ICICI Bank Complaints & Reviews

Hi All,
This is to bring to your notice that I have been in constant communication with ICICI Bank with regards to Fraud Detection on my Credit Card number [protected] in the month of June 2008 for approx. Rs. 44, 000/-. I have been referred to different people and I politely did what was told to me by the authoroties involved with this case. However today (28th Feb 2009)the entire amount was debited from my Salary Account and I did not get any salary (My salary of Rs. 22081/- For the month of February ). Apart from this my account still has a deficit of approx Rs. 40000/-
I have mantained very good relationship with the bank with regards to all my transactions. I have paid my Loans (Loan A/c No. LPMUM[protected]) and EMI’s before time on this credit card as well. I was told to wait for this issue to be rectified every time. However after some time; they kept referring me to different people. Today I was asked to contact Mr. Malviya from chargeback team and I was informed that he works from 10:00 AM to 06:00 PM. I confirmed the same as it was a Saturday and the person from customer care on the phone said Yes, he would be available. After visiting his office in Andheri at 04:00 PM; I was informed that he is not availabale as the office hours are till 02:00 PM. As there was no response from the bank; I decided to lodge a complaint against the same in Goregaon (W) police station on 21st Feb 2009 because all these transactions were in June 2008 and it is 8 months now that there is no action taken on this. Only action taken by the bank is to send recovery agents to collect this money.
The reason I am writing this mail is because after sending so many Email’s; Faxes and couriers to different people from the same Bank; my issue was never fixed and today you debited my salary Account. This is more than just Mental torture to any individual. As I understand the bank should not charge the customer for any disputed amount until and unless that case is closed. I have all the documents with me and proof of all the documents that I sent to the bank. I request the RBI ombudsman team to look at this seriously as early as possible. Please revert for any documents that might be required.
For all the people listed above; please co-operate with me and help me to fix this at the earliest.

Regards
Aslam Sheikh

Dear Sir/Madam,

Most Humbly and Respectfully say that i am Mritunjay Kumar, Account Holder of Your Bank.My Account No.is[protected], (Fort Mumbai Branch) Actually i talk to Your Customer Care But still i do not get My actual User Id and Password of My Account for Internet Banking.

So Kindly i m requesting to u that Please send me User Id and Password.i will very Greatful to u.

Mritunjay Kumar(Sr. Manager)
Bisleri Company Ltd.
Mumbai, Andehri.

i had lost Rs. 16140 from my a/c thru a fraud transaction. i came to know about the samt thru sms that your acct. has been debited by rs. 16140 at 9.30 AM on 17.04.2008 and transection time was about 4:30 AM, same time i check my account online and find this trasection have been done thru bill junction, after this i called customer care and tell them this is not done by me even i don't have knowledge abou it. they the same email asking to verify which i foolishly did and gave my login id and login password to 2 to 3 weeks but nothing happen than i called again that they said you might have purchase or made any bill payment online but it was not true. after that i was countinously communication with the bank and branch even i lodged the complaint in police and summit the copy of the same but no action taken by the bak in 8 months, after this i received first responce thru email by bank that you might have disclosed your account details to some spam mail that why we can't reamburse your claim. But what surprises me is that i never gave my transaction password to anybody and still the fraudster could transfer funds from my a/c !Now look at it closely if your transaction password is protecting you and your money can not be taken from you even if your account details are revealed to the fraudster.The fraudster can never ask for transaction password untill they produce a fake copy of your account page which is impossible unless the has hacked the bank's server. I know that there are many people who have been blamed by the banks for their own loss of money but question remains - can this be done without an insider?

