ICICI Bank Complaints & Reviews

IN 2008 ICICI BANK CONTINOUSLY GAVE OFFERS ON MOBILE PHONE THAT I AM HAVING GOOD TRACK

RECORD IN ICICI BANK SO THEY ARE OFFERING LOAN TO FEW CUSTOMERS ALL OVER INDIA AND I AM ONE

OF THEM. AFTER CONTINUOUSLY REFUSING TELLING THEM I DO NOT HAVE ANY REQUIREMENT FOR 8 TO 9

TIME THEY TOLD ME YOU CAN TAKE THE LOAN AND INVEST ANYWHERE YOU WANT, AND THERE WILL BE NO

ADDITIONAL CHARGES AS SUCH EXCEPT EMI AND CONFIRMED EVEN IF SOME INSTALLMENT IS MISSED YOU

CAN PAY TWO EMI AND NO OTHER CHARGES THEN ON 10 TH TIME I ACCEPTED THEIR OFFER AS PERSONAL

LOAN FOR RS.252000/- AND INVESTED IN SHARE MARKET WHICH UNFORTUNATELY WENT DOWN
AFTER TWO MONTHS I CAME TO KNOW THAT THEY HAD CONVERTED THE LOAN INTO AN CREDIT CARD AND

ALL THE CHARGES OF CREDIT CARD THEY ARE GOING TO CHARGE ON THE LOAN ACCOUNT I MISSED ONE OF

MY INSTALLMENT AND THEY STARTED CHARGING LIKE A CREDIT CARD ADDITIONAL SERVICE TAX,

ADDITIONAL INTEREST CHARGES AND ADDITIONAL LATE FEES WHICH WAS EQUIVALENT TO 25-30 % OF THE

INSTALLMENT, WHILE GIVING THE LOAN ON PHONE THEY HAD TOLD ME NO ADDITIONAL CHARGES WOULD BE

THERE IN ADDITION TO THE INSTALLMENT EVEN IF I MISS ONE INSTALLMENT NEXT MONTH I HAVE TO

PAY TWO INSTALLMENT THIS WAS CLEARED BY ME OVER PHONE BEFORE ACCEPTING THE OFFER.

AFTER SEEING THIS CHARGES ISSUE I CALLED UP THE LOCAL BANK BUT THEY TOLD ME YOU WILL HAVE

TO PAY THE ENTIRE CHARGES WHATSO EVER ARE CHARGED, AND IF I WANT TO SETTLE DOWN I NEED TO

WAIT FOR 4-5 INSTALLMENT TO BOUNCE AND THEN WHEN THE CASE GOES IN THE 4 TH OF 5 TH BASKET

THEN SETTLEMENT CAN OCCUR THAT TOO IF I PAY THE ENTIRE AMOUNT IN ONE SHOT IF I WOULD HAVE

BEEN HAVING SO MUCH MONEY WITH ME WHY I WOULD HAVE GONE FOR THE LOAN AMOUNT...

NOW THE LOCAL RECOVERY AGENTS[protected], 4011654 RAJESH PARIHAR AND TEAM) ARE COMING TO

MY RESIDENCE AND USING ABUSIVE LANGUAGE ON PHONE AND THREATNING CALLS ARE MADE FROM THEIR

LOCAL AGENTS.

I HAD VISITED AGAIN THE BANK THEY SAY THAT THE AGENTS WILL CONTINUE WITH WHAT THEY ARE

DOING UNTILL I PAY THE WHOLE AMOUNT.

I WANT TO PAY THE INSTALLEMENT PART APART FROM THE INTEREST CHARGES AND LATE PAYMENT FEES

AND ADDITIONAL SERVICE TAX WHICH WAS AGREED DURING ACCEPTANCE OF LOAN. OR WANT TO SETTLE

DOWN THE ENTIRE AMOUNT WITHOUT THE SAID CHARGES IN FOUR INSTALLMENTS WITH A GAP OF TWO

MONTHS EACH SO THAT I CAN ARRANGE FOR THE MONEY.

KINDLY GUIDE IN THE MATTER.

Dear Sir/ Madam,

This is with reference to my ICICI bank Credit card Account Number- [protected] on my full & final settlement with the Bank of rupees 59147/-.

The amount mentioned above was directly debited from my ICICI bank - Company Salary account, In the first week of June- An official letter was issued to me regarding the same and also they had informed me about the final settlement 0 balance...

