ICICI Bank Complaints & Reviews

I am continuosly recieving calls from following numbers[protected],[protected],[protected],[protected], [protected].
Every time there is a new number from where the call comes and it says `number not available' when I call back on those numbers.
Please let me know the details of caller and take corrective steps.

All those of you being cheated or harassed by ICICI Bank
please email Mr. Arun Saxena, President, International
Consumer Rights Protection Council email id [protected]@consumergrievance.com
They will send a legal notice for just Rs. 250. Read below
the success against ICICI Bank or visit www.icrpc.org. You may also contact
me on [protected]@yahoo.co.in

ICICI Bank paints the consumer's door
Mr. Sarwan Kumar Baldwa (Tel. No.[protected] applied for a loan of
Rs.7, 00, 000 from ICICI Bank. But, the bank disbursed a loan of Rs.
6, 72, 896 instead of Rs. 7, 00, 000. ICICI collected 12 EMI cheques
with calculations based on Rs. 7, 00, 000. ICICI Bank's hired goons
(so called collection agents) with one Mr. Kiran jadhav
visited the residence of Mr. Sarwan Kumar Baldwa (Tel. No.[protected]
at 10 PM on[protected] to collect some amount (which was never due),
and scribbled nonsense with paint on his front door.
He complained to ICRPC when non of the bank officers
responded to his complaint. ICRPC came down heavily
on the Chairman of ICICI and made them polish the
main door of his residence which was spoiled by Mr.
Kiran Jadhav a representative of ICICI.

ICICI Bank: Excess EMI refund

A notice dated 6-8-2004 was sent to the ICICI Bank
by ICRPC, seeking refund of excess EMI deducted
by the bank from the consumer Mr. Arun Pratap
chattopadhyay (Tel. No.:[protected].
The bank credited the amount of Rs. 21, 474=00
and sent confirmation letter to the consumer
on[protected].

ICICI Bank: Debit card fee refund

A notice dated[protected] was sent
to the ICICI Bank by ICRPC,
seeking refund of fee deducted
by the bank for debit card,
which is supposed to be free service.
The bank reversed the yearly fee
charges on[protected].

ICICI bank- lost cheque from ATM collection box

Mr. Vivek Srivastava of Navi Mumbai
(Tel. No.:[protected]) complained
that ICICI lost his cheque deposited
in the collection box, but levied
late payment charges to his credit
card account. ICRPC wrote to the higher
authorities and the bank reversed the
charges levied.

ICICI Bank: Did not credit the deposited cheque amount for 4 months

Dr. kamalavenkatesh of Aurangabad (Tel: [protected]) deposited a
cheque no. 907116 drawn on Canara Bank on 3-8-2005 to be credited
to his account. When it did not get credited till[protected]
(four months) despite repeated complaints to the bank, he approached
ICRPC. Immediate action by ICRPC set things right within a week,
and the amount was credited on[protected] by ICICI Bank.

ICICI Lombard General Insurance: Gave policy after denial

Dr. Narendra Pancholi of Gaziabad ([protected])
applied for insurance policy with ICICI Lombard
General Insurance Co. Ltd. The company deducted
Rs. 25, 402 from consumer's account and said that
they cannot give policy to him as he is a doctor !
When ICRPC asked if the company has lost its senses,
the consumer immediately got his policy on[protected].

ICICI Prulife: Issues insurance policy

Ms. Savitha Nayak had bought insurance policy
from ICICI Prulife. The company did not giVe the
policy despite taking all the payments. The company
did not respond to the consumers letters and e-mails.
ICRPC wrote to the company head and the consumer
got the policy on[protected].

ICICI Bank - Refunds full amount with interest

Mrs. Ruchira Tripathi of Mumbai ([protected])
applied for opening a joint savings account
on 7-2-2007 in ICICI Backbay Reclamation Branch,
Churchgate.and deposited Rs. 52, 000=00. The bank
did not activate the account for many months,
did not refund the money back, and did not even
respond to consumers letters. When ICRPC served
a notice upon the Chairman of ICICI Bank,
Ms Anuradha Sharma of ICICI Bank and two colleagues
personally visited the consumer on[protected] and
paid refund of Rs 5200 to the consumer along with
compensation of Rs 1050 as token compensation for
the incidental expenses and FDR interest @ 4.5%
for 69 days.

