ICICI Bank Complaints & Reviews

Hi sir/mam.




This mail about complain icicibank credit card department.
I want to tell a case about icicibank credit card.
the case is before 2 years back icici bank issued a credit card without my permission and confermation .
they delivered it on wrong hand. after one year i got SMSs and telephone calls that i hold two credit cards of icici bank. i made a complain regarding this in customer care. they said that they also issued a american express card on my name. they said they will do enquiry and solve first card and after this second card.
After enquiry they accept that they delivered credit card to some mr.Vishal and on his ID. they resolve that disput in my favour . after this no conversation held and i got a call from recovery department then i did complain again. they said that there is one more card i that is american express card that was issued behalf on previous card.
i told that if you are accepting that first card i did not get then how can they issued second card and again delivered it wrong hand.
they repplied that they will take some time for inquiry.

after 2-3 months i get a letter that case is resolve in bank favour without communicatin me.
the bank also debited my all money from my saving account which is in icici bank becoz of this my all ECS and cheuqe was bounced and i faced so many difficulties.i ask them for application form on which i applied for credit card but they did not ready to show that document.
they also naver communicated me even my mobile no. remain same last 4 years.
The bank is not ready to solve case pls do needfull related with this case. i forwarding you the mail conversation with the icici bank.
pls do the needfull


thanks
sachin singh
[protected]









From: "sachin singh"
To:
Subject: Fw: Re: RE:'ICICICARE=[protected]' Re: RE: Re: RE: Re: RE: Dispute request on card no-[protected]



Note: Forwarded message attached

-- Original Message --

From: "sachin singh"
To:
Subject: Re: RE:'ICICICARE=[protected]' Re: RE: Re: RE: Re: RE: Dispute request on card no-[protected]

hi,
What should i do if your records are showing that card was issue and there was transaction on it. if i never appiled for this card and not recieved this then why should i pay this .
i ask you to show me that application form on which i applied for this card.
And i also don't know what based you did your investigation without communicating me. i ask you to send me representative of your side who have that document on which i applied for your card and will show you all detailes that i never applied for your card and never recieved.


regards
sachin singh
[protected]


