ICICI Bank Complaints & Reviews

Dear Sir,

It is not complaint but a request for crediting the employee PF to my SB account[protected].
my PF ACCOUNT NUMBER:MH/18796/116745

Kindly confirm by when will my PF amount will be credited in my SB account.

I have submitted the forms on March 14, 2009.

Regards,
Anil Anthony.
[protected]

I am disappointed with ICICI Bank for not decreasing their home loan interest rates for existing customers. Why should I have to pay 0.5% to refinance my loan, when they could increase it without my consent. Floating should apply for both increasing and decreasing. I called up their call center today. They told me they cannot provide any details on my loan and they will call back in the next 24 hours. What is the point of having a call center then? The representative says since yesterday they have a new process and therefore any information requests will be logged and they will call back within the next 24 hours. So, they could potentially call back when I am in a meeting, and I will have to wait for one more day again. So, how, as customer, I am not given a prior intimation on this process change with respect to information dissemination on my own home loan. This is totally unreasonable. I am frustrated. This has been my second home loan with ICICI bank, and would now stop all transactions with this bank as soon as possible.

i have availed housing loan from ICICI bank my loan a/c no.LBABD[protected], i have informed by ICICI people when i visited to bank that @ your rate of interest rate is @13.75. by paying converion fee @ 0.5% you can change the interest rate to 9.75% on your Housing loan.
same thing i got called from ICICI bank from ph. no .[protected] by M/s Nupur on 4/4/09, saying if iwill pay 0.5% converion fee and one insurnace policy i can get my interest rate chenged to 9.75% Accordingly i have visited to Bank meet mr. SAMIR Trivedi (employ code 115110)at 11th Floor SAKAR Building -Ahmedabad. i have been told to pay 1.75 % conversion fee + insurance policy to avail to change my interest rate .
i feel these cheating with the consumer and now ICICI has lost its standard .i need of your guidence to take the matter with higher ups and in the public .so that consumer can aware how ICICI bank is making fool to indian public.
PL. guide me.

Hi Everybody,
This is DEEPAK from Chennai. I had taken a home loan for 14 Lakhs in 2005 @ 7% floating rate. Now i am repaying it at 13.5% rate of interest. Whenever RBI had increased the PLR by 0.5%, ICICI would in turn increase the same by 1%. The same happened thrice within a period of 7 months. Now when the RBI is reducing the PLR, ICICI is totally silent about the existing home loan customers.
It so happened on April 06, 2009, where i saw that ICICI is offering a switchover for the existing ICICI home loan customers, to a new interest rate of 9.75%. This news was telecasted in CNN-IBM. The details of the same are given in the link below in moneycontrol site.
http://wealth.moneycontrol.com/features/home-loans/rate-war-icici-drops-home-loa...⇄
My first thought seeing this is why is such a discrimination made by ICICI between new and existing customers. Also with regard to switching fee, other banks are doing the same for switching from "fixed " to floating" and vice-versa. Why this bank is charging to switch between floating rates itself is my only concern.
Leaving my thoughts apart, i just stepped into the Adyar home loan branch in Chennai for enquiring the procedure. I was shocked by their reply. What they told me was the offer was given only for walk-in customers (not updated in ICICI website) and it got over on March 31, 2009. Currently the same offer is provided with a switchover fee @ 1.75% of loan amount. This clearly shows the level of consideration for existing customers. Also when i asked what if the rates fall further, i got a reply that again i need to pay a switching fee for that outstanding principal.
I got totally perturbed by their answers. So i thought of mailing the same to "Senior Management" of ICICI (senior.[protected]@icicibank.com). The reply from their side had disappointed me to the core. They replied me saying

"Dear Mr.Kasturi,
We refer to our e-mail dated April 9, 2009 regarding your query related to Home Loan account LBCHE[protected]. We would like to inform you that we are not offering such a scheme.

