ICICI Bank Complaints & Reviews

To ICICI Bank Ltd, Shalimar Tower, Hazratganj, Lucknow(UP) Subject: Debit of Amt without intimation From my SB A/C.[protected] in ref of Old & closed Credit Card No [protected] ) Dear Sir, I would like to inform you that I hold a Saving Bank salary A/C No.[protected] at ICICI Nirala Nagar Branch Lucknow, This account has been debited by Rs 15968.07 on 04.10.14 without any prior information to me. I am in surprise that how can you deduct the amount from my salary A/c without any intimation. In fact when I withdraw the amount from ATM on 28.09.14, available balance was intimated Rs 258/-so I got surprised and had a word with customer care. I was informed that this amount was related to my Credit Card dues. I immediately informed to customer care, to my bank, others that it is not correct as I had already made the payment against settlement letter in the year 2010 & nothing is any outstanding towards me. 1. Settlement letter was served to me on dated 22.01.2010 through Mr Jitendra Narain( ID NO 1252508) for Rs 15125/- to make the payment by date 28.02.2010. On my request and problems (Huge loss with Kuber Group) the amount agreed by him to be paid by me was Rs 15000/-in three installments ( Jan, Feb & March, 2010). Accordingly I gave him the cheques and cash as mentioned beolw. All the cheques were enchased by ICICI Bank ltd which can be seen in my bank statement enclosed. Proper receipts and written acceptance was recorded by your representative who came to with letter and the sane was recorded by him in the office copy of the letter, Xerox copy is being enclosed. Following receipts were issued by him : • Receipt No 0110A0441139G Dt 22.1.02010 for Rs 3000/- dated 22.01.2010 in lieu of self Ch No 028860 • Receipt No [protected] Dt 15.02.2010 for Rs 45000/- against Ch No 028861 • Receipt No [protected] Dt. 09.03.2010 for Rs 7500/- against Ch No 028867 Thus amount of Rs 15000/-as accepted by him paid my me, After that I did not received any demand, phone, from your end, neither any Credit card statement which was regularly sent at my home address, stopped. This all assured me that my card has been closed & settled. Therefore question does not arise for any more issue. Suddenly after a period of Four year, when I opened my SB A/C with you as Salary A/c at Niralanagar branch, I was informed by Mr Danish who came to me for opening of the said A/c informed me for such dues so I had given the proper receipts of payments to him and my account was activated and continued for two months and afterwards it has been happened as stated above. For the above facts said, I am regularly in touch with customer care and Bank . The complaints and request were regularly raised since 28.09.2014 to 03.10.2014 after discussion customer advised me to contact at Shalimar Tower, Hazratganj, Lko along with all papers. All the Xerox copies of relevant paper are being enclosed for your kind perusal . Request to please reverse the said amount immediately without any further delay, Any negligence would compel me to take legal action against you. Thanking You, Yours truly (Rajendra Kumar Srivastava) 178- Manas Enclave, Indira Nagar, PO : CIMAP, Lucknow-226015 Date : 07.10.2014 Id mail : [protected]@rediffmail.com

FRAUDULENT WITHDRAWAL OF MONEY 1. I, Dr(Mrs) Kamal Nain Bhatia have an account with ICIC Bank. Details are as under: (a) A/C No :[protected] (b) Branch : Chanakyapuri Branch, 16/48 Malcha Marg Shopping Complex New Delhi-110021 (c) Debit Card No: [protected] 2. I wish to state that on 13 Oct 14, my account has been debited twice with Rs 6, 189.88 i.e. a total sum of Rs 12, 379.76 has been debited from my account while I have not done these transactions. 3. I have not subscribed to net banking and neither have divulged my bank/debit card details to any individual/company. It is evident that this is an erroneous/ fraudulent withdrawal. My debit card has always remained in my safe custody. It seems there has been an error at the bank end. I have lodged a complaint with the customer care department (SR[protected] and as advised lodged an FIR in the Police Station. 4. May I request you to look into the matter and get the amount refunded to my account at the earliest. (Dr KamalNain Bhatia)

