ICICI Bank Complaints & Reviews

Sub: Harassment & Fraud by ICICI BANK credit card division


Dear Sir,

I was holding ICICI Bank Credit card no.[protected] which was having a

limit of Rs.25000/- since from year 2006 I have stopped using this card and was paying my

minimum amount due every month my total actual purchase was done worth Rs.14000/- and

the payment I have made by chq & cash is already double what I have actually used when I

calculated the payment made to ICICI BANK, I stopped paying then the collection agency

started following up with me MR.ZAKIR KHAN mob no.[protected] he was constantly in

touch with me and asked me to pay Rs.9000/- for final settlement also asked me to pay the

same into 3 EMI of Rs.3000/- each for convenience. Therefore I paid as details mentioned below:

Receipt no. 5623407 dtd: 5th June 08 Amount Rs.3000/- cash
Receipt no. 5886946 dtd: 3rd July 08 Amount Rs.3000/- cash
Receipt no.6426854 dtd: 4th Sept 08 Amount Rs.3000/- cash

As I have paid the amount I was awaiting for settlement letter I have all conversation calls

recorded in my cell, then in the month of October 08 some other agency approached me

for the payment an executive from agency was very rude on call as she was using abusive

language when I asked her to speak to MR.ZAKIR KHAN. Then collection agency started

sending the person at my place again &

again and starting harassing my family members giving mental torcher to my parents using bad & abusive language at my residence with my family members due to which my mother blood pressure has gone down twice and taken for emergency treatment.

Yesterday 6th Nov 08 again I received a call from MR.ZAKIR KHAN from ICICI bank

no.[protected] giving reason that he was in Chennai for some conference so he didn’t

respond back to me and again asked me to pay the final amount of Rs.3720/- cash at any

ICICI Branch as the bank & agency was harassing me & my family like something so to get

rid off with this kind of pain I paid Rs.3720/- cash at ICICI bank Sakinaka branch and went

to ICICI office at J.B nagar road for collecting settlement letter but surprisingly there no one

knows any ZAKIR KHAN and when I called him on mob no.[protected] he is not

responding my call so I filled up a customer request form to meet someone from credit card



division and I met MR. JAUKAR at 3pm after meeting him I was so much disappointed when

he told me that I need to pay more Rs.39000/- for settlement, when I asked MR.JAUKAR

that I haven’t used the card since year 2006 he bluntly told me that weather you use it or not

ICICI Bank will keep charging you the interest for an number of years.

Now I am very frustrated, harassed & mentally torched by ICICI Bank that with a credit limit of Rs.25000/- and after paying double what are my actual usage still this bank is demanding more Rs.39000/-.

My humble request to you sir please look into the matter and help me as
ICICI Bank is harassing me & my family members continuously.

Please find attached copies of cash receipt paid & copy of customer request form


Thanking you


Yours Sincerely,



{Rizwan Shaikh}

I DEPOSITED RS.50, 000 AS FIXED DEPOSIT VIDE CHEQUENO.NO. 150741 DT.01.12.2006.OF CENTRAL BANK OF INDIA, FANCY BAZAR
BRANCH, GUWAHATI, ASSAM.THE CHEQUE WAS CR.TO ICICI BANK
LTD, GUWAHATI, BHANGAGARH BRANCH.
NOT RECEIVED ANY DOCUMENT OF FIXED DEPOSIT.ALTHOUGH MY ADDRESS WAS VERIFIED OVER PHONE FROM YOUR KOLKATA HEAD OFFICE. AFTER REPEATED QRY.I RECEIVED ONE FD.NO.[protected]. WHICH WAS AUTO RENEWED ON 27.12.2007.UPTO 20.01.09.
(1) HOW WITHOUT MY CONSENT IT WAS AUTO RENEWED?
(2)WHEN I WAS ENQUIRING OF MY MATURITY VALUE THEN WHY" AUTO RENEWAL" FACT WAS NOT DISCLOSED TO ME ?
(3) WHAT SHALL I DO TO GET MY FIXED DEPOSIT AMT.?
(4) WHETHER THIS FD NO.IS CORRECT OR FALSE ?
CONFIRM THROUGH EMAIL IMMEDIATELY.
SUBODH KUMAR BHATTACHARJEE,
PINK HOUSE, FIRST FLOOR, 1/C, REHABARI, NEAR UCO BANK,
A.K.AZAD ROAD, P.O.GIWAHATI-8, ASSAM, PIN-781008.

