ICICI Bank Complaints & Reviews

TheDear Sir / Madam, I “Prashant Kuttan Acharya” was using ICICI Bank HPCL Silver Credit Card in 2006 and due to personal and family problem I could not do the payment. In 2014 I received a call from your bank and I did the entire payment of my total outstanding amount of Rs. 57011.45/- for my card no : [protected]. My payment started on 28/03/2014 and ended on 22/11/2014. Mid of December 2014 I got a call again from your bank and Shashi is the executive who gave me a call and said there is a amount outstanding for card. I told her that I had only one card and I already cleared the payment. But she said that 2 cards were issued to me. I need to understand if I had applied for one card how is it possible that 2 cards were issued. Shashi says there are 2 application form . I meet Mr. Mehul Patel also at Andheri Seepz ICICI office. I discussed with him also the same I applied for only 1 card then how is possible that 2 cards is issued. I request Mr. Mehul Patel to check if there are 2 application forms as I was sure there is some miss use of my documents so to confirm I requested Mehul Patel to show me both the application forms. 2nd card no: [protected] outstanding amount: Rs. 29332/- Shashi directly sent me both the application form copy at my residential address. when I checked both the application forms 1 was correct which I had done the payment and cleared all the dues, 2nd application form was not filled by me and the signatures were also not mine. There is a vast difference in my signature. And it’s clearly seen that someone has miss used my documents and used the card. Because on application form there are multiple stamp like 2004, 2005, 2006 & 2008.. When I communicated the same to Shashi she said she knew I will tell that it was a forged . Mr. Mehul Patel was also not ready to listen and said to do a FIR and give a copy. Next day Shashi again called me up and when I asked her to give mail ID she said first you do the FIR and then she will inform how to send her the FIR copy. I communicated the same to Shashi but she is not ready to listen and every day she calls me and say to make the payment ( do settlement) I told her why ing you should I do the payment for the card which I have not used. But she is not ready to listen. Today also she called in the morning 5/2/2015 at 10.30am and said I will again call you tomorrow at 2pm and I should inform her what have I decided weather I will do the payment or not. Shashi calls me from a landline nos:[protected] / 64571395 She calls with only one intention that I should do the payment . I need your intervention to sortout the issue. I had sent a mail earlier to the nodal officer of icici bank on 06/02/205 but I have not received any revert as on date 11/2/2015. Thanking you, Regards, Prashant Kuttan Acharya [protected].

To whomsoever it may concern, I am having bank account in ICICI Edappally branch, Ernakulam since 2010. My account no. is[protected] and My email address is sngth.[protected]@gmail.com. I was just checking my bank statement and got the shock because my account has been debited by MAB charges S tax 43.26+ 393.26. I don't have any mail informing about this MAB charges. I have no information from ICICI. No call, no mail and no msg. Now that I understand that ICICI bank has not informed me about change of balance system and if charges deducted are not credited back to my account then I will be left with no other option but to take this matter to higher authorities and Banking Ombudsman as this is CLEAR VIOLATION of Rule 8(1)(k) i.e. "levying of charges without adequate prior notice to the customer" of The Banking Ombudsman Scheme 2006. Regretfully Sangeetha Venu

I have to pay credit card bill by due date was 23, 802.95 I paid 23000 before due date, (Rs 800 Short) bill without seeing the actual bill under impression that it is something 23000. My mistake, I agree. So for 802.95, ICICI bank imposed 962.73 Interest charges & 118.99 Rs Tax. So instead of 802.95 Rs, I have to pay 1884.67 Rs Is it looks justified to you? I am getting very much bad experience with ICICI bank. I am ICICI bank customer from a long period around 8-9 years. With ICICI bank, If you make a small mistake, be ready for heavy penalty. Never use ICICI bank services. Arun [protected]

I have a Demat account in ICICI bank. When I checked my bank transactions and I found that there is one debit transaction '37927765 DP CHGS TILL DEC-14'---- INR 665..67'. When I created the Demat account, I was not told about the DP charges, it was told me by the ICICI representative that it is free of cost and it will never be charged . My ICICI account number is[protected]. This is completely unacceptable and please refund my amount. My phone number is [protected].

