ICICI Bank Complaints & Reviews

Dear Team, I withdrew Rs.1000 from my ICICI account from ANDHRA BANK ATM today. But during first trial, I did not receive any cash. It was shown as error. Then I tried again and that time I received Rs.1000. But when I checked my balance, Rs.1000 has been deucted two times from my account even though I did not receive cash during first trial. Pls help! My account number[protected].

Respected Sir/Madam,

On February 17, 2015 I received a call from a number [protected]
claiming to be Executive of ICICI Bank and to know the details of my
ICICI bank credit card for "verification".

After having the details of my ICICI Credit card, suddenly I received a
SMS and e-mail alert regarding the transaction/payment made at
AIRTEL PYMT- BILLDESK February 17, 2015 of Rs. 5, 070.00 at 10.45 A.M.
from my credit card.

I called up Customer Care of ICICI BANK and informed that I have not
made any such type of transaction/payment. The matter was also reported
to the customer care for blocking of credit card and requested that
the payment may be stopped immediately.

It seems that there has been some forgery in the payment and the matter has been reported to the Police Station on 17/2/2015.

I also e-mail to Customer care as well as nodal officer but after
receipt of their e-mail, it is viewed that ICICI Bank has not been
keen to the customer and the forgery taken place has been levied on the
customer by refusing the fact.

I request you to take early action in this matter.

My Credit Card No [protected] Please Refer Statement dt Dec 06, 2014. First entry of Rs 7999 and Second entry of Rs 7949 are wrongly posted .Both transaction are not made by me.My E-Mail ID [protected]@gmail.com and Mobile no [protected] Pl.inquired and settle the Issue

Hello Sir, An amount of rs 40, 000 has been deducted from my account don't know how. I went to atm to withdaw some money from my account, but from that atm there is not enough cash to withdraw. then i went to other icici atm branch, and then i saw that amount has been withdrawl but in this case the amount from hasn't withdrawl, (ATM machine se paise baahar aaye hi nahi, main wahan khada tha.) Ab bank keh rahi hai, k paise withdrawl ho chuke hain...maine bank se kaha mujhe video footage chahiye, tab bank ne meri request le li, aur 2 weeks k baad aane ko kaha...jab maine 2 weeks k baad gaya tb kehti hai, , , , k us time ki video footage nahi hai... samajh me nahi aa raha kya kru...please help. I'm a student of Btech final year, mujhe apne college ki rs 40, 000/- fees bharni hai., .abhi baaki hai...main bank k chakkar kaatte thak gaya hun...police wale meri FIR NAHI KR RAHE... police wale keh rahe hain...aap bank walo se jaakr baat kro isme police kuch nahi kar sakti. aur bank wale kuch kr rahe hain ya nahi pata nhi, ., ., , ., , ..., , ., , ., . account se paise 13 january 2015 ko subah 9:26 pr nikle hain... My name: manish sinha date of transaction atm withdrawl: 13/Jan/2015 contact no [protected]

I am having a salary account with icici bank, kalyan -murbad road branch, kalyan west. For last more than 3 weeks the atm of icici bank installed at santoshi mata road is not working. There are many users of icici bank's atm card holders who uses this atm center. All o[censored]s has to pay the charges for withdrwaing the cash from the atm of other banks. Is it my sin to be a privileged account holder of icici bank. The security officer at the atm has disappeared and when enquired about 2 weeks back, he has no idea as to why the atm is not working. He is happy that his work is reduced.

Hi,
I was withdrawing Rs.10000 on 2nd Mar 2015 from ICICI ATM situated at Akshaya nagar, bangalore from my Kotak bank debit card, in middle power failed and I have not received any amount but got confirmation msg on mobile that Rs.10000 is deducted from my account. I asked security guard and he told I’ll get my money back in 24hours but still have not received amount back.

Same day I called Kotak bank customer care and have informed them, they said if due to power failure then will get back in 3-4 days.

Can anyone please help or let em know what should I do now.

