ICICI Bank Complaints & Reviews

I was issued a cheque of Rs 56600/- to someone on 04.05.09 and guess that the same will take the time of 2-3 days to clear the cheque and account balance bcoz after that that entry balance will be nil. But the cheque was cleared on same date and the balance get nil. On 05.05.09 i was trying to withdraw some amount but the balance was nil but i was not aware about that the balalnce is nil so i tried withdraw 3-4 times resulting no withdrawl entry made. after 15 days bank has charged Rs 28 per X 4 = 112 /- for ATM decline charges for 4 entries. Sir, how can bank charged that amount from me unless i have not made any withdrwal entry. I dont think so if somebody do not have balalnce and he try for withdrwal and bank charged for ATM decline charges. I talked to the customer care and they said we can reverse only one entry and they reversed but i want reverse my 3 enteries also. please do the needfull.

Ravi
Contact no-[protected]
email- [protected]@yahoo.co.in

Hi.

Myself Vikas Vats, I was useing the Credit card (no. [protected]) of ICICI Bank and made a final settlement letter with Mr. Aman (Mobile.[protected]) of Rs. 2000/- on dated 24/08/08, As per telecon with Mr. Aman, I paid the first amount of Rs.920/-(Cheque no.-101583-Collector name-Rajesh Kumar from BSA Infomedia Pvt. Ltd.) on dated 25/08/08 and waiting for settlement letter, A call from ICICI customer care centre, sombody told me that I have outstanding amount, pay this amount than I told somebody that I had made a final settelement with Mr. Aman on Rs.2000/- and waiting for settlement letter than Somebody told me that Settlement letter process having long time so you can pay only another amount Rs.230/- than rest amount you will be pay after letter. As per telecon with somebody, you can send a executive for collect the Rs.230/-(Cash-Colltector name -Kumar from PCA setters Business soluation Pvt. Ltd.) on dated 11/11/2008. After that I was wating for Settlement letter. in December, a call from Customer care than Somebody ask me that You have not paid full payment, than I told somebody, I had made a settlement letter and paid Rs. 920/- + 230/- against settlement amount Rs.2000/- than Somebody told me that you have not made the settlement. I told somebody, I am not paying more amount till I did not received the settlement letter of respective amount Rs.2000/- with Rs.850/- (Rs.[protected]+230)).

Today, June month 2009, I did not getting the letter and I am frusted with calls from ICICI of different different divisons.

If you do something for me related to this matter, I will be thanksful to you.

You can call me for more clarificaiton at my mobile no.-+91-[protected].

Thanks in advance..
Vikas Vats

I hold an ICICI credit card. I used it make a transaction of Rs 4838 in January 2009. A few days before the due date of payment, someone from the bank has called me up, as a reminder for the payment, and I was told that, I can opt for a collection agent to pay the amount. When asked if there will be any charges for that, she said 'No'. I had made the payment to the collection agent within the due date. But, my next bill statement showed a cash payment charges of Rs 100. I had called up the customer care requesting for reversal which was declined. Hence, I asked them to cancel my card, which they have done.
While I am still fighting for the first late payment charges, the bank is sending me a new statement every month and the amount was some thing like Rs 230 till my previous bill. It suddenly got increased to Rs.2038 in the latest bill.
I feel its extremely high and not reasonable to pay such high amount for some thing like transaction charges in spite of making payment within the due date.
The bank representatives are now calling me up several times a day and harassing me for payment, in my working hours.

Please help!!

Thanks,
Suman

I HAVE LOST MY DD WORTH RS1000/=. LET ME KNOW THE PROCEDURE TO CANCELL IT, SO THAT I CAN GET MY PAYMENT BACK.