* even they are not ready to provide me benifiasiory name.
* i found payment has been transfer in account of tech process solutions Ltd. which is icici bank venture co.
* as per my obsevation they do intentionly, now only the option move to consumer court whare you can get the justis

I made part payment of Rs. 90, 000/- to ICICI Bank Home Finance, Chandigarh against my home loan account No. LHCHD[protected] vide reciept no. O[protected] dated 20.09.2008. When enquired on 18.02.2009 it is found that they have not deducted the part payment of Rs. 90, 000/- from the loan amount and charged interest on full amount for year 2008-09. I requested ICICI Bank HFC Chandigarh to settle my grievance and adjust the part payment of Rs.90, 000/- and not to charge the interest on full amount but all in vain. kindly take suitable action against the bank and direct them to settle the issue immediately and refund the excess amount charged by them.

Dear Sir,

Ref:- CREDIT CARD NO.[protected]

I am having the above credit card. I have paid Rs.1000/- as full & final payment of by dues. Yours have also issued me that there is no amount due from you after realisation of the above cheque. However my name appears in the CIBIL for default in making the payment.

I therefore request you to kindly remove the name from CIBIL.

Thank you,


ARUNKUMAR PARASRAMPURIA

I have taken home loan from ICICI Bank with interest rate of 7.75% with floating rate in Dec. 2004 for 15 yrs tenure.
Loan Amount-320000rs, EMI- 3013rs, Tenure- 15yrs.
Now, periodically when the interest rates went up they increased my floating rates.
And today i am paying with interest rate of 13.25%. for 26.8yrs with increase in tenure & even EMI.
Loan Amount-320000rs, EMI-3447, Tenure- 26.8yrs.

Now, the main story...
when the market came down from last 6-months they are offering interest rate of 11.5% & surprisingly they are offering for only new customers to attract them.
I am still paying with 13.25% interest rate. Nothing has happened even after visiting the bank.
They have their policy when the interest rates go up they increase it but when the rates come down they don't lower it on floating rates for OLD CUSTOMERS. So, what is the meaning of floating rate we take...
This bank never told me clearly about their policy while lending loan.

I HATE THIS BANK POLICY
SO NEVER TAKE A HOME LOAN FROM ICICI BANK LTD!!!

Regards
Navneet

I changed my mobile number in early Jan 2009 and immediately registered it with NDNC DND (do not disturb service).

Subsequently, I updated my number with ICICI Bank where I have my SB account and also hold their credit card.

As soon as ICICI got hold of my new number, they have shared this internally and using it extensively for their internal telemarketing calls.

The last call I received from them was on 6 March 2009 at 17:09 hrs from number[protected] when I was in the midst of a very important company meeting.

My mobile number is [protected] (Airtel - Karnataka).

This is not acceptable and authorities should take strict action against ICICI Bank by way of penalty and compensating me for causing unprecedented damage to my business transaction meeting which was interrupted by their telemarketing call.

Regards
Suman Pal

Hi,

ICICI flotaing rates are actually not flotaing...my rate is around 13.5% when the floating rates are around 9.5%. ICICI is a big cheat and manage this cheating by giving variation in discounts on the PLR & thus for new users give more discounts while not reducing the PLR. This results in old home loan users at the older lesser discounts and new users at the higher discounts.

Later when you ask them, they suggest that user should pay some amount to get to the new discount rates which anyway after some time will match back to the higher rates. So even if you pay some % of peicipal now..slowly these cheats will make sure your rates go back to the higher level.

ARE THEIR ANY GUIDELINES FROM RBI AGAINEST THESE CHEATS, OR RBI IS SOMEWAY BOUGHT ON TO THIS CHEATING.

THESE PEOPLE ARE WORSE THEN THE MILKMEN WHO MIX WATER, ATLEAST THEY SAY THAT THEY MIX IT. HERE THESE SO CALLED MBA GRADS FROM TOP OF THE MANAGEMENT SCHOOLS CHEAT PUBLIC AND DO NOT ALSO CONFESS AND MAKE USE AL LEGAL LOOPOLES IN THE SYSTEM AND PUNISH LOW ABIDIDING COMMON PEOPLE.