Rate of Interest applicable to your home loan are subject to change only upon change in Floating reference rate / Prime Lending Rate .
It would be pertinent to mention here that the Bank has reduced the FRR from 14.25% to 13.75% resulting in a reduction of 0.5% in the rate of interest for floating rate loans. The same was effected in your loan account from January 09 EMI onwards.
Any change in the interest rate is communicated to our customers through any of the following medium:
a. Direct mailers to customer
b. Notices at our branches
c. Website We assure you that the bank has always had the customers interest in mind while effecting any change and would continue to do so in the future too.

Sincerely,
Chandrika NaiduManager - Service Quality"

So my humble request from existing customers is to join our hands and fight for our rights. If anybody interested please reply me back to [protected]@yahoo.com. If required i am planning to file a suit in consumer court as well. It is ridiculous to see a bank chating customers and RBI having no control over the same.

Regards
Deepak
+91-[protected]

MY CARD NO [protected]. ICICI BANK STATEMENT DATE :MAY 28, 2008 FOR THAT WE HAVE PAID FULLY BY CHEQUE NO.697098/13.06.08 FOR 4973.00 BRANCH:AMBATTUR, CHENNAI-58.
BANKS IFS CODE:SBIN0000265 . BRANCH CODE:[protected]. THIS AMOUNT PASSED BY OUR BANK AND IT HAS REFLECTED IN THE PASS BOOK. BUT THIS ICICIC BANK NOT SHOWN THIS AMOUNT IN THE THE NEXT MONTH STATEMENT AND CHARGED LATEFEE AND INTEREST FOR THAT AMOUNT.

WE HAVE CLEARED THAT AMOUNT .WE HAVE SENT TO THE LETTER TO THE BANK WITH CLEAR
PHOTO COPY OF THE BANK PASS BOOK, WHICH SHOWED AMOUNT DEBITTED. BUT THE ICICI BANK NOT ACCEPTED OUR COMPLAINT AND CONTINEUOUSLY SHOWING THE AMOUNT IN OUTSTANDING WITH EXTRA LATEFEE AND INTEREST FOR THE AMOUNT.

WE REQUEST YOU TO TAKE SERIOUS ACTION IN THIS REGARD.

AND FORWARD THE SOLUTION FOR THIS PROBLEM.

THANKIING YOU,

YOURS TRULY,

D.BAHULEYAN

Two letters written on above subjects in the year 2007 but no response recd. from you. my new address and bank details r again being forwarded to u as detailed below:-

address: 613 surya enclave,
munshi pulia chowraha,
indira nagar,
lucknow-226016

bank a/c:[protected] - SBI - Ashok Marg Lucknow

icici tax saving bond - 012005 - tsb-two details :-

bond holder no:[protected]

certificate no:-49247

this is to inform you i had made actual usage from icicibank credit card of approx. rs.5000 and notice sent to me by legal firm jus juris by the advocate kamaljit rana to clain of rs. 8200 for credit card but all that are unnecessay or fake amount and when i visit to district court chandigarh to settle that dispute on 16/03/09 at 3.15pm the concilliator of icicibank credit card dept. is mr. nitin saini was there to settle that billing dispute out of court as per advocate advise who is hired by icici bank credit card dept. as name mentioned above. after doing short coversation between MR. nitin saini on icici bank cc behalf and me (anil kumar) we both are agreed on sum of rs. 5000/- and has to pay in two emi and everything like settlement letter is signed between we both in the presence of advocate mr. kamaljit rana after that when i try to contact with mr. nitin saini to pay first emi of rs. 2500 in cash he refused to take it by saying that we are still waiting for approval after making lots of efforts no response is given by them later on they start calling at my home and start threatening to family members like we will file a suit against mr. anil kumar or start misbehaving with them by saying he is defaulter. now matter is that inspite of all above discussion or efforts i m still ready to pay actual amount of rs. 5000 but still icicibank cc agents or collection agents calling at home or my cell and giving threat to me of filing suit

now i want justice and try to resolve that dispute

I have made a transaction thru payseal for Rs.1, 100/- in June 2008 which failed and the amount was not credited to the payee but the same was debited to my card account and I also made the payment for the same to avoid any coplexity and dispute.
I sent a mail to customer care informing the incident. I was told to send the dispute letter which I did.
But now ICICI bank is replying that the incident is > 90 days old and can not be acted upon.
Please register my compalin and advise.
Full text of the dispute letter is appnded below.
regards,
Rajesh
[protected]
[protected]@gmail.com