Respected Sir/Madam,
I am an unsatisfied EMI credit card holder of ICICI Bank. I have been using the card since March 2007. The credit card limit issued for my card was Rs.24000/-. In a limited time of my usage I faced a fraud. My card was misused for making some online transactions (Bass.com & Karmaaz) on December 2007 for rupees 33, 500/- and 23, 500/- also from Bottoms & Tops for Rs. 35, 700/- and same moment withdrawn cash of Rs.4, 800/- from ATM, which were not made by me and there were another 2 cheques deposited into my account worth Rs.94, 200/- from ICICI bank (Cheque number – 119469) and Rs.98100/- from UTI bank (cheque number – 382861) prior to the online transactions made which were not my account cheques. Unfortunately, I got to know about these transactions only after I received my monthly statements. That’s when I got my card blocked in December 2007 and also lodged a complaint over the phone to the customer service. My card was also on direct debit EMI system which was asked to stop immediately. I was expecting it to be some technical error and also waiting for the Bank to come with a resolution. The follow up was done through calling customer service but no resolution was given. Every time they informed still investigating on the issue. I did not receive any reply from bank. So I complaint through email on 3rd June 2008 and then I received the complaint number SR68423823 with this they informed me that “it is not possible to dispute the transactions done in the month of December 07, you can raise the dispute before 90 days from the date of the transaction, so we request you to make the payment to avoid further charges.”
The statement was very clear in my first email that I did call to customer services in the month of December 2007. The statement in the letter was – “I also called the ICICI customer services to verify the issue at the same time when I received the December 2007 statement and I also blocked my card.” Every month there is harassment for the payment.
But, although the card was blocked still further finance charged for all the preceding months were charged to my account. I received a call from Rashmi from Collection department, she started demanding for money which I avoid paying as my account was on delinquency. But, she forced me to pay a cheque of Rs.3000/- for a security purpose and assured it will not be deposited. She suggested me to write behind the cheque it is for security purpose and will not be deposited. They betrayed the promise and withdrew the cash from my account. I tried calling to her in regarding the same but nothing has been done. As I was informed she is on annual leave and this issue is handle by some one else. Every time I have to explain the issue to a different person.

I gave the copies of the letter but no response. In the month of December 2008, a cheque of Rs.5000/- was deposited in the account which was again not paid by me. The cheque number was 379016. After 2 months time again a new person (Mr Vinod) from collection department came up for another cheque worth Rs.2000/- which I denied to give and therefore they called me to the collection dept. centre located in Andheri East, JB Nagar branch and further assured that give us everything in writing, your problem will be further resolved as soon as possible. The investigation will take another 90 days (i.e. 3 months) time and the reports will reach you soon with all details. I gave the copy of the complaint letter. They also told us to ignore all the calls coming from the collection department and bank will lodged a complaint regarding this issue to police station. Even I went to police station but the officer denied to take my complaint and he said you should go to Consumer Court. In the mean time again after 2 months ICICI Bank demanded for another cheque worth Rs.2000/- from again a new person saying that every month end if you don’t deposit the money in your account, the account gets blocked and it can be unblocked only after the cheque number you deposit is inserted in to the system. And, as the account has to be investigated it shouldn’t be blocked. There is also a team going to come from Hyderabad as there are many fraud cases pending to be solved. We will give you a date when you have to visit us and the problem will be resolved. That’s the time when bank forced me to give a cancelled cheque again for security purpose inspite of me not willing to give. I had also stated clearly on the receipt provided by the bank that the cancelled cheque provided to bank is a security cheque and will not be deposited (I have the receipt as an evidence). Every time I face a new person from the collection department. I am tired of explaining the case to every new person.
On April 29th, 2009, my salary saving account was freezed without giving a prior notice and my salary of Rs.19, 800/- was withdrawn from the bank. Stating my new outstanding balance of Rs.-1, 72, 000/- On 30th April I received a call from credit card department asking for Rs.5000/- minimum for unfreezing the account. I was furious with the whole issue. Firstly, they freezed my account on top they are demanding Rs.5000/- I spoke to telecaller name Vishal Shetty, he assured me that my salary would be credited back to the account. Like everytime there was a new person whom I had to explain the whole issue from the beginning. Then I spoke to the Manager Mr. Rakesh Shetty, he was a stubborn man with no ethics of customer service. He was not ready to listen to me at all. He was again forcing me to pay atleast Rs.2000/- only then he will unfreeze the account. Until I dont pay the amount I would not be able to do anything. He said I have to pay the entire amount, inspite of complaining the higher authority will not be able to resolve the issue. He also came up with a new issue saying why the previous cheques provided by you bounced. Infact, the cheque was not bounced but a cancelled cheque was provided as per the prior communication with bank person.
Firstly, I would like to know if there is any rule stating that bank can withdraw the amount from and account and freeze the account without prior notice or permission. As per my knowledge and what I got to know from a complaint call that I made to ICICI bank on 29th April that bank is assume to give 2 notices prior to freezing the account or take permission from customer. But, nothing of this sort was done in my case. On 4th May 2009 I had gone JB Nagar Branch and met the Manager Mr. Hiren Shah again I have to explain the complete issue and he said its too late you need to do the settlement. He also said the complaint was never under investigation. I was really shocked after listening this from him. I ask him who has given the authorisation to freeze my account and he replied the authorisation has been given by Reserve Bank of India. Also I visited to Malad ICICI Branch with whom my salary account is active. I spoke to the Branch Manager (Mr Amit Fiero). I asked him about the freezing the account and when he checked the account was not frozen and the amount of Rs.19800/- was already debited from my account by credit card department. I asked manager can the Credit card department debit the entire amount from my account without informing me and he said they can do that. Again this was done without my authorisation and without informing me. This is again another fraud self by ICICI. I ask the acknowledgement for the freezing the account but nothing was given me in writing. All my other important dues are based on my salary income i.e Home loan, Personal Loan and so on. I am sending this copy to RBI Ombudsman, Police Station of Andheri East and the ICICI Bank.
I kindly request the higher authority to resolve this issue as I am extremely aggravated and tired with the whole issue. I have not got any resolution from bank for same. And I request for cooperation. I have been saying it’s a fraud for past year and half. I have given the entire cooperation bank expected from me since then. But, I don’t see any results and I am forced to take further step for my resolution.
Awaiting for you reply.