Sir,

I had applied for flat in the DDA Housing Scheme vide application number 9334079. The form was deposited in the ICICI BANK SUSHANT LOK BRANCH, GURGAON, HARYANA on 15th Sep 2008. My name does not appear in the list of successful candidates. DDA Brochure says that the Nodal Branches of the banks are solely responsible for despatch and any losses of the refund cheques. I have not yet received the refund cheque yet and the phone number provided by DDA for ICICI Bank is not responding.

DD No. 776635 dated 09th Sep 2008 Amount Rs. 150000/- Drawn on Allahabad Bank New Delhi


Kindly look into the matter.

Thanks

Amit Garg

I went to ICICI BANK ATM situated at KARIAPPA STREET MEERUT to withdraw Rs 10000/- from account held with SBI Pine Shopping Meerut Cantt, . The transaction was declined with response code 72, stating that unable to Process vide TXN Number :-9063 dated 02 apr 2009 at 1535 hrs.

On receiving statement for the card / bank account number held with SBI I was really shocked to see that Rs 10000/- have been wrongly debited from my account. Through this portal I request all competent authorities to investigate the matter on the part f technical reliability of these ATM Machines and prevailing accounting systems.
I also request all competent authorities to revert/credit back Rs10000/- into my account no.[protected] as I have been put in very severe financial hardships. Please help me.
Regards,

I have a home loan took in Dec 2006 at the ROI of 8.25 on Step up method. This is the worst home loan method to suck the maximum blood from a consumer. First 2 years none of the amount from the EMI goes for Principal amount. Due to this currently in Apr 2009, my tenure has increased to 20 more years from 15 to 35, ROI increased from 8.25 to 12.5 and also theb outstanding amount has been increased to 80, 000 more.
This shows till now what ever I have paid is just the interest part and the increase in tenure. Also still not able to understand why they are not able to decerese the interest rate compared to other banks.

Also suggestion for other people is to not to go for a any multinational bank for a home loan.

Please suggest is there any way for me to go for a cosumer court and get rid of this.

I've already sent a written letter to ICICI Direct to close my Demat A/C on 30th March 2009.
The lady from ICICI called me and told me that I've to pay Rs 861/- to close my account. This
amount includes yearly fees and some penalty(because I want to shift to another Demat A/C).
This is a second case in row that I'm informing about the fraud committed by ICICI Direct.
They have no explanation about the charges and they force me not to close only to save their
business. I don't know why should anybody will ever prefer this sort o[censored]nprofessional service
when there are a lot of better service-providers all around. I'ld like to take up this case
to Cusumer court and SEBI. This is height of fraud and I'm highly frustrated after hearing all these
threatenings from ICICI people.

Sir,
I had my salary account in rajnagar branch of ICICI bank, Ghaziabad. As i am working in indian air force and presently working at hindan air force, on 8th march 2009 i had deposited cash of Rs 13000 to my account in the atm machine. But on 12th march 2009 i had found that only Rs 11000 had been credited to my account. Regarding this i had given written complaint by hand at raj nagar branch. They told that they will get the video clipping of the recording of the collection centre. But on viewing that clipping, either me or the bank staff even the branch manager were not able to identify that the clipping is of the same. That is they r not able to prove that i had deposited the wrong amount. But i am sure i had deposited the full amount as written on the envelope. The bank is not responding and not taking any action regarding this and it passed a month time.
Kindly look in to this and help me to get my money (Rs2000) back to my account. Also i f it is mistake of the bank kindly take action accordingly.

My address is:
TNVS RAMA RAO
KLP-1, QTR NO:221,
AIRFORCE STATION, HINDAN,
GHAZIABAD-201004. U.P
MOB:[protected].

I am holding credit card ( [protected]) had applied for EMI in month of December for rail booking & flight booking, but I had cancelled rail booking & charges for cancelation has been credited on 6/12/2008 in your bank, still the money is getting deducted from my EMI A/C


So, Please do the needful

Thanks
Bhamini keny
24091801 / [protected]

ICICI Direct has approached me again to submit my account opening form, failing to do so they have said that they will de-activate my trading and DMAT account. This is the second time they are asking me to re-submit the account opening form in the last 4 years. They keep loosing my details and ask me to sign the forms and submit all the proofs again. I am tired of doing this one, i want SEBI to take strong action against them.

