ICICI Lombard Complaints & Reviews

I purchased a second hand car this year around 6 months back. Same day I applied for name change in RC book through a dealer in RTO. In november my cars insurance got lapsed, so I applied for insurance through ICICI lombard. Whatever they quoted I paid the amount on their site. After few days my got accident. I applied for the claim them the insurance guys started harashing me. First of all they asked for RCbook. when I told them Till yet I haven't got the RC then they said that they can't provide the claim without RC. I showed them the receipt that I got from RTO but they rejected it. After that they said that they need the car information copy from RTO. Any how I got that from RTO. I called them several times but no inputs from their end. Again I talked to their customer care and now after several efforts I got a reply from their end "this time they rejected the clain by saying that my policy is not valid and I am using a faulty policy". It seems like people are sitting there in relaxed condition. They only wants to mentaly torture the customer. Now a days I am thinking like I made a mistake by purchasing the policy from them. Please help me out for the same. Thanks & Regards, Amar Nath Saraswat +91-[protected] [protected]@yahoo.co.in

I have taken house loan from ICICI bank in 2010 in joint application with my mother, for which they said you have to taken insurance also on home loan, which I took. After 3 years they said, you have to take insurance in name of your mother also. They said 500 per month will be deducted from your account for the tenure of loan and insurance will also be for the same period. I agree to it. Then I did not received policy papers for 2 months and Rs.500 started deducting from my account. I chased them to send me policy papers & they mailed the same to me. I was shocked to see that tenure of policy was only 5 years, while they will deduct 6000 p.a. from my account for 20 years. This insurance premium is too high for cover of Rs.15 lacs only, & they sold me policy on false terms. So, I write to them regarding cancellation of policy, clearing mentioning the policy number & instead of cancelling that policy they have cancelled the policy which I took in 2010, which I have never mentioned them to cancel. I am chasing them from last two months, but they are not resolving the issue. I have copies of all the correspondence & can prove the fraud done by them. The bank is harassing customers & is total fraud. Never take any loan or insurance from them.

This is a very old complaint from the year 2009 which I left after trying for *years*. I have no hopes but I want to register a complaint here. Summary: [protected] My credit card was misused by ICICI Lombard and they bought *two* extra policies for some other random persons Proofs: -------- Credit Card Statement: 15/04/2009 74477489106011799234624 ICICI LOMBARD Rs. 1, 040.00(DR) 15/04/2009 74477489106011799235175 ICICI LOMBARD Rs. 1, 040.00(DR) 13/04/2009 74477489104011704700026 ICICI LOMBARD Rs. 1, 177.00(DR) Policy Numbers: 1. 3005/W-753900/00/000 2. 3005/W-763528/00/000 3. 3005/W-760658/00/000 The transaction on 15th April, 2009 of Rs 1040 & Rs 1040 are charged extra... The original premium of Rs 1, 177 is deducted on 13th April. Please reverse the amount of Rs 2080/- Complaint Numbers: [protected]------ [protected], [protected], 4562125 Email Subjects sent to [protected]@icicilombard.com RE:'ICICILom=[protected]' Re: Service Request Intimation - [protected] RE:'ICICILom=[protected]' Re: Service Request Intimation - [protected] Documents required for complaint numbers: [protected], [protected], 4562125 Re: Service Request Intimation - [protected] Re: 'ICICILom=[protected]' Re: Service Request Intimation - [protected], [protected], 4562125

I had bought a medical insurance policy 4034/CHI/75353814/00/000 on 17th Nov' 06 @ a premium of Rs. 18k and I have maintained on time premium payment record since them. I was been informed by ICICI Lombard that they have unilaterally discontinued the policy from 1st Oct 2013 and they have proposed a new policy at the premium of Rs. 46, 640. I have till date paid more than Rs. one lakh. I wast to contest my case in the consumer court..

I am an loyal existing customer of ICICI Lombard having Advance HealthPlan for my parents and my policy number is 4063i/HAP/W-361788/04/000. I have renewed the policy for 4 times and the policy got expired on Oct 6th 2013, from the day of expiry i am trying to renew but the customer care people are telling that my renewal document has not generated and need to wait until it is generated. I am ready to renew but these Icici Lombard is not...

