IDBI Bank Complaints & Reviews

Hi sir! I have a savings account at MEHRUN JALGAON (MS) branch, recently had a very bad experience. I approached the above br on 3/7/12 for cash withdrawal from my account but the bank officials refused me to issue any amount and asked to produce the Photo id proof plus address proof and told that you will get only 10000 rupees next day, i produced all the document to the bank. next day i went again to the bank but they refused to give me any amount and the reason was given that you have to procure the check book first then only you will be able to withdraw money, to get the checkbook i had been asked to produce id and address proof again. After contacting the senior official regarding this matter and urgency of withdrawal of money he refused to give any explanation and said that you will not get any amount of money even if you close the account. Next day again i visited the bank and given written complain to the bank official against this harassment and asked to give in written that why i can’t withdraw money from my account. i surprised to get the written reply that i can withdraw up to 50000 thousand rs that day (5712)! then why they refused me, to withdraw any amount on first day itself ? I called me again and again to produce the id proof just because i belong to a minority community? The money saved in customer's account is bank official's property ? is IDBI bank different from any other bank in India who respect their customers? any reason for this type of treatment i received at your bank. Thank you

Dear Sir / Madam,

I the under signed Jagat Patel, am holding Current Account in the name of International Education Centre and A/C No: [protected] at Race Course Branch at Baroda (Gujarat).

I have registered my complaint at Banking of Ombudsman on 14th of May 2012 with Online Complaint No. [protected] and in reply of this complaint I have received a letter from RBI – Banking of Ombudsman (Ahmedabad) issued on 12th June 2012 and our complaint has been taken in priority with Complaint No.3865/11-12 signed my Sri Amit Kumar Gupta. But it is rejected as fraud taken place in Bangalore

In details of this matter, I would like to inform you that I had issue a cheque No: 347795 Payable to Alliance University at Bangalore. But the same cheque was misplaced by Maruti Courier delivery boy at Bangalore. When we knew about misplace of this cheque we immediately informed to the IDBI Bank (Race Course, Baroda Branch) with written application for stop payment of this cheque. But trickster made alteration on cheque in Payee’s Name as “Mohd Irswad” and also on cheque Number as 347798 of Rs. 2,98,051/- and on the same cheque was presented to the IDBI Bank, Bangalore Branch located at 2nd Floor, Khaleel Plaza, 32 & 32/1, R. V. Road, Basavanagudi, Bangalore by that fraudster and it was approved and payment was done. In fact the original cheque No.347798 is still with us and we have showed IDBI Bank as proof.

The Bank has accepted that the fraud has taken place. But they are giving groundless answer by saying that they will repay us only when Axis Bank returns money to them. So My fight is that there is no my fault at all so why should I bare of this loss in fact Bank is failed to providing their services so they should have to pay back my money to me. And, It’s been more that 60days of time to inform this matter by physically and by email to my Account operating Branch at (Race Course Road Branch,) Baroda but even after that I have not received any satisfactory answer from bank and I have also informed by email to the bank high authority but still no answer from them.

This is literally fraud case. I have strong Proofs of stop payment letter, FIR copy of Maruti courier, Bank Statement and Original Cheque copy which are with us. So I want Consumer Court to take an action against Bank and help me to get my money back.

Regards,
Jagat Patel
Proprietor
International Education Centre

Dear sir,

I have applied for a Home loan with IDBI IN AUG 2010 ,And subsequently there was a legal problem with builder and i have camcelled and intimated to Bank and subsequently they have not issued DD to to builder nor cancelled it.After followup the dd was cancelled in oct 2010, but account was not closed, nor intimation was given. This has gone for almost one year and my cibil score has gone down and i have raised lot of lot of alaram to customer care ,and they have come and said that you need to pay 8000 to close it ,but due my urency to get the cibil cleared i have paid it un willingly.But till today beacuse of Cheque returns which has happenned with out my fault ,because of this Cheque returns my cibil score has gone down.How do i get this rectified.

Dear sir, My father had invested money in IDBI bond before 20 years, Now when i want to know the status of that bond, no one give me answer properly.