I have been following my payments for the last 5 years... and ICICI Bank has failed to make the payment. I am shocked that they have been unable to make a duplicate chque for 6 laks in 3 years. Either they do not want to make the payments or they do not have the money to make payments.

I even escalated the matter to the GM level... Also brought the matter to the auditors B S R & Co ( KPMG)

Nothing has happened.

Dear Mr. Director,
I had today spoken to u customer care officer.His name is Mr. Sanjeev Kumar from Mumbai.Time of my call was 9:50PM on 07/04/2009.
This is to inform that the tone in which he was taking was not proper as if i was under some obligation to him.
I want to know that is this the way u recruit the people in such a prestigious bank who do not know how to talk about.My ICiCi Credit Card No. is [protected]
Pls. come back to me on this.

Regards,
Vijayant Gupta

I have been the recent victim of the online transfer facility with ICICI. I am sure most of the customer (including myself) are enjoying this option. But it is error pron, especially with ICICI-ICICI account transfers. All you need is the account number. It does not matter what is the account holder name (it won't verify mapping of account number to name even in the back ground) or branch (no IFSC code required). After entering the account...

I wanted to close this credit card no.[protected] because I was not liable for the amount due on it.

Only payment done on behalf of this card was my electricity bill which actually I had asked to debit from my Salary A/c with ICICI. So, I was not knowing that my electricity bill was getting debited from this card as I was not getting any statements at my residence for first 3 months.

Although, I have already paid Rs.650/- which was paid as electricity bill on behalf of this card from January’2008 to March’2008 also one more transaction of Rs.2600. Since, then I am requesting ICICI to close this card but its difficult to speak to a phone banking officer of credit cards division as whenever I dial I go to some credit card pin generation department and i am again asked to go to main menu, so finally i wrote a letter to ICICI, Hyderabad alongwith the enclosure of diagonally cut Credit card on November 21, 2008 and i got a call also from Hyderabad that this card is closed and even this credit card details vanished from my internet banking page, so i thought this issue is finished but till date i am receiving credit card statements at my residence, i thought that this will stop after some months but today April 1, 2009 ICICI have freezed the amount of 6830.16 on account of this credit card from my salary account which on whole is penalty mounted up month after month.
Please help

To The Consumer Forum
Sir, My self Jagadish sai vanarasu, Iam having ICICI bank gold credit card. i was received credit card on 20 october-2008.
since november iam wating to purchase laptop at the time customer care said that minimum 3 months required to for choosing the emi option.
I was purchased dell laptop amounting rupees 37026 on 18 march 2009,
before purchaseing i was cotacted the customer care department, I want to convert my transaction into EMI, then customer care executive said that, you can purchase & you can convert into EMI.

Then i was purchased, next day 19 march-2009. i was again contacted to customer care dept regarding emi conversion option, at that time executive was saying that, there is no emi option to your card, then i put a complaint in customer care dept, Next day on 20 March i had received call from ICICI Credit Cards Head Offiice Mumbai, one executive saying that your transaction can convert into emI for 9 months as 4114 EMI + 4200 interest, then i was agreed for the EMI plan.

again I was contacted the customer care executive on 22 march for confirmation, then executive said that you have 21 days from purchaseing time to convert EMI plan, and you have already receieved call from head office, till your EMI table not updated into your account wait for some few days.

after that on 29 march, i was contacted to the customer care executive, then he said we server problem call after some time, he did not any reply, on 4 the april I was contacted with customer care executive
then he was said to me, there is no EMI fecility to your card, because you are not did any transaction. you have to do minimum 2 to 3 transactions & statements need to prepare they are saying sorry to me.

sir please help me in this out, ICICI bank playing with customers,
if EMI fecility is not there, then why they are encourage the customers for purchasing.
customer care dept Providing false information to the customers,
Mis handling the customers, sir its completely worst serives to the customers,
sir please guide me in this regard waiting for your favourble reply
my objective is no other customer will face these kind of problems

Dear Sir/Madam,

I will like to raise the subject o[censored]nfair trade practices followed by ICICI bank in Ref to my Loan A/C LBDEL [protected].