On Fri, 30 Jan 2009 16:55:42 +0530 wrote
> Dear Mr. Singh,  According to our record, we understand that the credit card was issue and was utilized for the transaction. Further to your request we had checked with the department and had raised a dispute with Service Reference Number SR73385646. According to the investigation department revert dispute has been released in ICICI Bank's favour. We request you to make the payment towards the outstanding to avoid further financial charges.  We look forward for your co-operation.   Sincerely,  Shubhangi RevankarCustomer Service Executive ICICI Bank Limited  *CONFIDENTIALITY INFORMATION AND DISCLAIMER* This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the emails is not intended to prejudice the interest of the customers in any manner  or to evade responsibility for any act of done with the endorsement of ICICI Bank    -----Original Message-----
>From: Â Â sachin singh ([protected]@rediffmail.com)
>Date: Â Â Tuesday, January 27, 2009Â 04:33 PM
>To: Â Â ICICI Bank Customer Care (customer.[protected]@icicibank.com)
>Subject: Â Re: RE: Re: RE: Re: RE: Re: RE: Dispute request on card no-[protected]Â toÂ
>Shubhangi Revankar
>Customer Service Executive
>ICICI Bank Limited
>
>As per your mail, i think that your 3 working days are over .i know you don't have that document becoz i never applied for this card.i already told you you issued this card without my permission and delivered it on wrong hand.this is not my fault but i suffered so many problems becoz of this.plz solve this case as soon as possiable.
>i said to you that you can send any representative to me i will show all the proofs that i never applied for this card and never recived this card.
>do needfull
>
>
>regards
>sachin singh
>[protected]
>
>On Mon, 19 Jan 2009 ICICI Bank Customer Care wrote :
>>Â
>>Dear Mr. Singh,
>>Â
>>We write with reference to the e mail
>>Â received
>>Â with regard to your query for credit card dispute.
>>Â
>>We inform you that the dispute has been released in ICICI Bank's favour.
>>Â
>>Further, we are checking your concern with regard to credit card application. We will revert with the status with in 3 working days.
>>Â
>>Your credit card account 3770
>>xxxx
>>Â
>>xxxx
>>9012Â is
>>permanantly
>>deactivated due to non payment of dues. Your outstanding as on date January 19, 2009 is Rs.
>>95, 557.59.
>>Â
>>Â
>>Â
>>Sincerely,
>>Â
>>Shubhangi Revankar
>>Customer Service Executive
>>ICICI Bank Limited
>>Â
>>*
>>CONFIDENTIALITY INFORMATION AND DISCLAIMER*
>>This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the emails is not intended to prejudice the interest of the customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank
>>Â
>>Â
>>Sincerely,
>>Â
>>Shubhangi Revankar
>>Customer Service Executive
>>ICICI Bank Limited
>>Â
>>*
>>CONFIDENTIALITY INFORMATION AND DISCLAIMER*
>>This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the emails is not intended to prejudice the interest of the customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank
>>Â
>>Â
>>-----Original Message-----
>> From:Â Â sachin singh (
>>[protected]@rediffmail.com
>>)
>>Date:Â Â Wednesday, January 14, 2009Â 10:10 AM
>>To:Â Â ICICI Bank Customer Care (
>>customer.[protected]@icicibank.com
>>)
>>Subject:Â Re: RE: Re: RE: Re: RE: Dispute request on card no-[protected]
>>Â
>>hi,
>>This is very hactic that you are not doing any positive towards this case, i don't know what type of you bank but this is very poor which you did.
>>i only want to know when i give application form to you for this credit card. send me a copy of that application form.
>>i had recieved SMS that you get some payment from my side, i don't know from where you get payment.Â
>>Why you debited all my money from my personal saving ac.[protected]. bcoz of this my all cheuqe and ECS are bounced .
>>this is your problem that you issued credit csrd without my confirmation. i am not going to pay a single rupee untill you dont cleare this mistranjections.
>>i want a executive from your side who can show me details and i will show all prooves that i never applied for this card .and never recived this credit card from your side.
>>do need full
>>regards
>>sachin singh
>>[protected]
>>On Fri, 05 Sep 2008 ICICI Bank Customer Care wrote :
>>>Dear Mr. Singh,
>>>Â
>>>We understand your concern.
>>>Â
>>>As per our records, Service Request SR77685846 for the settlement of the credit card is under process.
>>>Â
>>>However, we request you to wait till September 07, 2008.
>>>Â
>>>Safe Banking Tip:
>>>Never share your internet banking passwords & ATM/Debit card pin with anyone. ICICI Bank will never ask you for your ATM /debit card PIN and net banking passwords.
>>>Â
>>>Sincerely,
>>>Â
>>>Chanda Haripriya
>>>Customer Service Manager
>>>ICICI Bank Limited
>>>Â
>>>CONFIDENTIALITY INFORMATION AND DISCLAIMER:
>>>This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.
>>>Â
>>>Â
>>>Â
>>>-----Original Message-----
>>> From:Â Â sachin singh (
>>>[protected]@rediffmail.com
>>>)
>>>Date:Â Â Tuesday, September 02, 2008Â 09:51 AM
>>>To:Â Â ICICI Bank Customer Care (
>>>customer.[protected]@icicibank.com
>>>)
>>>Subject:Â Re: RE: Re: RE: Re: RE: Dispute request on card no-[protected]
>>>Â
>>>As i intimate you time to time that i have never give any application for your credit card, so you should show me legal document where i have been signed and also document of reciving card.
>>>you can call me any time my no is remain same [protected].
>>>regards
>>>sachin singh
>>>On Mon, 01 Sep 2008 ICICI Bank Customer Care wrote :
>>>>Dear Mr. Singh,
>>>>Â
>>>>We inform you that the dispute is resolved in favour of ICICI Bank ltd.
>>>>Â
>>>>We have an exclusive investigation team to look into dispute-related complaints. As per the opinion of the department concerned this dispute has been resolved in favour of the bank and you are liable to make the payment towards your ICICI Bank Credit Card Account.
>>>>Â
>>>>We regret the inconvenience caused to you.
>>>>Looking forward to your cooperation.
>>>>Â
>>>>Safe Banking Tip:
>>>>Never share your internet banking passwords & ATM/Debit card pin with anyone. ICICI Bank will never ask you for your ATM /debit card PIN and net banking passwords.
>>>>Â
>>>>Sincerely,
>>>>Â
>>>>Narayana
>>>>Customer Service Officer
>>>>ICICI Bank Limited
>>>>Â
>>>>CONFIDENTIALITY INFORMATION AND DISCLAIMER:
>>>>This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.
>>>>Â
>>>>Â
>>>>Â
>>>>Â
>>>>-----Original Message-----
>>>> From:Â Â sachin singh (
>>>>[protected]@rediffmail.com
>>>>)
>>>>Date:Â Â Sunday, August 31, 2008Â 06:30 PM
>>>>To:Â Â ICICI Bank Customer Care (
>>>>customer.[protected]@icicibank.com
>>>>)
>>>>Subject:Â Re: RE: Re: RE: Re: RE: Dispute request on card no-[protected]
>>>>Â
>>>>hi,
>>>>this is only thing i want to know what base you find out the result without communicating me on phone or face to face.
>>>>After telephoneic complain your executive said that there will call from your side within 48 hours but no call till date.
>>>>you issued card without my permission and delivered it wrong hand, and never give any confirmation regarding it while my phone no. is continue from last 4 years, it remain same [protected]. why i should pay these libilities.this is your mistake.
>>>>i am going to consumer court for this mental herisment.
>>>>regards
>>>>sachin singh
>>>>On Sat, 30 Aug 2008 ICICI Bank Customer Care wrote :
>>>>>Dear Mr. Singh,
>>>>>Â
>>>>>For quicker resolution of your query/request, please write to us through the "E-mail Us" option at our
>>>>>website
>>>>>, www.
>>>>>icicibank
>>>>>.
>>>>>com
>>>>>Â
>>>>>Â
>>>>>As per the revert of the Service Request SR73385646, we inform you that the dispute is released in Bank's Favour and you are liable to make the payment towards your ICICI Bank Credit Card Account.
