ICICI Bank Complaints & Reviews

My ICICI saving bank account No is[protected]. Application for closing of account is not accepted by bank branch and is showing negatve balance on account of deduction of charges for non maintence of average quarly balance.
I want to know on basis of which rule the saving bank account has been debitted and is now showing a negative balance. I HAVE NOT APPLIED FOR CREDIT LIMIT AND THIS ACCOUNT CANNOT TREATED AS A CREDIT CARD BY THE BANK.
I donot want to maintain this account and the account should be closed.

The ICICI bank had offered me free utility bill payment where I had put many billers. after few days of free service I was told that now onwards the service o[censored]tility bill payments is chargable and a charge for all my bills was charged which I had duely paid
for last few months the payments are not made and a insulting message "Please note that ICICI Bank Visa Bill Pay could not process the following new bill because the available balance of credit on your card account does not cover the bill amount.

Biller Name: Reliance Infocomm
Mobile Number : [protected]
CAF/DAF number : [protected]

Due Date: 18th April 2009
Bill Amount (Rs Ps): 469.00
Pay Amount (Rs Ps): 469.00
Pay Date: 15th April 2009

We request that you please make the payment directly to the biller.
This is a sample of the message recieved
I had subscribed for this paid service and and on not getting the service what shall I do?

This is in continuation to my previous complaint registered on 26/03/2009.ICICI has commincated to me regarding my auto Loand account.This loan was transffered from standard Chartered bank to ICICI in April 2006.This loan is ready for closure but now after 3 years ICICI wants me to pay an amout of Rupees 1284/-.Earlier ICICI told me that this amount was pending from Standard Chartered when the loan was transffered.I have checked with Standard Chartered and according to them there is no amount of rs 1284/- pending on me on any account.ICICI has told me now that this is rate transfer chare which has to be paid by me.As per the loan agreement, my loan is on fixed rate and I have to pay a fixed EMI for the duration of loan failing which I have to pay some penalty charges. Nothing was mentioned about any rate transfer charges.I have been paying all my EMI's on time without a single default.Now when the loan is ready for closure ICICI has come up with this additional amount.Earlier I was told that this is pending from Standard chartered and now ICICI is telling me that this is the rate transfer charges which I have to pay.
As per my understanding I am not liable to pay any rate transfer charges to ICICI at the time of loan closure.I have paid all my EMI's.
ICICI is a cheat bank.I am being harrased by the bank to pay this amount for loan closure.Please highlight this fraudulent practise of the bank.I would like to move to consumer court on this.Need advice and guidance.


regards
Ashutosh

This is to bring to your attention the various unethical practices within ICICI Bank. The Bank is defrauding customers and using unethical means to generate revenue in the form on interest through Home Loans.

Based on media reports, we understand that the Bank had offered only specific customers a scheme for reduction in the interest rates. This reduction could be availed by the customer paying a switch fee of 0.50% and the loan would bear an interest rate of 9.75%. I visited the ICICI Home Finance – Borivali Branch on April 12, 2009 and was informed that the scheme of ‘Preferential interest rates’ was in place only till end of March 2009. As per the current interest rate Scheme in place for Home Loan customers. The existing customers can switch to new rates by paying a switch fee of 1.75%. The prevailing rates were :

Upto 20 lacs : 9.75%
Above 20 to 30 lacs : 10%
Above 30 lacs : 11.50%

We would like to obtain clarification/compensation from ICICI Bank on the following questions :

1. There was no official communication sent by the Bank through any medium to its customers. No communication was received either through internet, branch network, individual letters, mobile SMS. We as customers feel cheated with the discriminating policies adopted by the bank. The Bank is not following ethical Banking and Fair Trade Practices by not treating all customers at par.

2. We enquired whether there was any official correspondence with the Branch for charging the revised rate of interest. However we were not provided any such correspondence. (As informed the instructions were received via internal email. Further details of the email was not provided to us inspite of requests). Again all changes of rates are required to be made only through official internal banking circulars. However there was no such evidence provided to the customers who are affected by the change in the interest rates.

3. There have been repeated changes to the CRR/SLR rates over the past year by the RBI. However this benefit has not been passed on to the existing customers within ICICI who are still paying very high rates of interest as compared to the market peers. Hence the Bank has cheated the customers by charging them increased rate of interest and made the customers bear the brunt in this recessionary environment.

