ICICI Bank Complaints & Reviews

I had applied for personal loan and was told by the relationship manager charges excluding the loan amount.But was shocked to see the reduced money from the loan approval amount and was not infomed about the insurane deduction.when I spoke to the relationship manager, he asked me for a cancelled cheque and a xerox of the pan card.but after few days i was told that they cant canceI and cant refund the money.I am going to circulate this everywhere, even to the media

I have a saving account for which Internet banking was working till last week. Recently on opening Internet banking I was informed that I have been upgraded to new version and open account through new version. To my surprise my mobile number and email is deleted from new version. I was asked to update email id which was unsuccessful and as such unable to view my account. I visited NIT Faridabad branch on 12/3/15 and submitted form with all ID proof to update email and mobile number. This is not done and making complaints through helpline suggests visiting any branch or use ATM which I don't have. I am being tossed from branch to customer care to phone banking with solution from none. I have demat account attached to this account and information which I need on daily basis is unable to track. This account is operative since last 20 years or may be more. It will be painful if I had to switch account to other bank for such an issue. At NIT Faridabad no one is responding. Request for support Sushma Aggarwal Manmohan Krishan [protected]

Dear sir, I am Tirthanka Das, card no. [protected]. On 11th Feb 2015 I received a call from Ph. no[protected], a hindi speaking Boy Srinivas Reddy(Mob-[protected]) offering me a ICICI credit card with discount and lot of gifts instead of my old card .He told my DOB, address, and card no he also knew my Mob no and asked me to share some more details, He told me it is all free for reward point in your previous records . But my credit card was debited with Rs. 8956 at Painimo Eco mm on 11th February. Again 12th February debited in my card Amt Rs.5070 at Airtel Pymt bill.Then a lady called asked for my shoe size.Next morning I phoned and told Srinivs Reddy to transaction in my account, he said when the card deliver to you just shown the sms for delivery boy, debited amt deduct for your bill.Again 26th February 3time Transaction Rs.1000 for ACCELYST SOLUTI. Then i talk again Srinivas Reddy about these incident, He said nothing worried .He also assured that this is not a fraud I send a mail to my higher authority to check the all incident. But i am not convinced his conversion.Then I phoned ICICI helpline 27th Feb they said its a fraud case instantly I BLOCK my Card, and I register a compliant on ICICI helpline[protected], Ms. Priyanka give me a SR No[protected]. I also lodge a complain in local Thana (Patui PS.KOL-94)G.D.E No-1901(27th feb) . I wonder as to how a third party knows all my details .My card expiry date 08/2015. Please look into the matter as early as possible. Caution to all ICICI card holders.

Dear Concern, This is to complain that I have been cheated by one of your agent (Mausami) from Noida branch and promised the wrong date of instalment, I was promised 5th of every month starting 5th April as the date of instalment but when I received the letter it was 15th of every month starting 15th March Moreover while sanctioning the loan I have been getting call for compulsory insurance also which I denied 10 times but still her colleague was forcing for that and saying its compulsory Pls note that such agent might get you few quick business but will harm the image of your bank in long wrong Looking for a quick response, meanwhile I am taking out all cash from my bank till the time you resolve the issue of instalment Regards Kunwar Vaibhav Singh

Dear Sir/madam, I am rajakumar fro chennai and my account number is[protected] which was tfopened as salary account while am working in bajaj, after, some years i didnt used this account because of my job change, now i using this account for past 10 months but it was converted to savings account(10000 balc account) i come to know about this i approached bank to resolve this but no one is responding me with proper answer instead of which am getting deducted of minimum rs 800 to1000 regularly, they asking me to go and approach my home branch which was 600 kms far from me and currrently am working in chennai, still am wish to continue my salary account with icici bank request you to please solve this and refund my total amount deducted from bank which creates me more depression, kindly do the needful

Dear team, My card was lost at 25 feb and same day i give request for new card. They charge 499 for this and till now i not receive any card . While they sent me pin number but when enquiry for card then they told they can't do anything .Also i track my courier via tracking number but at website showing no landmark 3march, then at 6 march i update the address at courier company websites ( blue dart ) given all details.i called to icici bank at 9 march they told wait for 10 working days, if card return to us then they will do something, i request them to give my correct address to Blue dart but they refused . Now i have question that when in EMI they cut in sat-sunday also then why when customer service area they told that we do only working days mon-friday only . JI given complain to ICICI bank, present this is at STEP-3, i give ruppess to icici bank for lost of card, then i follow up, then no result, no response for complaint, why customer bear all problem .Bank has no active role in this, call centre and bank can't do anything then why they are there ? My all finacial activity are stuck due to card not comes, no Internet transition Need your team help in this matter .