Thanks,
Divya Sinha
[protected]

Hi, Sorry to say that we are facing bad experiences from Internet banking facilities from ICICI Bank. Whenever we try to open the Site to do transaction page will not open.this has happened many times in the evening hours.We are Fed off with your Internet service.Kindly request you to rectify it. Regards, krishna sagar

I have placed a request to upgrade my debit card on 24 Feb 2015. Service request number: SR[protected]. It has been more than a week that you debited the charges from my bank account.I am still waiting to know what happened to my request. Neither I got any text nor I have been contacted by anyone.Also I unable to see anything under 'Track Service Request' when I login to my Internet bsnking. Feel free to contact me on [protected]

Hi, This is Kuldeep & my ICICI bank account no is[protected].Five unauthorized transactions happened to my ICICI Debit card on 13 Jan 2015 (Rs 32996). I was using the ICICI Debit card from last 1 year and this is my salary account (Acc No.[protected]. The transactions happened in night and I got OTP after transactions and transactions alerts next day and informed customer care about that. They blocked the card and registered Dispute in a Service Request (SR[protected]. I submitted them Police FIR copy and Dispute Form. They asked me to wait for 7 days as their investigation team will do investigation. After 10 days they replied me that transaction has undergone a 3D secure PIN. I already replied that I never ever applied for such 3D secure authentication process and I never used any 3D secure PIN. I am totally unaware about 3D secure PIN process.You know what the surprising part is or I say beauty of this case. I received the OTP & other alert notifications, hours after all the transactions were already made successfully. I informed you on the same day about these fraud transactions, now it's your responsibility to roll back those transactions. ICICI BANK has to reverse my hard earning money. I have lost my faith on your bank. However I understand your concern related to 3D Secure PIN although I have repeatedly saying that I did not ever apply for the same. I do not know how this service has been activated on my account without my concerns but still if it is so then I am humbly requesting you to share the communication details by which I got registered with 3D secure authentication process. As per provided IP details by bank are no use to me as I am not the right person to dig out the actual recipient’s & that is why I have lodged my complaint with you. You are supposed to figure out, who did this transaction with the given IP addresses. Kindly note that for the same reason, I have already provided you the copy of FIR lodged at Laxmi Nagar police station dated on 14 Jan 2015. Now, I hope that you can approach the merchant & get the information simply by using FIR no or by taking help of police personnel as it is your duty to keep your customer safe & secure. As I have already stated, I have received all the OTP’s hours after the transaction were made already. It is surprising that all the transactions were made successfully even without OTP’s. It is sad that you are talking about industry guidelines when your own system is full of flaws. Being in banking industry you must have to keep up with the Six Sigma standard’s but how ironical that you are nowhere near it & I can prove it any given time. OK!!! if I go by your words, then would you like to answer some of my questions :- 1. Is your online banking application a single sign on or multiple sign on application? 2. Do someone can use the same 3D secure PIN for multiple transactions or he/she will need to generate a separate 3D secure PIN every time? 3. Can I be able to make multiple transactions from different locations at the same time? If yes, then how come your system is safe & robust? 4. How did these transactions were made without any OTP password? 5. How long does your system take to confirm your customer’s about successful transactions? In my case, I got these messages next day. How strange? 6. By using your online banking portal, is it possible to make two transactions in just 3 seconds? & If yes, then again how come your system is robust & secure? Being in banking industry, is this the right approach to ignore these simple flaws in banking process? It is even more humiliating when I did not get any response from my bank branch even when I called them myself, no one is available there to pick my call. I specially want to name Mr. Amit Kumar working at Noida sec 50 branch. This has been pending from last 48 days since I have not received any fruitful reply. Looking for some positive response from your side else I have no choice left other than filing a court case against ICICI bank asking for my lost money with the compensation for all mental harassment I am going through these days. Your Frustrated Customer. Kuldeep Email:kuldeep.[protected]@gmail.com

Dear, This is Sudheer Kancharla. unfortunately recently open a salary a/c in icici bank. That is why since from 4 hrs back i'm trying to access icici online net banking portal i'm having fast speed internet connection. But, its still get session expiring or else coming back to login page or else server slow connection. Please fix the problem do the needful

