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ICICI Bank Complaints & Reviews

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Updated: Apr 21, 2026
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ICICI Bank reviews & complaints page 926

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B
Bolli Bikshapathy
from Bengaluru, Karnataka
Oct 30, 2014
Resolved
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Hi Team, I was associated with the company with more than 5 yes and was proud and happy to be...and in my tough time I had taken the loan on my salary with the account ending 8721...and the amount I paid in to the account with all the late payment and all the charges exceded the amount I took the loan.. And at last I had a settlement done with the amount of 2500.00 in the month 17 march 2011 for the total of Rs 3456.85 and gave a request for OD account close in AS Rao Nagar Br..hyd and left the bank. But the issue started for the amt 956.85 left in the account and the account was not closed...and the outstanding payment went to Rs 25, 114.78 as on date 10.10.2014...which includes the late payment charges for 552.50 * 43 times and all other charges.. So I had not even received any call from the bank as per the issue...on my mobile [protected]...registered and how come bank do with the people who served to the company I want to have the issue sorted as I am not in a position to pay Rs 25, 114.78... Call me at [protected] ...[protected]
Aug 9, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Dear Mr. Bikshapathy,

We are sorry to hear about your experience. We have made a note of your contact number. Our official will get in touch with you.

Regards,
ICICI Bank Customer Service Team
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    M
    MANISH BOTHRA (JAIN)
    from Delhi, Delhi
    Oct 30, 2014
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    Address: New Delhi, Delhi

    THIS COMPLAINT FOR MY CREDIT CARD DETAILS- MANISH BOTHRA your ICICI Credit Card Application Ref. No[protected], DELHI IS PENDING YET AND NO STATUS SHOWN TO ME VIA SMS AND PERSONAL MAIL. WHY IS SO LAZY ON MY CARD APPLICATION. PLS RESOLVE THIS AND I WANNA RECEIVE MY CREDIT CARD WITHIN A WEEK WITH APPROPRATE CREDIT LIMIT. PLS REPLY.ASAP..
    ICICI Bank customer support has been notified about the posted complaint.
    Oct 31, 2014
    Updated by MANISH BOTHRA (JAIN)
    i had given full address and related document at the time of application and after that phone verification have already done for my address etc.
    so pls issue and deliver my card asap without delaying.
    Dear Mr. Bothra,

    We regret the inconvenience faced. We would request you to write to [protected]@icicibank.com with your contact number. Our official will assist you. Refer '956657' in the subject line.

    Regards,
    ICICI Bank Customer Service Team
    i sent mail..
    but no resolution yet positively.
    manish
    [protected]
    i sent mail..
    but no resolution yet positively.
    manish
    [protected]
    bad
    Dear Mr. Bothra,

    We have made a note of your contact details. Our official will get in touch with you.

    Regards,
    ICICI Bank Customer Service Team
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      P
      Podduturi
      Oct 29, 2014
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      Address: Hyderabad, Andhra Pradesh

      I am Nikhil Reddy. 561.80 Rupees has been deducted from my account as[protected] DP CHGS TILL SEP-14) DP charges on 28/10/2014. I have never activated and used my Demat account till now. There was no prior notice. This seems to be big fraud.I need justice and my money back immediately. It is a big amount for us. I have seen similar type of complaints. It should be addressed. My account number is[protected]. My email id: [protected]@gmail.com
      Aug 14, 2020
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
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        Sabir1978
        from Pune, Maharashtra
        Oct 29, 2014
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        Address: Kolkata, West Bengal

        On the 20th of this month i was booking a ticket for my brother for the Kolkata-Ahmedabad Sector on www.goindigo.in through ICICI Netbanking (A/C No.[protected]. Everything was going fine until i got an error after the payment of Rs 4, 522 was made. The ticket was not booked. Even after 9 days i haven't got my money refunded in my account. I called the Customer Care of both ICICI Bank and Indigo Airlines. They told me that money will be automatically refunded in 7 days or 5 working days. What do i do now? What is the purpose of blocking the money of a person like me? When will I get back my hard earned money?
        Aug 14, 2020
        Complaint marked as Resolved 
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          S
          sitaramtotre
          from Mumbai, Maharashtra
          Oct 29, 2014
          Resolved
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          Address: Mumbai City, Maharashtra