I had submitted all the necessary documents along with the initial funding cheque for opening NRE savings account in first week of December. During the account opening discussion the team mentioned that the account would be operational in 15 days and i would get all the deliverable's in 2 weeks.Its been over 7 weeks but i haven't yet received the Debit card and Pin. So i am not able to access my account. I have received the cheque book and when i try to reach out to customer care phone number using the account number they say its an invalid account number. When i tried to reach out to the contact-chat team, they asked to reach out to [protected]@icicibank.com. I have reached out to them and dropped multiple reminders but i haven't got any acknowledgement or response from them. I even tried to escalate the matter to head of NRI services department but i haven't heard from them. I also lodged complaint but haven't got any response. Its really pathetic customer service and no one is really bothered to attend my issues. They have en cashed the initial funding cheque on 1st of Jan. During account opening discussion it was mentioned that they will deposit the amount in my account as per the current dollar to INR conversion rate. During January period the conversion rate was over 61rs but they have deposited at rate less than 54rs. I have tried to reach out to them regarding this issue as well but don't know whom to reach out to resolve this issue. This is highly disappointed service from ICICI bank who boast themselves as being customer friendly and going out of way to help customers. I am thinking to take any legal action against them for cheating me and for not fulfilling their commitments and most importantly for mentally harassing me during all this time.

Team ICICI
Home Loan
Mumbai,


Subject: offer letter for loan facility wide application number [protected] (franchises code: BALVINDER KAUR- 193266)


Dear Sir/ Madam,

I have applied for home loan through your Kalayan West – zip code 421301 Branch, after submitting required documents I got a loan sanction letter attached herewith from Kalayan West bank, after giving me sanction letter they have demanded one more document form CIDCO which was not available from me & I ask them to give me some time as it will take 30 to 45 days to get this document from CIDCO.

Meanwhile the first EMI came on 05.02.2015 & nobody informed me regarding this, that time I did not not have sufficient EMI amount balance in my account No.[protected], even though Rs. 6409/- which was in my account was debited by your bank.

Due to mis - communication from your team I suffer a lot, hence request you to please do register my complaint & credit the debited amount in my bank account, also request you to please take action on your staff who have misguide me & issued me loan sanction letter without fulfilment of all the required documents from me, if they have asked me to submit this letter before issuing sanction letter I may change my mind not to transfer my loan account to your bank.

Financially I am unable to pay both EMI’s so kindly look into it and please help me to solve this problem on priority basis.

Also request you to please give me request / complaint number by reverting this mail asap.

Regards,
Pralhad Patil.
[protected].

I was used My money service in three years back, I entered all my bank details and used two month .within three month all my data had been deleted automatically without any information, then I thought it is waste service to subscribe again, So I unsubscribed in online portal, But still my money was deducted every month, So i complaint in phone banking customer care officer, and they promised that ICICI will refund the money I rarely check the statement, because I used to get SMS every transaction But ICICI bank people still they were taking money from my account silently without any mail/SMS alert. 1) Why they don’t sent any sms for subscription renewal approval from customer at least every year. 2) Why they don’t send any SMS/mail alert while monthly subscription deduction transaction. 3) I unsubscribed manually and Requested to customer care officer and went to bank about this issue and told them ICICI taking money from account without my approval. Past three years they are continuing the same money laundering service. Even yesterday also made call to customer care officer and spoke almost half an hour. Manager disconnect the phone without any resolution. I think if we don’t check the statement each month, this ICICI people subscribe many service without approval of customer and take money from your account If they genuine about their service then, why we are not Getting any reference number after unsubscribe manually/ also we don’t get any reference Number even after speaking to phone banking customer care officer. Because if we plan to approach legally, we will not have any Reference to prove their fraud. My account NO:　[protected]

Dear sir/Mam, As dated 31/01/2015 I have ordered offer watch at ICICI mention prorogue web side.Dated 06/2/2015 I have received a mail with my ordered shipment details..[Shipment #[protected]] but after that when I find trace my shipment details @ Javas Couier service, it has not showing any details..

