ICICI Bank Complaints & Reviews

I am holder of ICICI acc no[protected], A personal loan is going on in my account Loan acc no LPCHD11340878.ECS date is 6th of every month. in the month of june ECS was rejected and the bouncing charge of 276 is charged on 8th june and 55rs on 6-june as per the bank these are bouncing charges.on 9th june bank again deducted 276 rs for the same ECS. on the helpine i was told that ECS when rejected is never sent agin and the amount is to be submitted in the branch through Cash only, on 11th the installment of 2808 is deducted from my account.
My ECS was rejected earlier also and i have deposited the amount in the branch and they never charged bouncing charges saying that these are waived off but i was told that an amount of 1100 rs is standing in my loan account and i will not be given NOC until i pay these charges.

This is total fraud activity of the bank, miscommunication from the banks side. i want these charges to be waive 276+1100 and explanation from the bank why ECS is again presented when they have policy of not to do so, why should i file a compliant in Consumer forum

Anirudh Kala

card no [protected] bank levied wrongful charges which was their own creation .till date not reversed the bogus charges . i do not have any interest to use such ill reputed cards.i am not getting reward points catalogue from the b ank despite reminders. when the order is placed for redemption bank says they are not available

I feel there is lot of sales pressure on ICICI Bank staff we are scared to enter into the branch rite from the helpedesk cash counter Manager everyone seems to be pressurized by the sales they wd be just back o[censored]s for go for ... products mistakenly if we go with our parents they say go for some Sr Citizen FD's or their related products if we go with kid again some insurance products. I und sales is imp for u guys bu let there be only one channel who handles this why is it everyone involved in it...pleas be cautious instead of going back for new customers or achieving targets don't loose your existing one's. Request you pls look into the issue facing lot of problem with your sales.

Unhappy Customer

Hello All,

My name is Sameer Naik. I stay in Pune but due to some work I was in Hyderabad in year[protected]. In Hyderabad I made a Fixed Deposit in ICICI Bank F.D Account No:[protected]. Fixed Deposit was of amount 50, 000 and for duration of 6 months. I was told by ICICI bank that the amount after maturity will come directly into my saving account but it never happen. Nither I got the recept of the fixed deposit I made. I approched ICICI bank mainy times and thay say you need to go back to Hyderabad Branch to get the duplicate receipt. It's not possiable for me to go so long in Hyderabad from Pune. I am really frustrated with this incidence. Why do thay call ICICI as anywhere banking i[censored]ser need to travel from one city to another for banking work.

Pls note that I have tried to withdraw money from SBI, Amalner Bracnch on 1st April 09. I tried it for 8 times but money does not dispenced from ATM. 7 out of 8 transactions got reversed but the last one of Rs. 5000( NFS/CASH WDL/01-04-09/15:25:13/0 ) did not get reversed.

Account Id :[protected]

The matter is pending for more than 2 months.

Urgent action requested.

-----Original Message-----

Request logged in on : 2nd Apr 09.

Branch Id : 0051 Account Id :[protected]
Dear Sir,

Pls note that I have tried to withdraw money from SBI, Amalner Bracnch on 1st April 09. I tried it for 8 times but money does not dispenced from ATM. 7 out of 8 transactions got reversed but the last one of Rs. 5000( NFS/CASH WDL/01-04-09/15:25:13/0 ) did not get reversed.

Kindly check & confirm.

Thannks for your co operation

Reagrds

Abhijit Gujarathi

Reply received from ICICI Bank dated, 3rd Apr 09.
Dear Mr. Gujarathi,

We have acknowledged your query with SR[protected].

We will write to you with the details by April 15, 2009.

Safe Banking Tip:
Never share your internet banking passwords & ATM/Debit card pin with anyone. ICICI Bank will never ask you for your ATM /debit card PIN and net banking passwords.

Sincerely,

Pavani. R
Account Manager
ICICI Bank Limited

After several corrospondents & almost three months I am still awaiting refund of money in my account,

The reply received from ICICI bank dated 12 Jun 09 is attached herewith.

Dear Customer,

We are looking into the matter on high priority. However, we have realize that we will require few more days to resolve the issue.

We are following up with the acquiring bank and will update you in 4 working days .


Looking forward to more opportunities to be of service to you.