          I have applied for ICICI bank credit cards, I received Credit Card Pin letter from courier but many days has been passed and I didn't get credit card from any courier services. Suddenly before two week approx I got message from ICICI bank like... Dear Customer, your ICICI bank Platinum Chip Credit Card has been returned undelivered. After getting this message, i called to customer care many times but till now i didn't get any appropriate response from anyone. So please try to get solve this problem ASAP, otherwise if any incident will happen from my credit card then who will be responsible for this. Name- Sitaram Rajaram Totre, ICICI Credit Card Application Ref No.[protected] Contact- [protected] email- [protected]@gmail.com
          Aug 14, 2020
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Mr. Totre,

          We regret the inconvenience caused. We have made a note of your contact details. Our official will contact and assist you.

          Regards,
          ICICI Bank Customer Service Team
          i have applied for icici bank credit card, then approximately after 15 days of application i got call from blue dart services to confirm address for dispatching credit card. And i confirmed my address then a person from blue dart told within 2 days i 'll bring your card at given office address. many days has benn passed and i didn't get credit card from any courier services.Suddenlly before one day approx i got meaasge from icici bank like... Dear Customer, your icici bank mastercard platinum chip credit card has been returned undelivered. After getting this message, i called to customer care many times but till now i didn't get any appropriate response from anyone. so plese try to get solve this problem ASAP, otherwise if any incident will happen from my credit card then who will be responsible for this. Name- Ajit Kumar ICICI Credit Card Application Ref No.[protected] Contact- [protected] email- [protected]@gmail.com
          Dear Mr. Kumar,

          We are sorry to hear about your concern. We have made a note of your contact details. Our official will get in touch with you.
          We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
          Dear Sir,

          I have applied for icici bank credit card(Credit Card Application[protected], then approximately after 15 days of application. I got a SMS from ICICI service my card has been dispatched & Blue Dart Waybill No: AWB[protected]. But, I didn’t get any call from blue dart services to confirm
          my address for dispatching credit card.
          Many days has been passed and I didn't get credit card from any courier services.
          Credit Card was redirected to ICICI origin. Pls, re-dispatch mu Credit Card.

          Blue Dart Tracking Details:

          Waybill No : [protected] Reference No : 074 - [protected]

          Pickup Date 07 May 2015
          From Bangalore
          To Mumbai
          Status SHIPMENT DELIVERED
          Date of Delivery 08 May 2015
          Time of Delivery 10:30
          Recipient Ganesh/Icici Card Rto


          Waybill No : [protected] Reference No : 027 - [protected]

          Pickup Date 05 May 2015
          From Bangalore
          To Bangalore
          Status Returned To Origin At Shipper'S Request
          New Waybill No [protected]


          Waybill No : [protected] Reference No :[protected]
          Pickup Date 30 April 2015
          From Mumbai
          To Bangalore
          Status Shipment Redirected On New Airway Bill
          New Waybill No [protected]


          I called to customer care many times but till now I didn't get any appropriate response from anyone.
          so please try to get solve this problem ASAP, otherwise if any incident will happen from my credit card then who will be responsible for this.

