ICICI Bank Complaints & Reviews

HI,

I paid my premium for my policy on 4th June and ICIC took my money on 4th but allocated NAV only on the 15th. I am in loss of 18K for 11 days, will someone address this issue.

I get remainders to pay premium 1 month in advance, wonder what if I pay it 1 month in advance

Regards,
Sudhindra

Sir/Madam,
I have a demat a/c( No.IN[protected] in icici bank, Rohtak branch. My name in the pan card & in demat a/c is slightly different.(i.e. Name in PAN Card - NARENDER KUMAR GOYAL, and Name mention in Demat A/c - NARENDRA KUMAR GOYAL). So icici bank have blocked my demat a/c. i have done contact with icici bank many times, but they are not providing solution of this problem because of it i am not able to do transaction in stocks from this account. kindly provide me solution of this problem as soon as possible.

Please find enclosed herewith scanned copy of DEMAT A/C STATEMENT AND PAN CARD.

Thank you,
Regards,
Narender Kumar Goyal
Mb.No ([protected])

Dear Sir
This refers to the following details of ICICI SAFETY BONDS - 1998 - SERIES I which was alloted in the name of Baby H R ARADHANA with Guardian Name Ramadas H P :-
Customer Identification No. = 1695149
Folio/Bond Holder Number = 3098223
Sir
We have contacted the ICICI office several times and always they ask for written complaint and we have given nearly five times and called call center for the same. NO REPLY for any of our vows. I hope they have serious problem with these bonds and we need your help on this behalf. Our contact address is:-
Ramadas H P
# 4&5, SLH Nilaya, Sai Mandir Road, Cauvery Extn., (Near 11th Cross, 11th Main, Coffee Board Layout) H A Farm Post, Bangalore - 560 024 Mobile - [protected]

Dear Sir / Madam,
Myself Nirdosh from Rohtak ( Haryana) having one saving account in ICICI Bank with account no.[protected]. i have dropped two cheques ( issued in favour of me from icici bank itself ) witn no. 507277 and 512612 & amount 11781/-, 9958 respectively on 16-06-09 from noida sec -16 but after 25 days till now it is not credited and i have long communication with the bank nobody is ready to repley . call center says due to name missmatch they have sent these cheques to rohtak branch via express currier on 22th june with docket no. 599553 but people mr parshant, diman & puneet including branch manager) from rohtak branch are refusing and saying that they can't do anything and advised to be in touch with the phonebanking people only. also from phone banking they people are also not respnding . i have spent more than 500 rs by calling their call center no. they put me on hold every time (for more than one hour some times) and then disconnect the phone. find below the mail communication i had with them.

i request you to kindly look in to this and help me out to get my amount credited. and also remburse me rs 10000 for mental harasment and expenses.

nirdosh kumar
rohtak
[protected]



WILL ANYBODY REPLY ON THIS OR I MOVE TO CONSUMER COURT THEN YOUR M.D. CHANDAKOCHER HAVE TO REPLY ……………..

CHOICE IS YOUR’S

Nirdosh
[protected]



From: ICICI Bank Customer Care [mailto:customer.[protected]@icicibank.com]
Sent: Thursday, July 09, 2009 11:11 AM
To: Nirdosh
Subject: RE:'ICICICARE=[protected]' Product: Bank / Old Customer / [protected]@rediffmail.com

Dear Nirdosh,

We regret for the delay in resolving your query.

We are checking with dispatch team regarding the delivery status of the cheque. We will update you with status at the earliest.

Sincerely,

Sultan
Customer Service Manager
ICICI Bank Limited

CONFIDENTIALITY INFORMATION AND DISCLAIMER
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.
You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.

The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank

-----Original Message-----
From: Nirdosh ([protected]@rediffmail.com)
Date: Wednesday, July 01, 2009 03:33 PM
To: 'ICICI Bank Customer Care' (customer.[protected]@icicibank.com)
Subject: RE: Product: Bank / Old Customer /[protected]@rediffmail.com

Dear Mr. Akbar,
As per your feedback I have visited your Rohtak Branch today to collect the said cheques but they people were unable to reply on the same. I have met Mr. Satguru Diman and the branch manager Mr. Parshant Kadyaan . They denied that they didn’t received these cheques and ask me about the dispatch details from call center . I called up your call center and speak to Mr. Parmod. Firstly he took me on hold for more than 25 mnts and turned back that he has no record of these two cheques and committed to call me back, but he did not revert back .

