ICICI Bank Complaints & Reviews

complain at customer care 2-3 times...if not then go to consumer court

icici/big bazaar credit card — payment not updated

sir, i make a payment of Rs.200 on 03/11/2008 by cash in the main branch of icici bank of lucknow i.e.in Hazratganj, but still that payment is not refecting in my a/c, so plz do the needful.

ICICI Big Bazaar credit card — unwanted payment

I have Lost ICICI Bank Big Bazaar Credit Card No.[protected], in the name of MS Kavita Sharma in ICICI Bank, West Patel Nagar Branch while depositing my Credit Card Payment. I have intimated to Customer Care Executive immediately to block this card.

As per my request, blocking of our card was done immediately by the concerned authorities. when I received my Credit Card Statement, I was really shocked to know that somebody has purchased goods of worth Rs.15, 775 against the above card whereas the blocking of this card has been done on 8th August, 07.

I launched F.I.R. dated 25.08.2007.

I have also launched written complaint to ICICI Bank Investigation Dept. through your executive. He assured me that he will investigate about it.

In my Sept. month statement, there was fraud payment credited & balance shows 2.75Cr. I felt satisfaction.

But after that recovery executives started to threaten me on phone. I told them that I have my statement showing nill balance but till then these type of phone calls are threatening me continuously.

I have also written about this case several times on ICICI website but no response has been received from their side.

Now the recovery executive has started to call on my landlord phone & they are using very rough & cheep language. I have told them & request to visit me to see the nill balance statement but nobody has come but phone calls are continue.

I am so much depressed & harassed so please help me.

ICICI Big Bazaar credit card — Payment issue

Dear Sir,
Myself Maheshprasad Dwivedi, Residence of Lucknow. I am ex- service (Arm Force) man . I have taken ICICI bank - Big Bazzar credit card as a service from your esteemed bank since last one and half year. My credit card number is 4xxx0006
Initially the service was nice. During my last purchase of 3120/- dated 28/sep/2008 from Saharaganj lucknow, i have paid 3130/- amount through cash in at your Allambaugh branch on 4/11/08 and 11/11/08.
Allready i have 100/- Rs. advance earlier. After that i have got following intimation from your bankn on my cell numer: [protected]...

1) Dated 3/12/08 due amount 221.08/-
2) Dated 2/1/09 due amount 677.78/-
3) Dated 1/2/09 due amount 1141.86/-
4) Dated 21/2/09 due amount 1613.90/-

Since 20/november/08 i am in Gujarat and i could undewrstand regarding the above mention intimation on my cell number.
Morover, i have not redeived any bill for above amount, only massages are there on my cell.
You are kindly requested to do needful in above matter at your earliest and inform me the status..
This is equal to mental harrashment to me.

icici salary card detiles

Hai,

This is Srinivasa Rao from Vijayawada - Andhra Pradesh...

my icici credit card number is [protected], Exp Date is 09/2011.

Sir i just let u know that i forgot my Secreat Key of my Card...,

So please... Help me in this...

Thanking

ICICI Credit Card — Wrong Deduction

I have taken a credit card number [protected] with the ICICI Bank. I have booked two air tickets from Delhi to Mumbai through Yatra.Com in the month of December-2008 but due to some technical error, the amount got deducted by four times in my account instead of two ticket’s amount. I have sent a request mail to ICICI Bank for correction of false transaction and cash back. After one month, that wrongly debited amount got credited in my account.
Now I’m really surprised that ICICI bank has again debited my account for that amount to Rs.10590 in the month of August-09. I don’t know what is the reason of this false entry?
So I would like to request you please solve the matter and advice me for further action.

Dear Anil,

We're sorry to hear about your experience. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team.

ICICI envolope — Not received the courier

Dear sir/ mam,
I m Shrikant M. Ajansondkar from Pune.
i received a message from icici tat my courier has been dispatched on my address on 09-04-08. by ur service. AWb no is[protected].
but yet i hav noz receive my courier.


so plsase try to send our courier asap.


thank you

Dear Sir,

My name is B.S. IBRAHIM SHARIFF, my credit card No. [protected] is expired on 1/2001 (January 2011). I request you to renewal of my credit card at an early date. But you have sms to me posted in courier till date i have not received my card. please look in to the matter immediately.

