ICICI Bank Complaints & Reviews

Hi,
I've taken a loan from Icici through represent of icici, initially he told that "icici will give with 16% rate of interest, for that i agreed and I've taken 3lacs loan and the loan account number LPPUN[protected]" after 15 days I've received a call from icici loan department, that time I found that, the rate interest is 19.25%. I called to my representative, and customer care, they have taken my request, but they didn't resolved my problem yet.

Then who will listen my problem, who will solve my problem. This type cheating I've never seen in my life.we people blindly beliving this guys(icici represents or icici people).

Sub:- Amount Debit From My Account.

Ref:- Dated 01/08/2008 Time 19:23 ATM ID SICW 3481 TXN NO.6853 Card No.8368 By ICICI ATM.

Respected sir,
In reference to the above reference I would like to inform you that, from SBI ATM Card I want to withdrawl from ICICI ATM Located Kapasiya Chowk Begusarai Bihar, I have given option of 10000/ Rs. ( Ten Thousand ). But I have not received any amount from ICICI ATM, and slip come out unable to process and amount was debit 10020/Rs.(Ten Thousand Twenty) from my account.
Therefore I request you take necessary action to provide my short of Rs.10020/.Because I am runing at SBI Bank and ICICI Bank from last two month the SBI bank is telling ICICI bank will do and ICICI Bank is telling SBI Bank will do.

1.Account No - [protected]
2.Nature of Account - saving
3.Name of Bank - SBI Barauni Refinery Campus
4.Date of Transaction - 01/08/2008
5.ATM Card No[protected]

Thank you and anticipating your kind
Your faithfully
Md.Shamim Akhtar
Contact No. [protected] / [protected]

Dear Sir/Madam,



I am facing a problem with ICICI Bank. Problem is this . There were two cheques issued from PF office Gurgaon to ICICI Bank Manesar Branch on 29/06/08.
Only one cheque has been credited in my account on 09/06/08. Another one cheque has not been credited yet.

I have made lots of online complains, personal visits to the Bank. But nothing coming out. They I have personally visited ICICI Bank Manesar Branch to check whether
they have received the particular cheque or not. There they have shown me the register where they have received both the cheques.

And the particular cheque has been debited from PF account on 09/06/08(as per PF Office Bank Statement). I don't know where it has been credited .

I have done lots of follow up with Bank and Customer care. But Nothing is coming out.

Please help me.

Vineet Shrivastava
[protected]

Account No:[protected]

Hello sir
my account is in noida branch sector-50.I had resigned from icic bank on November 2007.

but I got a letter from Government of India( P.P.F office) that plz collect your P.P.F

Cheque from your branch. when i go to Noida ICICI BANK Sector-50 office and i told the

manager that mam this is letter come from P.P.F office and chq. is issued on months of

july so plz inform me where is my chq. then she told me don, t distrub me i have no

idea.after that mr. anna said sorry i am also have no idea then sir i am so abset

.currently i am working in "a1technology chandigarh"in software developemt so this is so

long distance from noida to chandigarh. sir i am so unhappy from manger behaviour.so i am

requested to you plz inform me where is my chque.

my cheque number is[protected]

cheque amount[protected].00

issued date[protected]


Thanks & Regard
Kamalesh Chaurasiya
a1technology Pvt. Ltd. Chandigarh
Mobile NO. [protected]

Dear Sir,

May I know why my ledger balance is showing in negative.And earlier also You have many times deducted money from my a/c[protected].WHY???
I am aware that some amount is due on me for my credit card.But If you see, You have done negative amount for both of my saving a/c[protected] and[protected].

Now If we see legally you have done many wrong executions.

1) You have made two a/c's negative.It means you are intrested in deducting double the amount due on me.

2) This a/c No.[protected] did not exist when I Took your service of credit Card.SO in any case auto debit is not permissible from this a/c.

3) I used to pay my loan EMI every month from my a/c[protected].Loan was also taken from ICICI Bank.SO because of negative amount in my a/c I m not able to pay my EMI to ICICI Bank itself.SO ICICI Bank itself is responsible for non payment of EMI of their Loan.

