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ICICI Bank Complaints & Reviews

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Updated: Feb 2, 2026
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A
anilc57
from Chennai, Tamil Nadu
Jan 26, 2015
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Address: Hyderabad, Andhra Pradesh

Anil chauhan account number[protected] charged for amount 2 12/01/2015 SMAB Chgs DEC14+Stax43.26 Dr. 393.26 7 12/12/2014 SMAB Chgs NOV14+Stax0.24 Dr. 2.27 I did not got any intimation about this charges, take off these charges, else I will be forced to close the account.
ICICI Bank customer support has been notified about the posted complaint.
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    Tanmoy Sinha
    from Delhi, Delhi
    Jan 23, 2015
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    Address: Kolkata, West Bengal

    hi i have been receiving mails in my official email id from ICICI Bank Credit Card that the same has been issued in my name whereas i have never applied for any ICICI Bank credit card, Today again i have received email quoting that the credit card has been issued &transacted
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Mr. Sinha,

    We regret the inconvenience caused. Please write to [protected]@icicibank.com with your contact details. Our official will assist you. Refer 'a05ete' in the subject line.

    Regards,
    ICICI Bank Customer Service Team
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      S
      suhasp
      from Mumbai, Maharashtra
      Jan 23, 2015
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      Address: Mumbai City, Maharashtra

      Dear Sir/ Madam, My self Suhas Atmaram Pawar. My Credit card Num is [protected] DOB: 13/08/1956 Exp Date: 01/18 I have been using ICICI Credit card since past few years. Now my Credit limit is 65k. I want to know my current Credit Card Balance as I have been making all the payments on time, infact i am also receiving the acknowledgement from your end for receiving the payments, but in spite of that my credit limit is not still decreasing and I am not getting back my paid amount in my credit balance. So I request you to please look into this matter as soon as possible as I am in a urgent need of finances of now, also I request you to send me my statements on the following email id. [protected]@gmail.com Please do the needful. Awaiting affirmative reply.
      ICICI Bank customer support has been notified about the posted complaint.
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        A
        Abhay Kumar Prajapati
        from Delhi, Delhi
        Jan 23, 2015
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        Address: New Delhi, Delhi

        Dear Sir, I want to complain about branch manager A K Malhotra and employee karan kapoor of branch noida sec-11 They are not transfering my fund to me and asking for bribe for doing same. They have told that my file is ok for transfering. I have given near about[protected] as investment for clearing file for different issue arise and I have some call recording of same . Now I have no money to give then they are not giving my money
        ICICI Bank customer support has been notified about the posted complaint.
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          K
          kanumuri suresh
          Jan 23, 2015
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          Address: Hyderabad, Andhra Pradesh

          I applied credit card through online, I got 20 calls to collect my documents, once I gave my aplapplication with all documents till date no call nither any communication I tried for stastatus still it is showing no records found. I called to reperepresentative who collected my records his no.[protected] and he switched off his mobile. One of the worse customer service providing by Icici. I want to sue them because they wasted my time and I lost other opportunity because of them. My application: S[protected] Best regards Suresh [protected]
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            R
            Ravinandan Kushwaha
            from Mirzapur, Uttar Pradesh
            Jan 23, 2015
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            Address: Sonbhadra, Uttar Pradesh

            Sir,
            My self ravinandan prasad kushwaha my icici bank a/c no[protected]
            Submitted account closer form 15/7/2014 and my atm and cheque book same day submitted in branch same day after your branch manager instruction balance ammount withdrawal from account and d mate closer form submitted by your communication icici bank chunar branch 11/9/2014 but not close please take suitable action icici robertsganj branch and close as soon as possible

            Regards
            Ravinandan Prasad Kushwaha
            Mobile [protected]
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              Y
              yashpalsnegi
              Jan 22, 2015
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              Address: Gurgaon, Haryana

              My name is Yashpal Singh Negi. The registration amount of Rs. 100000 had been deposited through form zero against the application no. 6013958 for DDA Flat but the application was unsuccessful and the refund amount has not been processed till date in my account. I want to get the status of my refunded amount and to get deposited on my account at earliest. Yashpal Singh negi [protected]@rediffmail.com
              ICICI Bank customer support has been notified about the posted complaint.
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                S
                sachingaur21
                from Noida, Uttar Pradesh
                Jan 22, 2015
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                Address: Haridwar, Uttarakhand