>>>>>Â
>>>>>As per the telephonic conversation with our Customer Service Officer, we have already initiated a request to settle your ICICI Bank Credit Card Account with Service Request SR77685846.
>>>>>Â
>>>>>Your request is under process. You will receive the alerts on your mobile phone number or e-mail ID regarding the status of the Service Request in 6 days.
>>>>>Â
>>>>>We regret the inconvenience caused to you.
>>>>>Looking forward to your cooperation.
>>>>>Â
>>>>>Safe Banking Tip:
>>>>>Never share your internet banking passwords & ATM/Debit card pin with anyone. ICICI Bank will never ask you for your ATM /debit card PIN and net banking passwords.
>>>>>Â
>>>>>Â
>>>>>Sincerely,
>>>>>Â
>>>>>Narayana
>>>>>Customer Service Officer
>>>>>ICICI Bank Limited
>>>>>Â
>>>>>Now get your credit card statements whenever you feel like, simply visit the cards section onÂ
>>>>>www.icicibank.com
>>>>>and click on Personal Banking>Cards>>Credit Card>>View credit card e-statement. This facility will not be available for Add-on Card holders and ICICI Bank Amex Card holders.
>>>>>Â
>>>>>Stay connected for communication by updating your contact details through "Forms Center" atÂ
>>>>>www.icicibank.com
>>>>>Â
>>>>>CONFIDENTIALITY INFORMATION AND DISCLAIMER:
>>>>>This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank
>>>>>.
>>>>>Â
>>>>>Â
>>>>>Â
>>>>>Â
>>>>>-----Original Message-----
>>>>> From:Â Â sachin singh (
>>>>>[protected]@rediffmail.com
>>>>>)
>>>>>Date:Â Â Friday, August 29, 2008Â 11:15 AM
>>>>>To:Â Â ICICI Bank Customer Care (
>>>>>customer.[protected]@icicibank.com
>>>>>)
>>>>>Subject:Â Re: RE: Re: RE: Dispute request on card no-[protected]
>>>>>Â
>>>>>Dear sir/mam,
>>>>>Â After Your prromise towards Credit Card Solution Take 45 days i was waiting for your responce, but no one came to me for any enquiry and i never got any phone call from your side.
>>>>>i got a letter yesterday in which mention that all transaction are held on this card and you are reversing temporary credit.
>>>>>i want to say that if i am never given you any application for this card and i never recieved any card then whher is the mistake of mine.
>>>>>i feel yhis is totaly froudlent activity fromsome one but you are also responcible for it you issued card without my permission or any enquery and also you dilivered card some one else.
>>>>>And i inform to you time to yime that you issued this card behalf of EMI card which is not recived by me and that case already solve in my favor, that case any card issued behalf of previous EMI card auomaticaly illegal and invailid.
>>>>>try to understand complaxity of this case. otherwise i will take of consumer court and sue on your bank related Frastation i have face due to this mistake of your side .
>>>>>your mistakes-
>>>>>1. Emi card delivered to Some name of person and on ID of MR VIshal. why?
>>>>>2. you issued second amex card on behalf on it. why?
>>>>>3.you delivered Amex card again to wrong person.why?
>>>>>4. when Emi card solve in my favor then why not second one?
>>>>>5.You take last 6 month to slove these case. why?
>>>>>6.only one time your executive came to me for EMI card inquiry and he told me that card was delivered on behalfe of ID mr Vishal and nobody came to me after it and never phone came to me from your side.why?
>>>>>7.after i did so many phone call i found that some body used my card and he did balance transfer on it and you did withot giving me any confirmation on my personal phone. why?
>>>>>8. You never give any confirmation which is idealy happen on any change in address.why?
>>>>>9.you debited arround 6000 rs from my personal saving account.why?
>>>>>try to answered my all qustions
>>>>>regards
>>>>>sachin singh
>>>>>On Fri, 18 Jul 2008 ICICI Bank Customer Care wrote :
>>>>>>For quicker resolution of your query/request, please write to us through
>>>>>>"E-mail Us"
>>>>>>facility. This facility is available on the first page of our web site
>>>>>>www.icicibank.com
>>>>>>, under "Reach Us ".
>>>>>>Â
>>>>>>Dear Mr. Singh,
>>>>>>Â
>>>>>>We have initiated, dispute request with the service reference number:Â SR73385646, with the details provided.
>>>>>>Â
>>>>>>For your safety
>>>>>>DO
>>>>>>NOT
>>>>>>:
>>>>>>Never give away your card details or account details in response to mails that offer free gifts or lottery winnings.
>>>>>>Â
>>>>>>K. Venu
>>>>>>Customer Service Manager
>>>>>>ICICI Bank Limited
>>>>>>Â
>>>>>>CONFIDENTIALITY INFORMATION AND DISCLAIMER
>>>>>>This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the emails is not intended to prejudice the interest of the customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank
>>>>>>Â
>>>>>>Â
>>>>>>-----Original Message-----
>>>>>> From:Â Â sachin singh (
>>>>>>[protected]@rediffmail.com
>>>>>>)
>>>>>>Date:Â Â Thursday, July 17, 2008Â 02:50 PM
>>>>>>To:Â Â ICICI Bank Customer Care (
>>>>>>customer.[protected]@icicibank.com
>>>>>>)
>>>>>>Subject:Â Re: RE: Re: RE: Dispute request on card no-[protected]
>>>>>>Â
>>>>>>sir/mam,
>>>>>>if i never recived any card how i can did transaction on it pls dispute all transaction whichever shows on this card. you gave me date of 11 jul but no process was done by you. i always available on my phone try between 10am -5 pm.
>>>>>>pls credit my amount which is youi debited from my saving account-
>>>>>>[protected]. i am facing difficulties by this my ECS going bounced.
>>>>>>i am giving you my office address you can access me direct in my office.
>>>>>>indiabulls
>>>>>>m-61/62, middle circle,
>>>>>>c.p., new delhi-110001
>>>>>>officwe no.[protected], my ext-168
>>>>>>regards
>>>>>>sachin singh
>>>>>>[protected]
>>>>>>On Sat, 12 Jul 2008 ICICI Bank Customer Care wrote :
>>>>>>>For quicker resolution of your query/request, please write to us through
>>>>>>>the
>>>>>>>"E-mail Us"
>>>>>>>option. This option is available on the first page at our web site
>>>>>>>www.icicibank.com
>>>>>>>, under "Reach Us ".
>>>>>>>Â
>>>>>>>Dear Mr.Singh,
>>>>>>>Â
>>>>>>>We regret the inconvenience caused due to our credit card services.
>>>>>>>Â
>>>>>>>We inform that there is another transaction of Rs.379.00 done through credit card 3770 XXXX XXX 9012 towards "R MEATTLE & SONS NEW DELH, NEW DELHI" on October 26, 2007 other than balance transfer of Rs.68418.00 for which cash payment of Rs.400 also received on December 12, 2008.
>>>>>>>Â
>>>>>>>The previous request was not processed as you are disputing only the BT of Rs.68418.00 stating never received the card and other transaction also happened on the card.
>>>>>>>Â
>>>>>>>We request you to confirm whether the transaction for Rs.379.00 done by you or not and you dispute the same kindly send the scan copy of dispute letter with the transaction of Rs.379.00 along with BT of Rs.68418.00 and confirm your current address and contact details to initiate request regarding the same.
>>>>>>>Â
>>>>>>>We wanted to speak with you on your mobile [protected] at 6.30pm to resolve your query, however you are not contactable.
>>>>>>>Â
>>>>>>>Once the dispute request initiated we will forward request for removal of lien on your savings account.
>>>>>>>Â
>>>>>>>Looking forward to your co-operation in helping us serve you better.
>>>>>>>Â
>>>>>>>For your safety DO NOT:
>>>>>>>Never give away your cardÂ
>>>>>>>details
>>>>>>>or account detailsÂ
>>>>>>>in response to
>>>>>>>mailsÂ
>>>>>>>that offer
>>>>>>>Â free gift
>>>>>>>s
>>>>>>>or
>>>>>>>lottery
>>>>>>>winnings
>>>>>>>.
>>>>>>>Â
>>>>>>>Sincerely,
>>>>>>>Â
>>>>>>>Naveen Kumar
>>>>>>>Customer Service Manager
>>>>>>>ICICI Bank Limited
>>>>>>>Â
>>>>>>>Now get your credit card statements whenever you feel like, simply visit the cards section on
>>>>>>>www.icicibank.com
