ICICI Bank Complaints & Reviews

Respected Sir, My cheque was dishonoured by ICICI Bank inspite of sufficient balance in my account. I have raised the issue in their greviance forum also, but inspite of giving me any relief they are trying to tell me that it is my mistake. I am enclosing screen shot of my account statement, and emails in this regard.Please help otherwise I will be forced to go to consumer complaints forum. Regards . Ashish Kumar E mail dated 28/02/2015 Details of complaint: I am holding a savings bank account in your bank, it is a Defence Salary Package Account. The account was opened in 2007. Today a cheque issued by me, cheque no 1510 was dishonoured, inspite of sufficient balance in my account. Please help me out. With regards. Ashish Kumar E mail dated 02 /03/2015 Service Request(SR) No: 0003EaAES9GVH5MN:level1complaint/Savings Account and RE: 'ICICICARE=[protected]' level2complaint/Savings Account I am enclosing screen shot of my account statement clearly showing Rs 30, 522/- as balance on 28/02/2015, when my cheque worth Rs 29, 052, was dishonored. Please rectify this error at the earliest

HI, I am writing this mail with lot a grievance and lose winch caused by ICICI. Bank has cheated me terribly. How ever I made all the outstanding which I have never used also now. I was using your credit card and I have made all the outstanding payment on July 2014 and I have got the receipt on September by your agent. I asked him to cancel my card. for that they started charging interests till date. and customer care numbers are not working, i even went to the branch to sort this. but now the outstanding of 8000/- which i have never used has kept increasing also i paid. This mistake is from ICIC. for that I kept paying interest. My Card Number is [protected]. Please windrow your service to me. Please stop cheating customers like this. Attaching the Latest payment receipt. This is called daylight robing by the banks.

Dear Sir, Name: RajendraKumar Kusam Account number :[protected] IFSC code:ICICI0001021 Branch : Koperkhairne ( Navi Mumbai-Maharashtra) Account is from MUMBAI. Now I shifted Hyderabad. I'm holding Demat account along with savings account opened with zero balance. I lost money in trading so I am not using my savings account. Recently deposited money into my account they deducted 2400/- INR without sending any notifications. Then I spoke to customer care, they suggested to go nearest ICICI branch. I went to ICICI Bank SR nagar branch Hyderabad, they said go to Mumbai branch to discuss this issue. When I am opening account they said its free account no need to maintain balance not they are saying monthly balance has to maintain, Without informing me how can they charge. I visited to ICICI bank nearly 25 times, taking request and saying go to MUMBAI branch. Really frustrated with the ICICI bank services. So Finally decided to close the account, I don't want to continue this service. Kindly Help me how to get my money. Regards Rajendra +91-[protected]

Dear sir, I have a icici bank credit card, (card no :[protected]) i have already paid january month outstanding due date on 15.02.2015 but i paid before 14.02.2015 with icici internet banking, but the updation of payment will be on 18.02.2015. next month bill will show the late payment, interest and service tax will be included, we already paid before the due date so please made the deduction of excess amount as soon as earlier.Note: We already try to pay on 11.02.2015 by cheque but the bank will return the cheque i don't know why i have a balance on my account,

I have applied for Personal amount of 13 Lakhs, application reference# 63889681. Issue- I have applied after taking verbal confirmation from executive(ICICI branch in my office premise) for the required amount as I have urgent commitments. Now after applying the loan I have been told to be eligible only for 11 lakhs(Which is also visible on ICICI Portal, not required to ICICI branch executives to know eligibility) and the reason for not getting full amount is mentioned as-It is the first time applicant for Personal Loan though I am a priority customer from 4 yrs, having CIBIL score of 810, Avg balance amount from past 4 yrs in ICICI is around 1.5 lakh, handsome salaried employee, no EMI's, No Loans. I would like to seek proper explanation for misguiding the customers and giving last minute surprises. This really a pain point. Please address this issue and let me know if I reject how it is going to affect my credit report. I have also posted a complaint in ICICI bank portal.

A foreign DD issued by ICICI Bank on a foreign bank was dishonoured by Foreign Bank due to discrepancy with the date entered on the DD by bank officials . The DD amount consisted of retirement funds that were being taken out of the country for medical treatment . This caused the Foreign Bank to charge a penalty of 2500$ for failure to pay the amounts that were being incurred for treatment plus dishonour cheque charges of 120 dollars and overdraft charges of 60$ . All this caused me and my family unnecessary stress and delay in treatment .

This is Vedvrat Sharma.I have my Saving A/c. No.[protected] in ICICI Bank Lakhanpur Branch, Kanpur.on 04/03/2015 I received an SMS of deduction of Rs.52, 294/- from my Saving A/c. No.[protected].This is totally shocking for me as there is no intimation to me that why this huge amount is automatically deducted from my A/c.I am totally shocked and very much annoyed for such a behaviour.I immediately want my money back or I have to look on some other alternative for it. Plz help to get my money back.