THIS IS ONE OF THE BIGGEST FINANCIAL FRAUD OF MODERN TIMES AND THERE SHOULD BE STRICT GUIDELINES TO DEAL WITH THIS AND PUNISHING SUCH FRAUD BANKS FOR THE PAST.

Date: January 5, 2009

Mr. K.V. Kamath,
Managing Director & CEO
ICICI Bank Ltd., ICICI Bank Towers,
Bandra Kurla Complex,
Bandra East,
Mumbai 400 051.

Dear Mr. Kamath
Ref: [Car Loan LADEL[protected]/House Loan LBDEL[protected]]

I write to you today to convey my utter annoyance and concern at the manner in which my reputation and credibility in the market has been tampered with by ICICI, and to request urgent assistance to rectify the situation. If you care to investigate my account background, you will note I am a customer in good standing, I have always paid my monthly installments by the due date. Up until recently, I have always thought highly of ICICI, however the events detailed below have not only left me bitterly disappointed, but they are also incurring the Company not inconsiderable financial costs.

I applied for a personal loan from (ICICI, ABN AMRO and Barclay’s) and when an inquiry was sent to ICICI to verify my creditworthiness the bank was told that there is irregularity in the payment of my installment (Customer has held Home loan with ICICI, we are sorry to reject your personal loan application as “CIBIL reject” over due in home loan) which resulted in non-sanctioning of my personal loan. However, this is not the case because the monthly installment
(Car Loan LADEL[protected] EMI 20461 House Loan LBDEL[protected] EMI 61000) on my car loan and home loan from your bank are paid on time and there has never been a complaint of non–payment or delay in payment. Due to this unprofessional behaviour on part of ICICI my creditability in the market has taken a jolt. It has not only effected me financially but has also been a reason for all the HARRASMENT and HUMILIATION that I have been made to suffer due to this highly irresponsible act of ICICI.

I am attaching the email sent from ICICI (Dated 09th December 2008) clarifying the reason of non-sanctioning of loan as irregular payment and the irony is ICICI has actually over-charged Rs.7019 on my home loan which they have accepted. My application number on Personal loan with ICICI was 60645650.

“We regret to inform you that the loan has not been approved on account of irregular payments track record in the past.
Currently, we are unable to fund you personal loan. However, you may re apply after 6 months”

Attachment 1

On requesting an explanation and rigorous follow-up to this, ICICI has sent another email (Dated 25th December 2008) clarifying it as under:

“ICICI Bank follows a policy of non-discrimination among applicants for credit facilities. However, we have a set of internal norms to screen applications. In line with global best practices in banking, we do not disclose the criteria for rejecting an application.”

Attachment 2

Is ICICI just trying to cover their irresponsible act????
On the other hand the Home loan keeps sending Email claiming there are no irregular payments and I have actually paid an extra amount due to a mistake.

Attachment 3

I trust you will look into the issues raised and advise me whether in fact it is ICICI protocol to provide inaccurate information about its customer’s financial standing and background, and whether your staff as a matter of fact is just too casual about such important inquiries. It occurs to me that had your staff accurately checked the status of my account, at anytime over the past months this situation would not occurred at all.

Though the above have been escalated to the following from an email option from the ICICI web site that claims to get the response with-in 10 business days but NO SATISFACTORY response have been received till date from either of the following:

Mr. H. Mehra,
Nodal Officer,
ICICI Bank Ltd.
ICICI Bank Towers,
Sandia Kurla Complex
Bandra East,
Mumbai - 400061

Mr. A. Kamani,
Head - Customer Service ICICI Bank Ltd.,
Now Heaven Enterprise Pvt. Ltd., 49
H, Parsi Panchayat, Road, Andheri (East),
Mumbai - 400069

Mr. Madhivanan
Senior General Manager, Service Quality,
ICICI Bank Ltd., ICICI Bank Towers,
Bandra Kurla Complex,
Bandra East,
Mumbai - 400051

I look forward to the prompt resolution of this matter and will wait until 15 working days before seeking help from a consumer protection agency or take any legal action.