Regards,
Pranita Sawant

LOAN NO LBDEL[protected]

LOAN AMOUNT RS 2170260

EMI RS 23990

NAME ANIL AGRAWAL

ADDRESS ; 27 NAVKRANTI APARTMENT
75 PATPAR GANJ
DELHI-110092

PHONE NO[protected]

Dear Sir

I have taken the loan from ur reputed bank of Rs 21, 70, 260 on 03.07.2006 with a tenor of 180 month.The bank has raised the interest rates from time to time and Installment also raised from Rs 21481 to 23990/

I have paid the installment from Aug 2006 on time even of my financial difficulties and faith on ur bank, also not seeing the roomers that the ICICI bank become defaulted

I have paid Rs 794671 till date but my principal reduced by Rs 67100 i, e less than 9 % of my hard payment

other bank reducing Interest rates but ur bank is not ???

your bank also given loan to new customer on low interest 9.25 % and charging 0.5 % processing fee but old customer is remain same ???

I just hard that ur bank is also rescheduling old loan so i went ur home loan branch, they asked me to pay 1.5 % as processing fee .

my question is that I have paid lot of money to u, why charging 1.5 % fee from me ???/

As a old customer, you have to charge Nil processing fee from me for rescheduling or 0.5 % as u taken from New customer

Request you to kindly allow us the rescheduling on NIL or 0.5 % processing fee

Regards

ANIL AGRAWAL

Savings Bank A/c No.:[protected]
Name: Mukesh Kumar Jindal
I find that during five days from 08.06.09 to 12.06.09, somebody named MARTIN, having A/c No.[protected]Mobile No. [protected]) in ICICI Bank, Mumbai Branch has withdrawn an amount approx. 99, 000/= daily from my bank A/c in an un-authorised manner amounting to a total of about 4, 95, 200/= (Rs. Four Lacs Ninety Five Thousand Two hundred Only). Pl. note that I am holding my Debit Card with me and I have not parted with my details like User ID, Password etc. It is apprehended that someone from Bank is involved in the said fraud . Pl. take-up the matter at the appropriate level and arrange to refund back my amount at the earliest.
Regards,
M K JINDAL,
126-B, SECTOR 3, RELIANCE GREENS, MOTIKHAVDI, JAMNAGAR, GUJRAT. PIN 361142.
M[protected]

Dear Sir,

Today (13.06.09)is the date of maturity of my F.D Amt- Rs. 40000/- with your bank But when i go to Sector, 11 Panchkula Branch They have checked in the system and said that ther is lien mark on my F.D. account so the amount cant not be issued without clearing this lien mark .
On bahalf of this F.D i have got a credit card No---[protected] and i have done some shoppings on this credit card few months ago .