Sincerely,

Bhakti Shetty
Customer Service executive
ICICI Bank Limited

DEAR SIR,
MY EMPLOYEE CODE WAS C00563 AN DOJ OF YOUR COMPANY WAS 01-OCT-05, AT LOCATION SURAT IN ICICI TWO WHEELER LOAN CPA DEPARTMENT ON POST OF SR.EXECUTIVE.
I WANT TO WITHDRAW MY PF BUT I HAVE NOT PF NO, , , SO KINDLY GIVE ME MY PF NO AND WHERE I HAVE TO SEND DOCUMENTS FOR WITHDRAS PF

REGDS
PARESH RUPAPARA
SURAT-GUJARAT
CELL.[protected]

A courier was sent by ICICI Bank to me in ghaziabad, u.p, with POD No [protected] on 5/22/2008. It is not yet delivered at my house. The courier should have a duplicate copy of property documents and duplicate copy of loan agreement done with icici bank, which I require on very urgent basis and i am now suffering for company's carelessness.

i have checked back with icici customer care today, they gacve the above details for the package and even gave me two contact no. one of which is not existing and on the otherone its just ringing and no body is coming on line to enquire.

I would like to bring the matter to your notice, so that you will enquire about it and see that it will not repeated again.

thanks
abdul haneeef khan

Respected sir/madam,
Regarding our last complaint against ICICI Bank on 12/06/2009 about our locker no.336, key no.363 related to our A/c no.”[protected]”.
The copy of letter which I sent to you yesterday is just all the verbally talk which the bank employees and the branch manager (NEERAJ and his boss) committed with us.
But when we wrote all these things those they committed on paper they refuse to sign on the document. They are trying to convince us just to break open the locker without signing any document.
In letter mailed on 12/06/2009 I wrote that the locker is not in its healthy condition. It’s riveting and the upper aluminum plate is also very loosely fitted and the key with us is not working and the branch manager admitted on phones that our locker no.”336” break open by mistaken. Also our locker has been surrendered in their records in 2007.
All these things are not in our favor. Please go for the genuine action on bank and its concerned employees so that we recover our belongings (materials) from the bank safely.
Thanking you.
Harmanjit singh
Mob:[protected].
Mail: [protected]@gmail.com

Dear Sir,

I have been using online payments system of ICICI BANK. I now find that every time I do such a transaction, I am being charged some fees. Can this amount be returned as the bank has nevere levied intimated that a fee will be levied if the facility is used.

Thanking you
G K Chetty
[protected]@rediffmail.com

icici bank is worst bank in service

i am sending the mail fom last 10 days on icici banks mail id ...



-----Inline Message Follows-----


PLEASE REVRSE THE AMOUNT



----- Forwarded Message ----
From: bhau narawde <[protected]@yahoo.co.in>
To: customer <[protected]@icicibank.com>
Cc: [protected]@yahoo.co.in
Sent: Monday, 1 June, 2009 4:59:11 PM
Subject: Fw: Fwd: Email From IRCTC


To,
The manager, icici bank ltd.


Sub ; kindly adjust the amount of RS 1872...
CREDIT CARD NO ;[protected]
BHAUSAHEB D NARAWDE. CO NUM ;[protected] / [protected]
Please find herebelow the confitrmation about transaction cancelled and the amount credited to the above said account by the IRCTC.
As I have already paid the first instalment of Rs. 624 including service tax of the said transaction although the said has to be retained to me from your department. so i would like to request u PLEASE adjust the total amount of transaction which is reflecting in my statement...still i have not recieved statement of the may 2009...



----- Forwarded Message ----
From: Mukesh Ttml <[protected]@ttml.co.in>
To: [protected]@yahoo.co.in; [protected]@ttml.co.in
Sent: Wednesday, 4 March, 2009 9:45:34 AM
Subject: Fwd: Email From IRCTC


Hi! Bhau,
Please check the statement as per below mail...

[protected]@nks & [protected]@rds




-----Inline Message Follows-----

Dear Customer,

The refund of Rs. <1850.00> for the transaction tried by you under reference no.[protected] which has failed and later found that the payment has been debited to your credit card account has been credited to your credit card account at 02/28/2009 09:18:29 PM.
We suggest you to please retry the transaction, if not booked already. The booked tickets history can be checked to view the list of all tickets booked by you.
Warm regards,
[protected]@irctc
________________________________
Own a website.Get an unlimited package.Pay next to nothing.*Click here!.

