ICICI Bank Complaints & Reviews

I was approached by an ICICI bank customer support lady asking for an upgrade in the credit limit of my existing ICICI HPCL credit card and benefits on it.They have collected all my pay slips and the required documents all over again as they did it for the first time.But finally i ended up receiving a card which has same benefits as the previous and no upgrade in the credit limit.My salary has increased two folds to what I had while applying for my existing card.Your credit limit is less than my salary, what do you expect me to do with it.If you cannot upgrade my limit to three fold as what you have given now please please deactivate the card.Please contact me on [protected].

Dear Sir, I have opened a saving bank account in Vaishali branch of Ghaziabad on 30.09.2014 and on 09.10.2014 an amount of Rs. 335.96+ Rs. 100 (total Rs. 436.00 ) have been deducted from this account towards DMRC dabit card, without taking of any dabit card of this type. You are therefore, requested to check the wrong debit entry in my account and tell me the name of person who has received the card as mentioned in the debit entry. Since I am sure that I have not requested and taken this type of card, hence debited amount may please be credited in my account at the earliest.

Details of my complaint are as follows: 1. On 30/9/2014 I dropped one cheque of value Rs.50000 issued from Vijaya Bank, Dwarka branch, New Delhi at one of ICICI bank ATM located in Vijay Nagar, Ghaziabad. The ATM code is STCH 9851 2. The said cheque no 235238 hasn't been credited to my account till date. To add even the Bank authorities are not aware as where the cheque has been misplaced. 3. Since last many a days I am following up with head of branch banking & head of ATM from ICICI bank but as usual they have yet not responded back. 4. Now I am being asked by Bank personnel to get the stop payment for said cheque and to get a new cheque from the party who originally issued the cheque to me. 5. Already one cheque has been bounced due to insufficient funds as the subjected cheque hasn't been credited to my account. 6. Also by 15/10/2014 few more transactions are scheduled. Who shall bear the financial loss? What about the mental trauma I am going through these days due to such irresponsible attitude of bank in rendering basic duties. Solutions needed:- 1. Bank can not only crosscheck my statement as whether I had dropped the cheque but also as when the said drop box located in ATM bearing code no STCH 9851 was opened last to collect dropped cheques with the help of CCTV footage installed in ATM. 2. Strict disciplinary actions to be taken against the person found guilty. 3. All financial losses to be compensated by bank. Other serious concerns:- 1. Why ICICI doesn't deploy needed security guards in ATMs? None of the ATMs in Vijay Nagar & Pratap Vihar have security arrangements. Why the security of customers is at stake? 2. Why licence related info, ATM branch code related info remains missing from ATMs? Is it not mandatory for banks to affix proper metal plate carrying all sorts of info? 3. Why the basic VM's are not fixed in bank ATMs? No security guard, No VMs, NO license plate...how come bank ensuring that customer doesn't face any inconvenience? 4. Is bank following the time frames as being displayed in addressing the complaints or even acknowledging the complaints? Why the high profile officials mail address being displayed when they cant respond? Is this what bank claimed to be transparency? Highly disappointed...!

I(madan lal) have applied for new ATM card on 20/09/2014. when i talk to customer care center then they told me that they dispatch the ATM on 23/09/2014. But my nearest branch(ICICI Baddi) refuse that they did not receive any ATM card for my account number. Also suffering from from last two weeks by going nearest branch Baddi, and getting there refusal for the same. Please look up my Problem as soon as possible. Thanx in advance Account holder detail Name - Madan Lal Account no.[protected] Contact no. [protected], [protected] Mail ID lal.m.[protected]@gmail.com

Hello, I got a call from icici lombard regarding some general insurance plan today (i.e. 10/10/2014 at 4:50pm). The executive on call said that there is a compulsion of availing a general insurance on my newly issued credit card. He was saying I have to pay Rs 945 per month for the next one year. But I was not told about his on the time of issue of card. Apart from this, now also I don't want to take any general insurance policy. If this is the compulsion. I would like to deactivate my credit card. Do revert me with the complete procedure that i need to follow for closing my credit card. Regards Sushil Gautam [protected]

Dear Sir, ICICI BANK agreed to waive MAB. But the recent statement shows the MAB is debited from my account . Please arrange to refund the amount Rs.393.26, and please arrange not to debit the MAB for me henceforth and ever, as I am in the category of spouse of an NRE A/C holder (NRE [protected] SHANMUGAM ARUL) Thanks Regards GeethaRani.A

