ICICI Lombard Complaints & Reviews

i am alok soni n i have honda cbr-150 mane n.d. polise kraya bt inhone mere only 1st party m normel insurance kr di n mese n.d. polise ki money li so its rong (420) kiye y. meri insurance IRDA registeration no. 115 service tax registeration no. GIS/MUMBAI-I/1528/2001 service tax no. AAACI7904GST001 mane apni honda cbr150 bilaspur ganrel honda se h jiski price 133465 rupee h wid insurance.

This is with reference to my Car Insurance Proposal W[protected] . I have made payment on 3rd Jan . It is been 10 days now. Can you please tell me when inspection of my car is to happened? At the time of buying . It was told me that inspection will happen in 24 hours. Mobile number ; [protected] Regards Chandrashekhar--

I had made a property insurance of Rs. 24, 000/- against my housing loan but I am yet to get the insurance document. The ICICI cheque (cheque no. 004310 dated 25/09/2014) was realised on 13/11/2014 from ICICI Lombard. But it has been nearly two months till I get any further communication from ICICI Lombard. Whenever I contact the person who collected the cheque from me, he neither picks up his cell nor answers satisfactorily. The name of the person name is ARUN and recently when I contacted him, got an information that he is transferred to some other city. Isn't it the responsibility of ICICI Lombard to send the policy document to me? I just want to know when I can expect the property insurance document from ICICI Lombard else I have to take any further necessary action.

Dear Sir, I purchesed a policy your company I submit aCritascal inless claim but not setteld till daste policy document menstion 30 days of investigastion, your policy term and condision compited 30 days . all require document submit by your company, document submit 2 time but not steeled till date your investigator come to hospital collect all document by mrd department, and your Manager dr navneet goyal required document I already send whatsup . meet my Family required past consulttsion document . but dot have any past document my tretment started by 12/11/2014 kindly please approved my claim . your survivor radyshyam goyal and manger navneet goyal pressured me to withdrawn my claim.

Greetings of the day... Sir/Madam, My claim no:GEN[protected], Registered Mobile No:[protected].I lost the job on 28th September 2014.I called up in the customer care 18002666 in the month of october.Then I received a letter in the month of November.I couriered the documents on 5th of November and delivered on 9th of november.From the starting I called so many times but not well responded.On 3rd Jan 2015, I called up in customer care, they told me that my status was not updated and disconnect the call.Again I called up, Mr.Ashutosh picked up the call and told that yes my status has been updated and received my documents.And he told me that my complaint will taken on higher priority. But nothing has done till date.I have been charged two times from ICICI bank for due em's for December and January month. I have not given any releiving letter from prior company, as they have closed suddenly without any information. From your side, not a single communication has done yet.It is really disappointing. I am a older customer of ICICI bank and due to this experience, I will going to close my account

It is my painful regret to inform you about the service provided by one of your executive (which I rightfully believe is banks service) in regards with the car insurance policy, which is not only disappointing but also absolutely unacceptable. I had personally visited your Udupi branch somewhere in the third week of December, 2014. I was then asked to contact Mr.Srikanth on +91-[protected]. After repeated calls, you executive Mr.Srikanth visited my office only to make false promises and assurances. I had repeatedly requested him to renew the insurance on or before 31-Dec-2014, since that would be the last day my existing Insurance would be valid for. However, there were no serious attempts made in this regards. On 30th of December, your executive visited my office again to collect the bank cheque (Canara Bank, Cheque number: 036185) and promised the insurance would be renewed the next day. I am writing this letter to you on 05-Jan-2015, 7 days after the cheque has been taken and I am not even informed about the amount that has been written on it. (Your executive had requested for a blank cheque). Now, I am saddened to inform you that your executive has decided not to pick up calls from my number. I had called your executive from a different number on Saturday, who picked up the call and told me in very clear words that he is not worried about any complaints to Mangalore or Udupi branch managers. Hence I am not sure of how well have I utilized my time in writing this letter to you, but then again, I have written this letter only to request you to provide me with my Insurance or my cheque back. Hoping for a better response than the once I received from your executive,

Hi, I have a car insurance for my Hyundai i20. Online if I renew the existing policy then the premium amount is showing as Rs.15158. The same premium is showing as Rs.11114 if I select a new policy and provide details of the old policy. This is complete cheating! Why is there is difference of 4K of existing customer and a new customer. Why should I buy policy from ICICI if they are cheating like this. I chatted with online executive, they did not have an answer for this. I even got a call from customer care who had no answer as well.

