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ICICI Bank Complaints & Reviews

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Updated: Jan 2, 2026
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I
indiankk
from Agra, Uttar Pradesh
Sep 30, 2014
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Address: Gurgaon, Haryana

Dear Sir This is to inform you that paisapay has informed me that they have refunded my Rs 159.2 + Rs 159.2 (two entries of same amount) in my ICICI Bank Account :[protected] in July'14. Their mail is as follows : Hello Krishan, This mail is regarding refund for the transaction on eBay for Paisa Pay ID: [protected]. We understand from your mail, that you have still not received the refund for the Paisa Pay Id - [protected]. As we checked with our bank they confirmed that refund was successfully processed by them and also provided the ARN no. ARN no.:-'85215224191427968535437 ARN no.:-'85215224191427968533564. We would like to inform you that ARN no is generated post debit to merchant and passing credit to card holder. Every issuing bank has their own process of reconciliation hence it may not have credited. So we request you to check with your issuing bank only. We trust this information was useful to you. Do let us know if you need further assistance. PLEASE CONFIRM THE RECEIPT OF THE AMOUNT AND PROCED FOR TRANSFER IN MY ACCOUNT. IT IS MORE THAN TWO MONTHS THAT I AM WAITING FOR CREDIT IN MY ACCOUNT. REGARDS KRISHAN KUMAR KALRA [protected]
Aug 14, 2020
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Dear Mr. Kalra,

We are sorry to hear about your experience. We have made a note of your contact details. Our official will get in touch with you to assist you with your concern.

Regards,
ICICI Bank Customer Service Team
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    sange51
    from Mumbai, Maharashtra
    Sep 30, 2014
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    Address: Mumbai City, Maharashtra

    I have given Complain icici bank JP road Andheri west Branch Mumbai 400058. My name is sangeet mishra and my card no. Is [protected]. My contact no.[protected]. i have visit branch so many times regarding about same. And i called 2, 3 times to icici bank call centre. but dispute not resolved and they are charging me late fees on that dispute amount. It comes around 3500
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Mr. Mishra,

    We are sorry to hear your concern. We have made a note of your contact details. Our official will get in touch with you.

    Regards,
    ICICI Bank Customer Service Team
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      F
      Farooqui
      from Mumbai, Maharashtra
      Sep 30, 2014
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      Address: Mumbai City, Maharashtra

      I have been asked to pay this amount without any transactions. I have not even received any PIN to use the card. This is totally invalid and based on injustice. My card details is as follows: Mohd Farooqui Card No. [protected]
      ICICI Bank customer support has been notified about the posted complaint.
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        A
        Ajay Mahal
        from Bathinda, Punjab
        Sep 30, 2014
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        Address: Amritsar, Punjab

        Respected sir, I have my A/C in ur bank branch and my A/C No. is[protected] Ajay bir Singh . My debit card was destroyed and i applied a new one . The second card didnt get activated i vested ur bank branch and there was a mam i didnt remember the name she said that i have to apply again a debit card. So i applied again she said me that u wl get new debit card in a weak but i am very sorry to say till today it has been 29days since i applied my debit card. Please see to this matter as early as possible. My account is privelege account in ur branch but ur service is not up to mark . Please do solve my issue and reply me soon sir. Thanking you
        Aug 14, 2020
        Complaint marked as Resolved 
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          I
          indiankk
          from Agra, Uttar Pradesh
          Sep 30, 2014
          Resolved
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          Address: Gurgaon, Haryana