My previous address

B.S. IBRAHIM SHARIFF
104, MAYURI KRISHNA APARTMENTS,
1ST LANE CHANDRAMOULI NAGAR,
GUNTUR - AP

My present address

B.S. IBRAHIM SHARIFF
109, SRI MAHALAXMI TOWERS,
OPP. ELECTRICAL SUB STATION,
DEVAPURAM, GUNTUR - AP

WITH REGARDS,

Dr. BS Ibrahim Shariff,
Programme Manager,
MPLADS-Special Project (Chetana),
Guntur.

ICICIBANK — automatic debit on my credit card

Dear sir,

I have 2 postpaid good valve card connection 1)[protected]
2)[protected]. problem is that my II nos last month bill payment are direct debited on my credit card. this service is not activated from me.would you pls clear that this is noting but barburing from my card.so pls let me know who will give you this authorisation to direct debit. i am regularly paid my bills thro card at your gallary by slashing. so why you ar direct debit my amount.
pls i am awaiting yr leagally responce

ICICI Bank — Auto debit from account

I had Credit card, Which it was lost 1yrs back, that time I purchase it with worth amount of 15000. Then I called call center to block as it was lost in journey, send me the statement so i can pay my debit. But after that they didn't send any statement.
Few days later ICICI bank blocked my Rs 50, 000 in my account. then mailed to account manager, why is was the case?

then he replied as, My credidt card payment is due . Then I replied him, Currently in UK london, the amount you blocked is more than my principle amount. I assured the account manager to I will settle the crisis with credit card dept once i will be back in pune. I will in pune on 31 OCT 2008.

After 3 days I found they debit Rs 50000 from my account without informg me.
How any bank can do this way ? ...

Matter is not of 50 000, its safe banking which i feel this bank is not safe at all.

If I am liable for any amount, I will pay, but Bank did & bahave like dectetor without informing costomer they withdarw the amount from my account. bank does not have legal rights to do .

This bank is not safe . They really tortured me.

Majidkhan

I had Credit card, Which it was lost 1yrs back, that time I purchase it with worth amount of 15000. Then I called call center to block as it was lost in journey, send me the statement so i can pay my debit. But after that they didn't send any statement.
Few days later ICICI bank blocked my Rs 50, 000 in my account. then mailed to account manager, why is was the case?

then he replied as, My credidt card payment is due . Then I replied him, Currently in UK london, the amount you blocked is more than my principle amount. I assured the account manager to I will settle the crisis with credit card dept once i will be back in pune. I will in pune on 31 OCT 2008.

After 3 days I found they debit Rs 50000 from my account without informg me.
How any bank can do this way ? ...

Matter is not of 50 000, its safe banking which i feel this bank is not safe at all.

If I am liable for any amount, I will pay, but Bank did & bahave like dectetor without informing costomer they withdarw the amount from my account. bank does not have legal rights to do .

This bank is not safe . They really tortured me.

Majidkhan

ICICI Bank — AUTO DEBIT FROM SAVINGS ACCOUNT

I AM SAVING BANK ACCOUNT HOLDER (WEALTH MANAGEMENT) OF ICICI BANK. ON 31ST MARCH THERE WAS A DEBIT OF RS.8096/- FROM MY SAVING ACCOUNT. ON ENQUIRY FROM THE HELPLINE I AM BEING TOLD THAT THERE WAS SOME OUTSTANDING ON YOUR CREDIT CARD OF FEBRUARY 2003. THE SAID CARD EXPIRED IN YEAR 2005. IF THERE WOULD HAVE BEEN AN OUTSTANDING ON MY CREDIT CARD AND BANK IS AUTHORIZED TO DEBIT OR LINK SAVINGS BANK ACCOUNT WITH CREDIT CARD OUTSTANDING, WHY IT TOOK BANK 6 LONG YEARS TO DEBIT THE PAYMENT THAT TOO WITHOUT GIVING AN PRIOR INFORMATION. ALSO WHY BANK DID NOT SENT ANT STATEMENT OF TRANSACTION OR REMINDERS FROM THE SAME.

