ICICI Bank Complaints & Reviews

I hold ICICI bank Credit card . I left India . I live in United states for past 2 Years. I have not used my card for the two years to swipe/online transactions. But someone misused my credit card on 05-August-2014 for 39792.24 and i complained ICICI bank . They asked me for all my documents for 10 times and i have sent it all the documents for the proof . But they are passing the time by simply asking the same documents again and again. Collection department pretend to help but they are not. ICICI Bank took money from my savings account with intrest, late fees, service charges of 51369.43 without my permission and they are not refunding. I have raised 4 service request but they keep on asking the same documents which i have already sent to all the collection department managers like sandya, boopathy and lavanya ( SR[protected]. But looks like ICICI is trying to pass the time limit for dispute transaction. Regards, Senthil Pandian

Fraudulent Transactions in ICICI Bank SAVINGS Account on 8th January 2015 through debit card. In continuation of the complaint lodged by my daughter Nupur Jhajharia in respect of fraudulent transaction in Bank Account on 8th January 2015. The bank account no.[protected] is maintained with ICICI Bank, Nariman Point Branch, Mumbai-400021. The account is held jointly in the name of NUPUR JHAJHARIA and KRISHNA GOPAL JHAJHARIA. On 8th January 2015 after I woke up around 7.00 AM, when opened my email account, I noticed that I had received 5 transaction alerts in my email from ICICI Bank for 5 transactions in my joint account for amounts of Rs.39, 989.00, Rs.9, 999.00, Rs.9, 999.00, Rs.10, 000.00, Rs.3, 000.00 totalling to Rs.72, 987.00 between 5.15 AM and 5.20 AM. The transactions were made by scrupulously misusing my debit card data by unknown miscreants. I had also received 6 SMS transaction alerts from ICICI Bank on my mobile number [protected] registered with them 5 pertaining to the above mentioned transaction and one pertaining to creation of 3D Secure Pin at 5.17 AM. The 3D Secure Pin was created by the fraudsters in their own manner and purpose after the first transaction of Rs.39, 989.00 was made at 5.15 AM. I immediately got in touch with the customer care of ICICI Bank at around 7.30 AM and reported to them that fraud has taken place in my account using my debit card and the money lying in the account had been withdrawn by some fraudster. The customer care asked me report the matter to the banks nearest branch and the local police station. The customer care informed the complaint number registering the complaint will be sent by SMS on my registered mobile number. No SMS was sent by them. At around 11 AM on visiting the nearest Prabhadevi Branch for filing the complaint, they refused to acknowledge the complain in absence of complain number from the customer care and copy of FIR filed with the local police station. I filed the complaint with Dadar Police station around 11.15 AM and acknowledged by them. Thereafter several calls were made to the customer care and finally complain no. SR[protected] along with the transaction details were provided by them at 2.30 PM. At around 3.45 PM I again visited the Prabhadevi Branch and filed the complaint with them along with the copy of complaint with the police station, complaint number of customer care and transaction list provided by the customer care and obtained the acknowledgement. The officer assured that the matter will be resolved within a fortnight. The vendors as per transaction list provided by the customer care of the bank were also contacted and alerted regarding the fraudulent transactions. Further details were provided by two vendors. The bank has flatly disowned the responsibility and rejected my complain stating that the transaction has been done after 3D Secure PIN verification. QUOTE “The 3D Secure Pin is a personal information and card holder is responsible for its safety. 3D PIN will not be known to any third party unless compromised/revealed by the Card Holder. The bank shall not be responsible for misuse and debit card/3D secure pin and does not incur any liability for the consequences arising out of any misuse by unauthorised person/s. “ It would be pertinent to note that I had never applied/created a 3D SECURE PIN, moreover the same was created by the fraudster himself, which is evident from the message alert received from the bank. The bank is not taking cognizance of the same and on the contrary putiing the blame on the customer for the lapse/incompetency on their part. On browsing through the net it is observed that maximum frauds take place in ICICI Bank and modus operandi in most cases being the same. CAN SUCH FRAUDS WITHOUT ICICI BANK being in nexus with the FRAUDSTERS? On 3rd February 2015 it was published in Times of India regarding fraud in ICICI Bank and modus operandi was same. IS MONEY IN BANK SAFE? K G JHAJHARIA [protected]@hotmail.com

