ICICI Bank Complaints & Reviews

Dear, This is Sudheer Kancharla. unfortunately recently open a salary a/c in icici bank. That is why since from 4 hrs back i'm trying to access icici online net banking portal i'm having fast speed internet connection. But, its still get session expiring or else coming back to login page or else server slow connection. Please fix the problem do the needful

I am highly harassed by ICICI bank constant calls for taking up credit card. Each day different officer calls me with same number and every time i tell them that I am NOT INTERESTED .. STILL AFTER THAT I GET 4-5 TIMES CALLS FROM THEM ASKING FOR SAME.. KISHORE, SAHIL, MADHURI, THESE ARE NAMES OF THEIR EMPLOYEES INSTEAD MANY BUT I DONT REMEMBER THEIR NAMES. I get nearly 10 calls each day . its been a month that i have been shouting on them but still the same. they are just cold and no action is been taken. i am now going to closing my account with the bank.. Number is[protected] They are aiming to harrass customers and forcibly take the credit card. I have also put a written complaint online in their website that is directed to some Krishnan but still no action has been taken.

I was widrawing of Rs. 10, 000 from ICICI ATM, New ashok nagar, Delhi-96 .then the amount was dedcuted from my Punjab &Sind bank account due to technical fault of ICICI atm.When i registered a complaint and demanded for CCTV footage then ICICI bank said they do noy have cctv Footage on that particular date.After that i approached banking ombudsman.They assured me that your amount will be refunded by ICICI bank but till date i didnot get my money please help. My Name-RITIKA JAIN Mobile-[protected]

From: E..RADHAKRISHNAN H.NO.18, MUTHUMARIAMMAN KOVIL STREET MOOLAKALANI KAYARAMBEDU CHENNAI TAMIL NADU - INDIA - 603202 To The ICICI BANK LTD., Sir, I am having Saving Account in your CENOTAPH ROAD, Branch ICICI Bank, my Account Number is :[protected]. Rs 1500 has been debited from my account and credited in my PPF account:[protected] during November 14. After that it has not been deducted As per CENOTAPH ROAD, manager, PPF is not linked with my SB account, I am unable to deposit Amount in PPF Account as ECS was not provided. Un Necessarily Rs 1000 was debited from SB Account for not maintaining the Minimum Balance Rs10000 . As advised by your Bank staff I am struggling to Activate the PPF by running to CENOTAPH ROAD, Branch and Nungambakkam branch, As my profession is in Oragadam, Yesterday Approached Oragadam branch and as per them My PPF account is rejected. Kindly check the status and do the Need full. Thanks & Regards E.Radhakrishnan

Dear Sir, Today I received my credit cards statement From June 2014 To till date thru my email on request. I would like to bring to your kind notice that 7500.00 payment on 02/11/2014 vide reference no 74766514303443903087240 to AVENUES INDIA PVT Ltd is not authorised by me. I have already requested the authority to block my card and issue new card.I would like to raise a dispute for the above transaction which is not made my me.I would request you to please help me in this regards. My Credit Card No Is [protected], I may inform you that the transaction of Rs 7500/- on 02/11/2014 is not authorized by me, It appears to be a wrong entry from your side. Secondly no message came to my telephone for this transaction. Thirdly I would like to to help me to tell where this transaction is being made, I was told by customer care that it is done in Mumbai, Which I never visited, If it is used at internet which IP address it is used.Please Check Your record it appears to me as a wrong entry at your level. Since I was not getting the statement thru mail or email, I should not be held responsible why I have not informed earlier. Only today I received all the statements. My email id is [protected]@gmail.com Regards

Dear sir / madam It has been observed that amount of Rs 6000 is debited from my account on the head of NFS/CASH WDL/17-02-15. This transaction is directly done by ICICI bank without my concern. Kindly revert my amount immediately. my a/c no is[protected] Name : Chitra s khade

