IDBI Bank Complaints & Reviews

I had applied for a home loan from IDBI Home Finance, Thane branch and the loan was declined on the selected property because the property was initially purchased and registered by a person in the year 2002 from the builder who later on changed his mind and canceled it and purchased another flat in the same building. Later on the same property is sold to another person by the builder who is now the present owner from whom I have decided to purchase. Now IDBI Home Finance is asking for the original canceled deed but the original canceled deed is misplaced by the builder. The lawyer in IDBI panel has stated that the flat can be mortgaged by that person and the canceled deed is needed. How can a person mortgage a flat after canceling a deed. When a property is mortgaged the original documents lies in the custody of bank and hence cannot be canceled and if canceled the bank won’t provide that person a loan and hence it cannot be mortgaged. Now the question raised by their lawyer is very illogical considering this matter. Also IDBI Home Finance is not making the matter clear and harassing me unnecessarily. First they told me to file and FIR with police for the lost deed and to get indemnity bond signed from the builder and present flat owner that there is no mortgage on it and then they will disburse the loan. Now after filing FIR they asked for the certified copy of canceled deed which was not told to me earlier and even after giving that now they again backtracked saying that nothing will work but I have to give them the canceled deed only after which they will disburse the loan amount. I request you to please advise me on this matter.

hi,

I have booked one air ticket paid by IDBI bank and then cancell it. So that amount need to be refund in my bank account. And they are not giving me any proper solution. every time they ask me to call tommorow. Its already been 3 weeks now. So i am frustated now, Please help me out of this issue. Please go through the chain mail.

Regards,
Pritesh yadav
[protected]



=========================================================================
On Mon, Jul 26, 2010 at 12:52 PM, pritesh yadav <pritesh.kr.[protected]@gmail.com> wrote:

Hi Sarabjit,

I am not getting any update from your side. Why this been taken too much of time to resolve this issue. I don't know what your backend tem is doing. request you to please get this issue resolve now .

Regards,
pritesh yadav


On Sun, Jul 25, 2010 at 5:12 PM, Sarabjit Kaur <[protected]@idbi.co.in> wrote:


Dear Customer,

We apologize for the inconvenience caused to you.
We are still coordinating with the concerned department and shall revert to you shortly.
Assuring you the best of our services as always & looking forward to a mutually rewarding relationship.
Regards,
Sarabjit Kaur
Customer Care Executive

-----Original Message-----
From: pritesh yadav (pritesh.kr.[protected]@gmail.com)

Date: Saturday, July 24, 2010 12:21 PM
To: Sarabjit Kaur ([protected]@idbi.co.in)
Subject: Re: Fwd: <[Ref-429961]>Cancellation confirmation for Trip ID:[protected]

Hi Sarabjit/Harshita,

Any update?

Regards,
Pritesh yadav


On Fri, Jul 23, 2010 at 2:26 PM, Sarabjit Kaur <[protected]@idbi.co.in> wrote:

Dear Customer,

Thank you for writing to us.
We are looking into the matter currently and request you to bear with us. We shall revert to you shortly.
Assuring you the best of our services as always & looking forward to a mutually rewarding relationship.
Regards,
Sarabjit Kaur
Customer Care Executive


-----Original Message-----
From: pritesh yadav (pritesh.kr.[protected]@gmail.com)
Date: Friday, July 23, 2010 01:13 PM
To: Customer Care ([protected]@idbi.co.in)
Subject: Fwd: <[Ref-429961]>Cancellation confirmation for Trip ID:[protected]

Hi Harshita,

as per discussion we had, The amount 2549 need to be transfer in my account [protected]. as per travel agency, that amount already been transfered in my IDBI account and they provided me one transaction ID also 34018765, and I have raise a complane also which is AS/EFT/1972010. But I am not getting any proper solution or satisfactory answer from IDBI customer care people. So I am frastated now. Please do the needfull or try to co-ordinate with travel agency and get it resolve now.

Regards,
Pritesh yadav
[protected]


[protected] Forwarded message[protected]
From: <[protected]@travelocity.in>
Date: Sat, Jul 10, 2010 at 1:58 PM
Subject: <[Ref-429961]>Cancellation confirmation for Trip ID:[protected]
To: pritesh.kr.[protected]@gmail.com



Dear Mr. Yadav,

Thank you for contacting our Sales and Customer Care Team.

As per your instructions dated 10 Jul 2010, we have canceled your booking for Suman Yadav, for Trip ID[protected].