The Issue this when I took the Loan (2005) it was offered to my @ 7.25% Floating and ICICI representatives promised that their PLR is Linked to the RBI Rate and will follow similar trend to RBI. ICICI bank at that time had the ICICI PLR 8.75% with dicount of 1.5%, my Floating rate at the time worked out to be 8.75-1.5=7.25%. During[protected] RBI has been guiding the industry for interest rates to go up and here ICICI bank was forthcoming to follow RBI guidelines and increased their PLR and hence my Floating rate also increased to around 13%.

This is fine as long as ICICI bank PLR follows the same trend as RBI, however when RBI started drive the industry to reduce interest rates down, ICICI bank didn't follow the guidance rather than reducing their PLR in line with RBI, they started increasing the discount % to new customers. Thus trapping the old customers to their unfair trade practice to abstract maximum profitability from the existing customers.

When I took the loan it was based on the Trust that ICICI PLR will follow the similar trend to that of RBI, this is hence breach of Faith of the customer. Banking institutions as supposed to be honest and transparent, when I took the loan or for that matter any other customer start any relationship with the bank, this relationship is based on TRUST.

I will hence Like to raise some questions, this is extremely important issue and like me many others are experiencing the same issue and difficulty:

1. Is it not unfair that bank offers different discount % on their PLR ?
2. What's the Logic of Floating Rate of Interest if the PLR doesn't follow the Regulatory Guidelines, RBI in this Case ?
3. Is is not unfair trade practice to milk existing customer (who are trapped) and be competitive through increasing discount factor to new customer's ?
4. Why an existing customer have to pay more interest (way too high) not in line with current industry rate Regulated by RBI ?
5. Current Loan rate offered by SBI is 8% while I am still being charged @ 12.25% by ICICI is it Fair to pay 4.25% ADDITIONAL INTEREST ?
6. If Bank despite many repeated requests doesn't act to reduce ROI, why customers should be liable to pay forclosure money 2.25% of Principal outstanding ?
7. Under the condition that Bank is non competitive customers should be able to change over with other bank without paying forclosure fee. Why not ? this will make banks behave and offer competitive ROI in line with market / industry.

I am feeling cheated by ICICI bank simply because when I took Loan Loan Account LBDEL [protected] ICICI bank had offered me loan @ 7.25% floating (2005) and was one of the most competitive banking loan rates offered at that time. Overtime the market situation and RBI guidelines on PLR pushed my rates to very high 13% or around. While ICICI bank was very forth coming & proactive following RBI guidelines when the rates were increasing and my rate of interest (ROI) was increased from 7.25% to 13%, the attitude of the bank has been completely different when RBI is directing the rate of interest go downward. ICICI is hence acting in to abstract maximum profitability from customer who were trapped by not lowering the rate !
It is very unfortunate that bank behaves in this selfish manner, hike the rates whenever the Govt / RBI guidelines advise however when the guidelines turn the other way (Reduce ROI) ensure not to pass on the benifit to customer and abstract profitability from trapped customer's. Completely ignoring RBI guidelines.

This compliant is being sent with hope that someone will act as this is extremely important topic for so many people who are being trapped and bank is milking profitability from them, even demanding 2.25% forclosure fee in case they try to switch.

Rgs
Prashant Agnihotri
Head of GSM/EDGE Business
Nokia Siemens Networks
Mob: +91 [protected]

HI,
I had applied to open a saving account in icici bank (kolkata) on 17/03/2009 with cash. For some verification reason it was declined. So i was suppose to get the money back, i was told that i would get the refund withen 3 days, but till today(06/04/2009) i had not recieved my money back. I m not getting proper response by the bank. Therefore Please advise me what action to be taken next.