                I was having an Salary bank account (A/c No :[protected] with ICICI bank Haridwar branch: Address : 7c Avas Vikas Delhi Haridwar Road 249407 ) I put a request to close my bank account through customer care but they denies, So i go to my base branch as well i put and fill the hard copy for account closure form on 21.12.2013. just a day before i also visited the same bank for the same reason, but they told me transfer of money will take time, so next day i transfer the money to my other bank account through net banking, and on 21.12.2013 i submit the hard copy for account closure. now i got some information about the civil report, it shows ICICI bank start imposing penalty to me on the basis of same ICICI account. Account balance is shows ZERO on net banking and checked through customer care as well as . Then how this "-" negative balance comes, Instead of closing the account after my request. ICICI now charged me. Account balance is already ZERO. and still today on 19.01.2015 it shows account balance as ZERO "0". so how ICICI bank doing this without showing info to customer not even any email or phone or SMS intimation to the customer. I have all the records what ICICI bank is doing without informing me about the deduction or make it as "-" negative balance it's around 5000 "-5000 Rs" (Negative 5000rs). Surely i will not pay this amount. I have following reasons for not to pay this amount:- * I informed the bank through customer care to close the account. But bank denying this mode of information. Why? * I Submit the hard copy of closure form at my base branch. * I was not informed before imposing penalty at me. I suppose customer should have been intimated before imposing any penalty so that he should take my decision? * This bank base branch should inform the customer about the status. I want this account to be closed immediately but bank is forcing me to pay this amount. Thanks Sachin [protected]
                ICICI Bank customer support has been notified about the posted complaint.
                till date no solution from ICICI bank side ...

                They are just calling me ... but doing noting.
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                  M
                  manoj ku .sharma
                  from Delhi, Delhi
                  Jan 22, 2015
                  Resolved
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                  Resolved

                  Address: Mathura, Uttar Pradesh

                  The Branch Manager ICICI Bank Home Loan Division Mathura (U.P.) Sub.: To continue my Home Loan account. Dear Sir, I wish to bring in your kind notice that I had applied for Home Loan vide application no. [protected] for property P-137, Block: Pearl, Shri Radha Vintage, Goverdhan Rd., Mathura and consequently I got sanctioned Home Loan of Rs. 14 lacs with Home Loan agreement no. LBMAT[protected]. According to Home loan agreement, first financed loan amount of Rs. 2, 01, 335.00 (Rupees Two lacs one thousand three hundred thirty five only) has been paid to builder on 28.12.2013 and the EMI against this loan is being deducted from my saving account no.[protected] of your branch itself. Further, the above financed loan amount was completely recovered from my saving account number. Due to some problem the second instalment of above home loan amount was not required by the builders and so till date the loan account was lying idle on zero balance. Consequently, the loan was cancelled and closed. Now, builder has started the construction and we need to next pay loan amount to the builder but as per your bank officials the above loan has been cancelled and close and we have to again we have to apply for fresh loan and pay filing charges and other related expenses. We request you to please continue the above home loan no. LBMAT[protected] because all the related papers, documents, builders and property are same. Hope you consider the case sympathetically. Thanking You
                  Aug 9, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  The Branch Manager

                  ICICI Bank

                  Home Loan Division

                  Mathura (U.P.)


                  Sub.: To continue my Home Loan account.


                  Dear Sir,


                  I wish to bring in your kind notice that I had applied for Home Loan vide application no. [protected] for property P-137, Block: Pearl, Shri Radha Vintage, Goverdhan Rd., Mathura and consequently I got sanctioned Home Loan of Rs. 14 lacs with Home Loan agreement no. LBMAT[protected].


                  According to Home loan agreement, first financed loan amount of Rs. 2, 01, 335.00 (Rupees Two lacs one thousand three hundred thirty five only) has been paid to builder on 28.12.2013 and the EMI against this loan is being deducted from my saving account no.[protected] of your branch itself.