          Dear Sir This is to inform you that paisapay has informed me that they have refunded my Rs 159.2 + Rs 159.2 (two entries of same amount) in my ICICI Bank Account :[protected] in July'14. Their mail is as follows : Hello Krishan, This mail is regarding refund for the transaction on eBay for Paisa Pay ID: [protected]. We understand from your mail, that you have still not received the refund for the Paisa Pay Id - [protected]. As we checked with our bank they confirmed that refund was successfully processed by them and also provided the ARN no. ARN no.:-'85215224191427968535437 ARN no.:-'85215224191427968533564. We would like to inform you that ARN no is generated post debit to merchant and passing credit to card holder. Every issuing bank has their own process of reconciliation hence it may not have credited. So we request you to check with your issuing bank only. We trust this information was useful to you. Do let us know if you need further assistance. PLEASE CONFIRM THE RECEIPT OF THE AMOUNT AND PROCED FOR TRANSFER IN MY ACCOUNT. IT IS MORE THAN TWO MONTHS THAT I AM WAITING FOR CREDIT IN MY ACCOUNT. REGARDS KRISHAN KUMAR KALRA [protected]
          Aug 14, 2020
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Sir

          I received a call from ICICI Bank yesterday night. The person (mobile : [protected]) who gave me a ring was under the impression that there is some wrong debit in my account for which I have asked for a refund.

          I asked him to go through the mail for details and contents of problem but he choose to disconnect the phone stating that he is not fool that can't understand the complaint.

          I fail to understand what should I do ? Paisapay has provided me proofs that they have processed the refunds in my account in July'14 but ICICI Bank is neither listening nor responding nor solving the problem.

          Please come clean. You have received the sums from paisapay or not ?

          If no, state this .

          If yes, then please proceed for credit in my account... already late by two months.

          ARN no.:-'85215224191427968535437 for Rs 159.2

          ARN no.:-'85215224191427968533564 for Rs 159.2

          Quite disappointing that both paisapay and ICICI Bank are washing their hands.

          Seems I will have to resort to legal remedy after some time as this passing bucks will stop there and then only.


          Regards

          Krishan Kumar Kalra
          [protected]
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            Nildatt
            from Mumbai, Maharashtra
            Sep 30, 2014
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            Address: Mumbai City, Maharashtra

            Dear Team, I have raised complaint against dispute against credit card transaction on dated 10 Aug 2014 o[censored]SD 434.99. Same day I call to customer care and block the card, customer care tell me to submit credit card Xerox, company letter copy with duly signed form at Ghansoli branch within two days which I submitted as required. (documents submitted request number : SR[protected] Now 29.09 I have receive the letter mentioning my request rejected because of documents not provided they required passport copy. I call to customer care and tell them I don't have passport (till I not apply for passport). they say its cumpulsory otherwise you wants to pay total due amount. Please help to resolve the same Regards, Nilesh Jadhav. [protected] [protected]@yahoo.co.in
            +1 photos
            Aug 14, 2020
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
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              MuTthamizh Selvi
              Sep 30, 2014
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              Address: Kanchipuram, Tamil Nadu

              sir my name is ETHIRAJ.S.I applied the credit card in your bank. In my credit card processed for customer verification only going on.Sorry to say that i don't wish the credit card. so plz kindly cancel my credit card. Thanks Regards Ethiraj.S
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                I
                indiankk
                from Agra, Uttar Pradesh
                Sep 29, 2014
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                Address: Gurgaon, Haryana

                DEAR SIR PAISAPAY (EBAY) HAS INFORMED ME THAT THEY HAVE INITIATED AND COMPLTED MY REFUNDS (RS 159.2 + RS 159.2) IN MY BANK ACCOUNT[protected] IN JULY'2014. THEIR MESSAGE IS AS FOLLOWS : Hello Krishan, This mail is regarding refund for the transaction on eBay for Paisa Pay ID: [protected]. We understand from your mail, that you have still not received the refund for the Paisa Pay Id - [protected]. As we checked with our bank they confirmed that refund was successfully processed by them and also provided the ARN no. ARN no.:-'85215224191427968535437 ARN no.:-'85215224191427968533564. We would like to inform you that ARN no is generated post debit to merchant and passing credit to card holder. Every issuing bank has their own process of reconciliation hence it may not have credited. So we request you to check with your issuing bank only. We trust this information was useful to you. Do let us know if you need further assistance. If you have any query, visit www.ebay.in/customersupport and enter keyword(s) in the search box to find quick answers, or reach us by phone, chat or email. Note: Before calling us, please generate a PIN by clicking Contact Us and select a suitable topic for which you wish to speak to us. This will enable us to save your precious time and quickly connect you to a suitable executive to assist you with your query. Regards, Girish P PaisaPay Team AS I HAVE NOT RECEIVED THESE AMOUNTS IN MY BANK ACCOUNT TILL DATE, PLEASE DO THE NEEDFULL AS EBAY TEAM (PAISAPAY TEAM) HAS WASHED ITS HAND AFTER PROVIDINBG ABOVE INFORMATION. THEY ARE BLAMING ICICI BANK ONLY . KRISHAN KUMAR KALRA [protected]
                Aug 14, 2020
                Complaint marked as Resolved 
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                  M
                  Michael Midhun
                  from Coimbatore, Tamil Nadu
                  Sep 29, 2014
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                  Address: Coimbatore, Tamil Nadu