I am Mrs. Kanta Rani. I have ICICI Bank Cr. Card. I have not done any purchasing and transaction. But I received every month increasing amount of bill. Humble request to you, kindly look the matter and resolve it. thank you, Cr. Card No.[protected] Mob.+[protected]

Fraudulent Transactions in ICICI Bank SAVINGS Account on 8th January 2015 through debit card.
In continuation of the complaint lodged by my daughter Nupur Jhajharia in respect of fraudulent transaction in Bank Account on 8th January 2015.
The bank account no.[protected] is maintained with ICICI Bank, Nariman Point Branch, Mumbai-400021. The account is held jointly in the name of NUPUR JHAJHARIA and KRISHNA GOPAL JHAJHARIA.
On 8th January 2015 after I woke up around 7.00 AM, when opened my email account, I noticed that I had received 5 transaction alerts in my email from ICICI Bank for 5 transactions in my joint account for amounts of Rs.39, 989.00, Rs.9, 999.00, Rs.9, 999.00, Rs.10, 000.00, Rs.3, 000.00 totalling to Rs.72, 987.00 between 5.15 AM and 5.20 AM. The transactions were made by scrupulously misusing my debit card data by unknown miscreants. I had also received 6 SMS transaction alerts from ICICI Bank on my mobile number [protected] registered with them 5 pertaining to the above mentioned transaction and one pertaining to creation of 3D Secure Pin at 5.17 AM. The 3D Secure Pin was created by the fraudsters in their own manner and purpose after the first transaction of Rs.39, 989.00 was made at 5.15 AM.
I immediately got in touch with the customer care of ICICI Bank at around 7.30 AM and reported to them that fraud has taken place in my account using my debit card and the money lying in the account had been withdrawn by some fraudster. The customer care asked me report the matter to the banks nearest branch and the local police station. The customer care informed the complaint number registering the complaint will be sent by SMS on my registered mobile number. No SMS was sent by them.
At around 11 AM on visiting the nearest Prabhadevi Branch for filing the complaint, they refused to acknowledge the complain in absence of complain number from the customer care and copy of FIR filed with the local police station. I filed the complaint with Dadar Police station around 11.15 AM and acknowledged by them. Thereafter several calls were made to the customer care and finally complain no. SR[protected] along with the transaction details were provided by them at 2.30 PM.
At around 3.45 PM I again visited the Prabhadevi Branch and filed the complaint with them along with the copy of complaint with the police station, complaint number of customer care and transaction list provided by the customer care and obtained the acknowledgement. The officer assured that the matter will be resolved within a fortnight.
The vendors as per transaction list provided by the customer care of the bank were also contacted and alerted regarding the fraudulent transactions. Further details were provided by two vendors.
The bank has flatly disowned the responsibility and rejected my complain stating that the transaction has been done after 3D Secure PIN verification.


QUOTE
“The 3D Secure Pin is a personal information and card holder is responsible for its safety. 3D PIN will not be known to any third party unless compromised/revealed by the Card Holder. The bank shall not be responsible for misuse and debit card/3D secure pin and does not incur any liability for the consequences arising out of any misuse by unauthorised person/s. “
It would be pertinent to note that I had never applied/created a 3D SECURE PIN, moreover the same was created by the fraudster himself, which is evident from the message alert received from the bank. The bank is not taking cognizance of the same and on the contrary putiing the blame on the customer for the lapse/incompetency on their part.