After paying the money through online link provided by elite insurance agents, it gave a cover note. Which is not the original one as per the ICICI lombard insurance customer care replied. What need to do to track my payment and proposal/policy.

It's really made me upset and put me in deep sorrow when my insurance claim has been rejected by ICICI Lombard. I had lost my Job on 30th Nov due to cost cutting in my organization and It has been cleary told me by ICICI executive that my home loan based policy " HOME SAFE PLUS (No: 4065/ICICILL/94075488/00/000) " is active from the day one and my home & I are secured under this policy from the same day. It was big shocking day for me when i came to know about my job loss but it was little relief for me that at least i have insurence policy which will help me to pay my EMI's for 3 months and till that i will find some job but they just screwed me up by telling some hidden clause that i can take claim only after 90 days of policy activate. I paid them around Rs. 96K but on my policy is shows Paid premium is Rs.88000. Never get to know about missing Rs.8K. and i never even received my policy documents after getting insurance done. After calling & writing multiple times, i got soft copy over email of my insurance. Please can you help me to take this case forward!!!

hi i have taken a motor policy from your company, on 4th dec 2014 my eco sport car has been accident which i already claim ragister with your toll free num 18002666, claim num is MOT04230006. today is 29th dec-2014 but still claim is in pending status . is this the services offer by icici Lombard to customer . Your appointed representative nt given correct information . when i ask the csm wat happen about my claim he did not get correct information, i already submitted req docs and help then any investigation bt icici managers or your customer care person nt given any help . icici Lombard harassment a lot and now if my claim is not settled i will go for court ... need a clarification or resolve the case as soon as possible .

Hello, I have made a claim under group insurance. I have claim details, but some detail, They reply to my office mail id after 15 days after sending claim form. I have send the additional detail throught courier, ICICI sent me 2 reminder, I have send courier, but still they have send me the reminder. when 1 reminder where sent me as per courier DTDC additional forms where already delivered, but still they didnt check n sent out 2 reminder. which delayed week. ICICI had delayed the claim n sending me the mails saying please co-operate, I went back to they strong and screen shot.

Hi, On Dated 10, December 10, 2014 i had registered a claim no. mot04241155 against Policy No. 3005/W­28834577/00/000 and your executive commits me that on tomorrow our field supervisor checked the bike and process the claim but i have not received any call from your side and for the same when i called yesterday (December 12, 2014) at your call centre and ask him, executive says he has taken my request and given me the Service Request No. [protected] and says today definitely our field supervisor process my claim. But still i haven’t received any call from your side, Is this type of service you are giving to customer. This is the last time i am intimating you if you are not going to listen then i will file the case to consumer court because my bike wheels are damaged (Alignment out) and at the time of driving the bike both the wheels are too much bubbling and if any Mis-happening done in future you are the only one who is responsible for that. I am continuing your policy Since Year 2007 and i have never claimed it before i ask you that If i have taken your policy then it’s your responsibility or not. If you are not take any action then i will file the case to consumer court and also give this letter to consumer court and take it as a proof that i already request you to process the claim because the wheels of bike are too much bubbling and if any Mis-happening done in future you are the only one who is responsible for that. Waiting for you positive response. Regards Ajay [protected] [protected]