Dear Sir.

I have open a saving bank accout in your bank. May account No[protected] and credit card No [protected]. Suddenly I have cheeck credit balance through ATM Card No [protected] that debited Rs 505.65 from my account against your bank code head 52557859 DP on 05 Nov 2008. Please reconcile at the earliest for debited on what account.

It is also intimated that I have been open demat account since 2006 but not used due lack on knowledge. Therefore my account is deactive. Please also requested you to active my demat service and issue fresh password as soon as possible.

My third problem facing that my address is change. Presently my new address is " HQ SOUTH WESTERN COMMAND (AVN) BRANCH, PIN-908546, c/o 56 APO".

I had applied for transmission of shares from my father's demat account with ICICI bank to my demat account about a month back. Still this has not happened! Now their stupid faceless call centre executives state that they have not received any papers or application from my end as per their records! I do have an acknowlegdement given by the branch where I submitted the documents. Whom should I take up the matter now? The bank official claims to have done everything possible from his end!

Deposited Rs. 64000 in ATM through 7 packets. Normally it reflects in 2 working days. This time it has not reflected. I depositted on 4th Nov. Today is 7th nov.

Contacted ICICI customer care. The executive lodged a complaint and gave me the service request no.

I am waiting.

I will update the progress.

This bank offering very low interest during loan sanction.But as soon as loan utilised, they will start sucking blood.See in current scenarion, other banks are offering or reduced the rate at/to 10 to 10.5% but this bank has still 13%.It is very dangerous.If you have 20 Lacs Loan you will have to pay additional Rs.3000 as EMI.

Also they sanctioned all loan amount before 2 yrs and I am paying EMI but house is not handed over to me.They are jointly with builder and giving customer pain.

My sincere request all never goes to this bank.Otherwise you will suffer like me.

Dear sir,
I Satyajit Talreja dob 06/02/1972 mothers maiden name Mangala Talreja (for varification purpose). My ICICI credit card had come to my office on 3rd nov morning and as I was not present at the moment the delivery boy left without leaving any Delivery attempt slip which is normally done by courier companies.
Then for three days the courier guy did not turned up, so for three days my issued credit card was not delivered to me. And as I was concerned of the misuse of my card I called the customer support of ICICI, I did not get any help from the dept and after several calls I took the phone number of the Courier service and I called the ELBEE couriers. My experience with them was shocking as I explained to them they were least bothered. Infact they lied to me that I had called them to deliver it to my residence address, which I never did. I wonder why are they lieing to me, and after they missd me on the 3rd of nov. I should hav got my card on the very next day but now three working days have passed and I have not received my card from the courier service. They say that my card is in andheri department and for two days they just gave me excuses and lies. I spoke to Mr. Navin Navolkar on ELBEE couriers phone no. [protected]/76. My consignment no. is[protected].
When I told that I will launch a complaint, Navin of customer support of courier service was rude and said I can do whatever I want they dont care.
After having such an experience now I am thinking twice whether to accept the card or not.
I think this should be to your notice that what an impression the courier service you use, leaves of ICICI.

thanking you,
Satyajit Talreja
6th November

In may 2007, i made an inquiry with ICICI Bank regarding new home loans. Immediately after that I was contacted by one of their employees from NRI section at Calcutta and gave me all details and assured me that If I don't avail the loan the processing fee shall be refunded. I have applied for a loan for Rs.5.00M and paid the the required fees also. I paid a sum of Rs. 56, 180/ on the specific assurance by ICICI Bank staff that the processing fees will be refunded, if I am not availing the loan. Eventually, I have decided not to avail the loan and asked for refund of Rs. 56, 180/
Once I made the request for refund no one in ICICI bank wants to give any reply even to my email . After waiting and writing for many months the relationship manager who was making follow-ups for loan disbursal wrote that she has been transferred.

