ICICI Bank Complaints & Reviews

Dear sir, madam I am not satisfied to your service. Your service boy is not able to find 'ICICI BANK TELI BAGH BRANCH' lucknow-226014 .He carring my most important document.My docket no. Is Awb M16566812. He wrote such person is not there. Kindly solve this Regards Amrit raj Icici bank [protected]

It's been more than a month since I applied to convert my account from major to minor and still nothing has been done and they don't even know the procedure and have to call the boss again and again.They show attitude towards customers and always fail to call back and lie about various things. Mr.Sukhwinder, an employee of the branch is someone who doesn't know his work and is irresponsible.Worst branch ever. If this continues the brand name of ICICI will go down.

I too am a victim of this fraud. On 2nd Feb I had received a call from someone claiming to be from ICICI. She told me that I have some unclaimed reward points and I being a good customer to ICICI, they want to refund those points in the form of gifts for Rs 6, 999/- .She said there will be a temporary debit entry in my card just to show that I have got this and they will again make a credit entry within 10 days. So, I do not have to do anything with this.I asked her how do I believe if the call is from a genuine caller of ICICI, for which she replied 'ma'am look at the Debit message you received, its from ICICI Id ' which was right & I was forced to believe the genuiness of the person. The girl also said that I will get a call from Amtec Engineers and they will say that this amount will be debited and NOT adjusted against any reward points. You should just say that its not an adjustment of reward points; otherwise they will cancel the gifts. When the Amtec guys called, surprisingly they asked me the same questions...! Finally I received some stupid gifts.When I received the statement for ICICI, I could see the debit of 6999/-I am not sure what and who will take care of this fraud. One thing I don't understand is - How can the message come from ICICI bank from where we generally receive messsage when we do a transaction. There is definitely some flaw from ICICI end. I am not sure when so many people have complained why are they not taking any action ? Why is ICICI bank sitting silently on this. How can those guys get our card number and telephone number, which are supposed to be confidential. How can anyone make transactions on our card without our permission? - Bangalore - Sanghamitra

I have been receiving MAILS FROM ICICIBANK.COM that my bank account has been accessed from another site location and askinasking ME to fill up the details on the attached dash board of ICICI BANK with their Logo on it.I have sent a MAIL to Channel.[protected]@icicibank.com but they have not replied yet since last ten days.Their site has been hacked by fraudsters and is unsafe and not trustworthy for online transactions.

i put my frist complain to open my card for online payment, I have cerdit card [protected], I have mentioned my error foud on line I visited the branch uttam nagar submited my id and pancard. But, still I am not able to pay online. It is working for punch payments. It is also very tedious for me go to branch. I am a working man and have other responsibilities too. I do not have time to come to bank only to file a complaint or fill the application for card. It has been a long time. It is really very disappointing that bank is taking so much time for resolve my proble. I request you to look into the matter and have the enable my card for online payment dhiraj ray

Sir I have ICICI Bank Credit Card No. [protected] since last 9-10 years. In my Feb Bill ( For the month of Jan - 2015) Rs. 670 has imposed as late fee. Full amount has been remitted before due date (28 Jan 2015) and debited from my bank on 2nd Feb 2015. You are therefore requested to reverse it. Pl note that I never defaulted any payment - my track record may be checked. I tried contract by phone by unable to contact.

