ICICI Bank Complaints & Reviews

Dear Sir,
This is with reference of my loan application no. 60777203 with ICICI BANK LTD. for a car loan, i would like to know one thing ICICI had declined my application on basis of CREDIT CARD default with other banks. As per my information control number of CIBIL is[protected] and i am sure about my self that i am holding 2 credit cards from ICICI Bank only. Can please look into this matter and confirm me for same.

To whom it may concern

I have savings account with ICICI bank. Bank has charged me POS Decline Charge for insufficient balance on 13/04/2009 of Rs 56. If I bank considers it to be customer's mistake of not maintaining the right balance, then why does bank not considers itself guilty when our card gets rejected on many instances for no reason. Why always customer has to pay for his mistakes. And even if bank is paying this POS Decline Charge to some third party (VISA, MASTER CARD Etc), why don't customers get the same charge from bank.

Thank You.

Dear Sirs,

I have taken a home loan from M/s ICICI Bank way back in 2001 and subsequently I have taken home improvement loan from the same bank around 2002. The details are as follows:

1. LBMUM[protected],
2. LBMUM[protected]
3. LBMUM[protected]

EMI Payment being followed is as follows.

I am working in a Multinational company and all my EMIs are thro salary. Every month Andheri JB Nagar Branch sends the statement containing all the employees who have taken loan from ICICI Bank to our finanance department on every 2nd day of the month. On receipt of the same our finaance deartment prepares the cheque and sends back to Andheri JB Nagar branch. This is the procedure which is being followed since last 7-8 years.

My Complaint: When ever our finanance department sends the cheque to JB nagar they debit all my EMIs to only one or two account instead of all the three (instead of distributing the respective EMIs to respective accounts). They use to send some goonds to my house and ask for the payments due. Around the year 2003 I have made complaint and some of the executives visited my office expressed their apologies for their mistakes. Again it started around 2004 and the story is one. I made a comptaint to Mr. Kamat (CEO of ICICI Bank) and on his intervention Head of Service quality intervened sent his apologies for their mistakes. Again it restarted during this year and it is being continued and they keeps on sending me the reminders by phone and thro letters for due amount. I am really fed up with this bank and I would like to go to court for this kind of harasement (inspite me paying all my EMIs regurlarly without my fault). Please advise.

br
psp rao

I am a credit card customer of ICICI bank. My credit card number is: - [protected].
I had a due payment of Rs. 42, 257.66 last month. On 3rd of April I got a call form ICICI Mumbai from the number[protected] and the executive told me to make the payment to the executive on next day 4th April. I told her that I’ll make the payment in the bank only but she convinced me that if I’ll pay the amount to executive late payment will not be charged. So I agreed for that. On 4th April executive came to my residence address C-26, Sec 20, Noida, and asked me to pay the minimum due of Rs. 2120
But I had paid him Rs. 10000 cash with 19 notes of Rs 500 and 5 of Rs. 100 as I want to cut the due as soon as possible. He gave me the receipt for the payment. But till now my payment has not been updated and I get a call daily to make the payment. I complained this issue to the customer care executive and got the request number[protected] but till yet nothing is done as my payment is not updated.
I am getting frustrated as daily I get a call from the bank to make the payment. Please suggest what should I do in this case.

Regards
Fanendra Nath Tripathi
Mob No:- [protected]

QABChgs, Jan-
I have an ICICI Bank account for the last 2 YEARS now. This account was opened with the criteria that I can keep zero balance in the savings account. Savings Account No.:[protected] is with the Devipattinam branch in ramanathapuram district. .

On 20-April-2009, there is suddenly a debit of Rs.110 by the description: "QABChgs, Jan-Mar09+ST77". For which there has been no intimation or explanation.

Please help to revert the charges for which there has been no explanation or reason or hearing.


Regards,

Seeni Abu Faraj

Hi,

I have applied for 2 ICICI insurance policy about 2 1/2 months ago. The person visited my house and collected 2 cheques and and ECS format from me. I also signed the application for Smart Kin and another invest plan ( I dont even remember the name of the plan since no document was issued). I had cleared infomed the executive that i can invest about Rs. 3500/- every month. He agreed for the same and collected one Current Dated cheque for Rs. 3500/- and an undated cheque. The reason behind collecting the Undated cheque was that for the next installment in case if the ECS has not been activated then this cheques would be used. However, the cheques were deposited in the same month without my knowledge. When called and asked they said it was a error. This was my 1st bad experiene with ICICI bank. Till date i have not received any communication from this regarding the insurance document. When called up they said my policy was declined and the refund cheque has already been dispatched. TIll date i have not received any thing. After all this I receive a Call from Delhi ICICI Inusrance cell asking for Medical test. This was rediculous. Please info the status on my cheque and when can i receive the refund as i am not at all interested in the policy. In case i dod not here in next 72 Hrs i shall file a case in the Consumer Court.