This is Rajkumar from Bangalore.
The sum of Rs 3000 has been transferred from ICICI Bank A/C:[protected] to my SBI A/C: [protected] on 03rd November 2008 but till date the amount has not been deposited to that SBI Account but the sum of rs 3000 has been deducted from ICICI Bank A/C.I have cross checked and Confirmed with the ICICI People, the transaction has been cleard from their side. So Pls inform me where lag is there By this transaction i am very much frustrated in this.Pls revert me back as soon as possible.
For reference find the RBI No also: 53415788

Details:
Amount transferred date 3rd november 2008 from ICICI BANK Account[protected]RAJKUMAR P) through internet Banking to SBI BANK Account [protected] (POUNRAJ A)
Transaction dtails:
BIL/[protected]/november/[protected]
Payment details for Payment Id [protected]
Mobile No: [protected]

Hi I am Bikram,

I had taken a PL from your reputed bank around 2 years back on INR 1, 50, 000.my per month EMi amount was INR 3770, which i was paying pretty well.
I changed my job and luckily I got an ICICI salary account.I was happy and thought of shifting my ECS to it from my previous account.
The CCR in the Lord Sinha road office said that i would need to pay INR 1000 for the same.I was really surprised.
This took them nearly 3 months to do the same when I naturally didnt want to pay 1000 just to change from my prior bank to ICICI itself.
I went or a trainig from my present company so was out of India for around 5 months, so oviously the EMis were not paid which I think is a mistake, but wht ICICI did to harrass me was to put a block to my salary account.I dont know if they are permitted to do that, but still may be they have.
On the other hand while i was out, my cancer patient mother who was alone in the house recieved several Threat calls from the call centers of yours.and the languages they used were really splendid.
To state the fact, ICICI loans and Credit cards to have a negative impact o customers but I do repect it.
So I would really appreciate if the blockage in my salary account be removed asap, and after that please do the ECS procedure from it to my Loan account which is LPCAL[protected].
thanking you and hoping that this issue would be solved at the earliest.

bikram
[protected]

1. How can ICICI can deploy such a unresposive & unfaithful courier service, for delivering of simple courier, it is taken more than a month?

2.ICICI has not taken any neccessary actionor initiation against the complain raised by me complain no: SR82591531.

3. It is inform by the bank that the courier has been sent by the Elbee courier service airway bill no.[protected] . But unfortunately not yet received. Canyou help me to get tah same.

sir my name gurmeet singh bagga ro c-8-154 rohini sec 5 new delhi 110085 hai sir me last 4yr se icici bank ka card use kar raha ho is card par mera ricord bhuat acha hai sir mujhe icici bank ne indiatime card diya sir is card se me bhot parshan ho kyo ki is card ki stetment par mera add B-8-154hai me kayi bar is bare me bank by mail &hardcopy fax aur costmer caer par bhi bol choka ho par ki nahi sun raha hai ab mene is card ki payment deni band kar di hai ab mujhe sep month me videcon tower se ph aya ki sir app is card ki 4150rs ki payment kar dijiya aur baki pyament app ko rewarsal ho jaygi aur card bhi active rahega mene kar di abwho mujh se aur 9566 pyament mang rahe hai mene isbare me bank ke colection dipartment ke mr jitendar chabra se baat karni chahi par who nahi mile mene bank ke mr harshil mehata ko mail kiya lakin koi bhi risponas nahi milaa ab who log mujhe roj parshan kar rahe hai sir me app se binti karta hoon ki app meri help kare thank you ph [protected]

I took a home loan from ICICI bank and was doomed from the beginning. I have taken a floating rate for my home loan. During the time of monetary tightening by RBI my rate shot up from 7.25% to 13.5%. For every increase in repo rate and CRR by RBI ICICI increased the rate by 0.5 and 0.75% respectively. However recently when RBI reversed its stance (Thanks to the new RBI governor) by cutting CRR and repo rates my home loan rate has not gone down a bit. What is the meaning of floating rate then? It only goes up and seldom comes down. Also ICICI is giving new customers a very low rate compared to what I am paying. It most cases its around 3% lower than what I pay. How can this happen and why is RBI not doing anything about this? I am resigned to my fate and mistake by choosing ICICI. I can't even switch because of pre-pay penalty. Something has to be done and I appeal to the readers to stay away from ICICI. Don't make the mistake of going to a pvt lender like ICICI because the mantra is simple. Rate goes up in a whisker but seldom comes down even when condition are favorable.