Hello, I am raising this complaint in behalf of my friend, Mr Vikram Anil Ghodke. He held a credit card with ICICI Bank in 2005. However, later around 2010-11, he stopped it as there wasn't much requirement. He closed the card settling all outstanding amount and charges with the bank. Still every year, the recovery agents from ICICI, get his name in their recovery sheets and harass him. Every time he has to go through same torture explaining them, that like every year they have again come to him asking to pay for a card he has closed long back. He has to show them proofs, get them to verify with the bank officials and then they happily say sorry for inconvenience caused due to system glitch. This time now they have again come asking to pay charges and taxes amounting to Rs 50000. These recovery agents behave like they are dealing with defaulter and he has to go through this harassment every year. Even the amount increases every year, giving added tension to make them understand. The fault is of the Bank who cannot update it's system even after repeated requests. The consumer has to suffer due to their negligence. Yet the torture and wastage of time is for the consumer, who even at no fault of his has to go through this without any apology from the bank whatsoever. Please I request you to intervene into this and get the ICICI Bank to stop harassing people this way for no reason. My friend's contact details are as below : Email Id - ghodke.[protected]@gmail.com Mobile - [protected] Thanking you for your time.

of Dear Sir, My Account number is[protected]Chirag Patel), account has SMAB Chgs DEC14+Stax43.26 charge of Rs.393.26 which was without any information. Kindly look into this matter and refund my balance.contact details Email id -Chiragpatel.[protected]@gmail.com Contact number +91 [protected]

I raised 30compilants but no body reduced..Every body asking information but nobody responed

Matrix cellular has debited my icici bank credit card no xxx 9111 without our consent and prior intimation to us. How does the crdeit card division allow debit transaction without permission from the customer???

I hold ICICI bank Credit card . I left India . I live in United states for past 2 Years. I have not used my card for the two years to swipe/online transactions. But someone misused my credit card on 05-August-2014 for 39792.24 and i complained ICICI bank . They asked me for all my documents for 10 times and i have sent it all the documents for the proof . But they are passing the time by simply asking the same documents again and again. Collection department pretend to help but they are not. ICICI Bank took money from my savings account with intrest, late fees, service charges of 51369.43 without my permission and they are not refunding. I have raised 4 service request but they keep on asking the same documents which i have already sent to all the collection department managers like sandya, boopathy and lavanya ( SR[protected]. But looks like ICICI is trying to pass the time limit for dispute transaction. Regards, Senthil Pandian