>>>>>>>and click on Personal Banking >Cards> View credit card e-statement. This facility will not be available for Add-on Card holders and ICICI Bank Amex Card holders.Â
>>>>>>>Â
>>>>>>>If your contact details have changed, important letters, e-mails and other communication may never reach you. The easiest way to remain connected is by updating your contact details in our records. To do this, please download the Address Change form from our website
>>>>>>>http://www.icicibank.com/pfsuser/webnews/products11....⇄
>>>>>>>, fill it and drop it at any ICICI Bank/ATM drop box.
>>>>>>>Â
>>>>>>>CONFIDENTIALITY INFORMATION AND DISCLAIMER:
>>>>>>>This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.
>>>>>>>Â
>>>>>>>Â
>>>>>>>Â
>>>>>>>-----Original Message-----
>>>>>>> From:Â Â sachin singh (
>>>>>>>[protected]@rediffmail.com
>>>>>>>)
>>>>>>>Date:Â Â Wednesday, July 09, 2008Â 10:36 AM
>>>>>>>To:Â Â ICICI Bank Customer Care (
>>>>>>>customer.[protected]@icicibank.com
>>>>>>>)
>>>>>>>Subject:Â Re: RE: Dispute request on card no-[protected]
>>>>>>>Â
>>>>>>>to icici customer care,
>>>>>>>I want to attention your towards this case SR68764941.after all complain you detact 6000 rs from my account[protected].If processing is going on how have you to able to detact my personal money from my account. I also not seen any process towards this case .plz start your procesing soon and solve it as soon as possible. also credit my 6000 rs in my account which you debited.
>>>>>>>thanks and regards
>>>>>>>sachin singh
>>>>>>>[protected]
>>>>>>>On Fri, 06 Jun 2008 ICICI Bank Customer Care wrote :
>>>>>>>>Dear Mr. Singh,
>>>>>>>>
>>>>>>>>Â
>>>>>>>>We understand your concern.
>>>>>>>>Â
>>>>>>>>We have initiated Service Reference SR68764941 regarding dispute on never received credit card.
>>>>>>>>Â
>>>>>>>>The request will be processed by July 11, Â 2008.
>>>>>>>>Looking forward to your co-operation.
>>>>>>>>For further clarification, please contact us through the "
>>>>>>>>E-mail Us
>>>>>>>>" option at our
>>>>>>>>website
>>>>>>>>,
>>>>>>>>www.icicibank.com
>>>>>>>>.
>>>>>>>>Â
>>>>>>>>For your safety DO NOT:
>>>>>>>>1. Keep your
>>>>>>>>cheque
>>>>>>>>books and cards together
>>>>>>>>2. Keep the blank
>>>>>>>>cheque
>>>>>>>>leaves signed
>>>>>>>>3. Allow anyone else to use your card, PIN, password or any other security information
>>>>>>>>4. Write down or record your PIN, password or any other security information
>>>>>>>>5. Give your account details, password or any other security information to anyone.
>>>>>>>>Â
>>>>>>>>Sincerely,
>>>>>>>>Â
>>>>>>>>L Kavitha
>>>>>>>>Customer Service Officer
>>>>>>>>ICICI Bank Limited
>>>>>>>>Â
>>>>>>>>Credit Cards Fees structure is changed
>>>>>>>>w
>>>>>>>>.e.
>>>>>>>>f
>>>>>>>>. 1st June, 08. For details visit
>>>>>>>>www.icicibank.com
>>>>>>>>>Personal Banking >Cards> Credit Cards > Most Important Terms and Conditions.
>>>>>>>>Â
>>>>>>>>Now get your credit card statements whenever you feel like, simply visit the cards section on
>>>>>>>>www.icicibank.com
>>>>>>>>and click on Personal Banking >Cards> View credit card e-statement.This facility will not be available for Add-on Card holders and ICICI Bank Amex Card holders.Â
>>>>>>>>Â
>>>>>>>>If your contact details have changed, important letters, e-mails and other communication may never reach you. The easiest way to remain connected is by updating your contact details in our records. To do this, please download the Address Change form from our website
>>>>>>>>http://www.icicibank.com/pfsuser/webnews/product...⇄
>>>>>>>>fill it and drop it at any ICICI Bank/ATM drop box.
>>>>>>>>Â
>>>>>>>>CONFIDENTIALITY INFORMATION AND DISCLAIMER
>>>>>>>>Â
>>>>>>>>"This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.
>>>>>>>>Â
>>>>>>>>You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.
>>>>>>>>Â
>>>>>>>>The notice appended to the emails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank."
>>>>>>>>Â
>>>>>>>>Â
>>>>>>>>-----Original Message-----
>>>>>>>> From:Â Â sachin singh (
>>>>>>>>[protected]@rediffmail.com
>>>>>>>>)
>>>>>>>>Date:Â Â Thursday, June 05, 2008Â 07:43 PM
>>>>>>>>To:Â Â ICICI Bank Customer Care (
>>>>>>>>customer.[protected]@icicibank.com
>>>>>>>>)
>>>>>>>>Subject:Â Re: RE: Dispute request on card no-[protected]
>>>>>>>>Â
>>>>>>>>Dear Venkateshwarlu
>>>>>>>>Customer Service Officer
>>>>>>>>ICICI Bank Limited
>>>>>>>>i am again sending dully signed attachment with this mail which have al details which you ask for:
>>>>>>>>Complete 16 digit Credit Card Number:[protected]
>>>>>>>>Complete Name:Â SACHIN SINGH
>>>>>>>>Merchant Name: DON'T KNOW
>>>>>>>>Transaction Date:[protected]
>>>>>>>>Transaction Amount:Â RS. 68418/-
>>>>>>>>Details of the dispute:BALANCE TRANSFER BT[protected]
>>>>>>>>Type of Dispute :NEVER RECIVED ANY CREDIT CARD
>>>>>>>>THANKS & REGARDS
>>>>>>>>SACHIN SINGH
>>>>>>>>On Mon, 26 May 2008 ICICI Bank Customer Care wrote :
>>>>>>>>>Dear Mr. Singh,
>>>>>>>>>Â
>>>>>>>>>We request you provide the below details to raise a complaint.
>>>>>>>>>Â
>>>>>>>>>Did you apply for card? (Yes/No):
>>>>>>>>>If yes, details?:
>>>>>>>>>How and when did you know about transaction on card:
>>>>>>>>>No of Transactions:
>>>>>>>>>Mailing address:
>>>>>>>>>Looking forward to your co-operation.
>>>>>>>>>Â
>>>>>>>>>For quicker resolution of your query,  please write to us through the "Email us" option atÂ
>>>>>>>>>www.icicibank.com
>>>>>>>>>Â
>>>>>>>>>Sincerely,
>>>>>>>>>Â
>>>>>>>>>Venkateshwarlu
>>>>>>>>>Customer Service Officer
>>>>>>>>>ICICI Bank Limited
>>>>>>>>>Â
>>>>>>>>>If you have changed your mailing address or your telephone number(s), please obtain the Address Change Request Form from our web site
>>>>>>>>>http://www.icicibank.com/pfsuser/channels/an...⇄
>>>>>>>>>or from any ICICI Bank branch or ATM.
>>>>>>>>>Instantly generate your credit card PIN and get your Internet Banking user ID on the phone by calling our 24-hour Customer Care. To know more about our online services, please visit
>>>>>>>>>www.icicibank.com
>>>>>>>>>CONFIDENTIALITY INFORMATION AND DISCLAIMER
>>>>>>>>>This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.
>>>>>>>>>You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.
>>>>>>>>>The notice appended to the emails is notÂ
>>>>>>>>>intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.
>>>>>>>>>Â
>>>>>>>>>Â
>>>>>>>>>Â
>>>>>>>>>-----Original Message-----
>>>>>>>>> From:Â Â sachin singh (
>>>>>>>>>[protected]@rediffmail.com
>>>>>>>>>)
>>>>>>>>>Date:Â Â Monday, May 26, 2008Â 12:24 PM
>>>>>>>>>To:Â Â
>>>>>>>>>customer.[protected]@icicibank.com
>>>>>>>>>(
>>>>>>>>>customer.[protected]@icicibank.com
>>>>>>>>>)
>>>>>>>>>Subject:Â Dispute request on card no-[protected]
>>>>>>>>>Â
>>>>>>>>>Â
>>>>>>>>>To
>>>>>>>>>icici bank, cret card department
>>>>>>>>>sub:-Dispute request on card no-[protected]
>>>>>>>>>sir/mam,
>>>>>>>>>i am sachin singh. i never applied for icici credit card.this amex card issued on behalf on EMI card which is not recived by me.this EMI card complained no. SR58993320, which is already resolve in my favour.
>>>>>>>>>you issued this amex card on behalf of previous one which is also not recived by me, so how can i did trasaction on it.
>>>>>>>>>i have complained for this so many times in your customer care but nobody give saficient answre of this.
>>>>>>>>>i am sending dully signed attachment with this mail which have al details which you ask for:
>>>>>>>>>Complete 16 digit Credit Card Number:[protected]
>>>>>>>>>Complete Name:Â SACHIN SINGH
>>>>>>>>>Merchant Name: DON'T KNOW
>>>>>>>>>Transaction Date:[protected]
>>>>>>>>>Transaction Amount:Â RS. 68418/-
>>>>>>>>>Details of the dispute:BALANCE TRANSFER BT[protected]
>>>>>>>>>Type of Dispute :NEVER RECIVED ANY CREDIT CARD
>>>>>>>>>THANKS & REGARDS
>>>>>>>>>SACHIN SINGH
>>>>>>>>>Â
>>>>>>>>><>
>>>>>>>>Â
>>>>>>>><>
>

