ICICI Bank Complaints & Reviews

Dear Sir,
ICICI Bank has despatched two credit cards on my address TMC Bunglow No.22, Sector -5, Reliance Greens, Motikhavdi, Jamnagar 361142 on 13th Apr'09. The consignment nos are EM[protected]IN and EM[protected]IN. There is no traking visible on your tracking system for these consignments. Please help me in locating the consignment and delivery to me asap.

Thanks

D.M.KATRE

I hve a complaint tht i had paid one of my personal for two years and third year i was not able to pay it bcoz i chnged my job and due to some financial crisis it was not able for me topay the remaining emi's - howver after two years ICICI bank blocked my salary bcoz i tuk the loan form sme bank in 2005 - and now my salary of 21, 400/- has been blocked by the bank and they never informd me and i hve this account ffrom almost one an half year and this account of mine is very clean nothing is wrong with this account - and now i dont hve anything in my hand and i want to settle this account . will u pls tell me are there aany chnces of settlement bcoz i cant bear to pay the amnt of 39000/- to icici - and even i hve a complaint bcoz one of the representative didnt spk to me politely and told me tht i m a begger and i will not be able to pay my loan - for the remaining installments - and i was so pissed off thts why i decided tht if i am not getting the value as a customer then why shud i pay them and i hve also forwarded this complaint to bank no action wastaken - now wht to do ? bcoz i dont hve any money to pay them and not even my family had bought the basic necesscity of home ?

Dear Sir,
My Self MR.BHRIGUNATH SINGH, Saving A/C No.[protected] ICICI Bank, KANPUR.
On 06/04/09 i have used the debite card of the above mentined a/c for money withdrawal in
SBI Atm, Shirur, Dist-pune.
I have asked for Rs.17000 but at that time i have got the massage of "unable to dispense the money"but from my a/c money is already deducted so kindly arrange to refund my money as early as possible.i have already lounch the complaint with customer care with telephonic talk.(complaint no.[protected]

R/Sir I have a credit card o[censored]r bank my card no is 4477++++++++5002. I will be paid ur total outstadings.after that why ur bank produce overdues. sience i will not use ur card when i clear ur overdues. i will not able to pay ur dues. so pls. consider my application. thanks.

Complaint - " i have made payment of MY ICICI Credit Card jan statment on time cheque got delayed at banks end - i have take regular followups for my cheque for 15 days some how cheque found n debited to my ac cheque was of full amount. my complaint is the unecessary lavying of interest charges of 2539 + service tax of 313 dt 21/01/2009. even when late payment which was levied on my card was reversed in next statement. here by i request to bank reverse that Interest Charges WEF. this is my 5th attempt to raise my query after my previous mail + written letter(dropped at Ibank ATM) + few call to customer care..
Credit Crad NO = [protected]
E-mail address: [protected]@yahoo.com
Telephoneno:+[protected]
Correspondence address: 203, abhiyank estate, university road, thatipur
City: gwalior
Country: India
Pin Code: 474011

Encls::Copy of correspondence with the bank + both the statement

Dear Mr. Vijayvargiya,

We have understood your concern, however as per bank we are unable to reverse the interest charges levied in your credit card account on January 21, 2009.

Sincerely,

Chigulla Tulasi-Emails CC-Hyd
Customer Service Officer
ICICI Bank Limited

"ICICI Bank now offers 8.50% p.a. on fixed deposits for 390 days and 590 days, 8.75% p.a. for 990 days. Please contact any ICICI Bank branch."

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.



-----Original Message-----
From: ashish vijayvargiya ([protected]@yahoo.com)
Date: Friday, April 10, 2009 09:56 PM
To: ICICI Bank Customer Care (customer.[protected]@icicibank.com)
Subject: RE: Product: Credit Card / Old Customer /[protected]@yahoo.com

Dear Tulsi,
Thanks for your reply !
you can make it in next statement as this charge is unnessary levied on my card.
(i cant undersatand why this carge is still there as all other charges like late payment fee etc waived by bank coz cheque delayed at your end - i had make payment of full amount of 81k on time in present scenario..)
i request you to treat me keeping the view that i am associate with your sinnce long n my bank interaction is allways clean
hope your organization will look into it n make the reverse.
Regards

