ICICI Bank Complaints & Reviews

Dear SirGood Evening...!Sir i have a one query from you that i have made a payment of Rs 2000 on 7th of Octber from my account at 12 noon as per my bank payment as been done on customer bank account but customer told me that payment not hit on my account.So now my concern is that actually i have a mistake when i have sent a payment to bank then i have made a mistake with wrong IFSC code entered ALLA0210018 so for that payment has not done to payee because his account in State Bank Of India not in Allahabad but as per you they payment has successfully transfer so can you please help me on this i really too tense due to that i have called Many times on customer support but they did not respond me in right way they are giving me excuse always when ever i call to him.Sir i am poor man can't afford that loss so please its a huge request to you please return my amount on my bank please.Please find the below details which i have entered. Beneficiary Details Name RBI-NEFT Nickname PRADEEP MADAN PAWAR Account No [protected] IFSC Code ALLA0210018 ( Which i have entered by Mistake ) Right IFSC Code : sbin0060451 My Account Details Name :- Ankush Kumar A\c Number :[protected] Amount Deposit : Rs 2000 Please contact me at [protected].I am waiting for your response. Regards Ankush Kumar

Hello, I am having a salary bank account in ICICI Siliguri branch since last three and half years and my account number is[protected]. My contact number is [protected]. I was just checking my mini statement and got the shock of my life. My account has been debited by SMAB charges for more than 11 times since last 1 year or so!!! From my bank statement, I can see that the charges were deducted on dates respectively 26/12/2013, 15/01/2014, 16/01/2014, 22/02/2014, 13/03/2014, 26/04/2014, 02/06/2014, 30/06/2014, 06/08/2014, 04/09/2014 & 27/09/2014. Each time the deduction was for 393.26 rupees which adds up to an astounding 4328.86 rupees. I tried calling the Siliguri branch but there was no response. I don't have any mail informing about this SMAB charges. I have no prior information from ICICI. No call, mail or text. I used to get notification if I did shopping using my debit card for even 10 rupees but no notification message in these cases where the sum amount was far more. Obviously the reason must have been to cheat me without notifying me so that you could steal my hard earned money slowly without my notice. Now that I understand that ICICI bank has not informed me about charge of balance system, hence any deduction from my account for the same is totally wrong and if charges deducted are not credited back to my account then I will be left with no other option but to take this matter to higher authorities & Banking Ombudsman as this is a CLEAR VIOLATION of Rule 8(1)(k) i.e. "levying of charges without adequate prior notice to the customer" of The Banking Ombudsman Scheme 2006.

Sir, I've applied for a personal loan from icici bank online. I received a call from 2 icici executive ladies (not sure if they're from ICICI or fraud). They said that my loan has been approved. However, in order to sanction the loan amount to my bank account, I was asked to deposit Rs.12, 500 as loan security. The next day, they sent an executive to collect my documents. I've handed all the documents along with my cheque sleeves and Rs.12500 to that guy. I've the confirmation proof for the same. It was on 17 October 2014. Since then, they're not picking up my calls. I've visited the ICICI bank to help in this matter but they didn't help me. So, I'm contacting you to trace these people and check if they're genuinely from the bank or fraud people. I've given the details of the ICICI executives below: 1. Swati - [protected] 2. Anshika- [protected] 3. Sekhar-[protected](he collected the documents and 12500 cash as loan security). Sir, please help me in this case so that no such frauds don't happen to other ignorant people. Regards, MB Singh

Respected sir,
I, Piyush Agrawal hereby wish to inform you that I am receiving ICICI Bank's Credit Card statement belonging to Mr. RVS Bramhananda every month on the address 306 B, Kusum Apartment, Sector 17, Vashi, Navi Mumbai 400703, Maharashtra. The said property belongs to me only. Mr. RVS Bramhananda had left the that property since 2008, then also I am receiving the statement every month till date. We have submitted letter regarding misuse of residential address at ICICI Bank's Vashi Branch, on 26th Sept 2013, inspite of this, any action has not been taken from their side and still I am receiving the letter.