4) I have initiated many times to settle credit card payment.But I have never seen ICICI Bank trying to settle down this credit card payment.They have been just deducting my money from my all the saving a/c.I think this is the only solution ICICI bank consider as.

NOW WHY I HAVE NOT MADE THE PAYMENT OF MY CREDIT CARD

1) ICICI Bank deducted my money from my credit card without asking me(for my mobile bil, which i was not supposed to pay).

2) SO I informed ICICI Bank that I would not be paying Credit Card Bill untill unless
:-they will not rectify their mistake
:-they will return my money back, and
:-they will delete all the intrest they have levied in my bill after this mistake of ICICI Bank.Becauce I was aware that this may take some time.

2) After lot much efforts from my side ICICI Bank aggreed upon their mistake and returned back my money.

3) This process of deducting and returning back, took much time.So lot of interest was levied on my credit card bill.

4) I again informed them to remove all the intrest they have levied on my bill because of their mistake.

5) Till today no body has replied or informed me from ICICI Bank regarding this.

6) But they have been deducting my money from all my saving a/cs.

I again request you to kindly look into this matter and do the solution at the earliest.
Otherwise I will have to go for Consumer Court.

You can Contact me on my Mobile NO. [protected]
or can mail me at engr.[protected]@gmail.com

Thanks and Regards

Rishi Goyal

my son M.E. PAARRI VANAN a/c no:[protected]. icici DEBIT card
has lost today i.e on 29.9.2008. kindly block the debit card transaction

1. Drop box was available at ATM situated in Sonagiri Bhopal but from today it is shifted to M.P. Nagar. It is far away from Sona giri and about 8 km from my residence. Bank provided drop box to facilitate the customer now why it is shifted. About 2 years back some collecting agencies collected the cheque/cash for credit card bill but it was also discontinued since long time.

2.I am unable to use petro card facility from March-08 because swaping m/c was stolen from Ashis Hp petrol pump on Holi Festiwal. Since Holi (March) petrol pump owner is trying to get swaping M/C but ICICI Bank is not providing it .

I am employ of Henkel Teroson India Ltd. - Gurgaon My current Salry Account wih ICICi is[protected].
Earlier I was working with Precision Pipes and Profiles(PPAP) - Noida. With name Vivek Kumar Gupta and Account No.[protected]
For Acc. No.[protected] I changed my address of PPAP to current Gurgaon company and i got regular Bank Statement on that address.
Now for reopening the account I had been submitted following duly signed document to ICICI nearest branch as per their Customer Care Excutive told.
1) Current Employee ID card with Name Vivek Kumar Gupta
2) Copy of bank Statement.
3) Employee Detail on Company Letter Head.
But still they were not opening my account from last one month of complain and conversation with Asst B.Manager- Gurgaon, CCE, Senior of CCE, and head CCE.
I mently harassed by ICICI team.

Account no:[protected]
contact no:[protected]

my internet banking user ID has been disabled and i have complained you and u have sent me the letter but unfortunatly i was not there n i didnt recive it.so kindely send me the new user ID to continue my internet banking and to use facilities given to me.please send the letter to the following address
R.S.KUMAR S/O. T. RENGANATHEN,
7/103, PAZHOOR VILAI VEEDU,
KILLIYOOR (P.O), KANYAKUMARI DISTRICT,
TAMILNADU-629187

Hello!

I am absolutely fed-up with ICICI bank.

Not only is their staf[censored]seless and do not take appropriate action in most cases, some of them are rude to the point of insolence.

I have written to this bank for necessary action, which request of course has fallen on deaf ears - at least so far. I am writing again today and will await their response before initiating legal action as appropriate.

I would like to know what class action can be taken against this bank, so that other customers do not have to go through the sort of harassment I went through.

Can I also get a copy of the 300 or so complaints received by you against this bank?

Naresh Sharma
C - 9/9442
Vasant Kunj
New Delhi - 110070
Phone: +91 [protected]

Regret to note that all my reward points, earned by transactions made, have been transfered to totally imint without any intimation also the billing cycle has been changed now the credit period offered is 48 days.It seems that the ICICI Bank can do all these without intimation there card holders.