Thank you,

Sincerely




Atul Gupta.
Mobile [protected]
Residence Number[protected]

Since last more than 3 months I am getting many calls from ICICI bank with asking the name of Kirit Suthar. I tell them more than 15 times, my name is this and your entered wrong number in your system. Pls. remove this number permanently. But they didn’t do this and still I am getting calls from ICICI. It may be some loan matter. That means if someone take loan or any benefit from bank and give someone’s number or fake no., bank people entered that no. in them system and harassing that fellow. What a rubbish system. HOWEVER I NEVER TAKE LOAN.
I noted down the following numbers where I am getting calls:[protected], 40814355, 67661000, 40340600, 41611399, 40814032, 28307777,[protected], [protected] and also some others that I couldn’t noted before. One day they did call me on Sunday when I was sleeping in the afternoon. These calls are really harassing me since long. I am working in MNC Company on senior level position and confidential section. These calls are really disturbing me frequently. My patience is over now.
I want to file a case on this ICICI Bank for million rupees. Can somebody guide me how to do that?

The Banking Ombudsman, Date : 05.03.09
Delhi, Haryana, Jammu & Kashmir,
2nd Floor, Reserve Bank of India Building,
6, Parliament Street,
New Delhi - 110001

Kind Attn. : Mr. P. Shimrah, Secretary

Sub. : Complaint of harassment against ICICI Bank
ICICI Credit Card No.[protected]
ICICI Bank A/c No. :[protected]

Dear Sir,

I am law abiding citizen and doing job with Convergys.

As a member of public, I am thankful to the Reserve Bank of India for issuing guidelines to the financial institutions i.e. HDFC, ICICI, Citibank, Standard Chartered Bank etc. in the matter of recovery of amount from credit card holders, who were being manhandled, harassed and humiliated in the past by the recovery agents resulting in suicidal steps by the sufferers as per news items appeared in the newspapers from time to time. In fact the consumer courts have also imposed fines on such financial institutions in its several judgments for harassing and torturing the innocent credit card holders.

I have now become a victim in the hands of ICICI Bank. In 2007, I got a Credit Card from ICICI Bank. After few days ICICI offered me an Insurance Plan which I refused to take. I never agreed to take that and I never got any papers for the same, not even the Medi Care Card or Lombard Card. After a month I requested them to stop my credit card account and take the card back as I have not used it (NOT EVEN ONCE). ICICI customer care advised me that in case you don’t use the card for the first three months it gets de-active automatically and if you don’t want it cut the card in two pieces and drop it in the ICICI drop box. I did what the customer care advised me as that was my first & last credit card; I have never used any credit card. This incidence happened in the year of 2007.

I thought the case was closed and I was satisfied because I never wanted to use the card and never got any statement for the same. To my surprise, on 2nd of February 2009, my account got debited with an amount of Rs.15, 000/-, I raised a complaint and the ICICI Customer Care explained to me that it was an error and they will credit the amount back within 8 days. I got the money back. But when I got my monthly Bank Statement for the period 7th Feb to 2nd March they have deducted Rs.17, 958 on 28th of February 2009 for credit card no.[protected]. I contacted ICICI Bank to clarify the charges (call reference No. SR[protected]. They informed me that these charges are for ICICI Lombard Insurance for which I never agreed and I never got any statement or correspondence. I have never received any intimation regarding the payment. To my surprise they have directly debited the charges from my account without my permission. I have never asked for auto debit.

I would like to inform you that prior to this no communication in the form of letter, e-mail has been sent by ICICI for payment of Rs.17, 958 and I never agreed for this Credit card or Insurance.

I request you to kindly help me in getting my money back as I am saving this money do to MBA.

I am sure justice is possible with your kind intervention as victimization on the part of ICICI Bank is apparently there.