I have a Demat account in ICICI bank for 5 years now. When I checked my bank transactions and I found that there is one debit transaction 46054467 DP CHGS TILL JAN-15 When I created the Demat account, I was not told about the DP charges, it was told me by the ICICI representative that it is free of cost and it will never be charged and also I did not get any message alert in my mobile which is registered with mobile banking with ICICI. My ICICI account number is 004701***049. This is completely not at all acceptable. My ph : [protected] Thanks Naveen

sir, on 23/2/15 i got a call from cell no [protected]. a lady spoke from the other end. she said ; I am calling from ICICI Bank. your card has been enhanced to a photo ID type card and your credit limit has been doubled. To activate this card we have to first get the details of your id. please tel your 16 digit card no.(I did} now tell me your 3 digit no on the reverse of your card. I said why do you require this no. this is not to be revealed to any body she said; no sir, we are from icici and you need not worry. with this no. alone nobody can transact. i gave her the 3 digit no. she said your verification is all over. now this card will be blocked and you will get a 6 digit no from our bank within a few minutes.i will call you again. after about 5 minutes i got a sms from icici bank with a 6 digit transaction password. i got suspicious because it was a transaction password and not for a new card.when she called again i refused to reveal this no. and hung up. I then called the cell no from a different mobile and asked who is speaking. the lady said this is icici bank office.i closed the call Today again i got a call from cell no. [protected] and a male spoke: sir i am from icici bank and your card has been enhanced to a photo id type card and your reward points in your old card will be sent to you by dd as these points cannot be transferred to your new card. we will send you a 6 digit no to your mobile. saying such he closed the call. within 2 to 3 minutes i got a 6 digit transaction password. this time too i was very cautious i did not reveal the no when he called back.i threatened him that i will complain to the police and hung up. i immediately called customer care and told the officer what all happened.he appreciated my doing and advised me to write to icici bank. i have done as advised and also i have blocked my card and also requested to send a fresh card. thro this letter i have appraised you about what all are happening .now it is your turn to act on this and avoid such fraudulent things arvind jain chennai

I have a Demat account in ICICI bank for 1 years now. When I checked my bank transactions and I found that there is one debit transaction '01311495 DP CHGS TILL JAN-15' - - - INR 561.80'. When I created the Demat account, The ICICI representative told me it is free of cost and it will never be charged and also I did not get any message alert in my mobile which is registered with mobile banking with ICICI. They completely cheated me. My ICICI account number is[protected]. my contact number is [protected]. This is completely unacceptable and please refund my amount.

Sir, I am s.vidya chandru and i am living in trichy. Approoxmately I applied a credit in trichy thillainagar branch in middle of feb 2015. After 15 days I received an sms, your applocation is rejected. I make an enquiry to the concern branch, he tells simply you are cibill rejected. I have housing loan in state bank of trivangur, sinnakadai, trichy. But I have no issues on loans. I told to icici branch, thillainagar. No body can expain about rejection. Iam so gilty. I am a government servant and also I given my salary certificates. Please give me my documents immediately.

I have home loan from ICICI BANK INDORE wide acct no. LBIND[protected]. Although it was taken on[protected] with floating interest rate, they had never ever sent me any mail / letter etc so far regarding interest rate change. I came to know about it from IT certificate & repayment schedule got online. I came to know that interest rate have jumped to 15% PA & when I went to their branch in Bilaspur regarding this issue, I was told by Sh. Mahapatra that I shall have to close this loan & start new loan for minimising rate of interest. However, detailed procedure was never ever given in spite of follow up on phone with him.

As I do not reside in Indore, I had went to their branch when I could go & had paid 40000 on 25-10-08; 52942 on 19-11-08 & 49000 on 24-11-08 due to some accumulated dues. I was told then that DUES ARE CLEAR NOW.

Few days back I received their FIRST EVER DETAILED ACCOUNT STATEMENT in which RATE OF INTEREST mentioned was 15% & for bounced cheques ADDITIONAL INTEREST RATE MENTIONED WAS WHOPPING 24%. They also asked me to pay some more dues of Rs. 41836 towards balance.

Also, I could gather from their web site that I shall continue to pay installments till 2032 while I am going to retire in 2019.

My question is since they do have my contact details like e-mail & mobile number with them, is it not their duty to inform customers regularly regarding interest rate & tenure variations? But they INTENTIONALY AVOID THESE ACTIVITIES IN ORDER TO MILK THEIR CUSTOMERS TO THE EXTENT POSSIBLE.

Hi Team, My Saving Account Number[protected]SHIBASHISH PANDA) had some deduction on 09/02/2015 for MAB Charges Dec'14 + Service Tax worth of 393.26.After Discussing to my nearer branch at Thiruvanmiyur, they Inform me that Charges for non maintenance of minimum monthly average balance in Salary Account, which I was not aware of this thing when I went the same branch to converting my salary to Saving.If I know that time itself I will draw all my money & close it.I requested you to please refund me my 393.26 Rupees to my account.

dear sir i am holding a credit card of icici bank and we request a form to cancel this credit card as per bank rules and regulations it must be deactivated within 7 working days but it was creating a problem do settle it u your customer VEERA RAJU DOODI

SR25383282

Sir/Mam,

This is with context to my service number mentioned above.