          Name- Prem Pratheep. M ICICI Credit Card Application Reference No :[protected]
          Waybill No : [protected]
          Contact- [protected]
          email- [protected]@gmail.com a_PREM.[protected]@telesonic.in
          same issue here.
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            R
            ravikantray13
            from Mumbai, Maharashtra
            Oct 29, 2014
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            Resolved

            Address: Visakhapatnam, Andhra Pradesh

            am Ravi Kant Ray using ICICI Bank Titanium credit card bearing card no. [protected]. As per my last statement the last due date was 05 October 2014. I paid the total amount on 03 October 2014 through SBI net banking. The same is being reflected in the statement also. But still a Late payment fine of Rs500/- along with service tax has been imposed on me in next statement. I have registered a complaint with customer care but they are not interested in resolving the issue. They are simply telling that as per Bank policy you have to pay the fine or otherwise your credit will spoil. I have been fade up by writing customer care. Every time some new guy is replying in the same voice without understanding the issue. Please look into the matter.
            Aug 14, 2020
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Mr. Ray,

            We regret the inconvenience caused. We have made a note of your card number. Our official will get in touch with you to address your concern.

            Regards,
            ICICI Bank Customer Service Team
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              D
              D2014
              from Pune, Maharashtra
              Oct 29, 2014
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              Address: Pune, Maharashtra

              Today I got a message like total payment of 561/- .ICICI bank has issued me a coral credit card saying that no payment for first one year for corporate employees. By the way I didn't receive any PIN from them and I didn't use that card also. So how that bill got generated I really don't know.
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience that you have faced. Request you to please write to [protected]@icicibank.com with your contact number.
              Our official will assist you. Refer '954676' in the subject line.

              Regards,
              ICICI Bank Customer Service Team
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                S
                sharath kn
                Oct 28, 2014
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                Resolved

                Address: Mysore, Karnataka

                yesterday 27/10/2014 at 20:02:26 i transferred a amount of rs 5000.00 to wrong account number. the wrong account number is[protected]. MY NAME: SHARATH KN BRANCH: KAKKANAD KOCHI, KERALA ACCOUNT NUMBER:[protected]. I transferred the amount through ATM in 4th stage T.K LAYOUT. TXN NO:392507... ATM ID STCHA984. I TRANSFERRED AMOUNT THROUGH MY DEBIT CARD AND THE NUMBER IS [protected]. PLEASE LOOK INTO IT AND DO THE NEED FULL. PLEASE REFUND MY AMOUNT.
                Aug 14, 2020
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Mr. Sharath,

                We are sorry to hear about it. We have made a note of your account details. Our official will get in touch with you.

                Regards,
                ICICI Bank Customer Service Team
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                  H
                  HiteshDaiya
                  from Nagpur, Maharashtra
                  Oct 28, 2014
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                  Resolved

                  Address: Nashik, Maharashtra

                  I deposited the cheque of rs. 70, 000/- on 12th of this month. I still not received the amount in my acc. On the same day i informed branch that i didn't received the amount but i got ans. that many times SMS comes late but we had deposited the amount. At end of day i again called him for the same response at that time he noticed and inform me the amount is deposited in some ones else account. he also informed me the acc no. u had provide is wrong but the slip i have has correct account no. I tired to contact at call center at various steps of complaints on website but i only get time and the words "We will refund the amount soon" and all false commitments. Acc no.[protected] Name: Hiteshbhai S Daiya Place: Nashik
                  Aug 14, 2020
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Mr. Daiya,

                  We are sorry to hear about your concern. We have made a note of your account number. Our official will contact you shortly.

                  Regards,
                  ICICI Bank Customer Service Team
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                    A
                    AbhishekKumarRoy
                    Oct 28, 2014
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                    Address: Hyderabad, Andhra Pradesh

                    This is regarding my service request No[protected].My credit card is charged unethically for late payment fees + overdraft limit fees + service tax, Instead i told them clearly that i didn't got any message alert and mail for last date payment.I think i always pay on time and this time it happened due to lack of information from your side.One more interesting thing is, This is charged on 24/10/14 and prior to that i have made the required payment of 3854.00 on 18/10/14. and i have checked the credit limit and purchased some item online.Now the question here is they applied fine on 24/10/14 which results in overdraft limit crossing results in overdraft limit fine as well.This is a quite surprising and unethical way of doing business and harassing customer and getting money by crook. I would like you to kindly look into this issue at the earliest and revert the charge unethically applied to my credit card.
                    Aug 14, 2020
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Mr. Roy,

