ICICI Bank Complaints & Reviews

Hi Team, I am Md. Samir has made a transaction of Rs14, 300.00 on 06/09/2014 with the account ending *****2003, but unfortunately the transaction made normal instead of converting to EMI hence i told the retailer to reverse the transaction but again tried to make the transaction and it was not successful due to insufficient limit. When I spoke to customer care 3-4 times it seems they are going to help me at all. It seems they are not trying from outside their limit. As a customer I should expect a better service from bank but instead customer care team is telling to contact to merchant. When transaction has done it was also same machine, and when transaction got reversed it was also the same machine. So I am confused if the transaction got success in the same machine why can't you see the cancellation also. Please help me out I need the limit to increased immediately. Thanks, Samir Mob-[protected]

Hi, I have applied for icici bank CORAL credit card after one of the sales guy from icici credit card division called me and said that icici bank is providing coral credit card without any annual fee. After checking the details and benefit of card I have filled the form of CORAL credit card. Yesterday to my surprise I received all together different credit card named "ICICI Bank HPCL credit card". I have never applied for that card, never filled any form for that card. I am very much surprised that how can they make any card without my consent. I wanted to escalate this matter in all possible manner. I am requesting other members of this forum to assist me in this matter, as I have never signed the form for this application and none of the bank employee ever had word about hpcl credit card. If any ICICI official is checking this thread do call me at [protected] so that i can provide more details. Regards, Swapnil patil

i p kusuma have applied the home loan in your bank the loan has been sanctioned but the manager and marketing people are not giving me any proper response and their are ignoring me, u marketing executive say that he is new and i dont know what is the delay of prosesing, and one more their are not intimating any thing

Hi, I have recharged mobile on 12-Sep-2014 for Rs.100 twice and both the transactions were failed. I waited for 3 days form then, even after which I did not receive the amount back. I am not able to connect to Rajasthan customer care number . I need you to track these complaints and let me know the status of the same.My Mobile Number is [protected]

Dear Sir, I would like complaint about the false practices that your subordinates are doing with me since a long time regarding one of my debt. Three months ago i went to Jhandewalan branch Videocon tower at there i met Deepak Sharma who has assured me that they will contact on my phone number however someone from your department is not following that. I have told them about my financial situation i asked them to give me monthly payment plan where in i can start paying on my debt rather acknowledging my intentions towards paying my debt i was threatened by them, harassed by them and i will not pay my bill they will call on my relatives phone number. There is one person who not even ready to talk to me and he said know father will pay my debt and he is gonna call on my father's phone number the person name is Vinit Kumar. He called me many a times from his personal phone number [protected] and threatened me if i will not pay it he will contact my family for it. Trust me i have intension and it is very painful to tell you that no one is helping me. Please look into the matter. And reply asap. If you want i can send you the recordings of the conversations. Let me know if you need them because that might help you. Thanks and regards Manisha Saini

Dear Sir, It is to inform you that my credit card has been wrongly debited on Dt.-26.07.2014 for Rs. 8, 750.00, my Credit Cards No.- [protected] (PRAVEEN KUMAR). It was wrongly communication by ICICI Bank staff / agent whoever, and told that your reverse point has been earned for 8750 and it has to be credited in your credit card, and ultimately in last it has been debited to my credited card a/c No.- [protected] (PRAVEEN KUMAR) ICICI BANK. Therefore I request to management that I do not want this/cancel this and revert my credit card a/c ASAP and control to this type of agency or person for do not do in future with any other. Hoping for positive reply. Regards Praveen Kumar KARNAL, HARYANA M.No.[protected],[protected] Email ID- [protected]@gmail.com, [protected]@rediffmail.com

Dear Sir, My credit card no is.[protected].on 13.9.14 at 17.00hrs one call from your icici credit card sales dept. which name was Jiya khan and phone no. is [protected] and ask me my credit card no, expiry date and cvv no. for card updeated mobile verification so I give my all no.after that she told me that she will send one updated Titanium plaus card and one reboke shoe in the name of Sarmistha. after that I see Rs 7999/- has been debited from my credit card and understand that it is fraud case after that with in one hour I complain our on line complain for stop payment of this transaction.Because I will not receive any card or any reboke shoe and I will not pay any amount to your credit card.At last I will destroy my card and send to you and cancel your credit card. Pl. sotp this payment and take necessary your Icici credit card sales dept.

