[Resolved] Idea Cellular — 3g data loss

shruthirehan

from Vijayawada, Andhra Pradesh

Address:

Kurnool, Andhra Pradesh

please give a solution to this problem. My no is [protected]. i had activated 3g from my phone for 1gb for 28 days of 154₹. A few days later msg popped on my screen and when I was checking 2g data of 500 mb got activated for 96₹. I lost my 3g data of 154₹. How can this happen? Is there no way that i can use 2g on my phone and 3g on my phone by switching it to that particular data as both has got activated?. Kindly help.

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Aug 14, 2020

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

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Comments

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We apologize for the inconvenience caused to you. We have noted your concern. We will get in touch with you soon.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have thoroughly checked your Idea account details and it is found that the charges are levied correct as per GPRS plan assigned. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

shruthirehan

from Vijayawada, Andhra Pradesh

I have not got any answer for my complaint nor
have anyone contacted me after complaint has been placed. Kindly help.

I have placed a complaint here only after I spoke to d customer care and they dint give an explanation for this.