Hi,

I had recieved a call from ICICI Credit Card Call center, who said that I have been offered by a Platinum Card of ICICI Bank. For this he said that I will have to pay 2000 annual charges which will be paid back as a reward points of 2000 which I can redeem later while shopping. In the first bill itself I recieved the annual charges bill which I have already paid. After that in the Next bill i didnt got the redeem points for which I asked the Credit Card department. They said that there is no such scheme in the Platinum Card. After that bank has reverted back the money.

Well I need that a strict action should to taken against such employess who make a false commiting to the customers. My Credit Card Number is [protected]

Dear Sir,

The below mentioned mail has sent by me yesterday.Pls look into the matter and take necessary action.

This is for your information that I have been a customer of your Credit Card vide no. [protected] for last few years. I regret to inform you the kind of service you are providing for the last few months are very poor and unprofessional. Hence, I have decided to surrender my credit card and for that I have several times called your customer care dept but unfortunately nothing turned up. I insisted for settlement of my dues but their attitude was very much reluctant and they kept harping on the string asking me to pay the minimum amount. I followed their instruction for a few month. Being a good customer I expected that very soon your representative would get in touch me for settlement but it was all in vein. I have already reached my height of patience and can NOT bear anymore. The executive of collection department( Mr. Ganesh) is sitting there was very much arogant and misbehaved. Suddenly on 27th he caled up at my mobile no. and used abusive language and told me he will come to our place and will shout in the locality if I don’t provide him the money.If this matter will happen again than I wiil be having no oher option for bringing dat employee into the court and also I will lodge a F.I.R against that illmanered person. So, you are requested to act upon this matter within 48 hours of receipt of this mail otherwise I'll be left with no other option but to surrender my card without bearing any financial burden in the future against my credit card.

Please treat this matter as the MOST URGENT.

Best Regards,
SANDIP
[protected]

Communicating with ICICI customer care is very similar to banging our head on a wall.

I have a very simple requirement ie I want my Demat account transaction statements for a specified period. But ICICI Customer Service, MIDC bank branch personnels as well as phone banking agents have made my life a total nightmare. They do not provide correct information, make false claims of trying to get in touch with me, commit to false timelines for resolution and only add more and more excuses. I have been trying to get this issue resolved by all possible means, having used their IVR, speaking to the phone banking officers, going in person to ICICI MIDC Branch only to be misled further that I would be assisted at the ICCI Demat Branch near Shopper's Andheri West. I was provided wrong timing of operational hours inspite of repeated confirmations thereby wasting my time, effort and money.

The phone banking officers do not know how to communicate in English or any vernacular language either, they cannot escalate calls to seniors and for even giving straigtforward information they put me on hold a zillion times and then said it would take 2 days to resolve the problem. It is my acoount, I pay for holding this account and am absolutely free to decide whether I want to transact or not. I work myself for a finance company and am required to submit the transaction statements as a part of compliance requirements. I tried explaining this to the ICICI officias but my pleadings have fallen on deaf ears and I must add thick headed as well. Their email responses from the ICICI Direct Helpdesk id are drafted in terrible language and make reading difficult. Though I clearly explained that I am aware of no transactions all I am looking for is a statement reflecting nil transactions, yet they send idiotic responses like they are unable to find transactions and give me baby steps (which are obviously copy pasted) for internet banking. Hello ICICI I am not as stupid as you are, so stop this tom foolery.
Previously also, I wasted more than an hour but failed to get a simple DD made at ICICI MIDC Branch and when I tried to ask the where and how of the procedures and why coudln't they accept cash, I was given the blunt answer 'we work like this only. you give money in account then take money to make DD'...seriously these people need to learn some basic communication skill as well, not to mention getting trained on their own products and services.
Banking with ICICI has become a perpetual pain and I would advise any sane minded person to never trust in ICICI and not ever invest with them because they don't even know what they are talking about, forget being of any help to another person.

I would want to clearly mention here the names of some of the officials I interacted with:
Rajesh S. Pednekar -Emails IDIR-Mum, Customer Service Officer
Kirti Sapkal-Emails IDIR-Mum, Customer Service Officer
ICICI Executive(the lady (ougth I to call her one?)with whom I interacted at the 'May I Help You Desk' ICICI MIDC Branch on Sat, 28 Feb, 2009, 2 pm)

I do not expect or even hope that my complain will be of any help or an eye opener for ICICI, in fact I doubt they would be able to comprehend my simple requirement even if they ever read this complaint, but I thought a word of caution may only help another fellow being from falling prey to ICICI and its false committments.

Monica Handa
handa.[protected]@gmail.com

Dear Sir,



I have big problem in the ICICI Credit card no body is helping me out



My problem is mentioned below



I am using the credit card No. [protected] from March 2003 till date


I use to get the credit card statement bill on time and it was due on 1st or 2nd or the month



Now from past three months they have changed the stament billing period and and the due date for payment to 26th of every month and they are charge



Big amount of late fees and they are not ready to change the billing period or reverse the late fee charges



Please help me out to change the billing period and to reverse the late fee charges of Rs.674.18 for the month of Jan 2009





The Retention manager did not co-operate and the customer care manager did not co-operate for helping me in this regard



I have not defaulted the payment from 2003 till today I request to change the billing period and it should due on 2nd of every month which will be easy to me to pay



immediately



Regards





Sheshadri

Mobile No.[protected]

My loan account no. LAPTA[protected] on name of Megh raj bansal, address: #424 b-6, Anaj mandi Near durga dal hospital PATRAN Distt. (PATIALA) pin code: 147105, loan amount 2, 90, 000 started from 1 feb, 2006 on SANTRO CAR, EMI Rs.8760, advance emi 1.

I have paid the all EMI's without any delay but i have not recieved the N.O.C.

Harassment by ICICI Bank Credit Card Division


Dear Sir/Madam

Thanks a lot for your interest in reading my complaint.

This is to bring to your kind notice that I have paid the said amount (Rs. 12000/-) against full and final settlement letter to them 4 month ago successfully but they have been failure to reset or close my account for credit card as they are generating new statement every month so my bill statement get added amount of Rs.2-3 thousand.

I have consulted the customer care 3 times in this regard but every time they give the request no. assuring me that my problem will be resolved within a week but no any steps are being taken.

Due to this, I am getting lots of calls from recovery agents who do not give their identity except saying this “He is calling on behalf of ICICI Bank and you have over due amount of 16 thousand like this”. They start irritating by arguing and so on…

In this regard your prestigious advice for what should I do is always welcome.