Now I don’t know to whom I speak for this ?. I request you people to get my cheques credited or I will be forced to take some legal action against you.

Waiting for your positive reply.

Regards
Nirdosh
[protected].

From: ICICI Bank Customer Care [mailto:customer.[protected]@icicibank.com]
Sent: Wednesday, July 01, 2009 11:16 AM
To: nirdosh kumar
Subject: RE:'ICICICARE=[protected]' Product: Bank / Old Customer / [protected]@rediffmail.com

Dear Mr. Kumar,

According to our records it show that the cheque 507277 and 512612 has been returned and dispatch to your Rohtak branch and we request you to collect the cheque from the Rohtak branch.

The cheques has been returned due to the reason refer to drawer. We request you to coordinate with the drawer for further assistance.

Sincerely,
Md Akbar
Customer Service Officer
ICICI Bank Limited




"ICICI Bank now offers 7.50% of interest p.a. on fixed deposits for 390 days, 590 days & 8.00% of interest p.a. on 990 days w.e.f. 20.05.2009. Please contact any ICICI Bank branch."

Stay connected for communication by updating your contact details through "Forms Center" at www.icicibank.com

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank






-----Original Message-----
From: nirdosh kumar ([protected]@rediffmail.com)
Date: Tuesday, June 30, 2009 12:34 PM
To: customer.[protected]@icicibank.com (customer.[protected]@icicibank.com)
Subject: Re: RE: Product: Bank / Old Customer /[protected]@rediffmail.com

Dear, find attached . the data you require. nirdosh [protected] On Tue, 30 Jun 2009 10:27:35 +0530 wrote > Dear Mr. Nirdosh, We request you to provide us the following details to assist you: > >* Cheque amount and cheque date >* Place and date of deposit >* Whether deposited in the branch or ATM >* Whether debited from the issuer's account or not >* Drawee bank and branch name >* Place where the cheque is payable >* Local or outstation cheque >* Your contact number > Sincerely, ARADHANA PANDEY Customer Service Officer ICICI Bank Limited "ICICI Bank now offers 7.50% of interest p.a. on fixed deposits for 390 days, 590 days & 8.00% of interest p.a. on 990 days w.e.f. 20.05.2009. Please contact any ICICI Bank branch." Stay connected for communication by updating your contact details through "Forms Center" atwww.icicibank.com CONFIDENTIALITY INFORMATION AND DISCLAIMER: This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank -----Original Message----- > Title: Mr. First Name: nirdosh Last Name: kumar An ICICI Bank Customer: Yes Product: Bank Account No:[protected] What would you like to say: i have drop two cheques from noida in my account[protected] on 16th june with cheque no. 507277 and 512612, but after 15 dayas still these not credited. kindly help out rgrds nirdosh [protected] E-mail address: [protected]@rediffmail.com Telephoneno:+[protected][protected] Correspondence address: 677/8 chaman pura nr. prem nagar chowk City: rohtak Country: India Pin Code: 124001

Nirdosh Kumar
Sr.Service Executive
Whirlpool of India Ltd.
Faridabad.
Ph. [protected]

<<data.xls>>

I Have been paying diligently for the last 4 years and now i have changed jobs and my salary is not available till the 10th as opposed to the 1st. My ECS goes out between the 5th and the 9th and i have asked the bank a million times to either change the date of the ECS or accept manual payments, but they refuse to do either and are charging me late fees and bounce fees which come close to my EMI amount.

I have asked them to escalate my matter to a redressal forum and they say there is none and that i have no choice!

I want to know the email address and contact person of someone who can sort this out I have had this issue for over a year now!!!

Hi,

On 5th June 2009 I was withdrawing money from HDFC Bank ATM (Tesco, Whitefield) using my ICICI debit card for amount 3500/-, the transaction timed out and I didn't get the cash at 18:20:40 hours. I tried again second time for the same amount and then I got the cash at 18:21:56 hours.
When I checked my statement there were two withdrawals of the same amount.