On browsing through the net it is observed that maximum frauds take place in ICICI Bank and modus operandi in most cases being the same. CAN SUCH FRAUDS WITHOUT ICICI BANK being in nexus with the FRAUDSTERS?

On 3rd February 2015 it was published in Times of India regarding fraud in ICICI Bank and modus operandi was same.

IS MONEY IN BANK SAFE?
K G JHAJHARIA
[protected]@hotmail.com

This is about irresponsible behaviour of the ICICIchennai bank customer care executive ... While I did a dth recharge before 10 days from my savings account Where the transaction was unsuccessful but the amount deducted from my account... After waiting for 10 days I didn't get any refund from the bank... I just call upon customer care by 5th Deb around 2.54pm...but the female executive who listen to my complain put my call on hold with out giving any info...I just be on call for 6 mins (waiting on hold without knowing either she wil come back r not)..., I don't know what kind of service they r providing, , , , , , after they deducted my amount wrongly... Kindly do the needful to take necessary action to avoid this kind of irresponsible behaviour s of that executive... Regards Subha b [protected]

Hi, I have got "Grid authentication error" when i tried fund transfer and immediately i called customer care for this error. Once the executive enabled the authentication of GRID, i tried again but faced the same problem. when i checked again, i came to know that it is enabled at the back end, but i am getting error message. I have attached the image of the error message. Pl resolve it and let me update on this. regards V T Murali SB AC no.[protected]

We have bought a single ICICI Money Multiplier Bond in the year 1998 for a price of 4000Rs. Redemption year-2022 Bond Holder No[protected] Certificate No-1367 Bond Holder Names- Bhogireddy Sri Sai Saran UG K Tirumala Gowri I would like to know the redemption status of the bond.