Dear Sir/Madam, This is to bring to your notice that I have been a victim of Identity theft and have been harrassed and humiliated by three banks ICICI, Bajaj Finance and Capital First. This case was first reported in 2011 when ICICI issued a fake Credit Card in my name which was used by fraudster in my name (Ref to Complaint Number [protected]) and post investigation ICICI was found to be guilty in this case and my innocence was proved. I agreed to settle this case on the condition that my CIBIL rating will be restored and my name will be removed from defaulter's list. However, ICICI did not restore my rating and also did not raise red alert in the market so that fraudster could have been prevented from further frauds. And this led to fraudster committing two more frauds at Bajaj Finance Services and Capital. He took 4 Consumer loans from Capital First 413549/413545/413542/413554 and also 2 Consumer loans from Capital First 5810CD00013008, 5810CD00013009 While committing these financial crimes he used same address 415 C Naya Khand 3rd Indrapuram 1449 UP 201010 and phone number [protected] and email address [protected]@PATNI.COM which never belonged to me. I spoke with these banks and they say they are trying to solve this problem ASAP. I have following questions from you all 1. I have recieved so many obscene calls by recovery agents of these banks where they used abusive language and also life-threatening calls 2. They downgraded my rating in CIBIL as a result my loan application was rejected by all banks and this led to delay in my important work such as renovation of my house and other important works 3. They brought down my public image in front of my office colleagues and manager and neibours etc. 4. I am tax payer citizen of this country and paying 40000 INR every year to GOI and expect fair treatment, however, I have been denied all benefits by banks due to this fraud. I spoke to these banks regarding compensation for this loss of image, cost incurred due to Internet uses, purchasing of CIBIL Report, humiliation and harassment due to rejection of loan application. However, they refused to pay compensation. Please look into this grievance and initiate diciplinary action againt these banks so that they pay compensation for their crime

I have visited the icici atm east guru angad nagar, delhi-92 on 15th Feb.2015 at 5.13 pm for withdrawal of Rs, 20000/- but ATM machine has disbursed only Rs.100/- instead of Rs.20000/- for which I called customer care at the same time vide SR[protected] and was convinced by the official that within 2 working days I shall get the amount back in my account no.[protected] but on 18.2, 15 on calling again the customer care I was surprised to know that the complaint was closed as they say the transaction was successful. I lodged the complaint again SR[protected] and informed that I should visited the nearest branch for footage of the ATM. I went to Laxmi Nagar Branch, Delhi-110092 where Mr. Amit says that they dont have any footage and they have to arrange it from their Mumbai office which shall only be available after one week. Now I request to pls provide the footage so as to prove my statement and get my hard earned money back to my account. A few people also came in the same ATM for withdrawl and could not get the amount as the machine did not have the money in it. So resolve my problem as early as possible

Hi,

I have a credit card with me since 2 years now and my credit limit is the same as it was when i received. The credit limit is 25, 000/- at the moment I want that to be increased.

Please advise how to proceed with this.

If you wish to speak to me please call me

Regards,
Ayman Sharieff

Dear Sir/ Ma'am, I am, Simanchal Satpathy having a saving account in your bank at Choudwar branch, Odisha. My account no. is[protected]. My Brother-in-law deposited Rs-50000 on 31st Jan, 2015. You have deducted ANW Charge Rs-250 and S Tax Rs- 30.90 Ps. as ANW charges. The guy who opened my account told me that till 50, 000rs. there will be no charges.So please do take correct action against the deducted amount. Thanking you, Yours faithfully. Simanchal Satpathy

Today On 18/02/15 I have received a mobile call stating calling from ICICI Bank for up-gradation of my credit card and asked me the information related to the card. Immediately after some time I have received sms for a transaction of Rs.5070/-to AIRTEL was done (5.28 pm) from my ICICI Bank Credit Card. With- in couple of seconds (11.44 am) I have informed the ICICI Bank Customer Care for this un-authorized transaction and instructed to HOLD the transaction. But ICICI Bank without holding the payment asked me to contact AIRTEL to reject the payment. I called to AIRTEL customer care and came to know that transaction was made in Mumbai and transaction id is 859565.Can you please check if we can stop the payment. Instead of hearing my HOLD the Payment instructions the bank is stating this is not possible as per Banking Rules. I am surprised, the Banking Rules are for Customer's safe or for the Fraud Makers convenience. As due date for the payment is approaching I request the fast action in this regard.. With Warm Regards, -----Aniket Potwekar, Email-aniket.[protected]@gmail.com, Mobile[protected]

Dear Sir,


Against total due of my above card no i paid Rs.4000.00 through a I C I C I Bank cheque on last saturday and on today i dpeosited a cheque of Rs.5300.00 So, my all due is clear now request your good selves to give me reimbursement of interest and late fees which you charged me since last 2 or 3 months. Please take up this mail as my humble request to your goodselves only and nothing more. Hope you will understand me and help me.


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I want to get this into your notice that a reputed bank (which I had long association) has a very INAPPROPRIATE and UNFRIENDLY way of dealing with small loan/cash which they provide against credit card.