Following are the cancellation charges:

Travelocity fee : INR 250 Per person
Airlines charge : INR 750
Total refund amount :-INR 2549

**Any discount or refund offered to you on this booking will be deducted from the refund value.

We will process your refund in 5 business days, although different banks may have varying timelines for crediting the refund back into your account.

Should you require further assistance, you may also contact us at the numbers listed below. Our Sales and Customer Care Team are open from 8am-8pm. We would be happy to serve you.

Calling from within India:
Tel:[protected],[protected]
Fax:[protected]

Calling from outside India:
Tel: +[protected]

Kind regards,

Kriti Dewedi
Sales & Customer Care | Travelocity India| www.travelocity.co.in

'Best Online Travel Agent in Asia Pacific' - TTG Annual Travel Awards, 2005, 2006, 2007, 2008 & 2009 |
'Best Online Travel Agency' - TravelWeekly (Asia) Industry Awards, 2007 | 'Best Travel Site in Asia for flights' Condé Nast Traveler, 2008

Travelocity.com Private Ltd. Reg. No.: U63040MH2006FTC163655 | This email is confidential and privileged. If you are not the intended recipient, you must not view, disseminate, copy or use any or all of this email. Kindly notify the sender immediately, and delete this email from your system.
Make your travels greener. Click here for tips.

Dear Sir,
I was holding the IDBI Flexibonds 22, 6nos,( face value Rs 5000, matured value Rs 6030 each) with Regd Folio no 22IFBD2530508, Certificate no[protected] . The same was matured on 25/08/2008. You had forwarded the cheque no 192936 dated 25/08/2008 of IDBI bank for Rs 36180/-. Because I was posted in Delhi during this period, the post was laying in my permanenet address at Kolkata. The same cheque lost it validity after two months.

I request you to issue another cheque for the same flexi bond maturity. Now, you can send me the cheque in the same address at 48, N K Chatterjee Street, Belgharia, Kolkata-700056. Payable account SBI, a/c no [protected].

I here by undertake that I will not use the expired cheque available with me once we get the replacement.

Regards

A Chattopadhyay.
Mail ID- [protected]@lntecc.com, Mobile no-[protected]

I hold Cert No.122786 Folio No. FRB006233 Distinctive No. [protected][protected] for 3 bonds IDBI regular Income Bond,1998 The bonds are held in the names of my mother Mrudulata Nagesh Nagvekar jointly with me Anuradha Chodankar. Please advise if the maturity proceeds for the same have been paid.

If the bonds are to be submitted what is the process and to which address the same are to be sent....

I HAD APPLIED FOR A HOME LOAN OF ONLY 11 LACS, ALTHOUGH MY ELIGIBILITY IS MUCH HIGHER, FROM THE IDBI HOMEFINANCE LTD AT BORIVALI BRANCH, ON THE 6TH OF JUNE 2010, BUT STILL NOW HAVEN'T RECIEVED THE DISBURSEMENT TILL DATE AS THE STAFF PARTICULARLY HANDLING MY CASE IS INCOMPETENT. DOCUMENTS HAVE BEEN SUBMITTED BUT THEY KEEP ON ASKING ME SOMETHING OR THE OTHER, THUS DELAYING THE DISBURSEMENT. THE STAFF/ BANK SHOULD CLARIFY THEMSELVES WHAT THEY NEED AND DO NOT UNNECESSARILY HARASS CUSTOMERS IF THEY DON'T KNOW THEMSELVES, THIS BEING DONE EVEN AFTER PAYING 1% PROCESSING FEES.
I JUST WANT TO BRING IT TO YOUR NOTICE SO THAT THE BANK STAFF SHOULD KNOW THE CHANGES IN THE SYSTEM AND NO ONE ELSE SHOULD SUFFER BECAUSE OF SOME INCOMPETENT PEOPLE.
THANKS
BENNY DIAS
MUMBAI
[protected]

I HAVE NO INFORMATION ABOUT THIS PRODUCT

PER MERE FATHER (Shri Narendra Kumar Tiwari) NE 24 JAN 1997 KO SBI Indore 2 Branch me IDBI FLEXIBONDS 2 Monthly Income Plan Applicatin No 5322749 me 60000/- Rs invest kiye tha, Uske bad iski Koi Information hamare pas nahi hai.
Kripya aap koi madad kare.

I PURCHASED 6 BONDS OF IDBI INFRASTRUCTURE (TAX SAVING) BOND(2005A) ON 21/03/2005 FOR RS 5000/- EACH. THE MATURITY DATE IS 25/02/2010, DISTINCTIVE NO-[protected]-[protected], REGD FOLIO NO-221FBE2470641, CERTIFICATE NO[protected].