But when i contact to the customer care of the ICICI Bank credit card cell for my monthly credit card statement they said that the personnel information given by such as DOB And Mothers Name is not correct and they are unable to give me any information regarding the same .

Ist Of all Tell me how it can be possible that the credit card issued me against the FIXED Deposit having wrong personnel information but the information on the Fixed Deposit is right .
Any how i have send my date of birth proof scanned copy as per dissussion with the bank so as to make correction in my personnel information .

I dont Get the Hard copy of my F.D even after the two months of the date of depositing money .I had contacted many time to the Mohali Branch Phase, 7, But dont get any response But Thanks to Miss. Suparia She has given me F.D Account No. and on the behalf of which i have got a hard copy of my F.D. From sector, 11 Panchkula Branch .

Then I again contacted customer care for my monthly credit card statement but dont get any .
Taday I have contacted the customer care and tyey said there is an outstanding amount of Rs.-1832.07 is still due that why there is lien mark is showing on the fixed deposit amount .

Ijust want to know that why should i pay this amount as there was not my fault in the latepayments of the credit card i have paid Rs1650/- Immidietly after i received the statement .

When i not receive the statement and i cant contact to customer care as my details are wrong they how could i know about the Balance.

Now Again I am Requesting to Un mark The LIEN mark from my F.D ACCOUNT NO[protected] by today as i need this money very urgently and i am not able to pay the amount due in your Records Rs, -1832.07 As there was never my fault.

Please Justify my Fault (EXCEPT TO DEAL WITH ICICI Bank ) then i will pay the Amont Due as per your System .

But according to me there is no amount Due .So please UNMARK the LIEN mark and issue me the Full payments.

please look in to the matter .
parveen kumar

Mob-[protected]

I applied credit card 2 years back but i never i used it. My credit card no. [protected] ICICI Bank VISA.Kindly do needful

I AM HOLDING A SALARY A/c NO.[protected] WITH ICICI BANK, RPL TOWNSHIP, MOTIKHAVDI, JAMNAGAR. ON 12/06/09 I FOUND THAT A TOTAL SUM OF RS. 4, 95, 200/= HAS BEEN WITH DRAWAN FROM MY AFORESAID A/c DURING 08/06/09 TO 12/06/09 FRADULENTLY THROUGH NETBANKING BY REGISTERING HIMSELF AS THIRD PARTY. HE ALSO CHANGED ALL MY DETAILS SUCH AS MOBILE NO., MAIL ID ETC. SO AS TO ENSURE THAT DURING TRANSACTION, THE ALERTS FROM BANK GO TO HIS MOBILE ONLY. AT NO POINT OF TIME THE BANK BOTHERED TO CONFIRM FROM ME ABOUT THESE CHANGES WHICH ARE NORMALLY ENSURED. IT APPARENTLY APPEARS THAT BANK IS DIRECTLY INVOLVED IN FISHING OUT MY MONEY. PL. HELP.
REGARDS,
M K JINDAL,
H. NO. 126-B, SEC.-3, RELIANCE GREENS, MOTIKHAVDI, JAMNAGAR. GUJ.
PIN-361142.
(M[protected].
LL-[protected]/ [protected].

DEAR SIR I HAVE OPEN ACC IN BANK 5 TO 6 YEAR AGO THAT TIME MINI BAL 5000. I MANAGE IT. BUT AT 01/01/09 TO 31/03/09 BANK CHARGED 800 RS DEBIT IN MY ACC. I ASK IN BANK AND EMAIL TO CUSTOMER CARE THEY TOLD ME MINI BAL 10000. I ASK HIM WHEN AND WHERE HE INFORM TO ME, AT MOBILE OR EMAIL OR ON THE LETTER OR ON THE STATMENT.NOT ANY COMM. OR INFORMATION TO ME. THEN WHY HE 800 DEBIT.MY ACC NO[protected]

I have requested for change of address for past one month but to till date my address has not been changed and I am not receiving my credit card ststement.Inspite of the concerned executive have confirmed that my request for change of address has been noted.

