ICICI Bank Complaints & Reviews

Dear Sir,

I hope you read this email and take some immediate action.

I am writing on behalf on my Husband Mr. Shams Ahmad Asghar Aii Parvaz his account details are mentioned in below mail.. I have been helping him in trading in his account since last month since he is a frequent traveller i have been following the query of wrong debit of an amount of Rs. Rs. 428, 283.34 from our account.


My husband having ICICI Demat A/c no : 34180657 and savings a/c no :[protected] and ICICIDirect Account number [protected] have been following up with you ICICI Direct people from last 15 days when we found the difference in our net worth due to wrong debit from our account without making any transactions.

We would like to summarize the complete issue of last 15 days . It all started on Feb 27th morning at 9.0 am. When we checked our portfolio on 26th evening after trading hours it showed limit positive Rs. 200, 000 and Net Worth Rs. 86, 50, 000/- . All of a sudden on 27th morning before trading hours the limit reduced to - 2, 50, 000/- ( negative Rs Two Lakh and Fifty Thousand ). We reported the matter to the customer service on the same day but without any results. We have come across Mr. Haresh - ICICI branch at Shoppers Stop, Ms. Meenakshi- ICICI Borivali, Mr. Balchandra Nayak ICICI Borivali, Ms. Amarpreet - Andheri (E) AKruti and now MR. Bidhu - New Bombay. Now Mr. Bidhu is unwell and we are talking to Mr. Brajesh.No work on SR nos are generated.result is zero.

We have always received weird replies fom your customer service who without taking the efforts have just reported that everything is fine. Also we have an email from Mr. Bidhu stating we found that there are no cash / share Pay out pending for your ICICIDirect Account number [protected] and the problem remained unsolved.We kept repeating that the reconciliation statement shows a difference please check there is some error but he refused to reconcile saying it was not his job.

Later we ourselves checked each and every trade transaction in conjunction with the bank statement and found the followingof the
trade for 21st FEb TRansaction[protected] and 2008038
21-Feb-2008 VIJSHA Buy 200 94.90 18, 980.00 183.[protected]B[protected] Rolling IN[protected] BSE
21-Feb-2008 SUNPHA Buy 67 1, 077.20 72, 172.40 698.[protected]N[protected] Rolling IN[protected] NSE
21-Feb-2008 STABAN Buy 100 2, 159.49 215, 948.80 2, 089.[protected]N[protected] Rolling IN[protected] NSE
21-Feb-2008 SANIND Buy 500 38.05 19, 025.00 184.[protected]N[protected] Rolling IN[protected] NSE
21-Feb-2008 HUGTEL Buy 5000 35.80 179, 000.00 1, 732.[protected]N[protected] Rolling IN[protected] NSE
21-Feb-2008 STABAN Buy 50 2, 142.90 107, 145.00 1, 036.[protected]N[protected] Rolling IN[protected] NSE
21-Feb-2008 JKCORP Buy 400 137.51 55, 005.00 532.[protected]N[protected] Rolling IN[protected] NSE
21-Feb-2008 SANIND Buy 500 38.45 19, 225.00 186.[protected]N[protected] Rolling IN[protected] NSE
21-Feb-2008 CELFAS Buy 500 48.30 24, 150.00 233.[protected]N[protected] TT IN[protected] NSE
Total (710, 651.20) 6, 877.15

transaction
2008038 sell 0.00
dt 28th feb buy 691, 671.20
brokerage 6, 693.46
settlement dr-698, 364.66

instead debitted 798748.58+303516.34+24383.74=Rs.1126648.66. In transaction 2008038 amount of Rs. 428, 283.34 debitted extra on Feb 22, 2008 from our bank account.

TRansaction[protected]
buy 18, 980.00
brokerage 183.69
settlement -19, 163.69

TRansaction[protected] was ok

We have saved the trade history on March 12, 2008 and also March 13, 2008. we have found error in the same.