MY CHANGED ADDRESS IS
FLAT NO-2B/11 SURYAVIHAR JUNWANI BHILAI DISTRICT-DURG CHHATTISGARH
MOBILE-91-[protected],[protected].

DESPITE SENDING REMINDERS TILL DATE I HAVE NOT RECEIVED THE REDEMPTION AMOUNT

Rs.1.00 Lakh tranfer from my acccount to another IDBI account.

When i ask IDBI they telling we don't know about that accoount holder. With out any address & ID proof account open. not contact deatils.

With out bank staff help this not happen.

Dear all close your account with IDBI quickly. other wise you loose you money.

The consignment no. [protected] (loan docs) has been originated from IDBI Bank , Mumbai Office to deliver the same to Mr.Niladri Ghosh, 1312, Syndicate Colony, 4Th Phase, Uliyan , Kamda, Jamshedpur(Jharkhand) , mobile no. [protected].

It has been confirmed by you that the consignmet is already delivered , however the beneficiary has lodged a complaint on non receipt of the same with the local Branch of IDBI BANK at jamshedpur and after that we came to know it has been delivered to wrong person. Pls update with the current status immediately.

Hi I appiled for HL to IDBI & bank sanction my loan on 31st May but even after two months they are still checking the docments & everyday saying to me for new document. I did blunder to apply to IDBI. Infact i send few doc via mail to them bt they didnt even open my mail & after 2 weeks calling me again & asking for same things again n again.

I suggest you plz dont go to IDBI bank its semi PSU then its worse than totally govt bank.

Hi Sir/Maam

This is to bring to your kind notice that I used to work for IDBI bank. I left the company long time back. I have not recieved my PF against PF number MH/117982/3020. I keep going to IDBI's office once in a month but i am not getting any respomnse from the management side. They gave me the PF number and asked me to check status online. Please do the needful.

Regards
Mayank Shukla
[protected]

To
Karvy Computershare Pvt. Ltd.
(KCPL)
Karvy House, 46 Avenue 4,
Street No.1,
Banjara Hills,
Hyderabad - 500 034.
Tel.[protected]
Fax[protected]

Sub.: Non- receipt of Redemption Proceeds of IDBI Deep Discount Bond ‘96

Reference: Holder's Name: Late Shriniwas Kabra

Certificate No. Regt Folio No. Distinctive no. No. of Bond

00410096 FDDB 0378859 [protected] 1

Current Address:

Niranjan Gopal Kabra
"VIVEK VIHAR", PHASE-5, BLOCK-3, FLAT NO.4B
493/C/A, G.T. ROAD (S)
P.O.:- SHIBPUR, DIST. HOWRAH
(W.B.) PIN -711102
Mobile No. [protected]


Dear Sir,

With reference to above investment in the name of my father Late Shriniwas Kabra who already died long back, recently we noticed that the redemption proceeds of same is pending in his account.

I therefore request you to kindly guide me to proceed in this case to get the redemption proceeds/ claim amount at the earliest and oblige.

You can make correspondence at my email address at [protected]@hotmail.com for a faster and easy communication too.

Thanking you in anticipation of an early reply,

Yours faithfully,




(Niranjan Gopal Kabra)

Yesterday Night, I have transfered Rs. 5100/- from my IDBI bank a/c to ICICI bank a/c. But by mistake, I have write Debit card N. as [protected] in place of [protected]. Due to which I have transfered my money in other customer a/c, So, I would like to request you , Pl. credit my money in my account after taking concern from IDBI bank. My name is Sanjay Agarwal & Cell n. is [protected].

sir. warrant no[protected] folio no161fb1654386 rs.28898/ deposited on 25/01/2008and warrant no.8042717 folio no.191fb1953994 rs.13400/were deposited my me to sbi ballia(0017) on06/01/2009 have not been credited to my ac no.[protected] as yet.they are not giving any satisfactory answer.kinly let me know to which account these warrants have been deposited or stop payment of these warrants.kindly help me to get my money.