Applicant,s Name- Prashant Gupta
R/o Moh. Chowk Amroha Jyotiba Phoole Nagar
Contact no. [protected]
A/c no. [protected]
Customer had submitted an online form for CTET on 25 November 2011, for which he was asked to deposit fee amount of rs. 511.28. The customer tried to deposit the fee two time. The fee was deducted from the acount two time (sum of rs. 1022.56) but not deposited.
The customer has submitted the comlaint several times but even after 6 months no action has been taken by the bank.
The right solution is expected by the customer. Thanks.

Dear Sir,

My Saving account no [protected] , A/C Name Arup Purkait.

I have requested for change of address from last 2 month and too submitted the change of address form in Mulund (W), but neither they changed it and making me back and froth in Mulund (W) and Bhayandar (W) branch

Regards
Arup

I Meenu Vikas Sahni have a suvidha fixed deposit account with your anjuman complex sadar Nagpur branch account [protected] by clerical mistake bank has made my name as Sahni Veena Vikas, which now I want to be corrected but after maturity date 18 Jan 2012 till date idbi bank have not made changes .

Meenu vikas Sahni
[protected]

I have salary account with State Bank of Patiala, and am having ATM card, I had gone to IDBI ATM vrindavan Thane, outlet to get Rs 1900. The ATM started to dispense and then stopped giving a display cannot dispense the amount. There was no receipt printed. Immediately I printed the outstanding, then next I tired removing Rs 500 that transaction went ok.

Later when I checked with my bank statement I found there was deduction of Rs 1900 which was not dispensed, I raised this issue with State Bank of Patiala Bandra West, I have been following up with them till date no response.

How do I proceed.

Regards,
Ivan Dsouza

Dear Sir,
Sub: Complain Regarding processing & Deduction of Non- Applicable Charges.
Ref: IDBI Cash Credit Account – [protected], Current Account No. [protected].

Our Account was taken over by IDBI Bank Ltd, MSME Dept, IDBI House, Kolkata, from Syndicate Bank, Asansol. We had given the proposal to IDBI Bank, and the take was a mutual concern. After the take over was done, every thing was moving in good direction. But things started getting worse with IDBI Bank as they started deducting unreasonable charges from our bank account. The entire such transaction is are as follows:


Date
Amount
Narration
Month

08/06/2009
3,034.00
EFT
May
*. At the time when our account was taken over
from Syndicate Bank, Asansol Branch, there was
no IDBI Bank in Asansol at that point of time.
10/07/2009
10,583.00
EFT
June
07/08/2009
13,764.00
EFT
July
07/09/2009
10,645.00
EFT
Aug

09/10/2009
12,787.00
EFT
Sep
*. No communication was given at the time of
taking over of account against such charges.
17/11/2009
9,616.00
EFT
Oct
08/01/2010
7,937.00
EFT
Nov

13/01/2010
14,025.00
EFT
Dec
*. Numerous Email was marked to all IDBI officials
but no feedback was given.
05/02/2010
10,312.00
EFT
Jan
10/03/2010
12,595.00
EFT
Feb

20/04/2010
4,814.21
EFT
Mar
*. After IDBI Branch was open in Asansol, there
was no action taken by MSME Department to
Rectify so that such charges could had been
avoided in future.
22/04/2010
5,659.79
EFT
Mar
05/05/2010
3,745.00
EFT
Apr
08/06/2010
12,127.00
EFT
May
26/06/2010
5.00
EFT


14/07/2010
14,918.15
EFT
June
*. Their was reversal of such charges in One of our
known Cash Credit Account but their was no Such
action taken in our Account.
17/07/2010
718.85
EFT

05/08/2010
9,080.00
EFT

05/04/2010
11,189.00
EFT
Oct

05/04/2010
50.00
EFT
Sep
*. We request you to Reverse Such Charges with
Interest & Penal Charges to avoid any legal action
05/04/2010
615.00
EFT
Nov
05/04/2010
6,310.00
EFT
Dec

26/04/2011
456.00
EFT
Mar

25/05/2011
9,906.00
EFT
April

11/10/2011
512.00
EFT
May

28/10/2011
50.00
EFT
Sep

27/03/2012
2,345.00
EFT








187,799.00







Date
Amount
Narration
Month
13/07/2010
193025
Processing Fee


Our Renewal was Due for Renewal in March, 2010 but due to delay by bank official the renewal
was done in June, 2010 with a enhancement limit of Rs 50 Lac. We never got to utilse the
remaining rs 25 lac, as it was blocked by MSME Dept. Stating incomplete Document. But it was all
due to IDBI Bank Officials. We request a return of Processin Fee against Rs 25 Lacs with Interest and a reduction in the rest of the amount as it is very high in terms of banking.
Date
Amount
Narration
Month
30/04/2011
512573
Interest
Apr-11
Their was a deduction of our monthly interest, but this amount was just the double of our regular
monthly interest and when enquired, we knew, their wouldn’t be any reply from IDBI Bank as
always. We request proper clarification with refund.
Date
Amount
Narration
Month