Customer Care Date: 10th March 2009
ICICI Bank Ltd.

Sub: Dispute letter for failed transaction charged to Card account
Reg: ICICI Platinum Card # [protected]

This is to bring into your kind notice that I made a transaction thru my credit card no. [protected] – Platinum VISA for Rs.1, 100/- which could not be completed due to internet outage problem but the sum has been charged to my card. The amount was intended to be paid towards Fee of the registration form of AMITY University which was finally paid by DD. The amount charged to my card was also paid by me in order to avoid any possible dispute over late payment issue and also in anticipation that I will get my amount back as the same was transacted thru secure payment gateway of ICICI Bank.

I sent the mail for the same but still no action seems to have taken for refund of the amount of Rs.1, 100/-. I am, therefore, raising the dispute for the same. The complete details are as under:

1) Complete 16 digit Credit Card Number: [protected]
2) Complete Name: Rajesh Vohra
3) Merchant Name: Ritnand Balved Education Fund
4) Transaction Date:[protected]
5) Transaction Amount: Rs.1100/- (Ref. # 74477488177004916767465)
6) Details of the dispute: Amount not credited to the payee but charged to my card
7) Type of Dispute: Transaction not incurred due to internet problem (I managed to print the transaction page, scan copy attached for reference).

Please look in to the same and arrange to refund the sum of Rs.1, 100/- at an early date.
Thanking you,

Yours faithfully,



(CA Rajesh Vohra)

I am continuosly recieving calls from following numbers[protected],[protected],[protected],[protected], [protected].
Every time there is a new number from where the call comes and it says `number not available' when I call back on those numbers.
Please let me know the details of caller and take corrective steps.

All those of you being cheated or harassed by ICICI Bank
please email Mr. Arun Saxena, President, International
Consumer Rights Protection Council email id [protected]@consumergrievance.com
They will send a legal notice for just Rs. 250. Read below
the success against ICICI Bank or visit www.icrpc.org. You may also contact
me on [protected]@yahoo.co.in

ICICI Bank paints the consumer's door
Mr. Sarwan Kumar Baldwa (Tel. No.[protected] applied for a loan of
Rs.7, 00, 000 from ICICI Bank. But, the bank disbursed a loan of Rs.
6, 72, 896 instead of Rs. 7, 00, 000. ICICI collected 12 EMI cheques
with calculations based on Rs. 7, 00, 000. ICICI Bank's hired goons
(so called collection agents) with one Mr. Kiran jadhav
visited the residence of Mr. Sarwan Kumar Baldwa (Tel. No.[protected]
at 10 PM on[protected] to collect some amount (which was never due),
and scribbled nonsense with paint on his front door.
He complained to ICRPC when non of the bank officers
responded to his complaint. ICRPC came down heavily
on the Chairman of ICICI and made them polish the
main door of his residence which was spoiled by Mr.
Kiran Jadhav a representative of ICICI.

ICICI Bank: Excess EMI refund

A notice dated 6-8-2004 was sent to the ICICI Bank
by ICRPC, seeking refund of excess EMI deducted
by the bank from the consumer Mr. Arun Pratap
chattopadhyay (Tel. No.:[protected].
The bank credited the amount of Rs. 21, 474=00
and sent confirmation letter to the consumer
on[protected].