My Grievance Case experienced on 31st March 2010–
I am shyam dawande, has following details –
• Institution Name – IDBI Home Finance Ltd, apte road branch, Pune
• Loan account Number –WESPUN00008392
• Outstanding principal taken for levying charges as on 31st March 2010– 27,63,942/- ( excluding Prepayment 205000 i.e. 2558942)
• Exorbitant Charges Levied – 4376/- ( 2% on 2,05,000 prepayment + 276 bouncing charges) Over and above , even 60973/- (2 % foreclosure charges +taxes )
• Disclosure of the terms and conditions in the signed agreement – No any
Explanation –
The officer and Branch Manager, reacted irresponsibility about giving the clarity of the clause for which they were charging the extra amount to me.
I am holding an account with the above mentioned institution, since April 2008. I had given a prepayment cheque of 2,05,000/- to the bank dated 11/03/2010. When I went to the branch for the foreclosure of my loan on 31st March 2010.
Mr. xxxxx told – on 31st March 2010.
• You cannot be able to pay 2 cheques in a one month i.e. prepayment and Final foreclosure cheques. Hence I will be able to accept your cheque only after 1st April 2010.
• Hence you need to pay an EMI for the April Month too i.e. 27358 EMI + 2% of outstanding principal + tax.
• The clause was not mentioned in my Signed agreement.
• He was not able to give this in writing. And advised to contact , Branch Manager

Mr .xxxxxxx told – on 31st March 2010

• Please come on first week of April, Now I am busy, all the necessary clarification and letter in writing will be given by me.
• Please don’t harass us now.
• When I was asking for a clarification again, and the written clause in agreement , why this was charged, he told wait for 10 mins outside.
xxxxxxxxx advised –
• You don’t have to pay entire EMI but, the amount paid by you as a prepayment – 205000/-, you need to pay 2% foreclosure charges (4100)+ bouncing charges (276).
• Give me a letter, to consider this as a special case and mention in that, it was advised to you, that you cannot do a prepayment and preclosure charges in one Month. Though it was not ADVISED by xxxxx.
• When I asked for the justification for 2% on 205000, he told. I am saving your ENTIRE EMI,this is a small amount, you need to pay. You need to minimum this amount. Else come on April Month and pay entire Amount EMI + Foreclosure charges +tax.

Issues –
• Why I was charged 2% on already,prepayment done 2,05,000 even it was not mentioned in the agreement?
• In private banks, while making a final foreclosure, I am supposed to pay interest diff + applicable foreclosure charges mentioned according to the signed agreement only.
• Why Even I was charged 2 % foreclosure charges on a principal outstanding even?
• Why my concerns were not taken into consideration?
• Why I was told to write a letter even it was not told to me
• Why I was misguided to pay for an EMI of April?
• Why I was told to come in Next Month?
• Why the bank didn’t give clause confirmation in writing?


Monetary loss –
• I paid this amount to the bank i.e. foreclosure charges of 60973+276 + 4100 on an outstanding principal of 2558942/- as on 31 st March 2010.
• I paid for foreclosure charges + charges on prepayment + bouncing charges + tax.
• Officer and branch manager didn’t guide me properly under the “ fair practice code” of the IDBI.
• There was no any such clause mentioned against the money demanded from me.







Assistance needed –

• Refund of my excessively paid amount i.e. 2 % on prepayment + bouncing charges
• Refund of excessively charged 2% on the Total Principal outstanding.
• Scrutiny against clarity of the agreement clause AGAINST Money demanded.
• Being in the financial service industry, I was told to write a falsifying letter even I was not told for the same.
• Irresponsible nature of the xxxxxxx
• Strict action against Mr.xxxxx and Mr. xxxxxxx

I had purchased two (2) IDBI flexibonds 21 on 20.04.2004.
My certificate no is 325091.
Regd. Folio no. is 21IFB325091.
Distinctive no is [protected] - [protected].
Maturity date was 20.04.2007.
But till date I have not received any cheque. As per this bond I should get a cheque on 20.04.2007. I want to know the status of this bond and when will I get my money and how much money I will get.


Yours
Dipak Kumar Mondal
Fartabad, Sahapara, Garia
Kolkata-700084.

Today I am posting this complaint, since I am very much disappointed with the unprofessional behavior from their (IDBI) esteemed organization’s staff.

Let me explain you the entire episode.


I do have a saving account with IDBI bank sector 63, NOIDA branch, activated on April 2010. Few days back, I tried to swipe my debit card in a restaurant, and it did not work. I was little worried about the balance amount in my account and rushed to check the balance amount in an ATM. I found that there was balance around Rs. 6700.00 on that moment but I was not able to retrieve it. Consequently, I had to call the customer care department and enquired why it’s not working. The executive conveyed that my account is obstructed due to some technical reason. As usual, they recommended me to contact my respective branch to peruse further.


Immediately I called up the branch land line number[protected] and explained all to an officer. The officer was not at all bothered what I was saying; also she kept on telling me that she is checking my account. I was asked to be online and it took more than 10-12 minutes for her to tell me that my account has been blocked due to non-delivery of cheque book.