My S.B.Account No. with ICICI BANK LTD., Branch : Ambala cantt is[protected] which was opened in the month of May-2008 and quoted as it would be Zero balance account. Now the bank has deducted Rs.800/- from my balance without any information. When I enquired from the bank official she told that there is no Zero balance account type but my account was a broker account and if there is less than Rs.5000/- in a quarter Rs.750/- plus service tax will be deducted.

My complaint is that the bank didn't inform me never that this will be happened and now there would be no option to close the account. But the bank harrased a lot to me. They frequently call me to purchase a credit card, gold, other products etc. and waste my precious time also.

Since I don't have any prior information of the above deduction so I finally request to bank and you to refund my Rs.800/-

Ajay Agarwal
M[protected]

My name is Prashant and I am writing this mail in reference with my Home Loan # LBBNG[protected]. I would appreciate if you could help me out to revise my home loan rate with a minimum % charges. I am asking this favour because I missed all communication and also missed the communication of 0.50% charges for revising our home loan rates in Jan 2009 – Mar 2009 due to non updation of my correct communication address by ICICI bank. ICICI bank has never communicated with me regarding increase in my home loan % whenever it happened and increased my tenure and other things without any information. They have also put interest on difference amount of EMI amount which they increased without informing and when I asked ICICI bank official to collect new checks for revised EMI’s it was not done by ICICI bank and they have put additional penalties on the difference amount. I would appreciate if my penalties can be reversed immediately as an exception as it was not my mistake. The difference amount checks have been issued as and when they have come to collect the checks. After being told so many times to ICICI bank to change my communication address to home loan address every time was not done and I missed all communication and also missed the communication of 0.50% charges for revising our home loan rates in Jan 2009 – Mar 2009. I did change my communication address after visiting M.G. Road Home Loan Branch. I have already spoken to Mr Ramprasad (Branch Manager in M.G. Road, Bangalore) but unfortunately he is unable to help us out after promising us to help.



I don’t want to put any blame on ICICI Bank but what all I need is help from ICICI bank Home Loan department in our Home Loan to help us in the recession, pay cuts, no bonus, etc from last 2 years.



We are 4 friends (Sai Srinivas, Rahul Arora, Deepak Kapoor, ) who have taken home loan almost together from ICICI bank few years back (each loan is more then 25 lacs) and living in the same apartment (Anisha Grange in Kagdaspura, CV Raman Nagar, Bangalore 93) and for some strange reason we don’t want to change our Home Loan from ICICI bank. We would highly appreciate if anyone can look in to our request and allow us not to take any kind of decision in hurry of changing our home loan to SBI or any other bank who are offering competitive rates.



As Mr Kamath said in one of the statement that “I have to prioritize what I see as urgencies. I have to stand by my company, my staff, my customers, my stakeholders, ” I am hoping to receive a positive response & action from ICICI bank

I have taken this initiative on behalf of all my friends to make an effort to have a long relationship with ICICI bank.



Your earliest response and action on the same would be highly appreciated.



Prashant

Sir,

I took loan from ICICI Bank in 2007 of Rs.18000- sanctioned by Fullerton India Financial credit company in the Month of August 2007. They charged about 39% flat rate interest + other interest for 24 months. i paid 3 instalment, (what i commited apart from that excess EMI paid) Mean while i lost job & also I got cheated by international ebusiness about 1, 25, 000 apart from this loan. In this cheating case is still under investigation refered by COD & Commissioner's office right now case been registered at ACMM5 at Magistrate court. Past 3 yrs. my financial condition is nil. No support too. I am an Orphan lady. Because of my age i am not getting any job. How do i pay loan in this situation. Past i yr. all over Bangalore how many Fullerton india branches are there from all the branches sending me a notices through Leagal services Division, lok adalat etc. Now they lodged a case against my cheque got bounced (Case is on at Magistrate court) issued sammance police case now, but i am helpless i canot bare the to release on bale notice. they collected 3 cheques to sanction Rs.18ooo loan, and asking me to pay Rs.50000. Each cheque they lodging one one case in the magistrate court. Even though they issueing regular notices from lok adalath. Every day a lady cann't run around all over bangalore court halls.

I have a question that one case is on in the court how can they issue notices from other courts?
Loan cheque issued to me is ICICI Bank, but they filed a case that my cheque is bounced in HDFC Bank ACCount ?
Vijayanagar Branch issued loan, but notices issuing by all over Bangalore branches is it possible to do so ?

Please do me some favour that my loan amount to be in a reasonable and also once i got job then only i can clear this loan, because apart from this loan i have clear hand loan of Rs.1, 25000 too. Please do me needful and oblige.