It has been almost a month since i have put my request o[censored]nfreezing the account. even after giving everything they asked for
my account was not unfreezed. now these incompetent people have even stopped reverting back to me for my query
this bank is the worst bank in the industry

God !!! i hate this bank

Dear Sir,
I had paid last installment of my personal loan in August-2008. Still I have got one SMS to pay installment(Rs. 649 aprrox) by 29th Sept, 2008. I have not got any statement yet for the same.
My credit card no. is [protected].
According to the statements that I got at the time of taking loan, the last installment was to be paid in the month of August-2008.
Please look into the matter and reply me immediately.

Thanks.

Peeyush Vyas
Mobile:[protected]

Dear Sir / Madam,

I am unable to view my credit card statemnt online. Kindly send me a copy of statement thru e-mail without entering passwords.

Thanks

i have never recieved the statement from the last 9 to 11 months and after complaning no action have been taken, while the time of collection when the amount has increased so much that it is out of our reach to pay by charging so much interst, late fee charges and overdues that we are not in a condition to pay them, then the bank sent the boys to our place who misbehave and give so many calls by using bad languages and mentally threatenig to our family by making their best efforts they can.Now comes the main matter that why should we pay so much penalties when we are not responsible for it and the bank and recovering agencies both are doing it delibratrly ther are playing game with their clients to recover as much money as they can by using any means of wrong thingsand harming the clients mentally, physically, social.So my request to u is that please detuct my penalties from the month of when i have not recieved the statement till now because till yet i haven't recieved any statement and stop them by giving abuse calls to my family members because they r not resposible for it as u know credit cards are made...my card no is.[protected]
ITS MY REQUEST TO TAKE THE ACTION AS SOON AS POSSIBLE.

REGARDS
UPENDER SINGH VERMA

Hi, i am dinesh narwal. I am working in Bharti Airtel ltd & Have salary account in ICICI bank. My issue is that I made a req. of Rs. 10000 from NFC new delhi ATM on 29 july arr. 8 pm. I did not get any money .my req. was rejected by ATM. But after 10 min. later i got a SMS from bank that Rs.10000 has been debited from my. account. i log a complain for the same issue on 30th july & got the assurance that they have initiated a chargeback for the mentioned transaction on the acquiring bank on August 07, 2008. The time for the other bank to confirm the status is 45 days from the date the chargeback is intiated.But till date no response.
My Service Request(SR) No:SR74590784

DEAR SIR,
MY ICICI BANK CREDIT CARD NO.IS [protected] IN THE NAME OF SANJEEB BANERJEE.IN THE MONTH OF AUGUST 22ND 2007 ICICI BANK ISSUED A SETTLEMENT LETTER AGAINST ME AND THE LETTER HAS BEEN CARRIED BY THEIR DSA NAMED"QNS" AND BY THEIR COLLECTION AGENT NAMED ARSHAD.I BASICALLY BASED IN DURGAPUR(W.B.).
I HAVE RECEIVED THE SETTLEMENT LETTER SHOWING TOTAL OUTSTANDING OF RS/- 44, 000.AND THESE HAS TO CLEAR BY THREE INSTALMENT.
1ST INSTALMENT I HAVE PAID RS/-18, 000 AND NEXT 2ND AND THIRD INSTALMENT I HAVE PAID RS/- 13, 000 EACH.BY THIS WAY I HAVE CLEARED MY ENTIRE DUES OF MY CREDIT CARD ACCOUNT.
BUT, AFTER THAT IT IS ALMOST PASSED 1 YEAR AND EVERY TIME WHEN I ASKED THE QUESTION THAT WHERE IS MY 0 BALANCE STATEMENT THEY EVERYTIME TOLD ME THAT WITHIN NEXT MONTH YOU WILL RECEIVE EVERYTHING.
NOW, WHEN I HAVE APPLIED FOR A CAR LOAN THROUGH HDFC BANK AFTER THE CIVIL CHECK UP THEY TOLD ME THAT STILL RS/-86, 000 OUTSTANDING SHOWING FOR THIS CREDIT CARD ITSELF.AND FOR THAT THEY HAVE REJECTED MY APPLICATION ALTHOUGH I HAVE DIPOSITED THE SETTLEMENT LETTER AS WELL AS THE 44, 000 RS/-DEPOSITED CASH MEMO WHICH THE BANK HAS GIVEN TO ME.
SIR, HELP ME.