Please note that I have the proof of following documents:

1. Letter for full and final settlement,
2. Receipt of cash payment (Rs. 6000/-) &
3. Receipt of cheque clearance for amount (Rs. 6000/-) from your side.

With kind regards,

R Kumar
Card No. – [protected], Exp dt. – 02/11

Dear sir,
i had ICICI bank credit card.the card account had been settled by the credit manager at visakhapatnam(AP)& full and final settlement letter has been issued.but every month some amount is been regularly deducting by credit card authorities.after launching many comlaints the bank authorities are asked me to send a scanned copy of the settlement letter.after review of my settlement letter they directed me to meet the person who settled my card.when i meet the concern person he is not at all responding regarding this issue.the card has settle in june 2007.
so please give some solution regarding my problem.

Dear Sir,
Once a day I went to drop a cheque in drop box in icici bank drop box in icici bank garh road branch, meerut U.P. unfortunately I missed to right the name and account no at my blank cheque, I fill the paying slip with full details and fixed the cheque behind the paying slip and put into drop box after three four days I seen no payment are transfer in my account as I enquiry from the branch that chequ has been credit in to other customer account many times I complaint to branch manager and requested to refund my payment of Rs. 25000/- he told me I can not help u. Sir the branch manager and the employee who received the cheque from the drop box both are the thief they froud with me. I am very said about this matter. Sir I requested to you kindly help me about this matter I already given the complaind in local police station agains branch manager to file the case.

Deear Bank,

You people extremely disappointed me and I am very irrate for the same. You sealed my account first which caused me a very big problem and then you debited Rs. 15162/- from my account which again disappointed me. I have lost my temper now..

Get ready to face the MEDIA. You have to pay for my harassment too.

Mandeep Singh Chahal


[protected][protected][protected][protected]
Date: Thu, 12 Feb 2009 08:45:53 +0530
From: customer.[protected]@icicibank.com
Subject: RE:'ICICICARE=[protected]' Complaint of [protected] (Mandeep S Chahal)
To: gourav.[protected]@HOTMAIL.COM





Dear Mr. Chahal,

For quicker resolution of your query/request, please write to us through the "E-mail Us" option at our website, www.icicibank.com

We have noted your concerns mentioned in the e-mail.

The payment on your EMI credit card 4477 XXXX XXXX 4007 is fixed at Rs.1000.00 per month.

Due to non-payment of the amount outstanding your credit card account 4477 XXXX XXXX 4007 and 5176 XXXX XXXX 6000 is de-activated and a lien is marked on the Savings Bank account.

In addition to the general right to setoff or other right conferred by the law or under any other argument, ICICI Bank may, without notice, combined or consolidate the outstanding balance on the card account with any other account(s) which the card member maintains with ICICI Bank and its group companies, and setoff or transfer money standing.

The amount outstanding on the credit card account 4477 XXXX XXXX 4007 as on February 11, 2009 is Rs.10, 968.55.

The amount outstanding on the credit card account 5176 XXXX XXXX 6000 as on February 11, 2009 is Rs.15, 162.89.

If the complete payment is received towards the credit card, the lien will be removed from the Savings Bank account.

Sincerely,

MALDAR IQBAL
Customer Service Officer
ICICI Bank Limited

Season's Greetings! Hope the New Year brings you and your family joy & prosperity and make our relationship stronger than ever

ICICI Bank now offers 8.75% p.a. on fixed deposits for 390 days and 590 days, 9.00% p.a. for 890 days. Please contact any ICICI Bank branch.

Now get your credit card statements whenever you feel like, simply visit the cards section on www.icicibank.com and click on Personal Banking>Cards>>Credit Card>>View credit card e-statement. This facility will not be available for Add-on Card holders and ICICI Bank Amex Card holders.

Stay connected for communication by updating your contact details through "Forms Center" at www.icicibank.com

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.


-----Original Message-----
From: Gourav Goel (gourav.[protected]@hotmail.com)
Date: Wednesday, February 11, 2009 12:32 PM
To: customer.[protected]@icicibank.com (customer.[protected]@icicibank.com)
Subject: Complaint of [protected] (Mandeep S Chahal)

Dear Concern,

Due to your data entry fault I had to face lots of problem regaring Bill Statements and Extra charges, which was really disappointing for me. I have purchased an item of 9500/- approx. long time ago. And i have already deposited more that 11000/- against it without getting any details and any statements.

In jan 2009 I got a message for depositing 15000+ for the same. I am realy fed up with this problem which I am not responsible for... Its really an hrassment for me. MOREOVER MY ICICI BANK ACCOUNT HAS BEEN BLOCKED for this payment. You are not authorised to charge customer like this. My whole banking transactions are blocked. I am not able to use my own money due to your Stupid and Illogical mistakes...

I showed patience for so ling but you people can never understand untill or unless I escalate thiss metter to TV & Paper media. SOLVE THIS PROBLEM IN 48 Hrs. ELSE I HAVE TAKE ANOTHER STEP WHICH IS MENTIONED.

Warning..!!
Few receipients for my Next mail:
[protected]@moneycontrol.com
[protected]@network18online .com

Credit Card No. : [protected]
Name: Mandeep Sing Chahal
DOB: 2-Jan-1983
Contact No. [protected]

Contents of letter written to ICICI Bank Limited on 28.02.2009:- I, P.Subbarao, ICICI Credit Card holder of No. [protected] is here with brought to your notice the following issues for consideration:

1. Requested for change of address on transfer from Visakhapatnam to Gooty (Pin No.515402) was not considered due to the place is a non serviceable area for you.
Even though a Central Government of India U/T establishment is situated in that area and other card holders are giving services (HDFC cover Xerox copy enclosed).
2. Credit card Statements are not received directly and fully, those were received are re-directed letters only.
3. Now it is due for receiving a renewed New Credit Card, if not send to my change of address, if it is misplaced, the total responsibility is yours only.
4. Further the late payment due to non-receipt / late-receipt of statements by post, I am not liable for late FEE payment.
5. Registration for E-statements

Hence it is requested for necessary action at your end as early as possible, the problem is being informed to you well in advance.

PLEASE SEND ME THE DETAILS OF MY ACCOUNT & MATURITY OF MY ACCOUNT WITH AMOUNT...

[protected]@icicibank.com

I TOOK A PERSONAL LOAN FROM ICICI BANK, TO BE VERY HONEST SINCE FEW MONTHS I MISSED OUT SOME OF THE EMI'S BECAUSE OF LOOSING OF MY JOB.BUT FOR THIS REASON I AM HORRIBLY HARASSED BY ICICI BANK COLLECTION STAFF WITH A VERBAL ABUSE&THREATENING TO SEND THE GOONS AT MY RESIDENCE ADDRESS.CAN ANY BODY HELP ME&SAVE ME FROM ICICI BANK COLLECTION CALLS?MY LOAN ACCOUNT NUMBER IS( LPMUM [protected]
S.P.JOSHI

I have an credit card of icici which i have not used but i have a good amount due on me.
the reason is that i had mentioned a post paid no of some one for the other reference no in form. the smart icici added the bills of that no. I was not informed about it. till i come to know they made it a good payable amount.