[protected] Forwarded message[protected] From: khan sk <salaudin.[protected]@gmail.com> Date: Thu, Mar 12, 2015 at 3:26 PM Subject: Fwd: 0003EaAFYT902GX7:Waived my Dues-Because i have no Update our Side To: [protected]@icicibank.com Cc: customer.[protected]@icicibank.com [protected] Forwarded message[protected] From: <customer.[protected]@icicibank.com> Date: Thu, Mar 12, 2015 at 2:34 PM Subject: Re: 0003EaAFYT902GX7:Waived my Dues-Because i have no Update our Side To: salaudin.[protected]@gmail.com Dear Mr. Salaudin, Thank you for writing to us. You are our esteemed customer and we had reversed the below mentioned charges on your Credit Card Account in the past as a one time gesture. 11/03/2015 Interest Charges Reversal 1, 269.58 CR 11/03/2015 11/03/2015 Service tax reversal 156.92 CR Hence, we will be unable to process any further reversals. We advise you to clear the outstanding so as to avoid the levy of further financial charges which will result with any rise in the outstanding amount. The total amount outstanding in your credit card account is Rs. 2, 721.38 as on March 12, 2015. We look forward to your co-operation and patience in helping us serve you better. Sincerely, Bharath Customer Service Officer ICICI Bank Limited On[protected]:56, Null Null wrote: Dear Mr Bharath ji, How Possible Rs.1269.58+ Rs.156.92=1426.5 according to ...Rs.2721.28 & Yesterday according to your customer care Rs. 1587.73 How Possible Different. Thanks Md Salaudin Dear Sir/Mam, My self Md.salaudin & My credit card No.[protected] already paid totaly amount but show my dues amount.How Possible Please check & Details: Already Discussed Your Customer care for out standing Balance, he told me totaly Our standing Balance Rs. 35526.73 date 5/1/2015 & Deposited Rs.2500/- Then after recall your customer care for outstanding balance, he told me your Balance is Rs. 35100/- same day Deposited Rs.35100/-(12/01/2015).Today went to Samsung store for buy a cell phone scratch card, but card comming decline, Then call today (11/03/2015) your customer care he told me & give reason dues your balance Rs.1587/- i am very surprise...How possible dues amount Rs.1587 & Decline my card.if remaining balance..Not updated your customer care from 2 Month. So, Please Solve my Problem waived this dues Amount(Rs.1587) & Activate my Credit card. Thanking You Md.Salauddin [protected]

Copy of mail sent to Mr. Krishnan Govindan, Head, Customer Service on 12 march, 14. On 13 feb'15, made a transaction of Rs. 10, 000 from yes Bank ATM ( Hari Nagar/Jail Road, Delhi), but I received only Rs. 5000 and balance of 10000 got deducted. I given complaint regarding this with ICICI BANK Customer care with SR[protected], but I did not get any msg regarding closure of my request, which was closed on 23 feb'15. when i called again on 12 mar 15, customer care told me that yes bank is saying that they paid full amount of 10000 from ATM but did not given me any proof of their response., another SR[protected] is submitted for escalation. It is a serious fraud concern. Please provide me video footage of the same transaction by which they can prove that I received Rs. 10000. I want urgent action . Further I am very upset with the non responsiveness/ lame responsiveness of ICICI Bank. due to which I suffered so much pain and time loss on following up again and again by personal visit and phone calls to ICICI bank. Action Required. 1. Credit my Rs. 5000. 2. If yes bank again response in negative prove that I received 10000 with help of vedio footage at ATM. 3. Why I did not receive any msg from icici for closure of my application at 23 feb 14, due to which i bear so much pain and time loss. Hoping for quick solution CA. VISHWAS RASTOGI MB. [protected] E.ID. ca.vishwas.[protected]@gmail.com