RESPECTED SIR, I S.H.SAI MOHAN RESIDING IN GIRINAGAR(BANGALORE) IS BEING TREATHENING BY THE SO CALLED ICICI BANK CREDIT CARD RECOVERING AGENTS.THEY ARE DEMENDING THAT EIGTH YEARS AGO I HAD DUES AGAINST MY CREDIT CARD. FROM LAST EIGTH YEARS THEY HAVE NOT TRIED TO CONTACT ME BUT NOW SUDDENLY THEY COME AND TREATHEN ME AND MY FAMILY WITH DIRE CONSEQUENCE, THEY ARE ACTUALLY GOONS SENT BY ICICI BANK, THEY ARE NOT PRODUCING ANY ID CARD ISSUED BY ICICI BANK, THEY HAVE NOT PRODUCED ANY DUE STATEMENT AND REFUSE TO GIVE ME MY FULL STATEMENT OF MY CREDIT CARD, THEY ANE NOT WILLING TO GO THE LEGAL WAY.I.E FILE A LAW SUIT AND I WILL FIGHT IT IN THE COURT.THE PERSON FROM ICICI BANK IS VILAS AND HIS PHONE NUMBER IS O[protected] AND HIS TEAM IS TREATHNING ME THROUGH PHONE AND COMMING TO MY HOUSE AND USE FILTHY LANGUAGE AND PHYSICALLY MAN HANDLE ME.SO PLEASE I REQUEST THE CONCERN AUTHOURITY TO LOOK INTO THIS.

ICICI money 2 india service has indulged in a unfair trade practice lately. I started using its competitor Xoom for money transfer to my ICICI account in India as it is much faster service. Xoom came back saying that my recipient bank (icici) returned saying the account is frozen, I did put an enquiry and Xoom came back with same details. When I called ICICI to enquire about my account details, they told its not frozen. Then I tried transferring the money from ICICI's money2india service and it got transferred. Surprisingly, ICICI has indulged in an unfair trade practice as it is unable to compete in the market.

Dear SirGood Evening...!Sir i have a one query from you that i have made a payment of Rs 2000 on 7th of Octber from my account at 12 noon as per my bank payment as been done on customer bank account but customer told me that payment not hit on my account.So now my concern is that actually i have a mistake when i have sent a payment to bank then i have made a mistake with wrong IFSC code entered ALLA0210018 so for that payment has not done to payee because his account in State Bank Of India not in Allahabad but as per you they payment has successfully transfer so can you please help me on this i really too tense due to that i have called Many times on customer support but they did not respond me in right way they are giving me excuse always when ever i call to him.Sir i am poor man can't afford that loss so please its a huge request to you please return my amount on my bank please.Please find the below details which i have entered. Beneficiary Details Name RBI-NEFT Nickname PRADEEP MADAN PAWAR Account No [protected] IFSC Code ALLA0210018 ( Which i have entered by Mistake ) Right IFSC Code : sbin0060451 My Account Details Name :- Ankush Kumar A\c Number :[protected] Amount Deposit : Rs 2000 Please contact me at [protected].I am waiting for your response. Regards Ankush Kumar

Hello, I am having a salary bank account in ICICI Siliguri branch since last three and half years and my account number is[protected]. My contact number is [protected]. I was just checking my mini statement and got the shock of my life. My account has been debited by SMAB charges for more than 11 times since last 1 year or so!!! From my bank statement, I can see that the charges were deducted on dates respectively 26/12/2013, 15/01/2014, 16/01/2014, 22/02/2014, 13/03/2014, 26/04/2014, 02/06/2014, 30/06/2014, 06/08/2014, 04/09/2014 & 27/09/2014. Each time the deduction was for 393.26 rupees which adds up to an astounding 4328.86 rupees. I tried calling the Siliguri branch but there was no response. I don't have any mail informing about this SMAB charges. I have no prior information from ICICI. No call, mail or text. I used to get notification if I did shopping using my debit card for even 10 rupees but no notification message in these cases where the sum amount was far more. Obviously the reason must have been to cheat me without notifying me so that you could steal my hard earned money slowly without my notice. Now that I understand that ICICI bank has not informed me about charge of balance system, hence any deduction from my account for the same is totally wrong and if charges deducted are not credited back to my account then I will be left with no other option but to take this matter to higher authorities & Banking Ombudsman as this is a CLEAR VIOLATION of Rule 8(1)(k) i.e. "levying of charges without adequate prior notice to the customer" of The Banking Ombudsman Scheme 2006.

Sir, I've applied for a personal loan from icici bank online. I received a call from 2 icici executive ladies (not sure if they're from ICICI or fraud). They said that my loan has been approved. However, in order to sanction the loan amount to my bank account, I was asked to deposit Rs.12, 500 as loan security. The next day, they sent an executive to collect my documents. I've handed all the documents along with my cheque sleeves and Rs.12500 to that guy. I've the confirmation proof for the same. It was on 17 October 2014. Since then, they're not picking up my calls. I've visited the ICICI bank to help in this matter but they didn't help me. So, I'm contacting you to trace these people and check if they're genuinely from the bank or fraud people. I've given the details of the ICICI executives below: 1. Swati - [protected] 2. Anshika- [protected] 3. Sekhar-[protected](he collected the documents and 12500 cash as loan security). Sir, please help me in this case so that no such frauds don't happen to other ignorant people. Regards, MB Singh

Respected sir,
I, Piyush Agrawal hereby wish to inform you that I am receiving ICICI Bank's Credit Card statement belonging to Mr. RVS Bramhananda every month on the address 306 B, Kusum Apartment, Sector 17, Vashi, Navi Mumbai 400703, Maharashtra. The said property belongs to me only. Mr. RVS Bramhananda had left the that property since 2008, then also I am receiving the statement every month till date. We have submitted letter regarding misuse of residential address at ICICI Bank's Vashi Branch, on 26th Sept 2013, inspite of this, any action has not been taken from their side and still I am receiving the letter.