FW: ICICI Bank Credit Card No.: [protected] Venkatesh Naidu[protected] To: customer.[protected]@icicibank.com Sir/ Madam, I am pleased to write to you that you have just qualified to have your hidden business agendas broadcast globally. All imputations will be facts and supported by evidence admissible in courts of law. The fame that will be spread will not be defamatory. The risk as to consequences of business truncation and untouchability will be none of my business and I shall remain immune from action suits. Here I go...after having requested from time to time and eliciting zero response for amicable settlement. There shall be no further communication in this regard as I have miserably failed to reconcile. Thank you very much, VENKATESH NAIDU + 91 99200 xxxxx From: [protected]@hotmail.com To: customer.[protected]@icicibank.com Subject: FW: ICICI Bank Credit Card No.: [protected] Date: Sat, 31 Jan 2015 21:35:20 +0530 REPLY PLEASE. RETURN MY MONEY BACK. HOUNDED ME ENOUGH TO FLEECE MONEY TWICE. THAT'S UNFAIR AND UNETHICAL DISPLAYING LACK OF INTEGRITY. Tank you, VENKATESH NAIDU + 91 99200 xxxxx From: [protected]@hotmail.com To: customer.[protected]@icicibank.com Subject: FW: ICICI Bank Credit Card No.: [protected] Date: Fri, 30 Jan 2015 23:03:49 +0530 Sir, Please reply. I will otherwise start talking about this on Facebook and other social forums and bring out the unfair business practices of ICICI Bank in Public interest. Thank you very much, VENKATESH NAIDU + 91 99200 xxxxx From: [protected]@hotmail.com To: customer.[protected]@icicibank.com Subject: FW: ICICI Bank Credit Card No.: [protected] Date: Mon, 26 Jan 2015 09:45:29 +0530 Sir, Kindly reply. Thank you very much, VENKATESH NAIDU + 91 99200 xxxxx ________________________________________________________________________________...⇄ From: [protected]@hotmail.com To: customer.[protected]@icicibank.com Subject: FW: ICICI Bank Credit Card No.: [protected] Date: Fri, 23 Jan 2015 11:25:28 +0530 Sir, In my email dated 16th November 2014, I had communicated regarding my credit card no.: [protected] against which I made settlement by making cash payment of Rs 5122/-on 11/11/2014 at the ICICI Bank, J.B.Nagar branch, Andheri (East) with transaction ID# M381967 vide settlement letter ref. CC/1411/0195277 dated 08/11/2014. However, this was the SECOND time I was making the settlement in cash. A unique situation by ICICI Bank! You did not reply to my email dated 16th November 2014 or to my forwarded email dated 30th November 2014. Therefore, I am sending this email again to you with the hope that email etiquette would be observed. It would be only fair to scrutinise the double payments I was made to pay up after putting me in a tight corner and consider reimbursing the Rs 5122/- I paid in earnest. This is the best that ICICI Bank can do in my case. Nonetheless, you have lost me forever. Chances that I would patronise any of the goods or services by ICICI Bank is impossible in this lifetime, whatever the outcome in this matter. Thank you very much, VENKATESH NAIDU + 91 99200 xxxxx From: [protected]@hotmail.com To: customer.[protected]@icicibank.com Subject: FW: ICICI Bank Credit Card No.: [protected] Date: Sun, 30 Nov 2014 13:57:46 +0530 Forwarded Message... Thank you very much, VENKATESH NAIDU + 91 99200 xxxxx From: [protected]@hotmail.com To: customer.[protected]@icicibank.com Subject: ICICI Bank Credit Card No.: [protected] Date: Sun, 16 Nov 2014 20:56:01 +0530 Dear Sir, I have just made cash payment towards settlement of my credit card no.: [protected] on 11/11/2014. Cash payment of Rs 5122/- was made at the ICICI Bank, J.B.Nagar branch, Andheri (East) with transaction ID# M381967 in exchange of settlement letter ref. CC/1411/0195277 dated 08/11/2014. However, this was the SECOND time I was making the settlement in cash. Without going into the lengthy details of the case, I respectfully state that I made a cash settlement of Rs 2000/- on 09/12/2005 to close my credit card dues. However, the collection agent did not issue me receipt saying "full and final settlement" that I insisted upon. He and his superior promised me that a letter shall arrive by courier at my registered address confirming the card settlement. That courier never came and I continued to get credit card statements. I refused further payments and over the years I kept getting calls from the bank. My CIBIL was unnecessarily affected for no fault of mine. I booked flight tickets for Rs 4440/- on 07/03/2006 and paid up on 10/04/2006. Thereafter, I stopped using the card which is now expired. I decided to pay up and settle the matter fed up of being hounded by collection agents from time to time. Please find below the dropbox link to the attachment of the credit card scan that reflects the said cash settlement of Rs 2000/- on 09/12/2005. By this email communication, I desire that ICICI Bank may consider my case on facts and return the Rs 5122/- that I paid as settlement on 11/11/2014. Thank you very much, photo Venkatesh Naidu Old Tel # +91 982xx 2151x New Tel # +91 99xxx xxx99 [protected]@xmail.com [protected]@xxmail.com Mumbai Dropbox Link : https://www.dropbox.com/s/uqn6zwje6xrhjzf/Scan%20of%20ICICI%20Bank%20Credit%20Ca...⇄ © 2015 Microsoft Terms Privacy & cookies Developers English (United States)

To, The Manager, ICICI Bank, Branch:- Patel Nagar Dear Sir, This is with reference to my Account Number[protected]______, which has been debited with 21, 227 INR as unwanted bank charges On Date __6th JAN_______, for cash transaction. On 30th Dec we have confirmed the deal id[protected]for Remittance Total Amount 25550 AED but Mr Rajesh Kumar (Bank Staff) missed my remittance because of them we have bear 25, 000 cancellation charges from hotel because of irresponsible job and even we have already informed earlier more than 4 times about remittance please do the remittance on time but he didn’t and they did our remittance on 31st Dec Instead of 30th Dec I was unaware of such a clause before I made the transaction. Also, I specifically checked with your bank staff but they are unable to clarify me, they gave me irresponsible answered from last 20 DAYS__ I am associated with your Bank for last _six_ months and I regret to inform you that this is the first time I am encountering such a problem. I request you to kindly look into the matter and remit the said amount into my account within the next two days. I would greatly appreciate your executing this request at your earliest. Thanking You, Yours Faithfully, Vineet Kumar Flyway Dubai Tours Pvt Ltd 2584/1 2nd Floor West Patel Nagar New Delhi contact no:- [protected],[protected]