--- On Wed, 8/4/09, ICICI Bank Customer Care <customer.[protected]@icicibank.com> wrote:


From: ICICI Bank Customer Care <customer.[protected]@icicibank.com>
Subject: RE:'ICICICARE=[protected]' Product: Credit Card / Old Customer / [protected]@yahoo.com
To: "ashish vijayvargiya" <[protected]@yahoo.com>
Date: Wednesday, 8 April, 2009, 10:45 PM


Dear Mr. Vijayvargiya,

For quicker resolution of your query/request, please write to us through the "E-mail Us" option at our website, www.icicibank.com

We regret our inability to reverse the interest charges levied on your Credit Card account as we have received the payment towards credit card outstanding.

We request you to make the payment of credit card outstanding to avoid the financial charges.
Sincerely,

Chigulla Tulasi-Emails CC-Hyd
Customer Service Officer
ICICI Bank Limited

"ICICI Bank now offers 8.50% p.a. on fixed deposits for 390 days and 590 days, 8.75% p.a. for 990 days. Please contact any ICICI Bank branch."

Now get your credit card statements whenever you feel like, simply visit the cards section on www.icicibank.com and click on Personal Banking>Cards>>Credit Card>>View credit card e-statement. This facility will not be available for Add-on Card holders and ICICI Bank Amex Card holders.

Stay connected for communication by updating your contact details through "Forms Center" at www.icicibank.com

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.



-----Original Message-----
From: customer.[protected]@icicibank.com (customer.[protected]@icicibank.com)
Date: Wednesday, April 08, 2009 08:26 PM
To: customer.[protected]@icicibank.com (customer.[protected]@icicibank.com)
Subject: Product: Credit Card / Old Customer / [protected]@yahoo.com


Title: Mr.
First Name: ashish
Last Name: vijayvargiya
An ICICI Bank Customer: Yes
Product: Credit Card
Account No: [protected]
What would you like to say: Dear sir,
i have made payment of jan statment on time cheque got delayed at your end - i have take regular followups for my cheque for 15 days some how cheque found n debited to my ac cheque was of full amount. my complaint is the unecessary lavying of interest charges of 2539 + service tax of 325 dt 21/01/2009. even when late payment which was levied on my card was reversed in next statement. here by i request you to reverse that Interest Charges WEF. this is my 5th attempt to raise my query after my previous mail + written letter(dropped at Ibank ATM) + few call to your customer care..
E-mail address: [protected]@yahoo.com
Telephoneno:+[protected]
Correspondence address: 203, abhiyank estate, university road, tahtipur
City: gwalior
Country: India
Pin Code: 474011

Dear Team,

I have transfered Rs 8300 from my ICICI bank account to my HDFC bank account and the same has not been credited in my HDFC bank account >kindly do the needful
I am writing this mail for the third time .Kindly take an urgent action at the earliest ..It would be a great help for me

Beneficiary Details
Bank Name H.D.F.C. BANK LTD.
Branch RELIANCEEXTNMUMBAI, MUMBAI
Account No [protected]
Account Type SAVINGS ACCOUNT
MICR[protected]
IFSC HDFC0000228
Exact date of Funds transfer[protected]
Mode of Funds transfer (NEFT, RTGS) - NEFT
RBI reference number of Funds transfer-[protected]

Thanks
Vijay goel

Dear Sir,
For the last 3-4 months I am getting regular calls at my cell number([protected]) for the non payment of Loan A/C No. LPTNE[protected] for one Mr.Lambodar Mishra.

I have complained about this to my ICICI bank a/c manager using online mailing system at ICICI Bank Site.They have apologized regarding the same but the calls have never stopped coming.

I am getting these call from the following numbers:

[protected]

[protected]

Following are my details:

Name:Prateek Das

A/C No:[protected] of ICICI Bank Powai Branch


Pls. have a look into this matter and pls stop the calls.

Thanks.
Prateek Das

Respected Sir/Madam,
I am an existing account holder from ICICI bank.I stay in Talegaon Dabhade and dont have an ATM facility so I made use of SBI ATM to withdraw Rs. 10, 000/- But there was an error 072, unable to process message on the receipt. When I withdrew some cash from ICICI, LOnavla branch ATM it showed that Rs. 10, 000/- debited from my account which we actually did not receive it due to the error.
SBI being such a internationally reputed bank, such kind of act is unexpectable. Hence I request the concerned authority to look into the matter and do the needful with intimation to me so that I can follow-up and take the necessary further actions.I request th SBI authorities to kindly deposit the abovegiven denomination to my ICICI account with reference to ICICI bank officials. My account no. is[protected].