I have attached herewith the working sheet, in which ICICI has taken an unjustified amount of 7850/- from our account, I have given the workings along with the settlement numbers


Macro Reconciliation from start till 31st january 2008

Total Amount Deposited 10011000
Add : Brokerage Refund: 85541.54

Less : Trade Book Debits 100496.80
Less : Brokerage Debited 388258.72
Less : Settlement nos
2008023 and 022 1393863
Less : Debit card fee 111
Closing Bank balance as
on 31/01/08 213813.54

205962.61 is shown in the bank account so theres a difference of 7850/-


Macro Reconciliation from start till 31st dec 2007

Total Amount Deposited 10011000
Less : Trade Book Debits 6884219.15
Less : Brokerage Debited 178702
Less : Debit card fee 111

Pict


Closing Bank balance as
on 31/01/08 2947968

2940079 is shown in the bank account so theres a continuing difference of 7889/-

There seems to be a problem in the month of november

1 SB6050955 16/11/2007 16/11/2007 EBA/NSE N 2007219/[protected] Dr 1, 792.10
: - this debit in the bank account is not justified settlement number 219

2 SB8353639 21/11/2007 21/11/2007 EBA/NSE N 2007222/[protected] Dr 6, 048.00
: - this debit in the bank account is not justified settlement number 222
7840

Mam I don’t understand these two debits, it seems to be a mistake by ICICI

Query from start till 31/01/2008 solved, Difference is of Rs 7840 /- and the settlement numbers are 219 and 222
with differences of Rs 1792 and 6048 respectively



Thus we have sent you by email the complete working of the same.

Later in the evening as per our telecon on mobile with Mr. Prajesh it has been informed to us on March 14th at 7.25 pm that from Feb 14th 2008 there has been a system error / technical flaws for Online Demat account due to technical problem. This has been informed to Mr. Prajesh verbally by the operations team. He has promised that he can give the same in writing to us.Due to your system error our account has been extra debitted.Also regarding the difference amount the same will be credtted to our account once it is confirmed by your office.

It is highly irresponsible for a big bank like ICICI where lakhs of people are doing online trading not to inform the customer of their systems technical problems,
Secondly you have refuted our claims and have always tried to defend that everything is ok without going to the depth of the problem and arguing on wrong basis and not trying to understand the clients grievances.
Trade history has been changed or datas recorded wrongly have been rectified. we have docmentary evidence of all what we are claiming.


Best Regards


Nilofer

Respected sir,

I am working in south africa for 3 years and now i am in dubai. So i cant make any transaction through my account in KERALA STATE, TRIVANADRUM, MG ROAD BRANCH, A/C[protected].
As though i like to make some NRI transaction in this account i am not sure is my account still open or terminated. I didnt receive any visa electro card, cos mine is expired long back. Please contact very urgently. thank u.

I have been dealing with ICICI bank for the last 1-2 years with my salary account in ICICI Prulife Limited. Just few days back i withdraw 300/- rs from ANdhra bank ATM. But in ICICI bank statement it shows 320/- rs.Why

in icici statement like

[protected] NFS/CASH WDL/[protected]/0 320.00

Murthy
[protected]...

dear sir/madam

my complan for icici dsa .
DSA name- concept
Add-murli bhawan Hazarat gang lucknow
woner name-Manish
con. No. [protected]

sir mane icici ke upar likhe nam aur pate se Rs.30,0000 P.L. karaya tha jis ko karane ke liye DSA woner ne Rs. 21,000 mujh se liya
aur kaha ki bank me Branch managar aur Sales managar ko dena hai.
Sir mujhe bad me pata chala ki P.L. me kisi prakar ka koi paisa nahi dena padta sir mujhe mera paisa kase wapas milega iss ki jankari mujhe mail kare.
thanks

Name- moh. zaid lari
con. No.- [protected] ,[protected]

Dear All,

I have also been deceived and cheated by ICICI bank,

i am interested in lodging a complaint against the bank in the consumer court or consumer affairs redressal council,

I want to gather more momentum , and let us unite to reveal the real face of this bank to the soceity.

Anyone else who is cheated by the ICICI BANK is invited to come forward and share the incidence with me at <vikkas.[protected]@gmail.com>


Vikas Asthana

Sir/Madam,
I the undersign state that I had not made the below mentioned transaction which are highlighted: (Indian Railways catering)