                    We regret the inconvenience faced. We have noted your service reference number. Our official will contact and assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      D
                      Daljeet Singh Dua
                      from Bengaluru, Karnataka
                      Oct 28, 2014
                      Resolved
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                      Resolved

                      Address: Chandigarh, Punjab

                      Hi, I've applied for a credit card two weeks ago. Till date, I can't check the application status online. Neither the bank representative contacted me again nor I received any call for verification. Can somebody let me know about the status of my application.. thanks Applicant Name : Daljeet Singh My Application No. :- N[protected] Sales Executive : Navdeep Singh Regards, Daljeet Singh [protected]
                      Aug 14, 2020
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Mr. Singh,

                      You may check your credit card application status on following link: https://loans.icicibank.com/verifyOwnershipForm.html
                      Further, we have made a note of your contact number. Our official will get in touch with you.

                      Regards,
                      ICICI Bank Customer Service Team
                      Dear ICICI Team,

                      That link wants Application ID and in your acknowledgement slip there is only application number which is not valid in this link. So kindly send some other link and your official is never contact to any one. As you can check lots of complaint regarding this. Even i have submitted my mobile number so many time in your IVR Service but till now am not getting even single call from your "OFFICIAL". So keep your official in safe lock. :p

                      Regards,

                      Daljeet Singh
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                        B
                        Bhuvana R
                        Oct 28, 2014
                        Resolved
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                        Resolved

                        Address: Chennai, Tamil Nadu

                        Hi, I am Bhuvaneswari Raman. I have ICICI account which was found with transaction "ATMDEC CHG/10-09-14/1984/25ST3" debited with Rs.28.09 from my account. This is the third time, i am facing this kind of problem. I know my account balance as i am using it very frequently. I did not try to withdraw the amount which is greater than my account balance. Kindly take necessary to refund the money back into my account and take precautionary steps to avoid these kind of complaints again and again. ICICI Branch - Nungambakkam, Chennai Account Number[protected] Mobile[protected]
                        Aug 13, 2020
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Oct 28, 2014
                        Updated by Bhuvana R
                        Oct 28, 2014
                        Updated by Bhuvana R
                        ATM DEC transaction was done on 14th Oct 2014. I am not at all interested to post the complaint again and again. I wish to keep a full stop for it. Kindly suggest me the actions which I can do from my side to stop it.
                        Dear Ms. Raman,

                        We regret the inconvenience caused. We have made a note of your contact details. Our official will get in touch with you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          A
                          AkshatRastogi
                          from Gurgaon, Haryana
                          Oct 28, 2014
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                          Address: New Delhi, Delhi

                          Dear Sir, My Self Akshat Rastogi. I have an personal loan from ICICI bank. Due to some financial reasons some EMI's are pending on me. I am getting regular calls from icici collection department to pay the pending ones immediately. I have already told them my financial condition and also told them, that i can pay emi every month and will clear pending one slowly every month. But after that they are behaving very rudely and pressurized me to pay all the pending amount in one go and sending legal notice at my home every month. Because of that me and my family in very high depression. If they will continually doing the same, so i will have only one way to resolve all the issues and that is suicide. I am getting regular call from below persons personal numbers. Mr. Tyagi - [protected] Vinit Kumar - [protected] Please help me sir, otherwise it can be suicide note for me.. :( Thanks and regards Akshat Rastogi [protected] akshat.[protected]@gmail.com
                          ICICI Bank customer support has been notified about the posted complaint.
                          Hi, Please help me, they are still abusing me.. I am totally helpless...

                          Please help me sir, i am in too much mentally pressure. :(

                          Akshat Rastogi
                          Dear Mr. Rastogi,

                          We are sorry to hear about it. We have made a note of your contact details and our official will contact you shortly to resolve your concern.