4. The Bank has also discriminated in respect of treatment between old and new customers. It is indeed interesting to seek an explanation why new customers are given lower rates of interest, whereas the benefits are not passed on to existing floating rate customers.

5. In addition to all these, the Bank is keen to pocket an extravagant amount of 2% of the loan + Service Tax thereon as Loan Prepayment charges in the event o[censored]s trying to move our loan to a more better efficient financial institution.

6. Bank staff are not cooperative in answering questions with regards to the policies adopted by the bank. There is no information about where and to reach a banking ombudsman/Consumer Court in case of queries.

We would request you to look into the unethical banking practices being followed and obtain a suitable clarification on behalf of all the customers of ICICI Bank. Also it is important to bring this to light to the various ICICI Bank customers who are not aware of this discriminatory practice.


Thanking You,


Ashwinkumar Kuckian
Loan Account No :NHNMU[protected]

Dear Sir

I have been issued voter ID from Ujjain ( Madhya Pradesh),

Name : SHARLABH CHOUBEY, which ideally should be SHALABH CHOUBEY
DOB : 22.02.1976 .
Age : 33 yrs which as per voter ID is showing 68 yrs

i have made complaints to the concern authorities namely Mr Malviya & Mr Patwa to get the same corrected for which all the necessary documents are duly been submitted but nothing as happened till date.

request you to pls look into the same & help me out.

Regds
Shalabh Choubey
[protected]

Dear Sir,
My Name .Venkatesh
Date of birth:21/07/1980,

I had a loan with Icici bank aginest the two wheeler loan and duration of payment my cheqe had bonced from bank, after i paid the insttalment but i applied a loan with other bank but the bankers saying CIBIL bad matches is thier so i need help to come out from cibil bad match,
Please reply me the sugustion.

Regards
Venkatesh

Dear Sir,

Till 21 January, 2009 my balance was Rs. 86726.53.

On 31 January, 2009 I had tried to withdraw the money from ATM of ICICI branch of Okhla branch but could not get the money and ATM customer advice also.

On same day i.e. 31 Janunary, 2009 I had withdrawan a sum of Rs. 2000 from ATM of Alaknanda branch of SBI. After withdrawal of money my balance should be Rs. 84726.53. ATM Customer Advice is showing balance of Rs. 82706.53.

Kindly correct the same and Rs. 2020 may kindly be credited to my Saving Account.

For your kind information, I am giving below my particulars of transaction:
Customer Name - Brij Narayan Verma
Date of transaction - 31 January, 2009
Card No.[protected]
Account No. [protected]

Please resolve the above matter and for any clarification kindly contact me on cell phone - [protected].

Even I had received the e-mail from nodal officer, ICICI and talked to me on 2 April, 2009. Again received mail from nodal officer, ICICI (Satya Matta, Office of Head Service Quality) on 6 April, 2009. I was advised to co-ordinate with SBI Bank.

After co-ordinating with SBI, I was advised to discuss with ICICI bank and ask them for sending of demand draft / banker cheque for Rs. 2, 020 to SBI, Nehru Place.

Till date I am suffering. Please take the initiative as early as possible.

Yours sincerely,
Brij Narayan Verma
 

Sir,
I have 3000 shares of ICICI BANK . I have not received the dividend since 2001-02.Kindly let me know the reason. Detail of shares is given below.

Folio No. - 3000568
Distinctive No.[protected] to[protected]
No. of shares - 3000
Thanks

I Mohd Chand have applied for car laon, the loan had not approved, I have purchased the Car on down payment from MGF Huyndai< Karol Bagh, delhi.

The MGF given me the R C with ICICI Bank H P. The car Have purchased in JANUARY 2009, i ALSO ASKED FOR NOC FROM THE BANK SINCE LAST TWO MONTHS, THERE IS NO RESPONSE FROM THE BANK SIDE, THE SERVICES ARE DUE, THE MGF ARE NOT GIVING ME THE SERVICE BOOK WITHOUT RC OR NOC. THE BANK OFFICIAL ARE NOT RESPONDING FOR MY CALLS, I HAVE CALED TO THE BANK SO MANY TIMES AS WELL AS PERSONALLY VISITED TO THE DELHI OFFICE.

PLEASE HELP ME FOR THIS.
THANKS
CHAND

I want to complain about the shoddy service provided by ICICI Direct in the name of online trading. First, it took them a week to give me a new online password, that too after several visits to their office in Chandigarh. Then, today the site let me log in and even change my password, but ever since it is failing to accept it and has locked my account. This despite the fact that just an hour earlier it had let me log in with the new password.