Thanking you,

Yours faithfully,


Rajdeep Saan
1/14, First Floor
Tilak Nagar
New Delhi - 110018

Copy to:

The Manager, Customer Card/Credit Card, ICICI Bank

ICICI bank has provided me Credit Card of Centurion Bank of Punjab, CC No. [protected].
It was my bad times that i accepted that card. I was said that, the card will offer me 0.99% p.m. for
first six months, but never fullfilled me with that feature.
I used that card for 1 year, suddenly all communication was stopped by bank. After a span of period,
i got a statement mentioning the due for Rs.45000/-.
I wrote the above thing to bank, communicated with their representatives
regarding matter, but didn't got any positive response.
One fine day, my saving ICICI Account No.[protected] was blocked with amount Rs.30, 000/-.
Also Rs. 4500/- was deducted from my account against card payment.
Later i got call from Collection Department from ICICI Bank.
We came to one time settlement of Rs. 9000/- of which Rs.4500/- was already deducted.
The executive told me that they will provide me the letter only if i will pay
the remaining amount ie. Rs.4500/-. Also assured me that my saving account will be released.
On March 11 2008, i made the payment and got the receipt and Letter
from the Bank. (Copy Attached). Till today my account is not released, also my name is recorded
in CBIL bureau by bank.
I am just requesting them to release my account as soon as possible.
And to remove my name from CBIL Records.

All the proof and this letter are preserved by me.

Kindly go through the attachment, it contains all scanned copies of payment
proof with Settlement letter.

Waiting for Quick and Positive response from Bank

Sir/Madam,



I am please to inform you that I have salary account no.[protected] name of Vipin Saini in your ICICI Bank Ltd. G.K.-1, New Delhi-48.

My query is, day of Sunday on dated 01/03/2009 time 12.36 PM I was gone your Sadar Bazar Branch’s ATM for cash withdraw, but when I was put our debit card in your ATM machine and press the figure amount of Rs. 15000/- (Rs. Fifteen thousand) and machine was ask to me for accept this figure and it is after I pressed yes and then power been failure and machine was off and cash was not withdraw, immediately I was complain to attendant who were stand as security guard (Mr. Jagdish) of branch and forced for look this matter and he was suggest to me please complaint to ICICI Bank’s service centre, very soon I called up to service centre and launch the complaint no. 98512994 dt. 01/03/09 and service centre callers also assure to me that your money will be reversed in 24 hours. But still that payment not been reversed and still I have called many more time……..but still not any fruitful answer has been received from your side.



So, I request you to please look this matter on urgent basis and resolve.



Regds, Vipin Saini



ICICI Bank A/c No. [protected]

Complaint No. 98512994 dt. 01/03/09 Sunday 12.36 PM. Sadar Bazar’s ATM

Contact No. 91+[protected]

Dear Sir/Mam,

I VIVEK KUMAR JHA dob:-06/06/1982 mob:-[protected] FATHER NAME-S.N.JHA was having Credit Card of ICICI Banktwo years ago limit around 23000, which i had used at that time, and after that i was fail to deposit the minimum amount, than they send their executive to my place who collected the 25179/-rs cheque from my father, which got clear also, that was the pending payment including all the charges they had told us.But after three months we got call from them that 500/- is pending there which by that time became 1800/-, which we did not paid, due to that they put my name in CIBIL, now i have taken NOC from them 2months back, but still i am not aware that had they updated my name in CIBIL?please update me reagard thah ASAP.

i will be highly thankful to you

yours,
vivek jha

Sir,
This is regarding the ICICI Bank Irresponsible STAFF at MALL ROAD Branch, Kanpur .I went there to inquire about the details regarding transfering cash in Traveller's Card from the ICICI account . The staff was so engrossed in there gossip that they took nearly 45 mins to provide the details, and also the reply that they gave was the same thing that i told them previously .. and i was asking for an alternative way, if any.