                          Regards,
                          ICICI Bank Customer Service Team
                          Hi ICICI Bank,

                          Am also suffering from the same issue but this guy is too much i don't know how they got my contact list and he is calling very one and he also called my aunt threaten her that he is going to visit his house and more over when i talked he said to seize my property by himself and he also torchered my mom and he called my mom office as well,

                          i have already talked to bank regarding my loan payment which i will pay in emi but this guy is calling me like hell and my other contacts, now if icici bank didn't stop him from making calls i will go to police against all issues and mental torched by this person

                          his numbers - Ahemed [protected], [protected]

                          Thanks,
                          Dinesh
                          ds dineshnydee's reply, May 31, 2017
                          my contact number 9582573786,
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                            rakes15
                            from Mumbai, Maharashtra
                            Oct 28, 2014
                            Resolved
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                            Resolved

                            Account Freeze without warning and they are not unfreezing it

                            Address: Mumbai City, Maharashtra

                            I opened a new Saving account with ICICI bank i did around 50 to 60k or may be max 70k transaction in my account in two weeks maybe and suddenly my account got freezed. I asked bank manager, he said you have to wait like 8 months because it is under investigation and may take 8 months, i mean like what should i do ? And what the point is in freezing an account for just such small transaction, most of the transaction was done by cash deposit...
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                            GoralaNagendra prasad
                            from Hyderabad, Andhra Pradesh
                            Oct 28, 2014
                            Resolved
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                            Resolved

                            Address: Hyderabad, Andhra Pradesh

                            To Date:[protected] The Manager, Coplaint help desk, Reserve Bank of India, Basheerbagh, Hyderabad. Sir, Sub: Complaint against ICICI Bank, Merchant Department – Mumbai – Req - Regarding. I, G.Nagendra Prasad S/o.G.Nagaraju R/o.18-8-254/64 Rakshapuram colony, Saidabad, Hyderabad humbly submits as follows: That I am the Managing partner of M/s.VENKATESHWARA AIR CONDITIONERS, Authorized service provider for All types of Air Conditioners, Refrigerators and Deep Freezers, situated at 18-8-254/64 Rakshapuram colony, Saidabad, Hyderabad. That on[protected] I sold out the machinery i.e. Blue Star 2 TON, 5 Star split A/Cs (6 Nos.) for total Rs.2, 98, 560/- to the customer namely Santillano, S/o.John, United States of America. That said customer paid the cost of said machinery through his Card to my Account vide A/c.No.[protected] of ICICI Bank, Chaitanyapuri Branch, R.R.District and swiping Machine No.MID [protected], TID No.88042910, Banking call centre No.[protected] of ICICI Bank, Merchant Department, Mumbai. That when I call the ICICI Bank, who informed me that to scan and forward the customer copy, then I scanned and forwarded the customer copy on[protected] to the mail id [protected]@ firstdata.com.au. On the same day evening they call me and informed me that the amount will be cleared as on[protected]. But the amount was not cleared on[protected]. I made a call to the said Bank and asked about his amount, they informed that there is a problem, within 2 – 3 days they will clear the same. But on the same day i.e.[protected] one Hasan, of ICICI Bank, Merchant Department through his phone No.[protected] informed me that the amount will be cleared till after[protected], but not cleared. On enquiry they said that, I have to issue complaint against my customer. As there is every thing is alright, why should I give complaint against my customer. I submit that my customer swipe his card and every thing is alright and the documents scanned and forwarded to the said ICICI Bank, on the very next day i.e.[protected], but after more than 3 days they informed me that there is a problem and did not clear my amount till date. Due to which I incurred heavy monitory loss besides mental agony. Therefore, I request your kind authority be pleased to take necessary action against ICICI Bank, Merchant Department, Mumbai, Phone No.[protected], and do justice to me as early as possible, for which act of kindness I shall be thankful to you sir. Yours faithfully G.Nagendra Prasad For venkateshwara airconditioners Cell number [protected] Mail id: [protected]@yahoo.com
                            Aug 14, 2020
                            Complaint marked as Resolved 
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                              ankitsingh343
                              from Delhi, Delhi
                              Oct 27, 2014
                              Resolved
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                              Resolved