dear sir/madam, i am the ex-employee of ibank. my appointment letter and relieving letter is misplace. so i request you to issue another copy of letter. regards, Mukesh Kr. Pathak emp. id-812761 date of joining-20th April 2007 Date of relieve-May 2009 M-[protected] [protected]@gmail.com

my salary account still not activated i was also received my bank kit from 15 days ago i was open in 29th Sept. 2014 at udiyapol Udaipur(Raj.) branch all required doc has been submitted and icici bank employee Mr. Avdesh (m) [protected] not giving me any positive response please do needful Regards Rajnikant Verma (M) [protected] Email ID : [protected]@gmail.com

I did transaction from my account today in morning for 10 rs.(atm to atm money transfer), after transferring, i pressed cancel and then ICICI bank home screen appeared. After that i left ATM, 5 minutes later i got a message of transaction of 40, 000/-. I came back to ATM, checked mini statement and then called customer care to block my card. When ICICI bank home screen appears, how can transaction be done after that. Look into this matter because if problem is there with machine or anything, this is not the customers mistake.It is Bank`s mistake. ICICI customer complaint number :[protected] Account number :[protected] email id : gupta.[protected]@gmail.com

Dear Sir, I regret to inform you that I am not getting the credit card statement since last three months through your courier or through mail also. Due to this, I am not able to make the payment properly/ in time. Therefore, I would request you to inform me the latest balance by return mail to enable me to make the payment. Please arrange to send me statement regularly through post. My credit card No. [protected]. I have been reporting this matter since many times. I want the statement through post without further delay Regards Sethumadhvan Arushi Exports C-15, Qutab Institutional Area, New Delhi 110016

Hi, I hold an ICICI bank savings account in Bangalore.On 26th and 30th of Sept 2014, there has been 4 fraud transactions. The total money got debited from my account is INR 12300. Immediately after the incident I have informed this to ICICI bank customer care and also filed an FIR . But ICICI bank is not taking any liabilities for the money which I have lost and also not going ahead with any sort of investigations. If this is the case then what is the guarantee that next time the same thing will not happen again ?

Sir, we have deposited on cheque no. 086025 dated 31.10.2013 issued by Mewar Anchalik Gramin Bank, Nathdwara (Rajasthan). We have deposited the cheque in ICICI Bank Limited, GNPS Branch, Udaipur (Rajasthan) on 08.11.2013. But by mistake I have mentioned wronge account number (which is pertains to my son) instaed of mentioning my account no. All other information was provided in deposit slip i.e. Name, Phone Number, cheque no, amount etc. ICICI Bank has returned the cheque on account of difference in Name, but they have returned the cheque after one year of time i.e. on 28.09.2014 to my son's address who is in Ongole (Andhra Pradesh). Now the cheque is not valid since it was issued on Oct. 2013. Yesterday i.e. 13.10.2014 i have visited the branch with the cheque & ask them why they have returned the cheque after one year of time, they simply advice me to get the new cheque and deposit again and their behaviour was not to accept their fault Copy of Cheque, deposit slip is attached herewith for you kind reference. Therefore, I request you to look into the matter and do the justify. Best Regards

I have icici bank account for more than 5 years and have demat account for 3 years. While opening demat account, i was told the account is completely free of cost, no hidden charges.mI'm not actively using my demat account. Suddenly they have debited my icici bank account a sum of rupees 539.97 as dp charges. This was not told while opening, otherwise i would have closed demat account long before. Without any transactions in demat account i feel very bad to pay my hard earned money as dp charge. Please solve my problem. My icici account number is[protected]