                  Further, the above financed loan amount was completely recovered from my saving account number. Due to some problem the second instalment of above home loan amount was not required by the builders and so till date the loan account was lying idle on zero balance. Consequently, the loan was cancelled and closed.


                  Now, builder has started the construction and we need to next pay loan amount to the builder but as per your bank officials the above loan has been cancelled and close and we have to again we have to apply for fresh loan and pay filing charges and other related expenses.


                  We request you to please continue the above home loan no. LBMAT[protected] because all the related papers, documents, builders and property are same.


                  Hope you consider the case sympathetically.


                  Thanking You
                  The Branch Manager

                  ICICI Bank

                  Home Loan Division

                  Mathura (U.P.)


                  Sub.: To continue my Home Loan account.


                  Dear Sir,


                  I wish to bring in your kind notice that I had applied for Home Loan vide application no. [protected] for property P-137, Block: Pearl, Shri Radha Vintage, Goverdhan Rd., Mathura and consequently I got sanctioned Home Loan of Rs. 14 lacs with Home Loan agreement no. LBMAT[protected].


                  According to Home loan agreement, first financed loan amount of Rs. 2, 01, 335.00 (Rupees Two lacs one thousand three hundred thirty five only) has been paid to builder on 28.12.2013 and the EMI against this loan is being deducted from my saving account no.[protected] of your branch itself.


                  Further, the above financed loan amount was completely recovered from my saving account number. Due to some problem the second instalment of above home loan amount was not required by the builders and so till date the loan account was lying idle on zero balance. Consequently, the loan was cancelled and closed.


                  Now, builder has started the construction and we need to next pay loan amount to the builder but as per your bank officials the above loan has been cancelled and close and we have to again we have to apply for fresh loan and pay filing charges and other related expenses.


                  We request you to please continue the above home loan no. LBMAT[protected] because all the related papers, documents, builders and property are same.


                  Hope you consider the case sympathetically.


                  Thanking You
                  Dear Mr. Sharma,

                  We regret the inconvenience caused. Please write to [protected]@icicibank.com with your contact details. Our official will assist you. Refer 'a05aak' in the subject line.

                  Regards,
                  ICICI Bank Customer Service Team
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                    S
                    Sahil Polekar
                    from Mumbai, Maharashtra
                    Jan 22, 2015
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                    Address: Mumbai City, Maharashtra

                    Name: Sahil Polekar Card opting for: ICICI Coral Master Credit Card Credit Card Application ID: [protected] I have applied for the above stated credit card on 03-Nov-2014, since then the ICICI executives followed up and personally collected all the required document from me. Further one fine day received a call from one of the executive stating that the executive to whom i had submitted the documents has misplaced my documents and that i have to resubmit them. The executive also stated that the card was ready for dispatch and as soon as i resubmit the documents they would do the needful. I have been constantly updating ICICI about the situation putting up complaints through their portal. Initially received a feedback from some executive assuring that they would look into it, but eventually turned a blind eye over the situation. I am afraid that my documents would be misused by the executives who collected them, so i want ICICI to either process my application or return back all my documents submitted till date. Attaching a snapshot which stated by application date & status. I am so bugged to see ICICI marking status as completed even though no card has been issued. Regards, Sahil Polekar [protected]
                    ICICI Bank customer support has been notified about the posted complaint.
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                      C
                      chaitanya.tcs
                      from Bengaluru, Karnataka
                      Jan 22, 2015
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                      Address: Bangalore, Karnataka

                      ICICI Bank, My name is Chaitanya and I have received the same request from the +91114 numbers given above.. They have all my transaction details and all the information needed to do this transaction... Only thing they dont have is the OTP which I refused to give since this is for an online credit card transaction... They said that they are not attempting to make any online transaction, but it clearly was on the sms I received... When I started asking about the [protected]@1 sponsorship in this transaction and started interrogating them... they just were blank and backed off and finally disconnected the call... You need to take action on this issues... how do they have all the information.. where are they getting from...?? Please track them by the numbers or any other sources and bust these fraudsters... Requesting you to please take action as I could sense that the innocent ones will be victim for these trap... Regards, Chaitanya
                      ICICI Bank customer support has been notified about the posted complaint.
                      Jan 22, 2015
                      Updated by chaitanya.tcs
                      ICICI Bank,

                      My name is Chaitanya and I have received the same request from the [protected] .. They have all my transaction details and all the information needed to do this transaction... Only thing they dont have is the OTP which I refused to give since this is for an online credit card transaction... They said that they are not attempting to make any online transaction, but it clearly was on the sms I received... When I started asking about the [protected]@1 sponsorship in this transaction and started interrogating them... they just were blank and backed off and finally disconnected the call...