                  Hi Sir, I am having a salary account in ICICI BANK My account no is ICICI Bank:[protected] [Michael Midhun] My contact number is : [protected] I was just checking my bank E-Statement and got the shock. My account has been debited by SMAB charges. [protected] SMAB Chgs Jun14+Stax 1.76 Rs 16.00 [protected] SMAB Chgs AUG14+Stax 43.26, Rs 393.26 I have no information about deduction of SMAB Charges from ICICI. No call, no mail and no msg. ICICI Bank will be debited on SMAB Charges continuously, Please resolve my issue and get back to my money.
                  +1 photos
                  Aug 14, 2020
                  Complaint marked as Resolved 
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                    indiankk
                    from Agra, Uttar Pradesh
                    Sep 29, 2014
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                    Address: Gurgaon, Haryana

                    Dear Sir This is to inform you that ebay has confirmed to me in writing that they have processed Rs 159.2 + Rs 159.2 refunds in my ICICI Bank Account[protected] in July'14. Their mail is as follows : Hello Krishan, This mail is regarding refund for the transaction on eBay for Paisa Pay ID: [protected]. We understand from your mail, that you have still not received the refund for the Paisa Pay Id - [protected]. As we checked with our bank they confirmed that refund was successfully processed by them and also provided the ARN no. ARN no.:-'85215224191427968535437 ARN no.:-'85215224191427968533564. We would like to inform you that ARN no is generated post debit to merchant and passing credit to card holder. Every issuing bank has their own process of reconciliation hence it may not have credited. So we request you to check with your issuing bank only. We trust this information was useful to you. Do let us know if you need further assistance. If you have any query, visit www.ebay.in/customersupport and enter keyword(s) in the search box to find quick answers, or reach us by phone, chat or email. Note: Before calling us, please generate a PIN by clicking Contact Us and select a suitable topic for which you wish to speak to us. This will enable us to save your precious time and quickly connect you to a suitable executive to assist you with your query. Regards, Girish P PaisaPay Team BUT I HAVE NOT RECIVED THE MONEY IN MY BANK ACCOUNT TILL DATE. EBAY IS WASHING ITS HAND STATING THAT I NEED TO CHECK WITH BANK ONLY. PLEASE RESPOND IN WRITING THAT YOU HAVE NOT PROCESSED SUCH CREDIT IN MY BANK ACCOUNT TILL DATE BEACUSE : FUNDS NOT RECEIVED FROM EBAY OR THERE IS INORDINATE DELAY FROM YOUR END REGARDS KRISHAN KUMAR KALRA [protected]
                    Aug 14, 2020
                    Complaint marked as Resolved 
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                      kp2004sudha
                      from Bhopal, Madhya Pradesh
                      Sep 29, 2014
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                      Address: Gwalior, Madhya Pradesh

