ICICI Bank Complaints & Reviews

I HAVE RECEIVED A CALL FROM ICICI 2 UPPER WOOD STREET AT 4.55 PM FROM PHONE NO. [protected] FOR SOME DUE PAYMENT OF SOME SUBHASH AGARWAL AY MY CELL NO. [protected], THOUGH I DON'T HAVE ANY ICICI BANK CREDIT CARD IN MY NAME. THE PERSON CALLED ME STATING HIMSELF AS ICICI AGENT FROM UPPER WOOD STREET HAVE MISBEVAED AND THREAT ME WITHOUT MY INVOLVMENT IN THE CASE. THE TALKS WERE VERY LOOSE AND FORCED ME TO LODGE COMPLAINT AGAINST THE AGENT AND ICICI BANK. SUCH TYPE OF POLICY SHOULD BE STOPPED.

Dear Sir,

I hold a icici bank credit card from the month of january i did not receive the credit card statement i use to get call from the recovery agent that i have to do the payment and i did the payment as soon as i received the call. it happened in the month of feb too hence i told the person who called that i am not receiving the statement i did the payment for feb also same was repeated in the month of march then i asked the person calling that i want the statement else i wont do the payment the person said that he has the delivery acknowledgement of the statements received by me i asked him to send the copy of same and i received the them but the acknlgments are not from any one from my family i have mailed icici bank for refund of the charges as the courier they have used is responsible for this and not me as i have earlier regularly paid my cc bills icici bank has refused to refund the charges and i have been charged for no fault of mine. i expect the refund of charges to my cc from january.

regards - prasad

Hi
I have a savings bank account with icici bank noida. I booked for a 390 day FD with the bank through Phonebanking on insistance of a telemarketing executve. The phonebanking person said that since I am applying through phone banking, FD receipt is not required and I can see the details online. The amount was debited on 14 August 2007 (maturity date 07 sep 2008) an could see my new FD account online. Then, the matuirty date passed and the amount didn't get credited to my savings a/c. I asked the customer care and they said the FDR has been sent to me by courier which needs to be deposited in the bank branch. I contacted the bank branch and explained the problem. The bank staff told me that I need to get then an indemnity bond indicating loss of FDR and asking for a duplicate FDR. They said that they will make the duplicate FDR and then accept that to credit my account with the maturity amount. They also said they will not pay me any amount for time the maturity amount is overdue. I am feeling so much harrassed and wronged. Firstly, I was given false information at the time of booking my FD (unfair trade practice). Secondly, I am not even given a savings bank rate for the overdue time (against the RBI ruling). Thirdly, I would have to spend money for preparing the Indemnity bond for which there is no reimbursement from the bank. Please help me. I am available on +91 [protected].

Application No.[protected]
LAN LBCHE [protected]

Though I paid July month's EMI towards Housing Loan, I received SMS from ICICI that I have not paid EMI for the month of July 2009. Kindly check Accounts whether the July 09 EMI has been credited to your account or not and inform me accordingly.

Also, I wish to state that I am not at all getting the transactions towards my Housing Loan. Kindly arrange to send it immediately free of cost regularly.

Thanking you,

T.D.MOHAN RAO

To
The Manager FROM,
ICICI BANK GLOBAL EARTH MOVERS
SALT LAKE SECTOR- I, BRANCH BC-149, SALT LAKE SCT- I
AC-04, SALT LAKE SECTOR- I KOLKATA-700064
KOLKATA-700064 PHONE.[protected]

Date. 04.07.2009


Re: Current Account No.[protected]
GLOBAL EARTH MOVERS

Sir / Madam,
The above account was opened on November- 2005 with the understanding that it will be ZERO BALANCE Account and there will be no hidden charge attached with it.

Suddenly on the last account statement it showed some hidden charges, after enquiry in the ICICI BANK Salt Lake Branch Dated. 30.06.09, 09.15 A.M. Token No. 32, Counter No. 4, I came to know that the balance has to be maintained with minimum balance i.e. Amount of Rs. 25000/-, otherwise some charges has to be paid. Moreover without prior information or intimation to me the bank has sent me statement with hidden charges .Such misrepresentation and behaviour from the bank is not expected.