Regards,

Dear Sir/Madam,
This is to bring to your notice that I have been duped by ICICI Credit Card Division through telemarketing.

I received a call from ICICI Credit card division and the summary is as follows:-

[protected]
09-Feb-2009
Call received in evening regarding ICICI Lombard Health Insurance. Premium Amount Rs. 15000.00. It was stated that ICICI Bank is offering a ICICI Big Bazaar Card with limit of INR 75000.00 to be utilized at Big Bazaar within 5 months and that amount is not to be paid back to ICICI and the ICICI will pay to Big Bazaar. Executive from ICICI will come personally to hand over the ICICI-Big Bazaar card and upon my confirmation that card will be activated. This offer will be given by ICICI Bank Credit Card division if Health plan from ICICI Lombard is taken.

It was stated that this offer was made to me as per my transaction records and that offer from ICICI Bank is independent of ICICI Lombard Health plan, but to get this offer the ICICI Lombard Health Insurance has to be taken.

[protected]
Mr. Janardan
09-Feb-2009 18:47:13 duration 09:02
11-feb-2009 17:59:16 duration 06:09

Calls received from the above no.to verify the details on 09-Feb-2009 at 18:47:13 and the duration was for 00:09:02.

Again call received on 11-Feb-2009 at 17:59:16 to offer me the plan once again offering the same promotion scheme.

[protected]
Call received from the above number and the caller identified himself as executive from ICICI Lombard and asked for confirmation for the offer and after my confirmation my credit card was charged for INR 15000.00 which was converted into EMI as against my monthly mode asked for, which state that the card will be charged for monthly premium instead my card limit is blocked to the Extend of INR Rs. 15000.00 and that it was converted into EMI at 5.5% p.a. interest.


To confirm this I have mailed to ICICI Credit card division through netbanking to confirm the offer but a negative reply was received. (Mail attached – Annexure1)

Further to this, I again contacted ICICI Credit Card Division, but the mail received was to offer apology but no solution.(Mail copy attached -Annexure2)

I contacted ICICI Lombard GIC for cancelling my policy 4063i/HAP/04443203/00/000, but to my surprise they are asking me to pay ICICI Credit card some 11000.00 as cancellation charges.
I think the ICICI Lombard and ICICI credit card are separate legal entity and since ICICI Lombard has received the full premium, so they are obliged to pay the unearned premium to either me or credit card and why should I pay the cancellation charges to ICICI Bank when I am not utilizing the premium paid and similarly for the interest they have levied.

To briefly explain I would like to bring following points:

1. That ICICI Bank Credit Card department misrepresented and made false promise to sell ICICI Lombard Health Policy.
2. That ICICI Lombard was asked to charge premium on monthly basis and not to charge full amount from my card.
3. Without my consent why ICICI Bank has converted the policy premium into installment @5.5%p.a. interest.
4. Why I am being asked to pay cancellation charges of around Rs. 11000.00 to ICICI credit card and where will the amount refunded by ICICI Lombard go?

I feel like cheated and these gimmicks by bank lands me in Financial Losses. All these call were made on my mobile and the recording details if required can be obtained from the Cellular operator.

I would request the Apex Bank to interfere into this matter and help me getting back my amount which was charged using unfair means jointly by ICICI Bank Credit Card Division and ICICI Lombard GIC Ltd.

My courier # [protected] dt 02.07.09.

My above courier was despatched from Bangalore(as per ICICI Bank) on the 2nd July 2009 and till date it is not delivered to me. When I contacted your office in Kolkata at 3255 9965 on 8th July 2009, they said it will be deliverd the next day but till date it is not delivered. I have made several callas after that but the phone is simply not picked-up.

I fail to understand whether this courier company is genuine or BOGUS.

Can u please reply as to what happened to this courier or else I will lodge a complant with police for my loss of courier from your side.

Treat the matter as most urgent and reply to avoid arrest for being a fraud company.

Await your urgent reply.

Sunil K Sharma

Dear Sir,

Getting the mail from MSN Lottery. Is it true?

Hello

ICICI bank home loan department operates my home loan account by inceasing / decreasing the EMI and tenure without my knowledge and authorisation,

I have sent mails to the account manager in the past and get this corrected. This phenomenon is still continuining unabated.

Am sure this would be the case with many customers of the bank? Is there a way to put an end to this permanently.