My family is getting harassing and threatening calls form ICICIC recovery executives. I have filed FIR against the same also. The FIR copy is attached with the mail. Also the NOC from the ICICI regarding this request is attached.

We are really shocked by this incident. Executives says he belongs to ICICI bank at Rohini branch SD Tower New Delhi. The number from which I am getting call is +[protected].

He is threatening us for life also. The behavior is ill tolerable. We have complaint in Women empowerment also. I will take this case further to CNBC awaaz too. Please call me earliest to shut this case. The type of language he is using is pathetic.

On 25/2/15 at @ 2.26 pm i received message from bank that payment of Rs.4004/-have been made to Monarch_Epayker through my credit card. As i had not purchased anything, i immidiatly blocked my card and contacted customer care service. I spoke to Mr. Deepak and he suggested that i should also lodge police complain for the same.I lodged the written complain to V.P.Road police station, mumbai 400004.As transaction was done by fraud without my knowdege, You are requested to look into the matter and sort out the same as was charged unnecessarily.

Hello Sir I am mentally harassed by ICICI people... I did not expect this kind of fraud from such a reputed Banks .
Below are 4 SR Raised but not get solution SR[protected]:05 AM SR[protected]:54 PM SR[protected]:59 PM SR[protected] On 9th Feb ‘15, I tried to withdraw 10000 amounts from Central Bank ATM First Floor Sec- 22 Raghunathpur Noida Uttar Pradesh with my Debit card of ICICI Bank. I did two transaction and both got failed. One transaction get reversed immediately to my account. But another did not get reversed and 10000 deducted from my account. First I visited to Central Bank nearest Branch I told them about failed transactions but they said I have to raise complaint in my own ICICI Bank . So I called to ICIC Customer care and raised a complaint SR[protected] in ICICI on same day.. Executive said that my amount would be reverse to my Bank Account within seven days. But after 7 days on 16th FEB'15 I got replied from ICICI Executive that transaction was successful...So that amount will not be reverse to my account. I asked... How can be a transaction get successful if amount did not withdraw from machine? There are other people as well who also tried to withdraw money from same ATM but not succeeded.I requested them to check video footage of the ATM. But they have not provided or investigated yet.. On 17th Feb, 15 I visited to my nearest vasundhra sec-13 Banch Where I meet with manager Mr. Amitabh and Ambika Ghoshla and told them each are everything this dispute.. and ask them to investigate with the video footage of ATM..They raised a new complaint SR[protected].. But did not investigate anything till Now. I am very frustrated from customer care follow up. Nobody is taking it as a serious matter.. I asked to provide the nodal officer number they denied. I am very socked how can be a such type of reputed BANK could do this ... with his own customers. Still I did not get my money back in my account. ... Is Somebody Could help me ...I would be very grateful... Rajeev Kaushik [protected]

Bond Holder No.[protected] Certificate No. 24182

Dalip Kumar Sharma & Sankalita Sharma

Certificate Issue date 27/05/2000

Face Value 7100 Issue Price 5000

convey details of payment/redemption etc. on what date ?

I was opened my zero balance a/c with this bank...at the time of opening a/c the excutive told us that no charges will apply for low balance...but bank had deducted Rs.1607.00 for low balance...i am cheated by the bank...so please help me to refund it and take legal action on bank...others also facing the same problem...

I applied personal loan, they told me that with in 2 days it's approved and disbursement amount will credit. I hand over all the required documents. In the mean time collect the documents the representative sign the Loan against insurance paper. Without explain all. It's took 10+ business days for approval and disbursement after i follow up with them. I don't want any insurance against loan amount. Mr. Sujith Nair (Relationship manager, Bomannahalli branch) suggest me that please prove 1 cancelled check + pan card xexor. I hand over to Mr. Prasanth. He told me that it will take 10-15 days max. After 40days i send the reminder mail, suddenly he told me that sorry we will not refund your insurance amount.