Regards,
Uday S. Deshmukh

Dear Sir,

On 8th April 2009i have deposited Rs.15000/- in my saving account a/c no.[protected]. On 13th April 2009 when i went to withdrawl some money from my account i was surprised to see that a sum of Rs 3000/- was debited from my account without any information.When i talked to customer service department they told me that i had withdrawl the same amount from any ATM on 9th April 2009 at 6.30a.m.but i have not done any transaction for the same.And now its been 6 working days they are unable to tell me the exact location of the ATM so that i can submitt an FIR against them or the person who has done this thing without using my card. I request you to help me from this situation and wanna my money back in my account as i m the only earner in my home and this money means a lot to me.And hoping from you to take action against this bank so they will return my money back to me.

Thanx & Regards
Rajeev Singh

I have platinum card of ICICI bank. I have purchased raiway ticket through that card & to my suprise ICICI has charged me 1.8% extra in every transaction. When contacted there customer care people just say like a robot that we charge extra for irctc purchases. This is wrong as a customer needs to be informed first reg the charges first and that to clearly. Hiding every time behind terms & conditions wont help in long run. This 1.8% amounts to a great amount as I have paid them almost 200Rs more for my purchase of 10, 416Rs... So BEWARE of ICICI Card it can almost charge you any time for any of your purchases...

Hello Sir,

ICICI bank customer care is a real heck these days, even though i have asked them to remove my no. from there database and not to call at this number again, but they doesnt bother and sometime call at uneven timing.I am having Airtel prepaid card registered on my name ( [protected] ), the ICICI bank customer care call Center is having wrong database because of what they trouble me everyday 4-5 times.. I am just tired of there call. I need your help to please resolve this issue.

They call me from below numbers-
[protected],[protected],[protected],[protected],[protected],[protected],[protect...⇄ 46596100,[protected],[protected],[protected],[protected],[protected],[protected]...⇄ 42794700


Please guide as how to proceed further. I dont want to get any call from any of the number, I have asked ICICI bank customer care people to not to call at this number again, but they aare least bothered. I have also given my number on DO NOT DISTURB 3-4 months back.


Please guide.

I HAVE ICICI VISA CARD.
FIRST FRAUD: Whenever i pay the due th' cheque it was credited after last date.
SECOND FRAUD : crediting in cc account with part amount of cheque amount. ( is it a bank?)
THIRD FRAUD: for the part amount due charging late payment fee, interest charges etc.,
FOURTH FRAUD: again after 4 months telling that cheque was returned and threatened th' phone to pay the due once more.
FIFTH FRAUD: without solving this fraud again part payment for next cheque and continues as usual.

WHAT A GREAT FRAUD BANK ! DOING INTENTIONAL CHEATING, FRAUD, FORGERY etc., CREATING MENTAL TORTURE TO CUSTOMERS.

Dear Sir,

It is not complaint but a request for crediting the employee PF to my SB account[protected].
my PF ACCOUNT NUMBER:MH/18796/116745

Kindly confirm by when will my PF amount will be credited in my SB account.

I have submitted the forms on March 14, 2009.

Regards,
Anil Anthony.
[protected]

I am disappointed with ICICI Bank for not decreasing their home loan interest rates for existing customers. Why should I have to pay 0.5% to refinance my loan, when they could increase it without my consent. Floating should apply for both increasing and decreasing. I called up their call center today. They told me they cannot provide any details on my loan and they will call back in the next 24 hours. What is the point of having a call center then? The representative says since yesterday they have a new process and therefore any information requests will be logged and they will call back within the next 24 hours. So, they could potentially call back when I am in a meeting, and I will have to wait for one more day again. So, how, as customer, I am not given a prior intimation on this process change with respect to information dissemination on my own home loan. This is totally unreasonable. I am frustrated. This has been my second home loan with ICICI bank, and would now stop all transactions with this bank as soon as possible.