Subject: Reversal of Transaction Charges Respected Sir, I, Asadullah C Sayyed hold a current account with your bank, account no.[protected] since Last Year 2014. At the time of opening the account, I had specifically mentioned to your executive Mr. Sachin about the inflow and outflow of money and the kind/amount of transactions that are expected daily. I wasn’t told anything about transaction charges that would be levied on certain amount of cash transactions. However, since 2014 to till date the transaction charges are being levied and a huge amount of money has been deducted from my account without any notice. This is totally shocking for me as there is no intimation to me that why this huge amount is automatically deducted from my A/c.I am totally shocked and very much annoyed for such a behaviour.I immediately want my money back or I have to look on some other alternative for it. Plz help to get my money back... Also, my online banking facility has been disabled without any intimation because of which I am facing huge difficulty in my day to day business functioning. Such type of customer service isn’t expected from a reputed bank like yours. I request you to kindly look into the matter and resolve it ASAP. Regards, ASADULLAH SAYYED

I am using the ICICI B2 Bank account since 2009. I am facing the site error for the past three days. When I contacted customer care, they are giving the vague time lines for resolution of the same as they do not know any appropriate resolution time. I have raised a request SR[protected] for the website issue and the team has closed the same next day with the comments "Your request for site issue has been resolved. For any other queries, please call our Customer Care". When I contacted customer care on the same day, they are not aware why the SR is closed even though the issue still persists. There will be some time line's (SLA's) for the any issue. If the issue can not be fixed with in the same, should provide the work around solution like temporarily to do the transactions via help line to a registered beneficiary account, so that customers will not experience the worst situations like me. (Because there is no physical banking facility available and customer care is only the point of contact to customers, hence request you to provide some alternative solution in such situations). Request you to take this at a serious node and help us to provide the work around solution at the earliest tomorrow, as the website is not working for more than three working days.

Hi,

There were few fraudulent transactions happened on 29th DEC 2014 on my credit card without my notice. The transactions were happened outside of India and I received an sms saying the amount debited from my credit card. So immediately i called the ICICI customer care and informed about the transactions happened. I had raised a service request/copmplaint for the same transactions. The ICICI bank given a service request no (SR[protected] and asked me to submit my passport and the credit card details. I have submitted both the documents in the Ramamurthynagar ICICI branch on 30th DEC 2014.After that I called the ICICI customer care for checking the status of my request.Then they said like they have not received the documents from Ramamurthy nagar ICICI branch and again they had raised a new request (SR[protected] for the same and asked me to submit the documents again.For the second time also i had submitted the documents and to the Ramamurthynagar Branch.Again they raised a new request saying the documents were not received and they had raised a new request (SR[protected].I am not sure what exactly the issue is and they keep on deducting and crediting the amount into my account.

The Details of the fraud transactions are given below

29/12/2014 74463654363873649764511 MARTIN MC COLL 1352 REDDITCH GB 441 GBP 85.50 8, 824.99

29/12/2014 211 GBP 40.93 CO-OPERATIVE FOOD HEADLESS CROS
GB 74929004364002472003327 4, 224.64

The Details of the Transactions that ICICI bank performed on my credit card account.

02/02/2015 74929004364002472003327 TEMPORARY FRAUD CREDIT 4, 224.64 CR
02/02/2015 74463654363873649764511 TEMPORARY FRAUD CREDIT 8, 824.99 CR

11/02/2015 74929004364002472003327 TEMPORARY FRAUD DEBIT 4, 224.64 DR
11/02/2015 74463654363873649764511 TEMPORARY FRAUD DEBIT 8, 824.99 DR

18/02/2015 74929004364002472003327 TEMPORARY FRAUD CREDIT 4, 224.64 Cr.
18/02/2015 74463654363873649764511 TEMPORARY FRAUD CREDIT 8, 824.99 Cr.

10/03/2015 74929004364002472003327 TEMPORARY FRAUD DEBIT 4, 224.64 Dr.
10/03/2015 74463654363873649764511 TEMPORARY FRAUD DEBIT 8, 824.99 Dr.

I went to Kotak Mahindra bank ATM for cash withdrawal, I inserted my ATM card and enter a sum of Rs. 3000 but the ATM transact only Rs. 2000 and debit Rs. 3000 from my account. How could it be possible? How do I got my cash back. I am very tensed. Is there any process to get my cash back. I need your help. Rahul Malik my phone number is [protected]

All of a sudden from 9th JAN 2015 NEFT charges are being deducted whenever i am performing any transactions via NEFT. None of them team 1) CAll center 2) Chat help desk. 3) Bank persons were able to provide any details as such. First thing i hear from everyone that is quite normal and NEFT Charges will be deducted from any account. They are not able to provide any details on why it is all of a sudden, I am frustrated getting this type o[censored]pdates from everyone and later they change their discussion saying that you can contact your bank manager for any further disussion( Where the bank manager is not available at branch when visited) - As per the phone details i have recieved from their branch employee i have tried calling the BM without success. Account number. [protected]