Thanks

Shilpa Prasad
[protected]

Dear sir,

Like i said, i've taken my icici direct pay card from Hyderabad.But, i need to go home to my house (Mizoram) due to some imp reasons. And about my pay card is that..they have told me to wait for 4 days to get activated, but, still now it's more than a week...still it's not activated...i tried to checked it out but still invalid card...please help me my card no is [protected].Sir, please if you...

hi

i had availed a housing loan from icici and at the time i took the loan 3 years back they told me i will not be charged for any pre-closure of loan.now they tell me i have to keep minimum 1 lakh loan for one year to save any preclosure charges.i can prepay remaining outstanding amount but have to keep one lakh for one year else they will levy around 15, 000 to 25, 000 as charges for prepayment.

now i cant catch the person from whom i availed the laon as he has left the company and he had confirmed me there will be no charged on any prepayment.

these people suck everything from your body...dont ever take any loan fro icici...

Dear Sir,

My self Nataraj Bitla. I have opened my account last two or three years. My account no is[protected]. I am staying at Warangal in Andhrapradesh. The icicibank why they cut the balance of my account without any information. The charges is 20/04/2009 QABChgs, , Jan-Mar09+ST77 DR INR 843.00. I will request the consumer court to give me my balance as early as possible
I hope u will solve my query as soon as possible.

R/s Sir,
We had issued cheque for Rs.4200/ chq no 589356 dtd 28/03/2009 of central bank of india and chq 262251 for 5000/ dtd 10/04/2009 of state bank of india towards minimum amount due on the card .
The cheque is put in the cheuqe drop box of icici atm near koparkhairane railway station which is normally picked up every day by the courier boy of ERS COURIERS as told by the watchman of the ATM.
The fate of the above cheques is not known till date.Inspite of repeated enquiries thru phone banking officers for connecting to the chq collecting dept. we have not been able to either get the cheque back or get it collected for our card account.
The ICICI bank has already penalised the card with extra charges for no fault of ours without rationale regarding their collection dept's business ethics .
Please treat the matter as urgent as the cheque should not fall into wrong hands or misused in future also by anybody.

Affected customer.

I have taken home loan (A/C No : LBNOD[protected]) from ICICI bank on Floating Rate of Interest. The Bank gave me loan on 7.5% Floating ROI in Mar 2006. The ROI calculation shown to me is (FRR (9.25) - Discount (1.75) = Floating ROI (7.5)).

After 3-4 days, my friend(works in same company) took the home loan from ICICI bank for same type of developer flat and he got Floating ROI of 7.5% (FRR(9.75) – Discount (2.25) = Floating ROI(7.5)).

After that I complained several times to understand this unfair practise of Floating Rate. The Bank representative only talks about FRR and don’t want to talk regarding discount component. However it has two components to control the customer Floating rate of interest. First one is FRR(which has some kind of transparent process) and second component is Discount(which is entirely controlled by Bank. No transparency).

Now bank is giving home loan of Floating Rate of Interest of 9.75% and calculation is FRR(13.75) – Discount(4.00) = Floating ROI(9.75).

I would like to know on what basis Discount of 4% given to new customer and is this factor also depends upon time then what is the meaning of FRR.

If the bank has fund to give loan on 9.75% then why FRR has been kept on 13.75 to cheat old customer.

Dear Sir,
ECS happening even after ECS stop request was given in written.
I have salary account with ICICI Aundh Branch. I had requested by giving a handwritten application request to the ICICI Branch office, to stop the ECS, which is on Greenpeace NGO. Officer confirmed me that these ECS will no more be there. After 2 months I again confirmed whether this ECS are really stopped or not, ICICI officer again gave me assurance that this ECS is stopped. But next month INR 1800/- was deducted from my salary account through this ECS (7 06/04/2009 ECS/[protected]/GREENPEACE ENVI DR INR 1, 800.00). I want my money back. I want this ECS to stop for future.

Vivek Dahake

SIR,

I am holding a free card No [protected] having the limit of Rs.1, 00, 000/- and there is an outstanding amount of Rs.89414/- .

Subsequently I have received a call regarding I am a previleged customer of the bank and offering me the Amex Gateway Premium card and taken on line confirmation, and taken Balance transfer request of Rs.90, 000/- and issued me a card bearing No [protected].

Subsequently after few days I have received a statement dated 28/02/2009. In this statement surprisingly my limit was given Rs.1, 00, 000/- and balance transfer entries was made apartfrom that the amount of outstanding in my previous card No [protected] transferred to this new card account and shown as the limit is Rs 100, 000/- and purchases and other charges as 188537.97 and not charged any overlimit fee.

