ICICI Lombard Complaints & Reviews

Hi Team, I am working in Igate Global Solution Pvt Ltd in Noida Location & our company is tied up with ICICI Lombard for the Medical Insurance. In the month of April, My Father (Ravi Raturi) was hospitalized in the hospital which was not come under ICICI cashless facility. He was admitted in the Hospital ( Himalayan Hospital, Dehradun) from 03rd April’2014 – 12th April’2014 & during this time frame somehow I’ve lost some of the medical documents which included the final bill & discharged summary. I’ve informed the same to the relationship manager of ICICI team in Noida office ( Manish Ralhan) as I wanted to claim all those medical expenses with ICICI . Manish Ralhan suggested me to submit the duplicate copies of the final bill/discharged summary for the further processing & as per his suggestion I’ve submitted all the related documents to the Bangalore office. However, After 2 weeks I got the information that Bangalore office put my claim on hold & they will not process it further until they got the original copies of final bill/discharged summary. I already informed to the ICICI team that I lost these documents & I can’t produce them again. However, they can ask me any other documents which help them to process it further. But, I didn’t get any response from them. I’ve submitted the Affidavit where I’ve mentioned that I am claiming this amount only with ICICI team & if they found me guilty anywhere they can take any action against me. I’ve also provided them the FIR copy of lost documents but still I didn’t get any positive response from them. I am 100% sure that this not happened only with me that I lost the original copies & claiming the medical amount & there should be some other alternative ways which we can use for further processing however nobody from ICICI is helping me to provide such information. NOW, I would request you to please confirm me what should I can give it to you except Final Bill/Discharged Summary (ORIGINAL) for which my claim can be proceed in next level. Expecting a prompt & positive response from your end. Claim details are as follows;Claim Number[protected] Claim of Ravi Raturi UHID ILGIC/IZQ/00/[protected]/F Policy Number 4016/81038448/00/000 Regards, Manish Raturi

I manoj chaudhari proposed an health policy from the concern company herewith policy no 4128i/hpr/90500012/00/000 and made payment through credit card of icici bank having emi facility as per my back policies.

I made payment on 23 may 2o14, which the autorities commited to follow the emi facility... And hence now they are making an argument to pay the amount in full.

As i made payment icici bank had accured payment charges for my transaction as interest charge. Icici lombard made an false commitment to me and made fraud of mine ...

I request to all citizens to make sure about making an futher businesses with the icici concern, , they are fraud be safe...

I manoj chaudhari proposed an health policy from the concern company herewith policy no 4128i/hpr/90500012/00/000 and made payment through credit card of icici bank having emi facility as per my back policies.

I made payment on 23 may 2o14, which the autorities commited to follow the emi facility... And hence now they are making an argument to pay the amount in full.

As i made payment icici bank had accured payment charges for my transaction as interest charge. Icici lombard made an false commitment to me and made fraud of mine ...


I request to all citizens to make sure about making an futher businesses with the icici concern, , they are fraud be safe...

Icici Lombard insurance no[protected]
hi...i had taken a medical insurance policy on my mothers name and have been payong for the last 3 years...when i took the policy icici lombard had done all medical tests and cleared everything to be fine and no preexisiting confitions and gave me letter also by icici Lombard

after 3 years I have gone to claim the money for medical treatment and icici Lombard says my mom has had diabetis since 5 years…how will a patient knows if he/she has diabetes or not…icici Lombard has given clear certifacte while taking insurance that no preexisting diseases where dere

now icici Lombard says my mother has diabetis 5 years back and now policy cant be passed

I have given all certificates which are clear

Please pass my claim…If my claim cant be passed…pls refund my entire premiums which I have paid…as sisnce day 1 this policy was a crap…as I cud never use it

I don’t even know if my policy is in usable condition or not

For the past 3 months I have been mailing and mailing icici Lombard but no one is bothered


Being a very tired and worried customer I am mailing you

Hope I will get a solution

Kunal
[protected]

dear sir, my name is shailendra yadav from kalva thane. i have a problem with your claim form like you need a doctor declaration even though we have original bills of hospital . second things you need information of hospital like how much bed in hospital . please tried to make a customer friendly claim form . so we can easily fill up claim form during claim . thanks

My ICICI bank account[protected] was deducted an amount of Rs 10374.00 on 12.11.2013 against health insurance for me and my wife through telephonic acceptance from me. During the telephone conversation they told that the soft copy of the policy document would be sent to mail ID with in 24 hrs and the hard copy of the policy would be sent by post the address.But till date i have not received any thing. I dont know wether i will be getting my policy document. ICICI bank and ICICI Lombard are fast in their money transactions activities but not in their other commitments. Kindly let me know the way to get my policy or money back. Regards, R.Thirumoorthy. Phone: [protected] / [protected]

Hi good evening this is jitendra jadav i was purchage access two wheeler from icon suzuki ahmedabad before six month with icici lombord insurance. before three month my access was thief from chiloda gandhinagar i m claim for the insurance company with full detail of FIR and all the document but company told me your insurance claim is not applicable So pls take my complaint against insurance company all detail are below Suzuki access 2013 with reg no GJ 01-SA-4821 jitendra motibhai jadav insurance policy no -30005/[protected]/[protected] agency code 8931070

Respected Sir, I Meena Patel would like to complaint against the ICICI Lombard & Branch Manager for misguiding me & giving wrong information about the health information. Sir, i have repeatedly asked them about service but they didnt said me truth & because of it I couldn't claim for my hospital bills.