We have sent mail to customer care @ICICI but still any action has not been taken.

Recent Credit Card statement copy of Mr. RVS Bramhananda & Address Proof of mine has been attached herewith for your reference.

Kindly take the immediate action to the above matter.

Thanks & regards,

Yours Faithfully,

Piyush Agrwal

Complaint is against Sunita from mittal estate branch. Due to delay in payment of my credits card she uses abusive language & started fighting with me like she is standing in a chawl. The language was so worse that it is not suitable for such a big organization. My suggestions is to the Head of department that Dont stuff your bank with such employee who dont have sense of descent speaking. It is distroying the image of bank.

Hello, This is Vishal Panchal Since last five days i follow icici bank customer care for my complain, I explain to you what is the my complaint to icici bank. On 05/10/2014 i attempt to withdraw 45, 000 from ICICI ATM Machine, In the first attempt i withdraw 20, 000 but i did not count same time due to i want to withdraw remaining money & other people in Que. In second attempt i got MSG in machine "Out of Service" I attempt third time for 20, 000 i got money but did not count same time. Due to some issues in machine i use another machine and in the fourth attempt i withdraw 5000, & That time i count all money and i got it 40, 000 so lose 5, 000 in first or second transactions. I complaint to ICICI bank and no buddy call me for this issues (They just send me MSG on mob "We are unable to reverse the transaction as it has been pain completely"), Last five days i call to customer care and i waste of my important time to following ICICI Bank. I hate this thing to ICICI Bank Providers no buddy believe to what happen with me Because that time i am only one person front of ATM machine. "The Machine can make it Mistakes but not Customers" Can you please solve this matter & back my money other wise i must file consumer cases against icici bank. Vishal Panchal Mo ; +[protected]

Dear Concern, i had taken a loan from icici bank in year 2008, after a year my financial condition was very poor due to some family reason so i unable to pay the emi's but in this year somebody called me for settlement the account i agreed for Rs.20000/- and i paid after two month again some one call me and asking for rs.4500/- which was dues as per letter. i agreed to pay than they come to me with a fraud letter and asking the money when i call to customer care of icici bank there is mismatch, i deined than they start abusing on me very hardly. The name of this guys are Mr.Shyam Tel No.[protected] and Mr. Rahul Arora [protected] from same agency. i want immediate action... please help me. My Contact details are : Kumar Chaudhary - [protected], Email - [protected]@yahoo.in

This is with reference to my booking in the project "WTC Noida", I would like to update that the NEFT / RTGS against assured return for the month of June- 2014 was processed and credited to my account. Mohammad Wasey, ICICI Bank, Allahabad Karely Branch. B-2, GTB Nagar, Allahabad-211016. Saving Account Number:[protected] The same notifications are not being sent to me by email Beneficiary Name MOHAMMAD WASEY · Remittance Date 7/3/2014 (DD / MM / YY) · Transaction Reference No. HSBCN[protected] · Amount Remitted Rs.9750 / -

Hi,
Let me know the reason why my EMI has not been deducted for this month[protected] from my ICICI saving bank account[protected] Abhishekh Nalluri, as 5th is public holiday so it is expected but[protected] is working day right so why it is not transfered?

Dear, First of all ICICI service is going towards the wards condition IIIIIIII... 1.I am using ICICI card from 2010 as salary account on the basis of Zero value in account .. But without information the money going debited from the account MAB/Chg -386.88/-per month ..? What is this ...? Why if i am using this card from 2010 as zero base salary ...? U have to refund the total deduct Amount .. Please support ... And don't loose the ICICI name by giving such a bad service ... Contact for AC/other details Prashant Gate [protected]

we bring to your kind notice that in the year 2007, I availed home loan from ICICI & they also issued credit card with no [protected] . I was not using my credit card for last 7years (probably after June 2007) & to my surprise ICICI bank deducted an amount of Rs. 7831/35 on 10th September 14 when my home instalment was due on the said date and as a result my ECS of my home loan could not be deducted.After struggling for 10-12 days, I was able to find the reason for deduction. My concern is that if the bank has to earn money by this foul tactics, they should not provide any such facility which is not required by the customer. The bank was deducting my loan instalment from the same account no, then why it was not deducted in the very first year.You are requested to register my complaint & asked the bank to refund the above amount.

we bring to your kind notice that in the year 2007, I availed home loan from ICICI & they also issued credit card with no [protected] . I was not using my credit card for last 7years (probably after June 2007) & to my surprise ICICI bank deducted an amount of Rs. 7831/35 on 10th September 14 when my home instalment was due on the said date and as a result my ECS of my home loan could not be deducted.After struggling for 10-12 days last week, I was able to find the reason for deduction. My concern is that if the bank has to earn money by this foul tactics, they should not provide any such facility which is not required by the customer. The bank was deducting my loan instalment from the same account no, then why it was not deducted in the very first year.You are requested to register my complaint & asked the bank to refund the above amount. Priya Ranjan Sinha [protected]