We have sent mail to customer care @ICICI but still any action has not been taken.

Recent Credit Card statement copy of Mr. RVS Bramhananda & Address Proof of mine has been attached herewith for your reference.

Kindly take the immediate action to the above matter.

Thanks & regards,

Yours Faithfully,

Piyush Agrwal

Complaint is against Sunita from mittal estate branch. Due to delay in payment of my credits card she uses abusive language & started fighting with me like she is standing in a chawl. The language was so worse that it is not suitable for such a big organization. My suggestions is to the Head of department that Dont stuff your bank with such employee who dont have sense of descent speaking. It is distroying the image of bank.

Hello, This is Vishal Panchal Since last five days i follow icici bank customer care for my complain, I explain to you what is the my complaint to icici bank. On 05/10/2014 i attempt to withdraw 45, 000 from ICICI ATM Machine, In the first attempt i withdraw 20, 000 but i did not count same time due to i want to withdraw remaining money & other people in Que. In second attempt i got MSG in machine "Out of Service" I attempt third time for 20, 000 i got money but did not count same time. Due to some issues in machine i use another machine and in the fourth attempt i withdraw 5000, & That time i count all money and i got it 40, 000 so lose 5, 000 in first or second transactions. I complaint to ICICI bank and no buddy call me for this issues (They just send me MSG on mob "We are unable to reverse the transaction as it has been pain completely"), Last five days i call to customer care and i waste of my important time to following ICICI Bank. I hate this thing to ICICI Bank Providers no buddy believe to what happen with me Because that time i am only one person front of ATM machine. "The Machine can make it Mistakes but not Customers" Can you please solve this matter & back my money other wise i must file consumer cases against icici bank. Vishal Panchal Mo ; +[protected]

Dear Concern, i had taken a loan from icici bank in year 2008, after a year my financial condition was very poor due to some family reason so i unable to pay the emi's but in this year somebody called me for settlement the account i agreed for Rs.20000/- and i paid after two month again some one call me and asking for rs.4500/- which was dues as per letter. i agreed to pay than they come to me with a fraud letter and asking the money when i call to customer care of icici bank there is mismatch, i deined than they start abusing on me very hardly. The name of this guys are Mr.Shyam Tel No.[protected] and Mr. Rahul Arora [protected] from same agency. i want immediate action... please help me. My Contact details are : Kumar Chaudhary - [protected], Email - [protected]@yahoo.in

This is with reference to my booking in the project "WTC Noida", I would like to update that the NEFT / RTGS against assured return for the month of June- 2014 was processed and credited to my account. Mohammad Wasey, ICICI Bank, Allahabad Karely Branch. B-2, GTB Nagar, Allahabad-211016. Saving Account Number:[protected] The same notifications are not being sent to me by email Beneficiary Name MOHAMMAD WASEY · Remittance Date 7/3/2014 (DD / MM / YY) · Transaction Reference No. HSBCN[protected] · Amount Remitted Rs.9750 / -

Hi,
Let me know the reason why my EMI has not been deducted for this month[protected] from my ICICI saving bank account[protected] Abhishekh Nalluri, as 5th is public holiday so it is expected but[protected] is working day right so why it is not transfered?

Dear, First of all ICICI service is going towards the wards condition IIIIIIII... 1.I am using ICICI card from 2010 as salary account on the basis of Zero value in account .. But without information the money going debited from the account MAB/Chg -386.88/-per month ..? What is this ...? Why if i am using this card from 2010 as zero base salary ...? U have to refund the total deduct Amount .. Please support ... And don't loose the ICICI name by giving such a bad service ... Contact for AC/other details Prashant Gate [protected]

we bring to your kind notice that in the year 2007, I availed home loan from ICICI & they also issued credit card with no [protected] . I was not using my credit card for last 7years (probably after June 2007) & to my surprise ICICI bank deducted an amount of Rs. 7831/35 on 10th September 14 when my home instalment was due on the said date and as a result my ECS of my home loan could not be deducted.After struggling for 10-12 days, I was able to find the reason for deduction. My concern is that if the bank has to earn money by this foul tactics, they should not provide any such facility which is not required by the customer. The bank was deducting my loan instalment from the same account no, then why it was not deducted in the very first year.You are requested to register my complaint & asked the bank to refund the above amount.