Hello, I am continuously getting promotional calls from ICICI bank for Credit card. I already have a credit card of ICICI since Oct 2014 and I am paying my bills on regular basis. In a day at least 2-3 calls I will attend of ICICI for the same purpose. I already have requested them many times to remove my name from their list as I am a current member. Can I lodge a complaint against ICICI for this thing? Please advice. Regards, Sahil Dhotre

I have a Credit card - Lone account no. [protected]. Your collection agent Mr. Bhrat is trying to abuse me. He is calling many times is a day. And he is also calling my office colleagues for saying Sonia Kaur is credit card defaulter. She is not paying banks money. She should leave this job. I have no words to say. After this I called icici bank customer care today. They settle my account Rs. 63000/- with 3 EMI. But Agent say 33000/- on 6 EMI What is this. I want to settle this lone account. In a good amount. Kindly help me out of this asap.Thanks, Sonia Kaur

Dear Sir/Madam I am Sandhya Sunil Mane. I have a home loan with loan account No LBMUM[protected] of amt Rs 660186.00. May I request you to mail me the subject statement for the year 2013-14 on my mail address [protected]@gmail.com for which I shall ever remain grateful to you Thanking You Sandhya Sunil Mane

Please be aware of ICICI personal loan representative who can make you fool. First they ask you to sign the form and ensure you that they fill correct information in form. In busy schedule you perfer to sign and let them to fill the form. Where they change rate of interest and processing charges and apply insurance etc. they would tell you false rates.Please never believe to them. they make me fool because I trust them.

I booked an e-ticket with transaction ID [protected] from : HOWRAH JN (HWH) to KHARAGPUR JN (KGP) (Date of Journey 10-Mar-2015) on 08/03/2015 but my e-ticket has not booked because due to internet connection fail then my bank statement shown is ticket amount has been debit Rs.533/- but my irctc user ID shown is bank payment is not received . So, Plz needfull and necessary action. Transaction ID: [protected] PNR No: Train No./Name: 12813 / STEEL EXPRESS Date of Journey: 10-Mar-2015 Date Of Boarding: 10-Mar-2015 Class: CHAIR CAR (CC) From: HOWRAH JN (HWH) To: KHARAGPUR JN (KGP) Boarding: HOWRAH JN (HWH) Resv Upto: KHARAGPUR JN (KGP) Quota: GENERAL (GN) Ticket Type: E-Ticket Passenger Details SL No. Name Age Sex Berth Preference Food Choice Concession Status 1 BHARAT CH PAL 46 Male NO CHOICE Not Booked 2 LAKSHMI R PAL 75 Female WINDOW SIDE SRCTNW Not Booked Payment Details Payment Option: ICICI Bank Ticket Charge: 500.0 Service Charge: 22.47 Total: 522.47

Subject: Reversal of Transaction Charges Respected Sir, I, Asadullah C Sayyed hold a current account with your bank, account no.[protected] since Last Year 2014. At the time of opening the account, I had specifically mentioned to your executive Mr. Sachin about the inflow and outflow of money and the kind/amount of transactions that are expected daily. I wasn’t told anything about transaction charges that would be levied on certain amount of cash transactions. However, since 2014 to till date the transaction charges are being levied and a huge amount of money has been deducted from my account without any notice. This is totally shocking for me as there is no intimation to me that why this huge amount is automatically deducted from my A/c.I am totally shocked and very much annoyed for such a behaviour.I immediately want my money back or I have to look on some other alternative for it. Plz help to get my money back... Also, my online banking facility has been disabled without any intimation because of which I am facing huge difficulty in my day to day business functioning. Such type of customer service isn’t expected from a reputed bank like yours. I request you to kindly look into the matter and resolve it ASAP. Regards, ASADULLAH SAYYED [protected]

A person called from call centre naming that they are from icici loan department. offer for unsecured loan, saying that we need to take a insurance plan from barti axa and i need to pay a premium of Rs. 50, 000/ and i can avail a personal loan for 5 lakhs and i need to pay only interest for 3 years not any principal, and the insurance company will pay my loan amount back after 5 years to icici. request icici to confirm whether this is true and take action against these type of calls to customer.