got a funny message from ICICI Bank last week, stating that the credit limit has been lowered to Rs 32, 000 due to change in bank policies. I feel duped as this limit will hardly serve the purpose. I feel like a to have used the card all this while and to have behaved like a loyal customer despite a credit limit which was not so good anyways.
I know that a credit card has an unsecured position for the bank, but the least I expect them to do is to check people's records before such cuts. The people at the call centers are least informed about the facts and you feel so helpless. I wanted to book train tickets and might have already lost on some seats. Anyways, though I have asked the call center people to cancel my card, I still feel that this is deprivation of facilities.

Dear Sir/Madam,

I was shocked to see one msg which I got on 11th July 2009 at evening 05:48:58pm Stating As Follow

TA-ICICIBNK
" EMI of Rs. 140000 is overdue for you ICICI Bank Loan Ac LLMUMXX2815, as on 31 Jun 2009. Please pay immediately in cash at any ICICI Bank branch.

Sender: TA-ICICIBNK
Sent: 05:48:58pm
[protected]

I was amazed to see according to ICICI there might be 31 days in the month of Jun in their calender.

Please look into the matter.

I am carrying that msg and present you whenever you would like to see.

Thank you

Hardik Shah

I am ICICI Bank Credit Card customer for around 5 years and enjoying credit limit of Rs, 99, 000 on my Titanium credit card. I have registered with ICICI Bill Pay to pay my 2 Mobile Bills, ICICI Pru Premium. Apart from that I use this card in making my regulary fuel expenses, grocery purchases, etc. I have my ICICI Pru Premium due for 13th July 2009 and I happened to receive an SMS from ICICI on 9th July stating they can not process my bill since the credit limit has been reduced to Rs. 15, 000/- and I have already done more than Rs. 4, 000 purchases in the same month so my credit limit is now reduced to[protected], 000/- for the month of July.

Imagine if I would have been out of City how would I make the payment? ICICI has list bothered sending out an emailer, SMS or courier to me saying my credit limit reduced in advanced. When I asked explanation on this, they are saying based on my credit card history they have taken this decision. However, when I asked them did I ever delayed the payment, they said no you were proper/regular in making the payment. This has really irritated me. Being a loyal customer of ICICI you get such nasty treatment from ICICI Bank.

Now they are apologising for inconvenience but I want to take this to the senior most person in ICICI to at least make them aware what happens behind the curtain and how customer are always underestimated by these Pvt Bank because of their monopoly.

Unhappy customer of ICICI,
Ashish Chandras

Sir ICICI bank has deducted my money with out information regarding QABChgs, apr-jun09+ST77 INR 827.00. Request you to plz see in this matter and help me in returning my money...
AC no:[protected]

Dear Sir/Madam,

I am Mr M.Uday Bhargav Reddy an account holder of SBI Bank, Proddatur Branch, Kadapa (Dt), Andhra Pradesh.My Account number is [protected] and ATM card number is[protected].I did withdrawl of Rs.3, 000/- from an ICICI ATM center from proddatur branch on 6thMay2009, the Transaction was denied, but the amount of Rs.3, 000/- was debited from my account.ATM ID was S1CW4587, TXN:8106 and Complaint number/Clue number:2564527.

I have given complaint in proddatur branch on 8thMay2009, it almost completed 60days, but the amount of Rs.3, 000/- is not credited to my account.I am doing enquiry from my branch but they are not giving proper response.Please look into this issue and kindly do the needful.SBI bank people are saying that ICICI bank is not providing atleast JP LOG details, more over they are saying SBI didnot provide proper information.
If this problem is not resolved we want to approach Consumer Court.So please look into the issue as it is almost completed more than 2months.Please revert me back.

Thanks & Regards,
M.Uday Bhargav Reddy

I have been suffering from this ICICI Bank System, neither they are not resolving my issue.

Please see below for my concern i sent as FAX/Email as per ICICI customer care so many times, but haven't get any solution as yet...

_________
To,
Manager
The ICICI Credit Card Division
Subject: Regarding raising dispute for transactions on my card, Complaint
Number: SR[protected]

Dear Sir/Madam,

I have been issued ICICI VISA Card: [protected] in 2008.
This is with regards to the below transactions which have been done with my ICICI credit card account ([protected]) on 08/07/2009. Please refer to the details of the transaction in the below screenshot.
My concern is that these transactions though carried out by my credit card account were not done by me. Neither did I share my password with anyone.
In fact, I have not taken my transaction password till now from the back. Also, I did not receive any alerts on my mobile after the transactions were done.