Further in the next statement dated[protected] they have charged overlimit fee of Rs.4285.72 and Late payment charges, and interest charges. In fact it is clearly understand that my previous card outstanding amount of Rs. 89414.09 was transferred to new card but the limit of the card of Rs.100, 000/- was not transferred. due to this transaction my new card was overlimited.

Therefore, the ICICI BANK have automatically change my free card to High Annual fee card, and issued Balance transfer drafts and levying overlimit fees and interest charges heavily. I am mentally got tension for settling the matter. Hope you will do needful and settle my issue for levying overlimit fee and interest charges as i have not done any purchases from my side and it was only happened due to transfer of my old card outstanding amount to new card only.


thanking you,
K PHANIKUMAR

Hi,

I intend to register a complaint against ICICI bank wherein on 6th of April I tried to withdraw 7000 rupees and I headed for a close atm machine of State Bank of Indore (Sector 19, Noida). I first used my ICICI salary account debit card and the machine gave out a message (Response code - 072, Unable to process) and no money was dispensed. Just after this I tried with my ICICI savings account and the same message came. Upon all this I thought probably the ATM machine doesn't have cast to dispense.
The next customer got in and he was able to get money from the machine and this induced me to use my HDFC savings account debit card and this time the machine gave out seven thousand.
After half an hour I got two seperate sms's on my mobile that my salary account and savings account on ICICI bank have been debited 7000 each.
I immediately logged a complaint with ICICI customer care.
Its a terrible experience and ICICI bank is just asking me to wait. Intially they asked me to wait for 8 days, and now through another email they have asked me to wait for further 12 days.
Through this mail I want to make warn all ICICI customers to be very cautious in using ICICI debit cards across non-ICICI atm machines.


I will appreciate if you can help me find a way to get back my money. And let me tell you that this is the second time I am facing this issue. The previous case happened with me last year (one day prior to Diwali) when there was a similar transaction done for three thousand rupees and it took a painful three months period to get my money back from this bank.

Thanks.

Regards,

Vivek Sahni

I had received a letter for setlement of my credit card. When I called their numbers as listed in the letter, no one answers. Finally someone answered on 18/4/09 after 2 months of continuos calling and when asked whether anyone works there as I had been calling continuosly, they said yes finaly someone answered your call which means someone works..And the mand who was speaking was a Desk Service Manager - Rinku Raj Datta, Ph # [protected]. He didnt know how to talk at all, he was only insulting on the phone. In the past I have also put an NC on the bank as they were calling and giving me threats. When I asked him whether I can pay in 2 instalments he says " You want to pay the money, pay it in one installment, or else keep receiving letters. He tells me that you have pocketed (robbed) the bank..and it is the banks money and if you dont settle it we can do anything we want." Is this the way t talk to a customer. Even if I have a problem they should be willing to settle it in 2 installments, finally they are receiving the money bank. I want action to be taken on ICICI for talking so ruthlessly to customers.

hiii m jitender singh rawat i had a policy in ur company n my policy no is 08097110. i had given the premium to your agent advisior mr dhirender kumar n his agent code is 00280749 but he cant submitted the premium I wish to Inform U that Few days Back i talk to ur Executive Amruta Shetye, She told me that dhirender kumar will pay the premium but he wiil not pay the premium So I have request to u plz Follow my case as soon as possible n plz call me on my altertnate no [protected]

To,



The Manager,

Flexi Cash Account.



Subject: Reverse the Late Fee Charges & Interest

I am holding ICICI Bank Flexi Cash Account[protected]. I have got a call from Customer Support on 28th November 2008 and they requested to settle the account by November end. Bcoz of some personal I could not able to do on time (Met with Accident) and I deposited money (Rs. 20, 000 + salary Amount Rs 17, 000) on 4th December 2008.



Without any information my Salary Account has been lean on 1st December 2008, there is no any formal mail or letter with regard to this. When I checked my account on 1st March 2009. The Flexi Cash account has not been settled, From December to March but Interest & late Fee Charge has been deducted from my account. I called Chase and spoke with two customer service reps. They both told me there is absolutely no way that my fee and finance charge would be removed. I explained that this has NEVER happened before and that I thought it just good business for a
company to give the customer a break given the circumstances.I explain that I have already paid, call up the customer care and register a complaint the executive says that every thing is ok and he will forward the request and things will be settled. Are u running bank or doing some mafia activites of sucking human blood(money). We are earning money by our hardworker and paining ourselves. So each paise is very important to us and we have all the right to ask you. But your customer service persons putting charges against us for their mistakes.I hope this mail is being read by a person who has good soul and know the customers value.Pls take necessary action against this complaint and reverse the charge which was stated in my account statement. Hoping u will reverse the late fee charge and interest