I raised a complaint to ICICI Bank with complain number[protected], they are telling me now that HDFC Bank has reported the transaction was successful and they cannot revert that amount. Now my money has gone, I am very upset and don't know what to do, finding it difficult to prove my concern; I have raised another complain to the bank with complain number[protected]. Please help how I can put forward my concern to higher authorities. Due to their technical problem we customer's are loosing our hard earned money.

Thanks,
Anoop Lakra

hello, This is in furtherance to my complaint to customer care that my loan was foreclosed on[protected] and since that i have'nt received my NOC.On frequent enquries at the local branch at Panaji Goa, one Mr. Sajjid told me that it would be done but he has started to play dodging games with me.Earlier to this the same Mr. Sajjid harrased me by telling me to foreclose my loan at a higher penalty of 5.62% when what was applicable to me was 4% as per the agreement. I never received a copy of the agreement even after umpteen requests to this official prior to foreclosing the loan, they had assured me a copy of the agreement in 10 days time but i'm yet to see a copy of it.I even told them that i will stop payment if the agreement copy is not shown to me but they just didn't care.He evev went to the extent of throwing hints at me to offer him Rs. 4000/-, and if need be i will file a police complaint against him.I had to make almost 12 trips to ICICI panaji travelling 100kms everytime at the cost of my time and money.I and my family has huge investments with icici and having trust in the bank i didnt expect this kind of treatment.I even stopped short of going to the Press about this issue but thought that i should not tarnish the name of the bank for the fradulent acts of one employee.We have a lawyer in the family and his services would be availed if necessary to bring this matter to it's logical end.Hope better sense will prevail and the needful be done at its earliest. Thanks

I M having salary account with icici bank and they have lien with my account with one of credit card which one that i m not using card no.[protected] Name of Daya Sachar Shukla (my name is Daya Shankar Shukla) claimed 27000/ rs. this card is not belongs to me but they are saying you have to pay this amount then only they will solved this problem. can you give me any solution .


Thanks

Regards
Daya Shankar Shukla

On 01/07/2009 I tried to withdraw Rs. 5000/- from ICICI Bank ATM [ S1CW2847 ], Ambedkar Chowk, Aundh-Khadki Road, Pune from my State Bank of India saving A/C No.[protected]. I got "TRANSACTION DECLINED", "UNABLE TO PROCESS", "TXN NO: 4084" slip.

I surprised when I came to know that amount is debited from my account i.e. showing withdrawal of Rs. 5000/-. Therefore, I would like to request you to the needful so that the amount (Rs. 5000/-) shall be credited back to my saving SBI saving account, at the earliest.

I went to the SBI Bank to lodge a complaint, he said you have to lodge complaint to ICICI bank and ICICI bank is saying that SBI has to take the complaint. So I dont know what to do. So please take this complaint as soon as possible and resolve the matter.

Thaning you,
Sanjay kumar Sahay

BITS-Pilani, Goa campus
Goa
E-mail: [protected]@yahoo.com

Dear Sir/Madam,

I received a call from ICICI bank representative for subscribing to the utility bill payment service. I accepted the offer and got subscribed. I was confirmed that bill is not paid for the 1st month after subscription, but the complaint is for non-payment for the second billing date. Before the date of my bill payment, i confirmed twice at ICICI bank customer care that my bill payment shall be done by the bank or not and was assured of the same.

My bill was not paid and the biller (Tata indicom) informed me that payment has not been made and my serivces shall be terminated in case not paid soon. I de-register the service because of this failure from Bank's part and wanted bank to bear the late payment charges.

After 6weeks of my follow up on customer service and email exchanges on icici bank account, i get response that these charges shall not be paid by bank. Customer care directs me to online email channel to account manager and account manager otherwise. Pls see attached logs of email exchanges which i could produce as evidence.

I seek late payment fees as well as want bank to be penalised by min Rs.5000/- for not only not adhering to service committed but also cause harassment in follow-up and wasting my time in doing so.

Pls help on the resolution of the same.
Thanks in advance.