-----Inline Message Follows-----

Dear Customer,

The refund of Rs. <1850.00> for the transaction tried by you under reference no.[protected] which has failed and later found that the payment has been debited to your credit card account has been credited to your credit card account at 02/28/2009 09:18:29 PM.
We suggest you to please retry the transaction, if not booked already. The booked tickets history can be checked to view the list of all tickets booked by you.
Warm regards,
[protected]@irctc
________________________________
Explore and discover exciting holidays and getaways with Yahoo! India Travel Click here!


-----Inline Message Follows-----

Dear Customer,

The refund of Rs. <1850.00> for the transaction tried by you under reference no.[protected] which has failed and later found that the payment has been debited to your credit card account has been credited to your credit card account at 02/28/2009 09:18:29 PM.
We suggest you to please retry the transaction, if not booked already. The booked tickets history can be checked to view the list of all tickets booked by you.
Warm regards,

Dear Sir,

I got a call from icicilombard had taken a health insurance of 3 lakhs for my family(spouse and kid) and they said they will convert it into monthly emi of Rs 530/- stated on july 08 now i want to discontinue this policy I had already paid all my instalments on time and as per cancellation policy they said that I will have to give Rs 2600/- which doest not fit in our cancelleation agreement.. As per cancellation...

THE BRANCH MANAGER, Dated:12/06/2009
ICICI BANK FEROZE GANDHI MKT.,
LUDHIANA.
SIR,
I have an A/c no.”[protected]” at the name of HARMANJIT SINGH AND MANMINDER KAUR with your bank and also one locker no “336” & it’s key no.”363” related to this account.
On 11/06/2009 we came to you bank to operate our locker no.”336”, but the concerned person Mr. NITESH KUMAR said that “336” locker is not yours now; you have surrendered this locker in 2007. We asked him to provide us the copy of that letter on which we surrendered .Then we questioned him if the locker has been surrendered then the bank why not collect the locker’s key from us.
We have the key till date and we also did not give any written information to surrender the locker.
Then after some discussion he and his seniors came there and said that there may be some error in our records and said to concerned person let them operate the locker.
When we went with him to operate our locker it was great surprise for us when he said that the key did not work he attempted 3-4 times but in-vain then we tried our self but the locker did not open
After this Mr. NEERAJ and his boss also did some attempts but they also fail to open the locker.
When we were doing all these I noticed and said to Mr. NEERAJ and his boss that my locker and its riveting are not in proper condition, the upper aluminum plate is not fitted properly.
I asked them for this and they said “give us some time to check out all this matter that what had happened”.
After that n phone Mr. NEERAJ admitted that the locker no. “336” had break open by mistaken and your material is safe sound and said just come to us to solve this problem.
When we asked them to open with the key that they have after changing the locker they said we did not have any key to open this.
After that Mr. NEERAJ and his boss decided to break up the locker in front o[censored]s at bank cost and check your belongings (material) and admitted if there is any loss our bank is responsible for all that.
Thanking you.

HARMANJIT SINGH

Arun H. Tomke
B302/-, Sai Green Vatika,
Dattani Park, Kandivali E
Mumbai-400 101.
Date: 22 May 2009

To,
Mrs. Chandra Kochar,
C.E.O. ICICI Bank


Subject:- Wrongly debited amount of Rs. 12, 210 in my saving account number “[protected]” against credit card bogus loan (number [protected]).

Reference: - 1. My Credit Card number is [protected]
2. My Letter Dated 21/02/2009
3 Your Letter of Ref No. 123008/387669C Dated 25/02/2009