Date Ref. Number Transaction Details Transaction Amount

18/02/2007 74477487049002161697104 Indian Railways Catering Rs. 488.64(DR)
18/02/2007 74477487049002161695223 Indian Railways Catering Rs. 3,109.99(DR)
18/02/2007 74477487049002161694069 Indian Railways Catering Rs. 2,538.89(DR)
17/02/2007 74477487049002158439536 Indian Railways Catering Rs. 473.37(DR)
17/02/2007 74477487049002158438231 Indian Railways Catering Rs. 501.87(DR)
16/02/2007 74477487049002155615872 Indian Railways Catering Rs. 1,011.89(DR)
14/02/2007 74544857046223622363302 NEELAM RESTAURANT &BAR Rs. 106.00(DR)
10/02/2007 65887 CHEQUE PAYMENT RECEIVED, THANK YOU Rs. 1,967.00(CR)
29/01/2007 74477487030002077838223 S B ELECTRONICS Rs. 5,000.00(DR)
26/01/2007 EMI INTEREST Rs. 51.64(DR)
26/01/2007 Service Tax Rs. 6.32(DR)
26/01/2007 74477487028002062484490 TREND SETTERS Rs. 399.00(DR)
26/01/2007 EMI PRINCIPAL Rs. 470.86(DR)
23/01/2007 EMI INTEREST Rs. 69.30(DR)
23/01/2007 Service Tax Rs. 8.48(DR)
23/01/2007 EMI PRINCIPAL Rs. 631.95(DR
18/02/2007 74477487049002161697104 Indian Railways Catering Rs. 488.64(DR)
18/02/2007 74477487049002161695223 Indian Railways Catering Rs. 3,109.99(DR)
18/02/2007 74477487049002161694069 Indian Railways Catering Rs. 2,538.89(DR)
17/02/2007 74477487049002158439536 Indian Railways Catering Rs. 473.37(DR)
17/02/2007 74477487049002158438231 Indian Railways Catering Rs. 501.87(DR)
16/02/2007 74477487049002155615872 Indian Railways Catering Rs. 1,011.89(DR)
18/02/2007 74477487049002161695504 Indian Railways Catering Rs. 1,692.93(DR)
18/02/2007 Service Tax Rs. 61.20(DR)
18/02/2007 Over Limit Fee Rs. 500.00(DR)
18/02/2007 74477487049002161696080 Indian Railways Catering Rs. 1,284.72(DR)
17/02/2007 74477487049002158438637 Indian Railways Catering Rs. 510.02(DR)
16/02/2007 74477487049002155616607 Indian Railways Catering Rs. 1,601.31(DR

These transactions reflected in my bill statement dated 18/02/2007 and the due date is 07/03/2007

I am not going to pay for the wrong entry posted in my Account by you which needs to be rectified at the earliest.
.
I had made a complaint stating the same on[protected]Icici customer care no.)& the complaint no is SR18723254. & was asked to fax a complaint letter on [protected].

As of today I received a statement with all previous entries for which I made the complaint.

I just want to know why it has been debited again? Can u please verified above case and revert back with positive response as earliest possible.
As per the Icici investigation they find out this entries other person this person name is Rakesh Thakkar so why this entries not revered in
Icici bank without any information debited Rs.9800/- My savings account of 13th December 2007

Yours truly

(Swapnil D Mhatre)

I have taken a 73000 loan from ICICI bank the EMI of which is 2750 rs. The ICICI bank was not able to withdraw first EMI from my account (andhra bank account no. 19175). So they sent recovery executive to me for taking that installment. The recovery executive take two intallments from me by saying that there is a problem that ICICI bank will not be able to withdraw the second intallment also. So I gave him the two installments amounting rs 5500 the receipt no. of which is L[protected]. They deducted second installment from my bank account also and technical reason because of which they are not able withdraw first installment they put a fine of rs 225 rs in my account for the reason of check bounce which was not actually bounced. I showed them my bank statment which is showing no boucing to regional icici loan dept. at sec. 9 chandigarh. The executives there take photostat of my bank statement and ensure me that i will receive my 225 rs refund within 15 days. As the recovery agent has taken second installment from me in advance in cash which was deducted from my bank account also. So to take back the extra intallment which they have taken from me by there own mistake it took four months to get it back with deduction of 225 rs which according to them are check decline charges which was not bounced. I go to them after every 15 days they take photstat of my bank statment and tell me to come after 15 days. I keep on visiting there for around 5-6 months to get back those 225 rs. But every time they take my bank statement and ask to come after 15 days. This increased my frustration as being a bank they impose any thing on there customer and customer is the one to bear mistakes done by them. So after not getting any result i really bounced my dec. month installment after that i have started receiving calls from there call centre delhi. I told them to waive my unnecessary bouncing charges of first intallment and second bouncing which was done intentionally to have there attention. My only concern was to get a waiver of extra charges imposed on me but they told me to pay installment only. I don't have faith on ICICI bank.I am having records of every thing that how many times i have visited there sec. 9 office and called to them at there help line from telephone. instead of settling the issue by waiving my fines they have send recovery executive with police at my home.

Money is not a concern here. My only concern is that how a bank can be so irresponsible about there customers. Because there is cost of everything. I have visited there branch 6-7 times got no results only fustration.

My concerns are:

1) Why the have charged extra 730 rs in my first installment as my payment schedule is showing first installment of rs 2020 rs.