Under such circumstances I am not wiling to maintain the account with your bank and so close my account immediately. Otherwise I will be force to take legal action against the bank.


Thanking You, GLOBAL EARTH MOVERS



PROPRITER

CC TO,
ICICI BANK LTD.
LAND MARK, RACE COURSE CIRCLE,
VADODARA-390 007, INDIA

I booked tata nano through icici bank, luckely I got selected in first batch of the delivery.. july-sept 2009.. as per tata moters website icici bank charges 13% for nano loan. but icici bank branch people says that intrest rate is 14.95%, If I want to move to other banks for loan, I need to pay the total booking amount i.e. Rs 140000/ than icici will give me the allotment letter, later I need to go to other bank.. when other schdule banks are chargeing 9% how icici can charge 14.95% this is cheating to public..

I have been holding credit card of your bank. Regular payer. This time your call centre is giving me a horrendous experience. My only suggesetion to people around me is go for any bank but not icici credit cards. I have skipped one month payment and informed that I would pay the amount on 7/8 july. But to my surprise the team is trianed to irritate people. I month 8 calls a day. 240 non stop calls. Not just that absolutely insolent people. and now I have started recognizing the voices also. They call up and intentionally irritate. What a system of bank. This is my first and last call. I will take strict actions against this misbehaviuour. I want some senior AUTHORITY TO SPEAK TO ME. or next time I will visist ICICI with my Lawyer. The bank cannot harras me for skipping a months payment.

I am having my demat account with ICICIdirect from January 2005. After a year they wrote me to submit all the documents as all the records were damaged due to Mumabi floods. Again I have given the necessary documents whenever I have changed my address.
After Five years of account operation now they have blocked my account stating that my documents submitted for accounts openings have rejected, when I am keep on writing they are telling as per NSDL guidelines they have blocked the account. Till date they have not come back with the exact reason, it is almost two months now.

I have become sick and tired of stupid customer care exectuive mail which is nothing but utter nonsense.

Now i want to close that account and open a new account with other service provided.

Please take care about icicidirect, it may land you in trouble when you least expect it.

Respected sir/mam,
This is to inform you that I have a two wheeler loan from ICICI bank for 17 months which is about to end in this month july 2009. In past 17 months there are several times my ECS didnot get cleared from from my SBI accout due to incorrect account number, it was a complete error from the banks end and now the bank is asking for returned payment fee however I had paid them by cash all those months, I have tried to communicated with the bank for the same and also send the documentation proving their fault.

I have always tried to co operate with ICICI bank through out however I really do not think it is my fault as my bank document shows it was inappropriate account number provided in all those months.

So I therefore request you to please help me with a proper guidence as to how can I deal with ICICI bank.

Dear Sir/Madem,

Ref. ICICI Bank personal loan A/C No.LICBT[protected]

With referene to the above loan i am paid loan and i have received No-dues certificate,
But still bank send to many letters and call for me and the ICICI Bank added my name to CIBIL.

Kindly do the needfull.

Thanks
Ramamurthy R.V....

Please see the reply of the great bank.How they are handling the customers requests.

Dear Customer,
Request Number:SR[protected]
We are currently unable to process your request. Please contact Customer Care for further clarification.
Please note: This is a system-generated e-mail please do not reply.
Sincerely,
Customer Service Team.
ICICI Bank Limited.

Taking loan in ICICI = hanging ourself

Dear Sirs:

I have a savings account as well as a credit card from ICICI Bank. I have a personal loan against credit card and I had been paying it without fail. My actual payment date is 27th of every month, but month by month, they changed the payment date and brought it to 16th of the month. During this process, they charged up to Rs. 700 per month as late charges twice and I paid it. They did not send me the bill on time and even did not send the bill for the months of October and November 2008. Despite no bill, I dropped a check for sufficient amount in an ICICI bank ATM and they cleared it after the due date.