Dear Mr. Malik,

Kindly write to us at [protected]@icicibank.com with ‘Customer Service issue – credit card’ as the subject line. Request you to provide the relevant details of your credit card and account along with your full name and contact details.

We will be happy to help you.

Regards,

Nazia Sayeed
Office of the Nodal Officer
ICICI Bank

ICICIBANK — Account closed but penalty levied

My account no[protected] at ICICI bank, at Road no.36, Jubilee hills, Hyderabad was closed as early as April 2003.But, 4 yrs after that, since April 2007 I, m getting summary of account from the Bank, showing negative balance in the(already closed )account against QAB chgs and interest there in etc.
Plz correct the error and don't send any such account summary because I don't want to operate this account.
Thanking you,
RAJARAO

I completely agree that ICICI bank has a problem when it comes to premature closure of FDs.
My case is outlined below. Shows how indifferent and callous the bank can get when it comes to premature closure.
Just request for taking an FD or default on your credit card payments and you will be flooded with phone calls and agents. Why not the response to premature closure of FDs ?
This response leads me to suspect the undamentals of the bank and makes a mockery of the e mails and SMSs sent by their MD Mr Vaidyanathan as also statements made by Chanda Kochar giving assuances to the contrary . I hope we are not looking at another LEHMANN in the making.
Col Mahesh
FD Account Number :[protected].
I had taken an FD with ICICI bank for Rs 3 Lakhs on 04 Aug 2007.The same is due for maturity on 10 Jan 2010. The above FD was taken by me through net banking request and as such no FD receipt was issued.
On 15 Oct 08, i made an on line request for premature closure of the FD vide reference number SR8280007.
To this i got an SMS saying that nothing can be done on my request since the FD receipt was held by me.
When i spoke to the Assistant branch manager (Ms Maria)of the concerned branch ie Trichy Cantt branch on telephone on 18 Oc 08, i was told that FD receipt had not been sent by the branch to me erroneously and that they would be sending the FD receipt to me by courier. The courier is yet to arrive.
My appeals to ICICI bank custmer care have been of no avail.
I had never asked for an FD receipt. Then why was it made in the first place. I have 3 more deposits with the branch and all of them were requested on net banking. I do not have FD receipts for any of those.
When there is a procedure for premature closure of FD on NET banking, why is the bank harassing me with an FD receipt issue, which in any case has not been issued by them.
Why is ICICI bank customer care taking so long to resolve this issue ?
Are we to understand that our deposits with ICICI bank are unsafe and hence these are delay tactics by the bank to hoodwink their customers?
Can the consumer forum please help out?

ICICI Bank — icici way to cheat

icici bank way to cheat increase your credit card limit offering free lombaed health police & many others way to cheat
avoide to talk on telephone take care while talk on telephone
icici bank is greatest cheating bank

Fixed Deposit — Less payment on prematured FDR

FDR with your Gorakhpur Branch a/c No.[protected] dated 03.04.07 as on 13.03.07 mat.date 23.10.08
Face value Rs.500,000/
Mat. value Rs 586,201/ in the name of A.D.Agrawal (sr. citizen) D.O.B. 17.10.1942

On 11.10.08, I surrendered the above mentioned FDR for pre matured payment at your Gorakhpur Branch, I was surprised to receive your pay order dated 11.10.08 on 13.10.08 for Rs.545,537/ only. No statement of a/c was given to me inspite of my several requests.Finally on 01.11.08, I sent a notice to your Gorakhpur branch under copy to your head office by reistered post to know as to how a sum of Rs.40,664/ was deducted as penlity for just 12 days of prematured payment !!

No reply is received as yet.

ICICI Bank — ICICI Bank CHEATS!!!