I would like to share my worst experience with ICICI Lombard. I still repent the day when I took travel insurance from ICICI Lombard for my mother. When my mother was admitted to the hospital in Sydney in very serious critical condition, ICICI Lomabrd assured us that they will process the claim as cashless immediately but after running from pillar to post for 2 months the claim was approved as cashless. But the team at ICICI played a very nice game they never paid any money to hospital for 6 months, and assured us that if we clear the bill they will process our claim in 15 days. We cleared the bill and again they took us for a ride and after 10 months they rejected our claim citing some clauses in their T&C. After that we have been trying to get in touch with their customer service, grievance cell and even the senior management are very very un-cooperative. They are not giving an answer why the claim was approved and no payment was made. Cliam # Claim # M038551.68

Dear Team, I have submitted my claim on 26 May, My claim request number is CL[protected]. But till date I couldn't receive any positive status.its almost 30 days spent but they didn't resolve my claim.Team pls help me and resolve my problem.

My name is shaik malakondaiah, ref: my sb no:[protected] with ing visya bank konijedu, prakasam dist AP.

with reference to the above I surprised to note from my SB a/c that an amount of Rs.10.372/- was drawn towards premium amount for ICICI Lombard gen.insurence.I confirm that no cheque or debit advise was given to any person, but debited with out any information, i am aged about 67 years, how to eligible gen.insurence. so please get back my amount and cancelled the policy. if any doubts please feel free to call [protected] or [protected]@yahoo.com


regards
mastan
s/o malakondaiah

I have sent my vehicle hr 51 ap 4405 in toyota showroom (Thirty six toyota) for repairs. They got surveyed the vehicle from icici lombard and told us that they will just clear 3 items and we need to pay rs. 1000 as processing charges.
Now they have made a bill of rs 18518.0 and want me to pay rs 7448.0 despite of cashless policy. The showroom is saying that insurance company is charging double the processing fees and many parts are not passed by them.
We could have done the repair outside showroom if they had clearly told us the amount. They kept us in dark and now not giving my car for last 5 days. I am not able to reach office as no public transport goes to that location and there is very high taxi charges which i am paying everyday.
Kindly help to get my claim duly processed as per genuinity of the situation.
Regards
Prashannt goyal

Hello Team, With reference to my card number ILGIC/IZQ/00/[protected]/S issued under policy No.4016/81038448/00/000 (corporate policy by IGATE Global Solutions) issued by ICICI Lombard, I want to highlight following issues 1) Company refused to make payment by Postal Order/Demand Draft and insisted on sending a crossed Cheque for payment.AsI was at my parents place during my maternity leave and not carrying the cheque book, I requested the company to make payment through demand draft/postal order which they refused. Request you to please confirm if this is an acceptable practice as per IRDA regulations. 2) After sending crossed cheque, the company came with another document required towards processing of claim. Is this acceptable given that all the relevant documents missing were already identified by the company in the 1st query raised from them and subsequently submitted (itemised bill, full and final settlement bill, all medicines bill, all reports in original) . I strongly believe this is an unfair, unethical and wrongly intended action by the company to humiliate its policy holders. All the documents given by the hospital have already been provided to the company and under all possible reasonable scenario they are more than sufficient to identify each and every medical process undergone by the policy holder along with corresponding expense. Moreover, the hospital have not issued separate document as requested by the company in its latest request ("Kindly furnish charges incurred towards Myomectomy separately for further processing of claim"). If this was such a critical document, shouldn't the ICICI have raised this in the first query. Secondly, if this document is so critical, shouldn't the hospital have issued the same. Am I expected to get customised documents from the hospital based on the whims and fancies of Insurance companies??If the company so requires, they can directly contact the hospital for the details, why should I be wasting my time towards all this ir-relevant and deliberately wrongly intended documentation after paying the premium that the company wanted for the insurance . I request immediate penal action against ICICI Lombard for unfair practices being done in the guise of documentation. Further, I expect reasonable compensation for going through this agony and humiliation. Please respond and action on priority. Thanks & Regards,

I have made payment for renewal of my previous health policy no 4034i/CHI/06038006/01/000 and made payment thru hdfc credit card dated[protected] at request of customer care representative for instant renewal of the policy. The payment has been recognized by the customer callers and showing in my account but no policy documents plus card not received so far.. Latest complaint no [protected] I hv made more than 50 calls and got frustrated and feeling very bad by doing renewal of the policy... Regards Mukesh Thakur [protected]