Also, I took Rs. 25, 000 in the month of September and I paid back it before 1 month and I am waiting for the bill to pay the service charges. They did not send any bill for that also for 2 months consequently.

In the third month, showing late payment reason, they charged me about Rs. 1400 and from then, month by month, they were going on adding late fee and make the dues as Rs. 7, 860.61. During this transition period, I contacted them by e-mail, personally requesting to remove the additional charges, but they denied and cut the amount from my savings account without any prior intimation. After blocking the amount from my savings account, they send me a letter stating the same.

But, still they did not leave me peacefully and send another bill for Rs. 1289 to pay by the 16th of this month, the reason for this bill is again late fee, they only cut the amount from my account and again charging late fee against it. I feel harrassed by their attitude, unnecesarilly I lost almost 8, 000 rupees because of their negligence to send the bills on time, and still they are after me, do not know how long this will continue, please help me in this regard.

Sincerely,

T. V. Ramani

Respected sir,
my self Sandipan Das, living in Vadodara, woking with TATA CROMA, a tata enterprise.On 01/07/2009 at 7:55 pm I went to ATM of ICICI BANK to withdraw money, amounting Rs.7000/-and my card was of HDFC BANK, and as we all know that, we can withdraw money from any BANK ATM without any charge,
But unfortunately the ICICI ATM has not dispatch any amount, but Rs.7000/- has been debited from my A/C.Then I went to HDFC BANK with my grievence, but they said it will take atleast 15 working days.
Now sir as I am from a middle class family, and three of my family member is dependent on me.so sir now I am starving due to the negligence of the ICICI BANK.
So sir, now I want to know who is responsible for my condition, is this not ICICI BANK"S responsibility that for there faulty machine my family is suffering so badly.
so, sir I want justice for miserable condition.
rgds
Sandipan Das
ph-[protected]

I have yet to hear from the branch after meeting the Ops. & Branch Manager in my locality on the 15th.

I debited as usual from the ATM Machine, Satpura - one of the many towers in Kaushambi, Ghaziabad - 201010 U.P. a fast cash sum of Rs. 3000/- on the 9th of this month at 10:06pm. Unfortunately only Rs. 500/- was dispensed. I informed the guard and he in turn made me write the complaint in the register. Alternaltely, I called up the ICICI Helpline # and informed the executive about this. He gave a rosy picture stating that the money would be refunded in 24 hours. It was not done so I called again after 25 hours at about 11, 11:30pm next day. This executive gave me the complaint # and said it would take a week (18th) at the latest to get this reversed. So I waited, then on the 13th at 9:21pm I recieved an sms saying that the ATM team would not be able to refund the money as it had been dispensed. I checked with the ATM again and the same guard showed me the register saying that the next person had got a surplus amount and he made him write in the register too. The ATM team did not check where the money went at all. I called up ICICI again and spoke with the floor manager Neha in Hyderabad. She told me to meet the Branch Ops. Mgr. and the Branch Manager closest to the ATM. As it was a weekend, she advised I should go there on Monday the 15th. I did so, as asked, wrote the complaint with all details required (ac#, complaint #, my phone #). I was assured that by the latest on the 17th, I would be informed about a definite refund of my Rs.2, 500/-. I am yet to hear from them.

I would like to bring to your notice about the ICICI Personnels:

COMPLETE Laccadaisical attitude towards the complaint from the executives involved
Shoddy job done by the ATM Team ( no investigation or communication with the Guard or checking of the register)
Giviing a ROSY Picture till date but nothing done at all from the 9th of June till 19th of June. No Honest or clear answer given.

HOW ARE ESCALATIONS DEALT WITH????

Please give me my money back.