I had taken a loan from ICICI bank. The loan number is LBASL [protected]. The EMI's were directly debited from my account in ICICI Bank. The A/C number is[protected]. But after some time there were some issues and henceforth an agent would come to my house to collect cheques for the EMI amount. The agent insisted that he will come to my place every month and collect the cheques and that I need not submit the money in my account. This was continuing till date. The bank did never send a quarterly statement of my account. Whenever I wanted a quarterly statement I was charged from my account. As it was a zero balance account I did not maintain a balance there. The mini statements showed that I had a POSITIVE balance in my account. Now I had encashed a ICICI Prudential policy and wanted the amount to be submitted to my account in ICICI Bank. After the amount for that was deposited, I found that the bank had deducted a sum around Rs. 8000.00 from my account. When I enquired I came to know that this amount was due to my account. When I wanted to know the reason they said that as I had autodebit facility and that I did not maintain the balance there were some dues which were deducted. When I said that why wasn't this due reflected in the account mini-statement, they had no answers. I think this was DELIBERATELY DONE TO INCREASE THE DUE AMOUNT and to CHEAT. I wanted to have a word with the manager, as he was not available I had a word with his representative. The person representing the manager committed to it that this amount can be refunded but only after authorization from the manager. He also committed that it will take a day or so to get that amount refunded but I will have to wait till the manager arrives. When my father visited the bank he was told that whatever the MANAGER'S REPRESENTATIVE COMMITTED TO WAS JUST TO PACIFY FOR THE TIME BEING and that no such thing can be done. When I called the manager(MR. SAHA, phone number: [protected]) over phone he said that every communication was a mutual one and that I dont have a documented copy so nothing can be done.
Now I have a few questions for you:
1) WHY WAS REGULAR QUARTERLY BANK STATEMENTS NOT PROVIDED?
2) WHY WAS I MISLEAD BY THE COLLECTION AGENT?
3) WHY WAS THE DUE AMOUNT NOT REFLECTED IN THE ACCOUNT MINI-STATEMENT?
4) WHY WAS SOMETHING THAT WAS COMITTED BY A MANAGER'S REPRESENTATIVE NOT ACTIONED?
5) SHOULD I BRING A NOTARY AND STAMP PAPER AND GET EVERY COMMUNICATION DOCUMENTED AND SIGNED AND STAMPED ?

write to banking ombudsmen

Dear Sir,

We are sorry about your experience. We have made a note of your loan account number and will get back to you at the earliest to solve the matter.

Regards,
ICICI Bank Customer Service Team.

Dear Mr.Sethi,

We are sorry for the inconvenience caused to you. We have made a note of your FD number. Our official will get back to you.

Regards,
ICICI Bank Customer Service Team.

I had recently closed my FD prematurely with ICICI Bank and in the same situation. I'm contacting ICICI Bank through various channels including so called dedicated customer care for wealth customer, my RM, email, netbanking to get the explanation of the amount credited in my account. It has been over 2 weeks and I'm yet to get any response.
*********
Here was my Query:

I had done the Premat closure of FD 0151****4646 and the Service request is successfully executed. It was opened on Aug 26 2011. It was booked at the original rate of 9.25%. According to the Premat clause, it will now receive the rate for which the deposit was with the bank – penalty (1% in this case), so it calculates to 9% - 1% = 8%. However the actual amount credited in the savings account is much lesser than this (excluding the TDS already deducted). So please provide the FD account statement showing the calculation to arrive at the final figure.
***********
Ref: Terms on icicibank site.

Premature withdrawal of Deposit:
On pre-mature withdrawal of the deposit:
- interest will be calculated at the rate applicable for the period the deposit has actually remained with ICICI Bank.
- penalty will be levied on the rate applicable as per the table below (Shows 1% for the said FD Parameter)

***********
My RM is assuring the response will be sent soon but its too much time for a simple explanation.
I've even sent him qtr by qtr calculation of the FD and I'm pretty sure there has been at least Rs 5000 less received.

A lame answer from a customer executive was "Sir, we just put in the request in the computer system and it calculates the amount". When I asked to send me the details by email, they said this is voice channel and they cannot send email. I was with them for 30 mins and they could not get any better answer than the above.