Misguidance and unprofessional attitude by ICICI (branch, call centre and Service Department). I wanted a 40 USD demand draft (DD) for official purpose. Following are the events: 1. Visited Pimpri branch and was asked to visit BUND GARDEN branch (absolutely fine) 2. Visited CHINCHWAD branch and was asked to visit BUND GARDEN branch 3. As instructed, I decided to visit BUND GARDEN branch (16 km from CHINCHWAD). I was also in contact with the customer care department (CCD) to know the process. The CCD had no information of the process. So got the BUND GARDEN branch number [protected] and called almost 10 times to confirm the documents before visiting, but no response. 4. Visited BUND GARDEN branch with whatever documents I had on working day. The bank employee said they don't have the DD inventory and I should have called them. I dialed [protected] "7 times" in the branch and still no response. On top of that when I asked why the employee was not responding I was forced into an argument stating that the number is just for internal purpose and so it will not be answered. If the number was just for internal purpose why was it given to me by the CCD? And when the phone is ringing multiple times there must be something important. Imagine if Police department wanted to contact for some issue what would have happened? 5. Later BUND GARDEN branch says that there was no need for me to visit the branch as the DD can be issued at CHINCHWAD branch. Gave me a number of CHINCHWAD branch and I went to office (25 km) without the DD. If the DD could have been issued at CHINCHWAD why did the CHINCHWAD branch send me to BUND GARDEN branch? This whole journey of 41 km was on working day. I demanded Rs.15000 as compensation (but later ignored it considering it as an exception as such things happen in day to day life). 6. Escalated this issue with CCD and visited CHINCHWAD branch on working day and confirmed the documents at branch provided by CCD. I was told the documents are ok (Employee-1) and I can get DD. 7. Visited the CHINCHWAD branch on Saturday with the documents confirmed by CCD and Employee-1. Employee-2 says that the documents are not enough. CA form is mandatory. There was no mention of this CA form at BUND GARDEN branch or even by CCD who asked me to visit CHINCHWAD branch. When I asked Employee-1 why I was not told about CA form she responded that the rules have changed from this financial year. Within 2-3 weeks of October the financial year changes for ICICI?? So, in the first instance Employee-1 doesn’t give me right information and then consciously lies to me about change in rules when I point out her mistake. Also DD cannot be issued on Saturday. Even this was not communicated to me earlier. So even if I had CA form, the DD processing would not have been done as it was Saturday. 8. Escalated this issue with CCD and then was told the CA form is not needed. 9. So again visited the CHINCHWAD branch and got the DD processed after so much of wastage of time, money and energy all because none of the contact point (branch and customer care) had any idea of the process. 10. This time I demanded Rs.15000 and escalated the issue with SERVICE DEPARTMENT and was assured with false promises stating "Please be assured that your e-mail has been accorded the seriousness that it deserves and we are working on your concern". 11. This false promise of seriousness was given multiple times. I trusted SERVICE DEPARTMENT which later declared that as there was no financial loss and so no compensation. Also, in the reply, ICICI didn’t mention anything about the unprofessional behavior of CHINCHWAD branch and just stated that PIMPRI branch was not meant for International DD and so I was asked to visit BUND GARDEN branch. I had clearly told the CHINCHWAD branch that I will not take my complain back but the reply from HEAD SERVICE DEPARTMENT stated that “we understand that our branch officials had contacted you and addressed all the concerns raised by you”. Also, I was told that we have given you the DD. So no matter how I got my DD it is all fine. With this logic it is ok if I take loan from ICICI for 2 years and just pay the EMI in 20 years as per my convenience it is all ok and then say that bank cannot take action against me as I have paid the EMI. Also, it is fine if I misguide ICICI by giving wrong information and just get away with it stating that my information has not resulted in any financial loss. 12. I demand Rs. 1.50 lakh from ICICI for ignoring their duties, misguiding, cheating and claiming false promises that my concerns were being taken seriously. This case has to be a lesson for this unprofessional bank. This is all because no training was given to employees (to save training money) or if training was given then people with wrong attitude were hired. Now because of all these incidences the ICICI employees must have got the training at the cost of my time, money, energy and most of all the mental torture. What if an old person or service person or any person who doesn’t have a traveling facility or lady would have had an emergency for international DD to be send internationally like hospital or fees or other things which cannot be compensated in terms of money. The service is expected from a bank with guaranteeing the service. This is defiantly a deficiency in services by bank. Today we proudly say that India is changing. Imagine a foreigner going through all this for an international DD. What will be India’s imagine for the world? Will ICICI just get away with all this by declaring that there is no financial loss where in the definition of financial loss is as per their convenience? When we take loan from the bank there are multiple terms and conditions and I am sure the bank must have an agreement with Government by which they are bound to give quality services to the consumers. They bank just cannot earn millions at the cost of consumer’s suffering.