I was then told that it was my fault that i didnt clear the details when i got the traveller's card service, i went there with incomplete information . I know i didnt know about the thing and its their responsibilty to provide me with the information when i have inquired and there are being paid for that same, instead of insulting me out there .

The staff need to be attentive of what a customer is asking about and also the customer is not too free to sit there leaving out his /her work .They are being paid for providing services which they are not being able to provide. Its was not the lunch time that they can gossip out when the customer is sitting just before with queries .I would have not said anything if it has been a government bank but the atitude of staff was pathetic I must say.
I want to take the individuals name but the fault is of whole staff sitting beside her ... NRI services .Life Insurance section both .

Dear All,

Never take credit card from ICICI Bank, they will very un unprofessional, there mail see below.
Dear Sir / Madam,

This is to inform you that from now onwards i will not pay the balance credit card amount, because of your worst service and also note that i am going to Labour court and will fight against you and will make you feel that "no one should play with customers emotion and money" with compentation.

You people are playing with my accounts the amount which you have not credited, because of your mistake and when shown / asked you the same then you have credited the same after 2 months. and now again after 7 month, you have debited it back to my account.

I know you are very unprofessional and heartless guys, many people told me about the same but i still went keeping my account with ICICI, but now i understood, they were RIGHT.

Even if you credit my account with the same back to my account, i will not continoue with this account, this is my last communication by mail to you, hence forth you will get a notice from Labout Court.

Regards and keep up the bad work.
Harish Shanbag

-----Reply Separator-------Dear Mr. Shanbag,

We regret any inconvenience caused to you.

We inform that as per the revert of service request SR74502497 payment has been posted to the card account on[protected].

30/07/2008CHEQUE PAYMENT RECEIVED, THANK YOU 6000.00CR


Credit for payment will reflect in your subsequent statement.

Never give away your card details or account details in response to mails that offer free gifts or lottery winnings.

Sincerely,

Joginder Singh

Account Manager
ICICI Bank Limited

Credit Cards Fees structure is changed w.e.f. 1st June, 08. For details visit www.icicibank.com>Personal Banking >Cards> Credit Cards > Most Important Terms and Conditions.

Now get your credit card statements whenever you feel like, simply visit the cards section on www.icicibank.com and click on Personal Banking >Cards> View credit card e-statement.This facility will not be available for Add-on Card holders and ICICI Bank Amex Card holders.

If your contact details have changed, important letters, e-mails and other communication may never reach you. The easiest way to remain connected is by updating your contact details in our records online. To do this, log on to credit card Internet Banking, click 'Change of Address' under service request or download the Address Change form from our website http://www.icicibank.com/pfsuser/webnews/products11.htm, fill it and drop it at any ICICI Bank/ATM drop box.


-----Original Message-----
From: [protected]@infinity.icicibank.co.in ([protected]@infinity.icicibank.co.in)
Date: Thursday, July 31, 2008 10:38 AM
To: [protected]@icicibank.com ([protected]@icicibank.com)
Subject: RE: Credit Card

Dear Ahmed,

Please do it ASAP, so that i can pay the outstanding amount.

One more thing yesterday i got the statement and it's showing "immediate", and also it's written that if you don't pay the amount then we will send your detail to CIBIL.

Please note that non-payment is happening because of you only and you and top of that you are sending me "Attenion". it's really bad. if it's happend and if i face any problem in future i will take this all proof and sue you guys.

I AM REALLY FRUSTED. PLEASE RESOLVE ASAP.

Regards
Harish Shanbag



-----Reply Separator-------
Dear Mr. Shanbag,

We regret the inconvenience caused to you.

We have already forwarded the request for the payment on your credit card account with SR74502497.

We request you to wait for 4 days to know the request.