I am an loyal existing customer of ICICI Lombard having Advance HealthPlan for my parents and my policy number is 4063i/HAP/W-361788/04/000. I have renewed the policy for 4 times and the policy got expired on Oct 6th 2013, from the day of expiry i am trying to renew but the customer care people are telling that my renewal document has not generated and need to wait until it is generated. I am ready to renew but these Icici Lombard is not allowing me to renew. I think this is one of the technique from Icici Bank to cheat the customer. I request everyone not to choose ICICI Lombard as your Health Insurance. I am worrying that if my parents fell ill with in the time of renewal because of ICICI mistake i need to face the problem and i cant utilise the policy even i am having the policy from 5 years. SO PLEASE TAKE NECESSARY ACTION

Hello Sir My name is Ram Avatar. I had taken a policy in the name of Anusha Shwaraj in March 2013 and i got jher treatment done from Fortis Hospital in September. She was admitted there for 5 days and when she got discharged i submitted a claim but my claim was not processed and i had to pay a huge sum of amount. I talked to customer care 18002666 hundred times but they only give us 2 hrs timeline and do nothing. My claim request number is[protected] and my phone number is [protected]. Kindly suggest me what should i do to get my claim approved. Thanks Ram Avatar .[protected]

I had taken out a health insurance policy with ICICI Lombard last year, policy no. 4063i/HAP/W[protected]/00/000. The sum assured is Rs 3 lakhs and the premium paid was Rs 15000. I am surprised and shocked to receive a renewal notice for the above policy asking for double the premium, i.e. Rs 30,000, without any note of explanation or apology. This goes against all insurance practices. Nor was I informed at the time of taking the policy that the premium would be doubled every year. I made a call to their call centre and their agent spent a lot of time with irrelevant information and waffling about getting the details, he made me hold for 15:21 minutes he disconnected my call. It appears that the company is managed by nincompoops. IRDA should check the qualifications of the management of ICICI Lombard, as the company appears to be ill-managed at every level.

CAR REGISTRATION NO. GJ 6 DQ 1807 VXI D'SIRE

I would like to draw your kind attention towards the harrassment done to the customer by M/S ICICI Lombard, in which my claim was not passed for the damage of engine on the grounds "CONSECUTIVE LOSS". The engine was damaged due to accident which occurred as a result of running down of the vehicle in a farmer's land after breaking RCC Poles and Steel wire fencing. The RCC poles had damaged the engine, and the car had come down almost three feet below road level, from where there was no scope to take it out except by toeing. Inspite of several statements the surveyor was not satisfied and the service provider demanded a bill of Rs. 27, 000/- (approx.). On my denial for the said payment M/S Kiran Motors approached M/S ICICI Lombard, and the later had aggreed to pay 50% of the charges which should have been around Rs. 14, 000/-, but sorry to say that the discount I actually recieved and the liability borne by M/S ICICI Lombard, is Rs. 7, 000/- & Rs. 20, 000/- respectively.


I agree to pay the charges for consumable items, but it is difficult to understand what was the liability borne by M/S ICICI Lombard. Customers purchase / renew their policies through M/S Kiran Motors and hence the Good Will of M/S Kiran Motors and ultimately Maruti is damaged.


I urge upon you to look in to the matter on TOP PRIORITY and settle the issue failing which we shall be force take recourse to your Higher Authority.