I also called customer care and they gave me its TRANSACTION ID's and Complaint
Number:SR[protected] and they told me to write a letter and fax to you at 022-
66466683, with my concern.

Hence here I am requesting you to please investigate this dispute and reverse
the amount of 26, 287.52 in my credit card account.

Date Ref. Number Transaction details Transaction amount

08/07/2009 24692169189000072227530 DELL SALES & SERVICE 14, 016.02

08/07/2009 24692169189000072228413 DELL SALES & SERVICE 12, 270.50


Thanks & Regards,
Yugandhar.Yatham
SAP-BASIS Consultant.
Atos Origin India Pvt. Ltd.
Plant no. 5 | Godrej & Boyce | Vikhroli (w) | Mumbai 79
Mobile:[protected]
Ph: +[protected], 3858
email:Yugandhar.[protected]@atosorigin.com

There are 3 ATM outlets I have been to in Ghatkopar from yesterday and at all 3 i was not able to withdraw MY MONEY because there was maintainance going on ( as per the board they put outside ) but the fact seems to be something else. Is ICICI bank OUT OF FUNDS ? can ICICI bank not afford to run the ATM outlet's overheads, in the last few months they have shut down their 2 ATM outlets in Ghatkopar and relocated them in new places one of them is in such a spot that no one will want to go there the path outside it is always mucked up if not with rain water and slush now days then its cow dunk, it clearly looks like they picked this spot to save some money they must have been paying the previous outlet space owners. I WANT ICICI BANK TO STOP TROUBLING PEOPLE LIKE THIS AND GIVE GOOD SERVICE, RUN YOUR ATMs PROPERLY OR SOON YOU WILL HAVE YOUR CUSTOMERS MOVING AWAY. ICICI BANK NEEDS TO HAVE A LIVE CUSTOMER CARE OPERATOR WHO CAN ATTEND TO PEOPLES PROBLEMS, whenever one calls its only recorded voices and no interaction what so ever, I would need to talk to someone and know if MY MONEY IS IN SAFE HANDS OR NOT AND WHAT IS THE PROBLEM AND WHY CANT I NOT GET MY MONEY.

HI,

I paid my premium for my policy on 4th June and ICIC took my money on 4th but allocated NAV only on the 15th. I am in loss of 18K for 11 days, will someone address this issue.

I get remainders to pay premium 1 month in advance, wonder what if I pay it 1 month in advance

Regards,
Sudhindra

Sir/Madam,
I have a demat a/c( No.IN[protected] in icici bank, Rohtak branch. My name in the pan card & in demat a/c is slightly different.(i.e. Name in PAN Card - NARENDER KUMAR GOYAL, and Name mention in Demat A/c - NARENDRA KUMAR GOYAL). So icici bank have blocked my demat a/c. i have done contact with icici bank many times, but they are not providing solution of this problem because of it i am not able to do transaction in stocks from this account. kindly provide me solution of this problem as soon as possible.

Please find enclosed herewith scanned copy of DEMAT A/C STATEMENT AND PAN CARD.

Thank you,
Regards,
Narender Kumar Goyal
Mb.No ([protected])

Dear Sir
This refers to the following details of ICICI SAFETY BONDS - 1998 - SERIES I which was alloted in the name of Baby H R ARADHANA with Guardian Name Ramadas H P :-
Customer Identification No. = 1695149
Folio/Bond Holder Number = 3098223
Sir
We have contacted the ICICI office several times and always they ask for written complaint and we have given nearly five times and called call center for the same. NO REPLY for any of our vows. I hope they have serious problem with these bonds and we need your help on this behalf. Our contact address is:-
Ramadas H P
# 4&5, SLH Nilaya, Sai Mandir Road, Cauvery Extn., (Near 11th Cross, 11th Main, Coffee Board Layout) H A Farm Post, Bangalore - 560 024 Mobile - [protected]