30/04/2011
512573
Interest
Apr-11
We seriously feel that IDBI Bank has deducted interest
from our account which is much higher to our prescribed Interest Rate. We require the same to be rechecked and full calculation to be given to us.
31/05/2011
300940
Interest
May-11
30/06/2011
315663
Interest
Jun-11
31/07/2011
347693
Interest
Jul-11
31/08/2011
312548
Interest
Aug-11

30/09/2011
360224
Interest
Sep-11
More over we had given the Demand draft on
22/03/2012 but the same was credited in our account on 27/03/2012. Additional 5 Days interest was levid on us.
31/10/2011
299776
Interest
Oct-11
30/11/2011
372798
Interest
Nov-11
31/12/2011
250855
Interest
Dec-11
31/01/2012
367920
Interest
Jan-12

29/02/2012
349595
Interest
Feb-12
We request you to refund the excess amount with
interest.
27/03/2012
244644
Interest
01/03 -20/03
27/03/2012
69425
Interest
21/03 - 27/03

Date
Amount
Narration
Month
27/03/2012
68975
Prcessing fee

We had requested the bank to renew our account in June itself but to their own banking problems, they
could not renew my account as per my request. On Review they had drafted the proposal and was
shown to us in last week of december, 2011. We had major objection and had disapproved the proposal requesting to make the necessary changes. But again they did not do anything and when we transfered our account to State Bank of Bikaner & Jaipur, Asansol. IDBI Bank deducted the Renewal Amount from our account without taking concern approval.
Date
Amount
Narration
Month
27/03/2012
187301.63
Penal Interest

We are still traumatised by the behavior of IDBI Bank, acting so weird. Penal Interest was charge on the
basis that we just transferred our loan account form IDBI Bank to State Bank of Bikaner & Jaipur. We strongly belief that IDBI Bank was just trying to pull as much money as they could for one last time before they relief our account. We demand you to refund the above amount with interest or we shall be forced to make legal moves.

We have worked before with Syndicate bank and now we are associated with SBBJ, Asansol. We never had such charges deducted from our account with both banks.

From April, 2011, IDBI Bank, MSME Dept., was undergoing with some internal problem, and due to same, there was no proper communication could be made with any of the IDBI official except for Relationship Manager. There was no one to understand or make any commitment to CC Account Holders.

We were even force to make payments to IDBI Legal Dept. which was exceptionally much higher, compared to any other banks

On Personal level too, we did face problem with Mr. Bharat Sahoo, as he had always shown non comfort in terms with my Son, Mr. Shail Dokania, and had been making al kind of obstructions with my account.

All this factors, made us very uncomfortable to work with a bank which call themselves ‘A unit of Government Undertaking.’

We are sure that we are not the only one who has suffered with the working of IDBI Bank Ltd.

We request you to kindly resolve the matter on priority basis.

Thanking you


Shambhu Nath Dokania




Dokania Honda
Murgasol, Asansol -713303
Tel:[protected]
[protected] | Fax:[protected]
email id : [protected]@yahoo.com

Non reciept of maturity payment of IDBI infrastructure taxsaving bond 2004 C of regd.folio no.21IFB559577 & certificate NO.559577
Dear sir,
It is brought to ur kind notice that i had invested Rs Fifteen thousands bonds under the above mentioned folio and certificate nos . Unfortunetly idid not get my redemption value till date . kindly take the matter on priority and mange the due payments as earliest as possible on follwing new address.
Laxmi Lal Ostwal
A-17 keshav nagar University Road
Udaipur (Raj) 313001
My Email ID : [protected]@yahoo.com
[protected]

Hi Sir /Ma'am
I am Ashish Verma and I have IDBI A/c and my a/c is debited by 1000 Rs on 7/5/12 by the DBS Chola MF. And in A/c Statement it is showing that
"ECS-TP L&T/DBS Chola MF ".But I don't have any Policy with Chola mundal

To

The Director
The IDBI
IDBI TOWER,WTC COMPLEX,
CUFFE PARADE,MUMBAI-400005

Subject : Non receipt of flexibonds intrest & maturity amount

Dear Sir,

I am valued customer since 19.05.2005, my registration Folio no is 23IFBB2323591 .