THANKING YOU, REGARDS,
SANJEEB BANERJEE.

ICICI Bank will always offer the lowest rate in the market for new customers and as such they gain the maximum market share since a lower interest rate easily attracts customers since its a life time investments for most and even a small difference in the interest rate makes a BIG difference.

The interest rate is pegged to a PLR (Prime Lending Rate) so they usually offer a higher discount to the PLR to new customers and therefore resulting into offering a lower interest rate than the market.

Once the customer has availed of the loan, thats when the real story unfolds. For a floating interest rate loan, the PLR only goes up and never goes down!!! At the slightest tightening of the CRR or SLR, the PLR is increased and as such your floating interest rates increase. Not much can be done by the customer since the PLR has gone up and discount %age from the PLR is constant or fixed as per the agreement.

But whenever the interest rates in the market go down in the market due to the liquidity increase or other factors, the PLR remains constant but the discount rate for ONLY the new customers is increased as such bringing the effective rate of interest for them lower than what the older customers are paying!!!

So many time you will find, as a old and loyal customer, you are paying almost 4% higher ROI than what a new customer is paying to teh same bank for the same loan.

Also, since there are penalties involved with prepayment and also, reluctance of customers to change banks due to the large sums of money involved with home loans, the customer keep losing Large Amounts of money due to this cunning strategy of the Bank!!!

NEVER TAKE A HOME LOAN FROM ICICI BANK LTD!!!

sir, ICICI BANK is the bank which gives miscomitment to coustomer. 1st of all they took my ac by saying zero balance mantanince and now they r charging amount for no balance in my account. plz solve my problem.

Dear Sir

ICICI bank is not listening to my proble. The details of my problem are mentioned below which are self explanatory. Pl help us to get the justice. The correspondance details which I made with ICICI Bank are as under.

Respectfully
Samit Panchal


eMail dated 11.05.08 followed by reminder dated 24.05.08
email dated 15.09.08
email dated 21.09.08

Dear Sir (dated 21.09.08)

Pl refer to our telephonic conversation 18.09.08 as under:

I am paying my installments of Rs 417/- regularly every month. I delayed to pay my installments for 5-7 days in three occasions out of which once I have paid the interest with late fee of Rs 350/- also. I have not paid the late fees for the two other occasions as I have felt that such charges are not genuine and had asked you waive off by my mail dated 11.05.08.

I was shocked to know that the installment of Rs 417/- which I am paying regularly every month is not adjusted toward my installment. The bank is adjusting my installment amount towards outstanding of late fees and showing in their records that I have not paid the installment. Due to this bank is again charging late fees and as of today they make the outstanding amount of Rs 3179 where as I have paid all my installment in time. Except in three occasions I have delayed for 7-10 days.

In back side of each of my cheque I have written "installment for the month of", how my installment amount can be adjusted toward late fees that too without my knowledge and also at the same time make me defaulter by not paying installments in time and charging more money towards late fee and interest. Also bank has never communicated in regard to adjusting installment amount in late fees.

More apart from that bank has not replied to my mail dated 11.05.08 followed by reminder dated 24.05.08. When I have written strong mail to customer care on dated 15.09.08, I received a standard reply on 15.09.08 that "We tried to contact you but could not establish the contact. We request you to confirm your mobile number for further assistance." The bank has my landline no. On every installment I am putting my mobile no in bank slip. How it is possible that they could not be able to make contact with us. Why they haven't has asked my mobile no in reference to my mail of 11.05.08 it self. More apart from that bank says monthly credit card statement is the reply of your complain letter.