Fraudulent Transactions in ICICI Bank SAVINGS Account on 8th January 2015 through debit card. In continuation of the complaint lodged by my daughter Nupur Jhajharia in respect of fraudulent transaction in Bank Account on 8th January 2015. The bank account no.[protected] is maintained with ICICI Bank, Nariman Point Branch, Mumbai-400021. The account is held jointly in the name of NUPUR JHAJHARIA and KRISHNA GOPAL JHAJHARIA. On 8th January 2015 after I woke up around 7.00 AM, when opened my email account, I noticed that I had received 5 transaction alerts in my email from ICICI Bank for 5 transactions in my joint account for amounts of Rs.39, 989.00, Rs.9, 999.00, Rs.9, 999.00, Rs.10, 000.00, Rs.3, 000.00 totalling to Rs.72, 987.00 between 5.15 AM and 5.20 AM. The transactions were made by scrupulously misusing my debit card data by unknown miscreants. I had also received 6 SMS transaction alerts from ICICI Bank on my mobile number [protected] registered with them 5 pertaining to the above mentioned transaction and one pertaining to creation of 3D Secure Pin at 5.17 AM. The 3D Secure Pin was created by the fraudsters in their own manner and purpose after the first transaction of Rs.39, 989.00 was made at 5.15 AM. I immediately got in touch with the customer care of ICICI Bank at around 7.30 AM and reported to them that fraud has taken place in my account using my debit card and the money lying in the account had been withdrawn by some fraudster. The customer care asked me report the matter to the banks nearest branch and the local police station. The customer care informed the complaint number registering the complaint will be sent by SMS on my registered mobile number. No SMS was sent by them. At around 11 AM on visiting the nearest Prabhadevi Branch for filing the complaint, they refused to acknowledge the complain in absence of complain number from the customer care and copy of FIR filed with the local police station. I filed the complaint with Dadar Police station around 11.15 AM and acknowledged by them. Thereafter several calls were made to the customer care and finally complain no. SR[protected] along with the transaction details were provided by them at 2.30 PM. At around 3.45 PM I again visited the Prabhadevi Branch and filed the complaint with them along with the copy of complaint with the police station, complaint number of customer care and transaction list provided by the customer care and obtained the acknowledgement. The officer assured that the matter will be resolved within a fortnight. The vendors as per transaction list provided by the customer care of the bank were also contacted and alerted regarding the fraudulent transactions. Further details were provided by two vendors. The bank has flatly disowned the responsibility and rejected my complain stating that the transaction has been done after 3D Secure PIN verification. QUOTE “The 3D Secure Pin is a personal information and card holder is responsible for its safety. 3D PIN will not be known to any third party unless compromised/revealed by the Card Holder. The bank shall not be responsible for misuse and debit card/3D secure pin and does not incur any liability for the consequences arising out of any misuse by unauthorised person/s. “ It would be pertinent to note that I had never applied/created a 3D SECURE PIN, moreover the same was created by the fraudster himself, which is evident from the message alert received from the bank. The bank is not taking cognizance of the same and on the contrary putiing the blame on the customer for the lapse/incompetency on their part. On browsing through the net it is observed that maximum frauds take place in ICICI Bank and modus operandi in most cases being the same. CAN SUCH FRAUDS WITHOUT ICICI BANK being in nexus with the FRAUDSTERS? On 3rd February 2015 it was published in Times of India regarding fraud in ICICI Bank and modus operandi was same. IS MONEY IN BANK SAFE? K G JHAJHARIA [protected]@hotmail.com

I am Mrs. Kanta Rani. I have ICICI Bank Cr. Card. I have not done any purchasing and transaction. But I received every month increasing amount of bill. Humble request to you, kindly look the matter and resolve it. thank you, Cr. Card No.[protected] Mob.+[protected]

Fraudulent Transactions in ICICI Bank SAVINGS Account on 8th January 2015 through debit card.
In continuation of the complaint lodged by my daughter Nupur Jhajharia in respect of fraudulent transaction in Bank Account on 8th January 2015.
The bank account no.[protected] is maintained with ICICI Bank, Nariman Point Branch, Mumbai-400021. The account is held jointly in the name of NUPUR JHAJHARIA and KRISHNA GOPAL JHAJHARIA.
On 8th January 2015 after I woke up around 7.00 AM, when opened my email account, I noticed that I had received 5 transaction alerts in my email from ICICI Bank for 5 transactions in my joint account for amounts of Rs.39, 989.00, Rs.9, 999.00, Rs.9, 999.00, Rs.10, 000.00, Rs.3, 000.00 totalling to Rs.72, 987.00 between 5.15 AM and 5.20 AM. The transactions were made by scrupulously misusing my debit card data by unknown miscreants. I had also received 6 SMS transaction alerts from ICICI Bank on my mobile number [protected] registered with them 5 pertaining to the above mentioned transaction and one pertaining to creation of 3D Secure Pin at 5.17 AM. The 3D Secure Pin was created by the fraudsters in their own manner and purpose after the first transaction of Rs.39, 989.00 was made at 5.15 AM.
I immediately got in touch with the customer care of ICICI Bank at around 7.30 AM and reported to them that fraud has taken place in my account using my debit card and the money lying in the account had been withdrawn by some fraudster. The customer care asked me report the matter to the banks nearest branch and the local police station. The customer care informed the complaint number registering the complaint will be sent by SMS on my registered mobile number. No SMS was sent by them.
At around 11 AM on visiting the nearest Prabhadevi Branch for filing the complaint, they refused to acknowledge the complain in absence of complain number from the customer care and copy of FIR filed with the local police station. I filed the complaint with Dadar Police station around 11.15 AM and acknowledged by them. Thereafter several calls were made to the customer care and finally complain no. SR[protected] along with the transaction details were provided by them at 2.30 PM.
At around 3.45 PM I again visited the Prabhadevi Branch and filed the complaint with them along with the copy of complaint with the police station, complaint number of customer care and transaction list provided by the customer care and obtained the acknowledgement. The officer assured that the matter will be resolved within a fortnight.
The vendors as per transaction list provided by the customer care of the bank were also contacted and alerted regarding the fraudulent transactions. Further details were provided by two vendors.
The bank has flatly disowned the responsibility and rejected my complain stating that the transaction has been done after 3D Secure PIN verification.