VARSHA JOSHI
BARODA
GUJARAT

i have purchased a new car and taken online policy of insurance from icici lombard but their executive on phone issued a renewal policy of a new car and then i have taken a new policy and done the payment twice so i have requested many times to return back my money and they r not responding and not returning money cover note of cancelled policy (issued intentionally by them) W[protected] and new active policy 3001/w-1987048/00/000 *how can be there r two policies one of new and secnd of renewal of a brand new car and same engine and chasis number contact [protected]@yahoo.com [protected]

I have insured myself and my wife in the year 2010 based on their telephonic information. After completion of 2 years, being no claim bonus, Insurance company offered me and we were insured for Rs. 3 lacs. Now in the 3 rd year, we required to file a claim on health grounds, same was rejected by the Insurance Company stating that pre insurance disease was not disclosed. They have even cancelled my policy and refunded the money. When I checked with the treating Doctor, he told us that both things are nothing to do with each other and he is willing to give me a letter in writing as a medical opinion. Hence, I feel that ICICI Lombard has cheated us and I wish to file a complaint against them. Ravindra Chaubal [protected]

Don't renewal ICICI LOMBARD Motor insurance policy. There are deducting premium amount from unknown person account and after that making the renewal policy to cancel status and not informing about the policy status. Only you will know about the canceled policy once you raise a claim. It happened with my policy (Number-3001/67847553/01/000). So be careful with ICICI LOMBARD Insurance. Please find more details below. I took a car insurance policy with ICICI Lombard Insurance Company in 2011. After one year the ICICI Lombard online agent called me and asked for renewal of existing policy. I agreed for renewal of the policy and ask to deduct the renewal premium amount of Rs. 8444/- from my Citi Bank Credit Card. But the ICICI Lombard made a wrong transaction from unknown person credit card. I gave a complaint about it and with respect to the request number ([protected]). When I inquired about the status of the request then one of their agent told to settle the amount to that unknown person, which I paid that amount (8444/- ) to that unknown person and using my car insurance policy(3001/67847553/01/000) as usual as it is valid till 23rd December 2013. On July 21st 2013, I met with an accident and I raised a claim for the car damages against my policy (3001/67847553/01/000). Now they are telling the policy is in cancel state and further telling that the claim cannot be processed. I don't know why I should suffer for the mistake made by the ICICI Lombard, since they made a mistake by deducting the premium amount from unknown person account. Secondly when I raised a complaint against the wrong transaction, their agent asked to settle the amount to that unknown person which I made and using the policy. Thirdly ICICI Lombard did not inform me that the policy is cancelled, which is a minimum courtesy to tell the customer about it. I request to take this complaint against the ICICI Lombard Motor Insurance and do the required justice to me. Many Thanks in advance. Lakshmana Rao Simma. Plot 524, 1st Floor, Bhagath Singh Nagar colony Kukatpally, Hyderabad-500072. Mobile[protected]

On claiming the insurance for my Maruti Zen Accident, ICICI Lombard surveyor approved the car for Total loss. However, the amount of compensations offered to me is either 55% of IDV (insured declared value) of the vehicle in case of accepting total loss (in which case, the car would be taken away by company) or 30% of IDV in case of Net loss (car would remain with me). In either case, its wrong as per the existing laws of motor insurance. But, I was forced to choose one of the options by the company. Additionally, the cheque arrived to me after a long wait of 3 1/2 months, with at least 100 phone calls to the company, many personal visits to the local centre, additional 1000 rs. on the name of 'legal and processing fees'...WORST EVER MOTOR INSURANCE BY ICICI LOMBARD... PLEASE NEVER EVER GO FOR ICICI LOMBARD....

Claim No:- MOT[protected]/ LORRY NO:- HR55 J 6561

This is to above reference, you have made the cheque Rs 89308/- instead of submit of our bill
Rs. 213763/-. We have not satisfy with your claim cheque Rs. 89308/-.


We request you that re-exmine our bill, & make the new one and intimate immediately.

Thaking you,

Rajesh jawa
[protected]