Thanking your

TV.MOHAN

[protected]

I am a policyholder of ICICI Prudential. Of the various options given by ICICI Prudential, I chose the Auto -Debit facility through ICICI Credit Card around October 2007. I was told that this mode was without any charge. Thereafter:

1. Once in late 2008 I was informed by ICICI Prudential that my premium payment was refused by the ICICI Credit Card. Being surprised to hear this as I never defaulted in payment of Credit Card Bill, I immediately contacted ICICI Bank on which they told me that ICICI Prudential did not present the bill and hence no payment was made. Finding the version of both the companies contradictory, I had to make numerous calls. After a lot of follow up this facility was restored.

2. However, again in February 2009 I faced same problem and replies of both the companies were same. Again I had to make a lot of follow up but that same was of no avail and I received a message from ICICI Prudential that if my payment was not paid my policy would lapsed. Then at last I had to visit the office of ICICI Prudential and make the payment through cash.


3. It may be mentioned that in the begining of this year i.e. 2009 ( i cant remember the month exactly) I received a call from ICICI bank that I had registered for premium payment through Bill Junction to which I replied in negative. That time I was not able to understand why this call was made but now it is very clear.

4. In March 2009, I received a call from ICICI Bank saying that I had registerd for bill payment vide my request made on August 15, 2008, which was a false statement from ICICI Bank. I asked the representative that what was purpose of making this call and whether she can give me proof of my such request, to which she had no answer.


5. Then on April 12, 2009 I received an SMS from ICICI bank that my autodebit facilty has been deleted at my request, which in fact was never made by me. Then I visited the site of ICICI Prudential and by logging in I made the payment through same credit card. One day after I received a call from ICICI Bank representative that why dont I get registered for bill payment then I informed her that on one day the facility is withdrawn and next day facility is offered. Then she told me that I could gain get registered and I would have to pay Rs. 100/ per year.

In fact this last line made the entire picture claer and I understood why this entire things had happened. All this was to collect the new charge which otherwise I was not liable to pay under auto debit facility. But as I was not willing to opt out of that facility it was done by ICICI unilaterally and then falsely stating that the same was done at my request.

There I would like to say that such practice folowed by ICICI bank is quite unfair. First they attract the customer and therafter to charge them adopts various means. In this process they unnecessarily harass the customers and waste their valuable time.


Regards

Alok Chandra Singh

Hi,

These is regarding the statment of ICICI credit card. I'am being using the icici credit

card for billing my MTNL Bill (which is autogenereated). I had been charged double then

my actual billing amount showing me as an late fees, Service tax, interest etc which

are not applicable.

Breifing about my issue, I had an talk with ICICI officer in month of December he told

me that i had an due which would be settled after paying an amount of 24500. He told me

that these would be my final amount to clear all my dues. But after doing al my payment

on 19 Dec 08 i got another statement on 20 Dec 08 mentioned with 120 Rs. balance amount

is balance and also they applied me 400 Late fee charges on that.

Now from month of Jan to Mar the amount exceeds to 2850 out of which only 1600 is my

billing
amount i find no reason to pay them extra.

Please help me going further others wise they would again charge me late fees for these

month also.

Please contact give me miss call or call me at [protected] (Aslam).


With Regards
Aslam.

DEAR SIR/MADAM

I TAKE HOME LOAN OF RS.5, 73, 832( RS.FIVE LAKHS SEVENTY THREE THOUSAND EIGHT HUNDRED &THIRTY TWO)AT 7.5% .NOW DAYS YOUR RATE OF INTREST IS 12.50%.THIS IS VERY HIGH COMPARE TO OTHER BANKS.ICICI BANK REDUCED 0NLY 0.5% RATE WHEN OTHER BANKS REDUCED 2 TO 3% FOR EXISTING CUSTOMERS.
IS THERE ANY SCHEME OF SWITCH THE LOAN FROM HIGH INTREST TO LOW INTREST .I READ IN NEWSPAPER & SEE NEWS IN CNBC/IBN7 TV CHANNELS THAT PAYING 0.5 %FEE ON OUTSTANDING LOAN AMOUNT BANK WILL SWITCH LOAN FROM 12.5% TO 9.75 % UPTO 31/04/09
PLEASE CONFIRM ME ABOUT THAT SCHEME
WE HAVE 200 + GROUP OF COMPANY EMPLOYES FACING SAME PROBLEM OF HIGH RATE OF INTREST.
PLEASE PRESSURISE TO RBI &ALL CONCERN PEOPLE TO SLOVE THIS MATTER

THANKS & REGARDS
NITIN SATHE