My name is Satish Kumar I have accounts in ICICI Bank I have not used my account from enough days. My debit card is closed due to that I also call on Customer Care. But not getting any answers from there so I've been giving you this Complaint Please turn on my card as soon as possible. For further details about card or account call me. Satish Kumar [protected]

Hi I booked a house in Navi mumbai and was sanctioned a home loan by ICICI bank in ghatkopar. I even received a letter dated 10/02/2014 as attached, confirming that the loan has been sanctioned. My frustration is that even after completing the whole process impeccably, and having borne the loan processing fee, till date I have NOT been given any financial support from the bank. Each time the demand letter is received, I forward the demand letter to the loans officer/relationship manager at ghatkopar, and all they do is keep delaying the process.Their communication has been tardy (mobile switched off or call not taken most of the time), and has caused a lot of problems for me, and my family as the builder has a strict deadline policy, and charges penalty for not making payments on time. Therefore, just to make the deadline I end up paying the installment, even though it should have come from the bank. This has been going on for more than 7 months now. At the time of application, I spent a lot of time preparing documents and submitted all the relevant documents as requested by the loans department; I was clearly told that all the document work is complete, and as the demand letter comes the installments will be sanctioned, but it is really heartbreaking to see the bank not upholding it's promise. I cannot understand why the officers keep asking for additional documents, and delay the payments intentionally, even though all the formalities have been completed and the loan sanctioned. Even the processing fee deducted. This is just not acceptable behavior. I would request your help to please resolve this issue at the earliest, and help me get the loan amounts as sanctioned, so that I can make the installments in time instead of going back and forth. Look forward to hearing from you. Thanks! Regards, Nitin Gaikwad

prvs courier service is too worst, please ICICI bank admin don't use this service for cheque books. cheque returns.since 09/09/2014 im waiting for my cheque, today 13/09/2014 i don't received the courier. Indian postal service is better than this service...

HI, This with reference to my ICICI Bank account Transaction. ACC NO :[protected] May i know why this dp charges has been charged.(ref image) And if its for icici direct Account, Please revert it back. I did not had this requirement some of you sales person came and forced to take this telling its free. From 2008 to till date you are not able to send a welcome kit, nor log-in id and password. I have not done even one transaction till today, and your CRM team does not have time to know the Reason. But you have time to create bill and auto debit the money from my account. BR, Raghavendra C S Mob-[protected] Mail id- [protected]@yahoo.co.in

I am receiving calls on my mobile no [protected] from ICICI customer care regarding the use of credit card whereas i have never used the card even once in my life.So I don"t know how the card has been issued to third person in my name.I would like to know the details of person using it.If I did not receive the complete details, I will have no other option to file a court case in consumer court against the bank.

Sir, This is to bring to your kind notice that regularly there is debit done by you against Zero balance A/c No.[protected]. Matter already brought to your respective branch but nothing has changed. It is a Salary a/c and salary is deposited on monthly basis. The a/c was opened by you on zero balance basis. Why this Debit done by you on minimum balance ? Please clarify and credit all the deducted amount. Following is the deduction details from 04.04.2008 to till date, This is for your reference. Value Date Transaction Date Transaction Remarks Transaction Type Amount (INR ) 12/08/2014 12/08/2014 MABChgs-Jul14+STax 30.9 Dr. 280.90 15/07/2014 15/07/2014 MABChgs-Jun14+STax 43.26 Dr. 393.26 18/06/2014 18/06/2014 MABChgs-May14+STax 30.9 Dr. 280.90 12/03/2014 12/03/2014 MABChgs-Feb14+STax 30.9 Dr. 280.90 12/02/2014 12/02/2014 MABChgs-Jan14+STax 30.9 Dr. 280.90 15/10/2013 15/10/2013 MABChgs-Sep13+STax 30.9 Dr. 280.90 11/06/2013 11/06/2013 MABChgs-May13+STax 30.9 Dr. 280.90 03/10/2012 03/10/2012 MABChgs-Aug12+STax 30.9 Dr. 280.90 24/09/2012 24/09/2012 MABChgs-Jul12+STax 30.9 Dr. 280.90 14/09/2012 14/09/2012 MABChgs-Jun12+ServTax 43.26 Dr. 393.26 12/09/2012 12/09/2012 MABChgs-May12+ServTax 43.26 Dr. 393.26 30/08/2012 30/08/2012 MABChgs-Apr12+ServTax 43.26 Dr. 393.26 04/06/2012 04/06/2012 QABChgs-Qtr-Mar12+ST Dr. 272.99 19/04/2012 19/04/2012 QABChgs-Qtr-Mar12+ST 62.67 Dr. 569.71 18/01/2012 18/01/2012 QABChgs-Qtr-Dec11+ST +77 Dr. 827.00 19/12/2011 19/12/2011 QABChgs-Sep11 Dr. 104.20 19/10/2011 19/10/2011 QABChgs-Sep11+ST68 Dr. 722.80 29/08/2011 29/08/2011 QABChgs-Jun11+ST Dr. 727.20 26/07/2011 26/07/2011 QABChgs-Jun11+ST Rs9 Dr. 99.80 06/10/2010 06/10/2010 QABChgs, jul-sep10+ST77 Dr. 827.00 16/04/2010 16/04/2010 QABChgs, jan-mar10+ST77 Dr. 827.00 08/01/2010 08/01/2010 QABChgs, oct-dec09+ST77 Dr. 827.00 22/10/2009 22/10/2009 QABChgs, jul-sep09+ST77 Dr. 827.00 09/07/2009 09/07/2009 QABChgs, apr-jun09+ST77 Dr. 827.00 20/04/2009 20/04/2009 QABChgs, Jan-Mar09+ST77 Dr. 827.00 19/01/2009 19/01/2009 QABChgs, Oct-Dec08+ST93 Dr. 843.00 20/10/2008 20/10/2008 QABChgs, Jul-Sep08+Serv Tax108 Dr. 978.00 19/07/2008 19/07/2008 QABChgs, Apr-Jun08+Serv Tax93 Dr. 843.00 07/04/2008 07/04/2008 QABChgs, Jan-Mar08+Serv Tax93 Dr. 843.00 Awaiting for your early response. Regards, Rajesh Deb,