I was in Home Loan Agreement with ICIC Bank Limited with Loan No. LBNOD1049405. Original Documents of Property including Lease Deeds of Property C-362, Alpha I, Greater Noida were in possession with ICICI Bank Limited. I re-pay the complete loan amount in Oct' 08. And when I went to recieve original docs from ICICI Bank, all the Original documents of Property were in bad condition (WET) due to water. ICICI Bank has quoted the reason of damage due to heavy rains in July' 05 in Mumbai. Photocopy of lease deed certified as True has been recieved, but still Iam not confident about the sanctity of papers re-created by ICICI bank thru Greater Noida Registrar office. Moreover because of this (as only asset for my life taken by Home Loan) mentally depressed right now. Kindly Guide and support me by suggesting the way out.
If ICICI Bank was aware of the reason and they didn't felt responsible to inform me about this damage, and were quite for almost 3.5 years, which is not at all considerable, and definitely this also attracts to the Non Adherence to the provisions of the fair practices code for lenders as adopted by the bank or Code of Bank's committment to customers. Iam not satisfied with the ICIC Bank Limited's action over the complaint.

Hi.

I have taken ICICI Personal Loan and was paying my EMIs regularly. But, I am sure I cannot pay the EMIs for this month and next month (July & August 2009) as I have taken Salary advance last month (June 2009) for some important commitments and 50% the same has been deducted from my June 2009 salary and another 50% will be deducted from my July 2009 salary. But, once I start getting my regular salary from August 2009, I can pay the outstanding EMIs.

Will this create any problem? Pls. suggest.

Regards,
Sevar K

Hi,

I want to get refund of my Home loan Processing fee taken by you manager sachin jain sitting in icici hfc ltd. 5th floor aggarwal millanium tower, netaji subhash place, pitampura, new delhi - 110034.

I am continueslly calling but i am not getting satisfactory replies and response from anyone and the things told to me were not done and i have been given wrong commitments time and again.Without telling me my cheque was deposited and i had been told that it will not be credited until your loan will be disbursed.

Please help me otherwise i have to go to RBI for the same.

Regards

Amit Pal Singh
[protected]

i have a corporate credit card which was used only once for buying airline tickets, the principal amount has been paid on the date, but they (icici bank) has charged late payment fees and interest on interest, over all they have also marked a lien on my savings account thru which standing instructions are there to lot many AMC (mutual fund houses) and insurance. Moreover all the investments has been made thru icici bank only directly. I had called up the call centre of icici and and they gave a land line no[protected] /[protected] to be contacted, and there is no response on these landline phones. now i cannot even change the address of my savings ac. how do i get this case settled i fail to understand. they have also put in my name in sibel for an approx amount 3500/-.
pls advice. i can be contacted at [protected]. i shall be highly grateful.

Sir,
I have to inform you that one of my relative was purchased some ICICI infrastructure of various issues and which were already matured. In the mean time my relative has chaged his address twice and as a result he has not received any communications form ICICI regarding maturity. I personally contacted with the nearest ICICI Bank and the they said there is some from but they failed to supply that particular from and also failed to put any light how my relative will get that maturity proceeds.
In view of the above I am rerquesting yout goodselgf to advise me how my relative will get the maturity proceeds and procedure of that and where I will have to contact.

Thanking you,
Yours faithfully,
gaurisankarlahiri
2.7.09

My husband and myself jointly purchased nine (9) FDs from ICICI Home Finance (The Bank) through their Franchisee: Balaji Financial Services, Allahabad on 24th April, 2006 whiched matured on 22nd April, 2009. We submitted the certificates to Balaji after complition of the term but we have not received the matured Some till date. We were informed by Balaji that due to some dispute between the Franchisee and the Bank our money was diverted to ICICI Home Finance. I am not able to understand how we should suffer because of their dispute. It has been over two months and we have not received the money. If the situation remains same we will be forced to go to court against The Bank and The Franchisee. The following is the detail of FDs: 1. FD Application No.[protected]FD no 4428458), 2. FD Application no.[protected] (FD no 4428461), 3. FD Application No [protected] (FD No 4428464), 4. FD Application No [protected] (FD No 4428465), 5.FD Application No [protected] (FD No 4428466), 6. FD Application No[protected]FD No 4428467), 7.Fd Application No[protected]FD No 4428468), 8. FD Application No.[protected]FD No 4428469), 9. FD Application No[protected]FD No 4428470).