SIR, MY ACCOUNT NO.[protected] {R.K.PRINTS} BRANCH-SAHARA DARWAJA, RING ROAD, SURAT, I AM APPLY REGENRET NET BANKING PASSWORD DECEMBER 2014, BUT NO ANY RESPONCE, SO PLZ TELL ME ANY PROBLAME, THANKS

My Name is surendra Kumar i have a credit card of icici bank, Card No. is [protected], last two year some Amount 9912.00 is deducted automatic my card the Policy No. is 17918749 ICICI Prudencial policy holder Name is shyam singh Yadav, i don't know who is shyam singh yadav, it's not my policy how to deducted amount without my permission from my credit card, please refund my full amount 9912 in my credit card otherwise i will go to consumer court & closed my credit card account. please give me solution for the same on ASAP. it will be never deducted from my credit card in future without my permission

Dear Concern, I Rakshit Mahajan worked as Gold Loan Counsellor in icici bank ltd Haldwani branch from 24 March 2014 to 5 Dec 2014. I applied for withdrawal of my provident fund on 8th jan 2015 and send my documents to uttam associates madurai. As per my offer letter, 673 rs has been deducted from my monthly salary but only 7482rs have been credited in my savings account on 24 jan 2015. I recieved text message from Employee Provident fund office on 28 Jan 2015 ( Form 10C (Withdrawal Benefit) Claim ID: MDMDU[protected] Acct No MDMDU[protected] rejected. Rejection letter is under dispatch). Kindly pay attention to this issue and please try to resolve it as soon as possible. I write several times to uttam associates madurai but they not given satisfactory answers. eve Regards Rakshit Mahajan +91 [protected]

We had visited icici bank majiwada branch thane west for miscellaneous work. We were then told that papers and documents would be collected from our home the next day. But no one came. When asked in branch the madam in charge Laxmi lied that she never said so and now she will not send anyone to collect papers. She was rude in talking n told give her complain to whomever we want. Such a poor service is provided by icici bank. The madam doesnt have faith in the customers of the bank. On one side she said she doesnt remember that she said so and on the other side she said we never send anyone to collect papers from customers. But we remember she had said so and she told she doesnt remember she had said.so to us. We had visited icici bank majiwada branch thane west for miscellaneous work. We were then told that papers and documents would be collected from our home the next day. But no one came. When asked in branch the madam in charge Laxmi lied that she never said so and now she will not send anyone to collect papers. She was rude in talking n told give her complain to whomever we want. Such a poor service is provided by icici bank. I request that strict action should be taken against madam Laxmi and the bank so that in future this event doesn't occur.

Dear Team, I withdrew Rs.1000 from my ICICI account from ANDHRA BANK ATM today. But during first trial, I did not receive any cash. It was shown as error. Then I tried again and that time I received Rs.1000. But when I checked my balance, Rs.1000 has been deucted two times from my account even though I did not receive cash during first trial. Pls help! My account number[protected].

Respected Sir/Madam,

On February 17, 2015 I received a call from a number [protected]
claiming to be Executive of ICICI Bank and to know the details of my
ICICI bank credit card for "verification".

After having the details of my ICICI Credit card, suddenly I received a
SMS and e-mail alert regarding the transaction/payment made at
AIRTEL PYMT- BILLDESK February 17, 2015 of Rs. 5, 070.00 at 10.45 A.M.
from my credit card.

I called up Customer Care of ICICI BANK and informed that I have not
made any such type of transaction/payment. The matter was also reported
to the customer care for blocking of credit card and requested that
the payment may be stopped immediately.

It seems that there has been some forgery in the payment and the matter has been reported to the Police Station on 17/2/2015.

I also e-mail to Customer care as well as nodal officer but after
receipt of their e-mail, it is viewed that ICICI Bank has not been
keen to the customer and the forgery taken place has been levied on the
customer by refusing the fact.

I request you to take early action in this matter.

My Credit Card No [protected] Please Refer Statement dt Dec 06, 2014. First entry of Rs 7999 and Second entry of Rs 7949 are wrongly posted .Both transaction are not made by me.My E-Mail ID [protected]@gmail.com and Mobile no [protected] Pl.inquired and settle the Issue

Hello Sir, An amount of rs 40, 000 has been deducted from my account don't know how. I went to atm to withdaw some money from my account, but from that atm there is not enough cash to withdraw. then i went to other icici atm branch, and then i saw that amount has been withdrawl but in this case the amount from hasn't withdrawl, (ATM machine se paise baahar aaye hi nahi, main wahan khada tha.) Ab bank keh rahi hai, k paise withdrawl ho chuke hain...maine bank se kaha mujhe video footage chahiye, tab bank ne meri request le li, aur 2 weeks k baad aane ko kaha...jab maine 2 weeks k baad gaya tb kehti hai, , , , k us time ki video footage nahi hai... samajh me nahi aa raha kya kru...please help. I'm a student of Btech final year, mujhe apne college ki rs 40, 000/- fees bharni hai., .abhi baaki hai...main bank k chakkar kaatte thak gaya hun...police wale meri FIR NAHI KR RAHE... police wale keh rahe hain...aap bank walo se jaakr baat kro isme police kuch nahi kar sakti. aur bank wale kuch kr rahe hain ya nahi pata nhi, ., ., , ., , ..., , ., , ., . account se paise 13 january 2015 ko subah 9:26 pr nikle hain... My name: manish sinha date of transaction atm withdrawl: 13/Jan/2015 contact no [protected]

I am having a salary account with icici bank, kalyan -murbad road branch, kalyan west. For last more than 3 weeks the atm of icici bank installed at santoshi mata road is not working. There are many users of icici bank's atm card holders who uses this atm center. All o[censored]s has to pay the charges for withdrwaing the cash from the atm of other banks. Is it my sin to be a privileged account holder of icici bank. The security officer at the atm has disappeared and when enquired about 2 weeks back, he has no idea as to why the atm is not working. He is happy that his work is reduced.