QUOTE
“The 3D Secure Pin is a personal information and card holder is responsible for its safety. 3D PIN will not be known to any third party unless compromised/revealed by the Card Holder. The bank shall not be responsible for misuse and debit card/3D secure pin and does not incur any liability for the consequences arising out of any misuse by unauthorised person/s. “
It would be pertinent to note that I had never applied/created a 3D SECURE PIN, moreover the same was created by the fraudster himself, which is evident from the message alert received from the bank. The bank is not taking cognizance of the same and on the contrary putiing the blame on the customer for the lapse/incompetency on their part.

On browsing through the net it is observed that maximum frauds take place in ICICI Bank and modus operandi in most cases being the same. CAN SUCH FRAUDS WITHOUT ICICI BANK being in nexus with the FRAUDSTERS?

On 3rd February 2015 it was published in Times of India regarding fraud in ICICI Bank and modus operandi was same.

IS MONEY IN BANK SAFE?
K G JHAJHARIA
[protected]@hotmail.com

This is about irresponsible behaviour of the ICICIchennai bank customer care executive ... While I did a dth recharge before 10 days from my savings account Where the transaction was unsuccessful but the amount deducted from my account... After waiting for 10 days I didn't get any refund from the bank... I just call upon customer care by 5th Deb around 2.54pm...but the female executive who listen to my complain put my call on hold with out giving any info...I just be on call for 6 mins (waiting on hold without knowing either she wil come back r not)..., I don't know what kind of service they r providing, , , , , , after they deducted my amount wrongly... Kindly do the needful to take necessary action to avoid this kind of irresponsible behaviour s of that executive... Regards Subha b [protected]

Hi, I have got "Grid authentication error" when i tried fund transfer and immediately i called customer care for this error. Once the executive enabled the authentication of GRID, i tried again but faced the same problem. when i checked again, i came to know that it is enabled at the back end, but i am getting error message. I have attached the image of the error message. Pl resolve it and let me update on this. regards V T Murali SB AC no.[protected]

We have bought a single ICICI Money Multiplier Bond in the year 1998 for a price of 4000Rs. Redemption year-2022 Bond Holder No[protected] Certificate No-1367 Bond Holder Names- Bhogireddy Sri Sai Saran UG K Tirumala Gowri I would like to know the redemption status of the bond.