Now that account is not working, i have closed the card & trying to settle the dues in minimum. but from last two months the are calling for the monthly payment not for the settlement.

It was also discussed by mail to icici complaints department. It is the matter which is ununderstandable. the all details are given here. by mails posted by icici. now the least settlement amount is Rs. 7000/- from the Rs.4300/- in last two months.
One day i got a call by the icici deptt. the said me to pay minimum Rs. 630/- to make your account running first after that you will reieve a letter & then you need to pay the rest amount from 4300/-.
i agreed & i payed Rs 650/- (i have still updation massage) bt recieved calls daily except any letter.

after tha talking to customer care again the told me to pay Rs 330/- to make account again in running which was running already, to settle account in 4500/-.
again i paid & the same happened with me.

After requesting a lot to all the ways abd been harashe with the daily three time calls by icici, i am looking for justice by the consumer court.

please take a look to reference mails by icici :-

1) Dear Mr. Vohra,
We observe from our records that we have offered a settlement of Rs. 4, 500.00 to be paid in one instalment, however you did not agree for the same. We are sorry to inform that as on date we have not received any payment of Rs. 650.00 as informed by you. We request you to confirm if you wish to settle your credit card account for Rs. 4, 500.00 to be paid in one instalment. Looking forward for your co-operation.

Abhilash Reddy
ChadaCustomer Service
OfficerICICI Bank Limited

2) Dear Mr.Vohra,
This is with reference to your e-mail to Mr. Anirudh Kamani with regard to your query on the settlement of the card account. We would like to inform you that as per our records it was confirmed that you have being offered a settlement of Rs 4300.00 to be paid in one single instalment but the same was not accepted by you. However we regret to inform you that we would not be able to offer you the settlement for any amount less than Rs 4300.00 hence would request you to confirm the same. Looking forward to your cooperation towards a better service.
Sincerely,

Probal Sengupta
Customer Service Executive
ICICI Bank Limited.


3) Dear Mr.Vohra,
This is with reference to your e-mail dated February 17, 2009. We inform you that your complaint regarding the settlement of the card account has been looked into and we have also escalated the issue to process your request on priority. We will revert to you within next 4 days to confirm the status. Looking forward for your co-operation to help us serve you better.
Sincerely,

Sanjay Bhave
Customer Service Executive
ICICI Bank Limited.

This reply is still pending the 4 days are passed bt the status is not in figures.

Please do the needful
Thanking you
Varun

Dear Sir,
I had posted a very important document my bank cheqe book send by IMS Speed Post on 25th Feb'09 Mumbai from Ghaziabad. Unfortunately it has not reched the destined location and to add to my woes it seems to be non tracable even my the India Speed Post Mangers both in Mumbai and Ghaziabad. My Tracking number is ED91216303IN .
Really don't know waht to do next.
Please help if possible.
Thanks and regards.
Munesh Kumar
514/1, sanjay colony, Arthala
P.O-Mohan Nagar
Dist.-Ghaziabad (UP)
Pin-201007

Hi All

Hello All,

My name is Jitendra shakya . ICICI bank has cheated me and take out my money of around Rs. 27500 without any information. Since 5 years back ICICI has issues a credit card to me since then till date even 1 time also I didnt used that card once and I didn't apply and received . Now since an 15 days back they have first blocked amount from my saving account and deducted .When I eqnuired them they said that they alloted a second card to me which I never ever applied. Immediately I have called them more than 50 times to their call center and every timg they use the disconnect after saying its dispute transaction, WHen I called to customer they forward my call to other concrn officer that officer forward to other concrn office I talked to 5/6 concern office and spent around 1 hour at telephone . I have visited to their center also but ICICI people didnt ever gave any good reponsive reply.

ICICI people has never even lookinto that mistake which they have done. Now the ICICI peole have blocked the Amout of 35000 including ineterest from my saving Account without giving me any sort of Notice or calling me also. Now yesterday they have even withdrawn that amount also without informing me. I have always maintained good balance in my account, if I want to cheat why I will mailtain balance. Guys plz all help me out in the fight againts I am doing of ICICI. I need all your co-operation and help. I am filing a case against to them

Jitendra Kumar SHakya
Mob [protected]
Email :[protected]@rediff.com

Dear Sir,
I would like to inform you that I am Saving account holder of ICICI bank.Without my knowledge Rs.14485.46 transfered from my account to Lean Account. Many time I called to ICICI customer care dept. but no body was going to book my complaint. After that On 16th of Feb-09 I went to ICICI Bank, SD tower Rohini-sec-8, Delhi. I spend one day but Result was "Zero" After that I made a complaint (Letter attached) to Ms Harsil Mehta and Harsil Mehta told me "I am not able to short out your problem. this is related to ICICI lombard. Then on 21st of Feb.09 I went to ICICI lombard, Birla Tower, Connaught Place, New Delhi. When I reached their.Sr. Officers (ICICI lombard) not interested to meet me. Then again result was "Zero" . Any How I received Reference No. 97601723
Sir ! I have not received any credit card ([protected])or Health policy(4034/FPS/01758286/00/000) of ICICI lombard. I have another credit card ([protected] & [protected]) of ICICI Bank which is maintaining properly.

Today I received a mail. Attached below.

--- On Thu, 2/26/09, Head Service Quality <[protected]@icicibank.com> wrote:
> From: Head Service Quality <[protected]@icicibank.com>
> Subject: RE:'ICICICARE=[protected]' ICICI BANK CREDIT CARD.
> To: "[protected]@yahoo.com" <[protected]@yahoo.com>
> Date: Thursday, February 26, 2009, 12:05 AM
> Dear Mr. Singh,
>
We refer to our earlier e-mail of February 20, 2009
> regarding your ICICI Bank Credit Card.
>
> We have reversed the financial charges levied on your
> credit card number 4076 xxxx xxxx 9009.
>
> 25/02/2009 INTEREST CHARGE REVERSAL 1482.65CR
>
> 25/02/2009 LATE PAYMENT CHARGE REVERSAL 3300.00CR
> 25/02/2009 OVERLIMIT CHARGE REVERSAL 2000.00CR
> 25/02/2009 Service tax reversal 183.26CR
> 25/02/2009 Service tax reversal 407.88CR
> 25/02/2009 Service tax reversal 247.20CR
>
> The credit of reversals will reflect in your subsequent
> statement.
>
> We will write to you with the status of policy amount refund by March 4, 2009.
>
> Sincerely,
>
> Anuradha
> Office of Head Service Quality
>
> CONFIDENTIALITY INFORMATION AND DISCLAIMER

> "This e-mail message may contain confidential,
> proprietary or legally privileged information. It should not
> be accessed by anyone who is not the original intended
> recipient. If you have erroneously received this message,
> please delete it immediately and notify the sender.You will
> appreciate that e-mail transmission cannot be guaranteed to
> be secure or error-free as its contents are susceptible to
> loss, damage, interception, destruction, etc. Before opening
> any attachments please check them for viruses and
> defects.The notice appended to the e-mails is not intended
> to prejudice the interests of our customers in any manner
> or to evade responsibility for any act of done with the
> endorsement of ICICI Bank."