ICICI Bank: Debit card fee refund

A notice dated[protected] was sent
to the ICICI Bank by ICRPC,
seeking refund of fee deducted
by the bank for debit card,
which is supposed to be free service.
The bank reversed the yearly fee
charges on[protected].

ICICI bank- lost cheque from ATM collection box

Mr. Vivek Srivastava of Navi Mumbai
(Tel. No.:[protected]) complained
that ICICI lost his cheque deposited
in the collection box, but levied
late payment charges to his credit
card account. ICRPC wrote to the higher
authorities and the bank reversed the
charges levied.

ICICI Bank: Did not credit the deposited cheque amount for 4 months

Dr. kamalavenkatesh of Aurangabad (Tel: [protected]) deposited a
cheque no. 907116 drawn on Canara Bank on 3-8-2005 to be credited
to his account. When it did not get credited till[protected]
(four months) despite repeated complaints to the bank, he approached
ICRPC. Immediate action by ICRPC set things right within a week,
and the amount was credited on[protected] by ICICI Bank.

ICICI Lombard General Insurance: Gave policy after denial

Dr. Narendra Pancholi of Gaziabad ([protected])
applied for insurance policy with ICICI Lombard
General Insurance Co. Ltd. The company deducted
Rs. 25, 402 from consumer's account and said that
they cannot give policy to him as he is a doctor !
When ICRPC asked if the company has lost its senses,
the consumer immediately got his policy on[protected].

ICICI Prulife: Issues insurance policy

Ms. Savitha Nayak had bought insurance policy
from ICICI Prulife. The company did not giVe the
policy despite taking all the payments. The company
did not respond to the consumers letters and e-mails.
ICRPC wrote to the company head and the consumer
got the policy on[protected].

ICICI Bank - Refunds full amount with interest

Mrs. Ruchira Tripathi of Mumbai ([protected])
applied for opening a joint savings account
on 7-2-2007 in ICICI Backbay Reclamation Branch,
Churchgate.and deposited Rs. 52, 000=00. The bank
did not activate the account for many months,
did not refund the money back, and did not even
respond to consumers letters. When ICRPC served
a notice upon the Chairman of ICICI Bank,
Ms Anuradha Sharma of ICICI Bank and two colleagues
personally visited the consumer on[protected] and
paid refund of Rs 5200 to the consumer along with
compensation of Rs 1050 as token compensation for
the incidental expenses and FDR interest @ 4.5%
for 69 days.

Sir,

I had applied for flat in the DDA Housing Scheme vide application number 9334079. The form was deposited in the ICICI BANK SUSHANT LOK BRANCH, GURGAON, HARYANA on 15th Sep 2008. My name does not appear in the list of successful candidates. DDA Brochure says that the Nodal Branches of the banks are solely responsible for despatch and any losses of the refund cheques. I have not yet received the refund cheque yet and the phone number provided by DDA for ICICI Bank is not responding.

DD No. 776635 dated 09th Sep 2008 Amount Rs. 150000/- Drawn on Allahabad Bank New Delhi


Kindly look into the matter.

Thanks

Amit Garg

I went to ICICI BANK ATM situated at KARIAPPA STREET MEERUT to withdraw Rs 10000/- from account held with SBI Pine Shopping Meerut Cantt, . The transaction was declined with response code 72, stating that unable to Process vide TXN Number :-9063 dated 02 apr 2009 at 1535 hrs.

On receiving statement for the card / bank account number held with SBI I was really shocked to see that Rs 10000/- have been wrongly debited from my account. Through this portal I request all competent authorities to investigate the matter on the part f technical reliability of these ATM Machines and prevailing accounting systems.
I also request all competent authorities to revert/credit back Rs10000/- into my account no.[protected] as I have been put in very severe financial hardships. Please help me.
Regards,

I have a home loan took in Dec 2006 at the ROI of 8.25 on Step up method. This is the worst home loan method to suck the maximum blood from a consumer. First 2 years none of the amount from the EMI goes for Principal amount. Due to this currently in Apr 2009, my tenure has increased to 20 more years from 15 to 35, ROI increased from 8.25 to 12.5 and also theb outstanding amount has been increased to 80, 000 more.
This shows till now what ever I have paid is just the interest part and the increase in tenure. Also still not able to understand why they are not able to decerese the interest rate compared to other banks.