Thanks

Pls see this

http://worseloan-icicihl.blogspot.com/

ICICI Bank has debited me Inr 1, 33, 677.73 on a transaction which happened in Thailand when I was in Delhi to my account. I got an alert of the transaction and within minutes I got a call fm ICICI Bank also asking if the transaction was valid and I clearly said no...i am in Delhi...this is a fraud and stop it immediately.

Initially they reversed the transaction temporarily saying they are contesting the payment but within few weeks they hv again debited the amount to me saying the ruling went in banks favour. I asked them how can they represent me without involving me or asking any details fm me ! Who and how has the ruling gone in favor of the bank ? Basis what facts/proofs !

They don't have any clear answers and I am having to go thru the harrassment of calls/reminders to make the payment. They say if you want to dispute the amount please fill forms/provide proof that you were not travelling. I will do all of that but the question is why should I have to go through all this when this is a clear fraud and the transaction was advised as fraud and invalid within few minutes I got the alert on my cell phone.

Other than resolving the case which should definitely go in my favor as I was simply not in Thailand and never even used this card# for last 5 months, I actually want to have ICICI pay me 1 crore for mental harassment and waste of my precious time for no fault of mine and gaping loopholes in their system which allows anyone to showup with fraud credit cards n be able to transact such a huge amount on one go and that too outside the country !

Hi

I had requested for Form 16 for Year 2007-08 From ICICI bank. They says its been shipped but tracking # is incorrect. Its been more than 3 months. Also asked to send on personal email id & they says it sent but never received. NRI managers does not even respond to the email query

Please suggest if there is any way to take legal action.

I have a zero balance account with ICICI which was opened to link with INDIABULLS demat account. It's been about an year since i opened the account and now they have deducted 827 INR from my account without any intimation. When i called costumer care to inquire about the deduction made, they reply i should maintain 5000 balance atleast . When i asked how come that stands zero balance, they reply normal users have to keep 10, 000 minimum and linked account holders are very special with zero balance account so we have to maintain only 5000 as minimum balance. Isn't that cheating? Please take action against these cheats, who keep on reaping money from it's costumers making false commitments.

Dear concerned/ all,

I have a credit card from ICICI Bank which is being used by me for over three years now. My payments have been quite regular and I have never defaluted on any dues. In fact, off late i have been making the payments much ahead of the sur data. My limit on the card used to be Rs 77, 000 till a week back. This is despite the fact that I have a card from another bank (on the very same credentials) with a credit limit of more than Rs. 1 Lac. I got a funny message from ICICI Bank last week, stating that the credit limit has been lowered to Rs 32, 000 due to change in bank policies. I feel duped as this limit will hardly serve the purpose. I feel like a to have used the card all this while and to have behaved like a loyal customer despite a credit limit which was not so good anyways.
I know that a credit card has an unsecured position for the bank, but the least I expect them to do is to check people's records before such cuts. The people at the call centers are least informed about the facts and you feel so helpless. I wanted to book train tickets and might have already lost on some seats. Anyways, though I have asked the call center people to cancel my card, I still feel that this is deprivation of facilities.

Dear Sir/Madam,

I was shocked to see one msg which I got on 11th July 2009 at evening 05:48:58pm Stating As Follow

TA-ICICIBNK
" EMI of Rs. 140000 is overdue for you ICICI Bank Loan Ac LLMUMXX2815, as on 31 Jun 2009. Please pay immediately in cash at any ICICI Bank branch.

Sender: TA-ICICIBNK
Sent: 05:48:58pm
[protected]

I was amazed to see according to ICICI there might be 31 days in the month of Jun in their calender.

Please look into the matter.

I am carrying that msg and present you whenever you would like to see.

Thank you

Hardik Shah

I am ICICI Bank Credit Card customer for around 5 years and enjoying credit limit of Rs, 99, 000 on my Titanium credit card. I have registered with ICICI Bill Pay to pay my 2 Mobile Bills, ICICI Pru Premium. Apart from that I use this card in making my regulary fuel expenses, grocery purchases, etc. I have my ICICI Pru Premium due for 13th July 2009 and I happened to receive an SMS from ICICI on 9th July stating they can not process my bill since the credit limit has been reduced to Rs. 15, 000/- and I have already done more than Rs. 4, 000 purchases in the same month so my credit limit is now reduced to[protected], 000/- for the month of July.

Imagine if I would have been out of City how would I make the payment? ICICI has list bothered sending out an emailer, SMS or courier to me saying my credit limit reduced in advanced. When I asked explanation on this, they are saying based on my credit card history they have taken this decision. However, when I asked them did I ever delayed the payment, they said no you were proper/regular in making the payment. This has really irritated me. Being a loyal customer of ICICI you get such nasty treatment from ICICI Bank.