i have availed housing loan from ICICI bank my loan a/c no.LBABD[protected], i have informed by ICICI people when i visited to bank that @ your rate of interest rate is @13.75. by paying converion fee @ 0.5% you can change the interest rate to 9.75% on your Housing loan.
same thing i got called from ICICI bank from ph. no .[protected] by M/s Nupur on 4/4/09, saying if iwill pay 0.5% converion fee and one insurnace policy i can get my interest rate chenged to 9.75% Accordingly i have visited to Bank meet mr. SAMIR Trivedi (employ code 115110)at 11th Floor SAKAR Building -Ahmedabad. i have been told to pay 1.75 % conversion fee + insurance policy to avail to change my interest rate .
i feel these cheating with the consumer and now ICICI has lost its standard .i need of your guidence to take the matter with higher ups and in the public .so that consumer can aware how ICICI bank is making fool to indian public.
PL. guide me.

Hi Everybody,
This is DEEPAK from Chennai. I had taken a home loan for 14 Lakhs in 2005 @ 7% floating rate. Now i am repaying it at 13.5% rate of interest. Whenever RBI had increased the PLR by 0.5%, ICICI would in turn increase the same by 1%. The same happened thrice within a period of 7 months. Now when the RBI is reducing the PLR, ICICI is totally silent about the existing home loan customers.
It so happened on April 06, 2009, where i saw that ICICI is offering a switchover for the existing ICICI home loan customers, to a new interest rate of 9.75%. This news was telecasted in CNN-IBM. The details of the same are given in the link below in moneycontrol site.
http://wealth.moneycontrol.com/features/home-loans/rate-war-icici-drops-home-loa...⇄
My first thought seeing this is why is such a discrimination made by ICICI between new and existing customers. Also with regard to switching fee, other banks are doing the same for switching from "fixed " to floating" and vice-versa. Why this bank is charging to switch between floating rates itself is my only concern.
Leaving my thoughts apart, i just stepped into the Adyar home loan branch in Chennai for enquiring the procedure. I was shocked by their reply. What they told me was the offer was given only for walk-in customers (not updated in ICICI website) and it got over on March 31, 2009. Currently the same offer is provided with a switchover fee @ 1.75% of loan amount. This clearly shows the level of consideration for existing customers. Also when i asked what if the rates fall further, i got a reply that again i need to pay a switching fee for that outstanding principal.
I got totally perturbed by their answers. So i thought of mailing the same to "Senior Management" of ICICI (senior.[protected]@icicibank.com). The reply from their side had disappointed me to the core. They replied me saying

"Dear Mr.Kasturi,
We refer to our e-mail dated April 9, 2009 regarding your query related to Home Loan account LBCHE[protected]. We would like to inform you that we are not offering such a scheme.

Rate of Interest applicable to your home loan are subject to change only upon change in Floating reference rate / Prime Lending Rate .
It would be pertinent to mention here that the Bank has reduced the FRR from 14.25% to 13.75% resulting in a reduction of 0.5% in the rate of interest for floating rate loans. The same was effected in your loan account from January 09 EMI onwards.
Any change in the interest rate is communicated to our customers through any of the following medium:
a. Direct mailers to customer
b. Notices at our branches
c. Website We assure you that the bank has always had the customers interest in mind while effecting any change and would continue to do so in the future too.

Sincerely,
Chandrika NaiduManager - Service Quality"

So my humble request from existing customers is to join our hands and fight for our rights. If anybody interested please reply me back to [protected]@yahoo.com. If required i am planning to file a suit in consumer court as well. It is ridiculous to see a bank chating customers and RBI having no control over the same.

Regards
Deepak
+91-[protected]

MY CARD NO [protected]. ICICI BANK STATEMENT DATE :MAY 28, 2008 FOR THAT WE HAVE PAID FULLY BY CHEQUE NO.697098/13.06.08 FOR 4973.00 BRANCH:AMBATTUR, CHENNAI-58.
BANKS IFS CODE:SBIN0000265 . BRANCH CODE:[protected]. THIS AMOUNT PASSED BY OUR BANK AND IT HAS REFLECTED IN THE PASS BOOK. BUT THIS ICICIC BANK NOT SHOWN THIS AMOUNT IN THE THE NEXT MONTH STATEMENT AND CHARGED LATEFEE AND INTEREST FOR THAT AMOUNT.