I guess, As a next step, I need to go to Consumer Court.

Kiran B.

This is Abdul Gani Nawab of SAudi Arabia. Yesterday I have received a statement in my e-mail, I was surprised to see the bank has cut Rs. 827 as QAB charges two times in Oct and Dec 2010. Why suddenly this has happened I have no clue. How the bank could charge such an amount without prior information? How can they take away someone else's hard-earned money? I will take steps if the bank does not explain the basis of such action.

I agree to the what has been said above.ICICI banks recovery agents have no sense of speaking.They are very abusive and threathen people sayin that they will come to their place and abusive them in front of their neighbours and public.They say that they will not allow any family member to come out of their house and make life hell for them.One such manager mr.Sanjay calling from number [protected] has no sense of speakin to people.He uses a lot of abusive language.I dont understand how ICICI bank, a bank reputed bank can hire such people to collect debts.They dont want to listen to the customer.In these times of recession it becomes difficult for some to manage their loans.So these guys instead o[censored]nderstandng they abuse customers.According to the law before ICICI bank can tramsfer the account to recovery they should send notices and they never do that.But I would say that the government should come up with strict laws for the recovery agents.

ICICI bank is the biggest rogue bank in INDIA so don't expect anything better from them, i don't know if anyone reads these comments except oppressed customers like us so please file a case against the bank in consumer forum, If you have recording feature in ur phone record one of their conversation and use it as proof. ICICI has recently lost a few cases on the same grounds.

Yes, this is happened with me too, even after paying outstanding and settlement, i did not got a settlement letter, now they are every month the they send me latter and abusing to pay some amount which is said to be remaining, ...

These bankers are not having a proper recording system at all.

This is not only with ICICI bank, some other bankers are HSBC, standard charterd

I Agree to the complaint post lodged by Mr.Prakash Shroff. Even i had lost a job 7 months ago and my bill was about 16000 when i had left the job. Before it, i was a doing a proper payments of the bills. Now due to non-payments it had reached at 47000
they have so many charges mentioned in the statements, donno what are they upto.They charged me late payment fees, over intersest rates and some more charges.
I am ready to do the payments only after i get a job.
I dont know why ICICI BANK do not give any leverage to the public who had lost their job in recession times.
Also these agents callup and abuse and says that he will arrive within half an hour i will come and talk to abruptly.
They dont have any manners and behavior to talk to the customers.This the worst bank i had done banking in my 8 years.

ICICI document — Courier not received

Courier not received

I applied for an ICICI bank password and they sent it through ExpressIT courier to my company address on 13.08.08 stating that I will be receiving it within 7 days. Today is 27th Aug and Iam still awaiting for the above as it is very urgent.The Airway bill no is [protected]. Kindly let me know the status of the courier.

Dr. John George
R&D Scientific Officer
The Kerala Minerals and metals Ltd
Sankaramangalam, Chavara, Kollam, Kerala-691583

HELLO Mr John George

Regret for the delay
As per our site this shipment was delivered to you on the 29th aug sing by self .


Thanks and Regds
CRM TEAM

Sir,

1. I have a Demat Acct with ICICI Bank, ICICI Bank Ltd, Hubli Branch.

2. It is informed the Demant Acct has been locked as i have misplaced my pass word and my account has been locked. may i request you to advice further action. Request do the needful at the earliest.

Thanking you,


Yours sincerely,


Lt Col RBV Mukkundi, SM

icici bank have never communicated with me regarding tds when i received maturity amt tds is already deducted now tel me what should i do

From: "joseph macwan
Subject: tds

dear sir

Please send me my tds certificate on my address



My Address is

Prince finance servise
G/3 silvar ock bullding
Opp-panchal hall
Anand v.v.nagar road
Anand.388001
mo[protected]

Note: Forwarded message attached

-- Original Message --

From: "joseph macwan
Subject: tds

dear sir

Please send me my tds certificate on my address



My Address is

Prince finance servise
G/3 silvar ock bullding
Opp-panchal hall
Anand v.v.nagar road
Anand.388001
mo[protected]

I had submitted form 15 g to bank against the fixed deposit in my name as I am housewife. FD has matured on 29/10/2009. On check why tds is deducted, bank has reverted saying TDS is deducted for interest accrued from period 01/04/09 to 27/06/2009.