Respected Ma'am/Sir, I have been depositing Rs. 17, 000 in cash as my rent in ICICI bank, Centrium Mall, Lokhandwala Complex Branch, Mumbai, from the 20th to 30th of every month for more than 12 months now. A/C Number[protected] A/C Name - Sanagameshwar R Iyer Like any other month, I had deposited Rs. 17, 000 in the Sangameshwar Iyer's A/C between 22nd and 30th of december, 2014. Mr. Sangameshwar checked his A/C statement after more than a month and informed me that the money has not been credited to his A/C. I had lost my receipt by then. I went to the bank and asked them to check their records of Cash deposits on the specified dates but they said that they couldn't find any deposit voucher of Rs. 17, 000 in Sangameshwar Iyer's name (Deposited by Nakul Rai). I went back the next day and asked them to show me the vouchers because I couldn't believe that the money has not been deposited as I had deposited the money myself, although I can't recollect the exact date of deposit but it was between 22nd to 31st of December from 10;30 am to 2:00 pm. I am still not convinced with the bank's reply and wish to check the bank's CCTV footage to prove that I had deposited the money at the Teller's counter as there was a long queue at the deposit machine on that particular day. Please help me access the CCTV footage of the bank on the specified dates and time as this is the only way I can prove that I had deposited the money. The bank manager, Arijit Ray isn't allowing me access to their CCTV footage and says that they don't keep CCTV footage of more than a month. I enquired from other sources and got to know that ICICI bank keeps CCTV footage of 90 days. Waiting for your prompt response. Yours thankfully, Name - Nakul Rai Mobile - [protected] Address - 12/D/202, Anita Nagar, Lokhandwala Complex, Kandivili East, Mumbai.

Dear sir We are taking about development of india and fair system.The bank like Icici is involved I cheating with innocent customers.One bank manager cheated me for his personal benefits given by icici bank.He said me to switch your corporate bond folio to icici prudential growth series 7 and it is free processing no exit load even before 1 year and your all money will transferred to new folio.thou I was not interested in share market his continuous pressure I switched.And disaster happened I loss one lac and 8 thousand. I made many complain but all useless.it look like Icici bank just want to trap innocent customers and earn money. One more funny thing the customer care of Icici telling me to visit the bank manager and now I am out of country I m a NRI. Please do not believe in Icici bank that lesson I ll give to all. Thanks

Hi, I am working in a company which have its account in ICICI bank. I handed all the needful documents and filled account opening form 2 weeks before to ICICI executive. But still this account is not activated. Address of Bank- 1417 Marathalli Branch, Bangalore My Account No is[protected] Thanks and regards, Vikash Gupta Mob no.[protected] Date: 4-Feb-2015

Respected Sir, Despite of my several instructions given to ICICI to cancel my Credit card, it has not been done so far. Additionally you have stopped sending bills to my registered address from past 3 months or so - I used to receive bills every month earlier. Also, I have NOT used the Credit card from past 2 months and your this month's bill charges of 110/- Rs. is not disclosed by you so how can I pay this amount?? Hereby you are requested to immediate cancel the following card and settle our account by waving 110/- Rs. which is not disclosed to me from your side. Details of my card is as follows : Sr. Card No. User Name 1. [protected] Mr. Mayank S Parekh