This caller is continuously calling my son without giving him his identity about my loan which he state that it is outstanding since 12 years which is ridiculous when ask about the details he is not giving any details and harassing all family members on their mobile.

kindly inform you that i have saving account no[protected] at agra branch.i have received a massage on my registered mobile number +91-[protected] o[censored]nfair deduction 942.99 rupees on 10.09.2014.after this deduction i complaint to customer care and nearest branch.but they have not satisfied me.they said anybody have done online purchasing to my account.how it can be possible who can purchase without ID, Password and OTP generate.i want to know that OTP password was generated or not.customer care have bolcked my ATM card and internet banking and gave me no-SR[protected].Pl solve my problem

I was using a student account and it got freezed without prior notification since I was not a student now I agree to it but all my Cash is in it now what am I suppose to with it be blocked . And it will take 4-5 days to re activate it . At lest they should have given me some notification or called me up my concern is how will some1 will survive if its account is blocked

Hi I booked a house in Gurgaon and was sanctioned a home loan by ICICI bank in Kolkata. I even received a letter dated 12/09/2013 as attached, confirming that the loan has been sanctioned. My frustration is that even after completing the whole process impeccably, and having borne the loan processing fee, till date I have NOT been given any financial support from the bank. Each time the demand letter is received, I forward the demand letter to the loans officer/relationship manager at Kolkata, and all they do is keep delaying the process.Their communication has been tardy (mobile switched off or call not taken most of the time), and has caused a lot of problems for me, and my family as the builder has a strict deadline policy, and charges penalty for not making payments on time. Therefore, just to make the deadline I end up paying the installment, even though it should have come from the bank. This has been going on for more than 3 months now. At the time of application, I spent a lot of time preparing documents and submitted all the relevant documents as requested by the loans department; even the tripartite agreement between the builder Emaar MGF and ICICI loans department has been completed. I was clearly told that all the document work is complete, and as the demand letter comes the installments will be sanctioned, but it is really heartbreaking to see the bank not upholding it's promise. I cannot understand why the officers keep asking for additional documents, and delay the payments intentionally, even though all the formalities have been completed and the loan sanctioned. Even the processing fee deducted. This is just not acceptable behavior. I would request your help to please resolve this issue at the earliest, and help me get the loan amounts as sanctioned, so that I can make the installments in time instead of going back and forth. Look forward to hearing from you. Thanks! Regards, Geetanjali Singh

Credit Facility Application No: 63271462 Service Reference Number: SR[protected] Application number :1744515 Complete name: Lokesh Kumar G.R. Date of Birth: 20th April 1985 Date of submission of documents: 11th August 2014 Communication address:Koramangala, Bangalore - 560095. On 11th August I have applied for a Personal Loan and thereafter I did not receive any information from ICICI team. After a week when I called the loan document collection person, he said that my loan was rejected as I have a bad CIBIL score of -1, and that I have defaulted both HDFC and SC bank previously as per their records. There is a major confusion here, the day my file was logged in, another file was logged in the name of Lokesh Devraj. My name is Lokesh Kumar G.R., where as Lokesh Devraj (another file / same day / similar name) is showing declared in CIBIL and they updated his CIBIL to my profile. Which is a human error. I got several verification calls asking if my name is Lokesh Devraj from ICICI verification team, they have got my profile confused with his as both the files were logged in the same day by the same document collection agent. It is exactly 1 month now as I had to wait for my CIBIL transunion score letter, which I just received today. I have checked my CIBIL score and it is "NH", a week ago I got a credit card from Axis bank and they said my CIBIL is good. While applying for loan, the ICICI bank customer service employee checked and said that my CIBIL is good to go and due to a confusion now, I am unable to procure a loan for my personal needs. I had to prove to you guys that I am not guilty and that somebody needs to take responsibility of the human error and do the necessary damage reversal at the earliest. Also that other guy, Lokesh Devraj is probably having a ball of a time with the loan he procured from you guys.

Hi Team, I have moved to the United States for a period of 1 year. As such, my current Registered Mobile number is not active. I have a mobile number in US which I would like to register for the OTP. Please let me know how can I get this done. I am not able to pay my credit card bill because of this issue. I dont receive an OTP because the mobile number is not updated. Regards Sudhanshu

On 10.09.2014, around 2.30 pm i received a call from Icici Representative([protected]) and was asking for platinum credit card and like other representatives he asked my name, existing Icici bank Credit Card No and cvv no.and exactly i gave the same and he told me within 7 days you will get your Platinum card in your address. In this way he took cvv no and after few minutes there was a call from Kamkash Sale ([protected])and asked me to buy branded shirt & trouser and reebock shoes and i strickly refused to buy it. After sometime i got a debit message from the bank amounting rupees 7750.00. Probir kr.Dutta