My client Sri Kaushik Duggi Sahu Hyderabad got his vehicle insured in your icici lombard Hyderabad bearing vehicle No.A.P.-20-AA-3456 and the insurance policy No.3001/86186642/00/B00. The said vehicle met with an accident on[protected] at 5-30 PM near Kothakot Mehaboob Nagar Distrct Telangana State. Sir my client informed about the accident to your good offices and all the required documents had been submitted. The claim No.MOTO3936367. In this regard i have to make mention here that the claim was rejected stating that my client has given a sale letter on white paper that he has sold the vehicle to somebody else. Actually my client does not know about the letter and the vehicle has not transfered to any body. The vehicle still stands in the name of my client and my client also availed a vehicle loan from HDFC bank Hyderabad. So my client is the obsolute owner of the vehicle. As per the insurance terms and conditions the vehicle if sold somebody else it must be registerd in the records of the Road Transport Authority RC copy of the vehicle should be named on the new owner and then only policy can be transfered to new owner of vehicle..So please look in to the matter and do the justice to my client.Being an advocate i am advising the people to make insurance with ICICI Lombard because the claims are disposed very quckly. Thanking you Sir, A.S.VIJAYAKUMAR ADVOCATE

repected sir On 6 september 2014 I had buyed motor policy from icic lombard general insurance for my i20 car registerd pb08bt4687 the policy number is 3001/93711498/00/B00 i had buyed a second hand car whoes insurance wasnt available but to transfer the rc the insurance of car is mandatory so i buyed a new policy from icici on the name of previous owner named mr gurvinder singh but after the rc was transferred on my name i called the company and told them to transfer the insurance on my my name as panna lal madan they siad ok we will send the surveyer and the surveyer came and did the survey but next day i recieved the mail the your endorcement is cancelled due to problem survey the problem Was that there was small scratch in front wind screen which was not thEre when insurance was done it was a small scratch which comes due to sunlight now is it my fault that the the scratch has come on it there was no accident of car Now they are saying they will not transfer our insurance . They are just harrasing tHe consumer please help me Regards Panna Lal madan [protected] [protected]

I had paid my premium money for renewing my 2 wheeler motor insurance toward payment for ICICI Lombard through HDFC net banking on November 22nd, 2014. Till now, I haven't received any acknowledgement regarding the payment made. I had raised several complaints with ICICI Lombard through email and phone communication but, I haven't got proper response for the complaints made.

Hi, This mail is regarding accidental claim of 2 wheeler Honda Aviator with registration number as UP 76 Q 0939 in name of Sudhir Kumar Dhawan in October 2014. The policy number is 3005/[protected]/00/[protected] with ICICI Lombard under Zero Depriciation clause. As the insurance had a feature of cashless vehicle service under accident I require an inquiry that why I was charged Rs 3700/- at the time of delivery as my vehicle was not even a year old. Please revert me the action initiated by you as I would require full information regarding this case else I will raise a formal complaint at IRDA within 7 days from now. As I have contacted your local agent Sushant Singh with contact number [protected] as the accident occured and did all the formalities as suggested I would require expedite resolution of this issue. As it seems that you and the dealer have an understanding to create discrepency in the paper work and if at all the document you required was not provided why did you made partial payment you would have declined it as a whole or is it a way to tweak the things and commit a fraud against customer and as planned not arrange any paper document. One more thing as you claim the policy to be cashless how could I provide you the documents and how could you ask me to provide you the same do you think that I print them at home. See I just want the case to be handled in professional manner and expect decency from you guys to accept the mistake by you else I would be forced to go to IRDA which will cause me further delay and headche and would motivate me to teach tougher lesson. Sudhir kumar Dhawan [protected]

On Saturday I have call with ICICI executive for linking Aadhaar to Bank Account. After completion she request and transfer call to ICICI lombard executive to know about offer. I listen offer of Card Protection Plan. But I haven't agreed or confirmed to pay amount Rs. 5187 to ICICI lombard. I strongly request to take action against this fraud and refund my amount back.