Regards,

Ahmed
Account Manager
ICICI Bank Limited

Credit Cards Fees structure is changed w.e.f. 1st June, 08. For details visit www.icicibank.com>Personal Banking >Cards> Credit Cards > Most Important Terms and Conditions.

Safe Banking Tip:

"Never give away your card details or account details in response to mails that offer free gifts or lottery winnings."

If your contact details have changed, important letters, e-mails and other communication may never reach you. The easiest way to remain connected is by updating your contact details in our records online. To do this, log on to credit card Internet Banking, click 'Change of Address' under service request or download the Address Change form from our website http://www.icicibank.com/pfsuser/webnews/products11.htm, fill it and drop it at any ICICI Bank/ATM drop box.

Instantly generate your credit card PIN on the phone by calling our 24-hour Customer Care.

-----Original Message-----
From: [protected]@infinity.icicibank.co.in ([protected]@infinity.icicibank.co.in)
Date: Tuesday, July 29, 2008 04:34 PM
To: [protected]@icicibank.com ([protected]@icicibank.com)
Subject: RE: Credit Card

-----Reply Separator-------Dear Abhilash,

Till date it's not yet credited my account, and also due to this you have changred me interest also.

requesting to clear this matter ASAP, to continou the relation with ICICI Bank credit card.

Otherwise i will not pay a single money in future, cause i am the sufferer for your mistake.

Note :- My total Outstanding is more than 35, 000/-.
I think you don't want the money and the customer.

Regards,
Harish Shanbag

Dear Mr. Shanbag,

We have initiated a Service Request SR72109440 for the cheque payment made but not credited into your account, you will know the status in three working days.

For your safety DO NOT:
Give away your card details or account details in response to mails that offer free gifts or lottery winnings.

Sincerely,

Abhilash reddy
Account Manager
ICICI Bank Limited

Credit Cards Fees structure is changed w.e.f. 1st June, 08. For details visit www.icicibank.com>Personal Banking >Cards> Credit Cards > Most Important Terms and Conditions.

We value your feedback on your experience with our response to this query. Please click the "Feedback" tab and give us your views.

Now get your credit card statements whenever you feel like, simply visit the cards section on www.icicibank.com and click on Personal Banking >Cards> View credit card e-statement.This facility will not be available for Add-on Card holders and ICICI Bank Amex Card holders.

Safe Tip: Remember your passwords and do not tell anyone else, be it your close relative, trusted friend or even your banker.

If your contact details have changed, important letters, e-mails and other communication may never reach you. The easiest way to remain connected is by updating your contact details in our records online. To do this, log on to credit card Internet Banking, click 'change of Address' under service request or download the Address Change form from our website www.icicibank.com, "ICICI Bank reserves the right to use its customers' comments/criticism/compliments in any manner or media and will exercise discretion in such use."




-----Original Message-----
Subject: RE: Credit Card

Dear Abhilash,

Chq. is already debited in my account on dated 19/jun/2008 for rs. 6000/-

So please check and reply.

Regards,
Harish Shanbag

-----Reply Separator-------Dear Customer,

We inform you that we have not received the cheque as mentioned by you, we request you to confirm if the cheque amount got debited from your savings account.

For your safety DO NOT:
Give away your card details or account details in response to mails that offer free gifts or lottery winnings.

Sincerely,

Abhilash reddy
Account Manager
ICICI Bank Limited

Credit Cards Fees structure is changed w.e.f. 1st June, 08. For details visit www.icicibank.com>Personal Banking >Cards> Credit Cards > Most Important Terms and Conditions.

We value your feedback on your experience with our response to this query. Please click the "Feedback" tab and give us your views.

Now get your credit card statements whenever you feel like, simply visit the cards section on www.icicibank.com and click on Personal Banking >Cards> View credit card e-statement.This facility will not be available for Add-on Card holders and ICICI Bank Amex Card holders.

Safe Tip: Remember your passwords and do not tell anyone else, be it your close relative, trusted friend or even your banker.