I have an ICICI lombard health insurance policy wherein they have changed the earlier policy to new plan CHI as per IRDA guidelines. I am with ICICI Lombard for last 4 years. My policy expires on 9th June and I am to renew this and for this I got call from your company on 28th May 2014 to renew the same and the premium I used to pay is Rs. 7086/- for 2 years and now I am been asked to pay Rs. 11225/- which whooping 60% increase!!! The product seems to have upgraded [ I know the entire sales story as I spoke to 4-5 people already ] – it may have been but why don’t you tell this to your customer well in 90 days advance because today even for health portability I need to do it minimum 45 days in advance, this is the tactic of looting the customers. After my second mail on grievance mail, I got call from Pooja Pande and she expressed her displeasure and asked me to renew the policy. Are you guys so adamant and cannot look at customer view that he has to pay 60% additional money for Premium and that too without having any claims. It is just because Icici Lombard was directed by IRDA to follow certain basic conditions for consumer which were not followed earlier- so the company had to change the plan at the cost of increasing the premium by 60% !!! There is no renewal notice from ICICI Lombard which is must atleast 60 to 90 days in advance in such case where you want to charge such hefty premium. Today I was told renewal notice was sent by ordinary POST!!! Do you want me to believe on this? They do not have a proof. Your company is looting customer by charging 60% more premium over the earlier year – IRDA must act on this. This is against consumer interest, completely Unethical and who ever has made this product has NOT kept consumers in mind and it is just LOOTING business. What action can one take on this?

I have taken the icici lombard motor insurance policy, i did n't claimed any thing during firstyear policy and renewal the second year. after renewed met an small accident and bike left side got damaged and went to show room and asked for estimation. they told 3k to replace the parts.Then have registed my claim with icicic lomabard and they have sms my claim number and later surveyor came and visited. he was not given approval because accident is happen before renewal, i said aftre renewal only, he was asking fir, while renewal have you taken photo of your bike. I told him its not my respomsibility to take photo, icici lombard renewal team has to take photo He was not given approval and he needs 15 days to investigate.Finally its approved and did n't know its approved, i didn't got message also, once i call ed work stattion, they told its got approved. Its hectic process and customer care people don't any thing and also we have to pay the cash, insurance will credit after 15days. Worst service and please do n't prefer icici lombard

Unbelievable yes but this is true. I bought a health insurance policy for my parents 3 years back from ICICI Lombard after little research. my parents were till now in 45-55 age slab. From this year onwards they raised the premium from Rs10500 to Rs32000 stating that my policy has been upgraded and some benefits have been added and your parent is falling in the age group of 56 years and above. I strongly feel that no justification is enough to raise the premium more than 3 times of your original premium. I strongly recommend not to buy any policy from ICICI Lombard.

My ICICI Lombard Health Policy number is 4034i/CHI/71620424/00/000
I have this health policy since 2008 and renewing it after every 2 year for amount Rs. 8800 around, as per the rules. Now suddenly this people are asking me to renew this policy for Rs. 20000 & saying that they have added new features and your old policy is now no more. I asked them to continue with existing feature but they are saying that, old policy does not exists now & I have to pay 20K to renew this policy since my age is also got increased. Right now I don't want to pay premium more that double of what I was paying earlier. How can they change this product and charge me more than double ? Is it valid to change the premium when age is increased ? Right now I want to continue with this policy with same premium, since it is old one. Please help me on this.

Dear sir/mam
I buy a icici lombard dab cap car insurance (Unlimited claim) & now my car is hold in nissan service station from last 15 days, due to not accepting my accidental car claim from nissan staff & icici lombard staff & he is refusing for claim, with very roudely behaviour,

Dear sir/mam
I have photos of my accidental car & accidental spot also... Please help me because i need my car...

Car no- pb 10 dh 1200
Policy number:3001/84233014/00/b00
Thanks &regards
Vishal chopra
[protected]
[protected]

Hi Sir, Madam, I (SRIDHAR REDDY TALASANI) cancelled home loan(India bulls) insurance policy on 28th of March 2014 and a Service Request # [protected] was logged, Amount of Rs10625=00 with cheque number 000237 was send on 3rd Apr 2014 old address where in my application request clearly told to send it to my new home address or office address. it was send to old home address and returned back and I was following up since 16th Apr, I requested to re-dispatch of the cheque to my Office Address, no action seen till date I was following up through tollfree number 18002666 since 16th April till date nothing is sorted out and same story every day. Kindly request to please do the needful in re-dispatching cheque to my mailing address mentioned below SRIDHAR REDDY TALASANI HP SURYA WAVE OFFICE SURVEY # 61 (P), DODDA TOGURU, ELECTRONICS CITY, BANGALORE - 560100 MOBILE # [protected] Case owner from ICICILombard is Mr. Bharath from ICICILombard Thanks & Regards Sridhar +91-[protected]