Dear Sir,

My company had issued a cheque for reimbursement for amount of 2160/- in the name of Jaya Koganti (my married name) The cheque issued by my firm was a HDFC cheque. I got a return draft from ICICI saying there is a name mismatch ( My account name is Jaya Awasthi) The confusion is that the money 2160 INR is already debited from my firm`s account and the ICICI bank has returned it`s own draft for me to process, so the transaction from my firm is over, but due to ICICI I`m stuck with a draft which is of no use and they are refusing to accept it and pay me the money.

I`ve made several calls to customer service and made rounds of ICICI branches and no one is being able to tell me how to get my money.

Pl help. The details of the returned draft are:
dt[protected]
issuing branch- branch code 229, DE LOC DD no.172567
On demand pay to - Jaya koganti


Thank you

Jaya

Ref telecon with Sandeep (09/06/2009)

Pls note i have issued a cheque in favor of ICICI credit card no.[protected] (cheque no.587631 - RS.500/-) for my Credit card settlement, unfortunatually the last month statement shows Rs.400/- as a late payment fee and the check i have deposited in your drop box on 30/05/2009 Willington Island Cochin.
ICICI bank local officer Mr.Amal has promised me to wave the related cost and the waiver will be reflect in your next month bill (400+10.3%), today 09/06/2009 i have checked with your bank by phone and i do not find any waiver and Mr.Sandeeph straight away to reject my request.

I am settling amount on a month wise since 2005 onwards and the same you can check through my credit card statement.

Hence i request you to kindly wave the said amount at the earliest.

I am expecting your good cooperation. Kindly do the needful and confirm asap.

Santhosh Kumar.C.K

I am holding ICICI bank credit card since 2007.Upto 2008 thereare not charging any amount on cash payment against the bill generated and in 2009 they started charging against cash deposit without any prior intimation.In December 2008 i have done a cash payment of 1800/-against purchase made by the same card.They had charged me cash payment charges.I had forwarded so many request to waive of the same till March 2009 but they had not settled the same and now they had charged me late payment charges over 1300/- against that cash payment charge.My card already blocked since Feb2009.

Dear sir/madam,

i had taken credit card from icici bank ltd.its outstanding payment approx 30, 000/-. i am convert this overdue amount in EMI. bank is not convert in EMI. i can't pay this amount in once. i want that either this amount convert in EMI or settle this credit card.

plz take action and guide me.

thanx & regards
Rajvindra singh
credit card no:[protected]
valid from:09/08
valid thru: 09/12
mob:[protected]