Hi,
I had purchased ICICI Lombard Complete Health Insurance policy going by their advertising claim that they cover pre-existing diseases after 2 years of inusrance term. So seeing this advertise I called them and discussed in detail about the policy terms and conditions. I was planning for one policy to cover myself, wife and son, and my wife has pre-exisitng disease. But instead, the sales person, by name Arun Kamble, suggested to split the policy into 2, one for myself and son and the other just for my wife so that you can get same coverage for less premium. I did not realize the trick then when he explained this. Then he said, my policy will be immediately approved as we do not have any ailments, but my wife's will go for a review to the medical team. He said, they will call us and get more details on the existing conditions and then will decide for approval. We waited for 2 days and there was no call from the ICICI medical team on this and we get a message after 3 days that my wife's policy is cancelled. I was shocked to see this, on how one can decide the conditions even without talking or discussing. So then I realized that this was all planned, that they split the policy for the same reason that I can get my policy and they get one customer and at the same time they never bothered about my wife's policy. So the whole marketing line of covering the exisitng disease after 2 years is bogus and this is only to attract people, take the policy and money from the other people in the family and then reject the one's which really requires insurance coverage.
Finally I called their customer care today and cancelled the policy which is not even 5 days old, for which I was penalized for 25% of the amount.

ICICI Lombard management - Hats Off for this marketing strategy to make money from people who really need insurance.

Regards,
Sandeep.

I have one medical policy with icici lambord since 2010 in name of Pawan kumar Bhoot.first time I have to use this . and company approved Rs. 80000 for my treatment. with faith on company I admitted in max saket hospital.on 19 July. for my surgery. just before surgery this fraud company make this approval to only 8000. and I am in danger. I left the hospital without treatment with help of police.

now what to do.......

Location/place: MUMBAI

Name of company/service: ICICI LOMBARD

I AM NILESH JAISWAL HOLDING ICICI LOMBARD CAR INSURANCE FOR LAST 5 YEARS, ITS FIRST TIME MY CAR GOT DENT DUE TO ACCIDENT 15 DAYS BACK, WHEN I TRIED TO CLAIM TO INSURANCE COMPANY THEY SAID THAT THE CLAIM NEEDS TO BE REPORT WITHIN SEVEN DAYS OF THE ACCIDENT, SO NO CLAIM CAN BE MADE FROM MY SIDE.

I NEVER HAD CLAIM IN LAST 5 YEARS ITS FIRST TIME I AM CLAIMING AND IN REVERT I AM GETTING THIS REPONSE.

PLEASE GUIDE ME FOR THE SAME.

THNAKS AIN ADVANCE.

REGARDS,
NILESH JAISWAL

Dear Team,
I have submitted my claim on 19 April 2013,My claim request number is[protected]. But till date I couldn't receive any positive status.its almost 40 days spent but they didn't resolve my claim.Team plz help me and resolve my problem.and they are asking another 13 working days





regards
rangareddy,
[protected]
[protected]@gmail.com

I have been following up Manikandan (manikandan.[protected]@icicilombard.com) and Jaikumar (r.[protected]@icicilombard.com) for simple endorsement ( addition & deletion of employees) of our company’s GPA. I have called them atleast for 50 times in this regard. These guys either do not pick up or when they pick up blindly give a commitment without any intention of honouring it.

They do not understand the seriousness of the issue. I have never experienced such a pathetic service. Who will take the responsibility if anything happens to our employees who are not covered due to your lethargy. Even after warning that we would take the issue to ombudsman, these guys do not seem to care.

Policy No : 4005/72816645/00/000

The whole purpose of insurance is getting defeated with ICICI Lombard. My advice to HR fraternity is never to go with ICICI Lombard for GMC or GPA under any circumstance.

Regards,
Dhivya

Dear Sir,

Myself Shyam Sundar Sharma, Employee of Dharampal Premchand Ltd. Noida, Since 1988. on 6th April 2013, My Son admitted into Fortis Hospital Noida For Septoplasty, on 10th April 2013 Hospital starts the treatment, icici lombard, hospital staff & my company personal department said to me a limit of 75000 rs./- treatment for my mediclaim policy, but they don't clear to me before start my son operation that septoplasty not covered into this policy on 8th april 2013 leeter & Mail details & done the operation on 10th april 2013, but till date 11th april 2013 the discharge date they not clear to me.
Finally the hospital charged me 28000 rs./- without any information of disease.
while in prev step they finalized 20000 rs./- amount for treatment, i have an proof attached with this complaint.

Do Needful Action & revert my money back into my salaried account.

Shyam Sunder Sharma
Mob-[protected]
ECode - 17599
Policy No. - ILGIC/HRL/01/[protected]/SO1