I had applied a new account in ICICI Bank. Whose service name is JAMA DHAN YOJNA as date on 28th Aug, 2014. But till date i have not receive any material from this account. I had contact to Mr. Diwakar in icici bank. My application form had fulfilled by same person as Mr. Diwakar. Whose contact number [protected]. I made a call for Mr. diwakar, many times but till date i have not receive any positive response from the bank or Mr. Diwakar. Right now i have no proof regarding this. Because he gave not me at the time of account open. Please give the response as soon as possible. Thanks & Regard Tousif Kamal Siddiqui Mughalsarai [protected]

Dear Sir/Madam, I have withdrawal an of Rs.9000 from ICICI atm at Mini market kalkaji DDA Flats ATM Id (STCH8536) on dated 12th Oct at 13.37 pm but I cash dispense only Rs. 8500 and Rs.500 less as wife is my proof with me at the time of withdrawal and even you check the camera videos also for more clarification. Kindly recheck and refund the amount asap or do I you need any FIR on this issue, pls let me confirm. Regards Naveen Jaiswal

I am receiving calls from so many tele-callers who are calling from ICICI bank. Despite of explaining them several times, they keep on calling me. I received another call from +[protected] today. It is harassment that some one kept you calling after you have said "no" for their services. I already blocked couple of their numbers by using "true caller application" but they are calling me from new numbers. If I say "no" to get the credit card from their bank, they hang the phone like anything which is obviously very rude and a misbehaviour. Please help.

I was approached by an ICICI bank customer support lady asking for an upgrade in the credit limit of my existing ICICI HPCL credit card and benefits on it.They have collected all my pay slips and the required documents all over again as they did it for the first time.But finally i ended up receiving a card which has same benefits as the previous and no upgrade in the credit limit.My salary has increased two folds to what I had while applying for my existing card.Your credit limit is less than my salary, what do you expect me to do with it.If you cannot upgrade my limit to three fold as what you have given now please please deactivate the card.Please contact me on [protected].

Dear Sir, I have opened a saving bank account in Vaishali branch of Ghaziabad on 30.09.2014 and on 09.10.2014 an amount of Rs. 335.96+ Rs. 100 (total Rs. 436.00 ) have been deducted from this account towards DMRC dabit card, without taking of any dabit card of this type. You are therefore, requested to check the wrong debit entry in my account and tell me the name of person who has received the card as mentioned in the debit entry. Since I am sure that I have not requested and taken this type of card, hence debited amount may please be credited in my account at the earliest.

Details of my complaint are as follows: 1. On 30/9/2014 I dropped one cheque of value Rs.50000 issued from Vijaya Bank, Dwarka branch, New Delhi at one of ICICI bank ATM located in Vijay Nagar, Ghaziabad. The ATM code is STCH 9851 2. The said cheque no 235238 hasn't been credited to my account till date. To add even the Bank authorities are not aware as where the cheque has been misplaced. 3. Since last many a days I am following up with head of branch banking & head of ATM from ICICI bank but as usual they have yet not responded back. 4. Now I am being asked by Bank personnel to get the stop payment for said cheque and to get a new cheque from the party who originally issued the cheque to me. 5. Already one cheque has been bounced due to insufficient funds as the subjected cheque hasn't been credited to my account. 6. Also by 15/10/2014 few more transactions are scheduled. Who shall bear the financial loss? What about the mental trauma I am going through these days due to such irresponsible attitude of bank in rendering basic duties. Solutions needed:- 1. Bank can not only crosscheck my statement as whether I had dropped the cheque but also as when the said drop box located in ATM bearing code no STCH 9851 was opened last to collect dropped cheques with the help of CCTV footage installed in ATM. 2. Strict disciplinary actions to be taken against the person found guilty. 3. All financial losses to be compensated by bank. Other serious concerns:- 1. Why ICICI doesn't deploy needed security guards in ATMs? None of the ATMs in Vijay Nagar & Pratap Vihar have security arrangements. Why the security of customers is at stake? 2. Why licence related info, ATM branch code related info remains missing from ATMs? Is it not mandatory for banks to affix proper metal plate carrying all sorts of info? 3. Why the basic VM's are not fixed in bank ATMs? No security guard, No VMs, NO license plate...how come bank ensuring that customer doesn't face any inconvenience? 4. Is bank following the time frames as being displayed in addressing the complaints or even acknowledging the complaints? Why the high profile officials mail address being displayed when they cant respond? Is this what bank claimed to be transparency? Highly disappointed...!