                      Date April, 2014 As Per Telephone Discuss to Ms Swati Mehta on Mobile No.[protected] send a Cheque in favor of Dream Yatra Solution of Rs.9, 999/= & After 2 Months no. loan come in my account. So I call this above no. new number [protected] given of Mr. Ved Prakash Sharma. He told me due to wrongly your amount will be deduct and your loan amount cheque & your deduct amount cheque is ready please send 12, 000/- cheque in favor of Dream Yatra Solution. I am send cheque of Rs.12, 000/- again deduct from my account. Ved Prakash Sharma told your 1, 00, 000/= Ch.No.007731 & 22, 333/= Ch.No.007732 ready to deposit this is dated[protected], as on date 27-08-14 their final call come for deposite our cheque, But Till their no. proper response above both numbers
                      Aug 14, 2020
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
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                        nikk0001
                        from Pune, Maharashtra
                        Sep 29, 2014
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                        Address: Mumbai City, Maharashtra

                        Dear Sir, My Account No.[protected], Branch - J.B. Nagar, Andheri (E), A service has been activated on my account no & i have not required for this service & Rs. 300 + Service Tax has been deducted from account so please give me reverse my amount & deactivate the same. Thanks Naresh Bohra
                        ICICI Bank customer support has been notified about the posted complaint.
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                          sssaini
                          from Noida, Uttar Pradesh
                          Sep 29, 2014
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                          Address: New Delhi, Delhi

                          Dear Sir/ Madam, I am Sidharth Singh Saini, worked with ICIC Bank Ltd. from Sept. 2005 to March 2007 Employee Detail: ICBK/HRMG/[protected]/84414 (EMP. ID - 84414) Still struggling for getting the PF A/C No., But there is no support from HR Dept., ICICI Bank, Delhi As i worked here on contractual basis so emp. id changed every financial year, salary was directly credited by the ICICI Bank only. Please help me out in getting my PF A/C No. so that i can process the application for the withdrawal of PF. Thanks & Regards Sidharth Singh Saini email- [protected]@yahoo.com
                          Aug 14, 2020
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
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                            Preeti Bobade
                            Sep 29, 2014
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                            Address: Pune, Maharashtra

                            Hi, I am writing on behalf of Rahul Vasant Bobade. Rahul has received credit card statement claiming total amt due as Rs.3228 out of which Rs. 500 is late fees. The irony is Rahul has already received a replacement card after clearing all the dues on this card for which we have received the statement of dues. Please check and confirm as the dues should be nil for this account and there should be no late charge then. We do not even have this credit card number now since we were given a replacement card after clearing all the dues. Awaiting your swift response. Rgds Preeti Bobade
                            Aug 14, 2020
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
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                              Garima_Singh
                              Sep 29, 2014
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                              Address: New Delhi, Delhi

                              Hi, I have not yet received a confirmation from ICICI Bank for the payment submitted online to DDA housing scheme 2014 . I contacted DDA and was told that the payment is not received from the bank, however the amount has been debited from my account. Please look into this ASAP. As usual the ICICI numbers are always busy. Best Regards Garima [protected]@gmail.com
                              Aug 14, 2020
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
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                                A
                                AjayKYadav
                                from Hyderabad, Telangana
                                Sep 28, 2014
                                Resolved
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                                Resolved

                                Address: Gurgaon, Haryana

                                Hi, I am having a salary bank account in ICICI Gurgaon branch from last two and half years and my account no. is[protected]. I was just checking my bank statement and got the shock of my life. My account has been debited by MAB charges twice in 1 month. There has been no intimation of tis by bank. Can somebody suggest any corrective action. Regards
                                Aug 14, 2020
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Hi,

                                I am having a zero balance, salary bank account in ICICI BANK for more than 10 years.
                                my account no. is[protected]
                                My contact number is : +[protected]

                                I am based abroad and on checking my detailed statement online found to my utter shock that
                                My account has been debited by MAB charges many times over!

                                22/02/2014 SMAB Chgs-Jan14+Stax 161.71
                                26/04/2014 SMAB Chgs-Mar14+Stax 5.50 50.00

                                ... and more


                                I have no information from ICICI and to begin with its a zero balance account hensce deduction from account for the same is totally wrong and if charges deducted are not credited back to my account then I will
                                be left with no other option but to take this matter to higher
                                authorities and Banking Ombudsman as this is CLEAR VIOLATION of Rule
                                8(1)(k) i.e. "levying of charges without adequate prior notice to the
                                customer" of The Banking Ombudsman Scheme 2006.