WE HAVE CLEARED THAT AMOUNT .WE HAVE SENT TO THE LETTER TO THE BANK WITH CLEAR
PHOTO COPY OF THE BANK PASS BOOK, WHICH SHOWED AMOUNT DEBITTED. BUT THE ICICI BANK NOT ACCEPTED OUR COMPLAINT AND CONTINEUOUSLY SHOWING THE AMOUNT IN OUTSTANDING WITH EXTRA LATEFEE AND INTEREST FOR THE AMOUNT.

WE REQUEST YOU TO TAKE SERIOUS ACTION IN THIS REGARD.

AND FORWARD THE SOLUTION FOR THIS PROBLEM.

THANKIING YOU,

YOURS TRULY,

D.BAHULEYAN

Two letters written on above subjects in the year 2007 but no response recd. from you. my new address and bank details r again being forwarded to u as detailed below:-

address: 613 surya enclave,
munshi pulia chowraha,
indira nagar,
lucknow-226016

bank a/c:[protected] - SBI - Ashok Marg Lucknow

icici tax saving bond - 012005 - tsb-two details :-

bond holder no:[protected]

certificate no:-49247

this is to inform you i had made actual usage from icicibank credit card of approx. rs.5000 and notice sent to me by legal firm jus juris by the advocate kamaljit rana to clain of rs. 8200 for credit card but all that are unnecessay or fake amount and when i visit to district court chandigarh to settle that dispute on 16/03/09 at 3.15pm the concilliator of icicibank credit card dept. is mr. nitin saini was there to settle that billing dispute out of court as per advocate advise who is hired by icici bank credit card dept. as name mentioned above. after doing short coversation between MR. nitin saini on icici bank cc behalf and me (anil kumar) we both are agreed on sum of rs. 5000/- and has to pay in two emi and everything like settlement letter is signed between we both in the presence of advocate mr. kamaljit rana after that when i try to contact with mr. nitin saini to pay first emi of rs. 2500 in cash he refused to take it by saying that we are still waiting for approval after making lots of efforts no response is given by them later on they start calling at my home and start threatening to family members like we will file a suit against mr. anil kumar or start misbehaving with them by saying he is defaulter. now matter is that inspite of all above discussion or efforts i m still ready to pay actual amount of rs. 5000 but still icicibank cc agents or collection agents calling at home or my cell and giving threat to me of filing suit

now i want justice and try to resolve that dispute

I have made a transaction thru payseal for Rs.1, 100/- in June 2008 which failed and the amount was not credited to the payee but the same was debited to my card account and I also made the payment for the same to avoid any coplexity and dispute.
I sent a mail to customer care informing the incident. I was told to send the dispute letter which I did.
But now ICICI bank is replying that the incident is > 90 days old and can not be acted upon.
Please register my compalin and advise.
Full text of the dispute letter is appnded below.
regards,
Rajesh
[protected]
[protected]@gmail.com

Customer Care Date: 10th March 2009
ICICI Bank Ltd.

Sub: Dispute letter for failed transaction charged to Card account
Reg: ICICI Platinum Card # [protected]

This is to bring into your kind notice that I made a transaction thru my credit card no. [protected] – Platinum VISA for Rs.1, 100/- which could not be completed due to internet outage problem but the sum has been charged to my card. The amount was intended to be paid towards Fee of the registration form of AMITY University which was finally paid by DD. The amount charged to my card was also paid by me in order to avoid any possible dispute over late payment issue and also in anticipation that I will get my amount back as the same was transacted thru secure payment gateway of ICICI Bank.

I sent the mail for the same but still no action seems to have taken for refund of the amount of Rs.1, 100/-. I am, therefore, raising the dispute for the same. The complete details are as under:

1) Complete 16 digit Credit Card Number: [protected]
2) Complete Name: Rajesh Vohra
3) Merchant Name: Ritnand Balved Education Fund
4) Transaction Date:[protected]
5) Transaction Amount: Rs.1100/- (Ref. # 74477488177004916767465)
6) Details of the dispute: Amount not credited to the payee but charged to my card
7) Type of Dispute: Transaction not incurred due to internet problem (I managed to print the transaction page, scan copy attached for reference).

Please look in to the same and arrange to refund the sum of Rs.1, 100/- at an early date.
Thanking you,

Yours faithfully,



(CA Rajesh Vohra)