Now the system tells me to ask for resetting my password which will take another week. Is this some kind of a joke? At this rate I will never be able to start trading at all. Why do they make such tall claims about helping inevstors trade online when they can't even get the basics right. For God's sake, how can you lock an account in a matter of minutes. And even when I unlock my acount after giving the necessary details, it refuses to accept my password.

Later, I was told that I had exhausted my tries and had no option but to ask for resetting my password, which as I mentioned earlier wil ltake at least one more week.

Worst of all, I tried calling their so-called 24-hour helplines numerous times but with no succcess.

Will somebody at the BSE, NSE or SEBI take some steps to ensure that a leading bank like ICICI does not take its customers for a ride.

The ICICI Direct.com has given me nothing but high blood pressure.

The regulators should either make sure it works well or discontinue it.

It is a crying shame that a bank of this standing can't get its system right.

I have put a cheque (No. 129889 dated 03 Jan 09) of Rs. 4000/- of ABN Amro Bank, Barakhamba Road, New Delhi Br on 06 Jan 09 at the ICICI ATM Booth, HP Petrol Pump (Gymkhana Service station), Race Course, New Delhi -03. The same amount has not yet been credited in my account till date (14 Apr 09). On 04 Feb 09 I have lodged a complaint with ICICI Customer Care in Delhi and I was assured for feed back within 24 hrs on the issue. As a result, niether any feed back on the issue nor the amount is credited in my account number[protected]. Request to solve the issue and Rs. 4000/- may be credited in my account at the earliest.

Complaint: I am having a Saving Bank Account no.[protected] against the
same account no ICICI bank has blocked Rs. 15000.00 approx against my
credit card on 9th May 2007.
Which is already closed in 2005. I have discussed with Delhi as well as
Mumbai centres but nobody is ready to help me out.
In 2003 ICICI bank has offered me Credit card and i have enjoyed the same
till 2005. I have paid whatever was the dues that time and ICICI Bank''s
DSA/ DST members / Collection agency has assured me that nothing is
pending against the same card.
From 2005 ICICI bank has not responded to me on this but suddenly in 2007
they blocked my money and said Rs. 14575.00 is pending against your credit
card . There was no communication from Bank to me from 2005 to 2007on
pending dues...even i am having the SB A/c with ICICI since 2001.

I have discussed with Bank team that is Neeta and chirag who has commited
that ICICI bank will reverse the amount and will release the blocked
amount of INR 15000 .They have confirmed, they will be back with all the
things with in 5 hrs but after two day s nobody is coming on the
phone.After that i have started floating the mails to customer care but
nothing has come to me on a concrete way.Since 2007 i am chasing them but
there is no solution.

Even on 24th March 2009 . Mr. Ajay has called me up (phone no.
[protected] for setllement and asked for INR 11, 000 against F&amp;F and
told me that if i''ll not confirmed the same then they will recover the
entire 15000 amount.

It is my humble request to you, pls help me out in this so that i''ll get
back my blocked money .

Dear Sir,
This is with reference of my loan application no. 60777203 with ICICI BANK LTD. for a car loan, i would like to know one thing ICICI had declined my application on basis of CREDIT CARD default with other banks. As per my information control number of CIBIL is[protected] and i am sure about my self that i am holding 2 credit cards from ICICI Bank only. Can please look into this matter and confirm me for same.

To whom it may concern

I have savings account with ICICI bank. Bank has charged me POS Decline Charge for insufficient balance on 13/04/2009 of Rs 56. If I bank considers it to be customer's mistake of not maintaining the right balance, then why does bank not considers itself guilty when our card gets rejected on many instances for no reason. Why always customer has to pay for his mistakes. And even if bank is paying this POS Decline Charge to some third party (VISA, MASTER CARD Etc), why don't customers get the same charge from bank.

Thank You.

Dear Sirs,

I have taken a home loan from M/s ICICI Bank way back in 2001 and subsequently I have taken home improvement loan from the same bank around 2002. The details are as follows:

1. LBMUM[protected],
2. LBMUM[protected]
3. LBMUM[protected]

EMI Payment being followed is as follows.

I am working in a Multinational company and all my EMIs are thro salary. Every month Andheri JB Nagar Branch sends the statement containing all the employees who have taken loan from ICICI Bank to our finanance department on every 2nd day of the month. On receipt of the same our finaance deartment prepares the cheque and sends back to Andheri JB Nagar branch. This is the procedure which is being followed since last 7-8 years.