Regards,
Abhay

Dear Sir,

sub : Did not receive amount from ATM after Failed Transaction. dated on 10 june 09

I had made a failed transaction at an ICICI ATM ( ATM ID : S1CW3817) at Kaloor, Kochi - kerala on 10th JUNE 2009 for Rs. 3000/- . All I received was a message stating ‘TRANSACTION DECLINED ’ and I didn't receive the amount .
After that I went to the HDFC Bank ATM at Kaloor, Kochi - kerala and made a withdrawal for Rs. 3000/- and the HDFC transaction was successful and I received the amount 3000 .
When I checked the online account statement I noticed that the amount of first transaction has been deducted from my account. I request you to kindly look in to this and take steps to reinstate the disputed amount at the earliest.

Account Details as given below..

Name : NISHAR.T.M
Account Number :[protected]
Branch : Irinjalakuda, Kerala
Mob No :[protected],[protected]

Hello,
This is Manojkumar Poduval, an IT professional from Mumbai. This incident dates back to July 2008.
I was fooled by a representative from ICICI who brainstormed me to purchase a credit card (number: [protected]) from ICICI which offered me the Life Insurance policy. This happened in July and i received the card in the same month.
The policy was associated with ICICI Lombard and the agreement was that I had to pay a nominal amount between Rs. 300 to 400 per month as premium charges towards the life cover. But to my surprise, I received a premium charges of Rs. 10, 619 in the following month (August 2008) alongwith my other transactions.
I tried approaching the concerned personnel at both the ICICI bank and ICICI Lombard. But was left toggling between the two companies. I received no response nor acknowledgements from any of them.
After several attempts and mailing, I received the following mail (The FIRST MAIL):
Dear Customer,

We request you to write to [protected]@icicilombard.com for details of the debit done by ICICI Lombard in your credit card account and for the process on how to credit the amount to your credit card account.
If any debit is done by ICICI Lombard only they have the authority to credit the amount to your credit card account.

Also we confirm that we will not be able to access your policy details registered by ICICI Lombard and hence we request you to contact only ICICI Lombard.

Sincerely,
Tulsi Sirivella
Customer Service Officer
ICICI Bank Limited

This has been ongoing from then till now. I have also faced the recovery agents who hav humiliated me for no reason of mine and also received calles from various representatives from J.B.Nagar branch, andheri east asking for settlement of dues. Very recently, on the 22nd june, a girl name priyanka - a collection office from the said branch, had assured that by paying a sum of Rs. 200 she would settle my case, which did not happen. Inspite of making the payment (receipt number: 8054399), I received a court notice yesterday (6th July 2009), (generated on 17th june) for a hearing on 27th June 2009.

This kinda tortrure and harassment is not expected from such reputed companies. After having tried all means, I understand that there is lack of communication and updation of records at the company's end, for which the customer has to pay the brunt of it.
Your officials are useless and just not worth the profile. It is best you shut down your organisation so that common people are not fooled and are not victims of hgarassment.
I hope to get a positive response from whomsoever concerned as as solution and an END to the story.

Dear Team,

I have been alloted Nano in the first lot itself. I had taken a bridge loan from ICICI and now I want to convert it to full one. For this I went to your branch at Delhi. Based on the particulars furnished by me, the gentleman was kind enough to announce that I am eligible for one. The first shock came with interest being charged at about 15% with SBI announcing loan starting from 8-9%. Anyways, to add to the misery he asked me to furnish details of any property under my name or my parent's name. But neither I nor my parents own one. So he said it might not be possible to get the approval on loan. Please find some of the details of self:

Working in MNC
Salary: 7 lakhs per annum
Experience: 2+ years

I have all the documents ready with me like Passport, Salary Slips, appointment letter, Driving License, Proof of permanent address etc.

Another major point is the Penalty Clause on non-approval of the loan which says that I will have to pay 5% of the total amount (1.2 lakhs) in case I am unable to take the loan. considering that interest for 1 year comes around 10k and penalty is 6k, it sounds really absurd.

This is the first time I have applied for a loan in ICICI and I guess it would be the last.

Having said that I still request you to kindly help me get an approval on the loan as I am least interested in paying a penalty of 6K with no fault of mine. I guess no one should have problem in giving a loan which is 1/7 of his yearly salary.