Is the action of bank is correct ?

Request you to help me with proper ADVICE.

I have Fd with ICICI Home Finance having No Receipt No[protected]. TDS has been deducted but I have not been supplied with Form 16A till date in spite of request
-Amita Puri
[protected]@rediffmail.com

i dinesh worked for icici bank ltd at kakinada branch as sales executive and my emp no is 55521 and i would like to claim my p f pls let me know the procedure.
and send details to my mail id or call me.
[protected]@rediffmail.com
[protected]

i dinesh worked for icici bank ltd at kakinada branch as sales executive and my emp no is 55521 and i would like to claim my p f pls let me know the procedure.
and send details to my mail id or call me.
[protected]@rediffmail.com
[protected]

arre madharchod saale paise nahi hai to bheekh maang - free crdeit kyu chahiye tujhe
credi card hai bade logo ke cheez tum jaise paseena bahane walo ke liye nahi hai
saale poori life 99 ke chakakar mai lage rahoge

Kindly send us monthly statement well in time so we can pay in time I received late this month on 01 Mar 11 and your due date was also the same day

send early

oooo

i got my monthly statement .pdf file. And it can not open, even i am entering right password. Why?

Please tell me, Which password, we have to entered. Login password or other. Bcz from login password, we cannot see my statement.


Deepak Sahu
[protected]
[protected]@yahoo.co.in

hi this rajesh bichali

last two month iam not receive the credit card monthly statement by my mail

and SMS also

kindly resolve this complaints

Ph No ;[protected]
Bangalore
Email;[protected]@rediffmail.com

Sub : Complain Ref. No.[protected] Regarding NOC.

Dear Sir,

I took a personal loan from ur bank My Account No. is LPCAL [protected]. Without creating any trouble I paid all of my dues and on 27.04.09 Receipt No. 8258130 I paid at a time to Mr. SHREYAS DASGUPTA (Ph. No.[protected] UPPERWOOD STREET KOLKATA. But till date I have not receive any NOC and the remaining Security Cheques lying under ur custody. I have several times lodge complains but the Customer Care does not care to take any action.

I also requested to saction further personal Loan for my Son's Education (Higher). It is also requested if it is considered in consideration of my 'previous record'.

Further I would like to request u to send me my NOC at my residential address.

Yours truely,


(Rabindra Nath Banerjee)
M. No. [protected]

I have inform you that Mr. Ashok Das his Fathers name is Late Atul Krishna Das and his wife name-Mrs. Jharna Das residing at 301/C (301/2), Dr. M. N. Saha Road, Ambagan, Dum Dum Kolkata - 700 074, he has taken personal loan from HDFC, ICICI, HSBC, SBI, Fulertone Finance etc. banks 2 years ago but not yet to paid any EMI till date.

Now he is trying to sale his property and going to outside of kolkata. He has planning for cheating. Please justify and take to legal action immediately.

I am his neighbour. All neighbours to know as he is a cheater, anybody did not like him.

Thanking you,

Yours faithfully,
Raju.
Kolkata.

Personal Loan — Regarding charge

Actually I took the personal loan of Rs- 40,000/- from Citibank in the year of 2005 and was in agreement to re-pay the same in 48 EMI Rs- of 1282/- with ECS option with UTI bank as It was my salary savings account but in between I changed the working organisation and so My bank account become obsolete for me but still Citibank continued to present the ECS with the same bank and also used to collect the EMI of Rs-1282/- from me regularly and they have never informed me that my ECS is bouncing bank and they have continued to presenet the ECS almost for 3.5 years. Even in beteen I tried to shift the ECS to the current operating bank account but they have not proceeded my request.
Now they are aksing me to re-pay almost Rs-16,000/- more which they are charging me against cheque return charges.
Pl sugget me what should I do.

please call on [protected]