Now they are apologising for inconvenience but I want to take this to the senior most person in ICICI to at least make them aware what happens behind the curtain and how customer are always underestimated by these Pvt Bank because of their monopoly.

Unhappy customer of ICICI,
Ashish Chandras

Sir ICICI bank has deducted my money with out information regarding QABChgs, apr-jun09+ST77 INR 827.00. Request you to plz see in this matter and help me in returning my money...
AC no:[protected]

Dear Sir/Madam,

I am Mr M.Uday Bhargav Reddy an account holder of SBI Bank, Proddatur Branch, Kadapa (Dt), Andhra Pradesh.My Account number is [protected] and ATM card number is[protected].I did withdrawl of Rs.3, 000/- from an ICICI ATM center from proddatur branch on 6thMay2009, the Transaction was denied, but the amount of Rs.3, 000/- was debited from my account.ATM ID was S1CW4587, TXN:8106 and Complaint number/Clue number:2564527.

I have given complaint in proddatur branch on 8thMay2009, it almost completed 60days, but the amount of Rs.3, 000/- is not credited to my account.I am doing enquiry from my branch but they are not giving proper response.Please look into this issue and kindly do the needful.SBI bank people are saying that ICICI bank is not providing atleast JP LOG details, more over they are saying SBI didnot provide proper information.
If this problem is not resolved we want to approach Consumer Court.So please look into the issue as it is almost completed more than 2months.Please revert me back.

Thanks & Regards,
M.Uday Bhargav Reddy

I have been suffering from this ICICI Bank System, neither they are not resolving my issue.

Please see below for my concern i sent as FAX/Email as per ICICI customer care so many times, but haven't get any solution as yet...

_________
To,
Manager
The ICICI Credit Card Division
Subject: Regarding raising dispute for transactions on my card, Complaint
Number: SR[protected]

Dear Sir/Madam,

I have been issued ICICI VISA Card: [protected] in 2008.
This is with regards to the below transactions which have been done with my ICICI credit card account ([protected]) on 08/07/2009. Please refer to the details of the transaction in the below screenshot.
My concern is that these transactions though carried out by my credit card account were not done by me. Neither did I share my password with anyone.
In fact, I have not taken my transaction password till now from the back. Also, I did not receive any alerts on my mobile after the transactions were done.

I also called customer care and they gave me its TRANSACTION ID's and Complaint
Number:SR[protected] and they told me to write a letter and fax to you at 022-
66466683, with my concern.

Hence here I am requesting you to please investigate this dispute and reverse
the amount of 26, 287.52 in my credit card account.

Date Ref. Number Transaction details Transaction amount

08/07/2009 24692169189000072227530 DELL SALES & SERVICE 14, 016.02

08/07/2009 24692169189000072228413 DELL SALES & SERVICE 12, 270.50


Thanks & Regards,
Yugandhar.Yatham
SAP-BASIS Consultant.
Atos Origin India Pvt. Ltd.
Plant no. 5 | Godrej & Boyce | Vikhroli (w) | Mumbai 79
Mobile:[protected]
Ph: +[protected], 3858
email:Yugandhar.[protected]@atosorigin.com

There are 3 ATM outlets I have been to in Ghatkopar from yesterday and at all 3 i was not able to withdraw MY MONEY because there was maintainance going on ( as per the board they put outside ) but the fact seems to be something else. Is ICICI bank OUT OF FUNDS ? can ICICI bank not afford to run the ATM outlet's overheads, in the last few months they have shut down their 2 ATM outlets in Ghatkopar and relocated them in new places one of them is in such a spot that no one will want to go there the path outside it is always mucked up if not with rain water and slush now days then its cow dunk, it clearly looks like they picked this spot to save some money they must have been paying the previous outlet space owners. I WANT ICICI BANK TO STOP TROUBLING PEOPLE LIKE THIS AND GIVE GOOD SERVICE, RUN YOUR ATMs PROPERLY OR SOON YOU WILL HAVE YOUR CUSTOMERS MOVING AWAY. ICICI BANK NEEDS TO HAVE A LIVE CUSTOMER CARE OPERATOR WHO CAN ATTEND TO PEOPLES PROBLEMS, whenever one calls its only recorded voices and no interaction what so ever, I would need to talk to someone and know if MY MONEY IS IN SAFE HANDS OR NOT AND WHAT IS THE PROBLEM AND WHY CANT I NOT GET MY MONEY.