I(madan lal) have applied for new ATM card on 20/09/2014. when i talk to customer care center then they told me that they dispatch the ATM on 23/09/2014. But my nearest branch(ICICI Baddi) refuse that they did not receive any ATM card for my account number. Also suffering from from last two weeks by going nearest branch Baddi, and getting there refusal for the same. Please look up my Problem as soon as possible. Thanx in advance Account holder detail Name - Madan Lal Account no.[protected] Contact no. [protected], [protected] Mail ID lal.m.[protected]@gmail.com

Hello, I got a call from icici lombard regarding some general insurance plan today (i.e. 10/10/2014 at 4:50pm). The executive on call said that there is a compulsion of availing a general insurance on my newly issued credit card. He was saying I have to pay Rs 945 per month for the next one year. But I was not told about his on the time of issue of card. Apart from this, now also I don't want to take any general insurance policy. If this is the compulsion. I would like to deactivate my credit card. Do revert me with the complete procedure that i need to follow for closing my credit card. Regards Sushil Gautam [protected]

Dear Sir, ICICI BANK agreed to waive MAB. But the recent statement shows the MAB is debited from my account . Please arrange to refund the amount Rs.393.26, and please arrange not to debit the MAB for me henceforth and ever, as I am in the category of spouse of an NRE A/C holder (NRE [protected] SHANMUGAM ARUL) Thanks Regards GeethaRani.A

RESPECTED SIR, I S.H.SAI MOHAN RESIDING IN GIRINAGAR(BANGALORE) IS BEING TREATHENING BY THE SO CALLED ICICI BANK CREDIT CARD RECOVERING AGENTS.THEY ARE DEMENDING THAT EIGTH YEARS AGO I HAD DUES AGAINST MY CREDIT CARD. FROM LAST EIGTH YEARS THEY HAVE NOT TRIED TO CONTACT ME BUT NOW SUDDENLY THEY COME AND TREATHEN ME AND MY FAMILY WITH DIRE CONSEQUENCE, THEY ARE ACTUALLY GOONS SENT BY ICICI BANK, THEY ARE NOT PRODUCING ANY ID CARD ISSUED BY ICICI BANK, THEY HAVE NOT PRODUCED ANY DUE STATEMENT AND REFUSE TO GIVE ME MY FULL STATEMENT OF MY CREDIT CARD, THEY ANE NOT WILLING TO GO THE LEGAL WAY.I.E FILE A LAW SUIT AND I WILL FIGHT IT IN THE COURT.THE PERSON FROM ICICI BANK IS VILAS AND HIS PHONE NUMBER IS O[protected] AND HIS TEAM IS TREATHNING ME THROUGH PHONE AND COMMING TO MY HOUSE AND USE FILTHY LANGUAGE AND PHYSICALLY MAN HANDLE ME.SO PLEASE I REQUEST THE CONCERN AUTHOURITY TO LOOK INTO THIS.

ICICI money 2 india service has indulged in a unfair trade practice lately. I started using its competitor Xoom for money transfer to my ICICI account in India as it is much faster service. Xoom came back saying that my recipient bank (icici) returned saying the account is frozen, I did put an enquiry and Xoom came back with same details. When I called ICICI to enquire about my account details, they told its not frozen. Then I tried transferring the money from ICICI's money2india service and it got transferred. Surprisingly, ICICI has indulged in an unfair trade practice as it is unable to compete in the market.