we bring to your kind notice that in the year 2007, I availed home loan from ICICI & they also issued credit card with no [protected] . I was not using my credit card for last 7years (probably after June 2007) & to my surprise ICICI bank deducted an amount of Rs. 7831/35 on 10th September 14 when my home instalment was due on the said date and as a result my ECS of my home loan could not be deducted.After struggling for 10-12 days last week, I was able to find the reason for deduction. My concern is that if the bank has to earn money by this foul tactics, they should not provide any such facility which is not required by the customer. The bank was deducting my loan instalment from the same account no, then why it was not deducted in the very first year.You are requested to register my complaint & asked the bank to refund the above amount. Priya Ranjan Sinha [protected]

Hello sir, Debit card was issued to me on December 2013. and today its October 2014 approx 1 year ...and i am still unable to use my ATM because of activation of my debt card is not done... I tried Alot to contact customer care and even i visited ICICI bank Patiala manier times. but their response was zero..its my request please activate my debit card by providing me the pin no. ... Thanku

1- I have raised a request on 1 sep for new checkbook today is 5 oct still have not received checkbook .Once a I got a call from icici bank customer care Currier guys has been visited but your door was closed even though my mom & spouse are home maker . 2- On 24 Sep again called to customer care initially ms shilpi disconnected my call later Mr Azeem given me request no SA[protected] & given me the assurance will update you asap. 3- Today 5 oct i spoken Mr Ramkumar he said same thing Currier guys has been visiting your home but your door was closed. Now I want to take legal action for icici bank to cheating the people as they have mentioned will deliver the check book in 9 working days in their website . every time i have to spoiled my day to call customer care

Dated : 04.10.2014 TO ICICI Customer Care, Sub: Saving bank A/c No.[protected] debited by RS 15968.07 in reference to old closed credit card no. [protected] Dear Sir, I am a customer with ICICI bank with SB A/c no.[protected] at ICICI Nirala Nagar Branch Lucknow, The said salaried A/C was initiated by my employer and at the time of opening it I fulfilled all the requirement, a query was asked by your representative Mr Danish regarding my credit card due as mentioned above. However It was explained to Mr Danish who processed the opening of SB A/C( Salaried) as asked by him as below : ( A copy of the documents was given to him.) That the said credit card was settled wide ICICI letter no. APP[protected], dated : 21/1/2010 for settlement of Rs. 15125/- Mr. Jitendra Narain (ID No. 1252508)agency Name : Vcutex, came to me along with the said settlement letter and asked me to deposit the said amount in part as mentioned, on my problems stated to him he advised me to make the payment in round Rs 15000/- in three installments after talking with his seniors on phone. Accordingly I had made 3 installments as mentioned below: • Cheque no. 28860 for amount 3000 that was self encashed 22/1/2010 • Cheque no. 28861 for amount 4500 that was self encashed 15/2/2010 • Cheque no. 28867 for amount 7500 that was self encashed 9/3/2010 All the cheques were being encashed by ICICI bank through your representative Mr. Jitendra Narain (ID No. 1252508) and the receipts were being issued to me which are as below.(Scanned copy enclosed) • Reciept no. 0110A0441139G for Rs. 3000 dated 22/1/2010 • Reciept no. [protected] for Rs. 4500 dated 3/2/2010 • Reciept no.[protected] for Rs. 7500 dated 9/03.2010 After that I have not received any ICICI credit card statement/ Giving me a clear indication that the Credit card was settled and being closed. Further neither I have received any call or any letter from your bank till date in this regards.Which assuring me acceptance of payment and settlement of card. Now in the year 2014, my salary a/c which was opened with your bank in the month of July running smoothly and was active till few days ago. Suddenly few days ago I was unable to withdraw any amount from my Account as the balance was only around Rs 260/-, Thus I shocked that Despite of having sufficient funds my a/c balance reflected low which on further researching with customer care I was being told that the A/c has been marked lien due to dues of my above said credit Card no. In fact the same was settled by me for which I have mentioned all the details above in the year 2010, I have send all the scan copied of receipts and letter to my Branch Manager Nirala Nagar (Mr. Arvind Chaudhary) and to the Branch Manager Indiara Nagar (Ms. Bhoomija Joshi) and also to the ICICI customer care by email. On dated 25.09.14 & 28th Sept, 2014 I am really surprised that till date I have not received any response from your Bank despite of me being following this every day. I have discussed the same with Credit card section at Shalimar Tower Hazratganj Lucknow with Mr. Jaiswal. He told me that nothing can be done from his end as dues/settlement not done and now I need to talk to customer care. While calling customer care they again redirect to credit card team. Where my paid amount has gone ? This is really just harassment to the customer as the query is being unresolved and my money being stuck. I cannot operate/utilize/withdraw the amount while many of my urgent requirements are on hold at this festival time in spite of having sufficient amount in my S.B. Please note that any further delay would compel me to take legal actions against your bank. It is therefore requested to withdraw the lien immediately without any further delay. Thanking you for your anticipation. Enclosed : All Scane copies of receipts and letters. Yours truly, (Rajendra Kumar Srivastava) 178—Manas Enclave, Faridi Nagar/Indira Nagar, PO : CIMAP, Lucknow-226015 Mob. NO : [protected], ID mail : [protected]@rediffmail.com