I have taken icici medical insurance for me and my spouse, i have not claimed any thing till now and been reniewing successfully from past three years, as recently i came to know that my wife is pregnant and i have checked the policy wording document which is kept on icici website and in that it is clearly mentioned in page 6 and point no 6 line d, that the waiting period to avail this maternity cover facility is 3 years, so i called up customer care to confirm the same but got shocked to hear that they said it is only for customers who buy policy at branch but not for online customers.. but unfortunately it was never mentioned anywhere in the policy wordings document.. and now i am worried that whatever they have mentioned in the policy wording document is genuine or no. for me it is complete misguiding and cheating the customers by showing attractive features in documents and not providing complete information and more over keeping them in their website...hope someone from higher authorities taken serious action against this misleading and fraud company.

Below are the my old policy details. Current policy i have submitted to ICICI. So i dont have current details, it is a request to you that kindly pull the data from my old policy. cover Note number : 78200206 Let me tell you the story : My bike was stolen a few months ago. So I had to complain at ICICI and dwarka police station. from police station i received FIR copy and from ICICI one one your executive his name was (Mehar singh : [protected] and Pawan : [protected] )come to my place for documentation word after that they Took all papers with bike key. Now i got call from police station and they said Your bike is found. so come with documents and collect your bike. for documents i called to mr pawan he said call mehar, i called to mehar he said call to Manoj.when i called to manoj he said go to pritam pura branch and check your documents. then i call at your customer care centre the he gave me serware number i called him he said i donnt have any details about case. again i called to your customer one of your floor supervisor put me a call conf with miss charu charu said that today my executive call you and provide you the decrement the date was 17th nov 2014. today is 21st Nov. but i have't received any call from your side. today again i called at your customer service number but they dont have any update. my main concern is what customer you guys are giving to customer and If I have to do all the follow up they why you charging service tax. or do you have mentioned any where hat i have to call at any person cell number

REF: My policy details: 1. Policy number: 4129/W[protected] by ICICI Lombard 2. Geographical scope: worldwide 3. Plan name: Gold W250 4. Premium paid : Rs 8474.00 Correspondence happened with Mr. Saviraj Shetty, Asst, Manager Claims Dept. ICICI Lombard and all this is present in attached document. His email: [protected]@europ-assistance.in Address: Europ Assistance India 301, C Wing, Business Square, Chakala, Andher Kurla Road, Andheri ( East ), Mumbai 400093 Dear Sir/Madam, I had gone to USA to meet my daughter staying at New Jersey, USA on 26th May 2014. My return journey was on 03 July 2014 by AIR INDIA flight number AI144 from Newark airport to Mumbai airport. I had taken the ICICI Lombard travel insurance for above period. As per the return date 03 July, I had come to Newark airport from New Jersey to catch the flight. However, the flight was cancelled by AIR INDIA due to some technical reasons and re-scheduled on next day. But again on the next day, it was cancelled and re-scheduled on next day. Due to my old age (68 years) and being pure vegetarian, it was not feasible for me to stay on airport for so long time and I had traveled back to my daughter’s place by cab and returned back on next day by cab for which the charges incurred were $450.00. Hence under the TRIP DELAY clause covered under policy, I submitted the claim to ICICI Lombard. I claimed only the Taxi charges for to & fro journey which was rejected by ICICI Lombard by giving reason that taxi charges are not covered. I read the complete policy document that was received to me when I bought the policy. But since it did not contain the detail clauses, I requested them to send the complete policy details. Very first, when I buy the policy, all the necessary documents covering the policy details must be given which was not provided to me. After receiving the details from ICICI Lombard, I went through all the details but it is NOT AT ALL MENTION ANYTHING ABOUT cab charges. All communication with claims dept, is present in attached document. ICICI Lombard has done complete cheating with me. As per Mr. Saviraj from claims dept in his email said that the reimbursement for food is covered though there was no mention about food in the policy. Then why cab charges are not covered? How one can travel with so heavy luggage in foreign country?? Since I didn’t submit the food bills, he altered his policy swiftly to cover the food charges. Is it a correct practice? I feel that this is a deliberate rejection of my claim and hence I am seeking your help and support in this regards and do the justice. Thanking you, Yours sincerely, H. N. Baldota