Many times statements have not come though I am depositing my installment every month as I know my responsibility very well.

I had purchased the camera on 22.06.07, logically I have to pay installment every month before 22nd of every month but I am seeing that due date of installment gets reduced every month and now it has come from 22 to 21 to 20 to 19 to 18 to 17. What is this calculation? Because this reason I get delayed in giving my installment for 1-2 days.

I have asked to give me the statement mentioning cheque no, cheque date, cheque amount and deposited date but customer care refused to give me the same. As right for information act the bank should provide me such statement so that if require I can to talk to bank officials with reference to that.

Since bank has not answered my complain by mail dated 11.05.08, I requested customer care to settle my account by putting 11.05.08 as cut off date for settlement of dues. The customer care has refused to do the same.

I have asked customer care to give me the mail id of higher official to whom I can talk with in this matter, the customer care didn't provide the same to me.

The bank is forcing me to become an defaulter that too in the event where I am paying my installments regularly every month. If bank's stand is not going to change, then I have no option other than I pay my balance installment in one glance. As per my record I have paid installment up to sep'08. Also if bank feels they are free to spoil by credit history. I still expect that my bank will come with an amicable solution and the solution will be definately favorable to its gold card customer.

Pl reply asap.

Best Regards
Samit Panchal
M - [protected]

cc to Grahak Shuraksa


>>> "ICICI Bank Customer Care" <customer.[protected]@icicibank.com> 09/18/08 12:44 PM >>>
Dear Mr.Panchal,

According to our telephonic conversation today, we regret our inability to reverse the financial charges levied in your credit card statement.

The total balance outstanding of your statement dated August 28, 2008 is Rs.3179.42 and minimum amount due is Rs.1030.00.

The due date of the above statement is immediate.



Please Note : At ICICI Bank, we believe in providing the best of services to our customers. Our services model helps us resolve your concerns to your satisfaction.
Help us serve you better by using preferred channels: 24-hour Customer Care OR ‘E-mail Us’ option at our website, www.icicibank.com.


Sincerely,

Manoj Thomas
Customer Service Executive
ICICI Bank Limited.

DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.
You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.
The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.


-----Original Message-----
From: Samit Panchal ([protected]@gear.elecon.com)
Date: Tuesday, September 16, 2008 08:53 AM
To: customer.[protected]@icicibank.com (customer.[protected]@icicibank.com)
Subject: RE: Fwd: Credit card grieavance

My mobile no is [protected]

rgds

>>> "ICICI Bank Customer Care" <customer.[protected]@icicibank.com> 09/15/08 4:23 PM >>>
Dear Mr.Panchal,

We tried to contact you but could not establish the contact.

We request you to confirm your mobile number for further assistance.



Please Note : At ICICI Bank, we believe in providing the best of services to our customers. Our services model helps us resolve your concerns to your satisfaction.
Help us serve you better by using preferred channels: 24-hour Customer Care OR ‘E-mail Us’ option at our website, www.icicibank.com.


Sincerely,

Manoj Thomas
Customer Service Executive
ICICI Bank Limited.

DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.
You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.
The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.



-----Original Message-----
From: Samit Panchal ([protected]@gear.elecon.com)
Date: Monday, September 15, 2008 09:45 AM
To: [protected]@icicibank.com ([protected]@icicibank.com)
Subject: Fwd: Credit card grieavance

To 14.09.09
The ICICI Bank Ltd
P.O. Box No 10099
GPO, Mumbai * 4001 001

Reference:
1. Your letter no cc/28-05/23936 dated 08.04.08
2. My mail to customer care dated 11.05.08 followed by reminder on 24.05.08
3. Your Letter no cc/28-05/23936 dated 06.06.08

Subject: Outstanding amount in credit card no [protected] due to unethical practices.