                              Address: Gurgaon, Haryana

                              My saving account has been deducted b a sum of 674.16 for DP charges. I have never used any Demat account services from this bank, there is no Demat account linked to my saving account. Without communicating on what basis this bank has charged the amount for the services they never rendered. I would also like to add that there was a call from ICICI insisting me to login and avail Demat service which i declined. So when I never used any Demat services why would I pay please recredit my account with the same amount. My account No.:[protected] My email: [protected]@ahoo.co.in My Mobile No.: [protected]
                              Aug 14, 2020
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
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                                ntapaswi
                                from Kolkata, West Bengal
                                Oct 27, 2014
                                Resolved
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                                Resolved

                                Address: Kolkata, West Bengal

                                I made payment of Rs.4253/- on 04.10.2014 (1 day before due date of 05.10.2014) by click-to-pay option in ICICI Bank website, against my total amount due of Rs. 4252.68, transaction ref was AHDF[protected] and the transaction was successful. My bank account of HDFC Bank was also debited instantly on 04.10.2014 itself. Due to ICICI bank’s inefficient system, the payment was updated to my account on08.10.2014. Most unethically the bank charged me Rs. 500/- as late payment fee in the next statement dated 16.10.2014 plus service tax 61.80 totalling Rs.561.80. Taking up with all relevant details viz., my HDFC Bnk statement showing debit of Rs. 4253/- on 04.10.14, copy of message from ICICI Bank’s portal dated 04.10.14 showing the transaction no. and the transaction as ‘successful’ etc.with ICICI Bank’s customercare repeatedly, they refrained to reverse the charges. Rather vide their email reply they asked me the pay the full erroneous amount, with a threat to impose further financial charges in case I do not pay the same. Please refer the matter to the highest level if ICICI Bank and provide me the contact details of Consumer Forum. NIRMALYA TAPASWI, [protected]
                                Aug 14, 2020
                                Complaint marked as Resolved 
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                                  M
                                  maytee
                                  from Delhi, Delhi
                                  Oct 27, 2014
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                                  Address: New Delhi, Delhi

                                  I had submitted DDA Housing application through ICICI Bank on 30th September 2014. But if i check the application in dda housing scheme status showing "Not Found Data". How I know the bank has submitted my application or Not in DDA. If the bank has submitted application in DDA then bank has shown the proof to users.
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  If bank has not submitted the application in the DDA. You should take action against ICICI Bank.
                                  Hey,

                                  Yeah, this is good idea. Bank need to show the proof for all the users who did submit application through any bank

                                  Thanks
                                  Geetu
                                  Hi Sir,

                                  The bank would be clever and they will show your application and many reason they can show your application not submitted in DDA. They have made money Rs. 4050 per application.

                                  Yeah if they have played and make money then every applicant ask to bank the proof of application.
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                                    khanboy
                                    from Jodhpur, Rajasthan
                                    Oct 27, 2014
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                                    Address: Gurgaon, Haryana

                                    Dear sir I would like to inform you that today i transferd the fund from my icici a/c to gurgaon gramin bank but till know the amount did not credit to the gurgaon gramin bank. so please do the needfull as soon as possible. Regards Aasim khan mob.[protected]
                                    ICICI Bank customer support has been notified about the posted complaint.
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                                      kandaswami
                                      from Chennai, Tamil Nadu
                                      Oct 26, 2014
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                                      Resolved

                                      Address: Chennai, Tamil Nadu

                                      At 12:30 pm on[protected] from ICICI ATM in valayapathi salai road,[protected] tried to withdraw 5000 Rupees, transaction was successful but currency was not delivered from the ATM, but I had received the SMS and mail for the 5000 Rupees debit from my savings account #[protected] .
                                      Aug 14, 2020
                                      Complaint marked as Resolved 
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