                                Thanks

                                Irfan
                                Dear Sir,

                                We regret any inconvenience caused. Our official will get in touch with you to assist you with your concern. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  gsibal
                                  from Mumbai, Maharashtra
                                  Sep 28, 2014
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                                  Resolved

                                  Address: New Delhi, Delhi

                                  Hi Sir, My name is Gurpreet, and I am holding an ICICI BANK Credit Card. I wanted to report one of a highly disappointing and frustrating experience I had with the credit cards divisions and I would need your help in getting this resolved. Recently I got my Credit Card Bill for the Credit card number [protected]. The details are as below Previous Charges : 24, 876.35 Purchases/Charges : 14, 433.42 Payment : 29, 625.53 Total Amount due : 9, 684.24 Due date : 03/10/2014 A few notable things were that the purchase/charges of 14, 433.42 included an interest amount of 1, 439.78 and service tax of 177.96. I made a payment of 23600 out of the total outstanding amount 24, 876.35 before due date. On the remaining 1276.35 I have been charged an interest of 1439.78 + Service Tax which makes it to around 1600+. I mean interest on balance 1200 Rs is 1600 +. This is really unacceptable. and also in a span of 4 more days I made the complete payment. I spoke with the customer care official also. His name was Shiv Kumar, the reference ID for this communication is SR[protected]. I spoke with him and tried to explain him the same but instead of reversing the wrong charges he asked me rudely that this is the process that I need to follow. He can't do anything on this, and its my wish to continue with ICICI bank. I followed up with more customer care executives but no one is at all ready to reverse these fraudlent intereset charges I need your help in getting this resolved as ICICI bank is not even ready to listen to me
                                  Aug 14, 2020
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  I hav contacted customer care many times and asked them why I am supposed to pay interest for the whole amount when I have paid more than 95 percent of the amount before due date.. They have simply ask me to send an email to [protected]@icicibank.com and they will reply within 24 hours. It has been over 48 hours now but no one even bothered to contact or reverse the fraudlent interest charges.
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                                    Noushad ummel
                                    from Muluppilagadu, Kerala
                                    Sep 28, 2014
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                                    Resolved

                                    Address: Kannur, Kerala

                                    Respected sir,

                                    I am using icici account 2008 onwards[protected]. Because i like your services. Yesterday on 27/09/2014 i visited your thalassery (Kerala, kannur district) branch. And i lost my atm and i visited your branch and requested to a loose cheque withdraw the money from there. The urgent was my nephew was in hospital so that i requested a loose cheque. In my account 1, 85, 000 was there and i was plan to withdraw a 25k. But your employee informed that there is no option to give a loose cheque, i requested them and they told they will provide. After that they asked my id card. But i didnt carry the id card but they informed that they will not provide the cheque and they told that go and come with id card. I am requesting cheque from my home branch and i told him you can cheque id from your system, they replied that but they are murmmuring something. It was very bad experience for me. There are n number of banks in my hometown, if there is urgent we can withdraw by loose cheque. But why should your bank. I asked them and they are thinking that i am their slavery, i traveled 12 kms and taken my id card and submitted in bank. Then they informed me bank time is over. Then i closed my accout from at the time itself and after that they are threatening me we wil providethe money by d.D only not by cash. Because they also knows that i need the money.

                                    I deposited my money in your bank and i want to come in your staff feet for withdraw. What rule it is. What they think.Inside the branch they are not working they are thinking that in saturday bank rules are in their hand.

                                    Its my personal request sir, dont appoint these kind of employees in the bank. Its going reputation of your bank. There is a negative impression for your bank. Because n number of people are saying this, it was very shame for me she is behaving to me like a slavery, so i am not leaving this. Its my mannerse to submitted complaint to you. Now i will share my experience to every social media and i will complaint to banking ombudsman. Your bank and employees insulted me so i am going to give complaint.