Respected Sir,

Pl find the copy of my mail dated 11.05.08 to customer care in regard to outstanding amount against my credit card. I wish to inform that I am regular in paying my installments against the purchase of camera in 0% interest scheme. Three times I delayed to make payment for 7-10 days and once I had also paid the late fee of Rs 350/-. My ICICI Bank has now made outstanding of more than Rs 3000/- towards late fee. One side we are told that we are a gold customer for the bank by issuing a gold card and on the other hand we are forced to feel that the bank is robbing us. From the credit card services point of view the definition of customer in my eyes is now take cust and mar. More apart from that I even didn’t get the reply of my mail dated 11.05.08 from your customer care office. Your customer care call center is absolutely meaningless. He talks like a parrot. Your local banks did not entertain any credit card complains. Such infrastructure of customer care is been made by the bank intentionally so that customer can not do any thing by complaining locally with bank’s branch office resulting in increase in outstanding amount which is the sole purpose of the bank in order to earn more. In other terms the white paper method for robbing the customer. I have used the credit card for the first time for the purchasing of camera in 0% interest and it is unfortunate that bank’s mentions 0% interest in product leaflet if purchased through ICICI credit card but at same time never mentions about the late fee or rules or other hidden charges. I am very much disappointed as the camera, which I purchased in 0% interest scheme, do you feel that one will pay 36% more amount towards late fee or any hidden charges. Also while opening credit cards your representative never talks about the late fees nor negative points or rules about the credit card. They talk only positive points to increase their sales. In fact there is no transparency in the credit card business. More apart from that they just take signature on the blank form. Any way I am very much disappointed and therefore I am surrending my credit card in 4 pieces by dropping the same in drop box at Vallabh Vidyanagar branch. I have made up a mind to not to pay any extra charges, if required I will take this case to your Chairman or Director, Consumer Court, RBI, Finance Ministry and Media. I would also like to see what benefits does my bank give to a gold card customer or what is the mission and quality policy or objectives does my bank have from customer point of view. Is it justified that one side Government of India is waiving the loans of our “Kissan Bhai” and other side my bank ICICI are finding out the unethical ways, methods and means to earn money? Kindly settle my account immediately.

Respectfully

Samit Panchal
10, Saunharikunj Society
Near Ganesh Chowkdi
Anand * 388001

Cc to : ICICI Bank Ltd., Regd office: “Landmark”, Race Course Circle, Vadodara, India
ICICI Bank Ltd, Vallabh Vidynagar Branch, Vallabh Vidyanagar

Encl: Copy of my mail dated 11.05.08

=======================================================

Reminder pl
(24.05.08)

======
Dear Sir

My credi card no is [protected]. I have avail the facility of credit card for the purchase of kodak camera on o% finance sceme. The monthly installment was Rs 417/- for two years. I was not able to pay instalment in time for couple of days for which I had paid Rs 350/- towards the late fee once. Simultaneously again for two months I had delayed in payment for couple of days due to my out station trip and for which again I was charge late fees and I have not paid because when I had purchased the camera on o% finance sceme and also I was not made aware about this late fee transactions during the purchase either by bank throgh leaflets or by shopkeeper. I had delayed in payment of few days only i.e 7-10 days. Due to this little delay I had also given the instalment in advance in order to compensate this little delay on my account. Since it is a o% finance scheme, how late fee can be charged? If anything has to be charged is the interest for the delay period for Rs 417 only. Any how I have paid once and I am not willing to pay further.

I have received a letter from bank (ref no cc/28-03/35868 dated 08.04.08) stating oustanding amount of 1650.71 where as I have completely paid instalments upto April'08. Also your letter says that non-adherence of the same may impact your credit history and we may share this with credit bureaus. In this regard I would request you to kindly wave of my late payment fees and this is possible as it has been done to many cutomers against valid reason, as per the statement of banks represensative in counter. So I once again request you to do the needful.

Secondly I have gold privelage card with good money transactions through savings account, salary account demat account, mutual fund and life term pension policies. Hope looking to my substancial money transactions with your bank, hope my request will be considered.

In case my request is not considered, pl inform me I will pay the full balance amount but not the late fees. Also I have to close my credit card with all money transactions through my accounts like saving, salary, demat, mutual funds, pension plans etc. Also you are free to share this to credit bureaus.

Waiting for your reply pl.

Rgds
Samit Panchal
(11.05.08)





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