============================================================================


Date-18th Feb, 2008
Ms. Harshil Mehta (Chief Quality Officer)
Sub :- Rs.14481.46 transfer from my saving a/c to Lean A/c
Hi Mem,
My name is Ranjeet Kumar Singh. My Salary SA A/c No.[protected] in ICICI Bank (Gurgaon) Haryana.
R/o – 10/9, Shiv puri, Behind Harish Bakery, Gurgaon, Haryana-122001. I have one Credit Card No. [protected] and one addon credit card no. [protected] by name of my wife Savita Singh.
On Saturday dt.14.02.2009 I went to ATM to withdraw money. I shocked when I saw ATM mini statement. Approx Rs. 14500/- transferred. Immediately I talked to Customer Care dept. (No.[protected].) One lady taken total information related this problem then she gave me some information which is as follows.
She told me “You already taken one Health policy from ICICI Prudential in Feb-2007 against this Credit Card No. [protected].”
Then I told her “I never received any health policy in Feb-2008, and I don’t have any credit card which no is [protected].” Then again CCE (Customer Care Executive) told me, you have to call ICICI Lombard and that people can help you out. Or you can talk to Jitender Chabra, who is manager in collection dept. add is ICICI bank, SD Tower, Plot no.7, Sec-8, Rohini, Delhi, contact No.[protected]
Again I talk to ICICI Lombard Customer Care dept. One gentle man asked too many question related with this problem and said this policy is already canceled . policy no. is 4034/SPS/01758286/00/000. Then I asked him “why you hold that much amount in Lean a/c. CCE told me “No Sir, I am not authorized to hold the money. You have to talk to ICICI Bank People. Than again I contacted to ICICI Cust Care dept.
Then one another CCE asked that much information and told me “immediately talk to Jitender Chabra. Because he hold your money in Lean A/c.
Monday earlier went to Delhi SD Tower, Rohini from Grugaon (HR) 55 km distance. When I asked their about Jitender Chabra . Then security people told me “jitender chabra is not their after that I talk to many people in collection dept. One Gentleman gave me some information that this case is related with Bangalore. And Amit Chaurasia held the money in Lean A/c. Contact No.[protected].
Many time I tried to contact Amit Chaurasia but every time different Executive received the call and after some times they cut the phone in holding situation. At Last I spent six hours and return back without solution.
Mem ! I am not holding any ICICI prudential policy and any card no. [protected]. I never received any paper related this No. then why should I pay?
Anohter thing is how can any person transfer my money from my account to another account without my information? It means Money is not safe in ICICI Bank?
Why ICICI people harassing the account holder mentally and physically? Am I made mistake to open saving account in ICICI Bank?
Mem ! I want my money back and justification. If you are not able to give me positive result then I will escalate all information to RBI / Media and consumer court.

Regards,
Ranjeet kumar Singh
Cell-[protected]

I have paid my total and other charges amounting to 15, 306 on 20-02-09 as per statement of 15-02-09 and my payment was received by the company on 24-02-09 but till to day I am not able to know my available Credit and also my card is declining to transact . The company should inform me the reason for non transaction and the amount available in my card .

I am Muthukumaran from coimbatore. One year back your bank people call me and told that a ICICI credit card has been sanctioned for me and it has been sent to me. On this time, i was in my nativeplace for my medical treatment. After two days, your LOMBORD people call me and told that the plan of ICICI LOMBORD with reference of that new credit card. I told them that i have no interest and also told i have not received the card. They told that “if we tell this plan through phone is not effective. So we sent the plan details, then you decide. If you not interested in this, should not pay money. We give the new credit card number and credit card details”. They have spoken in tamil then they give the line to a recorded call in english. I have very low english knowledge. They already told that “the recorded call be in 3minutes only. So you tell “yes” only to them and don't ask doubts. You act them now the card was received by you”. So i told them “YES” without understanding and gave the card details by using the details given from your bank people. After two months i came back to coimbatore. You sent the statement to me with ICICI LOMBARD policy. But i didn't receive the card. How can it possible? Your bank people cheated me by using my poor english knowledge. Then i had gone another company and also change my address. Last one year i was in north india for my official work. I didn't use my tamilnadu mobile number in north india. In between this duration i came tamilnadu sometimes. That time only i use my tamilnadu mobile number. That time your bank people called me for payment. I told my problem to them. I had sent e-mail to your bank. But no response. In call center people doing the same. That times i had spent short period in coimbatore. So i couldn't solve the problem. I came back coimbatore permanently in this month only. Anyone person not available to tell my problem. But credit card statement is come through message to my cell. The amount is raised above Rs.20000/- by adding late fee. The whole amount is ICICI LOMBARD policy with late fee only. I didn't receive the card. How can i pay money? Now your people do not call me.
I am mentally very disturbed for your bank activities. Please take action to close my account. Otherwise i will go to consumer court. You thing my problem to be in my position.
Note: I made this letter by an another person. My cell number is[protected]. You call me after 5.30pm in tamil only.

Dear Sir,

I am a customer of SBI, Sector 16, Panchkula, Haryana having my saving bank account number [protected] and SBI Card No : 2586

On January 16 I used ATM 1976 of ICICI bank Bhuteshvar Road Mathura (U.P) for withdrawal of money. I inserted my SBI ATM card & and proceeded to withdraw 14, 000. Initially the machine showed that it is processing and then suddenly it stopped and gave out some printed message conveying its inability to withdraw money. I double checked that no cash has been dispensed. I asked the guard weather there is money in the ATM machine? He told that there is enough money. I inserted the card again and successfully withdrew Rs. 14, 000. Both the slips 5616 and 5617 were thrown there in the paper bin.

After that I used my ATM card on 30 January 09 at an SBI Branch and found my balance less by Rs. 14, 000. I rang my SBI branch at Panchkula and was told that 14, 000 has been debited twice on 16 Jan 09. I was stunned.On 31st Jan 2009 I wrote a letter to SBI Panchkula and also approached the ICICI branch from where money was withdrawn and the person at table no 13 told that there was no surplus money on this date. He suggested me to approach customer care of SBI (my Bank). Then I contacted customer care of SBI who told I should contact ICICI Bank and SBI Bank Panchkula.On 3rd Feb 2009 I handed over a letter at ICICI bank Bhuteshvar Road Mathura (U.P). On 18th Feb I again met ICICI Mathura and asked about the progress on my letter. I was told that there was no surplus money and no reverse entry on this date. They will not take any action on that letter

Normally it happens that when there is such wrong entry, the ATM machine automatically gives the credit entry (reverse entry). When there is neither any surplus amount and nor any reverse entry, then where the money has gone? The MACHINE CAN NOT EAT THE MONEY!!

You are requested to find out the where this Rs 14, 000 has gone and offer the credit to the above mentioned ATM card. An early action is requested in the matter .

Thanking you.

Yours truly,
Ved Parkash Garg