Hi,
I was withdrawing Rs.10000 on 2nd Mar 2015 from ICICI ATM situated at Akshaya nagar, bangalore from my Kotak bank debit card, in middle power failed and I have not received any amount but got confirmation msg on mobile that Rs.10000 is deducted from my account. I asked security guard and he told I’ll get my money back in 24hours but still have not received amount back.

Same day I called Kotak bank customer care and have informed them, they said if due to power failure then will get back in 3-4 days.

Can anyone please help or let em know what should I do now.

Thanks,
Divya Sinha
[protected]

Hi, Sorry to say that we are facing bad experiences from Internet banking facilities from ICICI Bank. Whenever we try to open the Site to do transaction page will not open.this has happened many times in the evening hours.We are Fed off with your Internet service.Kindly request you to rectify it. Regards, krishna sagar

I have placed a request to upgrade my debit card on 24 Feb 2015. Service request number: SR[protected]. It has been more than a week that you debited the charges from my bank account.I am still waiting to know what happened to my request. Neither I got any text nor I have been contacted by anyone.Also I unable to see anything under 'Track Service Request' when I login to my Internet bsnking. Feel free to contact me on [protected]

Hi, This is Kuldeep & my ICICI bank account no is[protected].Five unauthorized transactions happened to my ICICI Debit card on 13 Jan 2015 (Rs 32996). I was using the ICICI Debit card from last 1 year and this is my salary account (Acc No.[protected]. The transactions happened in night and I got OTP after transactions and transactions alerts next day and informed customer care about that. They blocked the card and registered Dispute in a Service Request (SR[protected]. I submitted them Police FIR copy and Dispute Form. They asked me to wait for 7 days as their investigation team will do investigation. After 10 days they replied me that transaction has undergone a 3D secure PIN. I already replied that I never ever applied for such 3D secure authentication process and I never used any 3D secure PIN. I am totally unaware about 3D secure PIN process.You know what the surprising part is or I say beauty of this case. I received the OTP & other alert notifications, hours after all the transactions were already made successfully. I informed you on the same day about these fraud transactions, now it's your responsibility to roll back those transactions. ICICI BANK has to reverse my hard earning money. I have lost my faith on your bank. However I understand your concern related to 3D Secure PIN although I have repeatedly saying that I did not ever apply for the same. I do not know how this service has been activated on my account without my concerns but still if it is so then I am humbly requesting you to share the communication details by which I got registered with 3D secure authentication process. As per provided IP details by bank are no use to me as I am not the right person to dig out the actual recipient’s & that is why I have lodged my complaint with you. You are supposed to figure out, who did this transaction with the given IP addresses. Kindly note that for the same reason, I have already provided you the copy of FIR lodged at Laxmi Nagar police station dated on 14 Jan 2015. Now, I hope that you can approach the merchant & get the information simply by using FIR no or by taking help of police personnel as it is your duty to keep your customer safe & secure. As I have already stated, I have received all the OTP’s hours after the transaction were made already. It is surprising that all the transactions were made successfully even without OTP’s. It is sad that you are talking about industry guidelines when your own system is full of flaws. Being in banking industry you must have to keep up with the Six Sigma standard’s but how ironical that you are nowhere near it & I can prove it any given time. OK!!! if I go by your words, then would you like to answer some of my questions :- 1. Is your online banking application a single sign on or multiple sign on application? 2. Do someone can use the same 3D secure PIN for multiple transactions or he/she will need to generate a separate 3D secure PIN every time? 3. Can I be able to make multiple transactions from different locations at the same time? If yes, then how come your system is safe & robust? 4. How did these transactions were made without any OTP password? 5. How long does your system take to confirm your customer’s about successful transactions? In my case, I got these messages next day. How strange? 6. By using your online banking portal, is it possible to make two transactions in just 3 seconds? & If yes, then again how come your system is robust & secure? Being in banking industry, is this the right approach to ignore these simple flaws in banking process? It is even more humiliating when I did not get any response from my bank branch even when I called them myself, no one is available there to pick my call. I specially want to name Mr. Amit Kumar working at Noida sec 50 branch. This has been pending from last 48 days since I have not received any fruitful reply. Looking for some positive response from your side else I have no choice left other than filing a court case against ICICI bank asking for my lost money with the compensation for all mental harassment I am going through these days. Your Frustrated Customer. Kuldeep Email:kuldeep.[protected]@gmail.com