The story starts since the doubts rise from here:



1. How your account could be blocked if the courier company does not deliver the cheque book.

2. What is the relation between cheque book and freezing an account?

3. If so, doesn’t bank need to inform the customer who might have fallen in big trouble because of this kind of non-transparency.

4. What if customer herself informs the branch via phone and verifies all her details. Still, the account will be kept in the same mode (freez)?


Next day I went to the branch caring my ID proof, resident proof, company ID and four other documents which were delivered to my communication address earlier. I showed all the documents to Mr. Mukesh (ASM) who pretended to be a manager and tried to give me so called commands like I should have received the shipment (cheque book sent by bank). He indeed showed his non customer centric attitude as well as helplessness behavior telling me that he can’t do anything. Mr. Mukesh and other female officer repeatedly explained me that the account cannot be reactivated until the cheque book is delivered to my address. It was down to my luck again when I tried to explain him that I have received all the other 4 shipments earlier sent by bank and I showed all to him. In spite of doing so, I was forced to agree the meaningless concepts he was repeatedly interpreting: “The fifth important document is cheque book and without it no one has the access to activate your account, nor the branch head, neither regional head.” The courier company has blocked my saving account and only the courier company has the authority to unblock my account added by Mr. Mukesh.


Please see the above statement carefully since it shows how much your officers are concerned about customers’ issue. Mr. Mukesh and the other female officer sitting next to him was so much policy & procedure oriented that they were not at all bothered to listen me. Indeed, it was rather insulting than humiliation. Even I indicated that the account can be opened by branch Head (by using his own access) in the condition similar to my case or in dormant condition. But, he (Mr. Mukesh) was more with his rigid attitude



Sir I am working with an esteemed organization called Metrix Web Services Pvt. Ltd and our organization chosen IDBI Sector 63 only for its corporate relationship, but I believe now that your officer like Mr. Mukesh creates a second thought on the reliability of IDBI bank by doing above kind of behavior.


Sir, you can know about me from your operation officer Ms. Pooja who helped opening my account within your branch. My company offered me to go with salary account however she convinced me to go with a saving account which I fully appreciated. I found only Ms Pooja had have the willingness to help me, not anybody else. I requested Mr. Mukesh to provide me Email IDs of Branch Head, Cluster Head, and yours too, but he refused instantly and asked me contact customer care. I have already waited for more then 12 business days but no action has been taken so far, still my account is in dormant condition.


No doubt I shall inform this kind of neglectful behavior of IDBI bank employees who really does not deserve this type of high responsible job. I am clueless at this moment and probably I would not be having any other option apart from raising this issue to consumer forum.



Please immediately take action and unblock my account. I was not able to stop myself putting this story in Consumer Complaints site:

(http://www.consumercomplaints.in/complaints/idbi-bank-c393371.html)


Also, please find the attachments for my four important documents which I received earlier.


Warm regards
Jagpal Singh
[protected]
Asst Manager (E-media and News division)
www.indiareport.com
NOIDA

This is to inform you the above product bought by me has matured on 25.2.2010. However till date I have not received the maturity payment of the said product. You are requested to deposit the maturity cheque in my HDFC A/C no.[protected]. I am furnishing detail of the Bond:-

IDBI Infrastructure Bond 2005 A, PLAN :- OPTION E, FOLIO NO.- 221FBE2535951, CERTIFICATE NO.[protected].

Mahua Bandyopadhyay
CD-166,...

I have closed my loan account (# [protected]) and given all the required due amount on 19-Apr-10. But I didn't get back my all submitted documents so far. Only few original copies have been returned back, but all other documents have not yet returned. I have requested bank's customer care multiple times, but didn't get any fruitful solutions from them.These documents are very much urgent to me. I have to return back all these documents to the promoter, otherwise he will not return back my money which is huge amount.

I am a customer of IDBI's branch : 44 Shakespear Sarani, Kolkata - 700017

Dear Sir,

I have a SB a/c with your IDBI bank my SB a/c no. is [protected] branch with Sector-18, Noida. On 11.05.2010 Rs. 2980/- was deducted from my account without informing me. I immediate called to your customer care he told me that you have not maintained Rs. 5000/- month so we had deducted Rs. 745/- as AQB i.e. 04 times which comes to rs. 2980/-. I found that IDBI bank is not carying the customers without information why they had deducted these charges from my account. So, sir please waiver me of Rs. 2980/-.

Thanks

Durgesh Prasad Bijalwan
Mob. [protected]
email : [protected]@gmail.com