To get this loan, I talked TWICE with customer care executives on ICICI bank help line number. Whatever they told was convincing and as per my requirement, so I agreed and applied for loan of Rs 2, 30, 000. Which got credited in my account on 25th Nov.

The problem happened with statement dates and due date.
Both the time when I talked with customer care executives they told me that the statement date would be 23rd of every month with ~15 days payment time (total of ~45 days, similar to credit card statements) to pay 3 installments.(Which was ok to me).
Customer care executives don't provide any WRITTEN proof of such conversation - NO emails, NO sms regarding statement dates/due dates/installment amounts.

Now the trouble and harassment started:

loan requested -24th Novamount credited -25th Nov1st statement date -5th Dec (not 23rd which was told to me)due date -23rd Dec (not even 30 days while ~45 days was told to me)

I contacted helpline they asked me to complain ICICI bank nodal officer through site. I did. They keep on doing enquiry but unable to find anything regarding conversation.

I requested for statement date change to 23rd ON HELPLINE which THEY DID and confirmed. So
2nd statement date - 23rd Jan
due date - 10Feb (good so far)

I paid 1st and 2nd installments in time.

Now again I got a statement for 3rd statement -
3rd statement date - 16th Feb (not 23rd which was changed)
due date - 23rd Feb

I have just paid my 2nd installment on 7th feb and had no idea about receiving the 3rd statement on 16th Feb ...so soon, not even 10 days time from 2nd statement payment.

How could any bank behave in such an irregular manner and hide these information from customers?
ICICI bank should provide all these information (amount, statement and due dates) IN WRITING to customer before approving the loan/cash.

I am Tejas Gawade (Mob:- [protected]). I received the call from Multicards Mumbai Miss Aditi:- [protected] // [protected] for lifetime free ICICI credit card/ No joining fees for our company salary account. My 2-3 collegues also requested for ICICI lifetime free credit card. Now we received the statement which include Joining fees.Again called the same number but every time take the call different operator & not giving proper answer.

On 22/01/15 I have received a mobile call stating calling from ICICI Bank for up-gradation of my credit card and asked me the information related to the card. Immediately after some time I have received email as well as sms for a transaction of Rs.4870/-to AIRTEL was done (11.35 am) from my ICICI Bank Credit Card. With- in couple of seconds (11.44 am) I have informed the ICICI Bank Customer Care for this un-authorized transaction and instructed to HOLD the transaction. But ICICI Bank without holding the payment asked me to contact AIRTEL to reject the payment. I have contacted AIRTEL but they denied the same instead asked me to ask ICICI Bank to charge back or reverse. Mean time, the payment was processed and ICICI Bank is now demanding me the payment. An amount of Rs.4870/- is unnecessarily debited to my ICICI Bank Credit Card inspite of my instructions to hold the same. I have already followed up the matter with ICICI Bank Senior Management through e-mails and the matter is still pending. Instead of hearing my HOLD the Payment instructions the bank is stating this is not possible as per Banking Rules. I am surprised, the Banking Rules are for Customer's safe or for the Fraud Makers convenience. As due date for the payment is approaching I request the fast action in this regard. I am attaching herewith copy of transaction details and my mobile call details. If, required I will submit Copies of my all e-mails follow-up with ICICI Bank as well as AIRTEL. With Warm Regards, ----- D B Kadam Manager (Finance) Gujarat Narmada Valley Fertilisers & Chemicals Ltd. 1 Ghanshyam Park, 1 Dhole-Patil Road, Pune - 411 001. Maharashtra (India). Phone : [protected] / [protected] Extn : 28 Fax : [protected] IP Extn : 4172 Mobile : [protected] E-mail : [protected]@gnfc.in