Dear Sir / Madam,
Myself Nirdosh from Rohtak ( Haryana) having one saving account in ICICI Bank with account no.[protected]. i have dropped two cheques ( issued in favour of me from icici bank itself ) witn no. 507277 and 512612 & amount 11781/-, 9958 respectively on 16-06-09 from noida sec -16 but after 25 days till now it is not credited and i have long communication with the bank nobody is ready to repley . call center says due to name missmatch they have sent these cheques to rohtak branch via express currier on 22th june with docket no. 599553 but people mr parshant, diman & puneet including branch manager) from rohtak branch are refusing and saying that they can't do anything and advised to be in touch with the phonebanking people only. also from phone banking they people are also not respnding . i have spent more than 500 rs by calling their call center no. they put me on hold every time (for more than one hour some times) and then disconnect the phone. find below the mail communication i had with them.

i request you to kindly look in to this and help me out to get my amount credited. and also remburse me rs 10000 for mental harasment and expenses.

nirdosh kumar
rohtak
[protected]



WILL ANYBODY REPLY ON THIS OR I MOVE TO CONSUMER COURT THEN YOUR M.D. CHANDAKOCHER HAVE TO REPLY ……………..

CHOICE IS YOUR’S

Nirdosh
[protected]



From: ICICI Bank Customer Care [mailto:customer.[protected]@icicibank.com]
Sent: Thursday, July 09, 2009 11:11 AM
To: Nirdosh
Subject: RE:'ICICICARE=[protected]' Product: Bank / Old Customer / [protected]@rediffmail.com

Dear Nirdosh,

We regret for the delay in resolving your query.

We are checking with dispatch team regarding the delivery status of the cheque. We will update you with status at the earliest.

Sincerely,

Sultan
Customer Service Manager
ICICI Bank Limited

CONFIDENTIALITY INFORMATION AND DISCLAIMER
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.
You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.

The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank

-----Original Message-----
From: Nirdosh ([protected]@rediffmail.com)
Date: Wednesday, July 01, 2009 03:33 PM
To: 'ICICI Bank Customer Care' (customer.[protected]@icicibank.com)
Subject: RE: Product: Bank / Old Customer /[protected]@rediffmail.com

Dear Mr. Akbar,
As per your feedback I have visited your Rohtak Branch today to collect the said cheques but they people were unable to reply on the same. I have met Mr. Satguru Diman and the branch manager Mr. Parshant Kadyaan . They denied that they didn’t received these cheques and ask me about the dispatch details from call center . I called up your call center and speak to Mr. Parmod. Firstly he took me on hold for more than 25 mnts and turned back that he has no record of these two cheques and committed to call me back, but he did not revert back .

Now I don’t know to whom I speak for this ?. I request you people to get my cheques credited or I will be forced to take some legal action against you.

Waiting for your positive reply.

Regards
Nirdosh
[protected].

From: ICICI Bank Customer Care [mailto:customer.[protected]@icicibank.com]
Sent: Wednesday, July 01, 2009 11:16 AM
To: nirdosh kumar
Subject: RE:'ICICICARE=[protected]' Product: Bank / Old Customer / [protected]@rediffmail.com

Dear Mr. Kumar,

According to our records it show that the cheque 507277 and 512612 has been returned and dispatch to your Rohtak branch and we request you to collect the cheque from the Rohtak branch.

The cheques has been returned due to the reason refer to drawer. We request you to coordinate with the drawer for further assistance.

Sincerely,
Md Akbar
Customer Service Officer
ICICI Bank Limited




"ICICI Bank now offers 7.50% of interest p.a. on fixed deposits for 390 days, 590 days & 8.00% of interest p.a. on 990 days w.e.f. 20.05.2009. Please contact any ICICI Bank branch."