Dear Sir,
This is regarding to wrong loan taken against my credit card (no. [protected]) and loan amount debited from saving account number[protected] in the above mentioned subject. I have observed the same wrong entry of Rs.63, 990 dated 8th May, 2008 from my Bank statement about wrongly installment withdrawn amt. as following
Date: - Amount
23/07/2008 1940.00
23/08/2008 1950.00
24/09/2008 1960.00
23/10/2008 1960.00
24/11/2008 1970.00
24/03/2009 2430.00
TOTAL 12, 210.00
The ICICI Bank Loan Deparment People were coming to my office and were asking for the installment for the bogus loan, so because of that I didn’t attended my office I was mentally and physically distributed. For that I was Hospitalized and I was on leave from my office for about one and a half month this created me a financial loss.
Mr. Vinod Pawar assured us that he would give the money within one week but he failed to fulfill his commitment. I send an email to ICICI Bank for that purpose after that we received a letter dated 31st Dec, 2008 from ICICI Bank mentioning that they have initiated my complaint and the investigation will be taken within 45 days but instead of that the amount has still not been transferred to my account
I am a Govt. Servant so can’t donate much time to this matter but there are no action taken from your side.
I have already loged a complaint in your Helpline No. of R.No. 91300859 Before Two Months & I again Loged a complaint & had a talk with your helpline person Mr. Shrikant Gundu on Dated 22nd May, 2009. He gave me the S.R. No.[protected].
So I emailed Mr. Kamath & Smt. Kochar ICICI Bank Dated 24th feb, 2009 But there is still no reply till now.
Moreover, I have also planned to lodge complaint in the Samata Nagar Police Station, Kandivli (E) about the same bogus loan mentioned in the above subject.
I request you to kindly reverse all these bogus entry from my saving account along with interest @ 20% PA and also nullification of loan (no. [protected]) from my credit card. And Please cancel my credit card.
Further I request you to take the strict action against my Mentally, Physically & Financially harassment.

Thanking You,
Mr. Arun H. Tomke
Mobile No. [protected]
Email Id [protected]@ymail.com

Hi,
My brother and I were doing shares trading through ICICIdirect.com. We did short selling L&T shares in F&O at Rs.950/-. After election results, the stock market raised to higher. L&T share rose to Rs. 1440/. The next day it came down to around Rs.1380/-. Therefore, we thought wait for some more time. We received a call from ICICI that it was better to square off the share because it would go further up. So I squared it off it at Rs. 1350/- . But that share came down to Rs. 1225/. I got loss of Rs. 50000 /- due to mislead information by ICICIdirect.com. Not only this, I observed whenever we want to buy or sell shares in peak time the site will be down.
So I request you all don’t believe in the information provided by ICICIdirect.com and the site too. I thougt atleast some people would be saved by this information.

Regards,
Siva Rama Krushna,

dear sir.
i m having nri acc( no:[protected]opened with icici bank mazgaon branch mumbai before leaving to usa.
i was promised by bank staff that i ll b informed by bank thru email about sucessfull opening of my account.
till date i have not recd a single mail (already 2.5 months over) and moreover the internet id and password provided are not working.
i tried thru their site..every time i am given 1 complaint no. but surprisingly till date problem is still persisting.
i really doubt about their SO CALLED NRI SERVICES attitude.
i really dont hope that they will ever solve my problem.
still looking for a positive response.

I tried to withdraw 20, 000 Rs. from one of the ICICI Bank ATM in Bapunagar, Ahmedabad on 6th June .09. Although i got the message " Unable to Process your transaction", I got SMS that 20, 000 Rs. was debited from my Account. It must have been credited back to my account as the transaction was unsuccessful but this is not the case.Till date i haven't received the amount back. I had raised the grievance but response was negative stating the transaction was successful from ICICI bank's point of view. How is it possible to have the two differenct status for single transaction as i havent received any money from ATM.This is not at all acceptable.I have stored all the SMS's that i had received for each transaction.
Hoping for your immediate response.

My complain No: SR[protected]

On the day of dispatch i received a message to my mobile, But to track that there is no proper land number to contact. All the land no which i got from the internet is not at all working properly. If you can give me the Proper contact no that would be helpful to me.

I need the contact No of Express It(hyderabad) from where i can track my courier. The courier was sent from ICICI lombard.

I had taken a Car over draft (Car OD) loan from the ICICI bank. The bank had taken my car original Registration certificate (RC Book) for the purpose of endorsement, for which i have an original acknowledgement letter from the ICICI bank; the bank has not returned the RC book. I have paid the entire amount due and asked for the RC book, the ICICI bank has only provided me the NOC certificate and did not give back the original RC book. I immediately...

hi, in 24/11/08, 9185 Rs check( check no.893664) comes in begusarai icici branch from income tax office but this amount does not credit in account(Ac.No.[protected], branch manager gives me comments "they are missplace the check", after that on one give me response since last six month(Branch manager/operation manager, Mr. ajay singh/Mr. nilesh kumar)., i am in big trouble and my last step is going to consumer form, so take action as soon as possible.
Regard by
Ravinder singh negi
Reliance communication
[protected]