2) Why they have charged check decline chrges for check which was not declined.

3)Why there recovery executive had taken extra advance intallment from me.



Now i have actually bounced one of there installment to negotiate with them my waivers but instead of waiver they have sent police to my house. How can police be involved in recovery of icici bank.

Please help me immidiately and suggest me what to do as this is a matter of self respect now.

Personal Loan, mis-sold, documents & cheques not returned after cancellation.

Applied for PL in Nov 2007. All documents, proofs, financial details and "SECURITY CHEQUES" submitted by December (step by step) through Mr Vikas @ Ken Concepts, New Delhi

Forget the loan. After canceling the application ICICI has not even returned anything to me. Call customer care 20 times (the call will keep looping in some pathetic IVR). If you are in good luck that day, somebody will pick the call finally. You get an answer "we have forwarded your request". Wait for eternity to get a response from ICICI.

application # 58687960
lot of service request numbers, one for each time I called. two of them are SR49550658, SR56523425

The frauds ICICI bank has contracted
Vikas/Himanshu, Ken Concepts, New Delhi
Contact number[protected], [protected]

I am still wondering when I am going to get my security cheques back!
Totally frustrated with pathetic service of ICICI

Looking for help, how I can get these (censored the actual word) to return my cheques.

All help will be sincerely appreciated.

Hi,
I am here by to draw your attention that my personal salaried account on ICICI Bank has blocked my amount 27, 000/- (appox) they put it into ledger balance and it's showing the available balance which is -3514/- against a credit card outstanding payment which they say that its is 30, 000 now without my permission. I would like to say that, the credit card of ICICI Bank which I had 3-4 yrs back I have made the last payment of 1500/- in the month of July'07 and asked the collection guy for settlement. But, no body turned up yet and I haven't received any letters or statement after that . Point to notice is that the maximum limit of that card is 13, 000 only and I had a few initial payments like 15000/- many times. Now, when I am following up with them from last 3 days and even I am ready for settlement but not for 30k. Unfortunately, no body helping me to release my amount from the bank side and collection dept. I have recorded all the telephonic conversation for the same as proof. Can you help me to get my money back. Please revert me asap.

I APPLIED FOR CREDIT CARD OF ICICI THROGH NET SOME 3 MONTHS BEFORE. AFTER 1 MONTH I WAS INFORMED THAT I AM ELIGIBLE FOR CARD & I WAS TOLD TO GIVE A COPY OF PAN CARD & SALARY SLIP.
THEY SEND AN EXECUTIVE TO COLLECT IT FROM MY HOUSE. AFTER THAT IT IS 2 MONTHS, NOTHING HAPPENED. IS THIS THE WAY ICICI BANK WORKS? IF THEY HAVE ANY PROBLEM THEY CAN CONTACT ME.
BUT THEIR EXECUTIVE ARE TOO BUSY . THEY HAVE NO TIME TO TALK WITH THE CUSTOMER

I am Parmanand Yadav My ICICIBank AC[protected] Sushant Lok Branch, More than 25000 rupees has been deducted by bank from my account, Without information and alert, I have issued check to other parties, It they got bounce who will responsible.
ICICI Bank says some Credir Card outstanding on my Name in there records. I don't have any outstanding, I have no dues and fullfinal certificates with me.
Parmanand Yadav

Respected sir,

I have applied for opening a demat account (form no: [protected]) on 29th Jan 2008 at icici direct chinchwad branch Pune.



But till today I haven’t got any information about my status of application. I have made N no. of efforts to get it done but all my initiatives went in vain. I have visited 5 times to the concerned office also I have wrote 4 mails to [protected]@icicidirect.com but nobody is giving me any assurance to my problem.



So I kindly request you to intervene between and look into matter.

Non Receipt of Two Wheeler NOC from ICIC Bank
I have taken a Two Wheeler loan from ICICI Bank, which was started from 07th. June'2005, Loan Account no- LTBBL[protected], mode of payment is PDC and Tenor is for 24 months. The payment of the said Loan has been completed on Dtd. 7th May'2007 but till now there was nither I haven't receive the NOC Certificate nor any reply from ICICI Bank and also doesn't return one PDC Cheque keeping for a long period near about one year. As without the NOC from ICICI Bank I am unable to cancel the hypothecation in my registration book. As ICICI Bank have publicity that ICICI Bank is the best one in the field of LOAN but on my such type of past experience i this ICICI doesn't care the customers motto or satisfaction.