Stay connected for communication by updating your contact details through "Forms Center" at www.icicibank.com

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank






-----Original Message-----
From: nirdosh kumar ([protected]@rediffmail.com)
Date: Tuesday, June 30, 2009 12:34 PM
To: customer.[protected]@icicibank.com (customer.[protected]@icicibank.com)
Subject: Re: RE: Product: Bank / Old Customer /[protected]@rediffmail.com

Dear, find attached . the data you require. nirdosh [protected] On Tue, 30 Jun 2009 10:27:35 +0530 wrote > Dear Mr. Nirdosh, We request you to provide us the following details to assist you: > >* Cheque amount and cheque date >* Place and date of deposit >* Whether deposited in the branch or ATM >* Whether debited from the issuer's account or not >* Drawee bank and branch name >* Place where the cheque is payable >* Local or outstation cheque >* Your contact number > Sincerely, ARADHANA PANDEY Customer Service Officer ICICI Bank Limited "ICICI Bank now offers 7.50% of interest p.a. on fixed deposits for 390 days, 590 days & 8.00% of interest p.a. on 990 days w.e.f. 20.05.2009. Please contact any ICICI Bank branch." Stay connected for communication by updating your contact details through "Forms Center" atwww.icicibank.com CONFIDENTIALITY INFORMATION AND DISCLAIMER: This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank -----Original Message----- > Title: Mr. First Name: nirdosh Last Name: kumar An ICICI Bank Customer: Yes Product: Bank Account No:[protected] What would you like to say: i have drop two cheques from noida in my account[protected] on 16th june with cheque no. 507277 and 512612, but after 15 dayas still these not credited. kindly help out rgrds nirdosh [protected] E-mail address: [protected]@rediffmail.com Telephoneno:+[protected][protected] Correspondence address: 677/8 chaman pura nr. prem nagar chowk City: rohtak Country: India Pin Code: 124001

Nirdosh Kumar
Sr.Service Executive
Whirlpool of India Ltd.
Faridabad.
Ph. [protected]

<<data.xls>>

I Have been paying diligently for the last 4 years and now i have changed jobs and my salary is not available till the 10th as opposed to the 1st. My ECS goes out between the 5th and the 9th and i have asked the bank a million times to either change the date of the ECS or accept manual payments, but they refuse to do either and are charging me late fees and bounce fees which come close to my EMI amount.

I have asked them to escalate my matter to a redressal forum and they say there is none and that i have no choice!

I want to know the email address and contact person of someone who can sort this out I have had this issue for over a year now!!!

Hi,

On 5th June 2009 I was withdrawing money from HDFC Bank ATM (Tesco, Whitefield) using my ICICI debit card for amount 3500/-, the transaction timed out and I didn't get the cash at 18:20:40 hours. I tried again second time for the same amount and then I got the cash at 18:21:56 hours.
When I checked my statement there were two withdrawals of the same amount.

I raised a complaint to ICICI Bank with complain number[protected], they are telling me now that HDFC Bank has reported the transaction was successful and they cannot revert that amount. Now my money has gone, I am very upset and don't know what to do, finding it difficult to prove my concern; I have raised another complain to the bank with complain number[protected]. Please help how I can put forward my concern to higher authorities. Due to their technical problem we customer's are loosing our hard earned money.

Thanks,
Anoop Lakra

hello, This is in furtherance to my complaint to customer care that my loan was foreclosed on[protected] and since that i have'nt received my NOC.On frequent enquries at the local branch at Panaji Goa, one Mr. Sajjid told me that it would be done but he has started to play dodging games with me.Earlier to this the same Mr. Sajjid harrased me by telling me to foreclose my loan at a higher penalty of 5.62% when what was applicable to me was 4% as per the agreement. I never received a copy of the agreement even after umpteen requests to this official prior to foreclosing the loan, they had assured me a copy of the agreement in 10 days time but i'm yet to see a copy of it.I even told them that i will stop payment if the agreement copy is not shown to me but they just didn't care.He evev went to the extent of throwing hints at me to offer him Rs. 4000/-, and if need be i will file a police complaint against him.I had to make almost 12 trips to ICICI panaji travelling 100kms everytime at the cost of my time and money.I and my family has huge investments with icici and having trust in the bank i didnt expect this kind of treatment.I even stopped short of going to the Press about this issue but thought that i should not tarnish the name of the bank for the fradulent acts of one employee.We have a lawyer in the family and his services would be availed if necessary to bring this matter to it's logical end.Hope better sense will prevail and the needful be done at its earliest. Thanks

I M having salary account with icici bank and they have lien with my account with one of credit card which one that i m not using card no.[protected] Name of Daya Sachar Shukla (my name is Daya Shankar Shukla) claimed 27000/ rs. this card is not belongs to me but they are saying you have to pay this amount then only they will solved this problem. can you give me any solution .


Thanks

Regards
Daya Shankar Shukla