I am highly harassed by ICICI bank constant calls for taking up credit card. Each day different officer calls me with same number and every time i tell them that I am NOT INTERESTED .. STILL AFTER THAT I GET 4-5 TIMES CALLS FROM THEM ASKING FOR SAME.. KISHORE, SAHIL, MADHURI, THESE ARE NAMES OF THEIR EMPLOYEES INSTEAD MANY BUT I DONT REMEMBER THEIR NAMES. I get nearly 10 calls each day . its been a month that i have been shouting on them but still the same. they are just cold and no action is been taken. i am now going to closing my account with the bank.. Number is[protected] They are aiming to harrass customers and forcibly take the credit card. I have also put a written complaint online in their website that is directed to some Krishnan but still no action has been taken.

I was widrawing of Rs. 10, 000 from ICICI ATM, New ashok nagar, Delhi-96 .then the amount was dedcuted from my Punjab &Sind bank account due to technical fault of ICICI atm.When i registered a complaint and demanded for CCTV footage then ICICI bank said they do noy have cctv Footage on that particular date.After that i approached banking ombudsman.They assured me that your amount will be refunded by ICICI bank but till date i didnot get my money please help. My Name-RITIKA JAIN Mobile-[protected]

From: E..RADHAKRISHNAN H.NO.18, MUTHUMARIAMMAN KOVIL STREET MOOLAKALANI KAYARAMBEDU CHENNAI TAMIL NADU - INDIA - 603202 To The ICICI BANK LTD., Sir, I am having Saving Account in your CENOTAPH ROAD, Branch ICICI Bank, my Account Number is :[protected]. Rs 1500 has been debited from my account and credited in my PPF account:[protected] during November 14. After that it has not been deducted As per CENOTAPH ROAD, manager, PPF is not linked with my SB account, I am unable to deposit Amount in PPF Account as ECS was not provided. Un Necessarily Rs 1000 was debited from SB Account for not maintaining the Minimum Balance Rs10000 . As advised by your Bank staff I am struggling to Activate the PPF by running to CENOTAPH ROAD, Branch and Nungambakkam branch, As my profession is in Oragadam, Yesterday Approached Oragadam branch and as per them My PPF account is rejected. Kindly check the status and do the Need full. Thanks & Regards E.Radhakrishnan

Dear Sir, Today I received my credit cards statement From June 2014 To till date thru my email on request. I would like to bring to your kind notice that 7500.00 payment on 02/11/2014 vide reference no 74766514303443903087240 to AVENUES INDIA PVT Ltd is not authorised by me. I have already requested the authority to block my card and issue new card.I would like to raise a dispute for the above transaction which is not made my me.I would request you to please help me in this regards. My Credit Card No Is [protected], I may inform you that the transaction of Rs 7500/- on 02/11/2014 is not authorized by me, It appears to be a wrong entry from your side. Secondly no message came to my telephone for this transaction. Thirdly I would like to to help me to tell where this transaction is being made, I was told by customer care that it is done in Mumbai, Which I never visited, If it is used at internet which IP address it is used.Please Check Your record it appears to me as a wrong entry at your level. Since I was not getting the statement thru mail or email, I should not be held responsible why I have not informed earlier. Only today I received all the statements. My email id is [protected]@gmail.com Regards

Dear sir / madam It has been observed that amount of Rs 6000 is debited from my account on the head of NFS/CASH WDL/17-02-15. This transaction is directly done by ICICI bank without my concern. Kindly revert my amount immediately. my a/c no is[protected] Name : Chitra s khade