CERTIFICATE NO:[protected]

DISTINCTIVE NO: [protected] to [protected]

NO OF BONDS : 7 Nos


Also there is spelling mistake done by you at the time of Registration.

My Name Is RAJEEV RASTOGI instead of RAJEEV RASTOJI.

Pl do the needful and send PAYMENT for the same to my address as given below :

: RAJEEV RASTOGI
87, Ist Floor, Shakti Khand - III,
Indirapuram,
Ghaziabad (U.P) - 201010


Kindly make necessary changes in my data sheet to take the matured amount.

Please confirm the current status by revert mail.



Regards

RAJEEV RASTOGI
Mob: [protected]

Mail Id: [protected]@gmail.com

very poor service and good avenue to trap customers and swallow their hard earned saving by promising rosy pictures specially by their agents like IDBI bank and then don't provide any after sales service. Some times what the investor get after a period of five years may be 1/3 of what he/she has paid to the company.

I had purchased 3 Deep discount series 1 Bonds from IDBI in the year 1992 with the distinctive numbers[protected],236 and 237.each bond held the issue price of Rs 2,700/-.IDBI redeemed the bond scheme and offered via a newspaper advertisement to pay the bond holder a redemption amount of Rs.12,000/- for each such bond,I had mailed the registrar on the email id mentioned in the newspaper adbertisement on 3 Oct 2011 but have not received the response so far.the mails are bouncing and no body answers the phone call at the mentioned numbers.

IDBI called off the scheme after good 10 years and now is not ready to respond to mails or any form of contact.

Copy of letter sent to IDBI Bank Ltd, Nodal officer, who have still not reverted on the same even after 2 days time

Sir / Madam,

This is with reference to the new a/c. opening forms submitted by me to open a
Local & NRE a/c. at ur Borivali Br. on[protected]. Even after completing all the
formalities as required by the branch, & giving the initial a/c. opening forms
along with the cheques, which has already been debited by my respective banks as
on[protected], still the a/c. had not been sent by the branch for further
processing & kept pending, giving a reason of need of additional documents.
Firstly, I don't understand when the a/c. opening form was submitted, verified &
accepted, & the cheques issued with the same were processed & send for clearing,
subsequently how additional docs pending clause comes into effect for opening of
the a/c. being informed. How can ur documents requirement keep on changing & each
& every time u keep on asking for any new additional documentation to be adhered
to by me giving the KYC procedural requirement as a clause to be blamed.

On[protected], I had personally visited the Borivali branch for processing of my
applications, as the cheques given along with the application forms submitted had
already been cleared, & no initiative was being taken by the branch to send the
application forms for further processing of the account. I realised that the Idbi
Intech employee Mr. Shrikant Hirwale, had changed my Local A/c. opening form
without considering it necessary to inform me about the reasons for doing the
same, & instead kept me in loop. He had detached the first page of the
application, where there are no signatures to be made by the a/c. holders, &
affixed it to the remaining form, which actually contains signature & was not in
his control. It can be termed as fraud, & misrepresentation of facts, once the
docs are submitted to u on belief, that the same will not be altered, before it
goes for further processing, & copies of the docs submitted for a/c. opening is
not misused, as I had already suffered a burn of the same with my previous
transaction with another bank. Still although the bank branch had committed a
fraud with my docs, I decided not to lodge a complaint about the official
concerned, as after I got angry, he accepted the error committed by him & was told
that the a/c. would be opened today itself. When I did not get any response from
him or any o[censored]r branch officials,I contacted the person at around 8 p.m., & he
gave me an excuse that it was not possible to open the a/c. today, as the branch
manager was not available on that day & was told that it would definitely be
opened on the very next day.