Also suggestion for other people is to not to go for a any multinational bank for a home loan.

Please suggest is there any way for me to go for a cosumer court and get rid of this.

I've already sent a written letter to ICICI Direct to close my Demat A/C on 30th March 2009.
The lady from ICICI called me and told me that I've to pay Rs 861/- to close my account. This
amount includes yearly fees and some penalty(because I want to shift to another Demat A/C).
This is a second case in row that I'm informing about the fraud committed by ICICI Direct.
They have no explanation about the charges and they force me not to close only to save their
business. I don't know why should anybody will ever prefer this sort o[censored]nprofessional service
when there are a lot of better service-providers all around. I'ld like to take up this case
to Cusumer court and SEBI. This is height of fraud and I'm highly frustrated after hearing all these
threatenings from ICICI people.

Sir,
I had my salary account in rajnagar branch of ICICI bank, Ghaziabad. As i am working in indian air force and presently working at hindan air force, on 8th march 2009 i had deposited cash of Rs 13000 to my account in the atm machine. But on 12th march 2009 i had found that only Rs 11000 had been credited to my account. Regarding this i had given written complaint by hand at raj nagar branch. They told that they will get the video clipping of the recording of the collection centre. But on viewing that clipping, either me or the bank staff even the branch manager were not able to identify that the clipping is of the same. That is they r not able to prove that i had deposited the wrong amount. But i am sure i had deposited the full amount as written on the envelope. The bank is not responding and not taking any action regarding this and it passed a month time.
Kindly look in to this and help me to get my money (Rs2000) back to my account. Also i f it is mistake of the bank kindly take action accordingly.

My address is:
TNVS RAMA RAO
KLP-1, QTR NO:221,
AIRFORCE STATION, HINDAN,
GHAZIABAD-201004. U.P
MOB:[protected].

I am holding credit card ( [protected]) had applied for EMI in month of December for rail booking & flight booking, but I had cancelled rail booking & charges for cancelation has been credited on 6/12/2008 in your bank, still the money is getting deducted from my EMI A/C


So, Please do the needful

Thanks
Bhamini keny
24091801 / [protected]

ICICI Direct has approached me again to submit my account opening form, failing to do so they have said that they will de-activate my trading and DMAT account. This is the second time they are asking me to re-submit the account opening form in the last 4 years. They keep loosing my details and ask me to sign the forms and submit all the proofs again. I am tired of doing this one, i want SEBI to take strong action against them.

I have been following my payments for the last 5 years... and ICICI Bank has failed to make the payment. I am shocked that they have been unable to make a duplicate chque for 6 laks in 3 years. Either they do not want to make the payments or they do not have the money to make payments.

I even escalated the matter to the GM level... Also brought the matter to the auditors B S R & Co ( KPMG)

Nothing has happened.

Dear Mr. Director,
I had today spoken to u customer care officer.His name is Mr. Sanjeev Kumar from Mumbai.Time of my call was 9:50PM on 07/04/2009.
This is to inform that the tone in which he was taking was not proper as if i was under some obligation to him.
I want to know that is this the way u recruit the people in such a prestigious bank who do not know how to talk about.My ICiCi Credit Card No. is [protected]
Pls. come back to me on this.

Regards,
Vijayant Gupta

I have been the recent victim of the online transfer facility with ICICI. I am sure most of the customer (including myself) are enjoying this option. But it is error pron, especially with ICICI-ICICI account transfers. All you need is the account number. It does not matter what is the account holder name (it won't verify mapping of account number to name even in the back ground) or branch (no IFSC code required). After entering the account...