If your contact details have changed, important letters, e-mails and other communication may never reach you. The easiest way to remain connected is by updating your contact details in our records online. To do this, log on to credit card Internet Banking, click 'change of Address' under service request or download the Address Change form from our website www.icicibank.com, "ICICI Bank reserves the right to use its customers' comments/criticism/compliments in any manner or media and will exercise discretion in such use."




-----Original Message-----
Subject: Credit Card

Dear Sir / Madam,

I have already paid last month Rs. 6000/- but it's not reflecting in my account Detail below :-

Chq No :- 801923 Dt :[protected] Amount - 6, 000/- Bank :- HDFC, Lower Parel Br.
Agency Name :- Vinayak
Collector :- Chetan Padaya
Receipt No :- T0408 C 0290742

Please update the same ASAP.
so that i can pay this month balance outstanding.

Regards,
Harish Shanbag

ICICI Bank Credit Card Dept. charged me EMI money although I've cancelled the same. When I talked to the Customer Care guy on call, he told me to get lost. The language was so harsh that I could n't believe that this is a bank which has been providing service to so many people in India. I want to acknowledge this to people all over India. This is the height of harassment. I would like the process to let the senior management know about the incident. I'ld never like to have any relation with ICICI after this incident. Please help me closing this credit card.

I Ravi Nandan V, consisting of ICICI credit card with following details
([protected]), has noticed that on 7th September 2008.
Eight transactions have been taken place with out my knowledge; I would like to raise a transaction dispute for the same.

Here are the details of the transactions which took place. Please do the needful in reverting back the transaction amount. Below are the transaction details.

07-09-08 Bharathi celluar 17, 462.78
07-09-08 Bharathi celluar 6, 000.00
07-09-08 Bharathi celluar 2, 498.00
07-09-08 Bharathi celluar 5, 900.00
07-09-08 Bharathi celluar 5, 000.00
07-09-08 Bharathi celluar 2, 000.00
07-09-08 Bharathi celluar 5, 000.00
07-09-08 Bharathi celluar 5, 000.00

Total: 48, 860.78

below are the complaint number I raised

SR79252360
SR79632602
SR96854727

Now they have leaned by bank A/C which has got 27, 00 with it. Pleae help me out in gettting my amount back.

My Customer ID: 1350313
Credit card no. [protected] (Future Card)

I am regular user and made regular payment of ICICI credit card.(for that you check my previous year details) but recently 3/4 months back (November - Feburary) i am not received your statement and due to that there is some late payment. for that you were charge every month (last 2 / 3 months) late payment fees, Inteerest Charge, etc. (please check...

Hi sir/mam.




This mail about complain icicibank credit card department.
I want to tell a case about icicibank credit card.
the case is before 2 years back icici bank issued a credit card without my permission and confermation .
they delivered it on wrong hand. after one year i got SMSs and telephone calls that i hold two credit cards of icici bank. i made a complain regarding this in customer care. they said that they also issued a american express card on my name. they said they will do enquiry and solve first card and after this second card.
After enquiry they accept that they delivered credit card to some mr.Vishal and on his ID. they resolve that disput in my favour . after this no conversation held and i got a call from recovery department then i did complain again. they said that there is one more card i that is american express card that was issued behalf on previous card.
i told that if you are accepting that first card i did not get then how can they issued second card and again delivered it wrong hand.
they repplied that they will take some time for inquiry.

after 2-3 months i get a letter that case is resolve in bank favour without communicatin me.
the bank also debited my all money from my saving account which is in icici bank becoz of this my all ECS and cheuqe was bounced and i faced so many difficulties.i ask them for application form on which i applied for credit card but they did not ready to show that document.
they also naver communicated me even my mobile no. remain same last 4 years.
The bank is not ready to solve case pls do needfull related with this case. i forwarding you the mail conversation with the icici bank.
pls do the needfull


thanks
sachin singh
[protected]