Dear Sir, I have ICICI Credit Card, I received a call from multiple Mob nos.([protected], [protected], [protected]) from Master and Visa Verification Department at ICICI Chennai on 3-Jan-2015. She (executive) told me that ICICI Bank will Issue a new Replacement Card on behalf of my existing Credit card since it’s going to expire. So first Bank Debit the charge of Rs.-8299 (Same is already been debited) but your reward point is 8299 that the same amount will be redeemed in your account before generating your bill. But still I am not received anything. So I Can't Liable to pay this amount. So please Solve My Problem and Save me from This Fraud. Thanks I am wondering how come the fraudster knows all my bank details. ICICI is responsible for keeping my account details secretly. But normal fraudster has all my account information and they tried talking to me as ICICI customer care executive. How come the fraud merchant is not being blocked from doing ICICI banking transaction even the merchant identified as fraud?? How come my details are shared to fraudster when its maintained by ICICI Bank?? ICICI Bank is solely responsible for this fraud to happen hence ICICI has to resolve the issue My Card Details: Bank Name: ICICI Bank Name: R. Tamilselvam My Mobile Number: [protected] Fraud Transaction Detail Date: 03/01/2015 Ref No: 74678445004415074514885 Transaction Details: Monarch_EPayKerala MUMBA IN Amount: 8299/- Authorization ID: 998571 Merchant Name: Monarch_EPayKerala Merchant ID: [protected] Fake Mobile Numbers used for this transaction 1. [protected] 2. [protected] 3. [protected] Regards, Tamilselvam

Dear Sir, This is to inform you that I am running ICICI Bank account[protected] last 5 year, But now this time i am very unhappy with your services my debit card misplace dated 14 feb 2015, I made last transaction Rs 1000 on 14 feb 2015 in evening at 7.00 PM and on 15 Feb 2015 there are three online transaction done from my debit card, Which is ok but i did'nt get any message, Which is not good & I did'nt Get any message regarding OTP (One Time Password) of any purchasing or any online payment, This is very shocking news for me, I am not expecting these irresponsible services from your side, One fraud person made three transaction from my debit card and i did'nt get any message, Now in today morning dated 16 Feb 2015, I got a call from ICICI Bank and one of your executive told me that Mr Avinash you have done 3 transaction yesterday, He told me that yesterday was sunday thats why we are not informed you Its means Telephone banking services are not active on sunday, "I know that my amount will not recover in future but i will take action for these type of services" Meanwhile Please check my account status and let me know who made this transaction & I want complete details There are three transaction made by some one person 1 16/02/2015 VIN/VODAFONE-BI/[protected]/0 Dr. 1, 500.00 2 16/02/2015 VIN/PAYU-www.ox/[protected]/0 Dr. 2, 020.00 3 16/02/2015 VIN/PAYU-www.ox/[protected]/0 Dr. 2, 020.00 So please let me know the Vodafone mobile number and other two transaction at my mobile [protected] My ICICI Bank account number Account Name AVINASH DAVE A/C[protected] Please Solve this matter ASAP Thanks & Regards, Avinash Dave [protected]

Dear sir, I'm Shariq Ali, My account no is:[protected], I was just checking my account details, and I saw the following deduction:- Serial Number Transaction Date Transaction Remark CR/DR Amount (INR) 4 12/01/2015 SMAB Chgs DEC14+Stax43.26 Dr. 393.26 This was done without any prior information, Which is totally wrong. So I request u to refund my INR 393.26. After that I've cleared my account and I'm thinking of closing it for good. Thankyou, regards Shariq Ali A/C[protected] ph No: [protected] shariq.[protected]@gmail.com

I have a Demat account in ICICI bank for 3 years now. When I checked my bank transactions and I found that there is one debit transaction 39172407 DP CHGS TILL NOV-14'---- INR 499.62'. When I created the Demat account, I was not told about the DP charges, it was told me by the ICICI representative that it is free of cost and it will never be charged and also I did not get any message alert in my mobile which is registered with mobile banking with ICICI. My ICICI account number is [protected]. This is completely unacceptable and please refund my amount. My phone number is [protected]

I am able to pay all loans regularly and in time, but still bank not approving the my loan request as per last cibil reports. So it is requested you to do the needful for improve my cibil report. Past loan account numbers which was closed is given below for your ref. Pls. Credit Card No. - [protected] (Closed) Credit Card No. - [protected] (Closed) Credit Card No. -- [protected] (Closed) PL Loan[protected] LPJA[protected]Closed) Car Loan[protected] LAJAM[protected] (Closed) Your urgent action will solicit in this regards.