                      You need to take action on this issues... how do they have all the information.. where are they getting from...??
                      Please track them by the numbers or any other sources and bust these fraudsters... Requesting you to please take action as I could sense that the innocent ones will be victim for these trap...

                      Regards,
                      Chaitanya
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                        D
                        Deepti kunwar
                        from Delhi, Delhi
                        Jan 21, 2015
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                        Address: Gautam Buddh Nagar, Uttar Pradesh

                        Hi, My Name is:- Deepti Kunwar. I have applied for DDA Housing Scheme by ICICI Form Zero. My Application Number is:-6000954. I have not selected in lucky draw of DDA. So I want to know that when will I get the refund money. According to DDA they have released my refund but I have not received the same till date. Also Would I receive the refund through cheque or it will transfer in my account as I have paid through my online account only? Regards Deepti [protected]
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                          Dinesh Oza
                          from Vasai-Virar, Maharashtra
                          Jan 21, 2015
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                          Address: Thane, Maharashtra

                          I have taken ICICI Coral Master Card (5241 xxxx xxxx xx02) as it was claimed absolutely free in May 2014. Later I got Bills for annual charges. Till now I have not used card at all.I made lot efforts to cancel, but nobody responded properly. Now Bank is threatening me that it will impact my credit history.
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Mr. Oza,

                          We regret the inconvenience caused. Please write to [protected]@icicibank.com with your contact details. Our official will assist you. Refer 'a057ph' in the subject line.

                          Regards,
                          ICICI Bank Customer Service Team
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                            A
                            ANAND SALECHA
                            from Mumbai, Maharashtra
                            Jan 21, 2015
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                            Address: Mumbai City, Maharashtra

                            DEAR SIR I ANAND SHAH RECD BILL FOR NOV/DEC MONTH... YOU HAVE PUT LATE FEE CHARGE...FOR CARD NO.3770XXXXXXXX018 (ICICI VISA) I HAVE RECD BILL LATE...FOR WHICH PAYMENT WAS MADE LATE... KINDLY PLS REVERSE MY CHARGE...AND ALSO PLS DISCONTUIUNE MY CARD..AS THIS IS THIRD TIME I AM GETTING BILL LATE...AND EVERY TIME I CANNOT FIGHT FOR THE SAME...
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Mr. Shah,

                            We regret the inconvenience caused. Please write to [protected]@icicibank.com with your contact details. Our official will assist you. Refer 'a057i9' in the subject line.

                            Regards,
                            ICICI Bank Customer Service Team
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                              M
                              mandar.chaubal
                              from Mumbai, Maharashtra
                              Jan 20, 2015
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                              Address: Ahmedabad, Gujarat

                              Product: Loan Account > Account No: LPABD[protected] > Details of complaint: Hi Sir, > First of all, I would like to tell you that such thing has never happened in my four years of relationship with ICICI bank. This email is to express the inconvenience I've faced dealing with one of my personal loan's EMI. It never happened in past that my EMI was bounced however, due to huge financial crises in December, EMI was bounced. The bank person called me on 22nd December and asked me to pay the outstanding. I explained him the condition and commited to pay the balance on 2nd January. He gave me a workaround: > - He asked me to give a cheque dated 31st December and said he'll submit on 31st evening which will be cleared only on 2nd since 1st January is holiday. He said if I do so, there won't be any impact on Cibil. Thus, I gave him a cheque dated 31st December. However, things didn't go as anticipated. The cheque got deposited and bounced on 1st itself. This is total ridiculous thing. He stopped picking up my call and then he redirected me to his boss 'Mrutant'. The boss has started answering me in a rude way. I called ICICI customer care and had a word with a lady called Padma, Laxmi, and one more lady. They helped me understand the charges said they'll escalate the matter to see the possibility of a refund. And they didnot. But, I think only refunding is not the concern. I want to make an official complaint for the representative who gave me wrong information + my extra charge of 450 back + compensation. Date and time of call received: Very frequently, from 1st to 12th January. Don't have all the details but providing you couple of recent ones: 9th/10th January - call on my home landline so don't have the exact time 12th January - 10:33 on my mobile number 8th January - 3:53 9th January - 12:32 9th January - 4:51 And so on... Contact number where calls received: [protected] [protected] [protected] [protected] I hope the above details are sufficient in resolving this matter. Regards, A very unhappy customer
                              ICICI Bank customer support has been notified about the posted complaint.
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                                vivekmishra20
                                Jan 20, 2015
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                                Resolved