My Complaint: When ever our finanance department sends the cheque to JB nagar they debit all my EMIs to only one or two account instead of all the three (instead of distributing the respective EMIs to respective accounts). They use to send some goonds to my house and ask for the payments due. Around the year 2003 I have made complaint and some of the executives visited my office expressed their apologies for their mistakes. Again it started around 2004 and the story is one. I made a comptaint to Mr. Kamat (CEO of ICICI Bank) and on his intervention Head of Service quality intervened sent his apologies for their mistakes. Again it restarted during this year and it is being continued and they keeps on sending me the reminders by phone and thro letters for due amount. I am really fed up with this bank and I would like to go to court for this kind of harasement (inspite me paying all my EMIs regurlarly without my fault). Please advise.

br
psp rao

I am a credit card customer of ICICI bank. My credit card number is: - [protected].
I had a due payment of Rs. 42, 257.66 last month. On 3rd of April I got a call form ICICI Mumbai from the number[protected] and the executive told me to make the payment to the executive on next day 4th April. I told her that I’ll make the payment in the bank only but she convinced me that if I’ll pay the amount to executive late payment will not be charged. So I agreed for that. On 4th April executive came to my residence address C-26, Sec 20, Noida, and asked me to pay the minimum due of Rs. 2120
But I had paid him Rs. 10000 cash with 19 notes of Rs 500 and 5 of Rs. 100 as I want to cut the due as soon as possible. He gave me the receipt for the payment. But till now my payment has not been updated and I get a call daily to make the payment. I complained this issue to the customer care executive and got the request number[protected] but till yet nothing is done as my payment is not updated.
I am getting frustrated as daily I get a call from the bank to make the payment. Please suggest what should I do in this case.

Regards
Fanendra Nath Tripathi
Mob No:- [protected]

QABChgs, Jan-
I have an ICICI Bank account for the last 2 YEARS now. This account was opened with the criteria that I can keep zero balance in the savings account. Savings Account No.:[protected] is with the Devipattinam branch in ramanathapuram district. .

On 20-April-2009, there is suddenly a debit of Rs.110 by the description: "QABChgs, Jan-Mar09+ST77". For which there has been no intimation or explanation.

Please help to revert the charges for which there has been no explanation or reason or hearing.


Regards,

Seeni Abu Faraj

Hi,

I have applied for 2 ICICI insurance policy about 2 1/2 months ago. The person visited my house and collected 2 cheques and and ECS format from me. I also signed the application for Smart Kin and another invest plan ( I dont even remember the name of the plan since no document was issued). I had cleared infomed the executive that i can invest about Rs. 3500/- every month. He agreed for the same and collected one Current Dated cheque for Rs. 3500/- and an undated cheque. The reason behind collecting the Undated cheque was that for the next installment in case if the ECS has not been activated then this cheques would be used. However, the cheques were deposited in the same month without my knowledge. When called and asked they said it was a error. This was my 1st bad experiene with ICICI bank. Till date i have not received any communication from this regarding the insurance document. When called up they said my policy was declined and the refund cheque has already been dispatched. TIll date i have not received any thing. After all this I receive a Call from Delhi ICICI Inusrance cell asking for Medical test. This was rediculous. Please info the status on my cheque and when can i receive the refund as i am not at all interested in the policy. In case i dod not here in next 72 Hrs i shall file a case in the Consumer Court.

Thanks

Shilpa Prasad
[protected]

Dear sir,

Like i said, i've taken my icici direct pay card from Hyderabad.But, i need to go home to my house (Mizoram) due to some imp reasons. And about my pay card is that..they have told me to wait for 4 days to get activated, but, still now it's more than a week...still it's not activated...i tried to checked it out but still invalid card...please help me my card no is [protected].Sir, please if you...

hi

i had availed a housing loan from icici and at the time i took the loan 3 years back they told me i will not be charged for any pre-closure of loan.now they tell me i have to keep minimum 1 lakh loan for one year to save any preclosure charges.i can prepay remaining outstanding amount but have to keep one lakh for one year else they will levy around 15, 000 to 25, 000 as charges for prepayment.

now i cant catch the person from whom i availed the laon as he has left the company and he had confirmed me there will be no charged on any prepayment.

these people suck everything from your body...dont ever take any loan fro icici...