                                    Noushad
                                    [protected]
                                    Aug 14, 2020
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
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                                      I
                                      Imam Shaik
                                      from Hyderabad, Telangana
                                      Sep 27, 2014
                                      Resolved
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                                      Resolved

                                      Address: Hyderabad, Andhra Pradesh

                                      ICICI They Don't Have Gets to Go Legally...? And By Using Recovery Agents Men &; Women's Is The Right Way? ICICI Given this Type Of Respect To Indian Constitution? Why RBI..not taken Action When ICICI Illegal Activities?...Pls Help Me ... 1)They are Creating Newsence in My residential Area..In Residential area they are using ladies to talk badly in behalf of other about me..I don't any Object clear the actual amount witch was I Used.. 2)From July I am I service..before that I am job less...I am ready to Pay Credit Cord about which..I used..when ever these recovery person's I call I use request pls come to ICICI Official Letter Like..But they are not shoeing.? And they are Blackmailing MY me in my service.. *3)-Being A International Bank --When He Knows My Recidenceal & Office Address..Why they are Coming Legally...? They don't Have Confidence In Indian Roles..? How R.B.Is allowing This type Of Recovery agents..? If R.B.I Con't take such a action -See How they are Recovery Agents? They are Using Ladies..at Bustops..and by walk…Is it the Right way? This is the Standard Of the ICICI? Using Ladies and give training to how to cath the Persion..Is It Right ?..What ICICI…? I am same sending to Our Horn le - Prime Minister Office also.. They are male –they are Using 18-23 By provaiding byckes..? When I Called to the 040-Customer care Of ICICI-Bank-No[protected]speak Customer support Office Mr.Basha...I Request him..22 and of august..i speak nearly 10 mints..but I didn't get any Responds... I am getting Calls From Chennail..Mobalie w..now also..Threten calls... Once again I am requesting You Kindly Help Me ...Pl settled my Problem...Sir.. Pls Note--If my no ..not working pls mail me /send me SMS..
                                      Aug 14, 2020
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
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                                        Imam Shaik
                                        from Hyderabad, Telangana
                                        Sep 27, 2014
                                        Resolved
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                                        Resolved

                                        Address: Hyderabad, Andhra Pradesh

                                        ICICI They Don't Have Gets to Go Legally...? And By Using Recovery Agents Men & Women's Is The Right Way?
                                        ICICI Given this Type Of Respect To Indian Constitution?
                                        Why RBI..not taken Action When ICICI Illegal Activities?...Pls Help Me ...
                                        1)They are Creating Newsence in My residential Area..In Residential area they are using ladies to talk badly in behalf of other about me..I don't any Object clear the actual amount witch was I Used..
                                        2)From July I am I service..before that I am job less...I am ready to Pay Credit Cord about which..I used..when ever these recovery person's I call I use request pls come to ICICI Official Letter Like..But they are not shoeing.?
                                        And they are Blackmailing MY me in my service..
                                        *3)-Being A International Bank --When He Knows My Recidenceal & Office Address..Why they are Coming Legally...? They don't Have Confidence In Indian Roles..?
                                        How R.B.Is allowing This type Of Recovery agents..? If R.B.I Con't take such a action -See How they are Recovery Agents?
                                        They are Using Ladies..at Bustops..and by walk…Is it the Right way? This is the Standard Of the ICICI?
                                        Using Ladies and give training to how to cath the Persion..Is It Right ?..What ICICI…? I am same sending to Our Horn le - Prime Minister Office also..
                                        They are male –they are Using 18-23 By provaiding byckes..?
                                        When I Called to the 040-Customer care Of ICICI-Bank-No[protected]speak Customer support Office Mr.Basha...I Request him..22 and of august..i speak nearly 10 mints..but I didn't get any Responds...
                                        I am getting Calls From Chennail..Mobalie w..now also..Threten calls...
                                        Once again I am requesting You Kindly Help Me ...Pl settled my Problem...Sir..
                                        Pls Note--If my no ..not working pls mail me /send me SMS..
                                        Aug 14, 2020
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
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