                                False information given for Bond Transfer

                                Address: Satna, Madhya Pradesh

                                My Brother was holding following Bonds Bondholder Number - 3633599 and 3633560 Name of the Investor - SARASWATI MISHRA and RAKESH MISHRA He was asked by LOTUS GLITZ GLOBAL to take part in Exit scheme by giving false inforation. We felt the communication was sent via the bank, since we had never contacted LOTUS GLITZ GLOBAL So first the biggest concern I have, Why our information by compromised and given to a Third Party. By the...
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                                pryn12
                                from Mumbai, Maharashtra
                                Jan 20, 2015
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                                Address: Ahmedabad, Gujarat

                                ICICI bank has freezed my account against the credit card due payment which was completely illegal and I have not done any of the transaction on that. It was done by someone else and i filed complaint about this also. All documents have been forwarded to ICICI via email. I have purchased mobile phone with the same credit card on EMI and I am regularly paying it every month without fail. Still they have blocked some amount which is unethical. It is leading me to completely cut any relation with ICICI bank in future. Please resolve my issue. Priyen Gadani [protected]
                                ICICI Bank customer support has been notified about the posted complaint.
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                                  YOGESHKUMAR1801
                                  Jan 20, 2015
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                                  Address: Ajmer, Rajasthan

                                  I HAD MADE A TWO DEBIT CARD PURCHASED ON 19/1/2015 FOR RS.200 ( TRANSACTION ID IS- [protected] & [protected]) IN FAVOUR OF VODAFONE BUT THIS TRANSACTION WAS FAILED.KINDLY REVERSE MY AMOUNT IMMEDIATLY OTHERWISE I WILL SUE ON ICICI BANK IN CONSUMER COURT BECAUSE IT IS NOT FIRST TIME.
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Mr. Kumar,

                                  We regret the inconvenience caused. Please write to [protected]@icicibank.com with your contact details. Our official will assist you. Refer 'a053zv' in the subject line.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    pradeepcbe18
                                    Jan 19, 2015
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                                    Address: Coimbatore, Tamil Nadu

                                    Sir i applied for prime minister's jhandan yojana scheme account in Ram nagar, coimbatore branch before 100+ days.. I walked in morethan 10 times to that branch.. But now itself didnt received any proper answer from icici.. Simply they are saying "manager is not here.. Application under process.. Your account will activate witthin 3 days.. " By Pradeep. [protected]. Coimbatore
                                    ICICI Bank customer support has been notified about the posted complaint.
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                                      Prakashasp
                                      from Arani, Tamil Nadu
                                      Jan 19, 2015
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                                      Address: Vellore, Tamil Nadu

                                      Sir, My Name is Prakash.S. From Ammoor, Vellore District, Tamil nadu My Mobile No. [protected] Email: [protected]@gmail.com I Got A Phone Call From This No. [protected], (in tat Date 19-January-2015 5.45p.m) And told us that they are from ICICI Bank and asked My Wife Name and ask us For Our Address, And threatened us for Loan Due Delayed.. But We Didn't Have any loan or Account in ICICI Bank. We Explained That We don't have any account in ICICI Bank.. But They Didn't hear us. We got Mental Depression after this Call.. We like to Know that Is this Fake Call or From The Bank of ICICI.. And Need Address of That Number for Legal Action. Note: We Recorded the Voice of Our Conversation Please .Find the Number is Right or Wrong. We Like to Go For Legal Action .
                                      ICICI Bank customer support has been notified about the posted complaint.
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