Thanks & Regards,
Fakre Alam

Greetings,
I Mr. Mihir Gunderia is holding a credit card ([protected]) of ICICI bank from past 8 years. I have been making regular payments on this card . Last year 2008 March, during one of the billing cycle I found false interest charges been levied against my card for which I launched a complain to bank on the call center number. The CC department assured me the reversal of those charges which never happen.
Subsequently, ICICI reduced my credit card limit and started charging over limit charges. I was shocked to see such kind of open fraud on my account. From the next billing cycle, ICICI started charging exorbitant interest on same which I denied to pay and was making regular payments of only the purchases that I made on this card.
I parallel, I complained the bank about the charges and they always assured me to reverse the same once I make the payment of the current billing. Inspite of making payments, Credit card department never reversed the charges as they were receiving their regular payments. This went for almost 4 to 6 billing cycle after which I was forced to stop making payments on my card.
I started receiving a threaten calls from number of persons including a guy call Vijay who claims to be an employee ICICI Bank CC department and belongs to JB Nagar Branch, Andheri East, Mumbai branch. As per him, if do not make the payments, bank will send so called recovery agents to my place, and break my head and also beat my family members. He and his fellows have been calling my Mother and other family members at odd times (after 8.00 PM) and threaten them to fail the breaks of my car or kill me in an road accident.
Not only this, some people from the same branch have been coming to my home and banging doors / ringing door bells and then getting disappeared by the time someone opens the door. Over the phone, they have been using abusing language to my mother and wife for which I have all the supported telephone recordings.
Every time, I tried to approach the bank to resolve the issue, I have to repeat the entire problem to as many as 18 to 20 different people as they have no synch between them. Every person who comes online claim that he is authorize to resolve the issue and then it goes in a cold freeze.
Because of the above incident, almost 5 months have been wasted and I have lost my valuable time, trust and self-respect
On 3rd April 09, it came as a surprise to me that the bank have put an lean on my Corporate Salary savings accounts as per the instruction of credit card department. I was never been informed or intimated for such act. I have not signed any authority letter which gives the bank or credit card department right to freez my account and force me to make the payments of my card without resolving the issue.
As per my information, this is against the Consumer Protection act. I request you to help me in removing the lean from the account. My financial commitments related to EMI’s of vehicle, education and housing loan gets deducted from the same account. Not only this, I being the bread winner of the family and this being the only supporting account, I am left with no other option but to approach you for help.
Looking for cooperation and removal of lean ASAP

Mihir Gunderia
+91-[protected]

Hi Sir,

In the last 1 year, I went through financial cruch and because of that I couldn't make regular payments on my both cards but prior to that, I was making regular payments.
Now recently I got a job and I am out of country.

ICICI ACCOUNT NO NAME CLOSING AMNT PRIN BAL(settlement)

[protected] PARIKSHIT BAGUL 112535.54 89085.15

[protected] PARIKSHIT BAGUL 89515.76 49094.44


Collection Agency : There is a guy from ICICI Collection agency called Abhijit Shinde (+91 [protected]) came to my home around 8.00 pm which is not allowed as per RBI rules and regulations.
Prior to that there was a another guy called Umesh ( from ICICI collection Agency) reached at my home after 10.00 pm which is also not allowed at all and he claimed that Bank guys can come at any time even at 1.30 AM.
Mr. Abhijit Shinde claims that I abused his guy Umesh which is absolutely wrong.
He also said that he will cancel my VISA. Threatened me " forget about the bank and money. He will come and see me or harass both me and my wife on personal front"
Me and my wife are completely harrased by this treatment from ICICI bank Collection agents.

We both had bad time in the past and because of that we couldnt make payment in last few months but prior to that we were making regular payments to bank.

I intend to make payment to bank but they will have to give me some time and I will definitely settle the accounts which I have with ICICI.

In this particular situation, I am completely clueless that what should I do cause I am out of country and I wanna take precaution for my wife because I am sure these guys from ICICI back Collection agency are not good and they might go upto any level to harass me and my wife.

The Branch Manager,
ICICI Bank Limited
9A, Phelps Building,
New Delhi

Re. : Current Account[protected]

We have been banking with you with abovesaid current Account.