I had a car loan which has been foreclosed on 3rd oct and the loan acct no is LACHE[protected] however i had not received the N O C or any information about the same.I had numerous times called on the phone also i had made a complaint on the foreclosure but there has not been any response on the same.It is also disheartening as when contact is made on the assigned phone numbers after great difficulty get to talk to some one but no one is able to guide properly.Also i would also appreciate correspondence on the complaint made.The N O C be forwarded and also informed about the same.

I had no idea about this imintpoints.com until today when I received a mail from ICICI Bank stating that my Credit Card reward Points have been transferred to my imintpoints.com account. I dont know when this imintpoints.com account got created for me. Moreover I am more concerned about close to 50K that I have spent in the last 1 year through my card expecting that I would redeem points at some point of time.

This came to...

Sir,

I have a salary account with ICICI for several years now. Our corporate account number is[protected]. During last quarter (July to September 2008), I had three remittances from my company for salary. When my company makes the remittances of Salary (the amount may vary from month to month), it puts as Allow/Mr. Siby Paul, as it does for 100s of our other employees. But I was charged Rs.843/- by ICICI stating that there was no minimum balance. When I informed that it was a zero balance salary account, the branch manager was requesting for proof. Later when I send a mail through the Mailing System of the ICICI online banking, the account manager responded that mine was indeed a zero balance salary account. But still there was no reversal of charges. Now their contention, over phone, is that Allowance can not be considered as Salary. As our company makes the salary payment always through this heading to 100s, if not thousands of salary accounts - (and I being the only person, to my knowledge, who was unfairly charged this amount) - I feel this contention is nonsense.

Sir, kindly look into this matter and do the needful

With hope of a quick and favorable response,

Yours faithfully,

Siby Paul

Dear Sir,
Please refer to the above subject.
Iam holding Gold Credit card no. [protected] of ICICI Bank whose validity is till 07/2009.
In June'08 monthly statement it was reflected by bank that Rs.39250/- amount was due and last date was 14 July'08.
Accordingly I made the payment of Rs.39250/- through cheque no.092632 on 12 July'08 and it was debited from my savings account no.[protected] on 14 July'08 of AXIS bank, Barrackpore-700120, West Bengal.
I was shocked to see that in october'08 statement it is reflecting that again Rs.39250/- has been added as due in my credit card's amount and it is reflecting that again this amount is due for payment and regardinger this when I spoken to customer care Mr. Venkat on telephone no. [protected] on 31 October'08 then he kept me on hold for 30 minutes and after that he informed me that it is not known to him that where the thing has gone wrong and asked me to call back on 03 November'08 with reference no. SR 84348993.
I called back on 03 November'08 to ICICI Bank with reference no. provided by them but still that matter has not been solved and it appears that now this bank is involved in fraud and cheating case with customers.

I am seeking advise of consumer forum on the above and reportedly the same is being forwarded to the concerned ministry and regulatory authorities.

With Regards,

RAKESH PANDEY,
FLAT NO.3-E,
UMIYA TOWER,
70/A, BHATTACHARJEE PARA,
BARRACKPORE,
KOLKATA-700120 (W.B)

LANDLINE NO.[protected] / 25945137
MOBILE NO. [protected] / [protected]

Hello Sir,

I got SMSes from ICICI bank regarding a couple of transactions made using my credit card.

The transactions were made on Cox and Kings India ltd.
INR 8349 and INR 19873.

The following transactions were not made by me . I have raised a dispute with the bank.

According to them it takes 30 days for the dispute to get resolved . But the customer care isnt giving proper updates on the same.

request you to extend some help.

Thanks,
Aditya

My Noc is sended by ICICI whose AWB No is[protected]. But i have not recived it till now. so please deliver it as early as possible.
Amit Mittal
[protected]

hi all, This is suresh from chennai, I had bought a car worth 4.25L, last sep 2007, which is financed by ICICI, now that due to physical illness i was treated outside india, and nobody could follow the same, I was lagging behind 6 months due, and my stage is financially nil, I ve decided to surrender my vehicle immediately, kindly advise me whether i will have to pay any deprieciation?, beforethat ICICI man are illegaly treating me and my family.