I am totally unhappy to see the poor and pathetic customer service from ICICI. Nothing has been done for reverting wrong transition which has happened.I am not getting any support from bank, ICIC is saying i have to take up with beneficiary IDBI and IDBI is telling i have to take up with initiating branch.I am a customer of ICICI and not IDBI The wrong transition has happened because of malefaction in ICICI Internet banking site, which I have immediately informed in nearby branch. Also given written request. This kind of non-customer centric response will surely impact your brand image. Following Wrong transition has happened from my account Number[protected]. Transaction Date 19/01/2015 Transaction RemarksBIL/[protected]/NchgRs5.00STRs0.62 Withdrawal Amount (INR)19, 005.62 Payee Account Number[protected] Bank IFSC CodeIBKL0000717 Payee Bank NameIDBI BANK LTD. Payee Bank BranchNO, 14TH EAST CROSS ST, GANDHI NAGAR, VELLORE-6 Payee Bank CityVELLORE Account Type:Savings Payee Bank Zip Code0 Payee Bank CountryINDIA

From Divya V Chandran Prasanth Bhavan Menamkulam Kazhakuttom Ph:No[protected] I applied for a mortgage loan in ICICI Bank, Kazhakuttom Branch on 6 th January 2015 . They asked to give a signed open cheque to process the loan. They didn't sanction the loan for some reason and they agree to give back the cheque the next day itself and it is almost three weeks and so far They did not give it back. Please find a solution for the same. Regards Divya V Chandran

Dear Sir/ Madam, It is bring to your kind information that I Bharat Bhushan, (s/o- Sundar lal, Mother- Monika Rani), is working at private company in Mohali. My Pay Direct Card is generated in ICICI bank for my salary. My PDC no- is- [protected]. On 8th January I want to quite my salary from yes bank ATM established in north Country Mall, Mohali. When I completed my transition my money is not received by me, but atm shows transition has been done. I complaint regarding this to ICICI bank customer care No- [protected], regarding my salary, Customer care executive says give me one week time we are checking, again I call to bank after one week, But nobody resolved my problems, When I call Saturday and today on[protected], at Delhi branch, they are also taking time, When I asked my complaint no if my complaint has been logged, they are disconnecting my call, or saying call after some time. Please do the need full, My family is depending in my salary, and my complaint is pending from last 25 days.

Hi, I am srinivasa rao papineni.I made an online transfer on[protected] of Rs 589 in the favour of zaak service pvt limited for idea mobile bill, transcation was failed but money was debited which has not come to my account till date.Transaction id-ZP14AB9579F71. Account number[protected] Could some please look into this as soon as possible?

I haven't subscribed to My Money service but still anual fee for JAN-15 to DEC-15 337 rupees got deducted. Most annoyingly I can't even find 'unsubscribe' in the my money console. What an insane they don't have toll-free number. I called support guy he hold my call for 13 minutes with no reply. I really got pissed off. Please unsubscribe me from My Money service and pay back my money. Details: 08/01/2015 BIL/[protected]/MMAnnual Fee JAN15-DEC-15/[protected].08

I had requested for a personal loan and had signed on the application form at 14% rate of interest. I was shocked to see that the first three pages of application were refilled with rate of interest as 14.5% and my signatures were forged in the first three pages. I got to know this after almost one month of chasing a clarification and as a result have not been able to use the amount and have sufferred a huge financial loss as a result. I have written multiple mails and have escalated this case to the highest level, but ICICI has been avoiding to take responsibility and has not even acknowledged a fault on their part. Worst of all, they have 5% prepayment charges. Please do not ever go with ICICI bank. This is probably the only bank that has such massive prepayment charges and follows all unethical practices to dupe you of your hard earned money

I have applied for DDA housing scheme, 2014 through online application. I have done the online payment of registration of rupees 100161/- through Form Zero ICICI bank net-banking. However I have not received the refund till 1st Feb, 2015. Kindly resolve the issue. My application number was 6019242.

Girraj Prasad Gupta

[protected]@jindalsteel.com