This is to bring to your notice that we had issued cheque no. 317393 dated 30-01-09 of amount Rs. 1, 74, 253/- to Manish Sawhney. Upon coming to our knowledge of theft of instrument from the drop box of HDFC Bank, Rajouri Garden Branch, New Delhi, where the same was presented by Manish Sawhney, we sent a letter dated[protected] for stop payment. The copy of the Cheque is attached as Annexure A, copy of FIR filed by HDFC Bank is attached as Annexure B and our letter dated[protected] as Annexure C.
However, we were informed by you that Cheque got cleared on[protected] before your making necessary entry in the system for Stop Payment. We were more shocked to see the Statement of the next date which mentioned that the aforesaid Cheque has been cleared in the name of Ravi Gupta.
Upon taking up the matter with you for clearance of the cheque in some other name, we were informed after repeated follow-ups that your RPC has apparently cleared and then recorded remarks as “payee name alteration is not visible to the naked eye nor under the UV lamp” and were later informed that your RPC has taken up the matter with presenting Bank for refund of money. Now, it is more than 30 days since we last heard from you in the matter.
We understand that cheque has been cleared by your RPC without performing due diligence as is evident from the copy of the Instrument that there were visible and obvious alterations in the name on the instrument wherein the name was changed from Manish Sawhney to Ravi Gupta and the statement that the changes were not visible with naked eyes is based on wrong founding. The copy of the altered Cheque is attached as Annexure D.
We have noted the following deficiencies in services from you:
1) A late entry in the system resulting in clearance of Cheque before necessary entry in the system.
2) Clearing of the Cheque in name other than the name in which it was issued.
3) No confirmation from you on refund despite repeated follow-ups even after more than 45 days from the clearance of the said cheque in wrong name.
For DLF Retail Brands Private Limited
Neeraj Parmar
General Manager - Legal

I am copying my letter to ICICI Bank Cards:
Mr. Robeen Sen
204/VI Heritage Estate
S. N. Hali Post
Yelahanka, Bangalore 560 064
Tel [protected]

Platinum Credit Card No. [protected]
Platinum Identity Card No. [protected]
Gold Card No. [protected]
ICICI Silver Big Bazaar Card No. [protected]


Dear ICICI Bank Cards:

I have a number of complaints and requests in regard to the above cards and your service and would grateful if you could address these as best you can.

1) In regards to Platinum Identity card No. [protected]

Early in March I received a call from your marketing company or yourselves offering me a “Signature” Platinum card and mentioning various benefits that would accrue if I subscribed to this card. In particular they offered 50% discounts on dining in leading hotels (I understood in the city where I stay Bangalore), insurance coverage and a lower rate of interest. I accepted the offer and authorized them to charge my account for Rs 2000 enrollment fee and Rs, 750 as a yearly charge.

When the card arrived late in March I noticed it was not a Signature card but a Platinum Identity Card. I also phoned your Customer Service executives and was told that none of the insurance benefits mentioned in the booklet were available to me as these were extra services that needed to be paid for. I remonstrated that I had paid for these services and the booklet specifically offers them. Your executive took my number and said she would call back to clarify, but as yet has not done so.

As this is not the card that I was offered I refuse to accept the Platinum Identity card and ask that you reverse all charges made on this account and compensate me for the total waste of time that this exercise has caused me due to your misrepresenting your product in the course of your phone sales.

In this connection I would add that many of the offers that your literature presents turn out to be virtual hoaxes as the companies specified have not ever heard of such offers, to mention but a few: The discount offer at Royal Orchid 9th Mile Dhaba Bangalore, where the manager had not even heard of such an offer, as was the case if I recall correctly at Barbeque Nation, Bangalore. The Rs. 100 off coupon against Rs 400 or more expenditure for Subway sandwiches where the manager of the Hospital Road main branch informed me that Karnataka has not been informed of the offer, In fact as yet I have never been given any of the restaurant discounts mentioned by literature.

In fairness I would like to say that I did receive the various discounts offered at PVR Cinemas.

I would be grateful if you could inform the various partners and merchants that you have offered your esteemed customers these services as we give our patronage to them on the basis of your offers. I have copied the Consumers Forum on this

2) Difficulty in Contacting Qualified Persons on the Phone

I have found it extremely difficult to speak to a customer service executive without first going through a labyrinth of number entry and option selection, is there a simple option to speak to an executive without first being told card dues balances etc.?

3) Could you club the Big Bazaar silver card with the other cards I hold so that they show on the same page of the internet banking?

I hope that these matters can be addressed and our relationship continues to be mutually beneficial.




Yours sincerely,

Robeen Sen

c. by electronic mail