Dear Sir, I am a customer with ICICI bank with SB A/c no.[protected] at ICICI Nirala Nagar Branch Lucknow, The said salaried A/C was initiated by my employer and at the time of opening it I fulfilled all the requirement, a query was asked by your representative Mr Danish regarding my credit card due as mentioned above. However It was explained to Mr Danish who processed the opening of SB A/C( Salaried) as asked by him as below : ( A copy of the documents was given to him.) That the said credit card was settled wide ICICI letter no. APP[protected], dated : 21/1/2010 for settlement of Rs. 15125/- Mr. Jitendra Narain (ID No. 1252508)agency Name : Vcutex, came to me along with the said settlement letter and asked me to deposit the said amount in part as mentioned, on my problems stated to him he advised me to make the payment in round Rs 15000/- in three installments after talking with his seniors on phone. Accordingly I had made 3 installments as mentioned below: • Cheque no. 28860 for amount 3000 that was self encashed 22/1/2010 • Cheque no. 28861 for amount 4500 that was self encashed 15/2/2010 • Cheque no. 28867 for amount 7500 that was self encashed 9/3/2010 All the cheques were being encashed by ICICI bank through your representative Mr. Jitendra Narain (ID No. 1252508) and the receipts were being issued to me which are as below.(Scanned copy enclosed) • Reciept no. 0110A0441139G for Rs. 3000 dated 22/1/2010 • Reciept no. [protected] for Rs. 4500 dated 3/2/2010 • Reciept no.[protected] for Rs. 7500 dated 9/03.2010 After that I have not received any ICICI credit card statement/ Giving me a clear indication that the Credit card was settled and being closed. Further neither I have received any call or any letter from your bank till date in this regards.Which assuring me acceptance of payment and settlement of card. Now in the year 2014, my salary a/c which was opened with your bank in the month of July running smoothly and was active till few days ago. Suddenly few days ago I was unable to withdraw any amount from my Account as the balance was only around Rs 260/-, Thus I shocked that Despite of having sufficient funds my a/c balance reflected low which on further researching with customer care I was being told that the A/c has been marked lien due to dues of my above said credit Card no. In fact the same was settled by me for which I have mentioned all the details above in the year 2010, I have send all the scan copied of receipts and letter to my Branch Manager Nirala Nagar (Mr. Arvind Chaudhary) and to the Branch Manager Indiara Nagar (Ms. Bhoomija Joshi) and also to the ICICI customer care by email. On dated 25.09.14 & 28th Sept, 2014 I am really surprised that till date I have not received any response from your Bank despite of me being following this every day. I have discussed the same with Credit card section at Shalimar Tower Hazratganj Lucknow with Mr. Jaiswal. He told me that nothing can be done from his end as dues/settlement not done and now I need to talk to customer care. While calling customer care they again redirect to credit card team. Where my paid amount has gone ? This is really just harassment to the customer as the query is being unresolved and my money being stuck. I cannot operate/utilize/withdraw the amount while many of my urgent requirements are on hold at this festival time in spite of having sufficient amount in my S.B. Please note that any further delay would compel me to take legal actions against your bank. It is therefore requested to withdraw the lien immediately without any further delay. Thanking you for your anticipation. Enclosed : All Scane copies of receipts and letters. Yours truly, (Rajendra Kumar Srivastava) 178—Manas Enclave, Faridi Nagar/Indira Nagar, PO : CIMAP, Lucknow-226015 Mob. NO : [protected], ID mail : [protected]@rediffmail.com