On[protected], instead of sending the forms, & getting the a/c's opened, they
created a mess of a name change issue of the third holder in the local a/c.
opening form, where in the voters i card there is an extra y in the surname, but
all the other docs of the family members given, has the proper name, & I have
given proof much more than any bank can actually ask a customer to provide for
opening of an account as per RBI guidelines. As regards the NRE a/c., branch had
concerns about address of the joint holder, for which also an e-mail had already
been sent to the branch on[protected] at around 12 midnight on the request of the
branch to expedite the case, but instead of getting it thru, was being told that
the same is still pending to be received from the customer end.

Then on[protected], at around 10.30a.m. I approached Mr. Yatin Bapat, a team
leader executive from ur phone banking to help me with sorting out the issue, who
literally tried to help me out to resolve the issue with all his means & powers,
but was unable to get a proper resolution for the same. I was told by him that Mr.
D'mello from the regional office would call on me, instead I received a call from
Borivali branch manager Mr. Dharmesh Gandhi, after a complaint was raised at ur
end, & he was not very good in talking terms & he has criticised me for all errors
done from his branch. I had already forwarded u the mail yesterday sent by Mr.
Avishek Dasgupta, the assistant manager of the branch of the docs he wanted for
NRE a/c. opening, the mail which did not make sense. I really dont understand how
ur officials work, & why should a customer suffer due to the status & egositic
issues o[censored]r branch officials. Can I ask u, what powers have been given to them to
say anything to customers as they want to & are pleased. I am at no fault to open
an account with IDBI, but why I am being targeted for no fault of mine.

As I did not get any resolution from ur end, I had to approach the nodal officer
of the bank directly, Ms. Samiksha to look into the same & resolve the same at the
earliest.

Can u pl. inform me what is the procedure u follow to open an a/c. & what is the
fault of the customer when there are lapses from the branch level, who are never
being made answerable for whatever wrong information & errors they do from their
end, & put the blame on the customers. I request ur goodself to take up the issue
at a priority level & expedite the account opening process with an intimation to
me on a regular basis.

I had also given ample time to each o[censored]r concerned officials though they were
involved in all the wrong doings, to finalise the issue at their end, without
making the issue a very big thing, but had to sought ur help as no things were
moving around.

If I do not get a favourable reply from ur end, I would be forced to complain the
same at a higher level, as my things have already turned muckier.

Thanks & Regards,

Manish.

A/c. Opening docs submitted along with the Cheque to open a/cs. The amount got debited from my existing bank a/cs., but A/c. not opened due to fraud of docs submitted to their branch & again asking of additional docs from their branch. Why did the branch debit the cheque, & after getting funds credited to their a/c. creating an issue of opening of the a/c.s Though the complaint was tried to be sorted out thru the branch, no proper resolution is being done, although it is their mistake. My money is stuck up with them & there is still no resolution for the same.Pl. help to close the issue soon now, else the elaborate steps I need to take against the bank in general, & the officials in particular for negligence of service done, due to which the consumer has to be in a bad state of affairs. Complain was also given to the regional office head of the branch, who was supposed to call, but did not respond at all, instead the branch manager is criticising the depositor for negligence of service from the part of his officials & altering the docs actually submitted by the depositor which can be termed as fraud.

Sir On 3 mar 12 I swiped my ATM card no[protected] AT IDBI ATM HP Petrol Pump BOPAL for Rs 1000 but did not get the money. slip showed sorrey system failed but the amount debited to my account no [protected] on 4 mar 12 SO far i Did not get the refund please credit rs1000 in my account
with regards yours faithfully b k gupta mob no [protected]

i am complaining against IDBI bank noida sec-18 branch
they could disconnect my credit card machine line without giving any information so that i could face so much of problem in taking credit card payment
and when i talk to the branch manager about my problem he could talk rudly to me and when i told him that i can comlaint against your branch then he reply do it what you done.
please take action against him. thanks

Dear Sir,

I have not received maturity proceeds of IDBI Flexibonds 21 Regd. Folio No. 21IFB570148 Dated : 20.10.2007 Certificate No. 570148, Dist. No. [protected] - [protected] Ratin Subodh Ganguly. So Let me know the proceeds at [protected]@yahoo.com

or else Dail Mobile No. [protected]


Thanks,

Ratin Ganguly

dear sir,
i( omkar prasad kaushik) have invested 20000 rs. in idbi flexibonds 21 on dated 23/03/2004.
up to now i dnt have received any maturity amt. of this investment.
please solve my norobelem as early as possible.
my acknowledgement no is - A 1884689.
thanks
regards
omkar prasad kaushik