I have been DMA of ICICI Bank Pay Direct Cards for last 8 months and have made sales of more than Rs. 1800000 (Eighteen lacs) or 8000 cards. As per commission structure i was told for Rs 50 per card and will be credited to your ICICI Bank Savings account on 10th of every month for the sales done in previous month.
Since last 8 months i have not received and commission from the BANK and whenever i call the Regional sales manager Mr....

There some three unknown transaction that are showing up on the credit card account (all the three are airline tickes booked on 06.07.09) and I have lodged a compliant already with the concerned dept. of ICICI BANK through phone.

Also there is a transaction of about Rs. 354 done on 7th july which is no showing up the statement still... and i was told to send a scanned copy of a written compliant for the same.

I have only made a transaction of Rs. 538 towards Tickes in IRCTC on 06.07.2008 and the payment was done by the credit card by CITIBANK Payment Gateway.

My Credit Card No. is [protected].

I am attaching the photos of the letter and the account summar.


Plz cancel all the said transaction immediately. and block my card.


Regards
B.keerti
+91 [protected]

I am holding 1 bond under Bondholder No.[protected] & certificate No. 896. But till today I have not received final redemption payment.

I HAVE RECEIVED A CALL FROM ICICI 2 UPPER WOOD STREET AT 4.55 PM FROM PHONE NO. [protected] FOR SOME DUE PAYMENT OF SOME SUBHASH AGARWAL AY MY CELL NO. [protected], THOUGH I DON'T HAVE ANY ICICI BANK CREDIT CARD IN MY NAME. THE PERSON CALLED ME STATING HIMSELF AS ICICI AGENT FROM UPPER WOOD STREET HAVE MISBEVAED AND THREAT ME WITHOUT MY INVOLVMENT IN THE CASE. THE TALKS WERE VERY LOOSE AND FORCED ME TO LODGE COMPLAINT AGAINST THE AGENT AND ICICI BANK. SUCH TYPE OF POLICY SHOULD BE STOPPED.

Dear Sir,

I hold a icici bank credit card from the month of january i did not receive the credit card statement i use to get call from the recovery agent that i have to do the payment and i did the payment as soon as i received the call. it happened in the month of feb too hence i told the person who called that i am not receiving the statement i did the payment for feb also same was repeated in the month of march then i asked the person calling that i want the statement else i wont do the payment the person said that he has the delivery acknowledgement of the statements received by me i asked him to send the copy of same and i received the them but the acknlgments are not from any one from my family i have mailed icici bank for refund of the charges as the courier they have used is responsible for this and not me as i have earlier regularly paid my cc bills icici bank has refused to refund the charges and i have been charged for no fault of mine. i expect the refund of charges to my cc from january.

regards - prasad

Hi
I have a savings bank account with icici bank noida. I booked for a 390 day FD with the bank through Phonebanking on insistance of a telemarketing executve. The phonebanking person said that since I am applying through phone banking, FD receipt is not required and I can see the details online. The amount was debited on 14 August 2007 (maturity date 07 sep 2008) an could see my new FD account online. Then, the matuirty date passed and the amount didn't get credited to my savings a/c. I asked the customer care and they said the FDR has been sent to me by courier which needs to be deposited in the bank branch. I contacted the bank branch and explained the problem. The bank staff told me that I need to get then an indemnity bond indicating loss of FDR and asking for a duplicate FDR. They said that they will make the duplicate FDR and then accept that to credit my account with the maturity amount. They also said they will not pay me any amount for time the maturity amount is overdue. I am feeling so much harrassed and wronged. Firstly, I was given false information at the time of booking my FD (unfair trade practice). Secondly, I am not even given a savings bank rate for the overdue time (against the RBI ruling). Thirdly, I would have to spend money for preparing the Indemnity bond for which there is no reimbursement from the bank. Please help me. I am available on +91 [protected].

Application No.[protected]
LAN LBCHE [protected]

Though I paid July month's EMI towards Housing Loan, I received SMS from ICICI that I have not paid EMI for the month of July 2009. Kindly check Accounts whether the July 09 EMI has been credited to your account or not and inform me accordingly.

Also, I wish to state that I am not at all getting the transactions towards my Housing Loan. Kindly arrange to send it immediately free of cost regularly.

Thanking you,

T.D.MOHAN RAO