I am using ICICI credit card No.[protected] since November 2007,
In July 08 statement date 18th July 2008 my credit card bill is 604.60 in which Rs.500 for Bharti Airtel and 93.09 & 11.51 (interest charges & Service tax) after that I spoke to ICICI executive (helplilne [protected]), they suggest me to pay Rs.500 before due date (i.e. 5th August) rest of amount they will reversed. As per instructed by ICICI Executive I deposited a cheque for the same.
In next month when i received statement (dt. 18/08/08) in that previous charges were reversed by them but some other charges mentioned on my statement late payment charges Rs. 400, Interest charges 37.95, & Service Tax 4.69. I was shocked because my last payment (Rs. 500) was not reflected in statement than I spoke to ICICI customer care executive, after that executive trace my payment through cheque details and he found that my payment is credit to some another person’s account. I requested him to correct the same and he told me that all extra charges will be reversed in next month statement.
Next month statement i.e. (18/09/08) I found that only late payment charges were reversed i.e. Rs.400 but other charges likes interest and service tax were still not credited to my card and they added some other interest charge and service tax on that 30.97 & 3.83. Now my total bill is for Rs.527.44 in which other charges is Rs.77.44 and my usages was only Rs.450 again I talked to ICICI help line for same again and they told me they will be reverse the charges so I made a payment for Rs.450/- as per my actual use.
Next moth statement (18/10/08) I found no reversal from the bank and charges were still there Rs. 77.44. After a month I booked E-railway ticket for Rs.149.65 from ICICI card on dtd.17.12.08 which is reflected in stmt. dtd.18/12/2008, and made a shopping for Rs.1400 from Singhal Sons on dtd. 28.12.2008, so I made consolidate cheque for Rs. 1550 on 02nd of January 2009 (consolidated payment because I was shifted from my mailing address and I had no idea that payment is counted on which month.
After few days I had received a call from ICICI recovery department that my due amount is Rs.1076.99 I was totally shocked because I am not using that card from last December 2008 so how could ICICI made dues against my card. For same complaint I had called to ICICI helpline ([protected]) on 18th of February09, I spoke to ICICI Executive she told me that bill is due from the month of july and she made request for statement from July 08 to January 09, so we can talk again and clarified the same.
On next day (19th February) i called again to ICICI executive please forward the statement for the period of July 08 to January 09. Again I called on 20th February i talk to (Suresh) ICICI executive again he promises me that he will forward the statement to me, But i havn’t received any statement for their at last on 21st February 09 I sent a mail on customer.[protected]@icicibank.com for my statement request, After getting all statement I called on ICICI Helpline they suggest me to pay Rs.178 minimum amount. Which is not accepted by me so I wrote a mail on 24th Feb 09 to customer.[protected]@icicibank.com after a day I received reply form there in which they mention Rs.674 I have to pay. (that is my last effort by me).
In Last month I received a call from recovery department non-payment of card when I refused for pay that amount they offer me to settle the account in minimum Rs.250/-. I want to settle my account permanently, but I cann’t trust on ICICI. Now my out standing (as per ICICI Bank) nearly 2000/-. I request you to kindly suggest me what shall I do ??

Maya Rawat
H-3, 100/c
Mahavir Enclave, Bengali Colony,
New Delhi-110 045
M: [protected]

Dear Sir,

I have a Saving account with ICICI Bank Account No:[protected]Hyderabad), I had made a purchase of Rs.3800/-, at the time of payment i used my icici debit card and it didn't processed so the merchant swipe the card for the second time and the transaction was processed, Soon after i checked my account and found it was debited twice, i went to the shop and asked them to check, they settled all transactions for the day in EDC machine but there was only one transaction settled for Rs.3800/-, So if the card has debited twice then the merchant should receive two transaction whereas they received only one transaction for Rs.3800/-

When i lodge the complain to icici bank Customer Care they asked me to wait for 10 days, after that they asked me to send a letter to ICICI Bank Debit Card team Mumbai, i have send a letter and enclosed the settlement slip which i have taken from the merchant and courier it to Mumbai debit card team but there is no response from them, when trying to reach them they are not responding.

So please sir, look it in to the matter and solve my problem.

thanks/regards,

Mohd.Rizwanuddin
Hyderabad
Mobile No.[protected].

WHEN I SWIPE THE CARD,

it's show accses aborated .unsaficinet balance

I am holder of ICICI acc no[protected], A personal loan is going on in my account Loan acc no LPCHD11340878.ECS date is 6th of every month. in the month of june ECS was rejected and the bouncing charge of 276 is charged on 8th june and 55rs on 6-june as per the bank these are bouncing charges.on 9th june bank again deducted 276 rs for the same ECS. on the helpine i was told that ECS when rejected is never sent agin and the amount is to be submitted in the branch through Cash only, on 11th the installment of 2808 is deducted from my account.
My ECS was rejected earlier also and i have deposited the amount in the branch and they never charged bouncing charges saying that these are waived off but i was told that an amount of 1100 rs is standing in my loan account and i will not be given NOC until i pay these charges.

This is total fraud activity of the bank, miscommunication from the banks side. i want these charges to be waive 276+1100 and explanation from the bank why ECS is again presented when they have policy of not to do so, why should i file a compliant in Consumer forum

Anirudh Kala