FW: ICICI Bank Credit Card No.: [protected] Venkatesh Naidu[protected] To: customer.[protected]@icicibank.com Sir/ Madam, I am pleased to write to you that you have just qualified to have your hidden business agendas broadcast globally. All imputations will be facts and supported by evidence admissible in courts of law. The fame that will be spread will not be defamatory. The risk as to consequences of business truncation and untouchability will be none of my business and I shall remain immune from action suits. Here I go...after having requested from time to time and eliciting zero response for amicable settlement. There shall be no further communication in this regard as I have miserably failed to reconcile. Thank you very much, VENKATESH NAIDU + 91 99200 xxxxx From: [protected]@hotmail.com To: customer.[protected]@icicibank.com Subject: FW: ICICI Bank Credit Card No.: [protected] Date: Sat, 31 Jan 2015 21:35:20 +0530 REPLY PLEASE. RETURN MY MONEY BACK. HOUNDED ME ENOUGH TO FLEECE MONEY TWICE. THAT'S UNFAIR AND UNETHICAL DISPLAYING LACK OF INTEGRITY. Tank you, VENKATESH NAIDU + 91 99200 xxxxx From: [protected]@hotmail.com To: customer.[protected]@icicibank.com Subject: FW: ICICI Bank Credit Card No.: [protected] Date: Fri, 30 Jan 2015 23:03:49 +0530 Sir, Please reply. I will otherwise start talking about this on Facebook and other social forums and bring out the unfair business practices of ICICI Bank in Public interest. Thank you very much, VENKATESH NAIDU + 91 99200 xxxxx From: [protected]@hotmail.com To: customer.[protected]@icicibank.com Subject: FW: ICICI Bank Credit Card No.: [protected] Date: Mon, 26 Jan 2015 09:45:29 +0530 Sir, Kindly reply. Thank you very much, VENKATESH NAIDU + 91 99200 xxxxx ________________________________________________________________________________...⇄ From: [protected]@hotmail.com To: customer.[protected]@icicibank.com Subject: FW: ICICI Bank Credit Card No.: [protected] Date: Fri, 23 Jan 2015 11:25:28 +0530 Sir, In my email dated 16th November 2014, I had communicated regarding my credit card no.: [protected] against which I made settlement by making cash payment of Rs 5122/-on 11/11/2014 at the ICICI Bank, J.B.Nagar branch, Andheri (East) with transaction ID# M381967 vide settlement letter ref. CC/1411/0195277 dated 08/11/2014. However, this was the SECOND time I was making the settlement in cash. A unique situation by ICICI Bank! You did not reply to my email dated 16th November 2014 or to my forwarded email dated 30th November 2014. Therefore, I am sending this email again to you with the hope that email etiquette would be observed. It would be only fair to scrutinise the double payments I was made to pay up after putting me in a tight corner and consider reimbursing the Rs 5122/- I paid in earnest. This is the best that ICICI Bank can do in my case. Nonetheless, you have lost me forever. Chances that I would patronise any of the goods or services by ICICI Bank is impossible in this lifetime, whatever the outcome in this matter. Thank you very much, VENKATESH NAIDU + 91 99200 xxxxx From: [protected]@hotmail.com To: customer.[protected]@icicibank.com Subject: FW: ICICI Bank Credit Card No.: [protected] Date: Sun, 30 Nov 2014 13:57:46 +0530 Forwarded Message... Thank you very much, VENKATESH NAIDU + 91 99200 xxxxx From: [protected]@hotmail.com To: customer.[protected]@icicibank.com Subject: ICICI Bank Credit Card No.: [protected] Date: Sun, 16 Nov 2014 20:56:01 +0530 Dear Sir, I have just made cash payment towards settlement of my credit card no.: [protected] on 11/11/2014. Cash payment of Rs 5122/- was made at the ICICI Bank, J.B.Nagar branch, Andheri (East) with transaction ID# M381967 in exchange of settlement letter ref. CC/1411/0195277 dated 08/11/2014. However, this was the SECOND time I was making the settlement in cash. Without going into the lengthy details of the case, I respectfully state that I made a cash settlement of Rs 2000/- on 09/12/2005 to close my credit card dues. However, the collection agent did not issue me receipt saying "full and final settlement" that I insisted upon. He and his superior promised me that a letter shall arrive by courier at my registered address confirming the card settlement. That courier never came and I continued to get credit card statements. I refused further payments and over the years I kept getting calls from the bank. My CIBIL was unnecessarily affected for no fault of mine. I booked flight tickets for Rs 4440/- on 07/03/2006 and paid up on 10/04/2006. Thereafter, I stopped using the card which is now expired. I decided to pay up and settle the matter fed up of being hounded by collection agents from time to time. Please find below the dropbox link to the attachment of the credit card scan that reflects the said cash settlement of Rs 2000/- on 09/12/2005. By this email communication, I desire that ICICI Bank may consider my case on facts and return the Rs 5122/- that I paid as settlement on 11/11/2014. Thank you very much, photo Venkatesh Naidu Old Tel # +91 982xx 2151x New Tel # +91 99xxx xxx99 [protected]@xmail.com [protected]@xxmail.com Mumbai Dropbox Link : https://www.dropbox.com/s/uqn6zwje6xrhjzf/Scan%20of%20ICICI%20Bank%20Credit%20Ca...⇄ © 2015 Microsoft Terms Privacy & cookies Developers English (United States)