I have a Demat account in ICICI bank for 5 years now. When I checked my bank transactions and I found that there is one debit transaction 46054467 DP CHGS TILL JAN-15 When I created the Demat account, I was not told about the DP charges, it was told me by the ICICI representative that it is free of cost and it will never be charged and also I did not get any message alert in my mobile which is registered with mobile banking with ICICI. My ICICI account number is 004701***049. This is completely not at all acceptable. My ph : [protected] Thanks Naveen

sir, on 23/2/15 i got a call from cell no [protected]. a lady spoke from the other end. she said ; I am calling from ICICI Bank. your card has been enhanced to a photo ID type card and your credit limit has been doubled. To activate this card we have to first get the details of your id. please tel your 16 digit card no.(I did} now tell me your 3 digit no on the reverse of your card. I said why do you require this no. this is not to be revealed to any body she said; no sir, we are from icici and you need not worry. with this no. alone nobody can transact. i gave her the 3 digit no. she said your verification is all over. now this card will be blocked and you will get a 6 digit no from our bank within a few minutes.i will call you again. after about 5 minutes i got a sms from icici bank with a 6 digit transaction password. i got suspicious because it was a transaction password and not for a new card.when she called again i refused to reveal this no. and hung up. I then called the cell no from a different mobile and asked who is speaking. the lady said this is icici bank office.i closed the call Today again i got a call from cell no. [protected] and a male spoke: sir i am from icici bank and your card has been enhanced to a photo id type card and your reward points in your old card will be sent to you by dd as these points cannot be transferred to your new card. we will send you a 6 digit no to your mobile. saying such he closed the call. within 2 to 3 minutes i got a 6 digit transaction password. this time too i was very cautious i did not reveal the no when he called back.i threatened him that i will complain to the police and hung up. i immediately called customer care and told the officer what all happened.he appreciated my doing and advised me to write to icici bank. i have done as advised and also i have blocked my card and also requested to send a fresh card. thro this letter i have appraised you about what all are happening .now it is your turn to act on this and avoid such fraudulent things arvind jain chennai

I have a Demat account in ICICI bank for 1 years now. When I checked my bank transactions and I found that there is one debit transaction '01311495 DP CHGS TILL JAN-15' - - - INR 561.80'. When I created the Demat account, The ICICI representative told me it is free of cost and it will never be charged and also I did not get any message alert in my mobile which is registered with mobile banking with ICICI. They completely cheated me. My ICICI account number is[protected]. my contact number is [protected]. This is completely unacceptable and please refund my amount.

Sir, I am s.vidya chandru and i am living in trichy. Approoxmately I applied a credit in trichy thillainagar branch in middle of feb 2015. After 15 days I received an sms, your applocation is rejected. I make an enquiry to the concern branch, he tells simply you are cibill rejected. I have housing loan in state bank of trivangur, sinnakadai, trichy. But I have no issues on loans. I told to icici branch, thillainagar. No body can expain about rejection. Iam so gilty. I am a government servant and also I given my salary certificates. Please give me my documents immediately.

I have home loan from ICICI BANK INDORE wide acct no. LBIND[protected]. Although it was taken on[protected] with floating interest rate, they had never ever sent me any mail / letter etc so far regarding interest rate change. I came to know about it from IT certificate & repayment schedule got online. I came to know that interest rate have jumped to 15% PA & when I went to their branch in Bilaspur regarding this issue, I was told by Sh. Mahapatra that I shall have to close this loan & start new loan for minimising rate of interest. However, detailed procedure was never ever given in spite of follow up on phone with him.

As I do not reside in Indore, I had went to their branch when I could go & had paid 40000 on 25-10-08; 52942 on 19-11-08 & 49000 on 24-11-08 due to some accumulated dues. I was told then that DUES ARE CLEAR NOW.

Few days back I received their FIRST EVER DETAILED ACCOUNT STATEMENT in which RATE OF INTEREST mentioned was 15% & for bounced cheques ADDITIONAL INTEREST RATE MENTIONED WAS WHOPPING 24%. They also asked me to pay some more dues of Rs. 41836 towards balance.

Also, I could gather from their web site that I shall continue to pay installments till 2032 while I am going to retire in 2019.

My question is since they do have my contact details like e-mail & mobile number with them, is it not their duty to inform customers regularly regarding interest rate & tenure variations? But they INTENTIONALY AVOID THESE ACTIVITIES IN ORDER TO MILK THEIR CUSTOMERS TO THE EXTENT POSSIBLE.