Please take care the statement furnished to you and take action on this matter

hi,
my credit card dispatched four times but I didnt recieved that because it was thru ExpressIT.....after that I request that please send it by another courier service and this time i got my card in 3 days.
but now again i am recieving some equipment thru ExpressIT.
they are sending it back and they are saying that your home address is wrong.......my home is on the road...a big land mark is there.....but ExpressIT cannt reach that place....although all other courier services can easily reach there........

I JUST WANT 2 SAY THE TRADITIONAL POSTMAN IS BETTER THAN EXPRESSIT COURIER......PLEASE NEVER USE THIS SERVICE.

EXPRESSIT YOU OPEN OTHER BUSINESS.......OTHERWISE PEOPLE WILL NOT BELIEVE ON COURIER SERVICES.

I am Vinoth applied for a personal loan in Icici bank last month. They came for verification and phone verification . Finally they said it is over. There was no response from their sidee. When I called back the executive he is not attending the phone and not at all responding.Whn I ask for the documents they say will give back. But they will not come back.

Again after one month one more executive from the same bank came and took the documents even I told so many reasons. they compelled and took the documents and again they are doing the same.
My request number is 59425609.
Please do act for this..
Bcos so many are cheating like this.
They dont realize the need of personal loan. Simply wasting everybody's time.

i'm DR afaq mohamed siddiqui writing to say that i was delighted few years ago on hearing that icici bank opened in UK and also demat services .so i opend an account in 2005 dec ,but since than my saga o[censored]nhappiness with your service continued and i'm really reluctant to advice any one to go for it and very unhappy the way you trap people with good adds

let me put this way,i oped demat account with your bank as dated above its an NRE account literally i opened both non pins and pins account .but with your services i have been given only a pin account .later i applied again in june 2006 and after waiting for almost few month the barnch at manchester says that my non pin nre account is opened but it was just on paper not on my online services .during this time i had number of emails written to you but of no help . laer in 2007 dec i personally visited to bangalore and sorted it out . now i realize i cannot allocate fund to my non pin account from my pins account and vice versa .And more that i bought few companies shares a month ago and they been exexuted i dont see them in my demat allocation but can see them in trade book so i cant sell them due to this i;m incurring losess and whose responsible for all these ,do reply

spoken to online telephonic banking services .not much helpful other than providing this email id /during all these period i have incurred few thosand pound loses than gaining from your services

let me give you my banking details

my demat account is A/c[protected]

bank account no [protected]

Hello,

I request RBI to please take some action on ICICI bank home loan interest rates. They charge the highest and moreover they are not reducing anything for the existing customers. Dear RBI governer sir kindly take some action, because it is only middle class who takes home loans not rich class.


Thanks
ramu

I recvd repeated statements even after all my credit card payments had been settled and I recvd that the the statement mentioning that i have still outstanding Rs 40,000, I donot know how to handle this problem. Kindly lookafter my account in a proper way and do the need ful, Also send me the statement from 2006 till now. I expect your early reply, so that the people will have trust on ICICI bank,
kindly do the need ful.
Yours truly,
K.Radhakrishnan.
Kodambakkam,
Chennai-600 024.

Dear Sir,

Can you please help in this regard


Subject:Deduction of Rs 4,040.35 on account of Credit card payment

I had called today, but inspite of holding for 30 minutes there was no proper reply from you customer care. Tel No 28307777. A very poor sevice from customer care officer.

need your help
----- Forwarded by Rajan Dabholkar/PH/Novartis on 02/29/2008 05:59 PM -----
Rajan Dabholkar/PH/Novartis
02/28/2008 06:21 PM
To
[protected]@retail.iccibank.com
cc
[protected]@yahoo.co.in
Subject
Deduction of Rs 4,040.35 on account- Need a reply






To
The Bank manager
ICICI Bank

Subject:Deduction of Rs 4,040.35 on account of Credit card payment

I Rajan S.Dabholkar an account hold with your andheri Branch with A/c No:[protected], would like to know why there is a deduction of Rs 4,040.35.

On speaking to you Bank executive i came to know this is towards a credit card (which I never had). Also let me know if incase you in your account if i hold a credit card when was the Card issued, ANy transation and when was the last time you have send me a remainder card of this payment. This is a very unprofessional way to take money from any customer and if you where in my place you would have also ask the same Question.

Expecting a reply to this mail.

Thanks

I Vikram Mehta having icici crdit card no. 4477 [protected].i have visited many times to branch to sattle the case but no body has listen me.Moreover no statemet has received me last one year.now in the month of feb. 08 my salary has credit in my salary account in icici Bank.bank has directely debit 15218.pl. guide me what can i do.

rgds

vikram mehta
[protected]