I have cancelled the credit card request as the statement was issued by calling the customer care number... instead of card being recvd by me.. But still an amount of 223.00 has been deducted from my account and this is the worst service I can say about the ICiCI bank... I have been dealing with axis bank and the best service i recvd by them.. This is the 2 largest bank in india, , i don't know in which sense. I have contacted the nearest branch and they informed me that they don't have access to the credit card details, , , , worst service.. amend the rankings please. Regard Rohit Singh [protected] Vikhroli west

Dear Customer, Warm greetings from HomeShop18! With reference to the refund of sub order number 85215945, we are pleased to inform you that the amount of Rs. 7300 has been processed for refund to your Bank account on 18 September 2014. Your refund has been initiated via transaction id[protected] from our payment gateway and will be credited to your account within 7-8 days. We acknowledge and appreciate your patience in this regard and request you to continue supporting us. Regards, Komal Gupta Customer Support Executive HomeShop 18

I have an account in ICICI BANK and I have transferred Rs 6, 000/- using IMPS on 2nd Oct 2014 at time 18:06:33 to my brother at SBI Odisha. The IMPS Ref Number[protected]. Amount debited from a/c but not credited to recipient. I got message that your fund transfer timed out and status amount is deducted from my account. Please do need full URGENTLY . My Account Information Account number[protected] Infosys mysore branch Benificiary Account Information Benificiary account no. [protected] IFSC code is SBIN0007891 IMPS Reference number[protected] It's urgent & holiday's are ahead, so no working day...Please Help .

I am having very worst experience with ICICI bank i have applied for home loan from the ICICI bank Indore. from the first day the bank official is telling me no need to worry you can get easily home loan. after submitting all the documents my documents as well as my builders documents that bank official told me now we are doing technical verification and one legal verification after that we will clear your home loan at that time they deduct my processing fee also after some the bank official told me he required some more documents from your builder once we get all these documents we will clear your home loan my builder provided all the documents to the bank. and after that bank official again called me he required some more documents and told me once we get all these your loan will clear again my builder provided the request documents to the bank like this he requested me 5-6 times for the different different documents and telling the same thing once we requested document your loan will clear and my builder provided all the requested document to the bank and these whole process took more than 3 months. at one day again bank official called me he required one more document some old deed copy my builder told me he is not having that deed copy because it is misplaced from me but if required i will get the certified copy from the registrar office same thing i told to bank official then he is telling we want the copy otherwise your loan will not clear. so i told to bank official if you required all these document you would have told me at the first place why you took 3 month time for all these non sense. then he is telling i just following my bank process. i really pissed off from that because he took 3 month of time for the verification of all the documents and every time is giving me false commitments and at the end of the day he is telling your loan will not get approved. it was a very worst experience for me some of my friends also looking for home loan they wanted take from ICICI bank then after seeing my experience they switch over to some other bank. they applied after me there home loan got approved.